Burlington Coat Factory Corporate Office Headquarters

18 comments
Burlington Coat Factory Corporate Office Headquarters
Burlington Coat Factory Warehouse Corporation
1830 Rte. 130 N.
Burlington, NJ 08016 USA
Corporate Phone Number: 1-609-387-7800
Fax Number: 1-609-387-7071
Customer Service Number: 1-888-223-2628



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18 comments:

  1. Recently, Burlington Coat Factory in Concord CA unjustly kikcked out my 19yr old son from the store and call mall security on him without incidence. Later when I called and went in person to ask why, their story was that 3 weeks ago he was hiding labels given to him by a supposed shoplifter 3 weeks prior, and was positively identified by their top cop Kevin. That is false. My high functioning Autistic teenager has a habitual habit of window shopping and he went in there that time to purchase a lap top case. while on the escalator, he was escorted out. viewed as undesirable by your staff in Concord. They wouldn't provide me with any evidence to what Mr. Kevin said. No surveillance pics, no witnesses, just his word. My son works nearby, and due to his disability, he is unable to make friends, yet alone participate in a shoplifting operation. He visits Burlington when he awaits for his ride. The incompetent security staff in Concord CA, bothered by his presence in the store came up with this bogus complot and banned him for one year. Please see to it that Mr. Kevin gets dismissed from his loss prevention duties for discrimination against latinos (obviously mistaken identity) if you believe that story but definetly prejudice against the disabled. After the incident, my son was traumatized and is now being seen by a doctor. Please be aware of the nations Autistic population. Do Not Discriminate. I have passed on word of this incident to the congregatikons, schools, and support programs of the ASD population in my area. and to Tekemundo, Univision and channel 5 on your side about this sloppy poor excuse of the Loss Prevention practices at this store. Thank You. Pls. let everyone know upon this Mr Kevin's dissmissal from his duties for discrimination of patrons.

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  2. We here at the Trenton Area Soup kitchen has lost our primary contributor for our Holiday Giveaway to the Homeless families that we sponsor daily. Our contributor has decided to focus there charitable efforts in NY. So I am reaching out to the stores in our Community for assistance this year. To make the giveaway possible.

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  3. My close friend and I was shopping at your store in Rohnert Park, Ca. today. Music was playing while shopping in the store, but when any talking was done in was all in Spanish, couldn't understand a word of what was being said. What happened to this store. Is it not for English speaking people. The cashier was very unfriendly. We have always enjoyed shopping at this location but may not return unless something is done about your customer service dept. and use English on the piped in music and talking. I have nothing against Spanish speaking people but the majority of shoppers only speak English. You need to correct this.

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  4. Learn Spanish lol

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    1. This is the United States of America, English is our language learn it or leave.

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  5. Managment in Frederick store is worthless! What cvalifies them to be on their positions? Custumer service is zero!

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  6. On Mother's Day May 11, 2012 I went to Burlington on Southfield Rd. to return a pair of shoes,the sales person looked at the shoes and said they were worn and couldn't take them back another sales person came and said she will check with the manager and returned saying (not so nice tone of voice)the Manager will not take the return. There was a loud outburst from my husband and myself a very ugly confrontation which I'm sorry about that but the situation could have been prevented if the Manager Deborah had handled more professionally. I had to asked to speak with the manager when she did come she said it's the policy not to take worn shoes back and said (not professionally) look at the receipt instead of quoting store policy. I told her I really did not know store policy . She said well it's on the receipt. I left and went to the store on east 12 mile and dequindre the sales person went to the manager he told her the same thing can't take back worn shoes so she asked me if I wanted to speak with the manager, I said yes and he told me very professional about the store policy but said he will take them back this time but will not do it again . I thank him and since I now know the policy I will not take any item back worn. I really appreciated the professional way the sales person and manager handled the problem. This was very good customer service. I spent a lot of money at Burlington and I feel I definitely deserve good customer service because without the customer there is no business. That store Manager need to be educated on how to treat and communicate with customer or that store location is going to lose some of their customers. I am very dissatisfied with the Southfield store location Manager Deborah.
    Highly Disatisfied

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  7. I was just at the Chula Vista mall, and another client cut off in front of me. I told that cashier where she was standing ti be called. The cashier said I just opened my register and the line goes along. I spoke to manager and didn't give a FUCK . I chose to not buy the items there, or any other day. I hope corporate office fires them. Otherwise that store will run out of business. Yesterday my sister went and had an issue with a employee and she was super rude to my sister.

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  8. Full time employee getting paid for doing nothing just because they're close to retirement. Part time employees get to work double time to clean the store .and only gets paid less than the full timers who just walks the floor do nothing. They take more days off with pay and when they're at work they do nothing. More breaks long lunches , clocking in and back to break room for more R&R on company time.

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  9. I really liked BCF until an occurrence yesterday and am now totally dissatisfied! My Husband and I went to pick up A Delta Sonoma Expresso baby crib for our Son soon. Once it was out it appeared to be the box had been taped (an indication of possible previous return) didn't really trip. Get home to begin assembly no instruction manual, pieces of both the changer and crib components were missing! To make it worse the packaging for the screws, bolt etc had been Opened, and the other bolts were in a Ziploc bag! He called to request a mgr to discuss and there was no real Mgr there to address the issue. She frankly didn't give a shit about a "Customer" being upset to spend $300 on a crib that could NOT be put together due to the condition of components inside. Only giving us the name of the manager to call on Monday! Going to return it. Don't want no store credit, just our money back to get our baby a crib...They have lost a few good customers! Pissed in Vallejo, CA

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  10. Good evening,
    I would love to share my experience at your Glen Oaks , NY store this evening. I a frequent shopper @ BCF and decided to "pop in" to that location for the very first time (was at MJM next door). I purchased a pair of shoes for my son and some clothing and a watch for my daughter. My cashier (wasn't the friendliest but not rude) was unable to scan the barcode on the shoes so here began a 10 minute long(approximately) waiting game. She kept paging someone to bring her an item to scan. It was ridiculous... I am tired and had the longest day ever so...
    I laid my debit card down in front of me as I grew tired of holding it waiting to swipe!
    A few minutes later, I was asked by the same cashier "do you mind if I take another customer while we wait?" I didn't have a problem with that. I turned away to converse with my husband and noticed another worker walking away from the register area and was looking at a blue card (my card is blue), placed it on a desk across the store near the exit door and returned to the registers. I immediately began a frantic search for my debit card. I searched my pockets, purse and wallet. NO CARD! I repeatedly asked in a loud voice"has anyone seen a blue debit card? Did anyone move my card?" No's all around the board. I then said "so let me get this straight... no one has seen my debit card (while making eye contact with the young lady who looked at me like I was crazy and walked away) My cashier then stated"i know it was there...I saw it" and pointed to the exact spot where I laid it down. She hadn't taken anyone else and I never really left her register. I then told my husband to look on the desk where I saw her walk over to for my card...
    Guess what! It was there! A spot I never came close to visiting! When I confronted her... She ever uttered a word . My husband asked for the manager and she was RIGHT THERE already telling us that her associate did not attempt to steal my card and that she was following store policy! I asked her what policy that was and she was very nasty! I was at the register, my card was there one second... gone the next... The associate blatantly LIED by denying ever seeing my card, she was not cleaning, the store was not closed and she was not the cashier! Why again did she touch my card when no one was looking? And why does she not have to answer those questions? How do you have a store manager with no management nor customer service skills/training? I know I won't be back!

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  11. What a shame that your employees take the liberty to tell shoppers to shut up in front of other customers, cashiers and a so called "manager". What an inept way of running business, I experienced this today by a "MALE" employee, had I been a man I'm sure he would not have the gull to even open his mouth, unfortunately for him I put him in his place in front of everybody.

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  12. Burlington coat factory practices WAGE THEFT. They say that they are saving money at their Garden City Location by telling employees to come to work and then don't pay them. If they work over time they don't pay you for them for the hours you worked. They hold their money until the next week so they don't have to pay you for over time they worked. When you call head quarters they don't pick up or they will connect you to the department by putting you on voice mail. When you leave a message no calls you back. When you asks the store manager why you cant get paid they say it is a computer error week after week after week after week. They are people in Burlington Coat factory who are still fighting for money they was suppose to get over 3 months ago and still have not gotten paid so you tell me how many computer errors does payroll have at this company. Why cant they just pay the employees instead of going into the system and changing the time they punched in and out. The latest lie is the time wasn't approved by mistake. How is the time not approved when you called me at home to come in? You tell me am I the one who is crazy




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    1. going through the same thing as a matter of fact, dealing with dept of labor which will take longer! aggravated beyond all belief. My fault for waiting 4 months as it is, same story...so and so with his emails and yada yada it was put in wrong when i was issued a raise...blah blah blah every day i got sick of it and quit.

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  13. While shopping at your store in Johnston, RI, I could not help but hear over your store intercom, ads in Spanish, none in English! Last I remember, this is America and the majority of us speak English. The week prior, I was in the Woonsocket, RI store and heard English only over the intercom and Woonsocket has a hell of a lot more immigrants than snob town Johnston. If this is the culture you are trying to create in your corporation, you will lose my business and my family's business. Giving other languages priority over English only divides this country further. If I wish to learn Spanish, I would move to Mexico.

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  14. I am a employee at burlington st588 and it is not a friendly environment all the managers display attitudes especially the store manager Tim he has his favorites and take sides he clearly doesn't know how to run the store everything has gone downhill since our old store manager Olga left he just has no clue horrible they will continue to loose their hard worker because they don't know how to treat them.

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  15. As with all the other complaints about non English speaking employees of Burlington, I quit going the store in Sterling Hgts, Michigan for the same reason. All the employees I ever saw in there were latino and they all spoke Spanish to each other. They were rude at the checkouts and you were lucky if you found anyone working on the floor to ask for help. Sure didn't make a customer feel welcome to shop there. I felt more like I was in the wrong country. The store was in disarray with clothes on the floor, on top of racks and not hung where they should have been. Clothes were dirty and the lines to check out were long with only 1-2 registers open, even at Christmas time. And yes, it's called Christmas, not Holiday time.

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  16. The store in Edmonds Washington is awful it used to have so much help an have long winter coats and there was always someone there to help I went in the other day an nobody around the shoes are all over the place sizes mixed up from 5 to size 10 all on the floor an mixed up nobody was around but I saw 2 cashier girls that was it ...and a big line of people and there is nobody around to ask for help and it's like an empty store with nobody to help I saw one guy come out and he saw the line he looked like he could be a manager but did I see him do anything nope he was a short man about 5'10 dark hair glasses with a white shirt trim short hair an alittle bit on the heavy side about 250 or so and the ladies were working very hard an I found out they are just seasonal help how pathetic is that........it was awful and I will call corporate and managing tomorrow because that is terrible that store was so nice an clean an lots of people to help now nobody was in if they were they were not to be seen at all !!!!

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