Infiniti Corporate Office Headquarters

Infiniti Corporate Office Headquarters
Nissan North America, Inc.
1 Nissan Way
Franklin, TN 37067 USA
Corporate Phone Number: 1-615-725-1000
Fax Number: 1-615-725-3343
Customer Service Number: 1-800-662-6200
Infiniti Finance IFS: 1-800-627-4437
Infiniti Lease Customers: 1-800-887-5155
Roadside Assistance: 1-800-662-6200



12 comments:

  1. I would like to say that infiniti service center of ardmore pa have some rude service techs there and one of them goes by the name of Jimmy Buckney may not be the correct last name but it's close and in my past experience dealing with the staff in sales and service I feel as though I made a bad choice in choosing infiniti.

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  2. I have an infinity fx35 my man said call the head quarter and complain. My dash boared is cracked. he says it a deffect. Do u think they will fix it

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  3. I have dealt with the corporate office for 2 weeks now and is the worst car experience yet to date owning a car. My car has broken 6 times in less than 5 month. When calling everyone there is extrememly rude. When I put in a report the idiot that took the report closed it so no one called me back. When explaining what happened they basically said oh well will start from the beginning and have to wait. The GM at the dealership in Peoria, AZ was no help and actually told me to call corporat and hung up on me. I wouldn't recommend anyone by an infiniti unless they like frustration and have a lot of time on their hands to bring in their broken car on be on the phone constantly!!

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  4. Please be aware that Shawn the sales manager at Infiniti of Ann Arbor has the worst customer service I have ever dealt with in my life!

    Basically, my husband and I went in to the dealership to lease a QX80 and we worked out a deal with the sales rep and Shawn was involved in assisting us getting things going. Well, the night we were there my credit did not get approved so we decided we would come back the following day with someone who could cosign. We gave a $1,000 REFUNDABLE deposit on our credit card to lock the deal in place. Out of curiosity the following day before going back to sign the lease, I decided to call around and see if I could get a better deal at another dealership. To my surprise, I found a better deal at a dealer that was closer to my house (the Ann Arbor dealer was over an hour away, while the closer dealer was 10 min away). Given the fact that the dealership was closer and I was getting a better deal, I decided to pursue the car at the Novi dealership closer to my house. My husband called Shawn to let him know we found a better deal, and to refund our deposit. He offered to match the price but since it was ideal to be able to take the car to and from service near our home, my husband said it was OK and we would like to get it from the dealer closer to home. Shawn said to my husband "you wasted my fucking time for nothing" so from there my husband got very upset and they had a verbal altercation over the phone. Shawn then refused to refund the deposit. So now we have contacted american express and are disputing the charge. I just cant believe this is how people are treated.

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    1. You are way out of line. Shawn is right with no doubt. You asked someone to accomadate you and then "call around" to unaccomadate them? Selfishness & self centerdeness to the extreme. You owe Shawn the commission paid on that car sale.

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  5. Legacy infiniti is the worst I would never ever buy a car from them ever again they service is so discussing

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  7. Warren Henry Infinti is top of the list for worst dealership ever. I had my car towed to the dealership due to it running hot, the service rep contacted me the next day to tell me i need a new engine which would cost me $14, 000, remove my car form the dealership for a second opinon, come to find out it just need a hose which cost me under $200 to fix my car is running perfect now, this service rep needs to be fired and never work for a dealership again. HIGH WAY ROBBERY.

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  8. All i can say is don't ever buy a car from legacy infiniti.I bought a car from these guys about 3 months ago,and it has been one of the worst experiences of my life.Already i have had to bring the car back for mechanical repairs 3 times.Each time receiving no loaner.This 3rd time,they've had the car for two wks already with no word on when i'll get the car back.You can never get anyone to talk to about your car when you phone,always m.i.a and forget about them returning your calls.I honestly feel that this was one of the biggest mistakes I've ever made,and these guys don't seem tocare at all.The worst customer service i have ever recieved,just not something you would expect from infiniti.If i can help stop one person from making my same mistake,that will make me feel some what better.Remember folks,do your research before you make that purchase.

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  9. Ramsey Infiniti Ramsey NJ lie and can't fix cars...Can’t fix cars then lie about… Had a noise for months.. Finally said it’s the transmission. They put in a whole new trans.. Go get the car, start it, noise is clearly still there. Never even leave the lot go back in and am told Oh..we thought we heard it this morning it’s probably the steering pump! Now car is days out of warranty they want $1,000 to fix it they said…. Called Infiniti corporate, rep calls back few days later they won’t fix it either, rep himself said he doesn’t believe it… Car had only 32,000 miles.. Don’t buy Infiniti especially not at this dealership…….

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  10. I would like to Chrome Wrap a 2014 or 2015 QX70 5.0. Can this be arranged at the Factory prior to shipping?

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