Proactiv Corporate Office Headquarters

28 comments
Proactiv Corporate Office Headquarters
Address: 41-550 Eclectic St., Ste. 200
Palm Desert, CA 92260 USA
Corporate Phone Number: 1-760-773-9022
Fax Number: 1-760-733-9016
Customer Service Number: 1-800-235-6050

Mailing Address:
Proactiv Solution
P.O. Box 11448
Des Moines, IA 50336-1448



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28 comments:

  1. By far the worst customer service I have ever encountered! Product is great, but hope you never have shipping problems. I was out and out lied to several times. UNBELIEVABLE!
    Dan McDougall

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  2. I couldn't allow my teenager to enjoy the trial before they enrolled me into the Autoship and I found out that another package was being delivered to my doorstop; the return and cancellation process is monsterous and you feel like your in a giant bag of yarn. 1st Tier customer service was polite; 2nd Tier customer service didn't tell me the 1st time that I needed to even request a Return Label; I contacted HQ just to get a physical address and ship the product back myself, out of pocket!

    Patrice Lightner
    No Longer an Interested Patron

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    1. I agree I am having this issue also I bought one thing they then went out an took money from my credit card an sent me product I didn't ask for an now fighting with them for 2 months to get my money back annnn I have to send them product back outta my pocket

      NEVER AGAIN DO NOT BUY FROM THESE SCAM ARTIST

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  3. this is great

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  4. The deep cleansung brush does not spin like they said it would nd it does in comercial nd dosnt spin

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  5. Deep cleaning brush does not spin customer service even said so and in commercial it spins

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  6. I ordered the 30 day kit. I received an email last week stating that it was delivered. I did not find anything outside my house. Called customer service, they said they'll put a replacement order and I will receive it 5-7 days. I just called to see if it has been shipped because I haven't received any email for shipment, the customer service person said it'll take 21 days. How the hell did it go from 7 days to 21 days. I asked to speak with a manager or supervisor on duty, the agent said there's no one available. How professional is this? Get it together.

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  7. I bought the ProActiv 30-DAY pack, and was billed for the 90 day without ordering it. The the CR had an attitude when we asked for a refund! Don't do this.

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    1. Completely agree^^^ this company has poor customer service and is not worthy of loyal customers

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  8. REALLY NEED BETTER CUSTOMER SERVICE TRAINING.....I HAVE NEVER BEEN MORE FRUSTRATED...I AM THINKING OF RETURNING THE ITEMS, AND JUST GETTING A REFUND.

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    1. I completely agree, the customer service is the worst since AOL. They are actually much worse. I do not know how this company can conduct business like this. The product is great but the poor customer service supersedes the product. Not worth it. They should just sell in stores.

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    2. I completely agree, the customer service is the worst since AOL. They are actually much worse. I do not know how this company can conduct business like this. The product is great but the poor customer service supersedes the product. Not worth it. They should just sell in stores.

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  9. I HAVE NEVER BEEN TREATED SO RUDELY IN MY WHOLE LIFE!!! DO NOT BUY THIS PRODUCT-IT IS NOT EVEN WORTH YOUR TIME OR MONEY, BECAUSE THE CUSTOMER SERVICE IS SO BAD. I have used Proactiv for seven years, and the treatment I received from my last call was so horrible, I am willing to stop using the product completely, solely based on the fact that I was treated terribly. I live two hours away from the nearest Proactiv kiosk so I placed an order online. Without my knowledge, I was billed for a "refill" pack just two months later. The charge was more than my initial order, because they tacked on shipping and handling, and I am now unable to use my credit card because this single order was over $100, which violated my credit line, COMPLETELY WITHOUT MY AUTHORIZATION. I tried to call customer service, and the representative was so rude, she did not let me articulate my concerns and then proceeded to hang up on me. This has been too much stress and I will gladly take my business elsewhere even at the risk of changing my daily skincare routine.

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  10. I will not order anymore produits as long as Bieber is a spokes person.

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  11. I have been a customer of Proactive for over 10 years. Over the past couple of months, I found myself waiting for an usually long time for my proactive delivery. When I logged onto the Proactive website, I discovered that my account had been cancelled. I did not receive any notification indicating that this had occurred or why. When I called on Monday, March 3rd at 715 pm, a customer service representative named "Ty" received my call. He immediately asked me for my account number and when I said I didn't know it, he said "you've been a customer for over 10 years and you don't know your account number? That sounds fishy to me" He proceeded to taunt me from there. After feeling belittled by Ty, I asked to speak to a supervisor and Ty hung up on me.

    These events have raise serious doubts about your customer service abilities and your commitment to your loyal customers. I am deeply disappointed with your organization, and have never received such poor service.

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  12. so i ordered my proactive almost 2 weeks ago and still have not received it. come to find out the person who took my order put in my address wrong so it has been sitting at the post office for days. i call to try and update my address and they still repeat it back wrong several times b/c first she talks over me and no matter how slow i go she still doesnt understand.... i honestly just think they need reps with better english skills

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  13. I just had a horrible experience with trying to get my order in. I ordered proactive + on 9/14/14. After placing my order it said I would receive my package regular mail 3-5 business days. I waited and on Wednesday 9/17/14 I check to see where my shipment was. I notice it said it was in back order. No email or courtesy call to let me know I would not be receiving the product 3-5 business days. So I emailed them and it said someone would get back to me 1-2 business days. It's now Monday 9/22/14 and I call Customer Service. The guy answers and I begin telling him my issue. He goes on to tell me my product was not in back order and the reason it hasn't been shipped out to me is because my payment information is still being approved. I told him that just doesn't make sense. It doesn't take more then 24 hours for payments to get approved. So I ask for a solution and he says "Sorry but it will be sent out probably tonight". I tell him I want to cancel because they are not giving me a reasonable solution and he proceeds immediately to cancel my membership. I was so livid (But not shouting or even being rude) I ask to speak to a Supervisor. She answers and is as sweet as can be but still doesn't try to save me as a customer, nor does she offer me a solution. So she ends the conversation by saying "I hope you return back to us some time" That just pissed me off. I let her know that I expected more from her and that I thought she would've tried keeping me as a customer but that it was ok. She finally says well I can offer you a discount. At this point I was so over it (I shouldn't have to beg someone to make their wrong bad) that I told her "No thank you, I'm ok" She then tells me to have a good day and ended the call. I can't believe the treatment I received. Horrible

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  14. I have been with ProActiv for at least 20 years as myself and my two sons use it. I have noticed constant issues with the website in that when you try to put products in your kit you cannot choose the size. I had problems with this a few weeks ago so called to place the order instead. I thought the young man sounded stoned. Today the shipment arrived. It had 5 items in it (I only ordered three) and I was CHARGED for 10 items (5 piece 90 day kit) PLUS 5 more items. I immediately called and spoke with a gal who took care of the problem but it took at least 10 minutes to get it straight, and even then I do not know for sure it has been fixed. I am going to write the company CEO and file a complaint. Then will decide if I want to stop doing business with ProActiv. There are other products on the market.

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  15. Literally the worst customer service I've dealt with. The seem nice on the phone, but they lie and get nothing done. I requested a return label two weeks ago and have yet to receive it. After calling three times, I came to find out that they never put in the request.

    Hopefully it goes through this time. In addition I was given misinformation about their 60 day money back guarantee. I had a bad reaction to their products and need up calling about it. They told me to discard the bottles. Little did I know that I had to return the used bottles to get my money back.

    Long story short, it's a bad product with horrendous customer service. I will be sending a more formal letter.

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  16. My mother ordered it for 1 month and did not give authorization to send monthly packages and charge her credit card. Tried changing cc # and still they managed to bill her cc. Then she talked to her cc rep to stop any further charges and they have stopped the deductions from her account. My mother has talked to cust rep at Proactive and they constantly hang up on her. We have sent packages back and they have sent her acct to collections. What a disgrace they are to the business world. Never order anything from these scums!!!

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  17. I placed order on line not the re-occurring orders and wanted to cancel within 30 minutes and order a different item. after taking to their customer service and not getting anywhere. They advised I call the next day to cancel, well when I did I received a different answer and said I could not cancel and had to wait for delivery and then re-send back and the shipping said free on confirmation and according to customer service they were charging me 6.99 Which is correct? Not happy at all with service

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  18. proactive I think that you guys should really do a survey on more than 3 people as you do in your commercials to really make people think that your facts are really accurate. try different race then just caucasin people.like duhhhh

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  19. Love the product. But your customer service reps have continually told me that your BB cream is available but not available in my choice of color. I tried to order the cleansing brush head to be told that it is unavailable. So I just cancelled my account and will stick with ordering through QVC.

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  20. Terrible customer service. More then 3 calls overseas for a refund of just over $30 for a product we returned. Over 2 months of hassle and had to resort to the credit card company. So not worth it. The product may be good for some but if you have ANY problem, you'll be ignored.

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  21. Like many of you, I too placed an order 3 months ago, received it and then received another order the other day and was charged way more for the second order. Apparently you are auto-enrolled in their membership plan and receive a new shipment every 3 months. Most companies are honest enough to allow you the option of auto enrolling into their membership with a check of the box and do not put it in the tiny writing in their terms and conditions at the bottom of the page, which by all the posts, no one ever reads including myself. A company this big really should not have to resort to trickery to get repeat customers. I would have eventually ordered more, we just wanted to see how the product would work before continuing to get orders which totally makes sense. It is ludicrous to assume the product is working and the person is enjoying it. I was really disappointed, not in the product but in the service I received afterward. The customer service rep said I'm sorry that you did not see the writing telling you that you would automatically become a member. No refund, no assistance. Then I told her to remove me, she said she did. I asked for a confirmation e-mail and she said I would receive it in 24-48 hours.....it never came. So now I'm not even confident I won't be charged again in 3 months. There is truly something unethical about conducting business in this manner.

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  22. This company has THE WORST CUSTOMER SERVICE that I have ever had to deal with!!!!! I was charged back in October 16 that I had no idea of that was going to be charged. Once I called and finally spoke to someone that sounded like they knew what was going on I told him to cancel whatever it is they have me signed up for! I was reassured numerous times that it was cancelled TO ONLY BE CHARGED AGAIN the other day!!! This is complete BS!!! The product did NOT work but I didn't send back for the $back guarantee I just sucked up my lose. But to be charged 2 times after cancellation is ridiculous to me! They are supposed to be a major corporation but don't even have a corporate number! And when you call customer service the highest they say you can speak to is a supervisor. Major corporation my a**. I feel it is more like a scam and reading the comments above just proves that Proactive is one of the worst products and companies out there! But hey what do they care they get to sit on their butts and TAKE people's money for their paychecks. Just ridiculous!!

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  23. Very rude customer service. We ordered our product online Thursday and paid for over night shipping. We should have gotten the product Friday. Friday evening we were sent an email saying they shipped it and it will be here on Monday. We called Saturday to ask for a refund for the extra we paid for next day delivery and was told no because we ordered online. According to them since we ordered online the order didn't go through until Friday. Ok well with next day air it should get here Saturday, but they said no it wouldn't it would get here Monday. So we paid for next day air and will get our product 5 DAYS LATER. Still refused to give us a refund. Asked to speak with a supervisor and they put us on hold and no one ever came back on the line. We will definitely never order from them again and will be calling our bank to make sure they don't take any more money out of our account. NEVER have we ever had this problem with any other company. I hope this helps someone.

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