Consulate Health Care Corporate Office Headquarters

28 comments
Consulate Health Care Corporate Office Headquarters
Consulate Health Care Inc. Address:
800 Concourse Pkwy. South, Ste. 200
Maitland, FL 32751 USA
Corporate Phone Number: 1-407-571-1550
Fax Number: 1-407-571-1599
Customer Service Number: 1-407-571-1550
Email: marketing@consulatehc.com



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28 comments:

  1. I have a complaint against Envoy of Winchester Virginia, a part of Consulate Healthcare. There is consistently lack of toiletry items needed for clients. Employees are being scheduled without notification and then threatened when they didnt know to arrive or even what time for work. staff to patient ratios are unsafe. Certified Nursing Assistants are making management decisions for managers unwilling to perform their duties. Just a FYI if Consulate even cares...Thanks

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    1. God knows thats the truth!!!!!!!!!!!!!!!!! They have hardly no supplies and dont care it's the money they care about!!!!!!!!!!!!!

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    2. Consulate Health Care Facilities as a whole only care about getting the patients money. The food they serve a dog wouldn't even eat unless he was starving. They don't get water and when they do it is out of their reach or been there for days.

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    3. Anonymous you are absolutely correct it is truly an example of corporate greed at its worse and being directly affiliated with the Consulate corp in fishersville Virginia I understand your frustration we are mandated to work overtime usually one CNA per 20 + residents but you don't see the frt office staying late when there are issues it is a crime
      At the level of neglect that is occurring every hour of everyday and they don't care its profit over patient care but hopefully something will change soon it has to we cannot let these selfish noncompasionate tyrants. Continue to ignore the neglect and harm residents so they can get big bonus at the end of the year


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    4. NO they dont care. MONEY, bottom line

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  2. It is even worse than what you have already stated. My 93 year-old-mother was left nude in her room with the door wide open while male patients and staff roamed the halls.
    I discovered her and covered her up. If you attempt to call
    to speak with an actual administrator; they attempt to railroad you. The State of Ohio gives Swan Point Care Facility (Maumee, OH)and all its empty beds a 1-Star rating. I did not place my mother here; her other daughters did that to her. I would have researched the facility. I'm not even sure that this alleged nursing care center should even be turned into an animal shelter when and if it ever is decertified by the State of Ohio. These are my thoughts about Consulate. And their Web site is set on some kind of a permanent Web spin. If you call, be prepared not to speak to an operator.

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  3. I AGREE WITH THE COMPLAINTS STATED ABOVE. IT IS AWFUL A RESIDENT HAS BEEN ACCUSED OF HAVING NEEDLES & SYRINGES IN A BED SIDE STAND. I'VE BEEN IN MAUMEE, OHIO COURT AFTER MY SON ( CANCER & DEMENTIA PATIENT) WAS TO HAVE THREATENED ANOTHER RESIDENT. JUDGE HAD CHARGES DROPPED. FAMILY HAD TO PAY ATTY. FEES. THIS & THE CARELESSNESS OF RN. NOT WATCHING MY SON TAKE MEDS. HIS PRIVATE PHYSIANS HAD BLOOD WORK DONE & FOUND ONE BLOOD LEVEL WAY TOO HIGH,,, & ONE TOO LOW & COULD HAVE SUFFERED A SEIZURE. ALL AT SWAN POINTE CARE FACILITY. CORPORATE. SHOULD BE ASHAMED

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    1. DON"T blame things on the nurse!!!! The nurse is stuck taking care of way too many residents with a TON of paperwork to do!!! Write your legislator to enact better staffing and working conditions for the healthcare workers who care for your son !! Better training requirements for healthcare workers There is such a shortage of EXPERIENCED nurses and those that are experienced are being abused or retiring early do to DEPLORABLE working conditions!!! and the brand new nurses are only getting minimal training! do you know some have graduated without ever touching or interacting with a LIVING human being! Write to the Pennsylvania nurses association to get up off there butts and do SOMETHING for nurses!!! AND where was the doctor in all this? it is his/her ultimate responsibility to monitor medication levels- the nurse cannot write an order for that!

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  4. Sorry place to work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    1. Could you explain more. They are interested in me, in a different location, a different state other that VA I mean, and I want to know if it would be a mistake to accept an offer. I am desperate for a job right now, but I don't let on to potential employers in ANY WAY I am very cautious about that. On the other hand, I have taken a couple jobs before that I was so sorry I accepted. Misrepresentation during the interview regarding duties and expectations. Taking less pay because the job was presented as something much less involved and complicated than it was, and the mismanagement was terrible and went all the way up to the top. This was a small locally owned company, by one of the docs in the hospital's group, but it was a nightmare and ever since I am terrified of accepting a horrible job like that ever again. Best to avoid those places if possible. A more detailed heads up on this place would be great:)

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  5. I want to let everyone know that it was a blessing that my mother was at consulate of Brandon on Kings and Victoria for 3 1/2 months, the care was the worst I have ever witness. If it wasn't for my sister and brother and myself staying there everyday with my mom there is no telling what they would have done. They work there staff 12 hour shifts, the patients go without being changed, the food isn,t fit for a dog to eat, plus the odor. Sorry place to live!!!!!!!!!!

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  6. Things are reported to HR and nothing is done! Who can you turn to if HR doesn't help!

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  7. I want to tell you about consulate nursing in CHESWICK, PENNSYLVANIA. I have read all the other statements and this place is NOT any better!!!! The people who are buying these nursing homes are only interested in one thing- MONEY! and they will do anything in my opinion to get that money including screwing their staff and the residents! The staff can be overheard complaining about the lack of supplies and equiptment- they RATION out the number of breifs that can used on a shift!!!!(how can they predict how many times a resident will soil themselves!!!!?????) Their motto or philosophy is to "do it right all the time"-that is a joke! Although there are mandation laws they seem to not exhist in that facility as staff complains often of being mandated. The reputation in the community has sunk to an alltime LOW what with all the drug addicted residents they are admitting. There are rumors of drug dealing and sexual misconducts associated with this facility. Police have been called for brawling in the parking lot between residents!!!! sound safe???? there is no security at all. They don"t even have a first floor nurses station on thatunit - The food is also soooo bad( the fake powdered eggs are measured!!!!!)come on! How do the administrative people and owners sleep with themselves at night? if this was their family member living there you can bet this wouldn t be going on!!!!! Violations of state inspection requirements are dismissed/let to slide---how does THAT happen??? hmmmmm The nurses are not treated with dignity nor respect-they are just a body! and all this to save a nickel!!!!! Wake up America and our legislators!!!! before it s too late!!! because this may be you in one of these facilities someday! Wow! think about it......

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  8. WHO approves the comments entered???? Are you going to post the REALLY BAD comments???

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  9. Yes..as a former employed nurse at a consulate facility (NC) family members have NO idea what our load is like. Nurses were forced to work in constant purposeful understaffing and carry on duties that are impossible. We can't be one on one with anybody when we have 2 & 3 halls worth of meds treatmenst assessments labs and enormous amounts of paperwork to do
    Where I was..they cut our staffing and made us work as cnas plus do what we had to do. Management threatened us regularly and instilled job fear in us. We would get written up for sending patients out to the hospital. The managers have even gotten in nurses faces yelling and belittling them because they spoke against wrong doings. The company itself doesn't care about the residents. They don't care about staff..they care about money money money yet don't even provide supplies nurses and cnas need. I can't tell you how many times I didn't even have gauze to do dressings! Or straws or spoons or snacks or forms. We went without snacks and often bought our own for residents. We bought our own applesauce to give meds. We haven't had raises in 4 years. So.....lets see the regular Joe go work in that? Thank God I found another job...14 years of my life and career were wasted on that hell hole. It wasn't that bad til consulate took over. Stay away from all consulate facilities...

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    1. All this and more is true, being a former employee also. All corporate cares about is money. They give threaten and fire anyone who speaks up or tries to make a difference. Staff cannot do what is expected. Unrealistic expectations. When you try to talk to management to prevent a potential problem or the care, they don't listen. Then when something happens they blame the staff and just make another form and more paperwork. The people at the top has no clue, nor due they care about anything but MONEY. So true you get in trouble when you try to send someone to the hospital. They want management to decide whether they can go. GOD these people do not even have any medical education. We constantly work with no supplies and get in trouble when we ask for them. Constant complaints of food, they hire uneducated kitchen help, some can not even speak English. They can't even get a ginger ale, then we are told to lie to them and say it is a state law that we cannot give out soda. Constantly understaffed with high patient acuity. All they do is keep hiring unqualified staff for cheap. Every department is a problem, hey maybe we could make another form? I have seen so many good qualified people leave this awful company due to corporate greed, It is such a shame. We all need to speak out and do something. I hope someday corporate people lose their jobs and big salaries for how they treated their staff and especially the patients. I really feel sorry for the patients who has no family and someone to look after them while they are there. Keep your family members away and the ones that are there get out before something happens to them.

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    2. So True-no snacks , no supplies, short staffed , and threatened when you complain. Horrible and heartbreaking for the residents. I also bring in snacks for everyone. Forced to work 12 and 16 hr holiday shifts-no time and a half-nothing-no lunch, this was Xmas.

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    3. I didn't know that this company was this bad. The one in Tallahassee, Fl had an outbreak of scabies and they were on the news. The facility use to be a very good to work when it was Tandem Healthcare. I feel that it's the people in office that really make the difference. It's ashame that people have to be subjected to these kind of working and living conditions.

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  10. Awful company profit over care the residents are just an occupied. Bed and the staff are treated with little respect. I hope karma is true and these greedy administrators and CEO,S end up in a place just like the ones they own and run

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  11. people please take some time a submit a complaint at acha of your state, you can do this anonymously. You need to let your dept of health take care of this awful acts. Time for action!

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  12. My grandmother is 95, virtually blind and in one of their homes. She got bedbugs after being there a year and a half. They destroyed her mattress and box springs and made her buy new ones. They still have bedbugs. And the food is horrible.

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  13. My loved one is in the Alzheimer's unit at Frostburg Village. Frostburg Village at one time was the top nursing home in our area and I chose it because of the caring staff many of whom has been there for more than 30 years. In the year that I have daily visited my family member the change has been terrible especially since you made the latest appointment of Executive Director. The morale of the faithful workers is at an all time low and just this week an LPN who has worked there for 34 years resigned. The expectations of the load of work given to the GNA's, etc. is horrific. You don't have adequate workers to care for the residents. Any criticism that goes to the Executive Director is met with disdain. She is always right and there is very little regard for the faithful workers. Unless you take care of this you are going to have to close up that facility because the good GNA's and others will start an exit. Do you care what happens?

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  14. I am currently sadly at the location in Winter Haven ,Florida. they keep telling me that dietary, was run by an outside agency!!! I think, thats a bunch of CRAP, like the food!. minimal breakfasts, a little larger lunch,then, bare bones for dinner.tonight all it was,A dried out warm portion .of chicken salad a bowl of pickled beets, and 1 and a half slices of bread . All they care about is $$$$$$$ I couldnt even get my pain med,fentanyl here se it was a narcotic or something like that!,But they inject insulin and other drugs!!!!!!So I guess my pain means nothing!!The Dr. doesnt Listen . He wastold numerous times that oxycontin,oxycodone, doesnt work for me.that was his only suggestion. Just giving me more!And he only comes in 2 times a week! I would have never come here if i would have researched it first!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  15. I am a previous employee and would like to say that every single post I have read on here so far is the cold hearted truth. I was offered a CNA position at the Winter Haven facility wher I was employed for 2 years.
    During my time there, the facility was on it's 3rd Director which in my opinion had no respect for the employees/staff members nor did she ever once attend any staff meeting to introduce herself or attempt to boost moral. I believe if I were coming in as a new "Facility Director" I would take the time to meet my staff at some point which was never done. I would meet with residents and family members apon arrival and let them know my door is open for whatever reason. I think first impressions are an important factor in how this facility and staff are viewed by potential patients and residents and I also believe you have an obligation when in the healthcare industry to provide the best care possible and if you are unable to do so then maybe you should seek a different profession. The Facility Director, the Director of Nursing and mojority of the Administrative staff are only interested in the census count and getting any empty beds filled asap.
    I guess what I am trying to say is if the "Director and DON" had a mother or father being cared for I bet they would try to get to know whom is taking care of that parent then . I have seen numerous employees leave because of the work conditions that are ignored and I truely believe what goes around comes around, god help them when their day comes to be a patient in a Nursing home facility. I hope that anyone seeking a place for a loved one will take the time and ask questions check , double check and triple check because as I said I havent read one post on this site that isnt true. I am at a new facility and can vouch that there are some great places out there but CONSULATE HEALTH/REHAB WINTER HAVEN is not a place to even consider. This is not to bash consulate, because it could be a great place but I dont see anything good in the near future for them unless they have the input from employees to help guide in their efforts you work with your employees not against them

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  16. I work.at a consulate healthcare facility in mississippi.....let me tell u EVERYTHING that has been posted is true true true...all this company cares about is money money money and making sure the census stays high....we have to ration out briefs, the food is diplorable, the moral of the staff is at an all time LOW.....the only joy we get is the smile on the residents faces.....administration threaten workers daily with termination are u are written up....they use threats regularly.....we have
    e no.union but we dam sure need
    one.....consulate is the absoulute wost company i have ever worked for it sucks and we have great employees leaving daily.....its sad when money is ALL a corporation cares about and not the daily care of the residents.....worm

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  17. Any branch of Consulate Healthcare is a sorry place to work. There is no support from upper management whatsoever. The staff hide in the rooms, half ass their jobs, and do not care about the quality of life for the residents that they are destroying. This place and chain of facilities is LONG OVERDUE to be shut down.

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  18. I advise everybody considering this nursing home as placement for their loved ones to MAJORLY reconsider. I am a past employee at the Vero location, and the residents were treated like dirt. The staff for the most part treat them as if they are children rather than the grow adults that they are. The staff usually will yell, deny them of care, or wait until the residents are dripping and soaking wet before they even consider changing them. I witnessed many of my fellow staff members bringing residents back to their halls from activities for the rest room, a sore, bleeding, etc and NONE of the nursing staff were concerned and almost seemed annoyed that they had to assist them. As far as management goes, they are two faced, back stabbing, unprofessional, and out for money. I was personally harassed by my fellow coworkers as well as administrative staff for losing weight due to a diet change. Mind you I do not have children, and am still fairly young. I was called a "druggie" and an "alcoholic" because I lost weight. My prior supervisor went to another administrative head and told her that I always wreaked of alcohol, cigarettes, and my eyes were ALWAYS bloodshot because I smoked. No drug test was issued, nor a breathelizer. Instead I was terminated due to false allegations. The administrative team continues to downgrade my name to this day, as well as deface my good name. As far as teamwork, there is none. There's administration and then employees. Nobody is willing to help, many of the staff just walk past call lights, ignore the residents, and simply leave shift without making sure they are taken care of. If I were to list all of my complaints, you guys would be reading for days. Since complaints always go uninvestigated, these issues WILL be reported to the state as well. This chain of facilities is long overdue for shut down.

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  19. Someone needs to send help to vero beach consulate .the poor patients on the locked down unit has been dealing with rashes for atleast 5 months now and many staff have gotten it. The residents scratch all the time . They are treated with medicine for scabies but our director of nursing denies that is what it is....please don't let these residents suffer any longer.




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