Do your employees track and disrupt,cancel emails and phone calls, block phone calls, charge extra for phone calls and texts by re-submitting the text at a later date or cancelling/dropping the call. Or is someone else controlling my phone. This is what is going on with my phone and it has been since I have received it. What is going on with my phone.
FIRE THE CEO.
i have been with straighttalk thru 2 previous phones with no problems with service. wanted to upgrade because of battery issues on old phone. ordered online, when received i got on line and entered i fo to port from one straighttalk phone to another straighttalk phone. waited and waited. nothing happened just kept saying no service. so got online since old phone was not working and new one either. told them what happening. prevoius to taling online with them to battery out trned off on so many times. so i tell them that. first thing they want me to do is that same thing. then try more things. keep looking at my account. got disconnectonline had to sign on again and get new persozn and start emails from start again. that happened one more time. this went on for hours. then finally someone said you need to call in to fix. i am disabled and do not get out much, and we are having snow storms but i need my phone on incase something happen to me. so found someone to let me use their phone. i waited 45 minutes on hol and finally hung up. so came home and got on ipad again and started whole story again. talked to several people again take out battery turn off and again. finally last girl says the new phone is off sprint toer. old phone off verizon. that was the problem. i need verizon. straighttalk website does not tell you what provider tower it uses. so all in all i should not have ordered that phone. then someone to,d me dial #22890 instead of *22890 to finish setup on old phone to get back in service. now sent straighttalk to tell me how to get new phone returned to them they should at least put on their website who is service provider towers used. it has been a really bad experience and very stressfull. it has taken me 2 days to get back to my old phone in which the battery does hold a good charge anymore. i need a reliable phone and wanted to upgrade to android or something with a slider keyboard. easiest for me. new phone i got was an lg optimus q. it was a good looking phone with slider keyboard just doesnt work in my area because of sprin and not verizon. firstname.lastname@example.org 2163469513
FIRE THE CEO.
I just upgraded my phone with Straight Talk, from an Lg to Samsung Galaxy Centura phone...was excited at first...then I realized that the phone, for whatever reason, cannot accurately identify where it is physically located.I live in St. Augustine Florida. Any location specific application thinks that the phone is located in Tallahassee FL, some 200+ miles west of my location.I tried finding a movie with my Redbox app yesterday...and my only choices were in Tallahassee FL and couldn't change it.If I ask Google for my current location...it shows me a map of Tallahassee.The operating system has crashed multiple times. Thephone cannot maintain an accurate time of day.I'm fighting with Straight Talk now..who is saying it's not a problem with the phone...really?? A smart phone that doesn't know where it's at is pretty dumb to me?Not sure what the problem is...Samsung...I've sent you guys an email discussing the problem...and didn't even get a "we'll get back to you email"...Overall...furious...bought the phone as a Christmas Gift to myself...I could have purchased a bag of coal at Dollar Tree for a Buck...and saved another $98.00.I have tried all of the location settings available on the phone and @ Google...nothing fixes the problem permanently. The Phone default to Tallahassee as it's location.Just what everyone needs... A smart phone that doesn't even know where it lives...much else, be able to find it's way home...and the customer service people @ Straight Talk have been absolutely worthless...they're now telling me that the phone is functioning properly...Really???
Horrible customer service! Spent over 30 minutes waiting for a supervisor or the number for corporate and never got either one. Went online and looked it up myself because she took 15 minutes trying to find a number. Had to make multiple calls just to activate a phone because the old one has water damage and wouldn't come on. How many different ways do you have to say "it won't come on" before they understand? Just terrible!
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