Frontier Airlines Corporate Office Headquarters HQ

16 comments
Frontier Airlines Corporate Office Headquarters HQ
7001 Tower Rd.
Denver, CO 80249-7312 USA
Corporate Phone Number: 1-720-374-4200
Fax Number: 1-720-374-4375
Customer Service Number: 1-800-432-1359
Email: Online Only
Reservations: 1-800-432-1359
Easy Returns Milage Program: 1-866-263-2759
TTY: 1-800-872-3608

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16 comments:

  1. Complaint Code Carrier Name Flight Date Flight Itinerary
    FB0420 FRONTIER AIRLINES 09/07/2015 F9 1076 DETROIT(DTW) TO WASHINGTON DULLES(IAD)
    Description of Problem/Inquiry
    I traveled on the above referenced Frontier Airlines flight on September 7, 2015 for scheduled travel from Detroit, Michigan to Washington Dulles Airport in Virginia. My luggage/bag was damaged due to mishandling by the airline. This damaged bag is expensive and I purchased it recently. I called the airline to discuss the damage to my luggage on September 8, 2015 and spoke with a customer service representative. The customer service representative told me that she would check with her supervisor about a resolution. I received a phone call from the Frontier Airlines representative advising me that her supervisor was willing to issue a "courtesy" refund of the $25 baggage fee. I am appealing to the Department of Transportation and filing this complaint because I believe that I was treated and unfairly by the airline. They damaged an expensive piece of luggage and their offer of $25 is not sufficient to resolve this matter. I would like the Department of Transportation to take appropriate action to assure that Frontier Airlines does not get away with damaging passenger property and if necessary that they accomodate or compensate passengers accordingly.

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  2. My Name is Ayaan Moussa


    Complaint Code Carrier Name Flight Date Flight Itinerary
    FB0420 FRONTIER AIRLINES 09/07/2015 F9 1076 DETROIT(DTW) TO WASHINGTON DULLES(IAD)
    Description of Problem/Inquiry
    I traveled on the above referenced Frontier Airlines flight on September 7, 2015 for scheduled travel from Detroit, Michigan to Washington Dulles Airport in Virginia. My luggage/bag was damaged due to mishandling by the airline. This damaged bag is expensive and I purchased it recently. I called the airline to discuss the damage to my luggage on September 8, 2015 and spoke with a customer service representative. The customer service representative told me that she would check with her supervisor about a resolution. I received a phone call from the Frontier Airlines representative advising me that her supervisor was willing to issue a "courtesy" refund of the $25 baggage fee. I am appealing to the Department of Transportation and filing this complaint because I believe that I was treated and unfairly by the airline. They damaged an expensive piece of luggage and their offer of $25 is not sufficient to resolve this matter. I would like the Department of Transportation to take appropriate action to assure that Frontier Airlines does not get away with damaging passenger property and if necessary that they accomodate or compensate passengers accordingly.

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  3. FRONTIER IS BY FAR THE WORST AIRLINES I'VE EVER FLOWN WITH. THERE CUSTOMER SERVICE IS PATHETIC. THEY CHARGE A FEE FOR SO CALLED PREMIUM SEATS. I WAS TRYING TO CHECK-IN ONLINE EVERY SEAT HAD AND EXTRA FEE STARTING AT $16.00 AND GOING UP TO $50.00. AT THE TIME I WAS CHECKING IN THE LOWEST PRICED SEAT TO BOOK WAS $27.00. THAT IS $27.00 FOR EACH SEAT. THEY ALSO CHARGE A MINIMUM $35.00 CARRY ON FEE. I PROMISE YOU I WILL NEVER FLY WITH THESE PEOPLE AGAIN. JUST WANTED PUBLIC TO BE AWARE OF THESE RIDICULOUS PRICES. I'M USUALLY NOT FOR GOVERNMENT REGULATIONS FOR ANY BUSINESS BUT IN THE AIRLINES CASE THEY NEED TO BE REGULATED AS THERE RIPPING OFF THE PUBLIC.

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  4. DFBOLG 28 December 2015 Frontier Airlines 687 from Orlando (MCO) to Denver, Co (DEN) Seat 5F. I am an active duty Soldier on orders to my next duty assignment. This was my first time traveling on Frontier. My husband, who is also an active duty Soldier, and I thought the service to active duty Soldiers was immaculate. While traveling to Denver, I carried on my purse and a Louis Vuitton shopping bag that contained a brand new handbag with the receipt for $1331.00. I placed them both under the seat in front of me, 4F. I realized I left the back at midnight once I returned to Colorado Springs. I have filed out five lost and found tickets online and I have not heard anything on the whereabouts of my handbag. I have called Frontier several times in reference to my bag. Each time I was blown off and told there was nothing they could do to help me. The rules are if they find it, they would email me. I do not understand because the plane left Denver headed to Las Vegas. If the flight attendants cleared the plane, they would have found my bag. If they did not do it properly, the bag was there when the plane was loaded for Las Vegas and whomever sat in 5F has my bag. I strongly feel like there is something Frontier can do to ensure my bag is recovered. I plan to file a police report for theft and will ask the police to investigate the case further. I have served in the Army for 18 years deploying from country to country supporting both wars on terror. I have never been treated like I do not matter while traveling with many different airlines. Frontier has made it seem as if my concern with receiving my belongings does not matter. Please tell this is not the way you operate. Please assist me in finding my property or the police will.

    Thank you Tameka Dzuricky missmadi2001@yahoo.com

    ReplyDelete
  5. One less Frontier customerJanuary 26, 2016 at 7:27 PM

    Wow do you guys suck. Just got off the phone with corporate and was basically told I was lying about my son and his 5 year old daughter having to wait outside, the Sunday after Christmas, at 5am, with a temperature of 4 degrees. Also questioned my sons trouble with not being able to use the kiosk and that her records show they were all working. Then questioning my sons time he got to the ticket counter, which was 55 minutes before the plane departed. They would not print his boarding pass, along with a family of 4 behind him and a few more customers in line. If the agent would have shut her mouth and printed tickets all the customers would have made their flight. The corporate talking head had the nerve to tell me that the flight wasn't even full the Sunday after Christmas, one of the busiest travel days of the year. Good news is my son and his daughter caught a SW Airlines plane flying out 9 hours later and $350 more. He got his ticket, went through TSA and to the gate before his Frontier flight closed its doors.

    Never fly FRONTIER. They have the worst customer service, Phillipines call center, and wont even try to make you happy. SOUTHWEST AIRLINES is what Frontier used to be before Spirit Airlines took them over.

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  6. On Friday 1/22/16 the Northeast was hit by a blizzard. My daughter's Frontier flight to Tampa was cancelled and the agent over the phone said he would rebook her for the following Friday 1/29/16 at no cost to her. He proceeded to go over the times and dates with her and all was confirmed. When she got to the airport this past Friday she discovered the man had reversed her booking and had, infact, booked her from Tampa to Philadelphia that night instead of the reverse. I called Frontier because she was saw distressed she couldn't talk and I spoke with a woman named Shannie who offered only to refund the ticket cost and $100 voucher for her troubles. How does that get her to Flordia? I demanded they book her on the next available flight for any airline and she refused. This was clearly their error which they freely admitted but they were utterly unhelpful to solve the problem. We ended up having to book her on a 6:00 am flight the next morning with Southwest at a cost of $483.96. The original ticket with Frontier was $168 so even with the voucher she's out $215 plus she then had to pay to park for this as we were unable to get her to the airport so there's an additional $36.79. Frontier owes her $251.79 and I'd like to know the odds of them paying this. I'm an attorney and have every intention of going to small claims court if they do not satisfy this within ten (10) days. I would like to hear from someone promptly. Ilene Schafer

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  7. On Friday 4/14 I had checked my family and I in around 8:26 am for our 3:50 flight. I arrived at the airport around 2:45pm. I got to the Frontier Kiosk at Phoenix Sky Harbor and spoke to Titan who informed me I had never been checked in and his manager had no record of my check in. He informed me my flight was closed and I would have to take another flight. He informed me I had to be checked in 45 min prior to my flight. I tired explaining I had already been checked in. And taking another flight was not going to work due to a time restriction. He then let an Asian and Black man behind us get on the flight. Was my family being discriminated against because we are Hispanic. I immediately called the 800 number and was given no help. We went all the way home and pulled up our boarding passes showing the time stamps of our check in as well as our time stamp from airport parking. My husband and I talked to supervisors Jacob and Brent. We were given a $500 refund. Why? This just shows fault. But I still haven't been given a direct answer on why we were denied boarding and lied to about being checked in prior to our flight. As well as why we can't be refunded completely for our tickets due to the negligence of Frontier. Again per the boarding pass the 45 min rule only applies if your needing to check in which we already were. We would have bypassed the kiosk if the airport wifi was working. The policies that Frontier tries to implement and what is stated on their site and boarding pass is completely different. I am continuing with a lawsuit against Frontier. This company has no morals and any sense of customer service. They are only out to steal your money. This would have never happened at American Airlines, Delta, ect. Jessica Hardwick Phoenix, AZ

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  8. I'm astounded by Frontiers customer service department. They give the same generic answer. Not only was my flight delayed 6 hours they also cheated me out of $145 with their hidden costs. Their people don't even check to see if you have paid for carry on luggage therefore I paid for nothing. I called to see if I can get some type of compensation besides a voucher which by the way doesn't even cover a flight to Georgia from Virginia! They also told me they don't even have my son as flying when he was clearly passed and checked in through security. If any of the corporate people read any if these. Please contact your customers because this is bad business for you guys. A customer should never be told they are not entitled to something when they are clearly not being serviced properly. I didn't even demand a full refund I wanted something besides a voucher.

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  9. News is getting around how Frontier Airlines treats our military families. My daughter-in-law and little grandson were scheduled to fly to the Army base in Washington state. They were to arrive the same day her daughter's unit was returning from Iraq.
    The military changed the arrival date. When my son called Frontier to reschedule the flight, Frontier said they could not change the reservations, and kept the ticket money that had been paid. It WAS NOT my daughter-in-laws FAULT that the military changed arrival dates.
    Frontier Airlines is not interested in our military soldiers and their families - just the BOTTOM LINE of the profit and loss statement.

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  10. Phone calls were made on the following dates regarding case created 7/8/16 but the issue has not been resolved: 7/8/2016, 7/18/2016 and 7/31/2016.
    Per Barclays card services (7/31/16), case was submitted to flyfrontier.com and Barclays can do no more to help stating that I will have to call an account rewards specialist at flyfrontier.com (801)401.9000. Flyfrontier service desk transferred me to a Supervisor named Ben. While Ben was very professional (and coming into this case midstream) there was nothing he could do to escalate the case: apparently it takes 30-60 days to correctly credit miles to my account (for March, April, May, June and July). With the highly developed electronic interfaces available, it is deliberate and unacceptable to take 30-60 days to correct what is effectively an operational/admin error. If I paid my bill with this kind disregard you would have no problem expecting me to pay late fees and interest. Now that I’ve had been denied the ability to use miles for 5 months, should you be held to the same standard, refunding the membership fee?

    Additionally, Ohio Office of the Attorney General Consumer protection office will receive copies of this information as emails to both Frontier and Barclays have been unresponsive to my emails , online inquiries and phone calls.
    Frontier: “Your contact has been submitted (frontier)Thank you for submitting your contact. Your reference number is: #160801-000059 .A member of our support team will get back to you soon.”

    I am extremely disappointed in the minimum standard set by both of these companies, the poorly designed infrastructure and the service desks that finds it difficult to even live up to that minimum standard.

    kimelce@att.net

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  11. Frontier Airlines is agreeable the worst! They have outsourced their customer service to Manila. Trying to get assistance from CS was a joke as I could not understand the CS agent or the supervisor. All they did is read a script. No help at all! When I tried calling corporate, they didn't even answer the phone. Stay away from this airlines

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    Replies
    1. they are the WORST!!!!! they dont care about their customers at all. My son broke out in a complete rash right before we departed and I was told that if I canceled my flight and went to the emergency room with proof I was there that I would be able to fly out the next available date with NO EXTRA CHARGES!!!! WHAT A CROCK OF SHIT!!!!!!! it cost me $478 more!!!!! they are all frauds!!!i have been getting the run around for my money!!! I will NEVER fly them again!!! i shouldve just boarded the plane with my son and contaminated the whole plane...

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  12. We had a flight out to Philly 9/16 departing at 11:50 am for Charlotte NC. We had gotten the airport at 10am checked in went to the gate waited. A flight had come in and the people got off. We then at about 11:15 when we should have been boarding we were notified that we could not board and that there was an issue with some landing gear. We then were notified that they had to send another plane. We were told 5PM!!!! This AIRLINE IS NOTHING BUT A MAJOR JOKE AND DO NOT FLY FRONTEER!! We were given a 10.00 voucher big deal. We did not board the plane until 7PM NOT 5PM and then sat on the runway for an hour. We landed at CLT in NC at 9:18PM exactly 8 hours after we were suppose to get there. They gave us a 100.00 voucher which I will be calling about today. I do not want to have a voucher for this flight. I want to reimbursed and use my 100.00 somewhere else! You let us sit in an airport for 10 hours give me 10.00 dollars. I had to buy a phone charger and other food being they do realize a bottle of water is 3.00 dollars! Not to even mention the Fronteer staff, they didn't have a clue what to say how to handle the situation it was a complete shit show at its best. Then they ended up sending a smaller plane so people then got bumped. This airline is NOT worth the cheaper fair, and they nickel and dime you...pay for your seat, pay for your bag. Just a FYI bring a carry one and don't pay the fee!! Not one person checks to see if you paid not one!! That's how good they are at their job....or shall I say that's how ggod the training is for their employees. So we returned home on 9/19 we had a 1:20 flight, shocking we did not board until 5:30PM. They tried to blame it on the plane coming from Orlando saying there was bad weather. Many people checked every flight left Orlando and a few left and landed in Philly with no problem but Fronteer. They really should be held accountable for the crap airline they are. I will tell everyone I know, write as many complaints as I can and call and speak to everyone I get a hold of to see what they think they are doing by issuing me a 100.00 voucher to waste another 15 hours of my life trying to travel??? I travel all the time in 20 years this has NEVER happened ever on any airline. So disappointed to be taken such advantage of its really quiet sad.

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  13. On 10-05-2016 I followed the instructions to give notice that my wife was having scheduling problems at work which is Clute Texas Police Department. This was unforeseen. I cancelled the 2 tickets (incident #161005-000095)and then received an email from Frontier Airlines that there would be no refund. A response was then sent that I would possibly go without my wife to visit her aged parents in Denver, CO. I was then told that the tickets were cancelled and gone with no new ticket being issued. If you check we have used your Airline numerous times each year due to my wife's parents having medical problems. I feel that no consideration was given to Law Enforcement and a customer that frequently uses this airline. A letter was attached from the Chief of Police to ask for consideration. We did not want to hide from the truth and did not make up lies about health issues and or subpoenas being issued. $190.00 may not seen like a large amount of money but it leaves a bad taste in my mouth. I feel we have not been give satisfaction and consider using another airline even if it cost us more money. The last trip ( a couple of weeks ago) we had to wait in the plane for 2 hours for a "maechanical problem". We did not complain but no remarks such as a free drink, a future discount, etc was offered or made. Customer Service with Frontier Airline seems to be going down hill. You may look to see if cheaper fares will sustain you because when customers are treated badly you will loose customers AND their friends / family. Robert Turner, Det Sgt Lake Jackson Texas Police Dept

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  14. You get what you pay for and this is the worst Airline in the world. Lost bags and impossible to get any help or weed through the "customer service" phone number to ever speak to a live person. Then that person transfers you to someone else and on hold again forever. They simply wait you out until you hang up so they dont have to deal with the problem. Lesson learned...

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  15. I had a flight booked for November 28th 2016 and couldn't make it on the plane due to getting sick, I've been going through hell and back to get my refund. I will never book or fly with the airlines again. HORRIBLE CUSTOMER SERVICE. All they want is money!!

    ReplyDelete

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