Hampton Inn Corporate Office Headquarters

Hampton Inn Corporate Office Headquarters
Hilton Worldwide, Inc.
7930 Jones Branch Drive
McLean, Virginia 22102 USA
Corporate Phone Number: 1-703-883-1000
Fax Number: 1-703-883-1000
Customer Service Number:1-800-426-7866
Fax Number: n/a Reservations: 1-800-445-8667



84 comments:

  1. Checked into room in Birch Run Michigan and it reaked with CIGARETTE SMOKE (RM 301) Poor standards. At the side entry door birds were eating on pancakes that were thrown on the sidewalk just before the door. Poor up keep around the motel. Front entry was lacking appearance (unkept looking)...Obviously Hamptons standards did not meet ours so that is why we cancelled reservations and moved on to the Drury in Frankenmuth and had a very nice suite there and rested very well in a VERY clean environment & atmosphere. They obviously have their standards where they should be to accomodate their guests!!!!!!!!!!!

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    1. Same at the Hampton Inn in New Albany, Indiana...NEEDS a total renovation!!! Rooms STINK!!!

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  2. In this busy world today I would like to take a moment and personnaly praise the staff at the Olive Branch Hampton Inn for their very professional and friendly hospitality. The rooms are nice, breakfast was fresh and well kept and they even have an evening snack that is great. They deserve a "great job", please pass on to them how well they are doing and to keep up the great work!
    Garry Steverson

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  3. I have been going to the Hampton Inn 60 Catalina Dr, Phoenix,Az, for the past 6 years. I was always very satistified with their service. However, this past July I returned home with what I thought were mosquito bites; they were bedbug bites. I am extremely disappointed. I would reconsider going there again next July IF I get some assurance that the situation will be rectified.

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  4. I had a reservation 5 months in advance and had to cancel 4 weeks in advance...was told it was an advance purchase and was already charged for the room...are you kidding me....obviously Hampden Inn doesn't care about their guests!!!!! manager at Hampden in Princeton was not professional!!!!

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    1. The same thing happened to me. Did you ever get a refund?

      Mike

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    2. The Hampton Inn must have problems with their Management qualifications & positions...because I spoke to one today on the phone and he was very unprofessional,even after killing him with kindness.....go figure?! ...and oh ya, I didn't get my matter resolved!

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  5. If you should ever find yourself in Ocean city Maryland, and need a hotel about 20 min from the beach & Suite Fruitland/Salisbury South 304 Prosperity Lane Fruitland MD 21826 1-410-548-1282. This hotel is AWESOME, FANTASTIC, and I could keep going on. My wife and 2 year old Daughter stayed here for 6 night. The Frontdesk Staff, Housekeeping Staff, and anyone else working at this propery are WONDERFUL for lack of a better word. I felt like I was home they were kind, courtesy, and most of all they were clean, and so was their hotel. The moring Free hot breakfest was something like a 4 start resort would put on for their guest. Their indoor pool, hot tub were out of this world. The lobby with the free hot coffee or tea 24/7 is awesome if you need to work and don't want to bother people sleeping in your room. The lobby seating room is great for reading a book, or watching a game while your daughter is watching cartoons. You will not be happy anywhere else this is an outstanding hotel. I have already booked for next year ! this should be a 5 star hotel!~!

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  6. I booked a ocean front room for check in August 17 check out August 20 @ 7 am two weeks in advance; due to a business meeting over the weekend. We live 95 miles from work so we did not want the drive for 16 days straight. All I wanted was a ocean front room that after the long day at work on a weekend that we could sit back and relax and watch the ocean. That could not happen at the Hampton Daytona Beach Shores 3135 S. Atlantic Ave. Daytona Beach Shores, FL 32118 ph:386-767-8533. When I made the reservations on the phone Donna quoted me a price for total charges of $494.38. When I check out and was given what was charged to my account a total of $581.63. I called the hotel later that day 8/21/12 and spoke to the GM Sandy, She said she did not know where Donna had come up with the original figure, I don't know either but I have a confirmation #. She promised to look into it and call me back. She had someone call me back and said that they would credit my card the difference. I look at my card transactions and see where they charged me an additional
    $132.52. That is not the only thing; after working over 12 hours on 8/17; we get to the room and go to make a drink and there are only small paper cups; we called to the front desk to see if there were any glass glasses in the hotel; no. Then we go to the balcony to relax and by this time it was getting dark; there are spot lights in the back of the parking lot facing all of the rooms. Which in turn made it impossible to see the ocean. I cld. to the front desk to see if those lights ever went out and they said no. I told them it defeats the purpose of having ocean front room with the lights and they are the only hotel with spot lights in the back of the property either way as far as my husband and I could see. The chairs on the balcony were the plastic yard chairs you get from Walmart they were not comfortable at all. The coffee in the room and downstairs was not good. I did without my morning coffee for the entire 3 days. Also I specifically asked if they had ironing boards and they said yes, well they may think about putting electrical outlets somewhere in the room other than the bathroom. Speaking of which The toilet tank is filled with hot water ever time it is flushed. Maybe that is why they charge an outrageous $184.00 a night. Someone has to pay for someones mistake in plumbing. I don't mind to pay for a good hotel room but I would never go back to the Hampton Inn, I wish I had not booked there in the first place, I want someone from the Hampton Corporate to call me.

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  7. I have a question: Has anyone that has complained on here ever received a response from Hampton Inn? I am asking because I emailed corporate headquarters & the Hampton Inn that I had the issue with & have never received any reply at all.

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    1. They NEVER return an answer. ALWAYS ignore the problem and sweep it under the rug...

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    2. Great! I was thinking of writing them to with my complaint! I guess customer service is out the door!

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  8. Don't ever stay at Hampton Inn & Suites in North Charleston, SC on Fernwood Drive. I needed to get to an event and sought a shuttle, their hotel staff referred me to a Limo Service that wanted to charge me a $50 rate fee for transportation. The hotel clerk didn't bother to tell me that there was a charge for the shuttle service. There was definitely a lack of communication between the staff and the guest. At checkout, there was a mix-up with the incidental hold fees. It was just an all around mess. Most likely will not stay there again.

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  9. Is there a live person to speak to at Hampton Offices who can help with a customer dispute, or is it the purpose to continue to put people in a endless loop of hold and computer generated voices? I have been very patient with the Hotel staff and customer support since July, and still I receive no return phone calls, no resolution to a bill that should not have been charged, and the hotel manager at Hampton Inn in Pell city has told me that I should not have been charged, but still the charge remains on the Visa. I continue to call and am told everything will be taken care of and someone will call me. I even wrote Hilton Honors an email about my issue with no return reply. I have been on hold with customer service for 5 mins today, 9 mins with corporate (I am typing this as I wait for someone to pick up), and put on hold at the Hampton Inn in Pell. Does anyone there care about customers? Our stay was on July 6th, 2012

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    1. Could you contact to your credit Card company to ask the customer service for argument the disbursing the charges from your credit card.
      It is always very hard to individual customer to argue for getting refund money that had already charged. The front desk service people and the hotel manager might not know how could refund fee from hotel network to computer service system on customer account administrations. Hampton Inn is a big large hotel cooperate management network. I do not know there are someone working on answer questions and solve problems from their customers, even it is supposed they should have. Please do not waiting for someone would call you to refund your money.
      Please contact your credit card company to help you on arguments for disbursing fee from that hotel. Some Credit Card companies are very good on investing the non-reasonable charges. For example, the credit card company in named as “Bank of America” and the “American Express” which I used in recent three years.

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  10. Mary from Fort WorthOctober 8, 2012 at 11:34 PM

    My mother, my cousin and I spent an enjoyable
    2 days at the Hampton Inn in West Point, Mississippi. The hotel was very clean and inviting. Coffee,tea and hot chocolate were always available.We were in town for a
    family reunion and were able to get up and enjoy a delicious
    breakfast before our visiting and sightseeing began.
    I really can't say enough nice things about the staff. We
    were met with smiling faces at every turn. All of the
    employees were so accomodating.I mentioned to an employee that my mother would be turning 83 in a couple of days.The
    next morning Velma and Artavia came to our table with balloons and special treats. The hotel exceeded all of our
    expections. We will certainly look for Hampton Inns when we
    travel. Management is doing a wonderful job selecting and
    training personel!!!

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  11. WE LOVE STAYING AT HAMPTON INN BUT YOU GUYS MUST GET A HANDLE ON THE BED BUG SITUATION

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  12. Tuesday, October 23, 2012

    To Whom It May Concern,

    This letter is to praise the staff at the Hampton Inn in Junction City, Kansas. My most recent stay was last week, October 17th thru the 21st. During my stay, I could not help but to notice I was acknowledged each and every time I walked out of the lobby as well as my return to the property. Who does this? (sarcastically) I must say nice touch. I arrived to my room during the evening. My room was impeccably kept. The housekeeping staff is awesome, to say the least; amazing. I am one of the pickiest, neat freaks that I know. I came into the room looking for something, anything to be out of place, dirty, or just plain old wrong. To no avail, I could not find ANYTHING wrong! Everything was perfect. I even had snacks waiting on my bed for me after a long drive in. From the cleanliness of the room/ bath to the just right water pressure in the shower and that ever so cozy bed, I was in heaven. The next day brought more surprises. Breakfast was great! Issy (I believe this was her name), had prepared a huge spread for everyone and she used so much love in her preparations. The area was cleaned promptly as needed and all of the food was as fresh as could be. Breakfast alone was worth coming again for another stay. The swimming pool and the business center were immaculate. I did not meet any staff not worthy of praise. Steve, Natasha, Ariel, and of course, Carolyn were a few of the names that I remember the most. There were 2 African American males that were very sweet and helpful. There was the maintenance lady who wore glasses and gave me a “boo-boo” bag once she quickly repaired my shower door; she was really polite and friendly as well. There was also one last slender, African American younger lady that works in housekeeping. She was very nice to everyone and displayed the true spirit of hospitality. To say the least, Carolyn should be commended for having such a cabinet of hospitable and professional staff that make this Hilton hotel one of my favorite places to stay. I will definitely be back.

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  13. Regarding the manager in the lake park ga Hampton inn. I stayed at your hotel from 10/25-10/27. In my 47 yrs on this world I have never in my life seen as rude a woman as this Peggy. She is a horrible woman who treats her guests with udder disrespect and disregard for customer service. The only good experience I had was the peasant smile that me and my family was greeted with this morning when we went to breakfast. Then it was integrated by this Peggy lady that in front of other customers started being very rude towards this peasant young woman. I will never stay again and if possible find the right ppl to speak with to have Peggy reprimanded for her lack of customer service and rude nature towards hardworking employees.

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    1. You need to meet Sandra Warren at the Hampton Inn in New Albany, Indiana. The GM, Suan Did nothing

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    2. I thank for you could see and understanding the difficulty for hotel staffs such as the breakfast servant and housekeepers work under controlled by the rude hotel manager. I had worked as both in breakfast servant and housekeeper position in Hampton Inn Great Valley & Frazer, PA. I appreciate for customer’s pressure my services and I tried very hard to do my best to satisfy customers requirements. However, my manager fired me in last Friday afternoon, 11/08/2013. The reason also caused that I did work for customer directly and immediately as fast as what I can accomplish customer service without have time to get my manager's permissions. I am trying to figure out why Hampton Inn hotel cooperate management administrations have these kinds of non-educated in polite behavior but rude managers. I also had worked as housekeeper previously in Maria Mount Inn, in Bar Harbor, ME. . My hard works for satisfy customers, and customer's feedback to my works were always acknowledged from Maria Mount Inn's manager and hotel owner. But I unable get any accredits for my works in Hampton Inn. Hampton Inn employment have rules on novice, and no speech freedom allowed to their housekeepers complains. The manage conduct each housekeeper and their employee to spy on report anything on their monitoring others on their job. The manager does not care provide enough Landry supplies allow housekeepers working smoothly, and intimidate each others for warning about job terminations. It makes huge suppress, distrusting, displeasure working environments for me to work as housekeeper and breakfast servant in Hampton Inn at Great Valley, PA. I am looking for help to find equal human right in employment administrations in Hampton Inn Network, but I do not know whether would find a help.

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  14. You promise no charge if not 100% satisfied. You may lose a lot of money!
    I am at 1001 Wake Towne Dr in Raleigh, NC. I have never stayed in a worse Hampton and I have always used Hampton. 1. A critical part is the bed. It has a cheap double mattress with springs which one can feel turning over. No king was available and it probably would not fit in this small room. 2. After nights of trying to get the room temp regulated, I finally turned the heat/air off. Heat got too hot set at a low 64. A/c got too cold when set at 78. 3. Other more minor irritations: shower curtain too short-water on floor; no bathroom exhaust fan; grout missing in lobby rest room; commode came on and off all the time (leaking).

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  15. Mt airy. N.c. Hampton inn has the worst management ive ever seen my wife works there for the last few years an there so many scandal.s from covering up sexual misconduct to stilling an probly in fruadulent use of money. if you say anything u will be fired. How can Hampton inn let them abuse there corporate name. There housekeepers are treated very poorly. Because most are Hispanic. Which should nt matter.Hampton inn Mt airy n.c. needs management reform or there will probly be lawsuits in near future. Any if the housekeepers get seen smoking bye head staff they.ll be fire. But Hampton. Wont provide them a desginated smoke are. Its hard for family's this time of year. an there job is hard an I'm a male an I can say it. Please follow up our many kids wont have a Christmas. God bless an have a ln good day

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    1. You need to see the management at the Hampton Inn in New Albany, IN. They even clock you out and put your time on another day? I thought NO ONE was allowed to clock you in or out? Isn't that a violation of the Federal wage and hour board? They treat their housekeeping and laundry like slaves! And tell them not to change ALL the linens from a room that has checked out? They guarantee that EVERY room EVERY guest EVERY day that you get fresh linens. However, in New Albany, Indiana, its NOT so! How can they guarantee it was clean from the previous guest? they also don't strip both the beds, if there is two beds and only one looks used, we were told to just change one and to re-use the duvet?. I think ALL linen should be removed! Isn't that a health Department violation? No wonder they have bed bugs! We have had many complaints from guests, with dirty linens or towels. If EVERYTHING was removed, this wouldn't be happening but i guess when we let forgeiners run our businesses...its about the almighty dollar? NOT what right!

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    2. I believe that you said is true. It is time for Hampton Inn have to change their management administrations. We should find the way to let health department to evaluate Hampton Inn in very months, or even more frequently on their healthy qualifications. Also I am fighting to Hampton Inn's rules for that they employment policy on fire their employee if the housekeeper say anything, or, any word that the manager disfavored. Let all of housekeepers come up to testimony the facts on Hampton Inn using employment termination on the housekeeper jobs in excuse of that housekeeper’s did made any voices on complaining the stressful, suppressive and displeasure workplace environments in Hampton Inn’s manage administrations.

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  16. Hampton Inn and Suites,
    36400 Van Dyke Ave
    Sterling Heights MI 48312

    Beware had 4 employees have their credit cards skiimmed after staying at this hotel last week.
    Not a good experience.

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  17. My wife and I stayed at the Hampton Inn across the street from Camden Yards in Baltimore. When we got to the hotel we pulled in front of the hotel and a young man asked us if we wanted to get valet parking. After traveling all night that sounded like a good idea, but the catch was it cost me $29.00 to park overnight at the hotel. I asked the clerk about the charge and she replied that the hotel has no parking of their own for hotel guest. If you ever been to Inner Harbor, then you will know the challenges you face with parking. Please be aware if you plan to stay at this Hampton Inn you will have to pay for parking.

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  18. Anonymous December 31,2012

    I am writing to complain about the Hampton Inn,Williamsburg Ky.The hotel is fairly new and nice,at least the first couple of stays there&I frequent it a lot.Lately,it has been less than meeting Hampton Inn standards.The staff are all overworked&I heard a few of them mention they never get breaks.The hospitality staff have been forced to work with nothing to prepare for the breakfast.One employee actually had to leave her post,to go buy food.The staff is willing,but the manangement needs help!

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  19. Stayed at the Hampton Inn and Suites in Cleburne, TX was charged $50.00 because my daughter had an accident on their sheets. We have stayed in many hotels and have never been charged $50.00 because my daughter had an accident on them, they just changed the sheets and washed the other one's a few times and that was it. My family and I will not be staying at any of the Hampton Hotels.

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  20. We always stay at Hampton Inns, and wonder why you don't use real china/silverware? You already employ a breakfast server - all you need are the dishes and a dishwashing machine. The paper products usage could be cut by a bunch, and storage and costs should even out after a year or so. The "compostable" plates, etc, are good ONLY if they are composted - in a landfill they are preserved forever. We otherwise are usually happy with our stays at Hampton Inns. Thanks for your time.

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  21. I'm currently employed at the Tiffin Ohio Hampton Inn on south county road 231. I ama busty woman with some extra meat on. Y bones and was given a medium shirt, it was tight but I did not want to complain seeings I just started this job, within 2 days the manager Gina Russo came to laundry and proceeded to call me a sausage. I've always had issues with my personal weight. I'm half tempted to be calling corporate in order to file a report against her for harassment

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  22. Mr. Nasetta
    Hilton Hampton Inns

    This letter is sent to share observations of my families lengthy stay at one of your Hilton Hamptons in tthe city of Boerne Texas. When I share lengthy it is mentioned that our stay was over the period of several mounths while we had a new family home being built. We were one of two families that were in this same guest situation and I am sure that you can appreciate that as we both families are now permanent residents in the community do not wish to personally address these comments but would rather be respected and remain anonymous as i am sure you will respect but hopefully be made aware of the situations.

    Upon moving in we were very pleased with the initial Hotel management Richard who was always very kind, professional and helpful to everyone. Very sadly he departed the hotel and we had the unfortunate daily of dealing with an older woman Linda in the Hotel Mgr role that is clearly miserable and should never be around people. At times this woman clearly smelled of body odor and was always unkept. Everyone in and at the hotel saw and shared in this view.We did write an email to the hotels owners of comment to try to help but this only resulted in being ambushed in the hotel lobby living room in front of other by Linda. We did not want to leave and move to another hotel so fo the next month of our stay we had to endure her ugly disposition and manner. The desk mgr Tracy always had her kid at the hotel and was equally rude and just never pleasant. A kid named Travis at the hotel desk had the reputation of taking housekeeping girls in the housekeeping restroom and meeting room closets. One to the maintenance men was always very dirty and unkept. All the staff talked for days about the mgr Lindas daughter being in a hotel room and caught and walked in on in a room by a Hilton VIP diamond member.

    We were never more glad to leave anywhere in our life. We love Boerne, Texas. It is our home and we will never reccommend the nHampton to anyone. They are disgusting there. It is such a shame as it is a pretty little building and pool.

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  23. i tried to check in the one in cambridge ohio, their own maid told me not to stay there saying they have bed bugs!!! and when i tried to ask about it from the lady at the desk she was so unprofessional and yelled at me and said if i was going to ask about it i shouldnt even stay there and i was only asking what the maid said

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  24. Hampton Inn Bloomington Indiana treats their employees very rudely. I overheard a housekeeping manager yell at her housekeeper that she was FUCKING DUMB. That is very unprofessional behavior. The housekeeper was in a room cleaning and the manager was in the hall yelling at her. I will choose another hotel next visit to Bloomington that is for sure. No one no matter what their job is should be treated so badly.

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  25. Our Board of Directors for the Sooner State Peruvian Horse Club went to the Hampton Inn in Duncan, OK to make arrangements for a show hotel. The gentleman at the desk was very polite and got the manager for us. The manager was one of the rudest people I have ever dealt with. We were treated like we weren't "good enough" to stay there. He suggested we go down the street to a "cheaper" hotel. I don't know if he thinks all horse people are scum bags or what but he is sadly mistaken. We did find another hotel, very nice one, in Duncan that is more than happy to have their hotel as our show hotel. Needless to say none of our people will ever use a Hampton Inn again.

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  26. Your business practices are very poor. Instead of trying to help and provide information or in the very least logging that you tried to help, you just said it was out of your hands and not fixable. We will not be using these hotels again. For future I will be telling my friends and coworkers not to use this chain of hotels.
    Your corporate service is horrid.

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  27. Driving home from Florida we stopped in Scottsburg, IN to stay the night. My first stop was Hampton Inn & Suites. The lady working there told me (in a bitchy & arrogant voice) She had no rooms! And then said nobody on that exit had rooms. She said I had to drive 50 miles down the highway to get a room. Walking out, I almost turned around to ask her if I did something to offend her because of the way she treated me... I drove across a street got a room at the Quality Inn Hotel. When I got home, I called Hampton Inn Corp. office to complain. This is what I got in return from Hilton Corp today:
    Good Day Mr. Martinez,
    I wanted to apologize for the issues experienced during your stay. To make amends for your experience, we would like to offer you a $25.00 American Express Gift Card. The American Express gift card is to be used only for Hilton Properties only. The gift card will be mailed to the address on your profile unless otherwise notified.

    I sent back an email telling her to keep her $25 and that I never stayed with her company. This wasn't about money or getting something for free! And that all I wanted was the prejudice to stop! Remember, I was just coming back from Florida and had a nice dark tan. I believe, I didn't get a room because of the color of my skin.

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  28. My husband and I have stayed in Hampton Inns exclusively the past two years, and we travel quite a bit.We are Hilton Honors members. I am dismayed at the rise in prices at Hampton Inn but particularly in Fargo, ND, where we go to shop and to see doctors. Next week we're paying $107 at a Hampton Inn in Anchorage and for a room in Fargo Thursday night? $139. We are going to start looking for a different hotel, either in the Hilton chain or another chain. Hilton Garden Inn in Fargo is less that $139 as are a number of other hotels. When I complained to the desk clerk and said we would go elsewhere, he transferred me to the sales manager who said she could lower it to $118. A HH card might get us a bottle of water some day.

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  29. I stayed in the Hampton Inn In matthews, NC, for 3 nights for a business conference. I had no extra expenses (incidentals) - just the room. When I got home, I found my bank account had been drained. The hotel is used by my company frequently and has a copy of the company's credit card information. This hotel charged my card for the entire bill and then turned around and also billed my company's credit card!! Now I am having a devil of a time getting a refund on my card because they "don't know how to do it". Extremely unprofessional behavior. I will never stay there again.

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  30. if u are considering staying at the Hampton Inn in Danville IL., please observe the housekeeping staff as they clean the bathroom floors on their hands and knees. they had their mops taken off of their carts, no explanation why and if this is not inhumane treatment, I don't know what you call it. Those employees are not animals and this is the USA, not a third world country. My next stop to get the word out is the Corporate Office and the Dept of Labor

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    1. I chose to do the bare floors by hand as we have to ensure all hair and other dirt etc., is missed by the brooms and mops..... I do this because I know what it is like to stay at a hotel and see filth!

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    2. I work at a Hampton and we were required to get down on our hands and knees to mop bathroom floor. I would rather use a mop! at $7.25 per hour with NO raise for over a year? im DONE!

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  31. I currently work at a Hampton Inn & Suites.... I cannot say where exactly, however, good housekeepers, like myself, are hard to come by. I have been slaving away cleaning the most horrid rooms you can imagine. We are often mistreated by our own housekeepers and housekeeping manager! I was called and hunted down for this minimum wage job, mind you I have a B.S degree, and was told they wanted me and they could offer me 40 hrs "just for me".... I fell for it hook line and sinker. I entered a major "storm" that had the front desk pinned against the housekeepers. We were told not to talk to or bother the front desk workers... So correct me here if I am wrong, I am to walk into work ignoring the front desk workers even when they greet me? It gets better... After we, the housekeepers, slave on our hands and knees cleaning every nook and cranny, someone is going back into our rooms planting dirty laundry and/or items required by Hampton are missing.... It was blamed on the front desk by our housekeeping manager. I fell for this too, then! That was just the first week at work... Continuing on, we were told to keep a record of our cleaning time per room. Anyone that has stayed at a Hampton Inn & Suite can tell you that these rooms are huge and the queen rooms have two double beds (double the work). We are asked to only take 15 minutes per stay over and 30 minutes per vacant rooms... Then we have the DD'S, do not disturbs... When a guest uses these signs on the doors, we have no choice but to mark your room off our list, even if you want service later because we have a certain time limit. This may be nothing you say... It is a legitimate gripe, for example, I had 11 Queen rooms, that means 20 beds total now 20 beds to strip and remake, those beds have 6 pillows her room... I change the mattress covers and the pillow cases against my housekeepers orders. So 20 times 6 = 120 pillows times 2 because then we do the pillow cases = 240! Now we do 20 beds, linen= mattress pad/bottom sheet/ top sheet/ duvet cover, duvet, pillows.... By then we have to do 11 bathrooms, tear put every towel, even unused, and replace... That is 4 towels times 11= 44 bath towels, 44 hand towels, 44 wash cloths, 11 bath mats..... I scrub everything, the toilets, trash cans, bathtubs, showers, dust everything (not just swipe a rag over it), wash all 4 mirrors, 44 mirrors... You get the picture? I hand wash all bare floors... I brought it to my housekeeping managers attention that rooms were not getting cleaned properly and how much and how thick the dust and crap under the sinks and behind the doors and toilets etc., and was told that I was too nit picky! So I ignored her and kept cleaning anyhow....

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    1. I agree, you should remove ALL linens From vacant rooms. However, the Hampton Inn in New Albany, Indiana does NOT do this. we have had many complaints that the housekeepers are putting dirty towels in rooms? I think its from not removing ALL linens.someone picked their nose, wiped on "clean" towel and was overlooked until next guest Arrives. I find this discustingly gross!

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    2. The Hampton Inn in Arroyo Grande, CA does NOT do this. The stay over’s guess are always compliant about the housekeeping service that his give. Hampton needs to get their priorities on check. Both the general manager, Andrew and the housekeeping manager, Carlos Ruiz over look thing in the hotel. There constantly make the housekeeping staff cry and are always insulting their work.

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  32. Amazing how my rooms are the best kept and cleanest in the entire hotel! Now I started having my housekeeping manager and the less clean housekeepers back stabbing me! I got pulled into the conference room and bashed... They said I was starting things after a certain housekeeper lured me in and after venting, turned and trashed me to our housekeeping manager. I was venting about the filth and improper cleaning techniques... NO big deal so I thought. The housekeeping manager then yells that she does not need the "bleeping" job and "bleep" this and "bleep" that and throws her keys across the table saying, "if you want my job you can have it." Why I did not walk away after all this verbal abuse, emotional abuse, slander, libel, and backstabbing is because I took the job and felt obligated to honor it, no to mention I live a long ways out from the work site. The housekeeping manager fabricates everyone's words to make it "all about herself"... I believe she is bi-polar... Her moods are so up and down that I feel like I am on a horrid roller coaster ride that derailed and we cannot stop..... She now wants us to come to her about concerns, I tried this avenue and she made it all about her again... Now I am too slow, I cannot keep up with those who half ass their rooms, I am too detail orientated and tend to be a perfectionist... Is that a bad thing I wonder? Well, it is to her because now everyone is gunning for me and has spread a wide range of stories that are very demeaning towards me... I don't help...

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  33. I am the one who stops doing whatever it is I am doing to help everyone... I even write this down on my time sheet... Today, the housekeeping manager was very pleasant when I arrived at work, I was scared because I knew the low was coming... I was not prepared for how low... After my lunch break, interrupting my time and my rooms, she tells me to drop everything and go down to the meeting room where only two of the 5 housekeepers were sitting glaring at me... The concerns were voiced and I tried standing up for myself and all three came at me hard. I am a liar, and because I had to call off to fix my broken car I made them come in and do more work... I was told thanks a lot for leaving us stuck. I stated I would come in anytime without complaining... Then again I stay from 7:50-4:30 5 days a week when these 3 leave from 1-3.... I would try and say something and the one housekeeper started yelling at me and getting very hostile towards me... I stated how I could leave and she could continue to act like that on her own time. I stated that she was a bully and a harasser. I had to literally holler above her to state that I can leave as I have a B.S degree in criminal justice.... I do not need this childish warfare... The housekeeping manger walks by and as she left the meeting room saying "bleep" this, throw her keys and they smacked me in the face, right into my lips.... I walked out behind her and set them on the front desk, went to the break room got my things and waited for her in her office. I asked her if she wanted me to finish my rooms or leave. She stated she did not care what I did. I stated that I was unaware of what was going on and that I did look up to her at one point until today. That I have busted my but and asked for every way to be as fast as those whose rooms are not as clean.... She says I went to our manager, I voiced concerns I did not go above her however I should have.... And then I was told I refuse to comply unless its her and I said, I do everything asked and she says I disappeared... I was on the floor she put me on, I had a smoke on my break, and went back to work... I did not disappear, I said look at the cameras and rewind them... And in the end, I was told I am too much of a perfectionist and we can work together in rooms Thursday and to "get some sleep"! Who do I go to now? The guests see the one side, I see all sides.... I am glad I was sent home for the day because I could not even look at anyone else or talk to anyone.... I was abused... I never had this much drama anywhere... PS we failed our inspection..... Go figure!

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  34. Checked into the Hampton Inn in New Albany, Indiana and was greeted by the most cheery young lady. She was very friendly, speedy, and professional regarding the check-in process. She said I looked like I had been travelling for a long time, and offered to brew me a cup of coffee. She continued to assist me as I was helping my physically limited cousin to our room. I cannot say enough positive things about Miss Cocherham and felt she deserved some type of praise for making our stay at the Hampton, not only comfortable, but also a very pleasent experience. I will be back.
    D. Gencarelli

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  35. I had booked to stay in newport RI for 2 days 6/17/2013-6/19/2013 and on 6/14/2013 due to the horrible storm we had in ct, my house got flooded and I was told by my towns Police Department and fire department I could not leave my house until the water level had dropped because it can cause more damage to my house and because my furnace is in my basement it could catch fire as well as ruin all my furniture. I attempted to reschedule or cancel my stay and I asked to either reschedule my stay there for a different time or be refunded and not only would they not do either of them but they were extremely rude on top of it. I understand the hotels policy , however, things happen. and for them to not to understand or even consider different options to keep me and my family happy is rediculouse. My family and I go to Newport every year and spend 2-3 days there and we stay at Hamptin Inn, but this will be the last time my family and I even consider the Hampton Inn and for that fact Newport RI. HORRIBLE CUSTOMER SERVICE AND I HAVE NEVER BEEN THIS DISAPPOINTED BEFORE,

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  36. There were power outages in our guest condo due to a storm that passed through the Twin Cities on June 21. Fortunately, we were able to find a room at the Hampton Inn by the airport. My husband was ill with a bronchitis and needed to be able to rest in an air conditioned facility. When we learned that the power outage could well continue through Monday, the 24th, I talked to Abe Abreham about our situation. He found another room for us at the same place; allowed us to have an extended stay until the new room was available; and offered to help us move our luggage from one room to the next.
    He patiently found our Hilton Honors account; he asked if we needed any other help; and he was well-mannered, smiling, and friendly throughout the whole time. Mr. Abreham deserves some recognition. Our thanks to him for making a difficult situation easier.
    Jim and Karen Ingalls

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  37. I had the privilege of waiting for a client at the Hampton Inn Racetrack Road last week. A worker pleasantly was waiting on someone. The supervisor Marilyn asked him a question and he was politely answering when she rudely interjected, "Shut Up!" I was appalled. I told my client. He asked the worker his name which was Gerald whom I commend for his professionalism in regards to his boss. A company can't succeed with a supervisor as Marilyn.

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  38. BEWARE OF THIS LOCATION!
    I had the worse experience of my life at the Hampton Inn Suites in Austin ,Texas location of 7712 East Rivrside Drive in Austin. The hispanic guy who was suppose to be the Assistant General manager chases me down on the outside sidewalk front area of the hotel. I had visited someone in Austin and also withdrew money out of the hotel atm machine. They had what appeared to be complimentary free sandwhich. He grabs my right hand, yanks it slams his and on th sandwihich, snatches it out of my hand and says" you are homeless, this is not for you". When I realize he has just grabbed a hold of me and is aggressively yelling at me , I ask his name as now I am apalled and confused. He responds and says I dont have to tell you my name or anything and stomps ff like a crazy man. I elect to go back in the hotel to file a complaint and the general manager run in the back like a frighten deer. She would not , nor would he come out to the front desk and al the employees are hiding in the back now. Finally a front desk person comes forward and I ask to speak to the General manager. When she comes out, she acts angry,guilty with a chip on her shoulder. She never profssionally says Hello or introduce herself. Like a child she says to me you stealing one of our sandwhiches. I look at her as if to say 'where is the remorse or professionalism". I ask her fo the formal name of her employee assistant and she refuses to tell me. she never offered her name but thank god she forgot she was wearing a name tag and their were business cards on the counter. I ask for the corporate offic for number, she refused and then said I think I will call the police. I smiled at her and thank God during this entire episode I had been on the celluar phone on a business call. i was smart enoughrom the time the employee her associate run outsid and grabs me from the time I reentered to get his information for a report I had a wtness on the telephone. I have never seen two management employees in a hotel acts so proorly and unprofessional. They had the nerve to tell me I was homeless and stealing. I have been a homeowner for the past 7 years, traveled on business the past 20 years, owned my own business up until 5 years ago and have trained numerous employees in ^ different states. Now why in the world would anyone say such crazy and disrespectful things to a potential future customer. I will be filing a claim ad possible lawsuit based on this slanderous level of disrespect.

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  39. I have been staying in Hampton Inns for years, but ever since Febreze came out the hotels have been using it , to my dismay. Firstly, the smell is way too intense and gives me a headache and makes my throat tingle. I just checked out the Febreeze ingredients on the internet and it is pretty astounding, as are the tests they have tried on this product - check it out yourselves. I plan on sending the Febreze page to Corporate Hilton offices to inform them on the problems with using this product. I hope they will review it.

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  40. I have been staying in Hampton Inns for years. This past weekend, at my stay at the Waltersboro, SC location, my luggage was stolen. I had been on the road for one month so needless to say I had EVERYTHING in my luggage. I reported it to the front desk, the police were called and a report was made. I asked them to review survellance video and was told it had to be done the following day by the GM and I would be contacted at that time. I returned home. The next day to my astonishment, I received an email from the GM stating he hoped I enjoyed my stay and he looks forward to servicing me again!!!! Are you freaking kidding me??!! I replied with an email explaining what happened and was waiting for him to contact me regarding the situation. Well guess what, no reply...totally unprofessional, disappointed and disgusted with H.I.

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  41. After hearing your hampton hospitality ads all weekend on Tv I had to contact you. last weekend retuned from his Navy deployment in japan to californis. He started to drive cross country to ohio to pick up his wife and baby who he had not seen for 6 months. Not having alot of cash,he would call me when he couln't drive any further and I'd call the closet hotel and pay for his stay on my credit card and he'd sleep and hit the road again next morning. When he was near the hampton inn in York nebraska we called hampton and they denoied his stay. great way to teat our soldiers.

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  42. I have to say I'm incredibly disappointed with your company. My parents were set to travel from Florida to Connecticut to visit my children and I. They booked their hotel stay with Hampton Inn as they always do and paid up front for the rooms. Approximately 2 weeks before their intended travel date my father ended up in the hospital with severe chest pain. He ended up having a stent placed as they found a 95-99% blockage in his left main artery. My mother is now being told by Hampton Inn that they will not refund her money because they do not consider this a medical emergency. Excuse me?? My father almost LOST HIS LIFE! But this is not a medical emergency to the people at Hampton Inn?? Please, by all means, define what a medical emergency is to your company?? I'm disgusted. My parents deserve to have their money refunded. It's the right thing to do. C'mon Hampton Inn! Get your act together!!

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  43. I stayed in Hampton Inn in Somerset, Ky on Oct 4th and 5th 2013, room 225. We checked out on the 5th. We had our luggage ready to go and put it on the bed and went downstairs to get breakfast. I had a small pink pouch with 2 prs of earrings and a gold necklace in it. My husband and I both saw the pouch in the suitcase when we went down. When we got back to our room, all we had to do was close the suitcase and leave. Didn't check to see if the pouch was there, (my mistake). When we got home, I couldn't find it, so called the motel. They told me to call back on Mon, morning and talk to Donna over housekeeping after 8 am. I called about 8:45 and she said she didn't find it. Then my brother who was staying in the same room called the manager, Tim Kelly, and Tim called me. He told me that he didn't think anyone of his staff would have taken it. Well, someone did. Those earrings were over 50 years old and the necklace as at least 35 years old. They don't mean a thing to anyone else, but they mean the world to me. The necklace my daughter bought for me for my birthday when she didn't hardly have money to buy food to feed herself. I have been crying since I discovered they were gone. So upset. Just hoping there is an honest person who will turn them in. Next time I travel, I will be taking Avon jewelry. A really upset customer.

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  44. Hilton Worldwide, Inc. Office Headquarters
    7930 Jones Branch Drive
    McLean, Virginia 22102

    I am writing to inform you of the drama that is enfolding at the Hampton Inn in New Albany, Indiana. The management should be replaced or the Hampton name be removed from this motel, as it does NOT have the standards a Hampton Inn should have. I think Hilton has already removed their name from this one, and has no association with this Hampton Inn. My husband and I have stayed at several Hampton Inns over the 18 years we were married. We even considered buying a franchise at one time. I will NEVER stay in the Hampton Inn in New Albany.
    You should investigate what is going on? It needs to be closed and renovated. The wall paper is bubbled and falling off the walls. Most of the bath tubs are stained by rust and mended SO much that it probably won’t hold water. The toilets come up off the floor and move while you are sitting on them. The plumbing in some rooms require a plunger with EVERY flush or they overflow. The toilets are permanently stained and GROSS! The drain pulls in both bathtub and sinks are broken. Some shower handles in bathrooms are broken off, and one that doesn’t match is replaced? The hooks for your robes are broken off the wall but left in rooms. Curtains are dirty and off tracks. Drawers are off track and most drawer handles are broken. Desks are falling apart. The halls are rarely vacuumed. Black stains on carpets in most every room. Some rooms smell like animal’s urine or smoke. They use Febreze, which doesn’t work! They need to use the ozone machine or change carpets! ALL the while, the maintenance man was sneaking women into vacant rooms NOT doing his job? And the housekeepers were getting blamed for not cleaning the room he had his girlfriends in?
    Management tries to humiliate the housekeepers and laundry personnel by taking pictures of what you did wrong and show your co-workers before you are even told? Isn’t that a privacy violation? The force you to HURRY, then reprimand you if you forget to put a cup in a room. They only pay $7,25 per hour for this torment? Your boss tells you, against your better judgment, to re-use the duvets that a previous guest used? Also, I’ve witnessed her wipe a toilet and with the same rag, wipe out an ice bucket! Isn’t that a Health Department code violation? AND the GM clocks you in and out on YOUR timecard and promises to put the extra two hours you worked on another day so she won’t get into trouble by “the owners”? I think that IS a Federal wage and hour violation. The labor Department needs to know how the management belittles you and cusses like a sailor around guests. F-this and F-that. VERY unprofessional!
    DON’T take my word for it. GO check it out yourself! See if they pass inspection, this time. They haven't in the past
    Sincerely,
    A Very concerned person

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  45. Stacy Graham is my name and this weekend I stayed at the Terre Haute location. I had prebooked for 2 nights through a travelling website. The advertisement stated smoking, refridgerator, microwave, and etc in the rooms... However there was none of the above. I had already paid thru the website however Hampton Inn charged me as well to stay in the room. When questioned about this a story was fabricated and they refused to provide me with written explanation as to what the charges were for. The manager said he would email them to me and over 24 hours later I have received nothing. The staff was extremely rude and hateful. The room was dirty. The thermostat in the room did not work thank god I brought my own blankets. When I brought this to their attention I was treated as if I was an imbecile. I felt as if I was of lower class in this hotel and never again will I stay at another Hilton ran property again. I will continue to stay with the Holiday Inn. (sadly they were booked or that is where I would have stayed anyway)

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  46. my name is Anthony Duncombe i stayed at Hampton inn Tampa East, firstly your staff stole two (2) pillows & then accused me of removing them, i checked out of your hotel room # 412 before 6am on the 23rd december 2013, after returning back to the bahamas i received a voice mail on my home phone from a lady named christina (house keeping dept) at 11:23am saying that i removed two (2) pillows from room # 412 which i rented and that my card would be charged for the pillows, i called the hotel back and she was not there neither could be reached by your staff, i then asked for a manager which was not available, i called every day with no manager or christina (house keeper) being available, every time i called your hotel i asked the person on the phone to check the security cameras to verify the size of my bag which is very small & to verify that it is the same bag i came with which is the same bag i left with, i no there is no way for those pillows to fit in my small bag, no one ever called me back, i also asked them to check to see if anyone entered the room after i left your hotel, i finally was able to reach a manager on the 27th december 2013 at 11:32am and she said she will check it out, it is now 4:50pm on the 27th december 2013 i have not recieved a call back yet but was already charged before i was even talked too, my time is precious & valuable just like your staff what did not return my call and it is proof that I am not considered a valuable customer, you seriously need to check your staff because they will cost your establishment more than me as a customer, i have obtained a lawyer and he will be contacting your office in short order

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  47. My wife and I, stayed at the Hampton Inn in Santa Rosa, New Mexico on Saturday February 8th 2014. The rooms were clean, But! the girl working the desk in the evening when we checked in, was rude, and smelled like she had been smoking marijuana. If this is the practice of The Hampton Inns, then we will no longer stay at this chain.

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  48. Stayed at property in Rawlins Wy. Stayed for two nights. The room itself was great. We got the King Studio w/sofabed. The room was big and everything we hoped for. Breakfast had a lot of different things and was better than most. Are only problem was the staff. No major things, but things we thought weren’t professional. On check in, the clerk was in the lounge watching tv with her boyfriend. Went we arrived she did service us quickly but it seemed she was just trying to get back to the tv. Was not rude, but wasn’t friendly either. The next morning we were driver to a function and as we were leaving a little punk kick dog came racing out and tried to nipped at me. Kind of a strange place to have a dog. It was there the next morning as well. I watched it go outside a do its business as I had breakfast next to the window (ended my meal). I think it was the morning mangers dog. Not sure way it was there. I don’t take my pets to work. Lastly, Sunday morning (last day) the cleaning staff decided to have a morning water cooler talk about their weekend out side of our door (we were in the last room next to stairwell. After 15 minutes I had to go out to the hallway and ask them to please move somewhere else of be quieter. All in all, the unleashed dog bother me the most.

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  49. I stayed at the Hampton Inn in Athens, AL. December 20th 2013 I was told that since I was paying with cash I needed to pay for the 2 nights ahead of time. I ended up staying one night and they lady at the front desk said that a refund check would be sent to me. It is now February and I have not received my check. I have contacted Hampton Inn and was told they would see what they could find out. I have not gotten a phone call back. That was 120.00 and 2 months is way too long to wait for a refund check!!!!

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  50. Hampton Inn at Kayenta, Arizona the nicest hotel we've seen in several years. It was our first stay at a Hampton. Of course we turned around and booked Hampton Inn - Flagstaff, as we traveled South. Another fine property. From now on we'll check to see if there's a Hampton Inn within 60-miles before we book any other. Thank you Hampton Inns!

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  51. I called mid February to book at the Hampton Inn, Dade City, FL for March 7, 2014. Due to a medical emergency that I suffered, I was unable to travel the 4.5 hours to the hotel. Donna the Manager, took the liberty and had the audacity to charge my credit card over $246 for two rooms! How in the world can you charge customers who were Not even in your hotel?! I will be calling Corporate And my Attorney Monday am!

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  52. We checked in to the Cleburne, Texas Hampton Inn July 8, 2013 and checked out today March 11, 2014! ...mind you, we did not stay at the Cleburne Hampton Inn last night even though it was paid for because general manager Sana Orabi told us we were more trouble than we were worth and threatened to kick us out!
    Corporate has been informed on several occasions of the terrible housekeeping service and lack of towels we were receiving. Sana would inform corporate that the issue had been resolved when it NEVER was.
    She even told us yesterday (the first time she agreed to listen to our complaints) that we could complain to corporate all we want because the complaints go directly to her!
    She told us she didn't even have to "take us in" because she is not an extended stay Homewood Suites and Hilton said she shouldn't have taken us as guests in the first place! ...we have a recording of her screaming at us and telling us she wants us gone...completely irrational behavior! She was informed she was being recorded she then tried to calm down.   Sana Orabi's behavior was something I've never experienced in my life from a professional!  I can't believe we were treated in such a manner from a Hilton property general manager...especially since we are diamond members!
    We have stayed at many Hilton properties and most are absolutely wonderful!  The Cleburne Hampton Inn is NOT!
    We really would like to discuss this issue over the phone with someone besides Sana Orabi!
    We stayed at the Cleburne Hampton Inn for 8 months only to be treated Terrible when Sana finally did decide to discuss our few complaints!
    I had to make my own bed for months  until i said i thought it was wrong! ...on days when I wanted housekeeping service they would simply take my dirty linens and then drop them off later in the day in the hall with one towel one washcloth and one hand towel (not 3 like other guests)
    There was a nasty stain on the toilet that was there for 5 weeks and was there when we left the room for the final time! We had complained about that on several occasions but it was never cleaned!
    Please know that we stayed at the Cleburne Hampton Inn for a long time before we finally started to complain...eventually we had to start saying something!

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  53. Sept 1, 2013, I moved to WA to provide in home care for my father, and my mother, who is in a nursing home with Alzheimer's. March 16, I flew my husband & 2 boys from KS to visit (after not seeing them for 7 months). I chose HI because I've always been impressed with my stay, & wanted my family to have a clean, comfortable room for a 5 night stay. The 1st morning, 3-17, our room was not cleaned. I notified Jordan at desk, who took notes on my complaint and said he would tell maids. Maids 1st insisted there was a DND sign in lock. sign was under vanity by ice box (after looking 20 min on Tuesday). Then, maid changed story that my husband said we didn't need service (no towels, garbages full, he would never say that). He actually told her to come at 11:00. Again she stated a DND sign in door. We dumped garbage and got towels ourselves. Tuesday, room was cleaned, but not well (dirty tissues under vanity, hair on toilet & floor). Mgnt was told. Wednesday, son had a bloody nose on bed, desk told, room was somewhat cleaned. Thursday, room again was not well cleaned, (bath), bloody tissues under vanity. In looking for remote, I found a tampon (in wrapper) between bed and wall. Mgnt told again. Also that Thursday, breakfast staff told me I wasn't allowed to eat because I was not a guest (I paid for room, under my name), I was having coffee with husband. This I didn't mention to desk. GM Mindy Delozier & I talked on phone for 30 minutes. 1st, she offered guarantee of not paying for one night. Later in talk, it was implied by her that since the entire stay had problems, she would stand by her guarantee of not paying for stay. After being charged full amount minus 1 day, she insisted she didn't offer the guarantee. I told her I was NOT satisfied with only 1 night, and reminded her of guarantee and my disgust with room, especially seeing the tampon. I strongly believe HI should stand by it's guarantee and refund the full amount of my stay. I am NOT satisfied at all.

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  54. By the way, how DO you email anyone in corporate?

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    1. google 'cooperate' in the search it should come right up i too needed to find it.

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  55. I stayed at the hotel located in carol stream, il.. I was over charged & the manager of the location told me my receipt was irrelevant; then she refused to help me!

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  56. On 3/24/14, I mistakenly booked a 5-day stay at the Hampton Inn, Oak Ridge, TN instead of the Hampton Inn on Oakridge Dr., Ft. Collins, CO. You can imagine my shock when I received the confirmation! I immediately called the Customer Support number on my receipt and was referred to Adrian, GM of Oak Ridge, TN. Over the course of the next 10 days, Adrian worked with Expedia to guarantee a refund for what was initially noted as a non-refundable reservation. Adrian was courteous, patient, and professional which I truly appreciate. Would that all hotels had GM's as conscientous and service-minded as Adrian. If ever in Oak Ridge, TN, be sure to stay at the Hampton Inn!

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  57. The advance purchase program is strictly for the corporation not the guest. I made a reservation for the Hampton Inn Columbia Fort Jackson area for the Military Graduation on May 1. Then when we received the information from the base the rates were less. I called the advance purchase customer area and they would not modify the rate at all. In fact their statement was when you pressed that button on the computer it was a binding contract that is legal. I stated that I am callong three weeks before arrival do you have a cancellation fee. No we do not. If I die will my card still be charged yes. I feel that the corporate office treated me no better than than the clerks. The hotel was willing to adjust the rate but the advance purchase area would not allow the rate to be adjusted. It it is truly unfair treatment when you know over three thousand families are coming to the Basic training graduation and they sieze the opportunity to take advantage of the families. This is the perfect opportunity to show the men and women that you care about them and their family. I am very disappointed in this corporation attitude.

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    1. Addendum:
      I was never allowed to speak to the managerial staff, clerks always say I know what they are going to tell you. Their regional Manager Moye does not take phone calls per the clerks.

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    2. i hear you there i wasn't either i got in trouble for doing so when i did.

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  58. i worked at hampton inn in omaha and its the worst place to work. the management is horrible, the employees are rude, they treat their employees inhumanely we are no more than considered dirt. i was fired only after 1 month of employment, just for not eating their 'Olive Garden' meal they provided for us on the lunch break we were given. i know and have been told by a professional physician that i have acid re flux and im not allowed to eat these sort of foods i told them when i was asked if i was going to eat i nicely said no i wasn't hungry only trying to save myself from the embarrassment of saying i cant because of my acid re flux its kinda embarrassing being only 38 and female with this issue. she tells me im not a 'TEAM PLAYER' and that i'm rude for not eating the meal!!!!!! i have NO JOB now and can't pay my BILLS!!!!! i would think this was a petty reason to ever get fired from a job well 'she' just coughed it up as a 'BAD ATTITUDE' !!!! she needs to loose her job she has fired everyone from there so far she can't keep people on she has no manager skills she instantly fires everything with her is a 'THREAT' do this or else all the time. she controls everyone's lives it would seem like. we aren't given mops, we are on our hands and knees like dogs and we are a human being. they have no laundry person. they refuse to hire one. it would cut into her 'BONUS' seems that's all she cares about. it's sad that this is the way hampton wants the hotel ran i was greatly disappointed i expected much more, and i needed my job!

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  59. We had friends stop in from out of town and we tried to get them a room at the Hampton Inn, Mentor Ohio (Diamond Center). When she went in they told her that there were only Queen beds available. She came out to tell us and we sent her back in to book the room. Once she was inside again, she was told they only have King Suites available, which of course cost more money! I believe they were trying to take advantage of a woman that probably had had to much alcohol. When I walked in to find out why it was taking so long, we were told by a man behind the counter that if we didn't want that room there were plenty of other hotels in the area we could go to and he pushed her credit card and ID at me. I took the cards and we left the building. My husband asked what his name was so I went back into the hotel to find out Daniel was his name and he was extremely rude! He told me that I had to leave the building or he was going to call the police. I told him to go right ahead, that I hadn't done a thing, he was the one that was being rude and didn't want us staying there! We ended up at the Residence Inn on the corner. The couple ended up staying 2 nights in Mentor and I would NEVER recommend the Hampton Hotel in Mentor to anyone that was coming into town with rude customer service people they have working there! Daniel.....I told him I would not forget his name and would be reporting this to Corporate! Find a new job Daniel, if you are that unhappy providing customer service to people!

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  60. I would lilke to Recoginize the efforts of Chad Green one of the managers at the hampton Inn Downtown Little Rock. I am a frequent guest or regular as the hotles refer to us as. Chad is always professional he goes out of his way to accomdate all the guests to include the regulars. His pprofessional attitude coutesy and attitude is above reproach. I am employed in the Quality Assurance Industry and a long time diamond member who travels a great deal to many locations.The professional knowledge ability and attutude that Chad has keeps manu guests returning to the Hotel. The Hilton should market in professionalism and attitude across corporate headquaters and training for all managers in the corporate structure. I would atleast give a a Letter of commendation for Attitude, Courtesy , Respect and Professionalism that he has when dealing with all customers of the that stay at the Hampton Innn Downtown Little Rock

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  61. Failing to do so, I have no other alternative but to file a Statement of Claim in Mississauga Small Claims Court. Upon filing and serving my claim, I will request full discloser of all documents related to my booking. This includes, but not limited to, my original sales receipt and the corresponding emails proving emails were sent to me. Photographs of the “damage” to the “wedding” room. Multiple receipts for the bookings associated with my group book for June 14th, 2014. Records of key cards and transactions of times and rooms that were accessed. I will also seek punitive damages for not allowing my guests to check-in on time, resulting in my “same-day-edit wedding video” not being completed and my guests being late for my wedding.
    Please note once my documents, including my emails and phone recording, are filed, this matter will become part of public record. I bear no responsibility or liability for matter going viral. Rose petals and confetti in “wedding” room leads to a $150 damage fee? I think that along with the phone recording of a disturbed General Manager, and a clear violation or security and privacy regulation, will garner enough attention.
    Not sure what Debbie Ghandi and her crooked hotel representative were thinking when they thought they could take advantage of me and my respectful guests. Maybe my wife and I were labeled as “rich, young, punk, kids” and they were under the impression we wouldn’t have the diligence to fight for our rights. They need to understand that my wife is licensed member of the Law Society of Canada and that I am a litigation analyst. The facts of this case are overwhelmingly in the Plaintiff’s favour. On merit alone, and personal interest aside, I will fully exercise my right to justice.

    Please contact me directly at

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  62. My highest praise for the staff at Hampton Inn and Suites Montgomery-East Chase Alabama. We were guides for Europeans from some eight countries, and they were so incredibly well treated that they commented on it to us over and over. The desk staff, Mr. Holley, Mona, helpers, and the cleaning staff were outstanding, kind, and offered help and advice in every way. What a wonderful reception they gave to guests who came to us from far away. Great job!

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  63. I had a 10 rooms block for my wedding from 8/7-8/11 and the experience was horrible. They have everyone on different floor not like they promise me, when i checked in they did not have my two rooms connected as i was promise and the fridge and microwave was not there. When i came back from the wedding they were suppose to clean the room and set up candles and rose petals for us that I provided. me and my husband had to clean when we get back at 2 am. I got married on 8/9 and on 8/10 I got a call that my husband is dead, I ran out of the hotel but inform the front desk what happenned, and gave them the keys. My family members from out of town panicked and took all my stuffs to the lobby and they store them behind the reception desk and my mother forgot a box in her room that had lot of my jewelry and they can't find them. the make up artist and photographers had to go from floo to fllor and we were late to the church due to the inconvenience. and to make matter worse they got the nerves to charge

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  64. Never Again will I stay at any hilton/Hampton inn!

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  65. Beware of the third party reservation sites (RESERVATION COUNTER) that Hampton Inn uses. DO NOT USE THEM!!!! I am so surprised that Hampton Inn would even associate with a company with no customer service. The call center is located overseas and they just don't care. I have called 5 times now to cancel and they still have my reservation active. I was even given a cancellation number on my 4th call. When I called my 5th time they claimed it was still active even when I gave them the cancellation number. I have called weeks before the reservation check-in day is and they still tried to tell me I would be penalized. I am calling once again and wasting my time till I get answers. This is UNEXCEPTIONABLE!!!!!!!!!

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  66. I stayed 3 nights on a bike trip to the smokies at Hampton Inn Cherokee .. the over charged me and when i called back to get them to fix the over charges on my card they doubled everything .. I will try to get the charges fixed thru my bank but these companies should have to pay severe penalties to abuse a customers debit card or credit card .. Until that happens they will continue to comit these kind of over charges and cheeting customers .. They were also very unprofessional and rude when I called them about it .. I will never stay with these people again

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  67. I was on the phone with the manager "Ben" from the Hampton Inn & Suites in Sonoma. I called to ask why I had a Local Tourism Tax and a Room Occupancy Tax. He said that the Room Occupancy Tax was in addition to the Local Tourism Tax. He said I should know this because every hotel in America adds this tax. Then he made an off handed comment that I don't get out and travel very much. Not really pleased with my interaction with this individual. Will not be directing staff or clients to this hotel in the future.

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