Embassy Suites Corporate Office Headquarters

19 comments
Embassy Suites Corporate Office Headquarters
Hilton Worldwide, Inc.
7930 Jones Branch Drive
McLean, Virginia 22102 USA
Corporate Phone Number: 1-703-883-1000
Fax Number: 1-703-883-1000
Customer Service Number:1-800-362-2779
Fax Number: n/a
Reservations: 1-800-445-8667



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19 comments:

  1. Yesterday December 11, 2013, I attended an office Holiday Party at the Embassy Suites in Parsippany NJ. After 28 yrs. of service and 28 parties this was by far the worst function I have ever attended! The food was awful, the accommodations were worse than you could ever imagine. The room was small and cramped the dance floor (taped together) was in terrible condition and only large enough for one table to dance at a time. The service was horrendous and the temperature in the room was so hot people were feeling ill. The staff was informed numerous times about the heat and did nothing about it! The cost of this event which started at 12:00 and ended at 4,( middle of the day during the week!) was 38 per person. The food offered was embarrassing no bread and butter and soda in cans! The bar closed at 2pm and that was it!! The staff was not the least bit flexible, and rather rude. I will let you know that we are a group out of the nearby Army Installation and word of mouth will fly around quickly. Out of the Thousands of local people in the area no one will ever make the mistake of hosting anything with embassy suites ever again!

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  2. Our recent say at the Embassy BlueAsh, was good. The hotel is Beautiful and kept clean. The front desk staff was great and friendly. Housekeeping was great. But,, something is going on in your kitchen,,, We checked in on Christmas day.
    The next day (Friday) we had breakfast at the hotel. The food was warm at best and the sausage links were bad. I actually spit it out in a napkin.. (YUCK)
    I had stopped at the front desk to ask about how long the restaurant would be open,, cause we were considering having dinner there FRIDAY.. while at the desk, a woman was telling a desk person, about how her family ate there Christmas eve and they ALL got sick from the fish.. Needless to say,, we did not eat dinner at the hotel.. ☹
    Saturday, we had breakfast again,, we skipped the sausage because it smelled bad. My husband had chocolate milk and it was sour. I told the woman, running front dining area. She agreed and had it changed out.
    Sunday, again, we tried breakfast,,, The scrabbled eggs were runny (how that happens , I don't know) The sausage still smelled funny… The bacon had been reheated to the point it was hard and chewy like jerky.. I opted to only eat toast.. cant screw that up… NOPE,, the toaster only toasts one side,, barely..
    As you can see there is something wrong with your kitchen staff..

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  3. Where can I get a room floor plan for embassy suites in downtown Denver?
    Is breakfast and evening reception included 7 days a week? What are the start and stop times for each?
    I searched the website but could not find the information I was looking for. Hopefully someone can point me in the right direction

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  4. Great company I can't even get a response back. I guess I'm booking Marriott

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  5. The Midwest Winds from the US Air Force Band of Mid-America are staying at the Des Moines Embassy Suites tonight, while on tour in the area. I find it appalling that the hotel refuses to allow them to use the Wi-Fi without charging them. They need computer access for work and also to communicate with their families while they are away. These are active duty military and they deserve a bit more respect. I know the hotels make a profit by charging for wi-fi use, but for active duty military? Really????? That's disgusting and I plan on letting everyone know it!

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  6. I thought working here by far was going to be the best place but know I see it isn't I've been working here for over 2 yrs and with our first manager it was ok but now that we have a much different one she doesn't know anything she always put her kind first and she shows favoritism towards them. If she wasn't there I think this place would be a much better place. Our main manager doesn't know what goes on in housekeeping. Yes I'm working in housekeeping the place I think is the heart of the hotel. I like working here but I just don't like my manager. I work at the embassy in Kansas City Mo. I wish the owner of this Embassy would come in and speak to all the housekeeping to hear their point of the hotel and not just certain people's that they chose.

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  7. Horrible experience with management, I suggest Embassy Suites corporate office go undercover on Undercover Boss before they are faced with lawsuits. They can start in Montgomery Alabama. Upon arriving early before check in time which we were told that we could do, the hotel manager notified us that there we no rooms available because cleaning was still in progress. So my party and I ask if there was anywhere that we could get dressed for a wedding, the hotel manager replied " you can used the private area two doors down to your right by the pool area". So we proceeded to go to the area only to find the restroom by the pool with wet floors and no wet floor sign. I ask the hotel manager were you trying to be funny, she replied no I just didn't want to say restroom. Really! You would think that she would be more concern about the safety of the guest and to prevent any lawsuits from occurring. During checkout time, the attendant ask "Did you get a statement under your door about the charges", I replied no, but I did received an email is there a problem. The attendant replied "Oh we just wanted to make sure that you knew what your charges were", I said is this your normal procedure for all guest or just me. My family have season tickets to the ASU games and have always lodged at the Embassy Suites, but after this incident, we will definitely choose another hotel that has quality hospitality.

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  8. Embassy suites :Little Rock, AR, SUCKS

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  9. We traveled to Dallas 400 miles by auto and stayed at the location at SpringValley Exit. We used our business visa and that was the only time we used that card in Dallas. A week later we got a call from our bank about some charges that looked like fraud on the card. I logged into our online banking. WOW. This card was used in various suburbs of Dallas, including having the thief call the bank. Big mistake. Anyway, I contacted Embassy on three different occasions asking to speak to the manager who was never available. I left messages with the attendant and no return calls. On the last call I explained to the desk clerk what had happened and he was going to look through reports and return a call the me the following day. Today is another week with no call so I called him. He assured me they committed no fraud. I thanked him for not returning my call and hung up the phone. My bank and legal is taking care of this issue. The culprit will be caught.

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  10. We stayed at the Embassy Suite in Livonia, MI for our family reunion during July 4 -7, 2015. The air conditioning service went out on the 5th and still wasn't restored when we checked out on the 7th. Our stay was hot & miserable!!! Horrible experience!!!

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  11. Two couples have made reservations at Embassy Suites in Tuscaloosa, AL for Th, Fri, & Sat nights, October 22 to 24, to attend the Alabama/Tennessee football game. Imagine our surprise when we found out rooms for Friday and Saturday nights were $599 each! This is outrageous and a case of price gouging at its worst! We love staying at Embassy Suites because of the comfortable rooms and other special features. Needless to say, this has made a bad impression on us. I understand raising room rates for special events, but to take advantage of out-of-towners by charging such prices is unbelievable! No doubt all rooms would have been rented out that weekend without price gouging. This will be taken under consideration in considering Embassy Suites for future stays. Something needs to be done!

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  12. The Frisco Texas Embassy Suites - the room we had was not clean; I lifted up the dirty bed sheets and on the mattress was a big pool of blood stain. Obviously no one changed the mattress. The stain look to have been there a long time.
    I will contact The Department of Health Services.

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  13. anonoymous
    We stayed at the Embassy Suites, Buckhead, Atlanta. This was by far the filthiest hotel I have ever been to. I will call the Dept. of Health. The cooking area for breakfast had flooded water in the kitchen, cook floor. the carpet in the eating room was black with filth. The air vents in the hotel room was covered with an inch of dust. Three of us had severe asthma problems. Even the elevators had filth, a dropped brush, dirty klenex's and trash. I rate this hotel a minus 10. Too filthy to even allow animals to sleep.

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  14. Lauretta & FrankSeptember 27, 2015 at 1:18 PM

    My husband & I recently stayed at the Embassy at 4415 E Paradise Village in Phoenix AZ. Our room was very nice but after traveling over 9 hours, we were very tired & got upset because there were several issues wrong with our rooms. I was very angry & yelled at the front desk & the next morning I felt so bad for my reactions we went down to the front desk to apologize. They were so nice & made us feel so good. They sent us a small basket the next morning and apologized as well. What a great team, The Front Desk, Joe, Eve & Mayale. Thanks them for us.

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  15. This by far one of the worst hotel that I have ever stayed at. What was suppose to be one of the most enjoyed night prior to getting married the next day was indeed a catastrophe. After later reviewing my debit card statement while I am on my honeymoon in the Dominican Republic I discovered my debit card was charge $367.36. My original rate for the room was $117.26 for my Law Enforcement Rate. After talking with one of the hotel representatives I was informed that the room smelled like smoke. I disagree with this because I didn't smoke while inside the building at all. As a Law Enforcement Officer I am a "Law Abiding Citizen" and I booked the room I know it was non-smoking so why would I smoke inside the room. I was told by the representative that work last night (11/13/15) it nothing he could do I would just have to take his matter for with the corporate office if I want to resolve this matter. He was totally rude, disrespectful, and unprofessional about resolving this matter. I will appreciate if this matter was resolve in a timely fashion and the difference be credited back on to my debit card because I find this allegation to be untrue and if not I am requesting proof of evidence proving otherwise.



    Thank you



    I am currently out of the country on my honeymoon, hopefully this matter will be resolve before I return back to the U.S. this upcoming Tuesday.





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  16. My family had a horrific experience at the Embassy Suites in Centennial, Colorado on our recent one week stay for the NPL Soccer Championships in Aurora, Colorado. On our first night to check in at the front desk after 11:30 p.m. just off a 4 hour flight from Newark with a takeoff delay we are informed by the front desk receptionist that they mistakenly gave away our first night to someone that requested to stay another night. Myself and wife were in total shock and disbelief when we were told that all hotels in the Denver area where completely booked. Hotel receptionist informed us that they had been calling hotels in the area for hours without success.We had our very tired 12 year old daughter with us and both myself and wife were totally exhausted from a long travel day. It's get more crazy from here as we are told they found us a Holiday Inn in Fresco, Colorado. We asked how many miles away and we were informed that it was up in the mountains some 70 miles and 2 hours away. This hotel made an inexcusable mistake and sent us packing to the mountains in the middle of the night. I put all the bags back in my truck and proceeded to drive well over 2 hours to the Holiday Inn in Fresco. However there was an even more scary development as the Interstate 70 that would take us there was closed due to tunnel widening. We had navigate to our destination on the Loveland Bypass snaking my way up the mountains on some very dangerous and narrow roads. We are from New Jersey and we do not have experience driving through mountain bypass roads as we do not have mountains in NJ. The majority of the time we spent behind an 18 wheeler in low gear with it's hazard lights on all the way. Although it was so scary riding behind a tracker trailer, the truck actually acted as a beacon to guide us up through the mountains. A horrifying experience for my family that put the safety and well being of my entire family in jeopardy. In the past we have enjoyed staying at Embassy Suites all over the world. However with this unbelievably horrific experience we seriously doubt that we will ever return to another Embassy Suites again in the future.

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  17. My family had a horrific experience at the Embassy Suites in Centennial, Colorado on our recent one week stay for the NPL Soccer Championships in Aurora, Colorado. On our first night to check in at the front desk after 11:30 p.m. just off a 4 hour flight from Newark with a takeoff delay we are informed by the front desk receptionist that they mistakenly gave away our first night to someone that requested to stay another night. Myself and wife were in total shock and disbelief when we were told that all hotels in the Denver area where completely booked. Hotel receptionist informed us that they had been calling hotels in the area for hours without success.We had our very tired 12 year old daughter with us and both myself and wife were totally exhausted from a long travel day. It's get more crazy from here as we are told they found us a Holiday Inn in Fresco, Colorado. We asked how many miles away and we were informed that it was up in the mountains some 70 miles and 2 hours away. This hotel made an inexcusable mistake and sent us packing to the mountains in the middle of the night. I put all the bags back in my truck and proceeded to drive well over 2 hours to the Holiday Inn in Fresco. However there was an even more scary development as the Interstate 70 that would take us there was closed due to tunnel widening. We had navigate to our destination on the Loveland Bypass snaking my way up the mountains on some very dangerous and narrow roads. We are from New Jersey and we do not have experience driving through mountain bypass roads as we do not have mountains in NJ. The majority of the time we spent behind an 18 wheeler in low gear with it's hazard lights on all the way. Although it was so scary riding behind a tracker trailer, the truck actually acted as a beacon to guide us up through the mountains. A horrifying experience for my family that put the safety and well being of my entire family in jeopardy. In the past we have enjoyed staying at Embassy Suites all over the world. However with this unbelievably horrific experience we seriously doubt that we will ever return to another Embassy Suites again in the future.

    ReplyDelete
  18. My family had a horrific experience at the Embassy Suites in Centennial, Colorado on our recent one week stay for the NPL Soccer Championships in Aurora, Colorado. On our first night to check in at the front desk after 11:30 p.m. just off a 4 hour flight from Newark with a takeoff delay we are informed by the front desk receptionist that they mistakenly gave away our first night to someone that requested to stay another night. Myself and wife were in total shock and disbelief when we were told that all hotels in the Denver area where completely booked. Hotel receptionist informed us that they had been calling hotels in the area for hours without success.We had our very tired 12 year old daughter with us and both myself and wife were totally exhausted from a long travel day. It's get more crazy from here as we are told they found us a Holiday Inn in Fresco, Colorado. We asked how many miles away and we were informed that it was up in the mountains some 70 miles and 2 hours away. This hotel made an inexcusable mistake and sent us packing to the mountains in the middle of the night. I put all the bags back in my truck and proceeded to drive well over 2 hours to the Holiday Inn in Fresco. However there was an even more scary development as the Interstate 70 that would take us there was closed due to tunnel widening. We had navigate to our destination on the Loveland Bypass snaking my way up the mountains on some very dangerous and narrow roads. We are from New Jersey and we do not have experience driving through mountain bypass roads as we do not have mountains in NJ. The majority of the time we spent behind an 18 wheeler in low gear with it's hazard lights on all the way. Although it was so scary riding behind a tracker trailer, the truck actually acted as a beacon to guide us up through the mountains. A horrifying experience for my family that put the safety and well being of my entire family in jeopardy. In the past we have enjoyed staying at Embassy Suites all over the world. However with this unbelievably horrific experience we seriously doubt that we will ever return to another Embassy Suites again in the future.

    ReplyDelete
  19. I am trying to report a spoofing attempt using Embassy Suites for a fraudulent credit card charge. My bank has canceled the transaction, but I am trying to find your department that is concerned about damaging your reputation so they can investigate this incident. I can be reached at rflexible1@gmail.com

    ReplyDelete

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