Crossland Studios Corporate Office Headquarters

30 comments
Crossland Studios Corporate Office Headquarters
Address;
11525 N. Community House Rd., Suite 100
Charlotte, NC 28277 USA
Corporate Phone Number: 1-980-345-1600
Fax Number: 1-864-573-1695
Customer Service Number: 1-980-345-1600
Reservations: 1-800-804-3724



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30 comments:

  1. Cathy o Quinn really work hard to keep customers happy here and does most of the work her boss sucks he lazy and never around to work, she deserves a raise thks Mr.Mrs. Williams

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  2. Cathy o Quinn. Is a employee st Bossier la. She does a outstanding job she has no help but she get the job done and keep us happy here customer first

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  3. Yes I have a complaint on one of your front desk worker Cassandra at Crosslands in Spartanburg. She has been rude,disrespectful,and racist towards me and my husband. I want her gone asap Thank you

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    1. They only hire racists people it seems. I am at the Crosslands in Baton Rouge and i am about sick of the attitude and rudeness of the front desk workers. I pay on time and never ever late with the rent. There is no reason for the rudeness and lack of friendliness. It truly makes me uncomfortable to go down there for anything. I shouldn't have to feel that way. Ava and Candice are the worst. No smiles ever and act like they are annoyed when you ask for something. If they are unhappy with their jobs they should go someplace else not dealing with people. I am long term here. I been here since July if 2015. Thats alot of money i have spent here. I deserve better treatment.

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    2. They only hire racists people it seems. I am at the Crosslands in Baton Rouge and i am about sick of the attitude and rudeness of the front desk workers. I pay on time and never ever late with the rent. There is no reason for the rudeness and lack of friendliness. It truly makes me uncomfortable to go down there for anything. I shouldn't have to feel that way. Ava and Candice are the worst. No smiles ever and act like they are annoyed when you ask for something. If they are unhappy with their jobs they should go someplace else not dealing with people. I am long term here. I been here since July if 2015. Thats alot of money i have spent here. I deserve better treatment.

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  4. My boss and I came into the hotel the day prior to my stay to sign third party paperwork so he would not have to fax it from work the following day. When I arrived the hotel clerk Jazzmine looked up the reservation name and immediately said no we will not do this. She refused to look for the nights prior paperwork not even attempting to get up from her seat. My boss was forced to submit the paperwork again for his office. Jazzmine informed us all our sensitive information such as credit cards and drivers license were submitted to the laundry attendant, as they have no real staff on duty overnight. Another employee came in and after jazzmine left asked me what the problem was I quickly explained the situations and as Im speaking the second set of paperworks is coming over the fax machine. Zack takes less the 30 seconds to find the original paperwork and handles it from there. Now mind you they've put us in a room with children above us. As such the 4 day stay was never free of constant pounding on the ceiling. When I attempted to call the office I was told by joy that no more free days would be given. (Zack gave us a free nights stay due to the check treatment we received) I wasn't attempting to get anything for free just a polite phone call reminding the people above that they were quite loud. Joy informed me that she didn't like the things I said about her co worker such as she was to lazy to get up from her seat to check for the paperwork that was indeed right where it was suppose to be. I let Joy know that she was not involved and didn't know what was said. THIS PLACE IS IN DESPARATE NEED OF A MANAGER. The only decent help they have are Gabby and Zack. The rest of the entire staff were rude and discourteous.

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  5. The crossland location in Norcross, Ga is even worse. Lazy, unprofessional, ignorant, indifferent, obnoxious management. It is inconceivable that any company can have these type of people run there business and maintain any true success. The management encourages laziest in there limited staff and I mean limited in mentality and numbers. The property is dirty, dated, diseased and dingy. As the old adage goes "Pay your employees peanuts you will have monkeys running the show".

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  6. Crossland in Irving Texas likes to steal off people. I was told we were paid up until Christmas Eve. Lie...they claim there is a balance now that is owed. They are even dipping into my account UNAUTHORIZED. Took the money for my heart medication. I also hear from an Employee that Crossland is doing this to a lot of people here. They just took over this property earlier this month. Crossland if you want people to leave and never come back all you have to do is tell them. There is no reason to run them through the ringer and steal from them. Thanks a lot for being the worst Take Over Company with the Worst Management.

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  7. I have to beg to get my room cleaned. I basically live here. They always put the lowest forms of life right next to me. People constantly slam their doors all hours of the night. Prostitues getting visitors is why. What is the supposed new management doing to remedy this??? Not a damn thing. The rates are not worth this disgusting place. The only nice people here is Carlos and maintenance man Frank. I have never been late on rent. I expect to be trwated right.

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  8. The hotel in Memphis is not professional at all. Their manager has a very nasty attitude. She talk smart and gets out of line all the time. I have heard her get nasty with the employees just for calling to ask a simple question for a guest. She is very unprofessional to buffer a GM. Someone should he'll her with bring more professional

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  9. The manager at crossland houston northwest is arrogant, disrespectful and unprofessional. My car was stolen from the Parking lot with my wallet inside so I was unable to pay to stay another night and had to find somebody with a vehicle to get my belongings. I was told that I had till the end of the night. When I show up the manager comes out looks at me, sucks her teeth & tells me I'm not getting anything until I pay her to allow me to do so. First she tells me that I need to pay the 25$ late fee. And I explained that my wallet was stolen with my car she said that wasn't her problem and that every day she has to hold my stuff I will have to pay the $53 daily rate for them to store it. Now today (the next day due to the fact that i didn't have the money) I call begging her to allow me to get my belongings that everything I own clothes, toiletries was in that room. She tells me it's hotel policy and not to contact the hotel again until I have her money. That every day she will add 53$ up to 30 days when my belongings are thrown in the trash.

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  10. The crosslands in colorado springs. I been here for about two weeks and the front desk Dinae is so rude I hate going to ask to get my room cleaned because it never happens then when I tell her she gets an attitude. I am suppose to be here for at least three months but with her I will leave and go somewhere else. I seen her go smoke marijuana with one of the guest when she got off work. Now she says she is the supervisor and her attitude is way worse. I will no longer spend my money to get this type of treatment and its like the manager don't care how she treats the guest. I seen her husband or boyfriend sell drugs in the parking lot. What type of hotel is you running to where your supervisor is smoking marijuana and husband sell drugs in the parking lot. I don't feel safe and I have left a letter for the manager and let them know I was letting corporate know. Please do something about this

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  11. They must have that requirement to work here..rude!! While I don't see any pot smoking from the management or ftont desk people, maybe if they did they wpuld be nice and smile once in a while. Whats up with these miserable people? Why won't corporate answer us? And whats up with the trash they are renting to? I am here for a long time too. Rhis is just wrong.

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  12. I was in Nashville, TN at the crossland by the airport on Murfreesboro Rd. The place was dirty, stairs were full of trash and trash cans overflowing. Got to my room and no comforter, no TV, no towels, etc. The room was supposed to be getting remodeled but the lady at the desk did not know this and place me in the room so when I came back down to explain my issues, they placed me in another room but had to wait for the housekeeping to clean it! Then they never cleaned the room the 4 days I was there and when I called for new towels, I was told I had to come and get them later because none were cleaned yet? ??????? (crickets) So I called Headquarters and was told they no longer own crossland suites so she gave me a number to call and it went straight to voice mail.. go figure! I want a refund or half back! Not a happy camper!

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  13. I'm very unhappy, I made a reservation for a king suit 5days prior to my stay and PAID and upon my arrival they told me they do not have the room I reserved and tried giving us a queen witch is not what I reserved. Then I had to run back and forth 3x because my key did not work from running back and forth our car key got locked in our car so then we had to pay a locksmith, after all that we just asked for a refund and went to a new hotel where our card was denied because we now had to wait 3-5 business days to get our money back and had no where to go with our baby. I've tried contacted corporate and I've had no response. Im very unhappy and feel like they should fix this and make up for what had happened. I will not ever suggest this place to anyone

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  14. We stayed here at crosslands on
    dunlap ave in glendale az.and are very disappointed.We are so unhappy with not only the quality of service we recieved from the front desk but also the condition of our room.the linen on the bed was dirty and staind and one stain even looked like blood.the toilet kept getting clogged.when we notified the front desk,they told us they didnt have a plunger and we would have to buy one.Our phone in the room was broken.and we had so many bugs in our room.the room was so dirty we had to buy a vaccum.the toilet had water rings in it from being uncleaned.the bathroom faucet had leaks.the toilet paper holder was broken and hanging from one screw.the smoke detector did not work.the carpet was disgusting and had a bad odor.the kitchen cabnits had trash and cigarette ashes in them..this had to be one of the worst places i have stayed.please reply to this as soon as possible.i have alot of friends the come in from out town that stay at weeklys and i will let all of them know what kind of service i have received..

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  15. Crossland in Tacoma,Wa is dangerous, homeless people live in the stairways and on the property because they wont fix the locks on the doors, they urinate, sleep, do drugs and prostitution in the stair ways. Management does nothing about it.

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  16. Today I visited the cross land in Tucson Az and had a terrible experience. I am currently 9 months pregnant im due in two weeks and this whole experience has me in so much pain from the stress of dealing with this horrible manager. I am cramping really bad trying to rest up to not have my son here away from home. So We booked out room through hotels.com a week in advance then called in to ask about our reservation yesterday so that everything was set for today when we checked in. The person at the front desk confirmed the reservation and said we were good to go. Well today around 6 we went to check in to our hotel room and the receptionist said they had no rooms available when we had already paid and confirmed. Well the manager come out and in a very rude manner saying he didnt have any rooms available for us. We explained to him we had already paid and he continued to tell us he had no rooms and our reservations wasnt made with them so ge couldnt do anything about it. When we asked why he couldnt fix our issue he said that the 3rd party booking site makes room reservations for rooms they do not have available. Instead of being understanding and nice he was completely rude and disgusting from the moment he spoke to us. He asked us to leave because there was nothing he could do for us.we were left without a hotel because of their lack of communications with the 3rd party site. I traveled from Phoenix and had no other optio. We were not the only people they did this to another family with 5 children were told that they had a room available from them just minutes before so they canceled the reservation they had to be left with out a place to stay as well. I do not recommend this hotel what so ever. The manager was so unprofessional and left his receptionist to apologize for his actions he left to the back and she was there to deal with this issue by her self.

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  17. I just got on the web site to let people know how disappointed and disgusted I am with Crosslands. We checked in on Thursday of last week. The studio we are in has huge stains all over the carpet. The ceiling is completely covered with black soot from the vents. And heres my personal favorite. Blood splatter on the walls in the bathroom, from people using needles to do drugs. And kitchenette has NOTHING! Not a cup, pot, pan, or utensils. I complained to the office. Anna was more than willing to move us to another room, once available. I showed her pictures I taken, and was shocked to see that we were even checked in to the room. She made a note in the computer about the complaint. And asked if I would return in the morning to talk with management. Upon doing so, I was told they were booked and understaffed so another room was impossible at that moment. That it would be at least until the end of the week, first part of next week, before we could be moved. The manager asked if they could come deep clean the room and do the carpets. Shouldn't that have already been done before you check people into the room?, I asked. We payed for a whole month in advance. I informed him that we wanted to check out and wanted a refund. I then asked for corporate headquarters information. I was told that they don't have that information. And we would have to wait for our refund because it has to come from their headquarter office. They had no issue instantly taking our money, how come its such an issue to instantly put it on our card? This Crosslands is so bad, the drug addicts won't leave. An employee even got fired for being caught taking hits off a crack pipe in one of the stairwells. This is the WORST PLACE! Don't ever stay Crosslands in midvalley Utah.

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  18. THE CROSSLNDS STUDIO IN SPARTANBURG,SC 29303. ITS AN UNSAFE AND VERY NASTY PLACE TO STAY THEY CHARGE YOU ALMOST 300 DOLLARS A WEEK TO STAY THERE AND YOU CANT GET TISSUE,YOU HAVE TO BUT YOUR OWN. THE ROOMS WEN UP IN JUNE AND THEY HAVE DONE NO REMODELING OF THIS HELL HOLE. NO THE EMPLOYEES. THE MANAGER THAT REPLACED THE LAST GUY IS 10 TIMES WORSE THAN HIM. SHE IS VERY RUDE AND AGGRESSIVE. SHE CUSSES PEOPLE AND TELL THEM TO STAY IN THERE ROOM LIKE THERE CHILDREN. SHE DOESENT HAVE A CLUE HOW TO RUN A BUISNESS. I TAKE THAT BACK SHE RUNNUNG IT THE REST OF THE WAY TO THE GROUND.SHE HAS A GIRL THAT IS RUNNING THE OFFICE THAT HAS MORE ATTITUDE THAN THE LAW ALLOWS.SHE IS RUDE WHEN YOU CALL IN AND ASK A QUESTION AND SHE MORE RUDE IN PERSON. ITS ONLY ONE HOUSEKEEPER THAT WORKS THERE THAT ACTUALLY DOES HER JOB WITHOUT BEING IN ANY OF THE STEALING,DRUGS AND PROSTITUTION THAT IS HEAVILY FLOWING THROUGH THIS HELL HOLE. SHE ALWAYS HAVE A SMILE ON HER FACE AND VERY POLITE. SHE HASNT BEEN THEE LONG.ITS A BIG SCANDEL GOING ON IN THIS PLACE AND HER AND THAT OLD GUY AND THAT OTHER GUY THAT BE IN THE OFFICE NEED TO GET OUT WHILE THEY STILL CAN.ITS ROACHES,BED BUGS OUTSIDE BUGS AND HELL WHO KNOWS WHAT OTHER BUGS IN HERE HAVEN'T QUIT IDENTIFIED WHAT SOME OF THEM ARE YET.THE CRACKS ON THE FLOOR BASE AND THE COME IN WELCOME GAP UNDER LETS THEM FEEL LIKE HOME TO.THE MANAGER REFERRED TO SOMEONE STAYING THERE AS THAT COLORED GUY.LIKE WHAT THE HELL IS THAT REALLY, SHE LUCKY HE DIDN'T HERE HER. I WAS RAISED TO TREAT EVERYONE THE SAME. BLACK IS BLACK AND WHITE IS WHITE.WHO SAYS CAUCASIAN GUY,COLORED GUY. I DON'T KNOW. ITS SO MUCH STUFF GOING ON THIS POLICE RUNNING UP IN THIS PLACE THAT IT MAKES HIGHLAND APARTMENTS LOOK LIKE BEVERLY HILLS. THE OWNER SHOULD BE PUT ON TRIAL FOR THIS RAT HOLE.NO THE RATS WOULDN'T LIVE HERE.THE OWNER NEEDS TO BE PUT IN THE SPOT LGHT AS A SLUM LORD AND HIRING THEE ABSOLUTLY WORSE MANAGEMENT IN HISTORY.BRING BACK THE LAST DRUG TAKING MANAGER,ATLEAST PEOPLE KNEW WHAT TO EXSPECT WITH HIM HELL.LASTLY THEY CAME UP WITH THAT BULLSHIT ASS 89 DAY CHECKOUT TO AVOID GIVING YOU BACK YOUR PAID TAXES. ALL THE TAXES YOU HAVE PAID IN THAT 89 DAY PERIOD IS SUPPOSED TO BE GIVING BACK TO YOU ON THAT 90TH DAY OR PUT TOWARD YOUR ROOM BUT THEY CHECK YOU OUT AND CHECK YOU BACK IN SO THEY CAN KEEP YOUR DAMN MONEY... HIGHWAY ROBBERY.BETTER BUISNESS B.NEEDS TO BE CONTACTED OR WHOEVER,THEY CHANGE YOUR RATE EVERY TIME YOU CLOSE YOUR DAMN DOOR. WELL COMPLAIN MORE TOMORROW. TRUST ITS ALOT MORE BU IM JUST SLEEPY

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  19. ONE PERSON TRYING TO CLEAN UP SPARTANBURG,SC LOCATION IS DOING NO GOOD WHEN HE HAS COWORKERS BRINGING IN THERE FAMILY MEMBERS TO STAY CAUSING PROBLEMS AND COWORKERS INVOLVED IN HALF THE BULLSHIT IN THEM DAMN RATCHET ASS ROOMS.HE AND THE OLD SLUGGER REALLY NEED TO RUN FOR THE HILLS AND THAT BLACK OLDER GENTLEMEN THAT WORKS THERE TO.THAT TALL SKINNY NICE HOUSEKEEPER TO.RUNNNNN

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  20. CROSSLANDS SPARTANBURG,SC LOCATION SUCKS DONKEYS.... THE MANAGMENT NEEDS 10YEARS OF TRAINING.. AND THAT BLACK GIRL.SHE JUST NEEDS A PROFESSION WHERE SHE CAN BE IN A ROOM BY HERSELF WITHOUT ANY CONTACT FROM HUMAN LIFE. HER ATTITUDE JUST STINKS.SMACKS HER LIPS WHEN YOU ASK HER A QUESTION AND ROLLING HER EYES.GETS SMART AND THE MANGER WELL IF SHE NOT REPLACED SOON WELL ALL I CAN IS THAT SHE GONE TALK CRAZY TO THE WRONG ONE AND SAD TO SAY PEOPLE DON'T CARE NOW A DAYS.SADLY THEY DON'T. ME AND MY NANNA WAS IN THE OFFICE ONE DAY AND HEARD HOW RUDE SHE WAS BEING TO A LADY.IT WAS UNBELIEVABLE THE AGGRESSION THAT CAME FROM WHAT IS SUPPOSED TO BE MANAGEMENT. OH WELL SOMEONE NEEDS TO GO TO CHARM SCHOOL.

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  21. CROSSLANDS STUDI-NOT....SPARTANBURG,SC LOCATION SHOULD BE CLOSED DOWN ASAP......GIVE BILL,CARSON AND THE OTHER GUY AND THE TALL NEW HOUSEKEEPER SEVERANCE CHECKS AND CLOSE UP SHOP.OR FIRE THE REST. I HAVE NEVER IN MY LIFE EXPERIENCED THE UNCOMFORTABLE VIBE FROM THIS PLACE EVER. ITS A LIFE CHANGING PLACE IF YOU LIVE LIKE A HERMIT WHILE YOU STAY THERE.OTHER THAN THAT ITS A VOLCANO FALLING SITUAATION

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  22. CROSSLANDS SPARTANBURG,SC HORRIBLE... W STAY HERE AND I WAS GOING TO CHECK BACK OUT BECAUSE OF THE CONDITION OF THE ROOM AND RUDE MANAGER BUT MY BESTFRIEND REMINDED ME THAT HER HUSBAND WORKS FOR DHEC AND GIVE HIM SOMETIME TO PUT SOME THINGS TOGETHER. THEY DO COVER ALL OF SOUTH CAROLINA. FROM COLUMBIA

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  23. Crosslands Irving, TX- I am very confused with the management care lately around here. My husband and I have lived here since March 2016, and ever since the promise of a 'renovation' crew that was to arrive here in August, that NEVER happened, management hasn't been very helpful. We had one of the employees, Picard, open our door at 10:24 p.m., 1) w/o knocking, 2) checking for those non payers. (at this late of time ARE YOU KIDDING ME?) My husband and I were resting after a very long day at our jobs. He also charged my mother-in-law's card w/o asking first and I had to have that reversed only to not cause a problem in her house with her husband, my father-in-law. He never checked to see that I had just paid 3 days prior before I was getting paid that late evening so I could pay because I am a medical worker and they use ADP. I've never had this problem before and they have always understood how I do what I have to do. Also there was a count of at least two dozen young adults standing and talking on the third floor all night and there were a few on the bottom level YELLING VERY LOUDLY and this went on from 9 pm to 3 am and we saw nothing of a front desk manager trying to take care of this situation. There were times my husband and I actually had a hard time sleeping.
    We have been very good customers during our stay here and there are other patrons who are complaining of break ins on their rooms as well while their mother was asleep. No one knows what's going on.
    One more complaint: NO ONE PATRON THAT IS STAYING OVER HERE HAS HOT/WARM WATER TO TAKE THEIR SHOWERS IN. IT'S SO COLD I KNOW I CAME OUT OF THE SHOWER FREEZING....AND WE ARE NOW COUNTING 3 DAYS OF THIS.
    Like I have said, I don't know why management isn't doing their job or if they are doing it all. OJ was with some young girl all day yesterday escorting her around the premises and not sure that was really his job at that moment. There are numerous burned out lights hanging in the walkways, fire alarms ripped out of exterior wall, we don't understand why there isn't a machine for ice and why the laundry room feels like a hot sauna every time we just walk in. The air conditioning isn't working in there at all. I have worked in hotels before but never had all these issues in just one hotel, maybe one or two, if any?
    We ask for something to be done around here. There is no excuse for selfish management and there not being any repercussions...
    I expect there to better for the amount of money we do pay EVERY two weeks just to stay here.
    Thank you.

    Sincerely,

    Mr. James and Mrs. Fairity R. McCowen

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  24. Im staying at Crosslands in Lakewood,Co 715 Kipling And I just witness the front desk employee, name tag Jen Smoking what I thought at first was a rolled cigarette but when I went to get my key,I could smell the pot, Now I know its legal in Colorado but I didnt know you let your employees smoke it while working, I stood in the office a good 15 mins before she decided to help me, On top of being high she acted like it was a bother to help me. We will be checking out tomorrow and wont be back

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  25. Poorest and non hospitable service that anyone could ever even imagine at the Norcross Lawreneceville St location. Rudeness at the front desk.

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  26. It's sad when U have outstanding employees the Stl location off chapel Ridge have very nice intelligent employees but the supplies suck an for $320 a week that's kinda hurtful U ask to have people carry them selfs at an appropriate manner while staying @ the hotel but U can't get any clean towels an No tissue Now that's said an not sanitary at all.Only at check in if U stay one are two are more weeks U responsible for ur own towels an buy ur own tissue. Smh that's crazy I understand if people live there they suppose to clean an take care of they space but I feel this hotel is getting ova if I pay u every week I should receive fresh linen fresh towels an a roll of tissue for $320 a week but I was just told I get one roll for My entire stay like so wipe my self with the comforter O My Bad I Don't get one. I don't like putting people down either this my 3 week paying them I thought it was gonna get better but Ummmmmm it's sad tissue.like I'm ready to call Hotel inspectors like on TV I stayed here before 4 yes ago I didn't like supervisor cause she treated ppl wrong but the hotel was way much cleaner an it's not to supervisor fault that's here now because she ran it for her mean supervisor it's the Owners Ur taking our money an running a horrible hotel bad part is u can make so much more money if U put in a little this is a great location but if u don't put the tlc in ur hotel it will fall. An it's falling but u do have a chance give supplies to ppl tissue U don't want ppl wiping shi× on the walls pee on the floor. Don't think u do so it's unsanitary not to give tissue. Like at least once a week if they paying $320/$365 a WEEK! MY GOD BLESS THE BUSINESS

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  27. I stay at the one in Nashville TN it's bad tenant jump on employees Manger using drugs rooms are a mess they enter your room while you sleep God forbid what they do while I am working just the other day I got off using the bathroom i heard a knock i didn't answer a minute later the Manger walks in no respect lucky she didn't get shot but she had no right to enter she wasn't invited in

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  28. I stay at crosslands studios in Spartanburg and I will be leaving tomorrow owing nothing. The manager the GM the she/he Carson is uneducated on experience unprofessional and doesn't need to be the GM. He gets high his girlfriend be behind the desk like she is running the place with him due to her all access pass because she is friends with Scott.They screwed Renee over. She may not have been right on somethings but from what I could tell from the short time she was here she didn't play. the only good thing about the place is the black girl on front desk and housekeeping and maintenance. and the undercover employees that does odd jobs for carson. I like the hotel just can't stand how it's being ran. So me and my husband and will be leaving. When you guys decide to get a person of one gender to run the place I will be back.

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