Burlington Coat Factory Corporate Office Headquarters

Burlington Coat Factory Corporate Office Headquarters
Burlington Coat Factory Warehouse Corporation
1830 Rte. 130 N.
Burlington, NJ 08016 USA
Corporate Phone Number: 1-609-387-7800
Fax Number: 1-609-387-7071
Customer Service Number: 1-888-223-2628



10 comments:

  1. Recently, Burlington Coat Factory in Concord CA unjustly kikcked out my 19yr old son from the store and call mall security on him without incidence. Later when I called and went in person to ask why, their story was that 3 weeks ago he was hiding labels given to him by a supposed shoplifter 3 weeks prior, and was positively identified by their top cop Kevin. That is false. My high functioning Autistic teenager has a habitual habit of window shopping and he went in there that time to purchase a lap top case. while on the escalator, he was escorted out. viewed as undesirable by your staff in Concord. They wouldn't provide me with any evidence to what Mr. Kevin said. No surveillance pics, no witnesses, just his word. My son works nearby, and due to his disability, he is unable to make friends, yet alone participate in a shoplifting operation. He visits Burlington when he awaits for his ride. The incompetent security staff in Concord CA, bothered by his presence in the store came up with this bogus complot and banned him for one year. Please see to it that Mr. Kevin gets dismissed from his loss prevention duties for discrimination against latinos (obviously mistaken identity) if you believe that story but definetly prejudice against the disabled. After the incident, my son was traumatized and is now being seen by a doctor. Please be aware of the nations Autistic population. Do Not Discriminate. I have passed on word of this incident to the congregatikons, schools, and support programs of the ASD population in my area. and to Tekemundo, Univision and channel 5 on your side about this sloppy poor excuse of the Loss Prevention practices at this store. Thank You. Pls. let everyone know upon this Mr Kevin's dissmissal from his duties for discrimination of patrons.

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  2. We here at the Trenton Area Soup kitchen has lost our primary contributor for our Holiday Giveaway to the Homeless families that we sponsor daily. Our contributor has decided to focus there charitable efforts in NY. So I am reaching out to the stores in our Community for assistance this year. To make the giveaway possible.

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  3. My close friend and I was shopping at your store in Rohnert Park, Ca. today. Music was playing while shopping in the store, but when any talking was done in was all in Spanish, couldn't understand a word of what was being said. What happened to this store. Is it not for English speaking people. The cashier was very unfriendly. We have always enjoyed shopping at this location but may not return unless something is done about your customer service dept. and use English on the piped in music and talking. I have nothing against Spanish speaking people but the majority of shoppers only speak English. You need to correct this.

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  4. Learn Spanish lol

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    Replies
    1. This is the United States of America, English is our language learn it or leave.

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  5. Managment in Frederick store is worthless! What cvalifies them to be on their positions? Custumer service is zero!

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  6. On Mother's Day May 11, 2012 I went to Burlington on Southfield Rd. to return a pair of shoes,the sales person looked at the shoes and said they were worn and couldn't take them back another sales person came and said she will check with the manager and returned saying (not so nice tone of voice)the Manager will not take the return. There was a loud outburst from my husband and myself a very ugly confrontation which I'm sorry about that but the situation could have been prevented if the Manager Deborah had handled more professionally. I had to asked to speak with the manager when she did come she said it's the policy not to take worn shoes back and said (not professionally) look at the receipt instead of quoting store policy. I told her I really did not know store policy . She said well it's on the receipt. I left and went to the store on east 12 mile and dequindre the sales person went to the manager he told her the same thing can't take back worn shoes so she asked me if I wanted to speak with the manager, I said yes and he told me very professional about the store policy but said he will take them back this time but will not do it again . I thank him and since I now know the policy I will not take any item back worn. I really appreciated the professional way the sales person and manager handled the problem. This was very good customer service. I spent a lot of money at Burlington and I feel I definitely deserve good customer service because without the customer there is no business. That store Manager need to be educated on how to treat and communicate with customer or that store location is going to lose some of their customers. I am very dissatisfied with the Southfield store location Manager Deborah.
    Highly Disatisfied

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  7. I was just at the Chula Vista mall, and another client cut off in front of me. I told that cashier where she was standing ti be called. The cashier said I just opened my register and the line goes along. I spoke to manager and didn't give a FUCK . I chose to not buy the items there, or any other day. I hope corporate office fires them. Otherwise that store will run out of business. Yesterday my sister went and had an issue with a employee and she was super rude to my sister.

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  8. Full time employee getting paid for doing nothing just because they're close to retirement. Part time employees get to work double time to clean the store .and only gets paid less than the full timers who just walks the floor do nothing. They take more days off with pay and when they're at work they do nothing. More breaks long lunches , clocking in and back to break room for more R&R on company time.

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  9. I really liked BCF until an occurrence yesterday and am now totally dissatisfied! My Husband and I went to pick up A Delta Sonoma Expresso baby crib for our Son soon. Once it was out it appeared to be the box had been taped (an indication of possible previous return) didn't really trip. Get home to begin assembly no instruction manual, pieces of both the changer and crib components were missing! To make it worse the packaging for the screws, bolt etc had been Opened, and the other bolts were in a Ziploc bag! He called to request a mgr to discuss and there was no real Mgr there to address the issue. She frankly didn't give a shit about a "Customer" being upset to spend $300 on a crib that could NOT be put together due to the condition of components inside. Only giving us the name of the manager to call on Monday! Going to return it. Don't want no store credit, just our money back to get our baby a crib...They have lost a few good customers! Pissed in Vallejo, CA

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