Infiniti Corporate Office Headquarters

Infiniti Corporate Office Headquarters
Nissan North America, Inc.
1 Nissan Way
Franklin, TN 37067 USA
Corporate Phone Number: 1-615-725-1000
Fax Number: 1-615-725-3343
Customer Service Number: 1-800-662-6200
Infiniti Finance IFS: 1-800-627-4437
Infiniti Lease Customers: 1-800-887-5155
Roadside Assistance: 1-800-662-6200



25 comments:

  1. I would like to say that infiniti service center of ardmore pa have some rude service techs there and one of them goes by the name of Jimmy Buckney may not be the correct last name but it's close and in my past experience dealing with the staff in sales and service I feel as though I made a bad choice in choosing infiniti.

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    Replies
    1. contact an attorney

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  2. I have an infinity fx35 my man said call the head quarter and complain. My dash boared is cracked. he says it a deffect. Do u think they will fix it

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    Replies
    1. file a formal complaint and contact an attorney

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  3. I have dealt with the corporate office for 2 weeks now and is the worst car experience yet to date owning a car. My car has broken 6 times in less than 5 month. When calling everyone there is extrememly rude. When I put in a report the idiot that took the report closed it so no one called me back. When explaining what happened they basically said oh well will start from the beginning and have to wait. The GM at the dealership in Peoria, AZ was no help and actually told me to call corporat and hung up on me. I wouldn't recommend anyone by an infiniti unless they like frustration and have a lot of time on their hands to bring in their broken car on be on the phone constantly!!

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    Replies
    1. contact an attorney asap

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  4. Please be aware that Shawn the sales manager at Infiniti of Ann Arbor has the worst customer service I have ever dealt with in my life!

    Basically, my husband and I went in to the dealership to lease a QX80 and we worked out a deal with the sales rep and Shawn was involved in assisting us getting things going. Well, the night we were there my credit did not get approved so we decided we would come back the following day with someone who could cosign. We gave a $1,000 REFUNDABLE deposit on our credit card to lock the deal in place. Out of curiosity the following day before going back to sign the lease, I decided to call around and see if I could get a better deal at another dealership. To my surprise, I found a better deal at a dealer that was closer to my house (the Ann Arbor dealer was over an hour away, while the closer dealer was 10 min away). Given the fact that the dealership was closer and I was getting a better deal, I decided to pursue the car at the Novi dealership closer to my house. My husband called Shawn to let him know we found a better deal, and to refund our deposit. He offered to match the price but since it was ideal to be able to take the car to and from service near our home, my husband said it was OK and we would like to get it from the dealer closer to home. Shawn said to my husband "you wasted my fucking time for nothing" so from there my husband got very upset and they had a verbal altercation over the phone. Shawn then refused to refund the deposit. So now we have contacted american express and are disputing the charge. I just cant believe this is how people are treated.

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    1. You are way out of line. Shawn is right with no doubt. You asked someone to accomadate you and then "call around" to unaccomadate them? Selfishness & self centerdeness to the extreme. You owe Shawn the commission paid on that car sale.

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    2. i agree Tim and Shawn; these people intentionally caused trouble and should not be refunded

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    3. you two do not need a cosigner because you both will obviously do something wrong to damage his or her credit. it was dishonest what you two did to Shawn; you both knew the dealership is near your house in Novi, just using mind games and manipulation for self gain.

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  5. Replies
    1. not wow instead i am sorry and keep the money.

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  6. Legacy infiniti is the worst I would never ever buy a car from them ever again they service is so discussing

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  7. This comment has been removed by a blog administrator.

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  8. Warren Henry Infinti is top of the list for worst dealership ever. I had my car towed to the dealership due to it running hot, the service rep contacted me the next day to tell me i need a new engine which would cost me $14, 000, remove my car form the dealership for a second opinon, come to find out it just need a hose which cost me under $200 to fix my car is running perfect now, this service rep needs to be fired and never work for a dealership again. HIGH WAY ROBBERY.

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    Replies
    1. contact consumer affairs , better business bureau plus contact a lawyer

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  9. All i can say is don't ever buy a car from legacy infiniti.I bought a car from these guys about 3 months ago,and it has been one of the worst experiences of my life.Already i have had to bring the car back for mechanical repairs 3 times.Each time receiving no loaner.This 3rd time,they've had the car for two wks already with no word on when i'll get the car back.You can never get anyone to talk to about your car when you phone,always m.i.a and forget about them returning your calls.I honestly feel that this was one of the biggest mistakes I've ever made,and these guys don't seem tocare at all.The worst customer service i have ever recieved,just not something you would expect from infiniti.If i can help stop one person from making my same mistake,that will make me feel some what better.Remember folks,do your research before you make that purchase.

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  10. Ramsey Infiniti Ramsey NJ lie and can't fix cars...Can’t fix cars then lie about… Had a noise for months.. Finally said it’s the transmission. They put in a whole new trans.. Go get the car, start it, noise is clearly still there. Never even leave the lot go back in and am told Oh..we thought we heard it this morning it’s probably the steering pump! Now car is days out of warranty they want $1,000 to fix it they said…. Called Infiniti corporate, rep calls back few days later they won’t fix it either, rep himself said he doesn’t believe it… Car had only 32,000 miles.. Don’t buy Infiniti especially not at this dealership…….

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  11. I would like to Chrome Wrap a 2014 or 2015 QX70 5.0. Can this be arranged at the Factory prior to shipping?

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  12. My transmission stared hesitating after 30K, service adviser said it probably normal and the on-line forums said it may be normal now with 45K and reverse does not work and Infiniti corporate only offered to cover 25% because now its out the time by a few month but not mileage warranty (70k for transmissions). they want me to pay $~9,000.

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  13. Flemington Infiniti Nightmare. Don't Lease From Them.
    I am a single 28 year old woman living in central New Jersey. I have leased cars before, but never from Flemington Infiniti.
    Here is what happened when I went in to finalize my phone deal with them on my new G60 coupe.
    I arrived with my mom to turn in my Altima lease(by the way 11,000 miles under the cap). The young man helped us talked about the new car and dealership. Very nice so far, even professional. The man and his manager reviewed our current car from the outside and said "looks good" you're going to be fine lets finalize paper on new one we will handle your turn in for you. Wow that was nice of them. Quickly, I was out of my Altima and driving off in my new G60. The turn in and experience were nice, easy and quick.
    Then, I get a letter from NISSAN (and the same letter from Infiniti) STATING THAT I OWE THOUSANDS OF DOLLARS FOR DAMAGES!!!! Remember the dealer told me we were just fine la la la. Well I had my dad call and speak to salesman and manager. They say that this has nothing to do with them!!! They say that my car had cut on back seat. It DID!!! I knew it and when they TOLD me all was ok we thought it meant inclusive of small cut in fabric of seat. How is it possible that they wouldn't just look inside before they say "you're good let's get you the new car". This team misrepresented Infiniti and can cause the brand severe damage because operating like this will drive customers away. Hopefully, anyone reading this will stay far away from FLEMINGTON INFINITI. too bad all they needed to do was the right thing.
    Signed
    Disappointed Infiniti Customer

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  14. It is a shame that all these comments are so negative. I have been going to Infiniti of Charlotte on Independence Blvd. in Charlotte NC and have excellent service. Steve Kinslow , assistant manager, is always pleasant, efficient and knowledgeable. I love my car - an I25. It performs well, looks beautiful and is well taken care of. Possibly even pampered a bit!!

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  15. Infiniti Dealership of Timonium worse ever dealership center. They steal from customers... Beware of Infiniti of Timonium...

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  16. i bought a honda pilot from kelly infinity in peabody, MA they were supposed to fix the mirror they never did. for a big dealership like that and the employee can't even keep their word to their customer that is mess up. May be because the car was not infinity that the saler didn't want to get it fix after 2 months. where the hell does it cost $1000 to replace a mirror with back up camera in a honda. All lies lies lies

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  17. UNCARING CUSTOMER SERVICE.

    Here is my story:
    I leased my Vibrant Red G37X Infiniti from Infiniti of Manhattan.
    They closed and gave very little notice to their clients.
    I called and tried to get my free detail package fulfilled. No luck. Not only did I run out of luck but I was spoken too rudely.
    I did think that since they were closing that I could get a trade in on my current car for a new lease. No luck. Again, I was spoken to very rudely.
    To be honest, not a big deal as I enjoy my red car very much and the rudeness of others never really bothers me.
    A couple weeks went by and a "broker" named Keith B contacts me. How did he get my contact information? He said that he works with Infiniti dealerships and can make good on the deal for a new G37X. He asked me to meet him at Infiniti of Englewood to test drive the car.
    I went to Infinitiof Englewood and test drove "A" car. But, not "THE" car that I was supposed to be leasing. I was told it was being detailed. During this time, salesman Dennis Lutz and "broker" Keith had some very strange banter. I was asked to come back and pick up the new 2013 Silver G37X three days later between 6 and 7pm. I arrived at Infiniti of Englewood at 6:30pm and was made to wait for over an hour. After an hour, I asked "broker" Keith why the wait and he said that " fleet manager" Chris's phone had died. All this time Dennis was laughing and said if I had dealt with him I would have been in my car a long time ago. Strange.
    So, I left and said the deal was off unless Chris the Infinitiof Englewood "fleet manager" can improve on the deal since I was made to wait with my girlfriend for over an hour.
    This was very embarrassing and incredibly frustrating for all involved. Chris left me voice mails apologizing, stating that the new silver car was there all along and that it was on another lot and that the porter didn't notify him. Strange.
    On Friday morning "broker" Keith called me and said that he would personally take the loss for the car and that he would decrease the down payment by $500. I felt very satisfied but also felt that Keith shouldn't have to take it in the wallet for the mistakes and strangeness of the dealership. Regardless, we went through with the deal. Keith delivered my car to my home and my girlfriend and I were on our way for a beautiful Labor Day weekend in a brand new Silver Infiniti. Alas, that wasn't the case. Upon looking in the glove box it was discovered that the Brand New Silver Infiniti purchased in good faith at Infinitiof Englewood had been in an accident and needed repairs. I was not informed of any of this and took pictures of all the paperwork and the inside of the drivers side door that was not put back properly as it has a gap. I would be more than happy to share them with any and all interested parties.
    Angry, I sent a text with a pic to "broker" Keith and "fleet manager" Chris. Chris called and apologized again, said he new nothing of it. He said that I could, if I wanted to, return the silver car and get my old Red car back. We did not have polite texts from that point on. He became rude and defensive and I got more angry.
    I sent two emails to the co-owner of Infiniti of Englewood. I received no answer.
    When I returned the Silver car back to Infiniti of Englewood the next day at 9am, I met Mr. L the co-owner. I thought that I would at least get an apology. No Luck. Instead, rudely he said that he was "fine with me getting my old car back".
    So, here I am now writing you this email. I have wasted a lot of time with the disease of rudeness that has permeated many Infiniti employee's and co-owners.

    I'm still quite perturbed and somewhat astonished that this transpired at a high class dealership of a top motor vehicle brand. I would think and hope that someone within the world of Infiniti would help to salvage any possible iota of a customer relationship with me.



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