My wife went to champs in new Richmond wisconsin and waited 1 hr and 30 min for a patty melt with no sides. When she said to the kitchen she was not happy. She was brushed off and everyone acted like nothing was wrong. I called and asked for a manager they told me none where available. Its not our problem piss poor planning for staffing issues. How can this establishment collect money on crappy service. Maybe you should do a pop in and check they quality they aren't representing your franchise very well. Respectfully, Daaron Daniels
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