Staybridge Suites Corporate Office Headquarters

Staybridge Suites Corporate Office Headquarters
InterContinental Hotels Group
3 Ravinia Drive Suite 100
Atlanta, GA 30346-2149 USA
Corporate Phone Number: 1-770-604-2000
Fax Number: 1-801-975-1846
Customer Service Number: 1-800-621-0555
Reservations: 1-877-238-8889



12 comments:

  1. If you cherish your personal items, then stay somewhere else. Staybridge has a horrible theft problem in San Antonio and the corporate office could care less.

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    1. I agree. I had my vehicle broken into and afterwards they refused to move their courtesy van from the front in order to accomodate me with safe parking also calling the police and threatening me with towing my vehicle for parking in a "dead spot" in front of the hotel. The night security who is not always there also refused to tell me the name of management that authorized him to threaten me with such actions!

      In addition to this the promise of food is never available for the duration of the time specified in the evenings as well as several operational violations concerning safety and Business Operational Codes.

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    2. I agree. I had my vehicle broken into and afterwards they refused to move their courtesy van from the front in order to accomodate me with safe parking also calling the police and threatening me with towing my vehicle for parking in a "dead spot" in front of the hotel. The night security who is not always there also refused to tell me the name of management that authorized him to threaten me with such actions!

      In addition to this the promise of food is never available for the duration of the time specified in the evenings as well as several operational violations concerning safety and Business Operational Codes.

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  2. I happened to stay a weekend at the Staybridge BWI near the Baltimore , Maryland airport and to say it was a nightmare was an understatement. I received the worse customer service ever and had my car vandalized while in their parking lot. No one lifted a finger to even calll the police for me....or even offer their phone for that matter.
    Once I contacted guest relations they sent me back to the same nasty manager I had dealt with. I was promised 2 night stays that I never received and when I inquired about them was sent some priority points and told to leave them alone.
    Tanika

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  3. Confirmation #65864052 Membership #110515958 Location: North Brunswick, NJ Date 11/19/2012 to 11/20/2012
    We reserved our room at your hotel about 30-40 days before we were actually going to stay with you. About 48 hours before we arrived we called your North Brunswick, NJ location and explained to them that we could not stay at your hotel for both nights due to a family urgency and a change in plans. Because of this we requested either a voucher for a future night or credit for the 2cd night we no longer need to stay at your hotel. After speaking to one of the rudest hotel managers we have ever spoken too we also tried to speak to your customer service corporate office. The customer service manager was rude and horrible as well. When we finally arrived at your hotel we tried to speak to 2 of your North Brunswick managers and they suggested this letter. As a client and member of the StayBridge membership club we would have thought your website stated your cancellation or change policy. We still haven't read anything that states any policy. At this time we would appreciate a response from a StayBridge manager that can make an intelligent customer service decision. We would like to continue to stay at your hotel but we need this has to be resolved in our favor today. Have one of your corporate managers get back to us by phone, email or letter. Email: jimmyjames2579@gmail.com

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  4. Was driving home from Harrisburg PA this past week and happen to stop at the Staybridge suites in Fogelsville PA. Place was empty but needed some sleep. After laying in the bed for about an hour, I started to have some type of allergic reaction to something either in the bed or room and was taken to Lehigh Valley Hospital with a rash now starting and an asthma like condition. I notified the front desk of what had happened and that I would not be returning. I spent a total of an hour in the room and 5 hours in the hospital and they wouldn't refund my money. As an elected official in the state and only dealing with Marriot, I definately won't be going back ! Will look to file suit. Sad

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  5. Oh my god, all of these comments are horrible! I am having problems with Staybridge as well. I am at the O' Fallon, MO location. When I made my reservations, I specifically told them I would be checking in at about one A.M. of March ninth. The woman who makes the reservations, Joani, e-mailed me stating my reservations total would be 745.44 after tax. The e-mail included the dates. When I was on my way, I called to let them know I was coming. The man on the phone, Tom Dinin, started yelling at me and said I could not check in until three P.M. Tom said I would have to sit in the lobby from arrival (about one A.M.) to three P.M. After I talked to him, my friend called him. He yelled at my friend too, and yelled even more when she simply asked for their corporate number. He refused to give it to her. I got here at two A.M. of the ninth. When I sat down in the lobby, Tom said I was not allowed to sleep. When I asked for the corporate number, he refused to give it to me too. I got on the computer here, and found this number right away. Another confusing detail is that I will only get a room at three "if it hasn't been bought yet" WHEN i HAVE A HARD COPY OF THE E-MAIL SAYING i HAVE RESERVATIONS. The only drawback is they don't open for a few hours. Well, I guess the above comments are a drawback too, as they make me wonder if I should bother. My friend and I are going to at least try calling corporate, though. Long story short, I am never coming here again! I had decided that before I even arrived!

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  6. I called reservations to ask if they give AAA rates. The agent I spoke with said they did at a rate of $94.00 per night. He said they only had one room left of the suite I requested. He asked if I would like to put the room on hold and I told him I wanted to reserve the room for 7 nights at the $94.00 rate. When I got to the Staybridge in Torrance, CA they told me that I only had the room reserved for one night at $94.00 and the price would go up Starting Sunday - Thursday at $164.00 and then go back down to $94.00 Fri-Sat. I explained to the front desk clerk this was not what I reserved and that there must be some kind of mistake. She explained to me that she was sorry but there was nothing they could do and I could stay for the night at $94.00 but if I wanted to extend the stay the rates would go up. I got my keys and went to my room where I looked for the corporate office number on line and called. I explained to them what was going on and they said they were sorry but because the reservation was for only one night they could not honor the rate. I decided to stay the night and book another hotel for the rest of the week. The night I was there I decided to barbeque but could not get the barbeques to light up. I went to the lobby and asked the guy at the front desk if some one could help me. He said he would send the enginerest right over. 30 mins later still waiting. I asked my sister to ask the guy at the front desk what was taking so long. He said the enginerest was at lunch and he had forgot to mention it. He said he was back and he would be right over. 15 mins. later still no one. I finally decided to flag this guy down who had passed by me about 5 times and guess what? It was the enginerest. He told me that the front desk did not let him know that there was a women (guest) at the barbeque that needed assistance. Needless to say we had a very late dinner. The next morning I had gone to the lobby and told the guy at the front desk that I was checking out but my room at the hotel I was switching to would not have my room ready till 3:00pm I asked if I could stay until 2:00pm since it was their mistake that they got my reservation and rate wrong. He told me "NO!' Check out time was at 11:00 and the most he could help me with was to allow me to check out until 12:00pm. Luckily the hotel I was switching to had my room ready and I was able to check out at 11:30am. I will never stay at the Staybridge again.

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    1. Totally agree - they are QUICK to take your money, but horrible at customer service and getting their act together. We were charged when we couldn't make our reservation due to car trouble and I cancelled in plenty of time for them to re-sell the room (which I am sure they did --crooks!). I had called the day after to make sure we weren't charged and a guy who answered said I wouldn't be, but sure enough the wonderful manager charged me anyway (probably to make his numbers look better! Also, talked to him and he was so rude - this was at the Las Cruces Staybridge. Horrible, horrible customer service.

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  7. So disappointed after my stay at Staybridge Suites Seaworld San Antonio. On day 1 the AC was not working properly after our late arrival we called the front desk to report that the AC was not working we were told the AC was set at 70 throughout. Finally at about 2 a.m. my husband called and threatened to take our business elsewhere so security came to check the AC and he agreed it was hot in our room, it was only about 80 degrees. The bathroom door did not lock & plumbing in room 127 the shower would backup when anyone showered so in order to get showered quickly we had to step in someones dirty water. The light cleaning never happened on Friday nor Saturday even after I requested it for Saturday, unless I called to complain about it at that moment when I would we would get clean towels and trash would be removed from our room. When I first arrived I thought the hotel was nice but after my stay I was extremely disappointed. This hotel was recommened by the company I work for it's one of their preferred hotels, I will definitely let them know they need to reconsider.

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  8. We booked a suite with stay bridge In Chattanooga the room we booked online and payed for in advance was a queen bed with a separate living area. When we arrived we checked in only to find just one queen bed no other living area. We brought our 3 boys with us so we needed the separate space which is the only reason we booked with staybridge. When we inquired about the mix up the front desk said they didn't have our room available and it wasn't guaranteed because we booked online. When we called customer service we were hung up on twice before we finally got someone who told us that they would not refund our money if we left and we had no choice but to stay cramped in a room although we prepaid for another type. So we asked if we could at least get the difference in the price if the room you guessed it the answer was no. I will, I repeat I will NEVER stay with any brand associated with staybridge again and I will cancel our family reunion rooms with this brand as well. Contacting an attorney 1st thing in the morning. My money is important to me and this happens to be my anniversary weekend. Thanks staybridge for ruining my vacation.

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