Hampton Inn Corporate Office Headquarters

187 comments
Hampton Inn Corporate Office Headquarters
Hilton Worldwide, Inc.
7930 Jones Branch Drive
McLean, Virginia 22102 USA
Corporate Phone Number: 1-703-883-1000
Fax Number: 1-703-883-1000
Customer Service Number:1-800-426-7866
Fax Number: n/a Reservations: 1-800-445-8667



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187 comments:

  1. Checked into room in Birch Run Michigan and it reaked with CIGARETTE SMOKE (RM 301) Poor standards. At the side entry door birds were eating on pancakes that were thrown on the sidewalk just before the door. Poor up keep around the motel. Front entry was lacking appearance (unkept looking)...Obviously Hamptons standards did not meet ours so that is why we cancelled reservations and moved on to the Drury in Frankenmuth and had a very nice suite there and rested very well in a VERY clean environment & atmosphere. They obviously have their standards where they should be to accomodate their guests!!!!!!!!!!!

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    1. Same at the Hampton Inn in New Albany, Indiana...NEEDS a total renovation!!! Rooms STINK!!!

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    2. the Hampton Inn in Sunbury Ohio has the worst management I have ever seen so unprofessional and rude will never return to a Hampton Inn again because of the issues very poor standards in customer service such a fly by night manager

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    3. The Hampton Inn in Sunbury Ohio was my worst stay anywhere they have mold in rooms and in the breakfast area they have bed bugs and there GM is very unprofessional to staff and people who are staying there. The housekeeping staff was good and nice but as long as that GM is there me or my family are never staying there again.

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    4. The Hampton inn in southgate michigan was the worst experience I've had with any customer service anywhere! I was legitimately treated with more respect and dignity in prison by the guards. The people in this establishment were internationally trying to sabotage my wedding. Told they don't do refunds when it is literally engraved in steel on their counter.

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    5. The Hampton inn in southgate michigan was the worst experience I've had with any customer service anywhere! I was legitimately treated with more respect and dignity in prison by the guards. The people in this establishment were internationally trying to sabotage my wedding. Told they don't do refunds when it is literally engraved in steel on their counter.

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    6. Was in the process of negotiating reserving a block of 20 +/- rooms for a celebration in October and was given a rate. I asked what was my next step to complete this contract. I was told that the rate was no longer available because another group signed a contract the day before and didn't realize this had happened. So my rate was no longer valid. It was raised an extra $40.00 a night. This was in Tucson Arizona.
      Talk about bad management.

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  2. Garry SteversonAugust 6, 2012 at 9:02 PM

    In this busy world today I would like to take a moment and personnaly praise the staff at the Olive Branch Hampton Inn for their very professional and friendly hospitality. The rooms are nice, breakfast was fresh and well kept and they even have an evening snack that is great. They deserve a "great job", please pass on to them how well they are doing and to keep up the great work!
    Garry Steverson

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  3. I have been going to the Hampton Inn 60 Catalina Dr, Phoenix,Az, for the past 6 years. I was always very satistified with their service. However, this past July I returned home with what I thought were mosquito bites; they were bedbug bites. I am extremely disappointed. I would reconsider going there again next July IF I get some assurance that the situation will be rectified.

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  4. I had a reservation 5 months in advance and had to cancel 4 weeks in advance...was told it was an advance purchase and was already charged for the room...are you kidding me....obviously Hampden Inn doesn't care about their guests!!!!! manager at Hampden in Princeton was not professional!!!!

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    1. The same thing happened to me. Did you ever get a refund?

      Mike

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    2. The Hampton Inn must have problems with their Management qualifications & positions...because I spoke to one today on the phone and he was very unprofessional,even after killing him with kindness.....go figure?! ...and oh ya, I didn't get my matter resolved!

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  5. If you should ever find yourself in Ocean city Maryland, and need a hotel about 20 min from the beach & Suite Fruitland/Salisbury South 304 Prosperity Lane Fruitland MD 21826 1-410-548-1282. This hotel is AWESOME, FANTASTIC, and I could keep going on. My wife and 2 year old Daughter stayed here for 6 night. The Frontdesk Staff, Housekeeping Staff, and anyone else working at this propery are WONDERFUL for lack of a better word. I felt like I was home they were kind, courtesy, and most of all they were clean, and so was their hotel. The moring Free hot breakfest was something like a 4 start resort would put on for their guest. Their indoor pool, hot tub were out of this world. The lobby with the free hot coffee or tea 24/7 is awesome if you need to work and don't want to bother people sleeping in your room. The lobby seating room is great for reading a book, or watching a game while your daughter is watching cartoons. You will not be happy anywhere else this is an outstanding hotel. I have already booked for next year ! this should be a 5 star hotel!~!

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  6. Tina from FloridaAugust 26, 2012 at 5:51 PM

    I booked a ocean front room for check in August 17 check out August 20 @ 7 am two weeks in advance; due to a business meeting over the weekend. We live 95 miles from work so we did not want the drive for 16 days straight. All I wanted was a ocean front room that after the long day at work on a weekend that we could sit back and relax and watch the ocean. That could not happen at the Hampton Daytona Beach Shores 3135 S. Atlantic Ave. Daytona Beach Shores, FL 32118 ph:386-767-8533. When I made the reservations on the phone Donna quoted me a price for total charges of $494.38. When I check out and was given what was charged to my account a total of $581.63. I called the hotel later that day 8/21/12 and spoke to the GM Sandy, She said she did not know where Donna had come up with the original figure, I don't know either but I have a confirmation #. She promised to look into it and call me back. She had someone call me back and said that they would credit my card the difference. I look at my card transactions and see where they charged me an additional
    $132.52. That is not the only thing; after working over 12 hours on 8/17; we get to the room and go to make a drink and there are only small paper cups; we called to the front desk to see if there were any glass glasses in the hotel; no. Then we go to the balcony to relax and by this time it was getting dark; there are spot lights in the back of the parking lot facing all of the rooms. Which in turn made it impossible to see the ocean. I cld. to the front desk to see if those lights ever went out and they said no. I told them it defeats the purpose of having ocean front room with the lights and they are the only hotel with spot lights in the back of the property either way as far as my husband and I could see. The chairs on the balcony were the plastic yard chairs you get from Walmart they were not comfortable at all. The coffee in the room and downstairs was not good. I did without my morning coffee for the entire 3 days. Also I specifically asked if they had ironing boards and they said yes, well they may think about putting electrical outlets somewhere in the room other than the bathroom. Speaking of which The toilet tank is filled with hot water ever time it is flushed. Maybe that is why they charge an outrageous $184.00 a night. Someone has to pay for someones mistake in plumbing. I don't mind to pay for a good hotel room but I would never go back to the Hampton Inn, I wish I had not booked there in the first place, I want someone from the Hampton Corporate to call me.

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    1. Just curious: Has anyone from Hampton placed that phone call?

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  7. I have a question: Has anyone that has complained on here ever received a response from Hampton Inn? I am asking because I emailed corporate headquarters & the Hampton Inn that I had the issue with & have never received any reply at all.

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    1. They NEVER return an answer. ALWAYS ignore the problem and sweep it under the rug...

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    2. Great! I was thinking of writing them to with my complaint! I guess customer service is out the door!

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    3. I'm getting an attorney will let u know

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    4. Don't hold your breath. They will just ignore you. Too busy counting the profits. SUCKO HOTEL. I wouldn't let the rats in the alley behind my house stay in ANY SCAMPTON INN

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  8. Don't ever stay at Hampton Inn & Suites in North Charleston, SC on Fernwood Drive. I needed to get to an event and sought a shuttle, their hotel staff referred me to a Limo Service that wanted to charge me a $50 rate fee for transportation. The hotel clerk didn't bother to tell me that there was a charge for the shuttle service. There was definitely a lack of communication between the staff and the guest. At checkout, there was a mix-up with the incidental hold fees. It was just an all around mess. Most likely will not stay there again.

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  9. Lynn from MissouriSeptember 7, 2012 at 11:50 AM

    Is there a live person to speak to at Hampton Offices who can help with a customer dispute, or is it the purpose to continue to put people in a endless loop of hold and computer generated voices? I have been very patient with the Hotel staff and customer support since July, and still I receive no return phone calls, no resolution to a bill that should not have been charged, and the hotel manager at Hampton Inn in Pell city has told me that I should not have been charged, but still the charge remains on the Visa. I continue to call and am told everything will be taken care of and someone will call me. I even wrote Hilton Honors an email about my issue with no return reply. I have been on hold with customer service for 5 mins today, 9 mins with corporate (I am typing this as I wait for someone to pick up), and put on hold at the Hampton Inn in Pell. Does anyone there care about customers? Our stay was on July 6th, 2012

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    1. Could you contact to your credit Card company to ask the customer service for argument the disbursing the charges from your credit card.
      It is always very hard to individual customer to argue for getting refund money that had already charged. The front desk service people and the hotel manager might not know how could refund fee from hotel network to computer service system on customer account administrations. Hampton Inn is a big large hotel cooperate management network. I do not know there are someone working on answer questions and solve problems from their customers, even it is supposed they should have. Please do not waiting for someone would call you to refund your money.
      Please contact your credit card company to help you on arguments for disbursing fee from that hotel. Some Credit Card companies are very good on investing the non-reasonable charges. For example, the credit card company in named as “Bank of America” and the “American Express” which I used in recent three years.

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  10. Mary from Fort WorthOctober 8, 2012 at 11:34 PM

    My mother, my cousin and I spent an enjoyable
    2 days at the Hampton Inn in West Point, Mississippi. The hotel was very clean and inviting. Coffee,tea and hot chocolate were always available.We were in town for a
    family reunion and were able to get up and enjoy a delicious
    breakfast before our visiting and sightseeing began.
    I really can't say enough nice things about the staff. We
    were met with smiling faces at every turn. All of the
    employees were so accomodating.I mentioned to an employee that my mother would be turning 83 in a couple of days.The
    next morning Velma and Artavia came to our table with balloons and special treats. The hotel exceeded all of our
    expections. We will certainly look for Hampton Inns when we
    travel. Management is doing a wonderful job selecting and
    training personel!!!

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  11. WE LOVE STAYING AT HAMPTON INN BUT YOU GUYS MUST GET A HANDLE ON THE BED BUG SITUATION

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  12. Tuesday, October 23, 2012

    To Whom It May Concern,

    This letter is to praise the staff at the Hampton Inn in Junction City, Kansas. My most recent stay was last week, October 17th thru the 21st. During my stay, I could not help but to notice I was acknowledged each and every time I walked out of the lobby as well as my return to the property. Who does this? (sarcastically) I must say nice touch. I arrived to my room during the evening. My room was impeccably kept. The housekeeping staff is awesome, to say the least; amazing. I am one of the pickiest, neat freaks that I know. I came into the room looking for something, anything to be out of place, dirty, or just plain old wrong. To no avail, I could not find ANYTHING wrong! Everything was perfect. I even had snacks waiting on my bed for me after a long drive in. From the cleanliness of the room/ bath to the just right water pressure in the shower and that ever so cozy bed, I was in heaven. The next day brought more surprises. Breakfast was great! Issy (I believe this was her name), had prepared a huge spread for everyone and she used so much love in her preparations. The area was cleaned promptly as needed and all of the food was as fresh as could be. Breakfast alone was worth coming again for another stay. The swimming pool and the business center were immaculate. I did not meet any staff not worthy of praise. Steve, Natasha, Ariel, and of course, Carolyn were a few of the names that I remember the most. There were 2 African American males that were very sweet and helpful. There was the maintenance lady who wore glasses and gave me a “boo-boo” bag once she quickly repaired my shower door; she was really polite and friendly as well. There was also one last slender, African American younger lady that works in housekeeping. She was very nice to everyone and displayed the true spirit of hospitality. To say the least, Carolyn should be commended for having such a cabinet of hospitable and professional staff that make this Hilton hotel one of my favorite places to stay. I will definitely be back.

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  13. Regarding the manager in the lake park ga Hampton inn. I stayed at your hotel from 10/25-10/27. In my 47 yrs on this world I have never in my life seen as rude a woman as this Peggy. She is a horrible woman who treats her guests with udder disrespect and disregard for customer service. The only good experience I had was the peasant smile that me and my family was greeted with this morning when we went to breakfast. Then it was integrated by this Peggy lady that in front of other customers started being very rude towards this peasant young woman. I will never stay again and if possible find the right ppl to speak with to have Peggy reprimanded for her lack of customer service and rude nature towards hardworking employees.

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    1. You need to meet Sandra Warren at the Hampton Inn in New Albany, Indiana. The GM, Suan Did nothing

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    2. I thank for you could see and understanding the difficulty for hotel staffs such as the breakfast servant and housekeepers work under controlled by the rude hotel manager. I had worked as both in breakfast servant and housekeeper position in Hampton Inn Great Valley & Frazer, PA. I appreciate for customer’s pressure my services and I tried very hard to do my best to satisfy customers requirements. However, my manager fired me in last Friday afternoon, 11/08/2013. The reason also caused that I did work for customer directly and immediately as fast as what I can accomplish customer service without have time to get my manager's permissions. I am trying to figure out why Hampton Inn hotel cooperate management administrations have these kinds of non-educated in polite behavior but rude managers. I also had worked as housekeeper previously in Maria Mount Inn, in Bar Harbor, ME. . My hard works for satisfy customers, and customer's feedback to my works were always acknowledged from Maria Mount Inn's manager and hotel owner. But I unable get any accredits for my works in Hampton Inn. Hampton Inn employment have rules on novice, and no speech freedom allowed to their housekeepers complains. The manage conduct each housekeeper and their employee to spy on report anything on their monitoring others on their job. The manager does not care provide enough Landry supplies allow housekeepers working smoothly, and intimidate each others for warning about job terminations. It makes huge suppress, distrusting, displeasure working environments for me to work as housekeeper and breakfast servant in Hampton Inn at Great Valley, PA. I am looking for help to find equal human right in employment administrations in Hampton Inn Network, but I do not know whether would find a help.

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  14. You promise no charge if not 100% satisfied. You may lose a lot of money!
    I am at 1001 Wake Towne Dr in Raleigh, NC. I have never stayed in a worse Hampton and I have always used Hampton. 1. A critical part is the bed. It has a cheap double mattress with springs which one can feel turning over. No king was available and it probably would not fit in this small room. 2. After nights of trying to get the room temp regulated, I finally turned the heat/air off. Heat got too hot set at a low 64. A/c got too cold when set at 78. 3. Other more minor irritations: shower curtain too short-water on floor; no bathroom exhaust fan; grout missing in lobby rest room; commode came on and off all the time (leaking).

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    1. They actually make money every time the 100 percent someone the Hilton reimburses them for people giving their honest opinions and to "fix the problem" so does no good

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  15. Mt airy. N.c. Hampton inn has the worst management ive ever seen my wife works there for the last few years an there so many scandal.s from covering up sexual misconduct to stilling an probly in fruadulent use of money. if you say anything u will be fired. How can Hampton inn let them abuse there corporate name. There housekeepers are treated very poorly. Because most are Hispanic. Which should nt matter.Hampton inn Mt airy n.c. needs management reform or there will probly be lawsuits in near future. Any if the housekeepers get seen smoking bye head staff they.ll be fire. But Hampton. Wont provide them a desginated smoke are. Its hard for family's this time of year. an there job is hard an I'm a male an I can say it. Please follow up our many kids wont have a Christmas. God bless an have a ln good day

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    1. You need to see the management at the Hampton Inn in New Albany, IN. They even clock you out and put your time on another day? I thought NO ONE was allowed to clock you in or out? Isn't that a violation of the Federal wage and hour board? They treat their housekeeping and laundry like slaves! And tell them not to change ALL the linens from a room that has checked out? They guarantee that EVERY room EVERY guest EVERY day that you get fresh linens. However, in New Albany, Indiana, its NOT so! How can they guarantee it was clean from the previous guest? they also don't strip both the beds, if there is two beds and only one looks used, we were told to just change one and to re-use the duvet?. I think ALL linen should be removed! Isn't that a health Department violation? No wonder they have bed bugs! We have had many complaints from guests, with dirty linens or towels. If EVERYTHING was removed, this wouldn't be happening but i guess when we let forgeiners run our businesses...its about the almighty dollar? NOT what right!

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    2. I believe that you said is true. It is time for Hampton Inn have to change their management administrations. We should find the way to let health department to evaluate Hampton Inn in very months, or even more frequently on their healthy qualifications. Also I am fighting to Hampton Inn's rules for that they employment policy on fire their employee if the housekeeper say anything, or, any word that the manager disfavored. Let all of housekeepers come up to testimony the facts on Hampton Inn using employment termination on the housekeeper jobs in excuse of that housekeeper’s did made any voices on complaining the stressful, suppressive and displeasure workplace environments in Hampton Inn’s manage administrations.

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  16. Hampton Inn and Suites,
    36400 Van Dyke Ave
    Sterling Heights MI 48312

    Beware had 4 employees have their credit cards skiimmed after staying at this hotel last week.
    Not a good experience.

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  17. My wife and I stayed at the Hampton Inn across the street from Camden Yards in Baltimore. When we got to the hotel we pulled in front of the hotel and a young man asked us if we wanted to get valet parking. After traveling all night that sounded like a good idea, but the catch was it cost me $29.00 to park overnight at the hotel. I asked the clerk about the charge and she replied that the hotel has no parking of their own for hotel guest. If you ever been to Inner Harbor, then you will know the challenges you face with parking. Please be aware if you plan to stay at this Hampton Inn you will have to pay for parking.

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  18. Anonymous December 31,2012

    I am writing to complain about the Hampton Inn,Williamsburg Ky.The hotel is fairly new and nice,at least the first couple of stays there&I frequent it a lot.Lately,it has been less than meeting Hampton Inn standards.The staff are all overworked&I heard a few of them mention they never get breaks.The hospitality staff have been forced to work with nothing to prepare for the breakfast.One employee actually had to leave her post,to go buy food.The staff is willing,but the manangement needs help!

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  19. Stayed at the Hampton Inn and Suites in Cleburne, TX was charged $50.00 because my daughter had an accident on their sheets. We have stayed in many hotels and have never been charged $50.00 because my daughter had an accident on them, they just changed the sheets and washed the other one's a few times and that was it. My family and I will not be staying at any of the Hampton Hotels.

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  20. We always stay at Hampton Inns, and wonder why you don't use real china/silverware? You already employ a breakfast server - all you need are the dishes and a dishwashing machine. The paper products usage could be cut by a bunch, and storage and costs should even out after a year or so. The "compostable" plates, etc, are good ONLY if they are composted - in a landfill they are preserved forever. We otherwise are usually happy with our stays at Hampton Inns. Thanks for your time.

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  21. I'm currently employed at the Tiffin Ohio Hampton Inn on south county road 231. I ama busty woman with some extra meat on. Y bones and was given a medium shirt, it was tight but I did not want to complain seeings I just started this job, within 2 days the manager Gina Russo came to laundry and proceeded to call me a sausage. I've always had issues with my personal weight. I'm half tempted to be calling corporate in order to file a report against her for harassment

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  22. Mr. Nasetta
    Hilton Hampton Inns

    This letter is sent to share observations of my families lengthy stay at one of your Hilton Hamptons in tthe city of Boerne Texas. When I share lengthy it is mentioned that our stay was over the period of several mounths while we had a new family home being built. We were one of two families that were in this same guest situation and I am sure that you can appreciate that as we both families are now permanent residents in the community do not wish to personally address these comments but would rather be respected and remain anonymous as i am sure you will respect but hopefully be made aware of the situations.

    Upon moving in we were very pleased with the initial Hotel management Richard who was always very kind, professional and helpful to everyone. Very sadly he departed the hotel and we had the unfortunate daily of dealing with an older woman Linda in the Hotel Mgr role that is clearly miserable and should never be around people. At times this woman clearly smelled of body odor and was always unkept. Everyone in and at the hotel saw and shared in this view.We did write an email to the hotels owners of comment to try to help but this only resulted in being ambushed in the hotel lobby living room in front of other by Linda. We did not want to leave and move to another hotel so fo the next month of our stay we had to endure her ugly disposition and manner. The desk mgr Tracy always had her kid at the hotel and was equally rude and just never pleasant. A kid named Travis at the hotel desk had the reputation of taking housekeeping girls in the housekeeping restroom and meeting room closets. One to the maintenance men was always very dirty and unkept. All the staff talked for days about the mgr Lindas daughter being in a hotel room and caught and walked in on in a room by a Hilton VIP diamond member.

    We were never more glad to leave anywhere in our life. We love Boerne, Texas. It is our home and we will never reccommend the nHampton to anyone. They are disgusting there. It is such a shame as it is a pretty little building and pool.

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  23. i tried to check in the one in cambridge ohio, their own maid told me not to stay there saying they have bed bugs!!! and when i tried to ask about it from the lady at the desk she was so unprofessional and yelled at me and said if i was going to ask about it i shouldnt even stay there and i was only asking what the maid said

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  24. Our Board of Directors for the Sooner State Peruvian Horse Club went to the Hampton Inn in Duncan, OK to make arrangements for a show hotel. The gentleman at the desk was very polite and got the manager for us. The manager was one of the rudest people I have ever dealt with. We were treated like we weren't "good enough" to stay there. He suggested we go down the street to a "cheaper" hotel. I don't know if he thinks all horse people are scum bags or what but he is sadly mistaken. We did find another hotel, very nice one, in Duncan that is more than happy to have their hotel as our show hotel. Needless to say none of our people will ever use a Hampton Inn again.

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  25. Your business practices are very poor. Instead of trying to help and provide information or in the very least logging that you tried to help, you just said it was out of your hands and not fixable. We will not be using these hotels again. For future I will be telling my friends and coworkers not to use this chain of hotels.
    Your corporate service is horrid.

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  26. Driving home from Florida we stopped in Scottsburg, IN to stay the night. My first stop was Hampton Inn & Suites. The lady working there told me (in a bitchy & arrogant voice) She had no rooms! And then said nobody on that exit had rooms. She said I had to drive 50 miles down the highway to get a room. Walking out, I almost turned around to ask her if I did something to offend her because of the way she treated me... I drove across a street got a room at the Quality Inn Hotel. When I got home, I called Hampton Inn Corp. office to complain. This is what I got in return from Hilton Corp today:
    Good Day Mr. Martinez,
    I wanted to apologize for the issues experienced during your stay. To make amends for your experience, we would like to offer you a $25.00 American Express Gift Card. The American Express gift card is to be used only for Hilton Properties only. The gift card will be mailed to the address on your profile unless otherwise notified.

    I sent back an email telling her to keep her $25 and that I never stayed with her company. This wasn't about money or getting something for free! And that all I wanted was the prejudice to stop! Remember, I was just coming back from Florida and had a nice dark tan. I believe, I didn't get a room because of the color of my skin.

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    1. I was with a group that experienced something like that and they lawyered up and collected $10,000 each for that discrimination lawsuit. I would contact an attorney.

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  27. My husband and I have stayed in Hampton Inns exclusively the past two years, and we travel quite a bit.We are Hilton Honors members. I am dismayed at the rise in prices at Hampton Inn but particularly in Fargo, ND, where we go to shop and to see doctors. Next week we're paying $107 at a Hampton Inn in Anchorage and for a room in Fargo Thursday night? $139. We are going to start looking for a different hotel, either in the Hilton chain or another chain. Hilton Garden Inn in Fargo is less that $139 as are a number of other hotels. When I complained to the desk clerk and said we would go elsewhere, he transferred me to the sales manager who said she could lower it to $118. A HH card might get us a bottle of water some day.

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