Proactiv Corporate Office Headquarters

Proactiv Corporate Office Headquarters
Address: 41-550 Eclectic St., Ste. 200
Palm Desert, CA 92260 USA
Corporate Phone Number: 1-760-773-9022
Fax Number: 1-760-733-9016
Customer Service Number: 1-800-235-6050

Mailing Address:
Proactiv Solution
P.O. Box 11448
Des Moines, IA 50336-1448



14 comments:

  1. By far the worst customer service I have ever encountered! Product is great, but hope you never have shipping problems. I was out and out lied to several times. UNBELIEVABLE!
    Dan McDougall

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  2. I couldn't allow my teenager to enjoy the trial before they enrolled me into the Autoship and I found out that another package was being delivered to my doorstop; the return and cancellation process is monsterous and you feel like your in a giant bag of yarn. 1st Tier customer service was polite; 2nd Tier customer service didn't tell me the 1st time that I needed to even request a Return Label; I contacted HQ just to get a physical address and ship the product back myself, out of pocket!

    Patrice Lightner
    No Longer an Interested Patron

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  3. The deep cleansung brush does not spin like they said it would nd it does in comercial nd dosnt spin

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  4. Deep cleaning brush does not spin customer service even said so and in commercial it spins

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  5. I ordered the 30 day kit. I received an email last week stating that it was delivered. I did not find anything outside my house. Called customer service, they said they'll put a replacement order and I will receive it 5-7 days. I just called to see if it has been shipped because I haven't received any email for shipment, the customer service person said it'll take 21 days. How the hell did it go from 7 days to 21 days. I asked to speak with a manager or supervisor on duty, the agent said there's no one available. How professional is this? Get it together.

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  6. I bought the ProActiv 30-DAY pack, and was billed for the 90 day without ordering it. The the CR had an attitude when we asked for a refund! Don't do this.

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    Replies
    1. Completely agree^^^ this company has poor customer service and is not worthy of loyal customers

      Delete
  7. REALLY NEED BETTER CUSTOMER SERVICE TRAINING.....I HAVE NEVER BEEN MORE FRUSTRATED...I AM THINKING OF RETURNING THE ITEMS, AND JUST GETTING A REFUND.

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  8. I HAVE NEVER BEEN TREATED SO RUDELY IN MY WHOLE LIFE!!! DO NOT BUY THIS PRODUCT-IT IS NOT EVEN WORTH YOUR TIME OR MONEY, BECAUSE THE CUSTOMER SERVICE IS SO BAD. I have used Proactiv for seven years, and the treatment I received from my last call was so horrible, I am willing to stop using the product completely, solely based on the fact that I was treated terribly. I live two hours away from the nearest Proactiv kiosk so I placed an order online. Without my knowledge, I was billed for a "refill" pack just two months later. The charge was more than my initial order, because they tacked on shipping and handling, and I am now unable to use my credit card because this single order was over $100, which violated my credit line, COMPLETELY WITHOUT MY AUTHORIZATION. I tried to call customer service, and the representative was so rude, she did not let me articulate my concerns and then proceeded to hang up on me. This has been too much stress and I will gladly take my business elsewhere even at the risk of changing my daily skincare routine.

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  9. I will not order anymore produits as long as Bieber is a spokes person.

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  10. I have been a customer of Proactive for over 10 years. Over the past couple of months, I found myself waiting for an usually long time for my proactive delivery. When I logged onto the Proactive website, I discovered that my account had been cancelled. I did not receive any notification indicating that this had occurred or why. When I called on Monday, March 3rd at 715 pm, a customer service representative named "Ty" received my call. He immediately asked me for my account number and when I said I didn't know it, he said "you've been a customer for over 10 years and you don't know your account number? That sounds fishy to me" He proceeded to taunt me from there. After feeling belittled by Ty, I asked to speak to a supervisor and Ty hung up on me.

    These events have raise serious doubts about your customer service abilities and your commitment to your loyal customers. I am deeply disappointed with your organization, and have never received such poor service.

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  11. so i ordered my proactive almost 2 weeks ago and still have not received it. come to find out the person who took my order put in my address wrong so it has been sitting at the post office for days. i call to try and update my address and they still repeat it back wrong several times b/c first she talks over me and no matter how slow i go she still doesnt understand.... i honestly just think they need reps with better english skills

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  12. I just had a horrible experience with trying to get my order in. I ordered proactive + on 9/14/14. After placing my order it said I would receive my package regular mail 3-5 business days. I waited and on Wednesday 9/17/14 I check to see where my shipment was. I notice it said it was in back order. No email or courtesy call to let me know I would not be receiving the product 3-5 business days. So I emailed them and it said someone would get back to me 1-2 business days. It's now Monday 9/22/14 and I call Customer Service. The guy answers and I begin telling him my issue. He goes on to tell me my product was not in back order and the reason it hasn't been shipped out to me is because my payment information is still being approved. I told him that just doesn't make sense. It doesn't take more then 24 hours for payments to get approved. So I ask for a solution and he says "Sorry but it will be sent out probably tonight". I tell him I want to cancel because they are not giving me a reasonable solution and he proceeds immediately to cancel my membership. I was so livid (But not shouting or even being rude) I ask to speak to a Supervisor. She answers and is as sweet as can be but still doesn't try to save me as a customer, nor does she offer me a solution. So she ends the conversation by saying "I hope you return back to us some time" That just pissed me off. I let her know that I expected more from her and that I thought she would've tried keeping me as a customer but that it was ok. She finally says well I can offer you a discount. At this point I was so over it (I shouldn't have to beg someone to make their wrong bad) that I told her "No thank you, I'm ok" She then tells me to have a good day and ended the call. I can't believe the treatment I received. Horrible

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