Infiniti Corporate Office Headquarters

82 comments
Infiniti Corporate Office Headquarters
Nissan North America, Inc.
1 Nissan Way
Franklin, TN 37067 USA
Corporate Phone Number: 1-615-725-1000
Fax Number: 1-615-725-3343
Customer Service Number: 1-800-662-6200
Infiniti Finance IFS: 1-800-627-4437
Infiniti Lease Customers: 1-800-887-5155
Roadside Assistance: 1-800-662-6200



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82 comments:

  1. I would like to say that infiniti service center of ardmore pa have some rude service techs there and one of them goes by the name of Jimmy Buckney may not be the correct last name but it's close and in my past experience dealing with the staff in sales and service I feel as though I made a bad choice in choosing infiniti.

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    Replies
    1. contact an attorney

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  2. I have an infinity fx35 my man said call the head quarter and complain. My dash boared is cracked. he says it a deffect. Do u think they will fix it

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    Replies
    1. file a formal complaint and contact an attorney

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  3. I have dealt with the corporate office for 2 weeks now and is the worst car experience yet to date owning a car. My car has broken 6 times in less than 5 month. When calling everyone there is extrememly rude. When I put in a report the idiot that took the report closed it so no one called me back. When explaining what happened they basically said oh well will start from the beginning and have to wait. The GM at the dealership in Peoria, AZ was no help and actually told me to call corporat and hung up on me. I wouldn't recommend anyone by an infiniti unless they like frustration and have a lot of time on their hands to bring in their broken car on be on the phone constantly!!

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    Replies
    1. contact an attorney asap

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    2. owner of FX 35 for many years but due to poor service and the handling of it by service my truck is damage. The dealership is in union city GA and the service manager only pointed the finger at me. This dealership did poor work and blame the age of my truck. At which they were paid well to keep it up and running good. This whole thing is making me think twice about buying a new Infiniti or recommending it to anyone. I am very upset to think one of your service department damage my truck.

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  4. Please be aware that Shawn the sales manager at Infiniti of Ann Arbor has the worst customer service I have ever dealt with in my life!

    Basically, my husband and I went in to the dealership to lease a QX80 and we worked out a deal with the sales rep and Shawn was involved in assisting us getting things going. Well, the night we were there my credit did not get approved so we decided we would come back the following day with someone who could cosign. We gave a $1,000 REFUNDABLE deposit on our credit card to lock the deal in place. Out of curiosity the following day before going back to sign the lease, I decided to call around and see if I could get a better deal at another dealership. To my surprise, I found a better deal at a dealer that was closer to my house (the Ann Arbor dealer was over an hour away, while the closer dealer was 10 min away). Given the fact that the dealership was closer and I was getting a better deal, I decided to pursue the car at the Novi dealership closer to my house. My husband called Shawn to let him know we found a better deal, and to refund our deposit. He offered to match the price but since it was ideal to be able to take the car to and from service near our home, my husband said it was OK and we would like to get it from the dealer closer to home. Shawn said to my husband "you wasted my fucking time for nothing" so from there my husband got very upset and they had a verbal altercation over the phone. Shawn then refused to refund the deposit. So now we have contacted american express and are disputing the charge. I just cant believe this is how people are treated.

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    1. You are way out of line. Shawn is right with no doubt. You asked someone to accomadate you and then "call around" to unaccomadate them? Selfishness & self centerdeness to the extreme. You owe Shawn the commission paid on that car sale.

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    2. i agree Tim and Shawn; these people intentionally caused trouble and should not be refunded

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    3. you two do not need a cosigner because you both will obviously do something wrong to damage his or her credit. it was dishonest what you two did to Shawn; you both knew the dealership is near your house in Novi, just using mind games and manipulation for self gain.

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    4. Shawn didn't respond professionally. No excuse for that. This lady doesn't owe Shawn a dag on thing let alone commission for a car he didn't sell her. There's no law in a customer changing their mind! Shawn is there do his job and he can't expect to close every deal. Win some; Lose some! His response shows his true character. Was she supposed to cheat herself so she Shawn could collect a bigger commission check. What the h#ll ever! Always supposed to shop around! These Salesmen & women don't look out for the customer. They looking out for themselves. That's why Shawn was mad and not happy she found a better deal. Looking our for self. Anyways congrats on your QX80 Ma'am.

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    5. If anyone, at any car dealership cursed at a customer, then they should lose their jobs immediately. I'm amazed that this even turned into an argument. I'm currently dealing with a situation where I have my Infiniti G37S convertible at the dealership's collision center being repaired and they have had it for a full month. They took the car in on October 3rd, and after emailing them and calling them for a status update two weeks later, nobody responded. We gave them a week and still nothing. Then we drove by the dealership one night only to find that they had just begun the repairs. Then another two weeks went by, we called and emailed, and they responded by promising us we'd have the car by the end of the month, and they'd give us a loaner car for the time and trouble. A week goes by and nobody calls us. We call and leave messages three times. How unprofessional is it to have someone who spends 50 thousand dollars on a car not even get the common courtesy of a callback? We've been struggling the last month with both my wife and I working and only having one car. We've told them that. Their lack of response is like them kicking us in the face. I love our car but I cannot believe that ANY company would back such shitty customer service. I'm just appalled and disgusted with this. The entire place needs to be shut down, bulldozed, and taken over by a company with some values. I am just sick to my stomach over this.

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  5. Replies
    1. not wow instead i am sorry and keep the money.

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  6. Legacy infiniti is the worst I would never ever buy a car from them ever again they service is so discussing

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  7. This comment has been removed by a blog administrator.

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  8. Warren Henry Infinti is top of the list for worst dealership ever. I had my car towed to the dealership due to it running hot, the service rep contacted me the next day to tell me i need a new engine which would cost me $14, 000, remove my car form the dealership for a second opinon, come to find out it just need a hose which cost me under $200 to fix my car is running perfect now, this service rep needs to be fired and never work for a dealership again. HIGH WAY ROBBERY.

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    Replies
    1. contact consumer affairs , better business bureau plus contact a lawyer

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    2. I going to same problem you have with Warren infinity I will never suggest any one to buy infinity I only bring my for oxygen sensor and the muffler that make noise to be replace, they did the diagnastic no problem with radiator two day before the diagnostic I have oil change, when I come back the back of my mirror is missing no one no what happing they said my car come like that, but this not only the problem,. I get back to the car the check engine light on I tell them my check engine on not live the dealer the toll me radiator is leak where the car was park no water no antifreeze in the ground now they tell me I have to pay $1500 to fix.

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  9. All i can say is don't ever buy a car from legacy infiniti.I bought a car from these guys about 3 months ago,and it has been one of the worst experiences of my life.Already i have had to bring the car back for mechanical repairs 3 times.Each time receiving no loaner.This 3rd time,they've had the car for two wks already with no word on when i'll get the car back.You can never get anyone to talk to about your car when you phone,always m.i.a and forget about them returning your calls.I honestly feel that this was one of the biggest mistakes I've ever made,and these guys don't seem tocare at all.The worst customer service i have ever recieved,just not something you would expect from infiniti.If i can help stop one person from making my same mistake,that will make me feel some what better.Remember folks,do your research before you make that purchase.

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  10. Ramsey Infiniti Ramsey NJ lie and can't fix cars...Can’t fix cars then lie about… Had a noise for months.. Finally said it’s the transmission. They put in a whole new trans.. Go get the car, start it, noise is clearly still there. Never even leave the lot go back in and am told Oh..we thought we heard it this morning it’s probably the steering pump! Now car is days out of warranty they want $1,000 to fix it they said…. Called Infiniti corporate, rep calls back few days later they won’t fix it either, rep himself said he doesn’t believe it… Car had only 32,000 miles.. Don’t buy Infiniti especially not at this dealership…….

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  11. I would like to Chrome Wrap a 2014 or 2015 QX70 5.0. Can this be arranged at the Factory prior to shipping?

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  12. My transmission stared hesitating after 30K, service adviser said it probably normal and the on-line forums said it may be normal now with 45K and reverse does not work and Infiniti corporate only offered to cover 25% because now its out the time by a few month but not mileage warranty (70k for transmissions). they want me to pay $~9,000.

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  13. Flemington Infiniti Nightmare. Don't Lease From Them.
    I am a single 28 year old woman living in central New Jersey. I have leased cars before, but never from Flemington Infiniti.
    Here is what happened when I went in to finalize my phone deal with them on my new G60 coupe.
    I arrived with my mom to turn in my Altima lease(by the way 11,000 miles under the cap). The young man helped us talked about the new car and dealership. Very nice so far, even professional. The man and his manager reviewed our current car from the outside and said "looks good" you're going to be fine lets finalize paper on new one we will handle your turn in for you. Wow that was nice of them. Quickly, I was out of my Altima and driving off in my new G60. The turn in and experience were nice, easy and quick.
    Then, I get a letter from NISSAN (and the same letter from Infiniti) STATING THAT I OWE THOUSANDS OF DOLLARS FOR DAMAGES!!!! Remember the dealer told me we were just fine la la la. Well I had my dad call and speak to salesman and manager. They say that this has nothing to do with them!!! They say that my car had cut on back seat. It DID!!! I knew it and when they TOLD me all was ok we thought it meant inclusive of small cut in fabric of seat. How is it possible that they wouldn't just look inside before they say "you're good let's get you the new car". This team misrepresented Infiniti and can cause the brand severe damage because operating like this will drive customers away. Hopefully, anyone reading this will stay far away from FLEMINGTON INFINITI. too bad all they needed to do was the right thing.
    Signed
    Disappointed Infiniti Customer

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  14. It is a shame that all these comments are so negative. I have been going to Infiniti of Charlotte on Independence Blvd. in Charlotte NC and have excellent service. Steve Kinslow , assistant manager, is always pleasant, efficient and knowledgeable. I love my car - an I25. It performs well, looks beautiful and is well taken care of. Possibly even pampered a bit!!

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  15. Infiniti Dealership of Timonium worse ever dealership center. They steal from customers... Beware of Infiniti of Timonium...

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  16. i bought a honda pilot from kelly infinity in peabody, MA they were supposed to fix the mirror they never did. for a big dealership like that and the employee can't even keep their word to their customer that is mess up. May be because the car was not infinity that the saler didn't want to get it fix after 2 months. where the hell does it cost $1000 to replace a mirror with back up camera in a honda. All lies lies lies

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  17. UNCARING CUSTOMER SERVICE.

    Here is my story:
    I leased my Vibrant Red G37X Infiniti from Infiniti of Manhattan.
    They closed and gave very little notice to their clients.
    I called and tried to get my free detail package fulfilled. No luck. Not only did I run out of luck but I was spoken too rudely.
    I did think that since they were closing that I could get a trade in on my current car for a new lease. No luck. Again, I was spoken to very rudely.
    To be honest, not a big deal as I enjoy my red car very much and the rudeness of others never really bothers me.
    A couple weeks went by and a "broker" named Keith B contacts me. How did he get my contact information? He said that he works with Infiniti dealerships and can make good on the deal for a new G37X. He asked me to meet him at Infiniti of Englewood to test drive the car.
    I went to Infinitiof Englewood and test drove "A" car. But, not "THE" car that I was supposed to be leasing. I was told it was being detailed. During this time, salesman Dennis Lutz and "broker" Keith had some very strange banter. I was asked to come back and pick up the new 2013 Silver G37X three days later between 6 and 7pm. I arrived at Infiniti of Englewood at 6:30pm and was made to wait for over an hour. After an hour, I asked "broker" Keith why the wait and he said that " fleet manager" Chris's phone had died. All this time Dennis was laughing and said if I had dealt with him I would have been in my car a long time ago. Strange.
    So, I left and said the deal was off unless Chris the Infinitiof Englewood "fleet manager" can improve on the deal since I was made to wait with my girlfriend for over an hour.
    This was very embarrassing and incredibly frustrating for all involved. Chris left me voice mails apologizing, stating that the new silver car was there all along and that it was on another lot and that the porter didn't notify him. Strange.
    On Friday morning "broker" Keith called me and said that he would personally take the loss for the car and that he would decrease the down payment by $500. I felt very satisfied but also felt that Keith shouldn't have to take it in the wallet for the mistakes and strangeness of the dealership. Regardless, we went through with the deal. Keith delivered my car to my home and my girlfriend and I were on our way for a beautiful Labor Day weekend in a brand new Silver Infiniti. Alas, that wasn't the case. Upon looking in the glove box it was discovered that the Brand New Silver Infiniti purchased in good faith at Infinitiof Englewood had been in an accident and needed repairs. I was not informed of any of this and took pictures of all the paperwork and the inside of the drivers side door that was not put back properly as it has a gap. I would be more than happy to share them with any and all interested parties.
    Angry, I sent a text with a pic to "broker" Keith and "fleet manager" Chris. Chris called and apologized again, said he new nothing of it. He said that I could, if I wanted to, return the silver car and get my old Red car back. We did not have polite texts from that point on. He became rude and defensive and I got more angry.
    I sent two emails to the co-owner of Infiniti of Englewood. I received no answer.
    When I returned the Silver car back to Infiniti of Englewood the next day at 9am, I met Mr. L the co-owner. I thought that I would at least get an apology. No Luck. Instead, rudely he said that he was "fine with me getting my old car back".
    So, here I am now writing you this email. I have wasted a lot of time with the disease of rudeness that has permeated many Infiniti employee's and co-owners.

    I'm still quite perturbed and somewhat astonished that this transpired at a high class dealership of a top motor vehicle brand. I would think and hope that someone within the world of Infiniti would help to salvage any possible iota of a customer relationship with me.



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  18. Infinity of Riverside, California tried to cheat you anyway they can. I had a touched up done on the front bump and received a lousy job. I asked The manager for a phone number to corporate office and when you look at the business card you know is not in Riverside and it looks like it is his name and number.

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  19. I've had my car Serviced at Everette Infinit of Little Rock for what they said was a bad water pump only to have taken my car to the dealerships 3 or 4 times and the issue still unresolved. One of the service reps by the name of David lied and told me they did not have any available spots and no loaner cars for me and to not drive my car and find some other means of transportation until the following Monday. This is unacceptable. I took my car back to the dealership this morning was given a loaner car (thought none was available??) and they are suppose to get back with me to let me know the end result. We will see how this turns out because right now I feel I have been more than reasonable. This has been such an inconvience to me and my family. We will see how this all pans out.

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  20. I have had so much trouble at Nalley Infiniti service in Decatur, Georgia and this brand in general I own all three Japanese high-end cars and the other two brands don’t have issues like the 2013 G37s. I have a steering rack or gear issue and every time I go to the dealership my reps think something stupid like tires on a car that doesn’t even have 10,000 miles on. I leased this vehicle and I treat it like I bought it and for some reason the dealership does not care about my issue and just wants to make money off of me. It’s a really bad loud whining noise and its stiff to turn. I do not like this dealership one bit that I take the car to another place to get a oil change. I was even thinking about buying the car after 2 years and keep it but not anymore I will never look at Infiniti the same again just another Nissan with a different emblem.

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    Replies
    1. THAT LOCATION IS HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  21. Just bought a brand new 2014 QX60 in January 2015 with less than 525 miles (the car was delivered with the paint issues) and found manufacturer paint defect issues and Infiniti Affairs has turned thier backs away from the dealer Infiniti of Dayton who agreed there were manufacturers defects in the paint. Infiniti Corp's response is "we will cover the costs for repainting half the car"....ITS A BRAND NEW CAR.....WORST CUSTOMER SATISFACTION OF ANY COMPANY I HAVE DEALT WITH! The dealer is pointing their finger at Infiniti Corp and Infiniti Corp is pointing their finger at me! Attorney General here we come. DO NOT BUY AN INFINITI!!! I bought Toyota for the last 10 years with no issues....took care of any issue. DO NOT BUY INFINITI!! THE CUSTOMER IS NOT A CONCERN.

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  22. I am not shocked in reading about the poor service comments that are posted about the infiniti dealer. I own a g35 and for 6 months ive had problems with my radio, nobody seems to know why my radio wont work, im 2,000 dollars already paid in full. im for the third time the fourth time and now six times in 30 days time. each time they keep my car they keep it 1 to 2 weeks at a time. their sales man tells me there not going to do this anymore there just gonna put a new radio in it, come to find out hes lying to me they don't put new radios in they rebuild the old which apparently is not working. now each time that I bring my car in I have to give up a days work and not to mention I have to inconvenience somebody else for a ride back, because there policy is no rentals or loaner cars to custimers. im so angrey and tired of the infiniti dealers, there liars they don't care about there customers, and still waiting for my car because infiniti hires incompetent people

    the dealership im posting is San Francisco of california

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  23. I will never buy another Infinti or Nissan product. After a year of asking the local dealer and contacting corporate, I have no knowledge of what airbags are in my 2003 G35. I believe they are Takata since vehicles that are very similar to mine are on the airbag recall list. This situation is not acceptable.

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  24. Do not go to the Hoffman Estates, IL Infiniti dealer. Kira is completely unprofessional and extremely arrogant. She would not honor the Infiniti rust warranty on a rust problem with my car. She said they would not help me at all because I did not buy the car from her dealership. Stay away from them. I will never buy another Nissan/Infiniti again.

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  25. I took my car to Infiniti of Willow Grove, PA to have the water coming into my vehicle repaired on June 16, 2015. I was charged $67.95 for what they said was a " clogged drain." I picked the car up on June 17, 2015. On June 27, 2015 it rained. To my disgust, water was leaking into my car as usual, despite the supposedly "repairs." I called Infiniti and spoke with the service manager and told him about the problem and I was going out of town and I was concerned about the water causing damage to the interior. He said to bring it back, which I said for three weeks consecutively, I have traveled back and forth to the service department, I asked if he would provide me reimbursement for the gas and tolls since this problem was not fixed as they stated it was. He told me he would " not reimburse me for bringing the car back again to fix the leak. It's been raining all day and my the interior driver side and dash board is soaked as a direct result of Infiniti of Willow Grove, PA's gross negligence and failure to make the repairs they charged me for. Very poor customer service.

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  26. There is a major defect on my 2007 FX35 dashboard that causes the dash to bubble and is progressively worsening. Apparently there was an extended warranty for an additional 5 years because of this issue. The problem is I was never notified in the mail or at any of the dealerships that I took my SUV in for service about this problem.
    This defect was due to Infiniti putting an adhesive on the car that over time started to cause the dash to bubble like popcorn.
    The Lynnes Infiniti service departments in New Jersey(where I bought my FX35) and in Ohio (both in Columbus) all saw the condition of the dash and no one said a word. I decided to call (because a friend had heard about this issue) recently to inquire and because I was out of warranty for 20 days, Infiniti will give only $1,000.00 toward the repair. The repair is priced at approximately $1,800.00 .
    I explained to Eduardo of Infiniti Consumer Affairs in Franklin, TN that I felt that Infiniti should honor this issue in whole and he said that this was the offer, take it or leave it. Eduardo also said that each dealership would not mention the dash because it would be like selling products.
    Infiniti should stand behind their errors especially if a client was never notified either verbally or by mail.

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  27. Please for God's sake, I am so sick and tired of those stupid Vacation advertisements that are on every 5 minutes! What a stupid movie! What a stupid ad campaign! I can't believe that Infiniti is associated with such trash. I live in Westchester County, New York and I would never, ever consider buying your cars. The bonehead ad exec who thought this was a good idea should be fired. Do you think that by bombarding us with these ads months after the movie came out, would make us forget? It's juvenile, inane, and an insult.

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  28. I HAVE BEEN A CUSTOMER OF PEPE INFINITI OF WHITE PLAINS, NY FOR THE LAST 10 YEARS. I HAVE GONE THROUGH 3 SERVICE REPS & THE LAST ON WAS THE ONLY ON WHO CARED ABOUT NOT ONLY THE COMPANY BUT HIS CUSTOMERS AS WELL. THE ONLY REASON I PURCHASED ANOTHER INFINITI THIS YEAR WAS BECAUSE OF MR. ED BOCK, I THOUGHT TO MYSELF, IF I CHANGE MY VEHICLE & GO WITH ANOTHER MANUFACTER, I WILL NOT FIND ANOTHER LIKE ED BOCK, WHEN YOU RUN A BUSINESS, IT HAS TO BE ON A PROFESSIONAL LEVEL, NOT PERSONEL. THE GENERAL MANAGER IS A PRICK, WHO HAS NO IDEA WHAT GOES ON IN HIS SHOP. DON'T GET ME WRONG, "THE CUSTOMER IS ALWAYS RIGHT" BUT ONLY WHEN THEY ARE RIGHT. ED BOCK DOES NOT HAVE THE DEMEANOR TO BE CONDOSENDING OR RUDE, HE ALWAYS PUTS HIS CUSTOMERS FIRST. THIS WILL BE MY LAST INFINITI. I WILL SURELY CONTACT EVERYONE I KNOW WHO I'VE RECOMMENDED TO PEPE OF WHITEPLAINS TO SEARCH FOR ANOTHER DEALERSHIP.

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    Replies
    1. It is always best to explore and meet the GM, GSM, and Service Director before you buy or lease your next vehicle regardless, if it's a Hyundai, Honda, Lincoln or Lexus. Ask questions, talk to service customers, view the dealership web site about the customers sales and service experience before you decide.

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  29. Is bait and switch fraud? On Monday, September 7th, Labor Day 2015, Ms Boss caught a ride with her sister nearly 30 miles to Grubbs Infiniti in Grapevine, TX to purchase her dream car. But after she was left there alone, it quickly turned into a nightmare. A few days earlier, Ms Boss and Grubbs reached an agreement by e-mail on an Infiniti Q70 for a drive-out price of $53,000, with Ms. Boss using Infiniti Financial Services. They set an appointment for 3pm Monday. She arrived two hours early and the car wasn't ready. So Ms Boss used the time to verified the VIN number, examine the vehicle and confirm the e-mail agreement with the salesman. Then she went in to see the finance officer. Believing the rest was just a formality, her sister left to return a rental car. After a meeting with two people in the finance office, another person entered claiming that in order to receive the Infiniti interest rate, featured on their website, of 0% for 60 months or 0.9% for 72 months, Ms Boss had to pay $1,500. But that would make Ms Boss' actual interest rate approximately 2.79%. He went on the say that her sale price was due in part to her receiving an undisclosed $1,500 factory-to-dealer rebate and that she couldn't receive both. He then began to berate her with insults claiming there's no benefit to her driving his car. She wouldn't return for servicing, wouldn't produce any referrals and would badmouth the dealership. Ms Boss said she felt attached and didn't know if he berated her because she was Black or because she was a woman. She likened it to racial profiling. Actually Ms Boss is the director of a juvenile detention center in Dallas County with very strong ties to eelected officials and community leaders. But that's not the question that needs a answer. The question is if Grubbs Infiniti tells her referrals one thing to get them into the dealership [I.e.: 0% or 0.9% interest rate] and then tell them something different when they arrive...is that bait & switch? I've contacted Infiniti USA and waited several weeks for their assistance and now they won't even return my calls. So I have no choice but to ask you. ..is that fraud?

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  30. Is this common purchase a Infiniti and it be worth almost 1/2 of what you pay for I will never purchase another one again

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  31. I have a 2005 Infiniti g 35 coupe which I don't drive much sits in the garage 90 percent of the time no sun no cold and I drive it about 3,000 miles a year I bought with 79,000 now has 89,000 miles very clean but the dash was not crack I started to see a hair line crack then another and another and now I have a spider web threw out the dash board really bad thinking of trading the car in but with the dash board like that price will drop dramatically any ideas out there

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  32. INFINITI WON'T HONOT WARRANTY.

    If you have an issue you are alone. Warranty does not exist.

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  33. The QX50 is "NOT" the body of a crossover. This is a sport wagon and in order to compete with the Audi Allroad, Mercedes- Benz GLA, and Volvo V60 wagons, the QX50 also needs an economical 2.0 turbo four cylinder also.

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  34. Where is the rear cargo and rear tinted windows for the QX50 rear cargo and rear passenger seating privacy? There are several wagons and crossovers that have factory rear and cargo tinted glass that give rear passengers and/or cargo items a level of personal privacy, the Infiniti QX50 does not at this time. Maybe by 2017.

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  35. I purchased my vehicle from Bennett Infiniti of Allentown in June 2014. I've always had my car serviced at an Infiniti dealership, but when it came time to replace my tires, the cost for the exact same tires on the car was a little cheaper at Sears. I took my car to Sears only to discover that the wheel key did not fit the lock on the car. I called the dealership which is over an hour away from where I live to inform them that they had given me the wrong key, only to told that I would have to purchase a new set. Why??? If the incorrect key was given then the cost should not be mine. Mike in Service was as rude as the come, he even implied that I had lost a key, that I had never used. As a matter of fact, I didn't even know where the key was until I called them while at Sears to find out where to locate it. so how could I have lost it!!!!???? I can only say...NEVER AGAIN WILL I PURCHASE ANOTHER VEHICLE OR RECOMMEND THAT ANYONE EVER GO TO THAT LOCATION....THEY CUSTOMER SERVICE SUCKS!

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  36. Renault/Nissan who owns Infiniti has a partnership with Mercedes- Benz owner Daimler-Benz since 2010. The 2016 Q50 base engine will be a Mercedes-Benz supplied 2.0 turbo four gas cylinder currently used in the CLA, GLA, C300, SLK, and the new GLC. therefore, the 2016 Japanese Q50 will have a German four cylinder turbo. This same engine is also slated for the 2017 Infiniti Q30 and QX30.

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  39. Reverend Cindy BaileyNovember 18, 2015 at 12:03 PM

    I have been fighting with Infiniti about correcting my payment since I received a letter 8/25/15 from them stating they had "discovered a clerical error which resulted in an overstatement of my monthly payment since 2013 when I bought the vehicle and they are correcting but they still have not corrected my account. They are very defensive and rude on the phone. This is my 3rd Infiniti but it will be my last!

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    Replies
    1. You may need to speak to an account supervisor or manager concerning your account to expedite the correction. Also ask how long will the correction take to fix.

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  40. The 2016 INFINITI Q50 will also have a Nissan new twin turbo 3.0 V6 with horsepower/torque ranging from 300hp 295 torque torque to 400hp 350 lbs.torque depending on how the electronic speed sensor is set per vehicle application with engine options.

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  41. Just because you have had a bad experience with the service department due to damage to your vehicle or not repaired correctly. That has nothing to do with the Infiniti vehicle, that is a bad/poor Infiniti service department. I have had poor service experience with Acura,Lexus,and Toyota.

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  42. I purchased my 1st Infiniti G37X almost 2 years ago. Since the purchase I have spent more time in a loaner car than the car I purchased. The motor has to replaced at 37K miles. The head gasket has been replaced twice and my car is currently back in the shop again. The car has left me stranded twice!
    This is a manufacturer defect!

    The car currently has 41K miles on it and has a motor replaced at 37K miles. The car is still in the shop with numerous safety issues.
    I guess my safety and wellbeing is not a concern for Infiniti or the BBB. I’m assuming I would need to get injured or possibly killed in this car (lemon) before
    Infiniti will acknowledge the obvious defect.

    Infiniti/Nissan pride themselves on having award winning Customer Service. I unfortunately would need disagree as this is the first Infiniti I have owned
    and the Customer Service/ Concern I have received has been anything but award winning!
    Next step is contacting an attorney and the media!

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  43. LZ
    I purchased a Q60 2015 on December 2015. I used my car to go to upstate NY while was snowing,I almos get kill as the wipers frosed,the censors of the car stared bipin and the screen showed like I was going to hit somenthing. The following day I contact the service department in Englewood,nj ,where I purchased my car and advised them what happened they give me an appointment right way,but when I when to leave my car, the manager of service asked me why I was there I explained what happened and he advised me that it was nothing that could be done as the new wipers have the rubber very close to the metal and that why they freeze,I was in complete disbelieve that I have to stope and defrost the wipers other wise I can't use the car when is snow????.compleate crazy respond, in reference to the sensors of the car he advised me to disable the feature ??????.is this possible you purchased a vehicle and paid additional to have all this extras as supposed safety features but you can not used??? He said that he ,himself do the same with his car??? Any suggestions

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  44. Lidieth: With your new Q60 coupe AWD, check first for ice and separate from wipers. Check and clean snow/sleet from rear sensors and camera. The Performance all season Yokohama tires are designed for light snow only with snow mode activated. They are not made for driving in medium to deep snow or ice. If so, buy a new set of the best all season or snow tires. Michelin, Hankook, Goodyear and Continental I recommend non run flat tires also.

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  45. Normally I do not write reviews on website. I would like to share our pathetic experience with Infinity of Bellevue. We leased a 2015 brand new infinity Q50 in May 2015. The car ran fine for a while and then started the trouble. The navigation screen stopped working. We called the dealership and tried to toubleshoot the vehicle over the phone. They told us to hard reset the system and we did that but the problem continued. When the problem continued to happen they finally had us make an appointment to take the car to the dealership. We dropped the car on February 07, 2016 hoping that the issue would be resolved. On Monday February 08, 2016 we got a call from the dealership that the mechanics were not able to find any issue and we can pick up the car. They had the car for the entire day and hooked it up to check for any sensors or codes that would signal a problem; they found nothing.
    When my wife brought the car back I realized that there was a big scratch on the inside of the passenger door. We called the dealership to report the damage the person told my wife that they will put this information in our file and make sure someone will repair the paint next time we are in. Fast forward to March,and the navigation system has completely stopped working. We called the dealership again and dropped the car on Sunday February 28, 2016. Monday we got a call from the dealership that our main computer chip is damaged and the dealership will have to request a replacement part. We had no other option but to drive the rental car and wait for car to finally be fixed "forever". We got a call on Thursday from Linda that our car is fixed and we can pick it up on Friday evening. We put 2 little ones (3 year and 1 year) and drove 45 minutes (one way) in the rain to pick up our car. The moment I sat in the car I tried to link my phone via bluetooth and it never worked. I put the car in reverse and realized that the back up camera is not working. We headed back inside to let them know that there is still an issue and the car is not fixed. Two sales guys showed up, one soon disappeared and another guy Sunil tried to fix the back up camera. He soon realized what a terrible job was done, the system was running poorly and was freezing up. He was very nice and promised my wife that he will talk to Linda tomorrow and call us back in the morning. So, once again, we have left our car now for a third time to fix an issue that it seems is impossible for the dealership to resolve. Our car has 3000 miles and should not be having these issues.
    At this time I am really questioning our decision to buy an Infinity. It is very concerning that a car with only 3000 miles is having an issue repeatedly and folks seem at a loss for a solution. In my opinion, multiple trips(45-60 minutes each way) for the same issue on a brand new car seems very excessive.
    This is definitely the first and the last car I will ever buy from this dealership... Sugeet

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  46. Normally I do not write reviews on website. I would like to share our pathetic experience with Infinity of Bellevue. We leased a 2015 brand new infinity Q50 in May 2015. The car ran fine for a while and then started the trouble. The navigation screen stopped working. We called the dealership and tried to toubleshoot the vehicle over the phone. They told us to hard reset the system and we did that but the problem continued. When the problem continued to happen they finally had us make an appointment to take the car to the dealership. We dropped the car on February 07, 2016 hoping that the issue would be resolved. On Monday February 08, 2016 we got a call from the dealership that the mechanics were not able to find any issue and we can pick up the car. They had the car for the entire day and hooked it up to check for any sensors or codes that would signal a problem; they found nothing.
    When my wife brought the car back I realized that there was a big scratch on the inside of the passenger door. We called the dealership to report the damage the person told my wife that they will put this information in our file and make sure someone will repair the paint next time we are in. Fast forward to March,and the navigation system has completely stopped working. We called the dealership again and dropped the car on Sunday February 28, 2016. Monday we got a call from the dealership that our main computer chip is damaged and the dealership will have to request a replacement part. We had no other option but to drive the rental car and wait for car to finally be fixed "forever". We got a call on Thursday from Linda that our car is fixed and we can pick it up on Friday evening. We put 2 little ones (3 year and 1 year) and drove 45 minutes (one way) in the rain to pick up our car. The moment I sat in the car I tried to link my phone via bluetooth and it never worked. I put the car in reverse and realized that the back up camera is not working. We headed back inside to let them know that there is still an issue and the car is not fixed. Two sales guys showed up, one soon disappeared and another guy Sunil tried to fix the back up camera. He soon realized what a terrible job was done, the system was running poorly and was freezing up. He was very nice and promised my wife that he will talk to Linda tomorrow and call us back in the morning. So, once again, we have left our car now for a third time to fix an issue that it seems is impossible for the dealership to resolve. Our car has 3000 miles and should not be having these issues.
    At this time I am really questioning our decision to buy an Infinity. It is very concerning that a car with only 3000 miles is having an issue repeatedly and folks seem at a loss for a solution. In my opinion, multiple trips(45-60 minutes each way) for the same issue on a brand new car seems very excessive.
    This is definitely the first and the last car I will ever buy from this dealership... Sugeet

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  47. Tegi: The problem is not your Q50 it's the Intel system in your car and technicians who do not know how to troubleshoot. The Intel system is slow and with my Q50 after I start the engine I always wait to the navigation screen comes up before placing gear into drive. This solves screen look up.

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  48. Teji: The Q50 with the dual screen Intel system you have to wait after starting vehicle until the navigation is displayed, then put gear selector in drive or reverse even if the Intel system has been rebooted or reprogrammed.

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  49. I purchased a Infiniti G35, 2003, 4-door, on February 28, 2016, which was purchased for $7,123.75. I met with the owners of the dealership and requested that either my vehicle be repaired as previously discussed, receive a refund or apply the already paid amount of $7,123.75 to providing another vehicle of equal or greater value, all which were opposed. The owner stated, “I am standing on it.” There was a lack of compromise on their part, to make me whole again. Therefore, I have been instructed per the Attorney General’s Office to provide with this final notice and move forward from there, depending on their response.

    Background of Said Situation:
    Within a matter of less than 7 days of purchasing this vehicle from the M5 Automotive Group dealership, I am experiencing major problems with the vehicle (rear main seal), which has been estimated by several mechanics to cost over $1,600. I paid $7,123.75 in full at the time of purchase and I notified the dealership of car problems via both owners, Mrs. & Mr. McTiller as early as, the next day, February 29, 2016, whereas, I was told that your dealership would accommodate and repair the defects on said vehicle and that the vehicle had been thoroughly checked/inspected and had passed the certified inspection. I am unable to wrap my mind around why these issues are not covered under the warranty provided by your dealership or why your dealership refuses to pay the cost of repairs. It is unreasonable and egregious to think that I made a MAJOR investment in purchasing this vehicle and as early as, less than 7 days later, and currently, 2 weeks later, you will not honor your verbal promises to repair said vehicle, the warranty or cover the cost of repairs.

    This is bad legal business practices and customer service. This dealership sold me a vehicle in violation with the lemon law. For example, this specific vehicle defect impairs the vehicles normal functions, makes it unsafe to drive and negatively impacts the re-sale value of the vehicle. In addition to that, I have not been provided a vehicle to commute back and forth while the repairs were supposed to have been made. They should stand behind the products that you sell and service.


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  50. Ashina Hicks: Did M5 automotive give you a contract extension warranty with their and your signature that both parties, the seller and buyer fully agree to all or part of the written/typed contract of your 2003 G35 Infiniti? You never stated or included the mileage on the date you took delivery. All Infiniti powertrain warranty are 6 years or 70,000 miles which of either comes first. Even M5 Automotive inspection may or may not see a defect or potential defect such as a worn/ damage main seal. You can always ask the dealership can you take the vehicle to your own mechanic, Infiniti dealership, or another service center to have the vehicle completely inspected on on lift especially for leaks from engine, transmission, and rear axles before you buy. An extended warranty will cover engine,transmission and vehicle related components. Good luck and take your time especially when buying someone else's USED vehicle which may cause time wasted in and out the shop even with a warranty.

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  56. I purchased a used 2014 Q50S Hybrid in febrary of 2016. After about 2 weeks of driving the car there was a whistle noise when traveling around 20-25 mph and pressing the gas. I took it back to the dealership that I purchased the car at and they told me to take it into a infinity dealer. I took it in to Berman's infiniti in Chicago, IL and the service manager went on a ride along and heard the noise too. He said that he never heard that sound before but that it is an issue and they will resolve it. They gave me a rental and my car stayed there. I got a call the next day saying that their lead tech could not figure out what was wrong but the noise went away and that my car is ready for pick. After I drove out of the dealership the noise came back. I called back and explained that the noise is back but the service manager told me that I will have to call back after weekend. I called monday and left messages no one got back to me. I continued to call for the remainder of the week with no luck. I decided to take it into Cleradon Hills Infiniti. I set an appointment and went. When I got there a "Hybrid Specialist" came out and took a test drive with me. He heard the noise and said that it is perfectly normal for this type of car to make that sound. I explained to him that it is not and if it was why would the other dealership tell me that it is an issue. He continued to say that he is a "Hybrid Specialist" that he knows what he is talking about. He explained that it is the clutch making the noise. I need help on finding out what my next steps should. I know that the sound is not normal and I have read many Infiniti forums with the same issue. Please help. Thank you.

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  57. Mac: Good luck with your Hybrid Q50. Is the noise normal or not. Does the transmission or transmission clutch noise effect the reliability of the vehicle. If the noise is unresolved you two choices (1) you can live with the annoying noise or (2) trade it in for non hybrid Q50 or different Infiniti or trade the noise in for an Audi,Acura, BMW,Lexus,Volvo, or Cadillac. Especially since the Infiniti Hybrid Specialist says the noise is normal. Make sure that statement is written in the service diagnosis report which is a benefit when trading the Q50 in when you are ready, even for a Nissan Maxima or Murano.

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  58. Beverly Hills Infiniti dealership is the worst. The sales person was so nice and seemed legit but then sold me a car with cracks on the shield and would not fix it after half of my windshield cracked even after I had pointed the cracks out prior to making the purchase. They have rude representatives and do not answer phone calls or call back. I just finished getting an email about getting my GAP insurance and the lady gave me the wrong number, after I pointed it out she wrote me back in all capitals (talk about rude). Then I called the right number and Elizabeth Bravo was extremely rude. She interrupted me every second she had. I finally had to stop her from talking and told her how rude she was being. She then finally let me finish talking. I cannot believe the amount of trouble my husband and I have had to deal with, with this dealership. Customers spend way too much money for them to treat us that way. It is ridiculous and I hope someone from the top decides to start making some changes.

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  59. The Q50 red sport should be renamed Q50 sport 400 since 400 denotes 400 horsepower. Red will have customers looking for a red colored Q50. Also no Q50 has ventilated seats or power folding mirrors which I find on a lot of Kia's brand and lot less MSRP. A top of the line Q50 red sport will set you back at $61,000 with no power folding mirrors,no ventilated front seats and no rear heated outboard seats. wow

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  60. Although the Q50 red S sport and the new Q60 red S sport will get the 400 hp twin turbo 3.0 V6, this same engine should also be available in the QX50,Q70,Q70L,QX70 and the QX80 "yes, we all agree".

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  61. Or rename the Q50 red sport to: Q50 red "S" sport. ☺ The red S= sport.

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  62. Infiniti corporate and marketing need to clarify to customers:red sport is the red "S" letter on the rear trunk lid and side fender followed by the 3.0t and not have customers wanting a red colored Q50 in order to get 400 horsepower and 350 lbs. of torque. The Q50S red sport comes in a variety of exterior colors and has the best safety technology and driver's assistance package of any vehicle make and model.

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  63. With the new 2017 Q60 and Q60S to arrive at dealerships sometime this summmmer. Infiniti should design and introduce a Q70 and Q70s coupe with all the luxury-sport options to include the VR 400hp twin turbo 3.0 V6, 5.6 liter V8, ventilated front seats, heated rear outboard seats, power folding mirrors, rear power sunshade, all around-cameras, driver's assistance and technology package, DAS.

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  64. With the new 2017 Q60 and Q60S to arrive at dealerships sometime this summmmer. Infiniti should design and introduce a Q70 and Q70s coupe with all the luxury-sport options to include the VR 400hp twin turbo 3.0 V6, 5.6 liter V8, ventilated front seats, heated rear outboard seats, power folding mirrors, rear power sunshade, all around-cameras, driver's assistance and technology package, DAS.

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  65. Got screwed over with one of your retail infiniti office. It's been weeks and still can't get no one to help me . I need someone to contact me as soon as possible bestprocess12@gmail.com

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  66. Having leased four Infiniti vehicles since 2005, I have had nothing but great experiences with Nissan-Infiniti, until now. As I vigilantly monitor my credit in the States via Equifax, my credit history is stellar. However, it was recently brought to my attention that four Infiniti leases which were closed years ago remained as open revolving accounts. All but one properly stated as Pays as Agreed" with no remaining balance. I disputed the four accounts via Equifax and Infiniti Financial Services in Texas reached out to me regarding the matter and assured me they would contact each bureau to update the information. However, the last leased vehicle which was properly turned in still remains on my credit history. I have disputed this via the proper channels, yet Nissan-Infiniti has responded that the account remains opened. I have attempted to contact Infiniti Financial Services numerous times yet the call is either dropped as they pass me off to numerous others or they are closed. As I currently live in Berlin and am only Stateside for a brief period of time, it has been incredibly frustrating and apparently common after researching the matter. I have phoned Nissan-Infiniti Consumer Affairs and even corporate, only to be informed they cannot help me as it is an Infiniti Financial Services matter. Working for Apple in marketing, I understand consumer relations can be extremely taxing however this matter can and should be resolved without needing to contact IFS directly. The customer service representatives have access to my account, have verified the information and the open disputes yet constantly dismiss me. The last phone call ended with the customer care representative interrupting me, refusing to reach out to a supervisor who may be of help, and cut the discussion short. I was in no way disrespectful; in fact I always make certain to be patient and understanding as I realize it is a taxing job for many. Yet after months of frustratingly horrendous dealings I am at wit's end.

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  67. On November 8,2016 at 12:15PM in Peoria Arizona one of the services guys was driving down Bell road taking a brand new Subaru AWA to the car wash and smashed in the back of my brand new Honda Accord Sport. The driver's name was Quintat Rigoberto Lopez Jr and he kept saying it was an accident and I was like what were doing that you didn't see thousand cars stop due to an accident ahead of us on Bell Road. The driver didn't even have insurance and kept handing me Blue Cross Blue Shield which is medical insurance. As I walked around the car and took pictures I realized that it was infinity's of Peoria car. I told the guy that I was going to contact Peoria and he started freaking out and took off in the car. I contacted Peoria Infinity and talked to Jim Hobin and he stated that the guy told him he hit my car and it wasn't even bad. I advised Jim that it doesn't matter how bad or not bad the damage is he still left the seen of an accident and didn't have insurance. Jim Hoben offered to fix my car multiple times but doesn't ever call the body shop or the body shop doesn't contact me. Jim also stated that he won't pay for any medical injuries even though I had to get 15 stitches above my eyebrow and had a severe concussion and neck and back pain. The guy smashed into my car going 35 miles per hour how does Jim not figure there would be medical expenses. I have call Jim 18 times and left messages and have not hear anything. I would NEVER IN MY LIFE DO BUSINESS WITH INFINITY!!!! If they treat someone that has been in a car accident how do they treat their customer's. Extremely upset and is contacting an attorney to sue Peoria Infinity.

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