Jiffy Lube Corporate Office Headquarters

Jiffy Lube Corporate Office Headquarters
Jiffy Lube International, Inc. Address:
700 Milam St.
Houston, TX 77002 USA
Corporate Phone Number: 1-713-546-4100
Customer Service Number: 1-800-344-6933
Fax Number: n/a
Email: n/a



8 comments:

  1. I brought my 2008 lexus into your clinton, Md location on February 16, 2013 for an oil change. Within minutes of arriving home, my husband and i noticed oil leaking from our car. We immediately took the car back to Jiffy lube and after about 30 minutes or so we were told the car shouldn't leak anymore. That was the end so we thought. February 27th we took the car to the dealership to get a 50,000 mile routine check up and get new tires. It was brought to our attention that we still had an oil leak and after closer viewing we noticed that it looked as if there was some substance caked around the oil plug where i was told whomever did my oil change tried to cover up the fact that it looked like the plug was stripped. Not only that but they told us that because of this now i need a new oil pan. I told them not to fix that, i would talk to jiffy lube since it hadn't been a whole 2 weeks since we last saw them for the oil change. I went and spoke with the manager and he gave me his cell phone in which i sent him all the pictures and he still hasn't called back to rectify the situation. You all fraudulently misled my husband and i and tried to cover up the fact that you damaged my vehicle and this will not be tolerated!

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  2. On December 22nd I took my daughter's car to your location on Walnut Street in Pasadena,Ca for a routine oil change. The manager told me that the car was due for several other services and began a hard pitch sale of packages. I decided to add a transmission flush to the oil change. After about a week my daughter was driving the car just stopped moving and would not go move. We had the car towed home. We had two mechanics check the car out and confirm that the problem was a transmission problem. It had twice as much fluid in it than it should have had. I have had the run around from Jiffy Lube management. They
    finally had the car towed to their own mechanic at the end of February. Their mechanic confirmed that it had too much fluid in it and said that it would not cause the car to stop going in gear. Today is March 12th and this issue has Not been resolved to this date.

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  3. WARNING! If you are going to do business with jiffy lube in tehachapi, ca., be very careful how you pay them. On December 31, 2013, I paid them $69.01 with a check. They not only cashed the check, they also ran an ACH (electronic transfer) of my check, In other words, they double billed me, I called them and they assured me they would send a refund check. Long story short, they never did. I had to go to my bank to get the ACH debit reversed. Adding insult to injury, today I found out that Jiffy lube filed a claim with TeleCheck for supposedly my having put a stop payment on the check, which they cashed! They not only charged me twice, now they want to charge me a 3rd time. I'm 73 and angry at the thought that such people are operating in our community.

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  4. Took our 2012 Dodge Caravan for a oil change at the Aberdeen Md location. The very next day the cars engine was making a sound. Turns out the engine was shot due to them starting the car before they added the new oil. had this confirmed by two different business that do work on cars. The owner of this location was very rude and refused responsibility. Now having to sue them for the damage that they did. This car is serviced every month and a half, and has only 82,000. miles. Very upset with Jiffy Lube and there practices and at this point would never recommend them to anyone.

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  5. I am registering a complaint regarding an advertisement and the actual price that I paid for an oil change at one of your facilities located at 1620 S. Congress Avenue in Boynton Beach, Florida.
    Nowhere on the advertisement did it state the oil used was 5w-20 weight oil. The price difference was never identified to me and when the time came to pay I was flabbergasted that the price was $99.99!! I was charged $99.99, minus the advertisement $22.00, plus tax. My vehicle uses synthetic 0-20 oil; it is a 2012, 4 cylinder Honda CR-V. A copy of the receipt is enclosed. I suggest that you amend your add to reflect the varying prices for special oil vehicles.

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  6. I took my vehicle in for an oil change at the Menaul and Wyoming store (Store #1177) in Albuquerque, NM on Saturday, 5/17 before leaving on a road trip to Phoenix, AZ on Thursday, 5/22.

    The FIRST issue caused was after they performed the oil change and went to start my vehicle. It would turn over, but not fully start. The manager got on the phone with someone and they were able to determine that no fuel was getting to the engine for it to fully start. He then told me that it was caused by a bad fuel pump, so I had to have my vehicle towed from that location to Ford Dealership (6 miles away - $95) since there is a warranty.

    My vehicle was with the mechanic at Ford not even 5 minutes when he finds that the fuel inertia switch had been tripped and that's why the vehicle wouldn't start. I immediately called the Jiffy Lube location back to request a reimbursement for the unnecessary expense of the tow ($95), due to Jiffy Lube causing the fuel inertia switch to be tripped. I was told by the assistant manager that the manager had left for the day and would be back Monday, 5/19. I left a message for the manager to call me back when he got in Monday. I never received a call from him, but I did stop in on Monday mid-morning and spoke with him. I requested reimbursement of the $95 tow in person and provided the receipt for his verification. He told me that he would have to contact his manager that afternoon (his manager was in an all day meeting until 2pm according to him) since he wasn't authorized to make the decision. The manager said he would call me later Monday or Tuesday, 5/20. It is now Tuesday, 5/27 and I have received no such call.

    The SECOND issue occurred after I arrived in Phoenix, AZ. On Friday, 5/23 my Dad let me know that it looked like I had a leak underneath my car. I immediately drove it to a mechanic my Dad uses. The mechanic found that the leak was caused by the transmission fluid level being a QUART and a HALF overfilled. They charged me $68.13 to remove the overfill and degrease the engine from the transmission fluid sputtering out everywhere. Jiffy Lube had reported that my Transmission fluid levels were within normal range and also that I had a slight transmission fluid leak (I wonder why?!!!). The mechanic said the leak Jiffy Lube reported was from the transmission being overfilled. Obviously Jiffy Lube was incorrect in reporting the fluid was within normal range if a LICENSED mechanic reports it being overfilled by such an extreme amount.

    So, I've requested that someone from Jiffy Lube be in touch with me via email or phone call to let me know when to expect a reimbursement be available for both the tow $95 and the trip to the mechanic $68.13, TOTALING $163.13. I also found out from the mechanic I went to in Phoenix, that they may not be using the correct transmission fluid for my vehicle, which WILL caused catastrophic damage to the transmission in the long-term. Now I'm finding out from Ford what it will cost to have them flush the transmission and replace the fluid with the CORRECT transmission fluid. At this point it would have been SOOO much cheaper to pay the high prices at the dealership and have it done right.

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  7. My husband brought his truck to Jiffy Lube in Canton, MA for an oil change; they did not secure the hood, and after he had left and driven 2 miles down the road, the hood flew up, destroyed the windshield, bent the hinges so the hood couldn't be pushed back down, dented the cab, cracked the windshield wiper housing, and caused over $3000 worth of damage. The truck had to be towed to an auto body shop and has sat there for almost 2 weeks. The people at Jiffy Lube that we've had to deal with are liars and idiots, dragging out the entire process and then refusing to even consider paying for storage for the vehicle and for my husband to rent a car until the truck is repaired. They've even insinuated that we are padding the estimate when the estimate is coming from the body shop, not from us. And they keep telling US to fax the estimate when I have emailed and told them over the phone that WE don't have the estimate - the auto body shop does! Then they flat out lie and say that the latest estimate from the auto body shop is the preliminary one from over a week ago, before their stalling tactics required adding on the storage and rental fees! I will consult a lawyer and see what can be done to remedy this situation. We have been extremely patient with Jiffy Lube and they are being totally and unacceptably difficult and dishonest. I would urge extreme caution to anyone thinking about dealing with Jiffy Lube for any automotive services since they obviously have complete and utter contempt for their customers and will not make good on any damages their negligence might cause.

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  8. San Jose CA, Almaden Road Jiffy Lube:
    DO NOT GET YOUR OIL CHANGED AT THIS JIFFY LUBE...it will cost you a lot more time and money in the end. They are not consistent in the quality of their work, nor is their management true to their word.

    My story....I got my oil changed at this place 2 x, first time, no issues.
    2nd time, They forgot to put the washer in before closing up my oil pan, the car was doing fine at first, until I noticed oil leaking on my new pavers in my driveway!
    I took my car back to them and they said they checked everything and even tightened it up. Still I continued to leak oil.
    I finally took my car (2010 VW CC) to the dealership to have them check out why my car was leaking oil.

    They said : " found oil pan drain bolt to be cross threaded, causing oil to leak"
    basically they did not put the washer in before the bolt, and when I took it back to Jiffy Lube to have them check it, the technician tightened the oil bolt which pushed it further into the oil pan, stripping the threads.

    This cost me $712.05 to fix!!!!

    To top it off, both times I paid $99 at Jiffy lube for an oil change, my dealer charged me $62.

    When I called the manager, I was clearly upset at the amount of money I needed to spend to fix the faulty oil change, I asked him to let me know how and why this could happen at an oil change specialty shop. He had no answers, he said his computer was not pulling up my invoices because it was after 5 pm EST, where the Master computers were on the East Coast. He offered to call me back the next day when he could access the invoices. I still have not heard back from them.

    I will be contacting their corporate offices and have resorted to airing my grievances on YELP!

    At the very least I would like them to offer me a refund on my last oil change...but got nothing!

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