Extended Stay America Corporate Office Headquarters

Extended Stay America Corporate Office Headquarters
Address;
11525 N. Community House Rd., Suite 100
Charlotte, NC 28277 USA
Corporate Phone Number: 1-980-345-1600
Fax Number: 1-864-573-1695
Customer Service Number: 1-980-345-1600
Reservations: 1-800-804-3724



77 comments:

  1. Who do I contact about making a complaint about one of your hotels?

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    1. Go to TripAdvisor, I know for a fact they look at this.

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    2. I agree my room was broken into and I can not reach anyone to talk to I leave message after message. No Reply. THIS IS THE WORST HOTEL AND CORPORATION. No customer service

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    3. Let it be know:
      Extend Stay Maryland Heights Lackland: Is a joke the front desk staff is extremely untrained robots that have no business dealing with the Adult public.
      I have stay there over three weeks at one time and daily the customer service decline to such a low. One evening around or about 9:20 pm 5/23/2013 I returned after a long day of work. Went to the front desk some one behind the desk with an long unfriendly face yell to me from behind the desk as others in the lobby turned to see he was point at and yelling to. Look at me as the person said / yell to me that if I was there for new / fresh towels there was none. Then he said the towels in the back were for in the morning.
      Just great customer service skills and what a policy for the Extend Stay to have guest can't get fresh towels as needed. When there are clean towels available.
      Perhaps during check in the Extended Stay Maryland Heights Lackland should tell guest that there is a cut off time to obtain fresh linen.
      I stay in room 103 a handicap room.

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    4. Extended stay america in Cumberland GA is even worse. The staff is rude and unkept. The attendant Candace yelled at me, called the cops to kick me out because She did not like the way I talked back to her (after she yelled at me). I was denied a manager, she ignored me standing in front of her. Candace the front desk attendant

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    5. Believe it or not the extended Stay in Houston was great. I went ahead and scheduled another reservation for Columbia,Mo and it was the worst. The hotel stink really bad, no housekeeping service. I was told if I wanted a house keeper, I needed to pay $5-7. My brother room was terible, the ended up giving him two rooms and charging for one. The breakfst was terrible. The workers didin't know what they was going and they wasn't claen. How can someone clean your room, when they come to work dirty already. I've been on hold for 3 hrs and no one answered.

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    6. St. Louis airport location lone eagle drive. PSA this is the worst, gross, most disturbingly raggedy hotel I have ever been inside of. My experience: check-in front desk lies and states they have NO rooms available for the weekend because my reservation magically disappeared out of their system...but because im a SMART traveler I already had my reservation saved in my email....poof a room appeared. Not the room I reserved but a non-smoking handicapped room...I didn't mind just a little irritated. A rain storm passed through st.louis for about 20 minutes..omg the room flooded and the generator blew..my two year daughter, and 13 year old nephew where freaked out! No apologies...actually gave me extra towels to clean the wet bathroom floor...as is that wasn't enough on my last night at 3 am my room fire alarm is going off...I'm in shear panic trying to get my child up and out the hotel only to find out it was the neighbor guest burning POPCORN to a crisp...ok non emergency turn this damn thing off...NO the alarm rings for 30 minutes....this was unbelievable...that wasn't the end they had the nerve to offer me an additional DAY...thanks but no thanks. This was by far the worst experience of my life. So much for my vacation. I'm calling the BBB and anyone else that will listen...that's my new mission to expose this chain

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    7. I am having difficulties at this time with the corporate office and local district manager. My 3 children were at risk of harm at one of the properties and I had to contact the police. At this time I have not had my money refunded to me and it is Christmas can someone assist me with who to contact. Thank you

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    8. Good luck!! All the hotels is run by 1 manager that has to do it all, the front desk is only there to take your money, the rooms are filthy because they abuse the poor housekeepers with 20-25 rooms just to save labor cost.thats the true behind scenes, 1 porter with 3 hours a day.they are structured to make money only, at the end they work every employee a... off, when it comes to holidays they dont even give them anything, forget if you request time off, they send you thru a tube, now with that said, they dont take care of their own employees, do you think they will take care of the public...it'sall about the money. "DO NOT STAY AT THOSE HOTELS" YOU HAVE BEEN WARNED!! Btw to answer the question call 980-345-1600 corporate number.

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  2. I too have a complaint..... would love a number that someone actually answeres.

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    1. They never answer they don't care about customers just making money. they are terrible. absolutely terrible. I would not recommend them to anyone to stay at any of their hotels. the rooms are crappyy the service is crappy. they have no manners when dealing with customers. I received one # for guest relations 980-345-1892 if that helps anyone.

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  3. They don't care about their guest this will be the last time i stay in one of these hotels.

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    Replies
    1. so true.......i have stayed at two locations and got the same feelings. They don't care

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    2. totally agree

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  4. They don't care about their guest this will be the last time i stay in one of these hotels and I've been staying in one for the last year.

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  5. I am a travel agent who just received a scathing report from a client who stayed in the Anchorage Extended Stay America Mid Town location. It says they showed a TOTAL lack of interest in any of the many problems they encountered while there for 4 nights. They refused to honor the reservation price that had been confirmed via computer in writing. It was dirty, maids never came to clean at all, BAD...BAD...BAD!

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    Replies
    1. the maids didnt come because you have to request their services. and then pay extra for it. but even if they come to clean they do a horribly unacceptable job. youre better off bringing a jug of bleach along if you ever plan on staying there...

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    2. housekeeping where I say smoke pot. you can smell it all over them..the skunk smell is unmistakeable

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    3. AnonymousNovember 9, 2012 at 6:06 PM
      It says not only in the advertising but they also tell you at check in the room is seviced once a week, but doesnt happen

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  6. 18800 San Ramon Valley Blvd San Ramon Ca
    stay away from this dump. Extended Stay does not care about repairing anything. They rent to some of the worst. The latest a convict (rm 258) that boldly let's everyone know he is fresh from prison and has two strikes against him. He beams with joy stating he is on PAROLE. He hangs around daily with his shirt off displaying his body art that he proudly tells anyone that will listen how he got the tattoos while in prison. If you have kids stay away from here. Horrible environment, not safe. Cars and trucks are not only broken in to but also stolen from parking lots. The police are here on a daily and nightly basis. You are may also call San Ramon PD and they can tell you all about this dump. This Extended Stay will make no repairs for you NONE. Extended Stay shame on you for having no respect for good customers, shame for taking money but providing horrible service, shame for allowing criminals to live around good hard working people and families.


    One good note....One of the cleaning ladies (Hispanic decent) is not only very nice and sweet but also a very hard worker and does her job very well.

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    1. never stay there, lousy shitty rooms, manager never called me back

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    2. Don't stay at the one in Lawrenceville New Jersey either on HWY 1.

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    3. I filled in the survey and within 5 minutes the local suite's manageress called me and started giving me hell about my complaint. So, enjoy ......

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  7. How can corporate management be allowed to hire their girlfriends. Personal favors and the girlfriend has no experience. This is unfair to those people that gave experience.

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  8. William Bileck (wbileck@hotmail.com)October 22, 2012 at 3:37 PM

    I stay at your hotels all the time and find them to be a step above the rest. With around 20 stays a year at your properties I have been quite satisfied until recently. I stayed at your property at 6th and Kipling in Lakewood, CO from Oct 10th thru the 16th and found the room to be dirty and decrepit and the staff to be less than friendly. I made my reservation online and the hotel refused to honor the online reservation rate I still had locked in on my IPhone. The lamp was broke in the living area and lighting was horrible. The room was not clean and comfortable as you advertise and this is not similiar to previous experiences I have had with your hotels over the years. Neither the toilet or shower worked in the first room I was assigned and I was advised that I never should have been rented that room as it was out of order due to plumbing issues. Are you kidding me?

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    Replies
    1. Thsi is true, it used to be great, now, its like living in lepor colony

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    2. Phony Management in all your locations, non professional Hotel Managers in this chain! Did they get Master Degrees to perform positions such Hotel Manager, District Manager, etc..??? There is no a professional vision of business, just a poor will to get things well done. It is justified to invest $450 millions at high risk ?? Managers with only A DOMESTIC VISION OF BUSINESS!...BE CAREFULL!!

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  9. After reading some of these comments the Crossland in Waukegan, IL, falls right into the picture.
    Repairs I do not think this word exists in their vocabulary. The management would rather increase my rate than fix the water leaking into the bathroom all night long.
    Constant police presence because we have had overdoses, (guest have died on this property), robberies such as assualt & battery on guests, shady characters, & working women if you know what I mean.
    Guest Service Representatives that do not know what to do, I mean really do not know what to do! Other GSR that talk about the customers, wow, what about privacy, better yet "The Creed" posted on the wall, who follows that?
    The rooms here are decreipt, bed bugs & beds that are older than dirt.
    Remember the "Bates Hotel" in my opinoin this is what this place reminds me of scary, getting there.

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  10. well...im obviously not the first one with a complain, but i guess im here to add on...
    im sorry in advance for the lengthly post, but if you are reading this and know of a corporate office i can contact please let me know. im not trying to get anything for free out of this, and im not complaining just for the sake of doing so. I simply am giving whoever is in charge (of the people in charge) the chance to reach out and actually do something for their business. entire families with small children live here, and though it is by choice (to an extent)...it is unsafe, unsanitary, and unacceptable.

    i am still currently staying in the location in stevensons ranch, and i am realizing more and mroe everyday that i need to find somewhere else to go. i hope not to shoot myself in the foot by complaining, but doing so face to face to the manager of the facility is extremely frustrating and almost makes the situation worse.

    i found a used condom AND used qtips in the room i recently moved into. im not one to normally complain, but i was so disgusted that they would allow something like this to happen...the manager practically implied that my boyfriend or i placed them there because he spoke with the cleaning lady who of course said it was "imacculate". the cleaning crew should most definitely be replaced.

    so i let that go, since i didnt seem to have any other choice. the manager also DENIED me a blanket, because according to him i hadnt brought him the last one when i most certainly had...its okay dude. i dont want another stained (and most likely unclean) blanket from you anyway.

    to top it all off, the ear-peircing FALSO fire alarms were finally starting to get on my nerves so when it went off last night i made my way to the front. i understand if there is a fire, the alarm is neccessary, but these have all been annoying and inconvenient false alarms. until last night that is.when i smelled something clearly burning and saw smoke forming in the hallway on my floor. i went to tell jacqui at the front desk but she was too busy trying to deal with angry guests, and no one seemed to be aware that the alarm was actually going off for a reason for once.
    i told them that just from what i had smelled, there had to be a fire. they gave off much more of a sense of annoyance and frustration than urgency and care over the matter. i practically forced them to open the door to check it out. come to found out, someone set fire to the room, and left. i didnt get to sleep untill 2:30am because of the alarms and the floors were still soaked from the ceiling sprinklers when i left for work this morning

    aside from the new girl they are training right now (who should RUN..AND RUN FAST), the entire staff SPECIFICALLY THE MANAGER (ANTHONY) AND HIS RUDE SIDEKICK (JAQUI) should be replaced immediately. i know about 6 people offhand who would agree with me on this. i think jacqui is on drugs and anthony has to be mentally disabled...both are unfit to work a job that involves ANY SORT of customer care whatsoever.

    i guess this is my motivation to find my next move..the time..the money..and the means to do so. but for now i guess i will just hope for the best for the rest of my stay.

    the worst of the worst motels in LA are better than this place...just throwing it out there...

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  11. Giafarnsworth@gmail.comDecember 4, 2012 at 7:07 AM

    I need to know who to contact about a hotel that treated me like a criminal! After multiple attempts to try to have staff explain my bill, they would not give me a set price on the room rate, they would not explain to me why they charged my credit card the amounts they took, & then to top it off. 8 days before my intended departure date, the desk clerk demanded more money from me & said I had 1 hour to vacate the premises. The police showed up at my door & threatened to arrest me if I didn't the clerk money right then. According to my quoted rate & the hotel receipts I have, I have over paid this hotel by at least $100! I, at the demand of the police had to give my last $200 to the desk clerk so I wasn't arrested, the cop wouldn't even look at the hotel receipts showing I owed no money. I was told to sleep in my car & leave the premises. I can not believe that happened to me last night. Please, can anyone direct me on what I can do about this. Please

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    1. WOW-- that is just horrible. That place needs to be shut down!!!

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    2. You were probably the subject of an extortion hoax, so go to the police station and lay a charge!

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  12. This room was nasty and gross beyond my wildest imaginings...Beer SOAKED carpets still wet around the entire room. The sheets on the bed smelled clean yet the yellow stain was a gross factor as were the blood stains on the pillow case. I did enjoy the 2 mints on the bed though I was hesitant to touch anything in the room. Unbelieveable they are still in business

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  13. Wow, hard to believe these comments are about the same chain we have stayed in several times in the last year. Stayed in San Carlos and Palm Springs in October and Las Vegas and Reno in April. All 3 sites were recently redecorated and lovely. Very clean and comfortable. In all cases the staff went out of their way to make sure we were happy.

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  14. Look at this, I am sick and went to Memphis and stay at the Extended stay Deluxe on Horizon Lake drive. I book on their site in Nov. With the thk17 discount. 17 percent discount for membership. I stayed 65 days which was a month longer than I wanted but had no choice. When I checked out I am sappose to get my 17 percent back but Randy the General manager Refused to give it back. I should receive $416 back but not only did they not give it back today. They locked me out of my room unless I paid them another $85 and they owed me $416. He Refused to give it back even when I should him my reservation and agreement from their website. I don't know what to do. I am trying to call corporate and only getting messaging. Please help me as I am checking out tomorrow. If I don't get my money back they owe I cant buy my medicine now. HELP HELP T Sharp

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  15. What a place we stayed at in Elmsford, NY. We were dislocated from Sandy since the storm and needed a hotel that took dogs. When I made the reservations I was told it was a FEMA approved hotel. After I seen my weekly charge of $908 after the first week I was shocked. I was told that they would only charge me $60 a night. Managers said don't worry we'll get this taken care of. No they didn't and when I called the corporate office they said they would get back to me I'm still waiting after 2 months. While at the hotel someone had a small fire in their room that cause the sprinkler system to go off and it took the fire department 3 hours to get it off. We stayed outside in the cold and later were told to another hotel everything would be taken care of. It only got worst after that because now we were being charged by both hotels. After a number of unanswered calls to hotel and corporate no one has called me back. It's not over for these scumbags. Getting to the rooms...OMG what a hole in the wall....All I could think was how bad it must be for the poor people that live in the projects. The chain has huge problems and when I get done with them...I hope they get closed down.

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  16. I complained several times and left messages at cooperate and not open person called me back. Due to the GPS golf tour and a last obviousness trip all bittersweet booked up. I :ended up staying at the Crossroads in Tamarac / Ft Lauderdale, FL. What , a shock when I checked in at 11PM. The room was disgusting,dirty and the rug had blood or wine Hugh spots all over the carpet. The bed linen was stained and dirty and the bathroom was worse and the place smelled. The bed had garbage under the bed and in the bed frame including drugs (pills). I was very upset because management had . No other room for me and nothing when I was calling at 12midnight around to try a nd secure a new hotel for my self after flying 14 hours from the west coast. What made . It worse US the boomers in the place running around the place just about butt Naked. I am sure that the manager was getting a kick back from the John's because . I complained and he was not concerned. I left at 5AM THE NEXT DAY AND NEVER RETURNED. I ALSO TOOK A BUNCH OF PICTURES AND STILL HAVE THEM AND STILL CAN'T GET ANYONE FROM HEADQUARTERS TO CALL ME BACK EVEN AFTER REPEATED CALLS FOR OVER A YEAR. IT B2B IS A SHAME BECAUSE I AM FROM FLORIDA IT WAS A SHAME THAT THE PLACE WAS A DUMP INSIDE, THE YMCA IS! CLEANER.

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  17. THE ONLY THING THEY WOULD LISTEN TO IS A CLASS ACTION LAW SUIT FROM EVERYONE. ANYONE NO A LAWYER WHO WOULD BE WILLING TO HANDLE THIS. I HAVE PICTURES FROM MY DISGUSTING. ROOM. THEY NEED TO FIRE EVERYONE FROM COOPERATE AND INSPECT ALL OF THESE HOTELS ACROSS THE US.

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  18. They are heartless employers as well my sister worked for them for seven years. She was a very loyal employee who was diagnosed with pancreatic cancer .She had been on sick leave for three months. She was fired and told her position had been eliminated. They do not care about their employees or their customers.I wish someone could do an expose on this chain of hotels.

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  19. I think this is just a venting space and that the headquarters could care less about how each property represents or shall I say lacks any care for how their properties represent their organization. I assume ESA Heaquarters doesn't care.
    The Lawrenceville New Jersey location on HWY 1 is atrocious. The rooms are just filthy and I don't think anyone has moved a bed in years and I mean YEARS. If you have dust allergies DO NOT COME HERE. I don't trust the nasty looking housekeepers that smell like pot either to come into my room because I fear all my stuff would be robbed for their habit of god knows what. I can say they don't physically take care of themselves and far as looking professional or for that matter always looking pissed off.
    Far as the rooms go, I've never had a matching pillowcase to my sheets longs as I've been staying here. White sheet, White top sheet but several mismatched colored pillow cases and the pillows are the cheapest out there. I have to use 5 to give me any fluff and good god, the pillows are old. I was told they don't have matching because they have run out. I was even told previously that people are leaving here with them. PA LEEEEEZE...noone wants that cheap shit. I was at a property for work and if I had it my own way, I would have left on day 2 to another facility and never turn back to an Extended Stay..EVER They have cockroach traps under their sinks, and if you call what they provide a breakfast, please...it's nothing near close to a breakfast. I do ALL my own housekeeping because of the way the housekeepers carried themselves. Extremely unprofessionally. Once I borrowed the vacuum flipping it over wondering why it wasn't picking anything up....was because the hair on there was so matted and so thick on the rolling brush that it sounded like it wasn't moving and was about to burn out the motor. I guess they really don't care..AT ALL. The clientele here isn't exactly business class and if you stay one night, you might not notice stuff. Finger prints all over the place, on the furniture, light switches, filthy kitchen appliances, the windows were filthy, the bars used to open and close the drapes I thought were a beige/yellow color, but since i'm a clean freak, i was using my cleaner wipes and that stuff actually came off. GROSS! I wiped the sofa, the backboard to the bed, I asked to replace the 100% ALL bedding because God knows how infrequent they switch that out. There was HAIR for Gods sake in the bed when I go there. ARE YOU FREAKIN' KIDDING ME? This is the worst experience and I travel a lot to know the difference. It's just plain dirty and the young manager lacks the experience and the respect of her coworkers to get things turned around. They need money at this property to put into the other important details that count. Oh let's not forget how cheap the towels are..and it seems they are always short on supply of those too. Cmon... really? Extended Stay America is just plain busted. Spend your money on a Clarion, Homwood Suites, Holiday Inn/Express, Candlewood Suites...anywhere in that caliber but not here.

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  20. I've read everything that has been said by all the previous anonymous pissed off people. I'm equally disgusted by the extended stay property in Lawrenceville New Jersey off HWY 1. This place is atrocious and to the 1 night stay people, they probably would never know how aweful this place is. The housekeepers smoke pot, they don't clean good AT ALL, I've constantly been given mismatched bedding far as colors which should be white and not white and beige and cream mismatched pillow cases. Cockroach traps under the sink, extremely dirty furniture and leaking roofs when it rains, window issues, a non breakfast that should never be called 'breakfast'. Cheapest bath towels you can buy out there and even those are ancient in dire need of replacement. I would never trust the housekeepers at this property to step into my room. Did my own housekeeping. They have cheap white formica in the kitchen and if you accidentally leave their little packet of dishsoap on the counter and it happens to leak the orange liquid..it actually stains the white. Y ou couldn't have possibly remodeled in the last year. What? Peel stick squares for carpet in even the suites and shitty paint colors some of which look like the color of vomit? I would rather have stayed at a Clarion, Country Inn and Suites, Comfort Inn, Homwood Suites, Candlewood Suites, Courtyard Marriott for near the same price but at least would have much higher quality product for the same amount of money. This place needs a surprise visit like a couple of times a year UNANNOUNCED and check out random unoccupied rooms. Look at the drapery handled, the fingerprints all over the furniture and kitchen applicances..or move the bed to see the filth (if someone had allergies, they would have severe issues like me), under the sink floor area had been uncleaned in months if not longer. I don't know why the YOUNG manager here isn't stepping up the game to gain respect of her employees but the female running this place is just too young lacking experience to put her food down and get some real work done. Maybe some classes are necessary for her to manage professionally. DO NOT STAY HERE

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  21. From the looks of these comments I need to find somewhere else too go. This it's supposed to be the best place in Little Rock for the best price but this one is horrible. The front desk clerks are more professional than the manager. The managers STEAL!!!! Not only does this location not know who to how conduct business professionally, but I can't get corporate or guest relations too care about the problems we have here. I'd there is any other choice choose it. They only want your money.

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  22. The memphis location n quail hollow road is unbelievable. Very undesirable elements all around the hotel, employee working the desk seen coming in and out of rooms at all times of the day and night?? seems to be a drug and hooking haven. not a place to stay or even drive close by.

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  23. well to all of u who have made the comments.. i totally agree with u all the way as far as 80%..because i am an employee for one of the locations..my position is night laundry..which also includes being the overnight front desk clerk, sweeping, mopping, washing dishes, security officer, cleaning the front desk area, washing all & drying all of the linen..doing stained linen..taking out trash walking the hallways, walking the parking lot, answering the phone, making reservations, stocking carts that the housekeepers can do, filling chemicals for thier carts to clean with as well. dealing with guest that will be rude to you for no reason at all for a mistake that the morning & evening clerks have made..sending a guest to a room that was on the list as being clean and ready and find out its dirty when they come back to u.then u have to go and check all the rooms to make sure they are clean before u move them to another room..but most of u are unawear of the over night duties & u treat them bad for no reason at all..we dont even get recongnized by our bosses..all they care about is just sleeping during the night..and whoaaaaa dont let me add corporate to it..they are just as bad..u have loyal employees that do want to do the work and they treat them bads well..we are the ones that get it even worst..when we come in everything is suppose to be in place all we should have to do is just check in the late arrivals..there should be no last minute reservations done online period because they are suppose to be checked in at 3pm the following day, but do they allow us to do it that way..no they dont..its hell to a certain extent, but i am very grateful that i do have a job, thank you Lord..

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  24. oh by the way this is a TEXAS location i'm speaking in regards to, i dont want to give the city but try & figure out which one please..because the managers and the ones over them are not good at all..i only know manager that is extremely true to her title & i'm no longer under her it's someone new..I still need my job and always will..but i can't take this anymore, some more recongnition need to be heard & noticed..it's extremely fustrating not being able to say who i really am..

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  25. I don't know what to say... I'm reading all of yours complaints and truly what I can say in my name is I AM SORY... I am new employee in this hotels. I am in housekeeping jobs over eight years, and know what are my do's and don'ts, but here... They don't have enough items ( soaps, greeting cards, etc. ) allways short with linen ( any type) so we must to wait for someone from front desk to put it in washer ( one ) ,and to dry ... about folding I don't want to talk .
    One day one from ladies is tell me ( btw she work there over 4 years ) that she rarely checking under of bed when she cleaning... So you can imagine what you can find under, from previous guests . I don't want to continue any more, cause I still must to work here. I have family, and I need money, it is hard to find a job, even with experience ... So God bless you all and please , understand that all workers in that hotels are not that much bad ,like you think ... Thank you in advance

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  26. We had a gift certificate to stay one night because when we were in Miami at the Extended Stay, they tested the fire alarms for hours two days in a row. There was no warning or apology for this. All they did was give us a a one night certificate, which we would not be able to use in a one year time frame anyways. So we stayed at Maple Grove Extended stay for the heck of it. When we got there the room, a King with a living room, was dirty! I means towels and garbage everywhere. The bed was a mess. We called to the lobby to inform them. Again, no apology. We got downgraded to a Queen room with no living room. It reeked of curry and was not clean by my standards. There were pubic hairs on the bathroom counter. It was embarrassing for me as I had brought a friend with. The staff was not apologetic, they gave me excuses instead. I thought it was becuase I was in Miami that the buisness was being done so poorly. In Minnesota, we have higher standards.

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  27. im an employee of the hotel chain and i would have to say as a GS/NL attendant the work is so much more than what you actually get paid for. I recently stayed at another property for a weekend as was digusted that the hotel was in the condition it was. The bathroom clearly was not clean, roaches crawling on my feet, also in tje dishwasher, and outside of the door. Because I had been moved two times previously, I stayed in the room went to a local store a purchased cleaning supplies to clean the room. I took pictures and forwarded them to my manager. As of yet nothing has been done or said about the issue or even an option to get back at least one nights stay credit. Because I need this job until something better comes along I cant disclose my name and location. However I can say the property I work at maintains GREAT Customer Service and Cleanlimess....Although I believe each person across the company that works Guest Service/Night Laundry should be paid at least 11.50 p/hr as they do the job of two employees sometimes three!

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  28. how can u have a customer service number if u cant talk to someone to make a complaint.......And also I am staying in cary nc at the hotel they woke me up at 7:30 AM for a inspection thwy did not inform anybody about the inspection and also there water is off wtf.....I have a meeting in 45 mins I cant shave or take a shower this really sucks... But I will say this the front desk clerk mrs.carol was really nice she is way to qualified for this hotel. the carpet in my room looks like is has not been shampooed in years stain all over the place the floor is coming up by the tube the floors are sticky there is no elevator I have to climb three flights of stairs to get to my room and because they offer ice trays in the rooms doesn't mean you shouldn't have a ice machine... I stayed in room 303

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  29. so get this is what I found at the bottom of there motel site and this is such a LIE ..............................................if you're looking for clean, comfortable accommodations with extra space, convenient amenities and affordable rates, you'll find it all at Studio Plus Deluxe Studios®. Whether you stay for a night, a week or even longer, you'll be surrounded by all the comforts of home. We offer studios that are larger than typical hotel rooms, with plenty of work space, a fully equipped kitchen, and on-site laundry. Everything for those who enjoy a comfortable room at a great rate. That's real value.

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  30. Me and many others just stayed at an Extended Stay on Palm Parkway in Orlando, Florida. Stay tuned for my assessment not only here in the states, but also abroad in South America and other countries.

    People don't expect to check in and then find out renovations are going on a few days after they check in when they made reservations months in advance. This happened at the one on Palm Parkway in Orlando. The way people found out was the noise woke them up.

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  31. I'm leaving the sterling heights,michigan extended stay america hotel very soon the place is a mess,and whats worse is the manager mark.I heard him talking to a guest with total disrespect. The guess was telling him about how dirty his hallways was, with dirty hand towels and trashbags filled with garbage and showing him the pictures that to his phone. The manager told him that he really did not need to hear that today. WHAT A SHAME, AND REALLY SAD.

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  32. The extended stay America in little rock Arkansas off hardin rd. Is a complete wreck....the grounds are dirty trash cans at the stairs reek and 2 days ago the hotel was raided by police....arresting drug dealers and those that purchased from those dealers....I'm shocked at the yelling and fighting in the parking lot late at night and the acceptance of this behavior by the staff....I'm not happy w mynroom either....evidence of drugs were still in my room when I arrived...(Brillo all over the floors and carpet) little to nom cookware and room was still dirty....I'm an aviation contractor and I was told the west side of little rock was the better side....I'm doubting that now...also my credit card was charged over 1200. For a months stay.....I told them I wanted to pay weekly.....currently looking for another extended stay out of town....dissatisfied extremely with this hotel!!!!!

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  33. We booked the Columbus, Ohio Lake Club Road for nine nights beginning Friday July 12, 2013. On July 16, 2013 while asleep at the Extended Stay America Hotel on Lake Club Dr, My wife awoke from her sleep to find her body completely bitten and marked. She woke me and we determined that the room was infested with bedbugs. We captured and saved several of the insects. We also took pictures of the marks and bites on my body. We went to Wal-Mart to get insecticide. Upon return we asked to be moved to another room. The night person was not helpful and stated assisting us was not her job. Only after we threaten to call the corporate office and we showed her the bugs did she offer another room. The room that was offered was not clean , with a bullet hole in the bedroom window nor was it the same as I paid for a nine night stay. Now we will be up all night with two boys until 7 am and the manager arrives. Terribly dissatisfied and contemplating legal action.

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  34. I was wondering what the rules and regulations where regarding employee and manager being friends and having "hangouts". And who I could speak to about that in regards to a boss and front desk rep. having a rather too much a a fun time to get out of hand experience. I do not wish to get anyone in trouble or of in jeopardy of their job, however I am not taking to this lightly when i received an apology from the boss via text.

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  35. Everyone on this website has expressed their complaints and dissatisfaction with Extended Stay Hotels-America. I too, am displeased with this hotel chain. You can do more than just blog about it.
    Go to their website http://www.extendedstayamerica.com/contact/default.html and express your complaints directly to the executives in charge. Look for the section that says: Select the nature of your request, then select COMPLAINT, then fill out the online information. Or, send a letter to their corporate office to Jim Donald-CEO, Victoria Plummer-Executive Vice President of Operations and Simon Mendy-Vice President-Guest Relations. Maybe if they get enough complaints from hotel guests who have had a negative experience at their hotels, they just may do their damn jobs and address the concerns/complaints more effectively.
    EXTENDED STAY HOTELS
    c/o HVM L.L.C.
    11525 N. Community House Rd., Suite 100
    Charlotte, NC 28277
    Phone: (980) 345-1600

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  36. to whom it may concern, you have the worst ad on tv. I have stayed in many hotels, and never was a coffee pot in the bathroom

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    1. all they want is your money extended stay in horrible

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  37. TO ANYONE AND EVERYONE THAT HAS EVER STAYED WITH EXTENDED STAY HOTELS!!!! Pay close attention to this! If you have had a bad experience with your stay at one of the many properties and you decide to contact Corporate,don't even bother! All your complaint does is go straight back to the MANAGER of that property. No one at Corporate takes care of the matter they brush it off and expect the hotel itself to fix it. These people do NOT care about their guests, everything is revolved around how THEY can make more money off of us. Get to know a few of the Front Desk staff and they will tell you. Why? Because they are unhappy as much as we are! Don't believe me? How many of you have gotten a Be Our Guest Certificate??? Maybe a few got all their money back, but that still doesn't correct the issue. It is a tactical way of getting guests that are complaining, off their backs.

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  38. I stayed at extended stay america in Hampton Va. and it was horrible . At the entrance there were people sitting on the sidewalks as if they were in a park,there was dog feces around the doorway. My reservations were lost,i was given a room with a smaller bed than i reserved. So i,m gonna file a law suit to get compensation for my lack of service.

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  39. Extended Stay Tampa Airport North: This is the WORST hotel I have ever had the displeasure of staying in. A) ROACHES! B) The thermostat is broken with a flashing exclamation point on it. It has been this way for two days. C) Some of the regular, standard, ordinary cable channels like USA and ESPN disappeared the second night I was here. D) Whatever that is growing in the bathroom on the shower wall. E) The giant stain of indeterminate origin in the chair in the "sitting area". F) The rust/germ/bacteria party inside the vent of the A/C unit being blown all around the room. The first full day I was here I was unable to connect to your "complimentary" low speed internet. Im sure there are several other infractions which I am choosing to leave undiscovered at this time. This is horrendous. It is incomprehensible how you find it in good conscience to charge anyone to stay here. I do expect to be contacted regarding this matter. I will NEVER recommend anyone stay here EVER in life. In fact I will be doing quite the opposite. I have taken very clear pictures of each of the above mentioned issues and will be sharing them generously. I would love to be able to forward these photos to corporate as well so they are aware of the state of this property. In addition I will be notifying the front desk of these problems in less than 4 hours. I truly wish to have all monies paid to this property refunded immediately. Had I known your property was this bad I would sooner have slept in my car. I am severely disappointed in the entire Extended Stay America brand.

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  40. It was like going to Mexico. Except for the guests. Definitely in a ghetto. Tried to break into my room. Extra bonus were the illegals in for the harvest! Manager biggest BITCH on earth! Two cute counter girls, other a skank...ewwwwwwww. Bed was the most horrible ever. No pool should be updated! if it is extended stay! MOTEL SIX HAS A POOL AND CHARGES A HELL OF A LOT LESS THAN YOU!!!!!!! Charging for a maid whether you use it or not is misuse of funds! I'm calling the IRS. This place will rip you off every chance they get. And if you see Misha RUN FOR YOUR LIFE!

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  41. This Hotel has a negative practice against the guests and workers, it is daily practice DISCRIMINATION racial discrimination!..Mr. Donald does not know it???...Manager with no experience and just high school certificate??(awesome!) ...Manager who wants to hike positions in the Organization downplaying and downgrading personnel performances?..Manager with no knowledge of their obligations and / or workers rights and state/federal or international labor rights?...GREAT Your change it is going to fail soon out of market...No plan, no experienced Hotel Managers, Managers tyrant and ambitious for power and breaking the law! Pay close attention to ESA Centre Point circle Chicago Naperville, Illinois. LOUSY rooms, no professional staff and managements.

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    1. i agree with you stay away from the hotel in braintree ma same thing there as well

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  42. September 14, 2013
    HORRID! Nasty! Ignorant staff who said "Expedia don't know this hotel. They promise stuff we can't deliver." Was transferred to three different rooms before we found a working air conditioner. Then the room was nasty, nasty, nasty. I have picutres of the molded grout and soap dish in he bathroom. There was a gross used dishcloth stashed in one of the drawers in the kitchen. There was just dust, cobwebs and general nastiness everywhere. The 'king bed' was actually 2 twin beds pushed together onto a queen bed frame! When my husband sat down on it to put on his shoes it dumped him onto the floor and it came apart! We were so disappointed b/c we had stayed there at Christmas time when it was under a different management/parent company and it was very nice then. We couldn't believe how a place could go to hell in a handbasket so quickly. WE WILL NEVER STAY AT ANOTHER EXTENDED STAY.

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  43. the extended stay in braintree ma has the worst manager BOB BENSON he does not no how to run this hotel he lust over every man he sees wants to put a spy camera in there rooms to watch the guest he rolls around in there sheets tells the housekeepers to leave the sheet on the bed so he can smell the NASTY manager at your braintree ma location do not go there beware

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    1. i agree same thing happen to me as well with bob and Ginny very rude they don't know how to run a hotel you asked for a towel they give you attitude about it STAY AWAY FROM BRAINTREE MA

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  44. Wow...now I am having second thoughts about working for this chain. I mean, I've read every comment posted here, and I am horrified! I am awaiting a response from the Interim Manager at a location, regarding a PT front desk position as I write this. He indicated to me, that there is a great deal of "turnover" as the people hired for Front Desk positions, are there for paychecks and not a whole lot more. Now that being said, having no experience in the Hospitality industry, but having a business degree and background, having dealt with many clients, vendors, attorneys, and the like in my past working life, I have to say, that I would NEVER be rude, discourteous or unprofessional in any way to anybody staying in a property I work for. I would only treat guests with the utmost courtesy and kindness as I would expect to receive from the staff of ANY property/hotel chain I would be staying at. I guess I am a rare breed, one of a kind. Again, THAT being said, I am returning to the workforce after several months and this opportunity came up to interview at a location in my state. I hope I do in fact get the position, so that I CAN make a difference in that particular property and change the perception of how this chain is viewed by its guests. To me, customer service is key, and if I get this job, that will be THE MOST IMPORTANT aspect of my job there. I PROMISE!

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  45. MelissadavidandersonDecember 28, 2013 at 12:59 PM

    Made me my 2 yr old son and a Boston terrier in a pet taxi sand out side in the rain so we could have vlean sheets was very rude said we could not wait in the lobby roaches are still here copkand for two days no bug spray on the weekend plus vomit and cigarette butts outdide my door dog has gotten sick a couple times from eating I try ti keep them picked up but when someone vomit s on them well still no one has came to clean it up and I told them hours ago Skinner Jacksonville fl grossesed ever

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  46. New Orleans Kirstie the front desk staff talk to loud they tell and talk loud people do stay on the first floor can hear you and done do work and need rest

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  47. This company is a joke!!! From the way the treat staff down to the guest. I stay at these hotels over the Chicago suburbs area and I most say, compared to the other Big Brand Hotels these one's are at the end of the list. Or shouldn't even make the list. They are over priced and most of the properties are old and dirty. The Gurnee and Waukegan location are by far the two worst of them all. The "TO GO BREAKFAST" like really you guys can't be serious, come on this is a joke. At one of the properties it was a prostitution ring going on, in & out traffic all night. Even when I complained to management nothing was done, I even was asked did I want to pay for a good time by a female I encountered on elevator. I didn't feel safe at all. I found used condoms in the hallways. This is just a few things that's happen at these locations. Management respond that it's nothing they could do. I know for sure these "Extend Stay Hotel" are effected with bad bugs, that's a main reason I stop staying in this hotels. At a couple of the properties the mold is overwhelming, so bad when u walk in the door your hit with it. Somebody is going to become serious ill or get seriously hurt and I bet than that'll get you guys attention. Most of the workers and managers give excuses instead of owning up to the fact.I feel the front desk staff and told to lie on behalf on management. They bathroom and kitchen sink handles are so moldy that I was scared to touch the handles ewwww just a nasty experience. Somebody need to really step in and take this comments seriously, because I predict you guys have a huge lawsuit ahead just waiting to happen. If I could I would try to warn all people that plan on staying at these locations outside of Chicago area to reconsider. IF you are traveling with kids or elder please stay elsewhere. Of course this may fall on deaf ears but atleast I warned!

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  48. Everything what You have written is true!..managers with no level, no experience, no qualified, no studies at universities...liars! remove them as soon as possible if You do not want to waste your investment shortly!!...suburbs locations westmont, naperville, romeoville are disgusting, evaluate your managers cause they are non professional, they're nothing!

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  49. My van was stolen from inside the Hotel Parking in Miami. Cameras were mot working that particular night. Someone who was staying there also said they had their van stolen from there 1 week prior. They found his van 3 days later and he had to pay $400.00 to get it out of the Tow Storage place. If you ask me this sound like an inside job to me. Funny thing is police don't seem to care..,

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  50. Extended Stay Memphis- Quail Hollow
    AVOID THIS DIVE- bad customer service

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  51. The worst thing possible. BED BUGS!!! Yes I stayed at this hotel and was excited perfect location and the rooms looked lovely. To wake up to critters sucking blood out of my skin! Im extremely quimish and just the tought makes me wanna throw up! How dare they allow this to be okay?! Ive called corporate but no one answers the manager could care less. Something has to be done or I'm going to my attorney..

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  52. I sold my home and haven't found a new one yet so unfortunately I'm stuck here at extended stay San Dimas ca. The manager is lazy and rude.he raised the room rate without telling me. I have talked to the so called corporate office and they promise to get back to you which never happens! I even emailed the ceo. Sent him pictures and still no response. I'm going to extended stay motel 6 ...it's cheaper and they take care of their guests ! Good riddens.

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  53. Hi - yesterday my family and I relocated from\ Atlanta, GA to Tampa, FL for jobs related reasons. I checked into your Extended Stay location on West Spruce Street in Tampa at 8pm. preparing for my first day at work the following day my family and I went to bed early at about 10:30pm. The room is in dark and about 2am I get up to use the restroom, turn on the lights and there are ROACHES covering the kitchen and the bathroom floor. Many little baby roaches, which make me, feel very uncomfortable. It is 4am, I haven't been back to sleep since the incident and I'm up writing this email when I should be resting for my first day at work tomorrow.

    I'm disgusted and frustrated because the hotel operator (or whom ever answers the phones at 2am) doesn't speak English, It may just be me but after seeing all of these roaches the slightest feeling of something crawling on me gets me annoyed, I have the lights on so I cannot go back to sleep, my wife and my 11 month old baby is here with me and we have a huge amount of be longings that may be saturated with roaches by the time we check out. I am not pleased with this stay.

    Thank you,

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