DoubleTree Hotel Corporate Office Headquarters

27 comments
DoubleTree Corporate Office Headquarters
by Hilton Worldwide, Inc.
7930 Jones Branch Drive
McLean, Virginia 22102 USA
Corporate Phone Number: 1-703-883-1000
Fax Number: 1-703-883-1000
Customer Service Number:1-800-222-8733
Fax Number: n/a
Reservations: 1-800-445-8667



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27 comments:

  1. Trying to verify a reservation for the 2013 Jazz Fest in New Orleans. This has been a nightmare! Finally - after three days and at least 3.5 hours of phone conversations - I was connected to Guest Assistance. Spoke to Ms. Eileen Rodriquez who seemed to be the only person in the Doubletree organization to help.

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  2. I HAD A VERY VERY VERY VERY VERY VERY BAD EXPERIENCE WITH THEM WHEN I WAS TRYING TO PLAN A VERY NICE SURPRISE BIRTHDAY PARTY FOR MY FATHER AND I WOULD APPRECIATE IF SOMEBODY FROM CORPORATE WILL GIVE ME A PHONE CALL AT

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  3. I am the secretary of a large organization the hold their Annual convention at the Doubletree Hotel in bloomington MN.
    We have been at this hotel since 1996 without any problems, until this year. Seams the hotel staff refuses to return e-mails & phone calls. We will most likely be looking at other hotels that would appreciate our business.

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  4. I had a very bad experience at the DoubleTree in Wichita at the airport. We had a conference there for our professional organization and had to deal with a serious noise issue that was disrupting our program. The manager on duty, Betty, was extremely unwilling to help with the situation. Won't be coming back. You just lost out on a regular customer, DoubleTree!

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  5. On July 26-28 2013, I attended my family reunion at the Williamsburg, VA location, checked out and received final bill for $217.12. On July 29, 2013, checked my bank balance and saw that I was actually charged $267.12, $50 over what my bill stated. Called the finance department at the Williamsburg location and Tammy G. said that she would call my bank to straighten it out and call me back. She never did. If I have to file a lawsuit against Doubletree, I WILL. I can prove that I was OVERCHARGED.

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  6. I had a very bad experience at the DoubleTree in Downtown Cleveland on August 9-11 2013. I hosted a family reunion of a hundred and thirty people. Some coming from New York, Pittsburgh, Georgia, California, and Cleveland. I scheduled an appointment with the sales-manager to perfect my event, and at this appointment i was informed by Kelly author that she details events two weeks prior to an event. Days later she contacted me to change my detailing date because it would interfere with her vacation, and there was no other sales-manager that would be available, in the past this was called customer service. This is not my first event at this hotel, I've hosted two class reunions,three family reunions and my granddaughter celebrated her fourth birthday there. Those whom came on a bus waited for three hours to get rooms that were booked months in advance, there were so many people in the lobby and we did have a hospitality room, which was much too small. We were offered an additional hospitality room for the overflow of guest by an employee, Kelly author confronted me in dismay and asked me "what was i doing in that room." One of our guest had a bug in room 816. Once checked in the bathroom was not clean. i spoke with one of the managers Billy Jones about my concerns and was told that i would receive some coupons to give to some of my guest. This has not happened yet. I have yet to hear from the hotel to even say Thank You for my business. They took the money gave no service from management. The employees working the desk at the time of arrival (Ron) Micheal Streeter, Jackie Angel and Carl were very helpful in this very bad situation.

    Robinson Boykin Family Reunion- Deborah Speights

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  7. darrelle thompson at doubletree in binghamton ny helped me very much. i was on a motorcycle and encountered many weather delays. he was very accomodating and i will return. thank you

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  9. I had lunch yesterday 10/17/2013 at the restaurant on premises. Unfortunately I left my CC there, I called the next morning and they had it locked in the safe and was informed that I could stop by at 9am. I got there early and was told that the controller would be there 9 or 930 they did not know. After waiting for 25 minutes, the night manager came to me, I don't know when she will be in and I could stop by later. That would be fine but I would have to drive across the bridge 25 miles one way. It very alarming to me that it's easier to cancel the card and get a new one issued that retrieve it from Doubletree since they don't know their employee's schedule.

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  10. I had lunch yesterday 10/17/2013 at the restaurant on premises. Unfortunately I left my CC there, I call the next morning and they had it locked in the safe and was informed that I could stop by at 9am. I got there early and was told that the controller would be there 9 or 930 they did not know. After waiting for 25 minutes, the night manager came to me, I don't know when she will be in and I could stop by later. That would be fine but I would have to drive across the bridge 25 miles one way. It very alarming to me that it's easier to cancel the card and get a new one issued that retrieve it from Doubletree since they don't know their employee's schedule.

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  11. i use to work for the DOUBLETREE in ABLUQUERQUE, NM back in the 1900 years. I'm a senior citizen now and will be traveling to Iowa for a High School & family reunion. But I have limited funds to make the trip by myself and I would like to stay in the Doubletree's along the way from Jacksonville, FL. I know that your rooms are clean for a senior citizen on canes. I would like some help on the cost of a single room for handicap person and it will one nite each on the way up and way back. the travel dates will be May 29, 30, 31 plus staying in Cedar Rapids, IA for a week and half or more. If the family reunion don't happen it will be only two weeks and half.
    Thank you for your help or not.

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  12. I would like to personally thank Sanda Budic, General Manager of Doubletree in Fayetteville North Carolina for providing outstanding customer service. When I lost power at my home and called her in panic, Sanda provided my family great accommodations at by very reasonable rate.

    Thank you

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  13. The Doubletree Des Moines Airport is a nice property, yet it is obvious that Management hires family members (relatives)...even if underqualified; MANY qualified individual are not even considered due to neputism. BOTTOMLINE: They are rated as the number one property in Des Moines, yet it must be due to location (airport), for the staff is not as competent as othe Doubletree hotels in MAJOR states such as New York, Florida, Virginia, California etc...I guess either the employment pool is slim in Des Moines, or either neputism and lack of diversity (not one african american employee) is an issue. I am caucasian, yet I see NO diversity at this facility...YES, facility, for it feels far from a place away from home. I will steer clear of this property in the future, the Hampton Inn will receive my business from this day forward. Someone from Doubletree should take a "hard look" as to what is diminishing this property as a Doubletree, to that of one of lesser standards. I also question "why is the Doubletree flag not flying..." is this property already under investigation or on probation, based on lack of brand standards? Doubletree in Des Moines, get with the program, and broaden your employment pool to diversified candidates, and to individuals who posses the qualifications and standards that warrant the Doubletree brand; what a misfortune.

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  14. dbletree by Hilton Miami beach fla.collins ave.General manager suzanne.need to go.reason, bad management.she terminate employee for no reason.

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  15. Is it possible to give negative 5 stars for this terrible hotel. I attended a conference at the hotel. The room was paid for by the organization sponsoring the conference. I checked in Friday, November 14 and checked out Sunday, November 16. Aside from the fact that it's a terrible hotel as other have said with random furniture in the hallways, these idiots charged 382.00 on my credit card. No room service, no movies, no illegal smoking in the room. As a result of their thievery my account over drafted. Stay away, stay away, stay away.

    Called to speak to a manager this morning, November 18, got Michael from guest services who said he'd try to get an answer as to why my card was charged and why no one at the hotel told me they were charging a room to my card. Six hours later and no call back. Negative -10 warm cookies. So far the Doubletree Marina has cost me 570.00 for a room that was paid for under a contract with the event organizer. I'll keep editing my post until this situation is resolved.

    If you're an event organizer do not use this hotel. If you're visiting your kid at UC Berkeley, do not use this hotel. If you value your sanity, want to be treated respectfully do not use this hotel. If you don't want unauthorized charges put on your debit or credit card DO NOT USE THIS HOTEL.

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    1. The Double Tree in Bakersfield ca. has the most inept operators on the planet over 20 min. trying to make a reservation 10 min waiting to talk to a manager don't know what the rooms are like couldn't get past the morons at the front desk to see good luck if you try to stay here

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  16. I checked in at the Double Tree Downtown Atlanta GA and to my surprise had to pay $30 a night for valet as well as $50 a night deposit which was NOT told to me when I booked the room. That information should be explained upfront! To add insult I have never stayed in a Double Tree before that did not have a microwave or refrigerator, my room was very small and there was no hot water. I always loved the Double Tree (and their cookies) and always had a pleasant stay until this one in Atlanta.

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  17. The Double Tree in Druid Hills, Atlanta has excellent and exceptional staff! My aunt had open heart surgery at Emory. The staff went out of their way to provide the best service for my mother, myself and my cousins. Clarence, the engineer, James and Dominique and Keith, who took us to and from the hospital, and June in the dining room. They all deserve special recognition. They respected my mother and took special care of our needs for several weeks we were there. I felt I was home during this incredible stressful time for my family. The room was kept spotless. It was a blessing that we stayed there. Thank you.

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  18. We had stayed at the DoubleTree in Rosemont, IL. Parking was expensive, drinks were expensive. Bartenders need to be more attentive to the patrons. We waited 15 mins to get a drink, after 3 people saw we needed on, including the manager, no one asked if we wanted another. After paying alot of money for the room, we expected better service. At 4:45 am on a Sunday morning, the fire alam went off. There was no compensation what so ever. We will not be returning there again.

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  19. Blanco, Daniel


    9:44 AM (20 hours ago)








    to me



















    July 20, 2015





    Mr. Juster





    I would like to thank you for taking time to let us know about the issue you had in your room. I would like to take this opportunity to apologize for your inconvenience, and ask if everything was corrected to your satisfaction. Your input is very valuable to us as it is our goal to try and make your stay as comfortable and memorable as possible. Again, thank you for taking time to let us know.

    the issue, and I apologize for your inconvenience.

    Should you have any questions or concerns, or if there is anything we can do to make your stay more enjoyable please feel free to give me a call on my cell phone if you would like.

    Thank you,



    Mike D. Morris Director Of Engineering
    Direct (407) 206-9819


    DOUBLETREE BY HILTON AT THE ENTRANCE TO UNIVERSAL ORLANDO 5780 Major Blvd, Orlando, FL 32819
    DoubleTree.com | Become a fan on Facebook | Follow us on Twitter
    Daniel thank you for reaching out to me

    There are some areas of concern that I would like to inform you about

    Though I only spent one night there I feel that it will only enhance my experience for my next possible visit if I tell you the truth

    I have stayed at the Double Tree on Major Blvd no less than four times in the last several years and usually never have anything negative to say
    However on this visit I feel I should at least give my opinion
    The lobby was very nice and the staff extremely helpful courteous and professional Unfortunately that is were it ended for me.
    I felt that the room condition was substandard I could only find one outlet that would hold a charger for my computer out of five
    the toilet pretty much continued to run all night (I never mentioned the toilet)
    Though your maintenance staff was courteous and they tried very hard they were not knowledgeable enough to do the job that was given to them
    Please understand that I am a licensed electrical contractor (Maybe I'm trying to hold maintenance staff to a higher standard
    After watching them for over a half hour struggling to just install an electrical receptacle (with my wife complaining about how long its taking them cause she wanted privacy) I had to go and install it myself just to get them out of the room only to find out that there is no power going to the receptacle. At this point I told them to forget about ( I wasn't going to fix all their problems)
    In conversation with your maintenance staff they knew that the receptacles in the room's are all worn out and that this is a common problem throughout the hotel
    Seriously in this day in age with all the electronics that people travel with i.e. phones, tablets, laptops, games etc. (We had to take turns charging our phones) I feel that you need to place more importance on the electrical condition of your rooms.
    Worn out receptacles are a fire risk this is not an opinion this is a fact
    In my opinion the materials to repair every receptacle in the room would cost about $45.00 and 1 1/2 hour of an electricians time

    this is less than what it would be to rent that room for one night
    Taking in all factors into consideration running toilet, poor electrical condition, incompetent maintenance staff, on top of all that having to pay for parking overall I feel the quality of this hotel has gone down significantly in recent years and will probably seek an alternant hotel for my next visit
    I'm sorry for having to say it the way it is but this is my opinion

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  20. The Doubletree at the entrance of universal studios in Orlando florida needs to be inspected the proper way. As a former employee when the inspector come they pick the rooms that they know are up to standards and block those rooms so the inspector only sees whats good. The inspector needs to come in and just tell them to show him the rooms he picks out. That way all the complaints of mold , nasty carpets, hot hallways and all will be taken care of.

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  21. The weekend of May 13 and 14 was one of worse experience while a guest at Double Tree in Houston Texas 400 Dallas Street. My debit card was charged three times but the front desk clerk told me my card had been declined.I immediately contacted my bank and they informed me account had been charged twice. I returned to the front desk with my bank rep still on the phone he explained to the desk clerk my account had been charged. The clerk still said his system showed no signs of the transactions.Double Tree needs work on the glitches in their billing system. To add insult to injury that Saturday May 14 th I went to a branch of my bank got a print out showing the charges being taken from account and went back to the front desk showed it to the clerk on duty she informed me again her system did not show the transactions. I will tell anyone stay away from Double Tree by Hilton on 400 Dallas Street , in Houston Texas.

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  22. My family reunion was at the Southpark Doubletree in Charlotte, NC this past weekend. It was a special reunion because this marked the 40th anniversary of my mother starting the reunion. Expectations were high and not met by the staff at the hotel. First, the air did not work properly throughout the facility. As it is July, this made it very uncomfortable. Second, the staff was very rude. When we had our food delivered for the Saturday morning event, the representative was unpleasant and not at all friendly. He did not make my family or guests feel welcomed and almost as if we caused him some hardship by being there. Third, the catering manager, Eleanor, was no where to be found for our banquet and to replace her was the most hateful woman. She was unprofessional in her manner of dealing with us. She was forceful with doing things they way she wanted and not they way we wanted and paid for. This person actually shut down our event early by signaling to our paid DJ to cut his music using her hand and making a motion across her throat. She followed my family members around the event as if they were untrustworthy. I and other members of our family were disgusted by her behavior. I mean to address this matter further. There has to be something done about the way we were treated!!!!

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  23. My wife and I checked into the Hampton Inn and Suites in Williamsburg, Virginia on 8/1/2016 for our honeymoon. We were given room 103. The bathroom sink has a draining issue, and the sheets on the king-size bed are way too small. When we left our room this a.m. (8/2/2016) and returned @ 2 p.m., we found the room had not been touched by housecleaning. Someone had been in the room because the towels were taken from the bathroom! The bed was left unmade and the trash cans left full of trash. Not a very good setting for visitors! We are paid up through till Friday the 5th, and I can only hope for better service.

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  24. I recently stated at the Double Tree Hilton Hotel, Cleveland, Ohio. I was very upset when I found out the day I was leaving that they had billed my credit card $100 incidental fees and that they would return it in 3 to 5 business days. This is a scam and I do not like it. There was not incidentals other than on the hotels part that they gave me a room that did not have working TV, the hotel phone did not work and the toilet flushed so loudly that it sounded like the bottom of it was going to explode when you flushed it.

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