Holiday Inn Express Corporate Office Headquarters

159 comments
Holiday Inn Express Corporate Office Headquarters
InterContinental Hotels Group IHG
Address:
3 Ravinia Drive Suite 100
Atlanta, GA 30346-2149 USA
Corporate Phone Number: 1-770-604-2000
Fax Number: 1-801-975-1846
Customer Service Number: 1-800-621-0555
Reservations: 1-888-465-4329



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159 comments:

  1. June 28, 2012

    Re: Holiday Inn Express
    Location: Arlington Heights, ILL
    General Manager: Justina
    Asst manager: Hanna Kim

    Attention Corp Office,

    I would like to state that as a new employee for the above hotel mention, i was appall with the standards of house keeping. I was train to clean the bathrooms / rooms with NO disinfecting /
    Anti-Bacterial supplies... They only use soap and water, no scrubbing.

    The bathtubs are not properly cleaned. No gloves where provided, i had to request the use of gloves. Towels and sheets where not available on the shelves for the housekeeping department. in the laundry room. I was assign (42) rooms on my first day. The management belittles the employees in front of the guests, whether it's in the lobby area or in the hallways... Your employees have been told that if they don't like their jobs to leave and find another job, i received complaints within the first twenty min's of my arrival. The employee moral is really low and bad.

    The third floor is expose with mold. looks like a war zone there. The sad truth is that they have booked guest there as well. The paper work for new hires employees are not being handle properly.

    I resign the following day, i refuse work under those unsafe conditions. if the Media or Television station was to get wind of this, I strongly feel that the Holiday Inn express in Arlington Heights, Chicago will be shut down...

    The Hotel has so much potential, however you do need to send someone there undercover in order to experience what i experience in ONE day. Hire or train new management as well.

    Hope that some one takes action soon to this matter in question.

    No wonder there is such a bad turn around in the house keeping dept. And perhaps the front desk as well.

    ReplyDelete
    Replies
    1. Everything In Your First & Second Paragraphs I Can Relate To At The Hotel I worked In, In Toledo Ohio! Smh

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    2. Wow sounds like the Holiday Inn Express in Anderson Indiana!! And their manager Angela Williams is a convicted felon for THEFT!!!

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    3. Im writing this in regards to the Holiday Inn Express in Canton Mississippi , for starters the hotels first floor is coverd in black mold and has hade mushrooms growing from out the baseboards .The new paint covers it so you cant see the mold but its there ,even in the kitchen .The second floor is not much better than the first ,the hotel also has a rat problem as well . The cab service business cards on the front desk is actually a cover for the escort service thats being run out of the hotel . The manager Kenneth Stoval is rude to his employes and lies like a rug to everybody ,he is not fit to manage at all and i hope corporate steps in and gets a manager in there that knows how to manage a business and treat his employes

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    4. I stayed at the Holiday Inn in Rochester NH because they allow pets which is great our furry friens came travel with us, however no one picks up poop and it was everywhere very unsanitary.
      The rooms were very dirty and after a few dayscwhen I asked for clean sheets the houskeeper said "didn't know I was doing sheets today" whats that all about.
      I was falsely accused of smooking pot in my room manager tried to charge 150. dollars for cleaning fee I think someone wanted a few extra bucks that day, when I offered to call the police and do a drug test she waived the fee. Can I sue Holidayinn for false accusation?

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    5. Well, that is nothing. I called the Selma, Texas Holiday Inn Express to speak to my husband that is out there working and the hotel clerk answered the phone and asked what my name was before she connected me to the room and then hung up on me. I called back and she asked me what my name was again, and if we had the same last name, very upset. Come to find out, she is having an affair with him, sleeping with my husband. Apparently they also must run an escort service. Why would a family friendly hotel hire and condone such unprofessional conduct. She needs terminated from her job for destroying families.

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    6. I have a friend that has been a housekeeper for many years. She is very good at what she does. She recently was hired by Holiday Inn Express in Perry,Ga. They pay her 7.25 an hour and will not pay for more than 6 hours a day yet many times she has to work 8-12 hours a day without extra pay. She is basically paying them for the job. Thank God she has turned in her notice and has 2 other jobs to fall back on. I question if this is even legal.

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  2. This letter is to the corporate offices of Holiday Inn Express. This past weekend I stayed at the Holiday Inn Express in Ft. Montgomery, NY to attend a function at West Point. For the price I paid, I should have gotten a discount, because I could not take a shower. I complained at checkout, but was told the shower worked and I didn't know how to work it. Well, there was absolutely no signage for instructions as to how to make it work. To me, this is totally unexcaptable, especially since I paid well over $200. I have stayed in flea bag hotels, but was always able to shower. Management should be reprimanded.

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  3. I'm staying at the Hoilday Inn Express at park plaza in Sherveport La. I had 200.00 stolen from my room while at breakfast! I've made a police report! And of course the general manger wa really no help! Looks like maid get by with it and. It's okay for them
    To open up my purse and take what they want! And it not be returned! I'm
    So mad! That nothing's being done! I really would like to talk to someone higher up! My husband stays frequently through our the year, we are priority club members! This is the way were treated! Wow!

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  4. I surprised my wife this past weekend for her birthday. I arranged for a surpirse breakfast at a local diner with 3 of our grandchildren. Included in the weekend was a sleepover at the Morton, Il. Holiday Inn Exprerss. When I asked about reserving a room, I asked first if they had a swimming pool for us to use with our gradnchildren. I was told that they did. When we checked in I was given the keys to our room. My grandchildren were paricularly happy to learn that our room was directly across the hall for the pool. This was impressive to me, because all I had asked for was if they had a pool. This, to me, was service above and beyond. We found the facility to be very clean and the staff were always very helpful and pleasant. The breakfast area provided a nice place for us to play games with our grandchildren in the evening and the breakfast was very tasty and ample the next morning. I believe that your corporate office can be particularly pleased with the efforts of your staff at the Morton hotel. We usually stay at Holiday Inn Express hotels when traveling and will continue to do so. The new Holiday Inn Express is a great addition to Morton, Illinois.

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  5. We recently stayed at Holiday Inn Express Sports Complex in Kansas City. On our first night there, our car window was smashed in as well as the car's window parked beside us. Both cars were parked in front of the hotel in plain sight of the front desk. The night clerk heard our alarm going off, waited 5 minutes until it quit, then went outside to check and saw nothing. The next night, 2 other cars were vandalized and goods were stolen out of their cars. This hotel is located near a busy 4 lane highway with lots of lights in the parking lot. Although the hotel staff was helpful with glass clean up, no offer was made to lower our 2nd night's rate or to offer any other help or compensation. Didn't expect to have our $288.00 glass repair paid for by Holiday Inn, but a little effort to help with room expense might have swayed our decision to avoid Holiday Inn Express in the future!

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  6. My niece and I recently stayed at the Holiday Inn Express in Scottsbluff, Nebraska. We checked in around 3:00 pm on August 31st. I was told of all the amenities that Holiday Inn had to offer and was told of the hours for breakfast. Like everything else in life if I don't write it down, I tend to believe in what I thought I heard. So you guessed it we were late for breakfast. I was approached by one of the staff named Mary and told her I completely blew the hours for breakfast, but it was no big deal we would go out elsewhere to eat. She immediately said “We are not letting you out of here without eating breakfast, and we were to follow her. Then we met Yvonne, another wonderful staff member who right away started listing the breakfast items they had left and she immediately started handing us plates, bagels, cream cheese, yogurt, cereal and milk. As they went on with their clean-up duties they were constantly making sure we were doing fine. Mary and Yvonne didn’t treat us like guests they treated us like family. I can’t thank them enough for their hospitality and kindness. Please recognize them for making me feel like I was at my mom’s house. This hotel will always be on my number one list of hotels to revisit, thanks to Mary and Yvonne.

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  7. My family and I were considering a trip to London to attend the Olympics. As a school administrator, I had had good experiences with Holiday Inn Express in the past - clean rooms, good breakfast and nice service - so I called the central reservation number in November to inquire about rooms. I was told about the Park Royal location but she said that for the Olympics there was a no cancellation policy. I said that I was not prepared to committ that amount for the trip this early. She said put me on hold for a few moments then came back and said that I could reserve the room for the 8 days and it would cost me one day's rate if I cancelled. I said that was acceptable so I gave my name and debit card information. I was given a confirmation number but received no contract which has happened to me in the past. When a private home was made available, I called central reservation to cancel in February (6 months out) and it was accepted. The next day, I received an email from the reservationist in London saying I could cancel but there would be no refund. I emailed her what my original agreement had been. She said to basically "prove it" which I had no documentation or name of the original central reservation lady. Emails to the general manager and the person over Great Britain were futile as I made 15 different calls and emails up and down the chain of command to get this resolved and my money refunded. I am disappointed the HIE would fall on their sword in this issue and lose a devoted customer and I know that in the end, this room was rented out for more than I was expected to pay.

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  8. I would like to say this.
    Yesterday was 9/11 all flag were suppose to flow at Half Staff/Mast
    Will the Holiday Inn Express 9790 North by Northeast Blvd
    Fishers In. Did not fly their flag at half staff/mast
    The Governor of Indiana/the President of the United State put out a that flags at half-staff 9/11.
    Lot lives was lost that day we owe them respect an their family.

    I hope I didn't hurt any body feeling
    I am a Veteran also retired 38 Years Service

    Thank You

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  9. I stayed at the Holiday Inn Express in Braintree, MA and received a present..."Bed Bug bites". Now I have to tear up my house to see if any of them are in my home. I can't sleep due to the stress. I would really like to have some advice.

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  10. Mickey Horrocks

    After all the negative comment I have read I would like to report two resent positive experiences in the last two months and like other I have also had some very poor experiences with Holiday Inns in general within the United State

    Holiday Inn Quuote San Luis Potosi Mx September 2012 (Hotel Exceeded Expectation Staff, Accommodations and Services)
    I work for a major automotive company and travel extensively and in the last two months August and September 2012. It was necessary for me to travel to San Luis Potosi Mx. in Sept where I stayed at the Holiday Inn Quuote. The Hotel and service were exceptional and exceeded all expectations. The reason I am sharing this experience is the remainder of the week was the trip from HELL.

    Someone (Airlines, Customs or Immigrations) lost my luggage including my briefcase and computer in Mexico City and I truly feel if it was not for the Holiday in Staff (primarily but ant limited to) the “Bell Boy” my belonging would never have been recovered and retrieved their persistence and literally hour by hour follow up with the Airport in San Luis Potosi and the Airlines paid off approximately 30 hr’s later.

    When it looked like a lost cause the “Bell Boys” even escorted me the a couple of the local store while assistance me in translating and purchasing new cloths to complete my business trip successfully. If it would not have been for the Staff at Holiday Inn Quuote my trip would have been a complete failure.
    I would like to thank all the Holiday Inn Team Member (With Special Mention and an outstanding Job well done to (Alex) Mr Alejandro Barron) Thank you

    Holiday Inn Express Salamaca Mx. August 2012 (Hotel Exceeded Expectation Staff, Accommodations and Services)
    As mentioned above I’m employed by a major automotive company and my travels required me to put on a Major Presentation for over 160 supplier in Mexico at the Holiday Inn Express Salamaca Mx.. Upon my arrival the day before the major presentation it came to my attention that due to some (Lack of or Miss Communications) between other members of my company and Holiday Inn. The Hotel we not aware of the service required for Presentation Room plus equipment and materials, Snacks and Lunch for over 160 people.

    To make a long story short the Staff and Team members of Holiday Inn Express Salamaca successfully and professional met all challenges head on and expertly coordinated a excellent display of professionalism with a Lunching designed for royalty. (A Thank you and Job well done for all)

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  11. It seems that every year when VSU Alumni book rooms at the Holiday Inn on Roslyn Rd in Colonial Heights, VA we somehow get moved to another hotel (one/two weeks before) due to so called unforseen circumstances. Although they are honoring the room reserved, it is located in Chester miles 15-20 minutes away from campus. I find it strange that this isn't happening at other hotelsin the area just this one. We bring a lot of money to the area and should not be treated like this. Word of mouth is powerful and this is bad business.

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  12. The Holiday Inn in Cartersville GA restaurant was a disaster when my family & i was there last weekend plus i could swear i smelled marijuana coming from the kitchen. Then as we were leaving i believe one of the restaurant workers were smoking it in her little black car. She wasn't being very discreet about it.
    Is this how you run your restaurant?? She should be fired or at least drug tested.

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  13. Attention Holiday Express Cooperate
    Regarding: Holiday Inn Express
    9333 Springbrook Drive NW
    Coon Raids,MN 55433

    My husband,myself and my disabled 33 year old son just spent 3 nights at your hotel from Oct 12-15th. When I directly booked the room I had very specifec questions regarding the bathroom situation because of my son's disabilites. Upon a prior arranged late arrival time we found out the bathroom was nothing like described. The room set up was perfect but he could not use the bathroom. Seeing as this was a 3 night reservation this was very important to us. The bathroom was not a wheel in flat floor surface-but a regualar bathtub. He could not possibly begin to get over the tub height. Secondly the shower seat in the tub faced the wrong way and could not even fit the width of the tub. Making the person sit sideways on the rim if he even could get in the tub. The seat was to big for the width and couldn't be turned. We unpacked and put food in the refrig and went to bed saying we could deal with it in the morning. In the morning come to find out the refrig didn't work and we had to through out our food we had in it overnight. We proceeded to go speak to the front desk by means of the elevator. The three of us(one in a wheelchair) and three other people were in the elevator when it got stuck and we had to call on the phone for help. The air and the lights went out in the elevator causing the kids and adults great stress. After 5 minutes we were left out. I proceeded to the front desk and was told there is one room in the enitre hotel that has a wheel in shower and flat floor,unfortunately it could not accomodate the 3 of us and the adjoining room to it was booked. A room exchange for that room was not possible I was told even though they were not checking in and the room was the same as our existing room. The following day we got stuck in the elevator again. We had to use the elevator given the wheelchair. The third day I asked if the real handicap bathroom room was available and the adjoining room so we could bathe our son and be by him because of his epilepsy. Yes it was and we gladly moved only to find out the shower was broke in the bathroom we needed. It was fixed later that morning. I asked why the elevator is not working and the answer was it will be fixed on Monday-the next day after the past two days of being stuck twice. On our final day I even stuck in it with the manager of the hotel who said it will be fixed later that day(Monday). During my 3 night stay I was stuck 5 times in the elevator with a wheelchair and other scared people. The last time I tripped onto the first floor because the elevator stopped 5 inches short of even. Here are my points of this e- mail. Handicap rooms should be on the first floor because of fire evacuation plans. If we had had a fire during our stay and the elevator was acting the way it was my son would have been trapped. How can you allow a non working elevator just to wait for a Monday? How do disabled and elderly have a chance if they can not walk? Secondly-no bath for 3 days because of misinformation of handicap bathroom. Handicap bathrooms should not be remade regular bathrooms with a tub that people can not clear and shower seats don't even fit in them! Just because bars are put in does not make it handicap usable. We could not rely on the elevators which scared all three of us during our visit. How would we get him out of the building? Please address your bathrooms and their location in your hotels and please have elevators serviced promptly when not functioning so people who can use the stairs are not trapped. When staff tells they know there are problems but help is 3 days out, is not an exceptable answer. We tried to re-book with others hotels but it was to short of notice for a handicap room-which go quickly. Please take this to heart and keep your clients safe,we did not feel so. I loof forward to your reply.

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  14. Dwight Barton
    I am currently staying in the Holiday Inn express in Plantation at 1701 University Blvd. I am assigned to a 2 week job assignment per my employer. I would like to share some concerns with you in regards to my stay within the first 3 days. I’ll list them and comment on each. In the end, we (and others whom work of the company which travels the U.S.) have moved and made recommendations that certain motels / hotels not be utilized in the future due to the quality and disposition of a facilities staff. This one is now on that list. It comes down from the top how a business conducts itself; from ownership to management, to its operations. If it is seen to the customer as NOT befitting then it has failed from the top level – you cannot blame anyone but yourselves.
     Employee attitude – the front desk is consistent I’ll give them that. Each one has a ‘sour puss’ face and look / sound annoyed that they have to deal with you from check-in, your stay, and check-out. The one who checked me and (2) others in claimed to be new when unable to answer some questions but was an ‘expert’ when telling of company policy on point redemption. The amount to be made at our stay is - $3,600.00 for us to stay. When I asked if there was a hot tub on the premise, she (Nicola) with a frown, responded - “I believe you already asked me that”. I had not, but what if I had? What kind of response is that?

     Room / building quality – the building is obviously a remodel as the old was joined onto a new section. The hallway and stairwells smell heavily of paint to the point of a sickening odor. It’s quality is that of a city apartment building renovated into a hotel. My room in particular had a lamp out, a bad receptacle, and a bathroom fan that screeched loudly upon turning it on (1 switch for light and fan).

     Elevators – Despite it being inspected by Broward County versus the state, there was inconsistency with the inspection certificates. Some displayed them and others stated they were on file. I couldn’t help but doubt the validity of either, as the operation of them was sketchy. Some floor buttons did not illuminate, others were jumpy at the start and stopping of movement, and another rumbled like loud thunder when moving. When pressing for an elevator, both would show up denoting there was no coordination / communication between the two. Finally, there are ‘NO’ Elevator designations of the four I was on to indicate which one I was on should it get stuck and you would need help. The only thing I hadn’t done was check the emergency phones.

     Flooring Choice – I had the unfortunate chance of being assigned a room on the 2nd floor near the elevator. The hallways are carpeted unlike the tile floor by the elevators. I got to hear constant traffic up until 2 am as people shuffled by with their baggage, screaming kids, and the cleaning folks using non-rubberized wheels which caused loud activity by the elevators. The housekeeping staff talk loudly in the hall and bang up against the walls as they navigate through the narrow passages.

     Pool – aside form it being too cold to use, understandable for November, I couldn’t help notice it was still green and slimy to the touch. Are you kidding me?!? Perhaps if it were heated and better maintained it would be a better draw.

     Meals – I have stayed in a lot of Marriots and most provide a breakfast like my stay here but they also provide free dinners, and evening cookies, popcorn, and candy. It’s the little things that make a difference. If you consider this too costly, well, they figured a way to deliver it for the same price with a hot tub and well maintained amenities’.

    Well, take it with a grain of salt they say! But this is the first one of these I have ever written publicly about a hotel so it impressed upon me learly – its weakness’ and lack of standards.
    Dwight Barton

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  15. We recently stayed at the HI Express in Garden City, Kansas and it was the worst experience of our lives! First, we made coffee in our room immediately upon arrival because we had just drove 13 hours from Phoenix, AZ. My husband poured the coffee in the standard paper cups in room and hot coffee spilled out the bottom of the cup, nearly burning my husband and 2 year old! Thinking someone played a cruel joke, he grabbed the other cup only resulting in the same thing happening! That was only the beginning of many problems. Not only did the room just "feel" dirty, you could smell dirty in the air, as if the room hadn't been cleaned properly! Later that night, I put our 10 month infant daughter to sleep in their crib they had furnished for us. Not sure if anyone has used their standard issued cribs, but they're horrible! They are the old, metal cribs. They must expect a baby to lay perfectly still and not touch the bars at all. After our infant fell many times in the crib and continually hit her head on the bars, my husband had to go to Walmart and buy a pack-n-play with the mesh siding. Much better, thanks to him!

    The next morning, I was taking a shower and was trying to figure out why my infant was in the bathroom crying. As I looked around the bathroom, I noticed the floor was flooded with water and she was soaking wet! Thinking that I didn't close the curtain well enough, I pulled it over more and quickly finished my shower. My husband took a shower after me, only to have the same thing happen. The bathroom conditions we horrendous!

    We called to front desk to complain about our experience and got nowhere with the front desk representative and requested to speak with the Manager. After waiting a few hours, she finally got back to us and only made excuse after excuse. She said the maids were terrified of my husband as we was raging in the hallway and cursing. I was absolutely appalled at this! I was with my husband the whole time and so were our 2 young girls. There is no way he would act like this! As I recall, we walked by a housekeeping maid and she said something under her breathe in Spanish. She (the manager) also said SHE was upset because he had accidentally left the bellman cart outside. We were so upset over the horrible conditions and treatment over this stay, we couldn't get out of there fast enough and simply forgot to bring it back to the front desk. The manager said she saw that on video. Ironically, she didn't have video of my husband being a raging lunatic in the hallway!! Because it didn't happen!!!

    We were scheduled to stay there the whole weekend but thankfully, we were able to make a reservation at another hotel and get out of this horrendous place! I will NEVER stay at this franchise again and if it was my only choice, I'd rather sleeo on the ground in the freezing cold!

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  16. Re: Holiday Inn Express
    Location: Burlingame, CA
    General Mgr: Luis Leon

    Attn. Corp. Office:

    My husband and I stayed the night of Dec. 10th, 2012. We were on a business trip.
    We want you to know that our stay was really perfect!! The room was clean and comfortable. The hot breakfast was tasty and fresh. The mgr., Luis greeted us at breakfast in the morning and asked if we were happy with everything (and he was very sincere). We replied that we were more than pleased. The value was exceptional for the price and we will seek out other Holiday Inn Express lodging when we travel. Be sure to
    see that Mr. Leon receives acknowledgement of our comments. He's a real gem.

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  17. We stayed at the Holiday Inn Express in Van Buren, Arkansas and would like to know what brand and which one they have in their hotel. Please give us the full info. about the mattress as we would like to purchase one for our own use.

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  18. Nov-2012

    I stayed the holiday inn express, henderson , ky us rt 41 next door to the comfort Inn, both owned by the same person. Upon arrival, I had to change rooms immediately, becaue the room smelled like the sewer had been backed up in that particular room for days, not even fresh air could help that smell. our case mgr. had a suite with a jacuzzi, the problem was it was old, with a bedroom curtain seperating the bedroom from the shower. The hotel is in need of some serious updating. The second room I stayed in 326 also smelled like the sewer had been backed up. It only smelled when you run the water from the faucet, so I bought bottled water to brush my teeth, and drink. I reported this not once, but twice, I was told they were waiting on a plumer to check it out. When I left I let the owner know again someone seriously need to check the plumbing in room 326, because someone can get extremely sick drinking or smelling that on a daily basis it's toxcic.

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  19. My husband and I recently stayed at the Holiday Inn Express in Turlock California. We found it very clean and comfortable. We had just checked in after being in a bad auto accident where we rolled our truck.The staff was very kind, curteous, professional, thoughtful and just true sunshine in a bad situation. They went out of their way to make us comfortable and to try to help us cheer up. They are a true testiment on how we should treat each other. We want to make sure the staff know's just what their kindness meant to us. We are truly blessed to have come through this experience without major injuries and then blessed by such professionalism and kindness. Thank you staff at the Holiday Inn Express in Turlock California!~ We would like to contact the district manager and let them know what an awesome team they have at this location.

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  20. My family and I stayed at the Holiday Inn Express in Brookings SD and were very upset when we took our three small children to pool and having only been in there for a little while. We had to leave the pool because one of the male workers (tall, stocky dark haired guy) came down to the pool and poured a pitcher of powdered chloride in the pool and then washed out the pitcher in the pool as we were right there along with other families.. My children began coughing, my husband and I could feel our eyes burning.. Needless to say we didn't get to enjoy our vacation. We called Corporate and are still waiting for a result....

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  21. Christmas Day (2012),I stayed at the Holiday Inn Express in Humble, Texas near Bush Airport. I had to stay at a hotel because we lost power at home due to a storm. I chose this location because I had previously had my son's graduation party there in 2008. We also spent the night in a great room with a full kitchen with a stove, microwave and full size refrigerator. I was very satisfied with the service and facility at that time.

    However, during my last visit, someone kept coming into my room without knocking the next morning! This occurred at least three times!! I was in the room with the TV on!! I also had the deadbolt locked and the latch on the door!! I complained to the front office when I checked out and she apologized. She also spoke to the maid that was assigned to my room. I left as she spoke to her regarding my complaint.
    I will not stay there again and I will pass this info on to others. Be aware!! Stay at a four/five star hotel if you can afford it!

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  22. Hello! Just wanted to let someone know how professional, personable and helpful the staff at the Holiday Inn Express in Salida, CO is. I am disabled and go with my husband, Pete, when he has to travel for his job. I just wanted someone...someone who can/will do something (just let these people know) how nice it is to be treated with such kindness & professionalism. We stayed at the Holiday Inn in Salida, CO 1/30~2/1 and as usual, was treated VERY well. Before I became disabled, I worked with the public; its not always an easy job. These people go out of their way to answer questions, bring things to the room if needed,etc. The person who cleaned our room was so nice, professional & all around pleasant & personable. I always had to listen to the 'bad' things that supposedly happened; not many nice comments. But~when in Salida, we always stay at the Holiday Inn & will continue to do so because it has always been a pleasant stay. The person who cleaned our room went out of her way to help me, talk to me, recommended restaurants, etc. Her name is Wendy, and if possible, PLEASE let her know how much that is appreciated, respected. I usually keep to myself, but it was so pleasant to actually talk to someone; connect! This probably sounds pretty stupid. I very rarely take the time to comment...on most anything. Please let her know how much she is appreciated. I don't mean to go on & on, but you have a very special staff and I want someone to know about it. Thank you for taking the time to read this, and hopefully, let these people know how much they are appreciated (by me at least!). Also, I do not know how to redeem 'points' (?). I believe we have accumulated some, but I don't know how to use them.
    When someone has a chance, could some information please be sent to our home? My husband & I are planning a vacation for our 25th Anniversery, and if we have earned anything, please let us know? Not quite sure where we are planning to go, but probably towards California. Would like to know where Holiday Inns are along the way (Nevada, Oregan, Seattle). Anyway, please let these people know how much they are appreciated. I used to work with the public and its not an easy job. Thank you so much! Pam & Pete Brown, 2300 Mesa Drive, Olathe, CO 81425. I would much rather receive any info via USPS instead of an email or by phone.

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  23. my resent stay at the holiday inn express,dimendale michigan,was less then pleasent rude people less then acomadating, front desk were not friendly just acted annoyed like they didnot care, rooms werent bad, but house staff were not very professinal one of your employees named lori(she was waring a name tag)anyways she was brae ting another,saying things like your to slow and if you cant keep up she was going to be wrote up the poor girl was almost in tears, latter i ran in to the house keeper who was being braeted came to my door and knocked in a very pleasent voice said housekeeping i was surpried too see the housekeeper from earlyer but i told her would not be needing anything today and apologized for the way she was treated come to find out lori is there superviser and shes like that with all housekeeper she thretens then and is not a very nice person i witnest this with my own eyes i was also told by another person in the kitchen that this lori was a bully and was abusing her so called power, please look in to these problems other wise the room was clean, just some of staff were very questionable

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  24. Are you aware that you have a convicted sex offender working at the Ripley, WV location.

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  25. At the Holiday Inn Express in Dillard Ga, it appears that part of the ceiling up front by the ice machine looks like it is ready to cave in. there is a crack running across the ceiling and there is what appears to be water damage around the crack. no doubt this is coming from the ice machine above it that never seems to be working whenever we stay at this location. just thought that someone should be made aware of this threatening issue since it seems that it is not going to be taken care of by hotel staff.

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    1. The cleaning practices of the hotel chain is on par with the apathy of corporation. I have travled the globe for fourth years and stayed at thousands of hotels. It takes a great deal of effort to be the WORST hotel chain in the entire world(including third world countries. The room I checked in was simply cleaned with the same lame apathy that seems to permeate corporate. At least one thing is consistent. They don't care about anything but providing the minimum and charge the maximum for the utmost in inept service. I wish I could be more Postive but they suck from the CEO to the bowl scrubber that hates to clean. I have also liquidated ALL my stocks due to the omnipresent ineptitudet of this clown show of a company. Thanks but I will sleep in my lexus SUV at the rest stop no bed bugs there. Godspeed with your success as the WORST hotel in the world. That takes a good bit of work, congratulation, on being the epitone of ignorance.

      Delete
  26. Sandi Dahlheimposted toHoliday Inn Express



    I am a mother of a 17 year old Army guy!..I live in Hastings, Nebraska. My son is in Lincoln Nebraska which is 2 hours east of here!. We are in a blizzard warning across most of the state. My son had stayed at your hotel for drill over the weekend. I called the Lincoln Hotel and asked if I could check him back in because of the blizzard. They BLUNTLY told me NO....we have a policy on age. I said excuse me but there is a blizzard and the interstate is CLOSED. Sorry Ma'am that is our policy....I was BEYOND speechless. My son is old enough to fight for your freedom and is denied a room?...We got in our car to make the journey to get him only to find we couldnt make it.....My daughter found him a hotel that was more the generous to give him a room....I think under the circumstance, there would have been no harm in you renting him a room. A service man, who had just checked out!..I will be putting the word out on how your help treated me and the armed service.....

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  27. Andalusia AL only pays their housekeepers 3.75 per room to clean-or so the front desk attendant told me so-last time I looked, this was AMERICA, not some 3d world country-(BTW the hotel is managed by Indians (not native americans either)--this should be illegal and looked into by the US Dept of Labor!

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  28. To Whom It May Concern,
    My husband & I are senior citizens who travel extensively. We recently attempted to make reservations at the Holiday Inn Express in Bradenton, Florida. The website HotelsOne.com immediately came up. We attempted to book Saturday, March 9.Intinerary Number: 110102797
    We were to visit family, so we needed two rooms, one for us and one for our daughter, son-in-law and two children.When we printed out the confirmation, it had been changed to Sunday, March 10. Since that is not the date we entered, we IMMEDIATELY canceled the reservation. We received an email within minutes confirming the cancelation. Cancelation Numbers: 111862620791-57852409,111862620791-57852410 We then called the hotel directly asking for reservations for the date we requested, Saturday, March 9. We were told that there were no rooms available on that date.On Wednesday, March 13, we received the following email:
    Hello Nancy Miller,

    Greetings from customer support.

    This is regarding your cancellation attempt under itinerary number 111862620791.

    Your reservation at Holiday Inn Express and Suites West - Bradenton has been
    cancelled. However we regret to inform you that we are unable to process any
    refund because this reservation was booked at a extremely low, negotiated rate.
    Part of the terms of that agreement that was made at the time of booking is that
    we are unable to cancel, change or refund this booking.

    CANCELLATION POLICY:

    The room type and rate selected are non-refundable. Should you change or cancel
    this reservation for any reason, your payment will not be refunded.

    We sincerely apologize for any inconvenience.

    Thank you for using our services.

    Elijah T.
    Please include Itinerary # 110102797 when replying.
    Needless to say, we are devastated that Holiday Inn would attempt to SCAM us in such a way. We have stayed at your hotels many times. Many of our fellow senior travelers whom we keep in contact with on social networks have also stayed in your hotels. I have not mentioned this to all of them. I want to give you the opportunity to correct this mistake.
    Please respond correcting this obvious error.
    Thank You,
    Nancy L. Miller
    EMAIL: teachnlmiller@netscape.net



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  29. Your company is a pathetic excuse for a chain. All these complaints and nothing done about it?

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    Replies
    1. I am on the same page with you about this. Im sickened.

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  30. I went to the HIE in charleston, sc on march 16..st pattys wkend. The toilet in the room was not working. it took the staff forever to fix it. when we arrive back there was no parking. It seemed as though they were overbooked. we woke up in the middle of the night in the room with extremely hot. I I am highly disappointed. I could have gotten better service at a super 8. I will never ever go there again to any Holiday Inn.

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  31. Holiday Inn Express in Clear Water. Address 2580 Gulf to Bay Blvd.

    I went down there on business on January 28th and was not due to check out until the morning of the 1st of February. I stayed the one night, the 28th of January and when I woke the next morning and was getting ready, there was a silver fish on the wall. I killed it and hoped that was it. That night I came back and was on the edge of the bed talking on my phone and out came a huge cock roach. It ran behind the TV and I called the front desk immediately, she (manager) told me she would call me right back. 15-20 minutes later she called and told me to calm down and that they use Orkin. Really, I don’t care what they use it obviously wasn’t working and frankly as a customer I don’t need to know that. She then proceeded to tell me that they were going to move me to a different room. All the while I was watching the roach so I knew where it was. I packed my stuff and went out in the hallway. She sent two guys up and they proceeded to take me three doors down from where I was staying. I refused stating that the roach was three doors down, and if there is one there was more. The one guy ran down and the moved me from 3rd floor to 4th floor. I called my boss who told me to check out. I was able to get in at a Marriott. I went down and told them I was checking out. The guy that was behind the desk, Aaron, said that he was going to charge me for one night, I told him no way, and I wasn’t leaving until I had a receipt showing no charges, I also made him write on the slip that I would not have any other charges, see attached. The manager came out and it took them about 20 minutes to get my receipt. The manager went in the back room and would not come back out. No apologizes from either the manager or Aaron. When I received my bank statement they charged me for two nights. When I have called they say that they have issued a credit and when I tell them it is not on my card statement they say they will research and call me back but never do. I called today and spoke with the manager, she is from India, can’t understand her name she hung up on my twice. There is a sign in every Holiday Inn which states: “making your stay a complete success is our goal. Just let our Manager/ Front Desk staff know if any part of your stay isn’t satisfactory. We promise to make it right or you won’t pay for that part of your stay.” They not only have not given me my credit they promised but then charged me for two nights!

    I just want them to credit me for their crappy hotel. I understand and get that there are bugs but I don’t need them in my hotel room. I have been to Florida many times and never had a problem like this. They told me I would not be charged and they need to live up to what they said they would do. I also think that there needs to be an inspection of this place, they are very clever and have dark carpet and dark base board so if I wouldn’t have been looking at the floor when I did I would have missed the roach. Like I said earlier, if there is one there are more and I feel for their other customers. After this experience I will never stay at a Holiday Inn or Express again. I think other people should know about this place and how they treat their customers.

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  32. I stayed one night at HIE Kansas City Spirt Complex. All was well until two days later I had a $250 charge on my acct. I called and the front desk person stated the Mgr smelled smoke in my room. This Accusation is false. My room was two doors from the front desk and I am fully aware of the smoking policy. I am also appauled that after 3 days of reaching out to them I am unsuccessful in receiving a response. I will share with everyone I know to never stay at a Holiday Inn if this is how they arw going to treat their customers. I believe this is a scam as I have found over 173 other complaints.

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  33. I had booked through Expedia (never again, paid my hotel room with them for a HIE in Miami Oklahoma... stay was pretty pleasant but when I finally made it home I had seen a near 200 dollar charge to my debit card. Not only did I pay Expedia my fee, but apparently HIE decided to double charge me. When I finally after 6 phone calls to HIE to ask for a refund to be placed back on my card... they decided to charge me 84 dollars more instead of refunding. I called as soon as I noticed this and all I heard was " this is why we hate using expedia, and it looks like they booked you another room for the night" NO ONE CAN GET THEIR BUTT IN GEAR THERE AND FIX THIS ISSUE. I am furious! they debited my card without my concent and I am more than angry with the situation. THEY better stop stealing my money and give me whats rightfully mine. Im glad I have a friend who is an attorney ( although never thought I would ever need him for legal advice).... he will have a field day when I tell him about this one!

    ATTENTION CORPORATE OFFICE.... You need to get that place looked over and I demand my refund. no more nice playing, I have been burned to a crisp with lies and not to mention them stealing money from me that I dont even have in my account. If my vehicle payment bounces over this mess... this will result in a huge legal mess.Not everyone has a load of money in the bank to just give away. Every little red cent I earn is used up on bills and my kids. STOP THE THEFT! C.L.G

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  34. Travel every week for 17 years, very inconsistent one HIE to the next. I would have to say this is a corporate management over sight problem. Stay away from the Hillside IL location off 290 at Mannheim, lights off in the parking lot, very unsafe!!

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  35. As an Employee of the Holiday Inn Express and Suites in Rockingham NC I would like to say that the GM that we have needs to be replaced and looked into because he is an alcoholic and he has a really bad attitude problem! I am tired of being mistreated by this man and him thinking he can talk to me how ever he wants to and I will no longer put up with it! He has made me work under doctors notes and because he doesnt have me any reliable coverage for the audit shift! I love my job dont get me wrong but when it comes to being sick and having to go to the emergency room they all blow up bc no one will work for me when i have worked for many of the other emplyees here at this hotel I have pulled a double one morning because my first shift relief decided she would come into work drunk and pass out at the time clock and that was okay with my managers but when i have a doctors note everything is a prblem and i am tired of it. Something needs to be done asap.

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  36. I would like to compliment the Mackinaw City HIE, They have some of the best Staff that I have ever dealt with. I have worked for several professional hockey teams and traveled all across north America. They are the best!

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  37. Holiday Inn is one of the most Americal companys that I can think of. Why do they have a call center in Asia (Philipiens)? They never know what you are talking about and always screw up your reservations.

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  38. I stayed at the Batesville MS location and checked out of the hotel an hour before check out. After realizing I left my wedding ring on the bathroom sink, I returned to find it gone! The manager explained that the employees did not have a record of theft and that no one had seen the ring! But it was there when I left and gone when I returned so apparently the 2 employees assigned to the room had to have seen it! It's just sad to have to experience something like this at a place you chose every time you are away from home!

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  39. I made reservations with the Holiday Inn Express in Clearfield Virginia online for a Volleyball Tournament at Penn State. We were unable to attend due to injuries to our team that made it so there were not enough players. We called the hotel to cancel our reservations that we paid in full in advance and they told us that we could not have our money back due to the rate we got online. I find this absolutely unreal that in the 10 years we have been traveling for volleyball that this is the first time this has happened. I am giving the person who reads this from corporate 72 hours to make this right and refund my money or I will contact AAU and USAV volleyball letting them to know how your chain conducts buisness. Now this may sound like a small thing to you but if this word gets out to the volleyball community the $343.00 I paid and would like back is pennies compared to the outcome. Example last year at Nationals there were over 1700 teams and 25,000 volleyball players ( not counting family and friends )that attended the 4 day tournament.Do you think this might affect your buisness. This is just one tournament of hundreds nation wide that will learn of your unfair pratices. My email is volleydad17@gmail.com hope to hear from you or I hit send to let people know about this.

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  40. We recently stayed at a number of the Inns - Frackville PA was very clean and the employees were friendly, helpful and polite. Pikeville KY was dated but the employees were very nice (this could be updated). Newberry SC was very comfortable and clean. Weston WV was very clean, room very well furnished. Breakfast was excellent at each Inn. Front desk employees were very polite and asked if we need anything to let them know. We spent one night at a different chain and at half the price and a tenth of service.

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  41. My wife,Rhonda Loftin,and two of her family members recently stayed at HIE on Lovington Hwy in Hobbs New Mexico.Her stay was excellent.She would like to personally thank Jaclyn Gomez, David and Gloria.We will always try to stay at a HIE whenever we travel.Thank you for your good service..

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  42. I would like to make the corporate headquarters aware of the customer service I received from Mike Rose at the Holiday Inn Express in Columbus Ohio on Olentangy River Rd. Mike Rose represents your company as what he presented as the top manager of this branch. He was absolutely one the worst, most unprofessional and disrespectful representatives I've ever come across. If he was representing my company I would be very concerned about the message that he would be sending to my customers. Since customers equate to your profitability as a company, you can be assured that you will no longer be profiting from my numerous business trips. Mike Rose would not refund a room I had reserved and made an attempt at canceling with 24 hour notice. He stated their policy was to charge full price if the reservations were not cancelled within 96 hours. This policy was never articulated to me at the time of my booking the room. I cannot imagine a more anti- customer service policy. Fortunately a lady named Jordan at headquarters, who was very respectful and courteous refunded our room. I sincerely hope someone at corporate reviews whether or not Mike Rose is fit to represent this company.

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  43. On 7/6/13 one our countries young men that is currently serving in the USCG stopped in at the Holiday Inn Express in Bristol VA to rent a room for the night. He presented his military ID and was refused a room due to his age (19). He had his mother call the front desk, and she offered to fax them her ID and except full responsibility for the room. They still refused to rent him a room. This is just bad business. I plan to let everyone that I come in contact with just what kind of business your company runs. If it were not for this young man and hundreds of thousands just like him you would not enjoy the freedoms that you enjoy each day! Way to show them how much your company appreciates them!

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  44. We made this reservation in June (#66588901) on the phone with a customer service agent, not reservations. We asked for a room for five people and a hotel that allows pets, the person making the reservation said she would put in the notes that we wanted an upgrade to a larger room but she could not guarantee we would get it.
    We arrived at the hotel at 6:30 PM on Sunday June 30th to find the reservation was for 2 people, and no notes in the reservation about an upgrade. The man checking us in was going to give us the upgrade until we found out this hotel does not allow pets.
    I called reservations at about 6:45 PM and I was on the phone for the next 2 ½ hours. I called and lost the call. I called back waited 10 minutes, talked to someone for five minutes, she transferred me to someone else and waited for 30 minutes for someone to pick. When they did pick up she had no idea what I was waiting for and transferred me again. I stayed on hold for 70 minutes just to see if anyone would pick up. While that was going on I called back on my wife’s phone, waited 10 minutes, talked to someone for five minutes then was transferred again and I hung up after 45 minutes.
    In each call I explained what we had asked for in our reservation and what was actually booked. I explained since IHG made the mistake in making the reservation I wanted them to fix it.
    For three hours my wife, three children and two dogs sat in the hotel parking lot in San Diego after driving for two days (22 hours) trying to find another hotel. At 9:22 PM we found another hotel and had to pay out of pocket.
    What I learned from this?
    1. When making a reservation with IHG take done name of person, date I called and call the hotel to ensure all information is correct. The people running the reservations, rewards point program and customer service agent line are incompetent. Clearly they are happy to help you solve any problem when spending money but when using points they could care less.
    2. Choice hotels reservations treat their customers the same using points or paying out of pocket.
    3. Never uses IHG again! Something similar to this happened last December in Hawaii and no one really cared then. I will take my $20,000 a year hotel budget and go with Choice, Hilton or Marriot. The sad thing is the IHG hotels are great! Clean, great customer service and I always get what I came to expect from the room. The customer service on the phone is unacceptable and because of that I’m done with your organization.

    We did stay at a HI express in Santa Nella CA on the way down and back, great customer service, they even remembered what room my wife and I had two years ago while traveling with the Navy.

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  45. Holiday Inn Express
    1113 Dixie Dr.
    Asheboro, NC 27203

    What a wonderful group of employees that work at this Holiday Inn Express. We were traveling to Myrtle Beach the end of June and our vehicle broke down at 4am on a Sunday. After waiting 3 hours for a tow and walking a mile to breakfast we noticed the HIE across from where we were eating and it had an outside pool. We went in, explained our trouble about the breakdown and all our stuff being in the vehicle still without a way to get it. The manager there, Sheila Herd, went out of her way to take us to the Ford dealership where our car was and offered other trips if we needed them. Then she quickly set us up in a room (the hotel was full the night before) and offered us breakfast. We stayed there the day enjoying the pool and the hospitality until we could get a rental car and head down to our destination the next morning. Thank you to them and please be sure they get recognized for being such kind hearted employees. It is good to see this still exists in the world.

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  46. Every time I stay with Holiday inn express or Holiday inn and I or my company pays full price they put me in Handicap room . And I am not handicap .if we have to pay full price even when I am a rewards customer I have over 13 k points and when I had over 30 k points I have been a customer of yours for over 20 years . And charge for parking my Truck just because they don't have a big enough parking space for my Truck

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  47. I worked at the Cloverdale, IN hotel for a very short period of time as a housekeeper. Most of the girls half-arsed the bathrooms and barely ever vacuumed the floors. The supervisor is extremely rude, and takes tips from the housekeepers. I am severely disappointed by the chain's service and the way it treats it's employees.

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    Replies
    1. The tip stealing is also going on at the Holiday Inn Express and Suites in Missoula Montana ( the one on Expressway) also.

      Delete
  48. I live in Alabama. My Husband and I went to Miami in 2011 for the first time for the Homestead Sprint Cup Championship Race and then again in 2012. We stayed at the Hialeah Holiday Inn Express both times. I have a lot of allergies problems and that whole month I had been to the doctor every week. The day we left out I went back to the doctor and got a breathing treatment and two shots and then left and when we got to Birmingham I went to the allergy doctor and she gave me another shot. I took my nebulizer (the machine that I use to take my breathing treatment at home.) I guess with all the shots and medicine I didn't have to use my nebulizer while we were there. A week later I needed a breathing treatment and I couldn't find my nebulizer no where. I called down to the Holiday Inn Express and asked them if someone had found it but of course they said no. I didn't want to say that someone in housekeeping had gotten but I took it in the room and it was not in my things when I unloaded my car. Then in 2012 we stayed at the same place and I was coming out of the bathroom and stepped on a tact or a nail it was coming up out of the carpet. He went down and told the front desk and all they said was that they would give him back 10,000 points. Really they didn't offer another room or nothing. We were there for the race and it was nearly impossible to walk around the event. My husband went and bought me a different pair of shoes and inserts trying to help my foot. The next day he went and bought me a pair of flip flops trying to find something I could walk in. It was my right foot and it was so hard trying to walk and keep the pressure off and the pain was so bad that I was putting more pressure on the left foot. By the time we got back to Alabama there was a place on my right foot about the size of a quarter that was peeling like it was a blister. It has been eight months and now my foot has a hard place on it and trying to keep the pressure off the right I was putting more pressure on the left and now it is getting a hard place on it so both my feet hurt. My daughter wants me to get a lawyer. We have an appointment with a foot doctor tomorrow. So I will wait and see.

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  49. I stayed in Circleville OH Holiday Inn Express they have a policy they put on your bed if you have any personal items they will not make your bed. Bad policy bad service they need to let you know about this policy before you check into your room.

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  50. Are you aware that a scam is operating out the hotels (Flagstaff, AZ) was my experience? It is a travel scam called Island Trader which targets the elderly in particular. Please stop renting your conference space to groups like this. It is terrible for the reputation of the hotel and a crime what they are portraying to gullible elderly people. Thank you.

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  51. This concerns the Holiday Inn Express in Pampa, Tx. I sent a written release and self address envelope to them (manager and owner) and they still refuse to send my check. I quit for several reasons. One when I was hired he stated employees were not to eat off
    of breakfast bar. That's fine. But the house keeping staff came over nearly every morning and would get things off of breakfast bar. I was suppost to be in charge of cost and waste of what he served. But you can't keep cost down if this is allowed. I mentioned it but they said they always get things off of bar. I had already informed the manager that I had applied for another job. but know I can't get them to send my check. I work the hours they are there and can't get out there to pick it up. I even asked if I could have someone they said no. That's when I sent a stamped self address envelope and a letter stating to send it to me. They refuse to pay guess I will have to report to labor board.

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  52. ................. AND MY CREDIT CARD WAS CHARGED WITHOUT MY PERMISSION AND EVEN WITHOUT CONTACTING ME BEFORE CHARGING ME FOR THE SUPPOSED STOLEN ITEMS. AND I BET YOU THEIR HEAD OFFICE COULD'NT GIVE A DAMN.
    LEGAL ACTION WILL BE PURSUED......,.
    R Pollabauer

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  53. I stayed at the HIE in south Boston , VA Labor Day weekend ...checked in on S aturday and left the room Sunday around 1 pm and when we returned the dirty linen was still on the bathroom floor, beds were not made and trash cans were full. Called the front desk for clean towels....she was the only staff working...we had to go pick up our towels from the front desk and make our beds. I took pictures and wish I could share them. Needless to say next year when my family returns to South Boston , VALUE for our family reunion HIE will not get our business. I have over 65 first cousins with childen and grand children, aunts, uncles, friends and their family all due to bad customer service.

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  54. I would like to commend Donnette, Jessica, and Haley, from the Holiday Inn Express Greensboro Airport. They were excellent in helping me to handle and organize a very large reservation for our out of town guests for the High Point furniture market. I made numerous calls and customer service was superb every single time. Thank you for going above and beyond!

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  55. Ladies and gentlemen: On September 21-23, 2013, I stayed at the Holiday Inn Express (HIE) located in Prince Frederick, Maryland. During my hotel search I realized there was only two choices, HIE or the Marriott Springhill. I stayed due to my daughter’s wedding. I reserved a room for her to get dressed and prepared at the Marriott and decided to go to HIE to give her privacy. What a bad choice! The Marriott was a luxury and newer hotel with all the amenities and for the same price! HIE was old and smelled like humid and like it had been a smoking room in the past. But that is not why I am writing. It happens that my brother-in-law decided to go downstairs to the lobby or eating area to watch the Ravens-Texans game while our wives got dressed for the wedding. Both tv sets were off and we asked if they could turn them on so we could watch the game. We were told that the tv sets were out of service. I questioned it as I had seen the tv in the weather channel the day before. Then we were told that they had just cleaned the carpet and it was against their policy to allow groups into the area to watch tv. I asked the hotel attendant, a young African American female, if she considered two 55 year old men a group and if we looked like we were going to trash the place. We had no beverages or food with us. She said that she would not turn the tv on for us. We ended up watching the first half of the game at the Marriott where they had a nice cozy area and a bigger tv set. Lessons learned: If in Prince Frederick, Maryland, DO NOT STAY at the Holiday Inn Express! They are not worth it! Stay at the Marriott!

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  56. Attention Corporate Office,
    Last week I used online booking to book a room with our church credit card. I received a conformation number via email, so I thought we were ready for our singer that was coming in from out of state. Being the person that I am, on Friday, Oct. 11, 2013, I called just to confirm and let the Holiday Inn Express at the intersection of SR 36/37 and Interstate 71 (between Sundbury, Ohio and Delaware, Ohio) that the room that was booked in my husband's name on Victory Freewill Baptist's card would be used by Juanita Phillips (the singer). The lady at the desk at 4PM that day told me my husband had to come down and actually run the credit card for Juanita Phillips to use the room on Sat., Oct. 12, 2013. So, on Saturday morning we stopped by and he let the person at the desk run the church card. When our singer arrived and tried to check into the room she was told there wasn't a room for her...that there wasn't a reservation in the name of James Thompson, Victory Freewill Baptist Church or in her name. Needless to say we were very embarrassed and I had to miss the first 10 minutes, or so, of our special church service talking with the young man working the desk on Saturday night, Oct. 12th! He couldn't find the reservation using the conformation number the hotel sent to my email! (My husband had called 20 minutes prior to 7 PM on Saturday trying to fix this problem. They hotel was supposed to get right back with him, but he couldn't wait outside for their call. Being the pastor he had to lead the service.) The young man never did call back....I called the hotel! Needless to say we are very unhappy with the level of care we were given at your hotel. When we got the bill, our church wasn't given a discount as in other times we have used your hotel. If I make the reservations the next time, it won't be with your hotel.
    Beverly Thompson

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  57. I have stayed at this establishment about 5 times with my family members within the last year. Some reservations are under my name as others my families.I have stayed for both business and pleasure and was very happy until the front clerk VINDA was extremely rude! First my aunt had an emergency at bush gardens and called the hotel and told VINDA that it was an emergency and to please connect her to our room because I was in the room. VINDA rudely said she was with a client and my aunt would have to wait!!! 10 min later my aunt hung up because of this ignorant person. I then asked VINDA for 2 towels and she deliberatley gave me bath mat towels!I told her that I would appreciate regular towels and she said "that's all we have" And when I went up to desk she was very inapropriatley dressed in a too small, see through top which was very unprofessional as well! I took a survey I received in e-mail about a week later and about 2 months later my aunt went to the hotel for pleasure and asked if she could put her reservation under my name for points which they always have and VINDA said "WE DONT WANT THAT KIND OF PEOPLE HERE" and that I was NOT WELCOME BACK! This rude and lowclass ignorant employee should be fired for discriminating against me for first being so rude to me and my aunt(because of our race)and not to people her race (we were there for 2 days and seen how she treated white people verses negros)and second for banning me from this hotel because I took a survey!!!?? This is totally un-called for and my family and I will NEVER return to this or any holiday inn ever again!Also when my aunt was there last there was a change in management? they fired the only person that kept us going time after time....very sad.... tampa north telecom park

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  58. I had call 3 days prior to reservation to cancel in Crockett Texas. I was told my card had been charged prior to arrival. I went to hotel I had other family members staying so we split payment. Hotel attendant would not take split payment per Manager. We did not stay the hotel charged my card $320 dollars. Do not stay at Holiday Inn Express they will overcharge you.

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  59. I stayed at the Brooklyn location for about 12 hours. My company paid for my room before I got there. As I was leaving I was given a bill for $650....there was $399.55 charged to MY credit card. I was told a manager would fix it and it would be taken off my card in 3 days. Well it has been 10 days and I am still waiting for it to be taken off my credit card. I called the hotel asking for a manager on the 5th, 6th,8th,12th, finally heard back after calling again on the 13th. He said he would look into it and call me back that day...of course he never did. I called the corporate office and they said the manager of the hotel has to fix it........great! How annoying for a 12 hour stay!

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  60. I work at HIE in Dunn, NC and last pay period there were no taxes taken out of our payroll checks. Not state or federal. The gross amount on our paychecks was what we received. This was brought to the attention of the managers and they said it was a corporate mistake. They plan to DOUBLE the amount of taxes withheld from our next paychecks 12/13. How can they do that when the amount of hours worked by each employee varies greatly week to week? This is not the only time our payroll has been wrong. Several employees do not get paid for all hours worked and we've had our payroll checks bounce. Someone needs to pay attention and fix these issues.

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  61. I stayed in one of your hotels located in queens nyc and got robbed by a valet service under the name MOBILE VALET INC. The valet person stole 80 bucks out my purse which was left in my car. I went online to find more information on the valet company. I found out that the company has alot more complaints. Like more theft and sleeping on the job and missing car keys. The valet also has a contract with the Barclay center in Brooklyn NYC. MOBILE VALET CANT BE TRUSTED DONT USE THIS COMPANY FOR NOTHING.

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  62. garden city ks holiday inn express......
    We chose this hotel because of the holiday inn express reputation, but we were very let down.We were in town to meet our 2 week old grand daughter. We chose you hotel for its location and amenities, since we were meeting in garden city and had planned to spend most of our time there at your hotel. After a 6 hour drive my wife, kids and i looked forward to the hot tub and pool. Upon arrival on thurday we checked in and were given a map to our room ,we were told to park behind the hotel and use that entrance. the parking in the back was so tight due to a construction fence that we had a very hard time parking there (even in a smaller import suv). Then we went to our room, it was clean and neat no complaints , until i went to the bathroom the wall paper was peeling ,dryed urine on the sides of the toilet it was nasty, I informed the cleaning people but there was a language barrier it took 2 days for them to clean it. So we headed to the pool it was so cold that my kids could only swin for ten minutes before the were shivering and had blue lips,so we headed to the hot tub turned the switch on THEN NOTHING....
    SO i went to the desk (soaking wet) to inform them of the issues they said they would get maintence on it. So friday morning we got into our swim suits and went down stairs the pool was warming up but the hot tub only worked for ten minutes at a time. Everytime time i had to get out and go to the front desk ... because the phone in the pool room didnt work... and they would come in and reset the breaker... it would work for ten more minutes and repeat my trip back to the desk.. so we got tired of this and went to the room to watch tv , we turn on the tv and the modulation was so bad on alot of the channels it wasnt worth watching, so went went to walmart and bought board games so we had somthing to keep us busy.... so saturday morning i went back to the front desk and ask if someone was gonna come and fix the hot and the once again said the would have somebody fix it.. So we got our swim suits on and headed for the pool it was GREAT finally we had lots of fun ,BUT when i headed back to the hot tub same problems, so back to the front desk i go. Shocker they sent some one to reset the breaker.... they never had maintenece or a professional come out and fix it ( even after 17 requests to have it fixed by me alone ) they told me that they just reset it for another guest 20 min before i asked so i know i am not the only one....
    i cannot accept that a hotel with the holiday inn branding would perform in this manner , We could have stayed in a lesser hotel and spent a lot less money for this kind of service
    thanks for your time and hope this gets fixed
    m

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  63. My husband and I were guest along with visiting family members at the Seaside, CA Holiday Inn Express. What an absolute nightmare!! We had reserved rooms next to each other and upon our arrival, we checked in and went to our rooms. First we opened the door to the visiting family's room and the odor was of cleaning product and musky old air. When my husband and I went to our room and opened the door, the beds were unmade, food and garbage all over the room, the bathroom was filthy. We went to the front desk, they apologized and changed our rooms. When we went to the family's room, it again was very musky and then we went to our room the key did not work. We then went back down to the lobby of which we were assigned new keys that did not work either. We went down for the third time and finally this was the charm. They worked. After resting for about an hour, we decided to take in a few sights and dinner. Upon our return, we made sure our family got in to their rooms and then went to ours. Yet again we could not get in. We tried about 4 times to get the key to work. To our surprise and fear, a man opened the door. Yes this person was in our room!!! I asked him what he was doing in our room and he replied that it was his room and refused to give us our luggage. I moved very quickly to the front desk and told the clerk what had happened and he answered to me, "Well what time did you check in?" I replied what the heck did that have to do with anything and by the way, 3pm, check in time. After a few minutes my husband arrived finally with our luggage of which I immediately check. Indeed our luggage had been gone through. Worse yet, I had meds that were also gone through that included my needles. Yep, now I had to worry about contamination! By now I am beyond angry and extremely tired since now it is about 10pm! They finally provided us another room. At this point I just wanted to go to bed. So I went to the sink to wash my face and took out a wash towel to dry my face. What a horrible experience that was too. The smell on that towel was that of someone's bottom! Yep, they put a used wash towel back to be used again. I can only imagine that this was done because there was no stain on it. So to make a very long story come to an end, I can only suggest to you to NEVER EVER, EVER stay at a Holiday Inn Express or for that matter a Holiday Inn. What a shotty establishment this is. I was extremely disappointed with this hotel to say the least. From the unprofessional staff to the disgusting conditions and then worst of all the unbelievable breach of security!! I shutter to think what could have happened. If you come upon a Holiday Inn Express or Holiday Inn as an option to stay at, for goodness sake run in the other direction and I mean run fast.

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  64. The Airport Holiday Inn Express in Dubai is also a disappointment. The water has been turned off with no notification and I am unable to shower before I have to make my flight. The bed is as hard as a rock as well. For the price they charge here I expected much better. This will be my final visit here. For the money I will continue to stay at the Millennium Airport hotel instead. I had no idea this chain had so many issues until I got on this site to make one of my own.

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  65. My recent stay at the HIE at South Boston Va resulted in the bed sheets not being changed in 12 days. My stay began in February and have continued on and off through March 2014. I went to the front desk and they were extremely helpful in resolving this issue after the 1st 7 days in February. I was told by housekeeping they would be changed every 3 days. I decided to see how long it would take on my last stay to actually change my bed sheets. I made a small ink pen mark on March 16 on the bed sheet and checked it daily. My departure date was March 27th and the sheets had never been removed/ changed. I again returned to the front desk and received a sincere apology This was the second apology. in three weeks. I understand cost savings by not washing these sheets , however cleanliness should be a priority for all HIE customers. The front desk staff person ( TT ) was extremely professional and helpful and even offered to go and change the sheets herself after the February stay. HIE needs to address or retrain housekeeping and supervisory staff !!!!

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  66. I started working for Holiday Inn Express as a housekeeper in February 2013. On October 3, 2013 I was injured on the job. The bed sheet on the bed I was making wrapped around my ankle resulting in falling into the end table. My left side rib area immediately started to bruise. I reported the incident to my supervisor (Gloria) and she reported it to her supervisor. I was sent to the clinic down the road. I was told it was a superficial wound and was sent back to work. I took the rest of the day off and return to work the following day after letting work know what happen. About a month after the incident my wrist started to bother me. I let my supervisors (Jackie-executive supervisor, Gloria-assistance supervisor) know what was happening. It got to the point that I would have sharp pains shooting through my wrist and forearm. I continued to let my supervisors know about this. I went to the emergency room December 2, 2013 for arm pain and swelling. I was told that I had Carpal Tunnel and was giving a brace for my hand/wrist. I informed work of this and showed my supervisor the papers from the hospital. The week of February 8th 2014 I had been in tears through my shifts due to now the constant pain through my hand/wrist and lower arm. My supervisor told me I really should got to the hospital....I did. The emergency room refused to take an x-ray of my wrist and basically told my I had tendonitis. I returned to work the following day and spoke with the General Manager Ashard Sadiq. I showed him the paperwork from the hospital and was told that he cannot put me on as scheduled. He asked if the hospital excused me from working or had an x-ray taken. I told him no. I then told him I have been reporting this to both the executive housekeeper as well as the assistance executive for months now also informing that this had started about a month after the documented fall back in October. I left the building not being able to work and headed to a different hospital to see if I can get an x-ray. When waiting for the doctor to come in after I finally got the x-ray, I was informed that I was NOT insured! SO on top of the stress of being told by the General Manager that he cannot put me on due to my injury, the pain I am experiencing now I am not insured! I sat there in the ER room in tears. In the end, I was told that my wrist has a bad sprain on top of a very bad case of tendonitis. I received a doctors note to cover me a few days. (through Feb. 14, 2014) I returned it to my job and ask the general manager if I can get work papers for the follow-up doctor. He (Arshad) refused me the papers saying that it wasn't caused by work. I ask for light duty when I came back explaining that I wasn't insured and I cannot afford to walk in to a regular doctor and pay out $150-200 dollars. He told me that I would need a doctors note saying it was ok to return to work knowing the information I had just told him. He (Arshad) told me "there is no light duty to this job" For the next 2 1/2 weeks he still put me on the schedule and I was required to call in daily and call out sick. Technically I am still employed with Holiday Inn but as of today 4-3-14 I have yet to be able to come up with money to walk into a doctors office to get checked and cleared for work. My insurance is finally straighten out but with not be effective till June 1, 2014 (State aid/ welfare) I am behind on my bills for 2 months and on the verge of loosing my place of residency. I have 3 children to support and still to this day the general manager hasn't bother to change his thoughts. I find this to be very unfair. This injury is a work related issue and I cannot seem to get anywhere with the general manager. It is now April and I have been dealing with this for 6 months now and don't know where else to turn. I was informed to contact you to see if you can give any assistance in helping to resolve my issue.

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  67. any of my loyal customer that saw me and enjoyed my food and service at the holiday inn in Hammond Louisiana i am no longer their, do to their manigment team. if this is going to be read by some one whom can help they need to be fired not me. i can go on and on but i think its pointless. i know my food and work is good i have the revues to back up what i am saying. some one really needs to look in to this.

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  68. Bed Bugs, HOLIDAY INN EXPRESS 1707 Owen Drive Fayetteville, North Carolina 28304. First time bitten, I was moved to another floor and room. Second incident with BED BUGS, moved again. I enquired about the staff having proper training/knowledge to deal with what seems to be huge problem at this location. Third incident bitten at this location. While reporting to management that I had been bitten again. Took this time to ask maids/staff if they had training on how to deal with growing problem with BED BUGS. Not one person had training or knowledge on the subject at all. Could simply no longer be subject this insanity. Let the company I work for know what was going on and left with only toiletries in hand. Informed the Holiday Inn Express manager on duty that I did not feel comfortable taking my clothes with me at this point. The chance of spreading them to another establishment or taking another chance bringing bed bugs home to family was huge concern for me. They have refused to replace my clothing.. They are operating with gross negligence, Proper training for staff would seem like a no brainer. First line of defense is the cleaning staff. Clueless to fact that the problem growing within the Inn, the staff more than likely spreading bed bugs to their own homes. Outraged.

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  69. I worked at Mansfield, TX Holiday Inn Express. This is just very wrong and unequal opportunity when I say, the night audit is pregnant by the general manager. The night audit only started last year, from my understanding she's a single mom, spends more time on the Internet and phone on working hours than actually working.

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  70. Everyone have to pick up the slack and now she's pregnant she sleeps on the clock. And our general manager is married maybe soon to be divorced.

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  71. I stayed at the Holiday Inn Downtown Dover DE. The first three days were ok, nothing spectacular but acceptable. I awoke on Mother's Day morning to take a shower and found no hot water and the water that was coming out was brown. I called the front desk and was told that the City of Dover was flushing the system and that was the cause of the brown water. I asked how that would affect there being no hot water and was told that it didn't matter because we could not use the water for any reason. I asked why we weren't told about it and was told that the City of Dover does not provide them notice. I explained that we would be checking out and that I paid $133 for a room where I could not even shower or brush my teeth. The said we can give you a $25 credit. At this point they have charged my card the full amount which includes the night we didn't stay as we had checked out prior to 11AM on Sunday and were booked thru 11AM Monday. I am working with the AG's office and my bank to get resolution on that. I also contacted the City of Dover and was told that there was no scheduled or emergency flushing going on that day so they were not the cause of the brown water and that when they do flush, even in an emergency, that they notify all businesses. I have brought this fact to the attention of the GM after leaving several messages and have yet to receive a return phone call. I also posted on their FB page and got a response from Corporate that they had reached out to the hotel and asked them to contact me within 48 hours and if I still had an issue after that to let them know. So I did, and this time their response was we are a franchise and our locations are independently owned and operated. So basically they are wiping their hands of the issue. Luckily, thru my counsel and contacts in the Dover area, I have found out what their liability is in all of this and intend to move forward as we have no idea what we were exposed to in that hotel. I am working closely with the health department and have turned over all photos that I took of the issue and they are very interested to find out what is going on there. What is most appalling is the lack of care and concern on both the part of the local hotel and corporate for the health and well being of the guests. Unfortunately for them they do hold much more liability than they realize and I intend to hold them accountable. Please beware when choosing a hotel and make sure you investigate the reviews first.

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  72. Someone, anyone needs to do something about the tip situation at the Missoula Montana location on Expressway. I am a housekeeper at this location, I have worked at other hotels as a housekeeper and HAVE NEVER HAD THIS happen before or heard of this kind of action. We do not get ANY of our tips left in the rooms for us or left at the front desk for us. The Head Housekeeper takes it upon herself to go into our rooms before us and take them. Keep in mind this does not involve stripping the rooms or anything that is somewhat helpful. She does this starting at 9:30 a.m. by knocking on doors. We are not allowed to knock on ANY doors. At one point in time a guest had approched me in the hall way and wanted to give me a $5 tip, as it happened the head house keeper had come along at this time and told the guest that she (the guest) needed to give it to her. The guest was dumbstruck and asked why and was told that tips were collected. The Guest told the Head Housekeeper that she wasn't going to give it to her and that she had never heard of such a thing. The Guest waited for the Head Housekeeper to leave then came back and left the $5 on my cart. She is supposedly purchasing pizza for the housekeeping department twice a month, yet I have only seen her buy pizza once in the 5 weeks I have worked for this hotel. Over Graduation weekend her fill in lead had confided in me that she collected $200 per day. So where in the world does pizza cost $400? This is not fair as I feel we work HARD for the tips the guests are leaving us as a thank you. We have an upcoming inspection in July and I would hope someone would address this issue. The GM is aware of this and says its the Head Housekeepers decision about the tips. I don't see it that way and I can tell you that the moral and wanting to do a really good job is fading in the housekeeping department because of this situation. No one wants to work there and the turnover is huge.

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  73. We were staying in Searcy Ark. at the holiday inn express, it has been nothing but awesome, after we checked out this morning, we were looking for a place to use a computer, we come back to the hotel and they said we could use it no problem.The front desk lady told us if there was anything else we needed to please let her know. I seen all of these BAD comments on this page and was compelled to send this message that we are very pleased and would reccomend this paticular site to anyone, We will be staying again tonight, Thanks to your staff for being curtious and profesional.

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  74. We stayed in a Holiday Inn Express & Suites in Downtown Detroit recently. We had several problems with the room & service. The Wet Bar Suite was supposed to have dishes in it, there were none. We had to call the front desk four times about the dishes and each time they had an excuse as to why we had not received them. The bathroom toilet ran making a loud and distracting noise for over 30 minutes after flushing. The next time we used the toilet the handle came off. We were forced to pay $20 a night for valet parking in addition to the room rate. The valet staff on several occasions brought us the wrong car even though we had given them a ticket to identify our car. When we finally complained to the supervisor, about the problems in the room he said that we broke the toilet handle. Instead of apologizing and offering to put us in another room he suggested we go to another hotel. I probably would have taken his suggestion and left the hotel but our family was in that hotel and thus the reason we got a room there. I had to ask to be put in another room. The room and service was not worth the $139 a night we paid. The room would have been $199 per night if not for a group rate. To top off all the problems approximately $80.00 came up missing on our last day in the room. The money was left in the room for a brief period. I believe that housekeeping staff stole the money from our room. Management is callous and disrespectful and the service is poor. This was the worst experience that I have ever had in a hotel. If you are thinking about staying in a Holiday Inn Express & Suites, you may want to rethink that idea.

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  75. This past week we were in Texas for our vacation, We stayed part of the trip on the Kemah Boardwalk Holiday Inn Express. I did not realize I had booked it thru an second party I thought it was connected with Holiday Inn, I received a phone call that my Uncle had passed away and we had to leave a day early and was informed that I had to contact the second party to get that last night removed from my card...I contacted them and they put me on hold forever while they contacted the hotel, and it ended up that I could not get my money back they said that I knew this when I booked it...So lesson learned.....But then, as we traveled on we were in Dallas and it was late and we called the holiday Inn on 2287 W Northwest Hwy, I was impressed by the friendly man and woman at the front desk...but was concerned when they told the people in front of me and then me to park in the back of the building and use our room card to get in that it was easy access to our room...which we had to walk to front of building for the elevator...When we got to our room my daughter and two grandkids was going to go swimming and my granddaughter pulled out the hide abed to make it before she went down to swim...when she pulled the mattress back to make the bed it was discussting....it had dust ball, hair tie and an ear ring under it. also the trash had not been emptied under the sink...so I went down to the front desk and they moved us to another room....which was better,,, I went to make the hide a bed so they could go on swimming and noticed that we had no sheets so went down to get some, they had a guy bring some up (who wasn't very frieindly) and once again I had to go down to the front desk we had no sheets for the hide a bed...so finally everything was set to go to bed.....We got up at 5 to get on the road early only to discover that someone had BROKE THE BACK PASSENGER WINDOW BEHIND THE DRIVERS SEAT on my Toyota Sequria...we went in to use phone to call the police only to be told by the guy that was on duty then that we had to us our cell phones because we couldn't tie up the hotel phone....we got the police report made went to Walmart to get stuff to cover the window (oh yeah I forgot to mention what they took, I had had bag of dvd approximately 20 to 30 in a bag for my grandkids to watch which they had a blanket on, a pair of wirless headphones, and then latter we discovered they took a bag of snacks with approximately $60.00 worth of stuff plus the cost of the bag) We finally got on the way around 9:30 to head home to Richmond, Mo...I latter called the hotel to talk to the manager just to make sure that he had been told, which he found out after the couple in front of us reported there vehicle had been broken into also...he said he had asked them if they had moved there car when he saw the broken glass which Is going to cost us appox. $180,00 to get fixed ...My brother Danny Adkins had refered us to use Holiday Inn Express because this is one he uses when he travels a lot for his job he is in the priority group with Holiday Inn....We had always used Drury Inn when we traveled, the first night of our vacation we stayed in Guthrie Okla. at the Holiday Inn Express and was very pleased...but i'm not to sure any more....I WILL BE WRITING A LETTER AND SENDING IT TO THE CORPORATE OFFICE...I am starting to believe that we were set up to be broken into, I think it was an inside job being we were told to park were we did and so was the one right before us, oh an were weren't parked next to each other we were about 8 cars down from them. they were parked closer to front of building we were parked under a light and just a car's length away from the back door...

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  76. My husband and I recently stayed at the Holiday Inn Express in Moncks Corner, SC. As usual it was a wonderful experience. It's been the only place we will stay when we come to visit family in St. Stephen. My extended family enjoys their stay there as well. The staff is always helpful, courteous, friendly and responsive to any questions we may have. If there is ONE thing I would request of Holiday Inn Express is to add gluten-free foods to their delicious breakfast menu. It's not hard to do. Suggested foods to be added are Chex breakfast cereals, and eggbeaters to name a couple. Bacon should be an everyday breakfast item as sausage could contain fillers. I heard the Moncks Corner HIE may be changing to another hotel chain. That would be the worse mistake ever. The area needs decent hotels for visitors to stay in. I've stayed at the others in the area and couldn't wait to check out of them for various reasons. I've stayed in Holiday Inn Express in Newberry, SC as well. We used our Rewards Points for the Executive Suite It was a wonderful experience. The faciility is clean and beautiful and the staff showed us they were glad to have us there. I love my experiences at HIE and hope Corporate will keep a facility in Moncks Corner or build one in St. Stephen, South Carolina.

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  77. I am an employee at the Holiday Inn in Pratt, Ks. As a house keeper. We have 3 shifts for housekeeping and never have enough towels to go around. The sheets are worn. We have been told now for over two months that tjey were buying more sheets and towels and we have uet to see them. They won't hire any one to do the laundry for 2and/or 3rd shifts. the GM and owners know of someone steeling sheets ect yet havnt done a thing about it

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  78. I stayed at the Holiday Inn Express in Crossville, TN. I would recommend to all who stay at Holiday Inn to inspect the central unit in there room before sleeping in it. Just take off the top cover and look at the coils. I was sick after staying in the room #319. Nose running, coughing, watering eyes. After the 3rd night I removed the cover and it was covered in dust and had black and green mold all over it. The manager was so rude and didn't care. I filed a complaint with the Knoxville, TN. Better Business Bureau case #8044391. They didn't do nothing either. I took pictures and everything. Showed them to the manager on duty and sent the pictures to the Better Business Bureau. I never heard anything back from Anyone. Inspect the units people !!! Especially have you have a child with allergies. If my kids had been with me, I would have really been mad. You have no idea how nasty the room you're staying in may be

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  79. I have stayed at the holiday inn express in Fairfield Ohio. I have spent $600 to $1000 in here in the last three months. I just a rsv. At 3 min to six, i had to call at 8 pm because my truck broke down on the way. With my daughter, they still are charging me 132 . Really. Guess thats what happens when i made a complaint the last time i was there.

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  80. This is about the location at 17271 South Dupont Highway
    Harrington, DE 19952. I tried to call my husband at this location but they refused to connect me.

    The night before I had called and they said they had to have the last name of the person the reservation was under. Since my husband works for a company that sends him all over the US and the reservation can be under some other name in the company I did not know it. They went ahead and connected me at that time but told me I would need it in the future.

    The next night I called I had the last name but the person at the front desk became very arrogant with me and refused to connect me because I didn't know the first and last name. I knew the name of my husband but that wasn't good enough. In fact she was using a tone of voice and being hateful as if I was some common prostitute and she was refusing to let me talk to anyone in the hotel.

    Why do I know about this attitude because the night before my husband had told me there has been a problem with illegal activities at hotels. That may be but it shouldn't keep legitimate callers for being able to get connected.

    Since I had obtained the last name of the person making the reservation as I had been told the night before I should have been able to get through. I also should not have been treated in such a disrespectful fashion. Believe me I will let other people know about how rude the employees are at this hotel chain.

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  81. This is for 9 Northeastern Blvd. in Nashua New Hampshire. We were up all night because the entire floor were kids staying over for soccer tournament. they were running up and down the hall, screaming, slamming doors and knocking at our door at 9:30 pm. we called the desk and nothing was done. The noise continued. we called THREE more times and no one answered. Is this how you treat your guests?? Both Sat and Sun our room wasn't cleaned until after 4PM we have dinner reservations for 5:15 Sun and had to cancel cause we couldn't get ready in time. They saying is never say never!!!.......WE WILL NEVER STAY AT ANOTHER HOLIDAY INN !!!

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  82. Attention Corp.Office I would like to bring to your attention how it is working at your holiday inn express in Bradley Illinois I was working as a housekeeper and found a hundred dollar bill in a checkout room I was cleaning I was told by my boss Sarah Kesteloot that I had to turn it in and if no one claims it after a week then it would be mine she said she was turning it in to our boss end she did not turn it in she kept it for herself not only does she steal tips from me she also steals from the other housekeepers and she is not the only one stealing tips there is four of these woman stealing tips you have Sarah sandy Anita and jess all stealing and getting away with it I wanted to bring this to you and maybe you could do something about it it is not right and under to the ladies cleaning the rooms I no longer work there I could not stand working with thirds

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  83. I am not an employee< but a guest at your Dandridge Tennessee Holiday Inn Express, located right off Hwy 40. Every year we travel south to Florida and stop here, It is our first stop. In the past we have always had a good experience but not to much this past trip on November 11, 2014. At 6pm the noise began above our room ( 219 ) and didn't stop until after 11pm that night. Or the sleep aid that we took finally kicked in, I have never in all my years of traveling called the front desk to complain about anything. This night I called 4 times, AND NOTHING was done. Sure they offered to move us, but we had had our dinner and settled in for the night we had driven for 10 hours. The person in charge never once offered to move the noise maker. After the 4th call I told her I would talk to the manager in the morning. Ha! Fat lot of good that did. The person at the front desk had NO name tag on. COULD HAVE CARED LESS IF I had had a problem. Stood like a stone while I explained to her what she had already known. I asked for compensation she offered me points and that was it. Not a refund not a free nights stay etc. Then to top everything off we went to breakfast at 6:35am and the room was already filled with extended stay construction workers. Needless to say, there was pretty slim pick-ins for breakfast. Again the woman who was working in the dining room was well aware that trays were empty but yet did nothing. Talked with some young man that was working behind the front desk that had been in and out of the dining area. What a disappointment Holiday Inn Express turned out to be for us. Is this how you treat your return customers. Never again will I recommend your Holiday Inn Express to anyone!!!

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  84. My stay at the holiday inn express in New Orleans east was horrible the general manager Karayan Willis is a rude and insensitive person has was mad today when me and my family checked in because for one the room we had IHG let us use our points she she started talking to me and my wife in a condescending tone telling us that we not suppose to even have the room the after that she then went on to tell us about the incidentals charge that we never pay very time we have stayed thee and every time we come to new Orleans east we stay at that hotel so we went to view the room and it smelt like a night club full of smoke and we came down here for my sons birthday who has cancer and both my minor children has asthma and allergies so we called her from the room and told her numerous things was wrong with the room and she should come take a look she refused and when we got back to the counter she proceed to tell us the dollar store was down the street and we could go buy some thing to mask the odor so we went to the dollar store and purchase ten dollars worth of fragrance products and when we got back she then told us we could not us none of those things i just brought she then said that we could not stay at her hotel and we had just drove two hours we had food and my sick children was cold and wanted to eat she look at us and laughed and said that is not my problem and i have been here at this location for five years and i'm not going nowhere but you are so get out and she did this in front of my sick children my son with cancer and my other son who are both minor children then on top of that she wanted to engage in a negative debate with my wife and she kept on approaching her then after that she looked at another employee named Jade and laughed in front of my son with cancer and jade put her head down i do not recommend this hotel to anyone she is not family or child friendly

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  85. My wife and I stayed in the Holiday Inn Express Amarillo Airport the night of December 21. This was the worse night we have had in a hotel in many years. There was a dog that sounded like it was in the room next to ours. It barked off and on all night long. The barking at 10 and 11 we could stand, but the barking at 2 to 4 made sleeping impossible. When we told the desk clerk about the problem, she just shrugged her shoulders, like what am I suppose to do. We asked if the hotel had rooms specifically set aside for people with dogs and they told us no, that they just charged a $25 fee to vacuum the room (we thought all rooms were vacuumed between customers). We asked what about people that had allergies to pet hair, once again the shrug of the shoulders. By 5 am the barking was so unbearable that we chose to leave.
    We paid for a room that we couldn't sleep in, did not get the breakfast that was included in the price and were very disappointed. This was the first time we stayed at a Holiday Inn Express, we cannot even begin to tell you how disappointed we are. I guess it is back to Hampton Inn for us.
    I would appreciate a response. Our confirmation number is 69009892. My contact information should be available there.

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  86. I have been trying to edit my comment for over an hour, but it will not let me post what you need to hear because I am over the 4,096 characters. Just another strike against your hotel when you don't want to hear the entire story! So, I am going to post half of it in the next comment section and you will see a Part 2 right below it. Ridiculous! You, in the meantime can pull up confirmation # 60230870.

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  87. We stayed at the Findlay, OH, checking in on 12-27-14 and departing on 12-29-14. We live in TN, and before we left town, I had forgotten to call our bank to notify them that we would be traveling out of state. I told my partner that we needed to withdraw the amount of the hotel stay in cash from the ATM just in case we weren't able to reach our bank. That way, we'd at least have the money for the hotel at check in. When I arrived, I explained why I wanted to pay in cash. Neil, the front desk clerk, said that we could pay for our stay in cash at check out, but that they would still put a hold on the debit card until check out. I explained to him that there would be a problem with that because we had withdrawn the money for the hotel stay, and I didn't think there would be enough money left in the account to put a hold on the card. He went ahead and checked us in, and told me to get settled in and check back with him in a little while. He said that he had to contact his manager to see how this could be worked out. We got everything unloaded and got settled into the room. I brought the luggage cart back to the lobby and stopped at the front desk. Neil said that he figured out a way to post the cash without charging my card. I paid him the cash and he gave me a receipt. I didn't think any more about it until Sunday afternoon, when we went to the ATM to check our balance and found out that we were in the hole! Not only had they pre-authorized the $258.17, but had ALSO pre-authorized an amount of $129.65,the amount of a THIRD night, and we were only reserved for TWO nights, total of $387.82 was not taken from our checking account and we were now in the NEGATIVE.

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  88. I showed the General Manager our account on the computer in the lobby. His name is Rob Shoemaker. We then went over to the desk and he explained about the pre-authorization that they do, even if you want to pay cash at checkout I explained to Mr. Shoemaker what Neil had told me, and that there was never any mention of this,that he took the cash and said everything was fine. Mr. Shoemaker said that he could give us the cash back, if that would be helpful. We told him that it would help, because since our checking account was now in the negative, we had no money! I then asked him about the $129.65 charge and asked WHY this was put on our account. HE SAID HE DIDN'T HAVE AN ANSWER TO THAT!He is the general manager!The following morning (Monday),we called our bank and they said that they would need him to put on letterhead the amount that he wanted to have released from our account. Mr. Shoemaker did follow through with that, and told me that because of the confusion, he was having the bank release the $258.17, and the only charge would be for 1 night, which would be in the amount of $129.65.I thanked him for that, because in all honesty, I believe it was the LEAST he could do. He gave us a copy from our bank that said that the $258.17 had been released and that it would be available to us. When I checked out, he asked me if I wanted to go ahead and take care of the $129.65.Had I been thinking, I would have reminded him that the $129.65 had already been authorized.SO, instead the $129.65 was authorized TWICE, and we are in the NEGATIVE again with our checking account and have NOW incurred a $32 SERVICE CHARGE!I am going to the bank in the morning as soon as I get off work to try to get this straightened out, and I can assure you that the bank and ourselves WILL be calling MR. SHOEMAKER in the morning! With all of this headache, we couldn't even enjoy the time we came up for to be with family to celebrate our family Christmas because we were worried about all of the mess this has created with our bank! Now, we are in the NEGATIVE and we have 2 very important bills to pay tomorrow!We had decided to stay with you all because we had a very positive experience in Troy, OH. This visit has totally ruined it for us. We will just pay the extra money and go back to Drury. This has been a complete NIGHTMARE and has caused a HUGE amount of STRESS since returning from our trip, thinking everything had been taken care of, when, in fact, it is only worse!I would appreciate a response.Conf60230870

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  89. Holiday Inn Express , South Boston Virginia. Manager, Dianna Tiller. I am an employee at the above hotel. Has been for over 5 years. This is my last hope for some type of rescue for this hotel.first of all it is a hotel that if you would look up reviews on Trivia or any other site 98% of the reviews would be negative. At the present time my manager Dianna is a sneaky, conniving, lier, untrustworthy, disrespectful, etc woman. She is the main reason I think out hotel isn't doing well at all. Not to mantion all of the upgrades and new carpets and new tile and paint jobs we have down in the last few years and its like we still don't have enough money to keep cleaning products (which they owe almost all of their vendors as well). I can almost bet that she has been using the hotel money for her personal use. Even an x-employee and a good friend of hers said so. She got a new deck built ,two nice new cars in a year,not to mention every king bed, flat screen, new king pillows, cleaning supply, comforter, mattress pad the hotel has, she has in her home. We have went days without cleaning supplies, which seems unprofessional since we are suppose to be clean and SMART hotel. We are infested with roaches and instead of her having a real exterminator, she sends maintenance next door to Dollar General to get Hot Shot to spray in the room and on top of that even with the horrible fumes she still checks people into the room. (With no full house. )We have bed bugs as well. Even when a guest brought two in a napkin dead to the front desk she tried to say the woman planted them there just to get a discount. Even though all of the employees have seen the bugs in a room. To be a Holiday Inn we are bootleg in everything we do. The rooms are mildewed from all the leaks and mold. When the inspector is coming to check the rooms we have to do a complete cleaning of at least 6 rooms including new sheets ,towels, everything new in the rooms. Then she tells us to hide our task sheets and if she asks tell her that the rooms are occupied. We even have to put DO NOT DISTURB signs on the doors of some vacant rooms so the inspector won't go in them. Then Dianna just shows her the rooms that we cleaned like new. She asked maitence to lie to the fire inspector one time. She had him forge a signature and date for a sheet that was suppose to be filled out by another inspector. In a meeting one day she had all of the employees write down their email address so she could send us a "how was your stay" questioner and we were to put all 10's for the score as if we were regular guest. (Which I still get in email till this day) I don't fill them out. She has us lie to the owners of the hotel Peter, Rog,Ram about things as well. Its no type of management here. Certain employees run her and our housekeeping manager by telling them what she will and will not do. Not to mention the housekeeping manager is a thief as well. She steals our new hand towels and gives them to her hairstylist as payments for making her wigs. Honestly these working conditions are unbearable. Very stressful. I can't keep lying and cheating. I have to pay for these sins. I want to quit but I probably can't get unemployment from quiting. I have started speaking my mind respectfully hoping I may get fired so I can get my unemployment but that hasn't worked yet. I can't take it. I know it has to be some kind if law against the way this hotel is being ran. Please help. Send somebody to talk to the employees one on one or something. This is a disgrace of how my manager is behaving and its like no one will try and stop her. Please help

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  90. Hello I'm writing to you on concern of an employee that works for the woodhaven Michigan holiday inn express she is 60yrs old and is a very hard worker for the breakfast area in the hotel and loved by all the customers.. But the co workers is another story my mother is that worker getting age discrimination from her bosses general manager.. And she just called off cause she wasent feeling good just for today and was told not to come in for almost the rest of the week and my mom depends on the paycheck that she gets for working the breakfast work.. First of all the general manager isn't certified to be there in the first place and she treats curtain employee's with disrespectful and discriminate against curtain individuals.. And the owner of this hotel is not doing anything about it.. And I'm sorry but something has to be done about this place it's in woodhaven Michigan!!! My mother can't take anymore of this unruly treatment so please do something about this place

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  91. Katherine CaballeroJanuary 23, 2015 at 3:49 PM

    Called in to inquire about a governement 124 day reservation (over $10,000 stay). The service rep could hardly be understood. When I asked her location, she asked me when i would need the room. I told her to answer my question. In the unlikely event she did not understand or hear my question, I repeated myself. After I finished my direct question, she hung-up on me. Holiday Inn lost a prospective $10,000 account in less than 2 minutes.

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    1. I started work for the holiday inn expressing north Lima Ohio 3weeks ago. Just quit today cause since day one I was harassed and treated like dirt. By Donna the head house keeper. And I'm not the only one she has done this too. She is terrible. And she calls herself a supervisor. I really hope you look into this before it happens to someone else. She has a nasty attitude. And believe me I was harassed. I'm going to look into this further with a attorney. What she did to me was wrong.

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    2. I truly wish you the best with your situation,it is time something is done about it. At will policy allows employers the ability to fire you for any given reason. Many so called managers and supervisors abuse it, and Holiday Inn Express among many others happen to be one of them .

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  92. perry morin @msn.com I stayed at your Mountain View ca Inn I paid 150.00 My wife stayed at same location Xmas 2014 and Paid 118.00 I would like a credit for the difference her name is Cathy she paid CASH , we go there all the time OUR KIDS live there. conf no 67458853 rate code aaa I am a Senior 68
    my wife is also a senior 65 SHE got a senior discount Please let me know and i will suppliy the address or you can crdit my VISA

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  93. TripAdvisor Review of Holiday Inn Express London - Heathrow T5

    “Poor Customer Service & Stroppy Security”

    We met visiting friends from the USA at this place for an exchange of puppetry techniques and to view each others' puppets. We had each brought a number of puppets - actually step / tap-dancing puppets called 'jig dolls.' When 'danced' on vibrating stage boards they made tap-dancing clickety clack noises. Kids love them - so do adults. They are each uniquely hand-crafted. In all we had about 40 different ones with us.

    Anyway the first upset of the evening was when we had just finished our dinner desert course in the restaurant and we were rudely and curtly TOLD to leave our table by suited Security because a coach load of French students had just arrived and required a communal supper just where were seated. However before we had started our meal we had been told that it was OK to sit where we wanted. Now we were being *told* to leave IN NO UNCERTAIN TERMS.

    We adjourned to the bar / reception area and unpacked our puppets. We danced a few. Some other guests showed an interest in our collections. Then one of our party brought out a mouth organ and we had a little quiet music. IMMEDIATELY suited Security turned up again and we were told that under NO circumstances would any form of 'entertainment' be allowed ANYWHERE IN THE HOTEL. We asked about 'dancing' the puppets - making quiet clickety clack noises - and we were told NO!" Huh - we waited until he had gone - then we carried on - but sans music.

    Our other concerns are that the whole hotel is a maze of look-alike corridors with little signage to find rooms. There were only two lifts (elevators) which were well hidden down one corridor. In the morning it took an age to get one to stop at the floor because everyone else was using them. In an emergency - with few stairwells - it would take a very long time to get out.

    The Security staff need to realise that visiting Americans are used to customer service and are not happy about being ordered from their meal table; and the Security staff - well the one we had issues with - definitely needs training in showing proper respect for paying guests. The hotel should lighten up to allow a little quiet music in the bar area; and as for banning kids dancing dolls this just shows the low levels that customer service has sunk to in this country (UK).

    Room Tip: Ask for a room near the emergency stairs - if there's a fire you'll never find the exit.

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  94. Our family checked in to HIE at Rapid City SD on May 22, 2015. This was arranged by Travelocity and prepaid with credit (debit) card. The day of arrival we were asked for our credit card, even though they acknowledged that our reservations were already paid of which we had evidence. We inquired as to why this was necessary and the desk agent said it was a guarantee that if anything is damaged or stolen this would cover it. We have always stayed at HIE hotels in various midwest cities and NEVER have had this happen. She took it upon herself to scan (process) this fraudulent charge (almost the same amount as our initial fee) and told us it would be reimbursed once we signed out and the room was checked. Thankfully we had some cash and were able to meet all our expenses, but this obvious discriminatory behavior has left us feeling betrayed. We are a struggling family who pays on time and like to take family vacations when we are able. We were judged by our persona of darker skin and Spanish accent and have reported this to the SD States Attorney so that no one else will have to be humiliated in this manner again.

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  95. I reserved rooms for two nights at the Paragould, Arkansas Holiday Inn Express plus reserved a
    >meeting room to hold a baby shower two weeks earlier for May 29th & May 30th. I talked to Sam & he said he would send me a confirmation email on the meeting room which he didn't. Upon arrival,
    >I talked to Sam and asked why he didn't send an email and he said he forgot
    >but he had both the room and meeting room ready. I had previously had my
    >niece's baby shower there 4 years ago and the hotel staff made sure it was
    >set up including coffee and water which he said would be done and were so
    >helpful. This time our hotel stay & meeting room were terrible &
    >unsatisfactory. The room had a terrible smell, we had to ask for towels
    >which I finally had to go down and pick up myself and the AC unit was not
    >working properly. I went down and ask to speak to the manager and was told
    >they were not there yet. Each time I went down, could only speak to the
    >attendant on duty. I told them the above things and was told it would be
    >fixed. Nothing was done. The meeting room had not been set up and no water
    >or coffee was set up as Sam said along with the table & chairs. I had to
    >set up the room & take down 6 tables & put them in the closet because they
    >couldn't do it. They were extremely heavy & I had to set up the chairs. The
    >carpet had not been vacuumed. They never set up the water & coffee. We
    >ended up opening the gifts because guests were arriving as I was setting up
    >the room and I moved it to the restaurant next door. Sam was on duty as I
    >came back from the restaurant after the shower & I told about the situation
    >& he said that he forgot to tell "them" about the shower. When I checked
    >out, the meeting room fee of $75.00 was not on my bill so I figured Sam had
    >taken it off since he didn't set it up or provide what was promised for the
    >room rental. To my dismay, I had a debit charge on my account on June 1st
    >for the meeting room plus taxes. On my statement I was charged a total of
    >$233.08 for both nights with no compensation for the problems with the room
    >& the hotel staff never made an attempt to fix the problems. I was
    >appalled. We had out of town guests that stayed at the hotel and were also
    >so disappointed in the baby shower & what I I had to go through plus the
    >embarrassment. I was excited to give the shower again here because of how
    >wonderful the hotel staff was 4 years earlier when I gave it in the same
    >meeting room & the great service of our rooms. Please rectify this
    >situation immediately. I want a credit for the meeting room charge and feel
    >I shouldn't have to pay for a room that was below standard and hotel staff
    >that did not take care of our issues. I plan to write Mr. Maalouf, CEO
    >because of this matter. I hope you will rectify this immediately & try to
    >make sure this doesn't happen to another customer again.
    I sent this also to customer service and am awaiting for the resolution to this disappointing experience.



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  96. I stayed at the Holiday Inn Express in San Pablo, CA and had my car broken into right in front of the hotel entrance on Sunday morning, 6-14-15. We loaded the SUV, went in to make sure we were checked out, grab a cup of coffee and Danish and all it took was less than 10 minutes. DIRECTLY IN FRONT OF THE HOTEL - of course no one saw anything

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  97. This note is concerning the Holiday Inn Express in Davenport, Iowa. I have sent a certified letter to the C.O.O. of the Hotel InterContinental Group.

    My son and I stayed here on our trip from the east to the west coast. We had a lot of electronic and photography equipment that the 2 people at the front desk saw us bring in. (A lot of high end equipment)

    We went out to dinner and returned promptly, the front desk unoccupied, no one seeing us return.

    Minutes after shutting our lights off, our door opened. No knock, no announcing who they were, it opened. Whoever opened it saw we were there and left immediately. No words were spoken.

    The following morning, when prompted 2 times, the lady at the front desk said it was she that had opened the door, that a "silent alarm" had gone off.

    Neither my son, nor I are smokers, so we couldn't have triggered a "silent alarm".

    Upon questioning the manager from my car later in the day, I found out that the hotel's policy is to knock and announce who they are. The person entering out room dd neither.

    If there was a "silent alarm" why didn't the person entering our room ask if we were okay? She just slithered away, CAUGHT.

    I can only come to one conclusion and it's not a good one. My recommendation, if you stay at this hotel, CHECK YOUR BAGS BEFORE YOU LEAVE TO MAKE SURE YOU HAVE EVERYTHING.

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  98. July 7th, 2015
    I have just spent 25 minutes trying to make a reservation for the Holiday Inn Express in Stevens Point, WI. They sent me to a reservation desk where i had to spell our company name at 10 times, then when asked about a corporate rate they told me no they couldn't do that because we weren't set up when asked how to get that set up they told me I would have to talk to the Stevens Point hotel. They transferred be back there and the gal at the front desk said she would not help me until I made the reservation so she sent me back to reservations in which again I had to repeat and spell our companies name over and over again. I asked to set up direct billing and they transferred me back to Stevens Point I then asked to speak to a manager and they put Cheryl on the phone. She was very rude was not going to help me with this reservation what so ever. Then back to the reservation desk in which I talked to Julia. She too was very rude as well. I have never had such difficulty in trying to make a reservation and I make many for our employees. They way Holiday Inn express treats you is awful. You would be better off at a different hotel in the area. Their customer service is rotten at both the hotel and reservation levels. I am going to cancel my reservation and try a different hotel. With they way that I was treated by just making a reservation I can only imagine how the employees will be treated once they get there.

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  99. This is about the HIE in Willcox AZ. So since when is a guest bathroom considered clean when there is smashed bugs and toilet paper on the floor. In the corners you can see where the DIRT has been swept and left. I reported it to the front desk who went and took pictures. The GM Brenda Haas said it was clean and that thw front desk girl needs to stop "talking shit" behind Becky's? Back about it. Her words. Also can you tell me why the housekeepers are sitting in the stairway? A blond really rude housekeeper got mad because I asked if I could walk by her. Then to walk by the laundry and hear the housekeepers yelling as someone because there are no towels or sheets. I assume it was the laundress. She tried to explain to them that she is the only one pulling the 100 rooms and that she's trying to keep up. The Hispanic named Claudia called her a stupid fucking bitch and walked out. After that I packed my things and left. If there is no team work or consideration for co workers and the GM is ruslde and refuses to fix whats wrong, I will never stay there again as it is the half way point in my travels. I will be looking for other options.

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  100. I stayed at the Holiday Inn Express in Monroeville Pennsylvania. I reported to the front desk that my new shoes were stolen from my room. I gave them my name and number (there rewuest); I have not heard from them.

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  101. A friend of mines husband stayed at the snyder Texas location for work and a front desk clerk by the name Amanda Grant proceeded to get him drunk At the hotel drive him on the back roads of snyder and try and take advantage of him. This is not only very unprofessional behaviour but very uneithical behavior considering she knew he was married and had a family. I myself have worked at
    several hotels and had to sign contracts saying I would not fratranize with
    hotel guests and have seen people get fired for alot less. I feel she did more then just flirt and fratrinize she could of destroyed a family. She should not be allowed to work in 4 star establishment that kind of work behaviour is more suited in a strip clup or as a call girl.
    Im sure shes done this more then once if she has it could mean a bad reputation for holiday inn express.

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  102. Holiday inn express in southington Connecticut is the worst

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    1. The truck was stripped down and almost stolen from in front of the holiday inn express in southington Connecticut. ... worst experience ever. My sister n my kids are stuck there n cant get back to long island since Tuesday. .. I have a lawyer working on this. .. the hotel does NOT have any security on premises what so ever. .. I am scared for my family and awaiting their safe return. ... I feel like they are being held hostage. ... worst feeling ever..

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  103. I had arranged for our out of town wedding guests to stay at the Holiday Inn Express in Algonquin , Illinois because they were so close to our wedding venue. The hotel staff was extremely professional and pleasant to work with, but there was one exceptional staff member that blew us away with her kindness and generosity. One of my daughter's guests did not rent a car for the weekend. He called an Uber car, that did not show. If they were to call another cab, it would have taken too long and they would have missed the wedding. So, Kara, the front desk clerk offered her own vehicle for him to use to get to the church. This was an extraordinary act of faith and kindness. Little did she know, the man she helped was an army ranger that risks his life to protect our freedom. I would like to nominate her for employee of the year and it is important that the company and others know how well she represented your brand. Usually, you only hear about negative experiences. I am happy to share a positive one........

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  104. Beware of online Book early & save option when booking a room with Holiday Inn Express! It states before cancellation that a deposit will be taken, but not that it is the full amount!! $125.99 was charged and not a dime refunded to me! I am very, very angry with customer service! They basically told me I should've read the terms beforehand. It was a very hard "lesson" for me to learn! I am in the middle of moving out of state. As you can imagine, this has taken all of my funds! Then to top it off, when cancelling a reservation due to not being able to afford a rental car (because of my recent move), I am charged all of this!! Unreal!!

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  105. We stayed at the Holiday Inn Springdale/Fayetteville Ar. Aug 22 2015, it is a nice place but there is a thief working there. We left our ipad in our room when we left the hotel, I have called 3 times to see if it was turned in and have them talk to housekeeping, all I get is a run around and the manger told me she would call me back the same day and that didn't happen. They have a dishonest person working there and apparently they don't care, I am sure if it was their $500.00 ipad missing they would care a little more. I hope corporate reads this so they know how their employees are doing or not doing their job and stealing other peoples property. I know I must take responsibility for being the one that left it there, but I sure didn't get any satisfaction from their lack of effort.

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  106. To betayed by hotel fluzzy sounds to me like alot of the texas hotels hire sluty homewreakers the one in selma and in snyder if its happened more then once you would think they would fire their assfrom what ive heard and gathered Amanda Grant at the snyder location has done it several times she was successful at breaking up a family with the last one she will get whats coming to her women who do shit like that deserve to rott

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  107. Dear Corporate
    I am a former worker of the Holiday Inn Express in Pine Bluff Arkansas near the Pines Mall.I tried to file a complaint on the phone bu twas told that due to the area I was in,it wasn't on the list ,therefore my complaint could not be taken. I began work August 10,2015 from the first day of employment I felt as if I were not welcomed,why I didn't care because I was there to work and not be loved. I never had a break because I was pushed to strip beds and service many times a total of 12 rooms from 10:00am to 12:20 pm. regardless of the state the room was in. There were times when I would finish and help another worker,but the mangers wife Mrs. Linda wrote on my time card that I spent 45 minutes in the rooms when it should only be 30 which was untrue. I was trained one day because the workers did not want to train anyone. Therefore I was told my work was good and I could start the second day on my own. aside from negative comments and the write up on my card there wasn't any complaints about my work other than Christine coming to me 2 weeks ago telling me I was cleaning the floors with the wrong thing,although its what the rest of the workers used. Then she said asked who trained me on the beds? She said they looked nice but that was the old way and I should fix them a different way. I experienced often my sheets being taken off cart,as well as when I strip the beds of those who checked out,when I returned to clean,someone would have gone in and removed a pillow protectors,pillows or Duvets that was still in room after stripping would be gone and I would have to keep going back to laundry to get replacements,which was time consuming.The Laundry worker said I threw them down the chute and i said to her that I didn't . Within this month I heard much negative talk from other workers and I knew it was directed at me, but again I was there to work and not be loved. I pushed daily without a break to avoid any problems and I made sure i did my work and cleaned my rooms. The very day I was said to have been terminated which was 09/10/2015 a Wednesday,I heard nothing of the complaint on not servicing the room. I was off Thursday Friday and Saturday but picked up check Friday and had no one to tell me I was terminated,no letter connected to my check. I came to work as Scheduled 09/13/2015 and was met outside by Christine telling me I was terminated, because of a said incident Wednesday. I was told I could return and talk to Mrs. Linda the following day about it,and I did only to hear what I knew she would say because of the previous accusation about me staying in my rooms 45 minutes. I feel that it may have been a blessing in disguise that I am no longer there because it's clear that no matter how much i stayed focused and did my job there were others who felt I posed a problem and wanted me gone. I have been thrown out of a job trying to figure out how to pay my expenses and I feel that it is very wrong. Something truly needs to be done about it. It is against the law to work an employee over 4 hours without a break.Corporate may continue to take part in this behavior by continuing to look away but I find it hard to do,because I know my qualifications and being terminated makes me look as if I wasn't doing my job and that's far from the truth. I tried to handle this in business manner but again corporate wouldn't take my complaint.

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  108. I stayed At the Holiday Inn Express for two nights (9/20 and 9/21) there was food in refrigerator, clothes in the drawers from previous guest. Worst of all the door was left with the latch between door and frame the entire day in until we returned to the room at midnight. Of course this was a huge concern or safety and security reasons. When I told the person at the front desk the next morning, he didn't even apologize. Just shrugged his shoulders. If not for his messy jacket, I would not even of known he worked there. He is very unprofessional looking and acting. The entry was covered in cigarette butts and the floors in the lobby and elevator where the same ones for two days.We visit Topeka at least 4 times a year to see family. Wont be staying here again.

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  109. BEWARE $50 EARLY DEPARTURE FEE WOW. I along with my company staff have stayed at hundreds of Holiday Inn Express hotels and have never had this happen before. I was shocked to learn that I was charged a $50 early departure fee (penalized) for simply checking out 1 day early (6:30am)!!!!!! I was disappointed in the non-sha-lon attitude of staff and expected more with me being a gold elite rewards club member. Later I called back and spoke to the general manager about this who told me it was just the cost of doing business and that this info was highlighted on card when checking in. Well I have made numerous reservations at this hotel by phone with the front desk and have never been told about this nor is it highlighted anywhere when checking in nor is it in writing on my email confirmation from the front desk. I have no doubt the room could have been booked again easily because this hotel is a sitting gold mine..…hotel is always full being the only one located around for miles that looks safe. This sure leaves a bad taste in my mouth and feel like this hotel could care less about their customers ……..not to mention very pricey and proud.

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    1. HOTEL LOCATED IN CROCKETT, TX CONF# 61503773 9-23-15

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  110. I stayed at the Holiday Inn Express Dublin OH last weekend. Dried urine on the toilet seat when we got to our room for starters. The staff Randi, Teri and Christina were very rude and lied about everything. They made us go outside in the parking lot after 9 to hang out and wouldn't let us hang in the lobby. We have never been treated so poorly at any hotel before when traveling for soccer which we have been doing for the past 6 years. Worst hotel ever.

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  111. Good Morning,
    This past weekend our hockey team stayed at the Holiday Inn Express at 420 W. University Drive in Mishawaka, IN. I checked in at 3pm on 10/2 after our first game. While most of our team was on the first floor 4 families were on the 2nd floor. I requested to have a first floor room and was denied the request stating that there was not any available. At 3:15pm housekeeping finished cleaning a room on the first floor near the rest of the team. I requested to be moved to that room and was again denied that request. Without unpacking we left and went to Olive Garden for lunch, came back and had to immediately load up to go to the second game.
    Now on to my issue:
    We came back to the hotel at 8pm. After a shower for my son him and his buddy relaxed on the bed playing Minecraft. I went over to mess with him when my mouth dropped open!
    On his pillow was short black hairs.. he has sandy blonde hair! I asked for the boys to get up while I inspected the bed.... 3 of 4 pillowcases had someone elses hair on it besides ours! I pulled his covers back one by one to only find long, long semi curly hair. On to my bed -- 3 pillow cases had the long curly hair and it was on the FITTED SHEET! GROSS!
    I called the front desk only to get my first sigh of many... and was advised that she was busy then but will come up to change the sheets and pillowcases -Or I could move to a new room. Now wait suddenly there was a room available. And how sure can I be that I will not have the same issue. Not to mention everything is already unpacked in ours and my son's gear was drying out. I denied that request. She hung up and mind you NO APOLOGY!
    20 minutes later she arrived and began changing pillow cases. NO APOLOGY She was on the last one on my son's bed when I saw something on the pillow. I got up and looked over her shoulder. Clearly in her view was a BLOOD STAIN on the pillow larger than a half dollar and she was going to put a pillowcase over it! That has to be the MOST disgusting thing I have ever seen anyone do! And I told her oh no no no she huffed and puffed again. And again 3 of the six pillow cases she changed still had hair on them!
    I told her to leave the other bed alone that my son and I will share a bed.
    She was nice enough to leave the 4 hairy pillows on the floor in our room.
    This was not the only problem - the shower was dirty, there was dead bugs in front of my door, we had a bug also share the room with us, the fan in the bathroom did not work, there was toe nail clippings in the hallway and the manager on duty on 10/3 at the hotel was rude.
    I am going to share my experience with anyone that will listen. I have emailed the local news station.
    Bed bugs are a huge deal but I think sleeping on a dried bloody pillow is the icing on the cake.

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    Replies
    1. My response:

      Dear Ms. XXXX,

      Thank you for contacting IHG Care and bringing your concerns to our attention regarding your stay experience at Holiday Inn Express Mishawaka (South Bend Area). Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. However, on this occasion, it seems that you were not able to receive an exemplary hotel stay experience due to the condition of the bed amenities and the bathroom. I understand your frustration, and we are truly sorry for the inconvenience these issues may have caused you. The situations you have described is definitely not what we expect from any of our properties, nor is it something we take lightly.

      It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. Your concerns have already been forwarded to the hotel management and hotel owners. This information will be utilized when the concerned hotel is inspected, both in regularly scheduled inspections as well as any surprise inspections that may occur. In addition, your comments will remain on file at the IHG corporate office for use in periodic evaluations of the hotel.

      The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to correct these issues, and to ensure similar inconvenience will not happen again. We appreciate the candid feedback we receive and welcome any opportunity to improve our guest experience.

      Once again, thank you for staying with us. We value you as our guest and hope this experience will not deter you from giving us another opportunity to make your stay as pleasant as possible.

      Sincerely,

      Divina Pao
      eMedia Coordinator
      IHGCare
      Reference # 92866910

      Delete
  112. Dear corporate I was fired on Oct 7th form holiday n express in Lebanon mo. U need to have someone undercover go in and work as a housekeeper with out the manager knowing. They r very un organized half the stuff we have on our carts we do not use. They have it there for when they have a surprise inspection. There r not disposable gloves on the cart. They say that the gloves take up to much time. I have pictures of the bedding that r all stained up and the quilts r all stained. The wash clothes and bath towels r also stained. They don't look at them before they put them n the wash. The managers smoke inside the building n the bathroom. Witch holiday Inn Express is no smoking inside the building. The manager at Lebanon mo holiday n express did not call me into the office to fier me she did it n the hallway in front of customers and other employees. I asked her to give me my check right then and there and she refused she said she will mail it. By Missouri law section 290.110. She is required to give me my check the day of my termination. U all can read it for your self. Holiday Inn Express phone number is 417-532-1111. I wouldn't recommend anyone to work there or even stay there. Laundry didn't strip any of my rooms tell 11:11 on Sunday. They bash all the new employees. I told them about a room that smells like pot. I followed my hand book and reported it but the manager didn't care. I also found a method pipe and the other housekeeper put it n the trash cause they didn't want cops involved.

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  113. Dear corporate I was fired on Oct 7th form holiday n express in Lebanon mo. U need to have someone undercover go in and work as a housekeeper with out the manager knowing. They r very un organized half the stuff we have on our carts we do not use. They have it there for when they have a surprise inspection. There r not disposable gloves on the cart. They say that the gloves take up to much time. I have pictures of the bedding that r all stained up and the quilts r all stained. The wash clothes and bath towels r also stained. They don't look at them before they put them n the wash. The managers smoke inside the building n the bathroom. Witch holiday Inn Express is no smoking inside the building. The manager at Lebanon mo holiday n express did not call me into the office to fier me she did it n the hallway in front of customers and other employees. I asked her to give me my check right then and there and she refused she said she will mail it. By Missouri law section 290.110. She is required to give me my check the day of my termination. U all can read it for your self. Holiday Inn Express phone number is 417-532-1111. I wouldn't recommend anyone to work there or even stay there. Laundry didn't strip any of my rooms tell 11:11 on Sunday. They bash all the new employees. I told them about a room that smells like pot. I followed my hand book and reported it but the manager didn't care. I also found a method pipe and the other housekeeper put it n the trash cause they didn't want cops involved.

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  114. We stayed at a new HIE in Oklahoma City, OK about 3 weeks ago on 7817 South Walker Ave zip 73139.
    Rm number 412 and stayed 3 Nights. the King Bed room had only the desk chair to sit in, no other place to sit besides the bed. There was ample room for a recliner or stuffed char.
    I asked at the front desk and was told that room does not come with a chair. I have never stayed in a Motel with out 2 places to sit. The room pics look like there is a couch? Dissapointed in OK.

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  115. There is one more thing, Jan. Since I know that you work for Holiday Inn, perhaps you could help. I stayed at a Holiday Inn Express on No. Zeeb Rd in Ann Arbor. Following breakfast I wanted to relax in the hot tub but had no suit. I asked the lady attending the room cleaning (Rosie Renfro) if the hotel had suits to rent? She said they don't but thought for a minute then suggested that she has a new suit that she bought her husband that he didn't want and she was going to give it away to G. Will, in her car. She went and got it and gave it to me. Very above and beyond. There is one more thing, Jan. Since I know that you work for Holiday Inn, perhaps you could help. I stayed at a Holiday Inn Express on No. Zeeb Rd in Ann Arbor. Following breakfast I wanted to relax in the hot tub but had no suit. I asked the lady attending the room cleaning (Rosie Renfro) if the hotel had suits to rent? She said they don't but thought for a minute then suggested that she has a new suit that she bought her husband that he didn't want and she was going to give it away to G. Will, in her car. She went and got it and gave it to me. Very above and beyond. I need from you a good point of contact that I can send a letter or e-mail of accolades to.

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  116. Here is my concerns. I stayed in your hotel in West Point, Ny and this morning I saw bed bugs and blood stains were they had bitten my little girl. I wrote my complaint to IHG and they sends me and email back stating they are giving me 5000 points...I felt like that was a slap in the face!!! I don't know if i will every stay in any of you location again...

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  117. Pat McGill
    Nov. 7, 2015
    We stayed at the Holiday Inn
    suites in Lake City Florida. My husband is a VA and Federal officer so I asked for the discount and the room was still over 100.00 dollars, I did't expect the room to be really cheap but it could have been less. We had stayed at a hotel in GA and we got the room for half off. They then put us on the fifth floor and he was using two canes to help him walk, thank goodness for the elevator They did ask about the handicap room, but I do not know which floor it would have been on. I thought I really hope that we did not have a fire alarm go off and have to go down five floors with his canes. I could not find a cart, so I had to make four trips to get everything to the room. My husband has a bad back and could not help me carry anything up. The room was clean, but the door had a crack in it and the dead bolt lock would not work because of the gap in the door. Then the phone rang at 6:10 am, I figured for a wake up call, but no one was on the phone. I don't think that we will stay there again.

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  118. Murder in upper floor guest room at Holiday Inn Express Greentree Pittsburg - loud uncontrolled partying and smell of dope before. Staff did nothing. Frightening experience for all there

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  119. Horrible! 100% inexcusable!! When we arrive Thursday evening, Jan. 21, 2016 at the Ashland, Virginia HIE it was obvious renovations were underway and we were informed of that also. What wasn't mentioned was the room above us would have a construction crew working in it until 9 PM. We were extremely mindful of the weather we would be in on Friday, Jan. 22, 2016 because of storm Jonas. We had driven 500 miles that day and planned to be in bed by 9 PM, get up early on Friday, check the weather and decide when we should leave to avoid the worst of the storm. My husband called the front desk around 8:30 PM to complain about the noise & was told it would be taken care of immediately. A half hour later he had to go down to the front desk and complain again. The work crew left shortly after 9 PM. We were up at 4 AM Friday morning, check the weather and decided we needed to leave as soon as possible. We were on the road by 5 AM (no breakfast) because the routes we planned to take were going to be in the direct path of the storm. The people in charge of the front desk dropped the ball completely. Would any of them want to be in a room with construction going on above them under the same circumstances? I think not. I know that time is money in the construction business but I also know that customer satisfaction is money in the hospitality industry. It was someone's responsibility at the Ashland, Va HIE to see that customer satisfaction took precedence. Didn't happen so shame on Holiday Inn Express, Ashland Va, and all HIE executives who apparently don't know what is going on at many of their establishments or else just don't care.

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  120. I went to the Westampon New Jersey exit:5 Hotel Holiday Inn Express I stayed two days that hotel was horrible I don't recomend that hotel no body because my son went to the pool that pool water was dirty and no chlorine and no cmicals and my was swim to tadys he got sick really bad he got all over the body and hands rashes red color i see that i take him to the children's doctor then sugested to go the dermatology then I wen to the Dermaotolgist He said this is came from the pool& dirty water He gave us some cream if it is go that's ok if not it stays 4years that dermotologist told us I am so scary and feel bad because my son only 8years old He went to the pool its happened like that i can't beleive He is suffaring right now it's burns some times He cry now almost two months it's happen Dec27th 2015 pease I am telling every parents you need check the pool when you go to that Hotel and break fast also Horrible every one takeing with the hands no tongs and no juice just water in the juice machine and turky sausage is dry and burn grits and scramble egg was cold and pancake michine was broke they display evrything but they don't have anything and break fast time no one there to ask I never stay this kind of Hotel I call about the situation I ask manager never there I called so many times. But one time I got talk to the lady Manager she said she will call me back but she never call I would say very poor management and dirty Hotel that I never see PLEASE DON'T GO THAT HOTEL HOLIDAY INN EXPRESS 18 WESTERN DR. WESTAMPTON,NEW JERSEY 08060 EXIT 5

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  121. I stayed at the Holiday Inn Express & Suites in Pine Bluff (Watson Chapel area). Upon arrival, I was checked into a room on the 3rd floor. When I entered the room, I went in to use the restroom and noticed the toilet running. I thought that was strange but not detrimental, and some maintenance may be needed. When I finished, I noticed an Orkin insect trap behind the toilet. My mind was flashing in many different directions, but I wanted to give the hotel the benefit of the doubt. I went into the bedroom area, got ready to pick up the remote, and that is when my entire night went downhill!!! There were ROACHES crawling around the TV on the dresser/drawer area. Instantly, I caught the heebie-jeebies! When I went to look at the bed, there were roaches in the bed!!! I took pictures of them and went downstairs to let the desk know that I was not staying in that room and why. She put me in another room on the 1st floor. When I entered, I noticed the handle that should have been on the curtain for use when opening and closing was on the floor. Tired and frustrated, I just laid on top of the cover and nodded off and on. I could not get the room to cool off. It was humid and warm. Needless to say, I did not have a restful sleep because I was worrying about roaches and/or bedbugs all night. On top of all of this, I used my IHG points for the room (5000). The lady at check in said that she would reimburse 500 of them. I do not feel that this was sufficient, especially after all of this. I would not recommend anyone to stay at this Holiday Inn Express & Suites location. I have never had an experience this bad in one and hope I don't in the future. This was, to say the least, traumatizing!!

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  122. I, my adult granddaughter & 3 yr old great-grandson stayed at H.I.E. in Norfolk, NE this last wend (2/27-2/28). Generally when I can splurge to do a stay over it will be at VictorianInn which is half the price. I thought this looked a little nicer so thought I'd treat us to a little better place. Reservations were made mid-week, when we arrived we we told our room was 412, on 4th floor. I questioned being able to get on 1st & we were told not possible cuz carpets were being shampooed yet we saw all kinds of people going to 1st floor rooms as we came & went during our stay. Our room was OK though a dead fly (took a picture) on the window sill gave us reason to believe noone had been put up there for awhile or it definitely wasn't cleaned well to have a fly still laying around in Febr. The pool room was very nice but my little boy got a good scrape on his shin from steps & his mom had his hands going in-&-out (also got picture of this)...keeping an eye on it to be sure it doesn't get infected. Breakfast was OK but nothing like I expected from pictures .... VictorianInn is much better & lady who keeps food stocked & area picked up does not stand there thru everyone's meal watching them like a hawk like this lady does which is very uncomfortable eating. Upon departure two men at front counter whom I believe we're the desk clerk & possibly a maint. man never said goodbye, thanks for staying with us, have a good day .... nothing but watched us walk out with all our bags so that we were leaving was obvious .... so definite etiquette needs to be taught their staff. Again the stay for double the money I spent on our once every year-or-two venture was very very disappointing. And if you look at my reviews on TripAdvisor, etc I will be the 1st to point out any good at any place I stay

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  123. We stayed in the Holiday Inn express in landers WY last night. I have to tell you, the customer service was OUTSTANDING. Mary Beth Flanders needs to be recognized for her work and great front desk presence. She started out our stay and it just kept getting better. Our rooms were so clean and well made up. It also speaks highly to your head if housekeeping and housekeeping staff. These are people you want to keep in your organization and I hope you take time to recognize them appropriately. Thanks to them, we had a really great experience and look forward to recommending this particular hotel to friends and family.

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  124. Fraudulently charged for one night stay at Holiday Inn Express in Orlando/Bueno Vista. Called hotel repeatedly. They told me accounting department takes care of charges. No accounting department. Finally someone from "billing" gets on phone and says she will take care of it as we were speaking. Checked my credit account, she charged anyway!!! What a fraudulent scam! I plan to contact atty. General of Florida and pursue legal action immediately. BEWARE of this illegal practice in Orlando/Bueno Vista.

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  125. I think my whole hotel should be drug tested I work at the ome in Tampa Florida off Fletcher in Telecom park everyone smokes weed in can't do there jobs

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  127. Rude, inhumane crooks at 1200 Airport Rd., Jacksonville, FL. I booked my room two months ago via Expedia. I called the hotel upon booking and confirmed my room with "multiple beds". My family arrived to the hotel and was told they did not have this room available and they were not bound to honor Expedia bookings. They offered me a one bed room but because this room would not work for us, they considered it a cancellation and charged me $135 for the one night fee. On top of that, the entire Jacksonville area hotels were sold out due to various events in the area. I practically begged Krysten, the desk clerk, to help me figure out other options. her response was "oh well, I don't know what you're going to do". When I asked for a manager I was told none were available. If you book here, have a backup plan

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  128. I want to thank Krystal Maloney manager of the Holiday Inn Express, Hillview Kentucky. She went above and beyond to help me and my daughter on the night of May 7, 2016. Thank you from the bottom of my heart, Krystal and God Bless!

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  129. A hell hole stay at Holiday Inn in Hyattsville MD, the damn bathroom sink was dirty and a use bandage with trash left in the trash can, a damn rotten apple under the TV stand. A damn shame, if it wasn't so late, I would have left this shit hole as place.

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  130. We stayed at the Holiday Inn Express in Crawfordsville, IN on June 18, 2016. The room was reasonably priced, updated with granite counter tops, clean and quiet. Good breakfast selection. hen we left, my husband left some very expensive medication behind and we didn't realize it until the following day when we got a phone call from Jennifer Kirts. he was SO helpful and went out of her way to package this up and send it to us. We are very grateful!

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  131. I stayed at Holiday Inn Express in San Antonio, Texas. Upon arrival there was only one person at the check-in desk and a long line. Our room had roaches and the tub did not drain. There was only enough coffee for 1 person in our room every day and we checked in for 2 people. When I was packing to leave a roach ran out of the drawer I was clearing out so I closed it an called the manager to let him know. I then forgot to pack those items. I realized it about 30 miles from San Antonio. I called them and was told they could send those items - a couple of hundred dollars worth. I have since called every day and spoken with about 6 different people, all of which were suppose to call me back. None have. I would not recommend this place to anyone!!!

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  132. The current television commercial for Holiday Inn Express is absolutely despicable! Advertisers who use these screeching, screaming sounds have got to be put to an end. It is absolutely unacceptable! That, along with the terrible reviews I have read about your hotels will assure that I NEVER use your establishments.

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  133. My husband and one of our employees recently stayed at the DFW-Grapevine, TX location for 2 nights (2 rooms). I admit I made, what I thought were changes to update the number of people and the ages, we cancellations and new reservations. I had selected the AAA discount before the search and I ended up unknowingly selecting the Smart Saver, which doesn't allow for changes. Bottom line after exhausting all avenues, we have been charged $1,756.38 for 2 rooms/2nights and no one will budge on helping us get this resolved.

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    Replies
    1. There is a Holiday Inn Express in Albuquerque, New Mexico on Hotel Ave NW. DO NOT STAY THERE!!!!!!!!! ANTS and COCKROACHES!!!!! Staff does NOT CARE!!!!! There response was.....Oh!?? no mention of any type of compensation or anything!!! TERRIBLE service!!!! Will NEVER stay at another HIE again, as these seems to be a lack of customer relations!!!!!

      Delete
  134. I booked a Holiday Express Room for Hilton Head Island for 2 nights. After driving 5 and a half hours we arrived at the hotel and were told that the day staff over-booked the hotel and they had no room for us except at their sister resort, a Days Inn. So we go to the Days Inn and get our room, only to find a pungent must odor, a dehumidifier with a full bucket of water and a digital read out of 88% humidity. To top it off when we placed our luggage in the room, the cockroaches ran out from under the bed and also around and on the dresser. Watch out for this bait and switch scam at Holiday Inn Express!

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  135. Are you aware that the Holiday Inn Express in Maspeth, NY is a homeless shelter? I didn't know Holiday Inn was in the homeless shelter business. There have been community protesters outside the facility since August 11th pledging to Boycott ALL Holiday Inn hotels. You may want to look into that.

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  136. My boyfriend and I had booked a 1 night stay at the Holiday Inn Express for July 23.
    Upon arrival, there was no one to greet us to check-in, as we had to wait at least 15 minutes. Once we checked in our room, we started to get settled in. I was using the powder room when I discovered a cock roach crawling in room. We then decided to leave the hotel and check out within 20 minutes, as we did not feel comfortable staying knowing there could be other bugs or cockroaches roaming.
    When we checked out, we had to wait for someone to speak to since there was no one at the front desk. My boyfriend informed the front desk agent that there were several issues and that we needed to check out. He did not even ask to what was wrong. My bf then asked for the general managers contact information, Ashley Inclan. My boyfriend called her and left a voicemail and never heard back. I then took initiative and called her to explain the situation. She said she was going to get back to me in a few days. 10 days later, I still did not hear from her so called back. She said she was waiting for the front desk agent to return from vacation to discuss the matter. I came to find that she had the incorrect person all along who was working that evening. She said she would call me back the next morning with a solution. I never heard from her. I called her 5 days later and no response.
    As I GM of a hotel, I would expect at least a phone call back. NOTHING! She is very unprofessional and not pleasant. If you are a GM of a hotel, I would assume you are there to assist your guests. I will NEVER stay at another holiday inn hotel because of Ashley Inclan.
    She should definitely be fired. I give this hotel no stars.

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  137. each year I take my 2 grandsons on a little mini vacation before school starts and this year we went to the Holiday Inn Express in East Brunswick for a few nights. when we got upstairs I called the front desk because I wanted to ask for a blanket and the woman said that they were not that kind of hotel and I had to come to the front desk because she was not bringing it up to me so I went down to the front desk and said to her yes I just called about getting a blanket she proceeded to tell me that there was a blanket already on the bed but I told her that I get cold and she then told me that if it's that cold I suggest you turn the air conditioner down. I told her that it was not fair to the other people in the room for me to turn down the air conditioner a blanket for myself would have solved that and then she kept saying that they do not give blankets. very disappointed and will never stay there again.

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  138. stayed at the Holiday Inn Express in Claypool Hill Virginia, bed bugs ate me up. I received a call from the hotel manager a few days after I called them to inform them and they didn't do anything. Just confirmed the issue, no discount or anything. I only stayed there because it was the only decent option in town. Stayed in a Comfort Inn in the area before, no issues. Will never stay with Holiday Inn Express ever again!! Just horrible

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    Replies
    1. I stayed at the Holiday Inn Express located at 7474 W Colonial Drive Orlando, FL, on 10/15/16.
      My stay was a horrible experience. The room (Rm # 331) smelled of weed and cigarette smoke as soon we opened the door. It smelled like we were sleeping in a bar. The hotel could not offer any other room because they were booked. The cleaning crew changed the sheets and sprayed febreeze, but it didn't get rid of this smell at all. The windows did not open, so the smell stayed in the room the entire time. The hotel would only offer $50 off of our bill, per the manager, out of a $211 bill. This is completely unacceptable. The room should have been complimentary. Breathing in toxic and illegal smoke all night long is an unacceptable living condition and is a hazard to your health. Everyone woke up with scratchy throats and allergies. This hotel ruined our trip. We all felt miserable. If this hotel took the correct actions, then your guests wouldn’t have to deal with this type of complication. The cleaning crew should have warned the front desk of the detrimental odor once they entered the room to clean from the guests who stayed previously. They should have then closed that room off and not give it to your guests to stay. That room should have been scrubbed down, including the carpet from top to bottom until the odor was gone completely. Instead, the cleaning crew ignored the odor, made up the beds and let your guests stay in a horrible living environment. We will never stay at Holiday Inn Express ever again and we will be sure our friends and family hear about our horrible experience.

      -Sherry Gomez
      (Room was under my father’s name, Jose Rodriguez, Rm 331)
      Sburgess131@gmail.com

      Delete
  139. Ever heard of calling your card company and doing a 100% charge back when the management is uncooperative a charge back is the best way to resolve your issues

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  140. Look out Holiday Express, are criminal's, liars, I live in Kalispell Mt.and went to Lowes to buy a tool so I could work on my van, NEVER ON HOLLIDAY'S PROPERTY! parked on the PUBLIC ROAD behind Lowes NOT ON holiday property the called the police and presented a false report to the police!!!! WHO DO THESE FREAK PEOPLE THINK THEY ARE I am going to sue the you know what out of these lying company

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  141. I had a very nice experience staying for about 5 days in the Holiday Inn Express in Newton, NJ in December 2015. I was very stressed, away from my disabled husband in CA, and my children there. My mother was having severe medical problems which meant daily trips to hospitals in town and in NYC. I was set up in an easy-access room due to my knee disability, and I had such compassionate, kind, and friendly welcome, advice, and great rooms and in-house breakfast set-up in a pleasant well-stocked breakfast area. It was such a nice experience during a very rough time for me, that 8 mo. later after my mother died, I recommended my son and daughter to stay at Holiday Inn in Newton when we arrived for her funeral service.
    This is the opposite to the treatment I've been currently been subjected to by the Solvang, CA Holiday Inn Express. I was given a one-night rate at nearly a month before a family wedding there in town. I told the staff person from Holiday Inn that I wanted to get a reservation in advance, but I wasn't positive that Id be able to attend the wedding if I wouldn't be able to get a companion for the long car ride there. So, I asked for the best rate, and also wanted to be certain I could cancel and get a full refund if I cancelled in time for them to get someone to take the room. I even was recommended to downsize to a room with only one bed, King, and I was Assured that if I called to cancel at latest one week ahead of reservation date, that I would get a refund. They took my credit card info, and a week before I had to cancel for two reasons-I failed to get a driver for the long trip, and had developed further pain in my hip, which made it far too difficult to even think about driving myself the nearly 5 hours it would take. It was sad enough that I had to cancel, but when I called to cancel a week ahead of the reservation, I was at least told that I'd get the refund charged on my credit card.
    Week or so later my credit card co. sent me its bill: I was so shocked to see 224. charged by Holiday Inn Express showing that I didn't check in. I immediately thought I'd find a credit for that amt elsewhere in the bill, but did not!! Repeated calls to the Inn in Solvang was answered that either they couldn't help me, or I needed to talk to either the bookkeeper re first two calls that actually answered or didn't keep me on hold for a long period of time. Then I referred to the Manager who told me that the person who told me I could get a refund when I'd gotten sch a good rate,had given me the wrong information. "Sorry", was all she could say, and further t adopted old me it'd do no good to speak to her manager, because he would do nothing further also. That was it: no compassion for the customer that followed refund parameters. But, omitting human kindness was bad enough, but there was no responsibility for backing up the customer, when the staff person, according to the place's manager gave me inaccurate information when I first booked the room. Then it was doubly poor practice when I was told by a staff person that the reservation would be removed after which I'd be refunded the amt on my bill. Kudos to HHE in Newton, NJ; Boos to HHE in Solvang,CA

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  142. I was excited to stay at the Holiday Inn Express in Hutto, Texas this weekend 12-3-16. Our girls fastpitch team was coming in for a tournament. Mother nature did not cooperate. Tourney was canceled thursday morning and the hotel management and staff could not help us reschedule our dates or cancel until tourney gets rescheduled. They insist that we must pay for a night. Today is thursday and cancellation requests was for a room Saturday. Since I am gonna have to pay for the night, I will never stay at another Holiday Inn Express in the future. We cannot control the weather and directors decision to cancel late. No sympathy from management or staff. Very dissapointed. Especially around the holiday season. alvesinsurance@yahoo.com

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