American Airlines Corporate Office Headquarters HQ

21 comments
American Airlines Corporate Office Headquarters HQ
AMR Corporation
Address:
4333 Amon Carter Blvd.
Fort Worth, Texas 76155 USA
Corporate Phone Number: 1-817-963-1234
Fax Number: n/a
Customer Service Number: 1-800-433-7300

American Airlines is famous for their air travel services, they recently purchased Continental Airlines and formed a new company. American Airlines Holdings is one of the premier airlines in the world.

American Airlines's toll-free customer service number is1-800-433-7300. For American Airlines AA Advantage the number is 1-800-882-8880. The company does encourage users to use their technical support system and help forums on their website.


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21 comments:

  1. I have read these comments and I am happy to say that I have not had any problems to date with American Airlines. I have almost always been treated with respect and the Flight staff have always been helpful and friendly. I did have one Flight Attendant who was rude, but I put him in his place and reported him to the Captain when I got off the plane and wrote an email. I fly to and from the same destination on a regular basis and take the same flight times. I have never seen this Flight Attendant since. My only complaint is that I need a wheel chair and when departing in ATL, I usually have to wait for the ground personnel to get ready to get the wheel chair and leave me standing for long periods of time and seem to be interested in helping the young pretty women before a disabled person who was there first and if you are not the same ethnic background, forget it...no service at all and take them first even if you have been there before them. For the most part, I find AA much better than US Air and Delta.

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  2. Way to go tick off one of America's most beloved radio hosts. I will not fly American Airlines. PS. Look at the companies that ticked off Rush's viewers.

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  3. Oh and this is your reply? “We are sorry for the experience Mr. Beck had on a recent flight. The comfort and satisfaction of our customers are very important priorities to us and we take these matters seriously. We have reached out to Mr. Beck’s office and are actively looking into the situation.”
    NICE TRY!

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  4. Then you better fire the individual. If you don't then I and my family will never fly your airline.I will be waiting to hear in the media what your action are. It will be the topic of the seminare I lead today. " Company Attitudes Filter from the Top"

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  5. Ditto, will never fly AA or Delta again.

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  6. My son, stationed at 29 Palms, California, came home for a surprise visit for my birthday, weekend following July 4th. He purchased round trip airfare at $1000. He had 10 days leave. He was scheduled to leave on July 15th at 6 a.m. Had to report on base by midnight. Arrived at AA and was told his flight was delayed. Was given a 5 p.m. flight. Layover in Dallas. Layover in San Francisco. Then to Palm Springs. Then a 1 hour drive to 29 palms. Well, arrived at 4 pm for 5 pm flight, and was once again told it was delayed. The flight was not even at that airport yet. Reminding, this is a U.S. Marine, on leave, needing to be back on base by midnight. Ticket agent then gave him a 6:30 flight to Dallas. Then a layover at LAX. Then to Palm Springs. He sat at LAX, because of no flight to Palm Springs from Midnight on the 15th to 10 pm on the 16th, with AA not offering any flight to him to Palm Springs. He was two days late reporting on post. If it weren't for the USO at LAX, and a three hour drive to 29 palms, he would still be sitting there waiting. OH, but they did give him Priority Access, first class ticket and front row seat! How sorry of AA to treat anyone, especially military personnel in such a despicable manner. If they can't do better than that, they need to close down. We WILL be expecting a full refund of air fare. Pathetic.

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  7. AA, you guys suck. best believe i will never travel with AA and will tell everyone how bad your service is. Really f you guys , im surprise you guys are still in business

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  8. Due to 2 cancelled flights on a recent trip to Hawaii, we missed our cruise ship from Honolulu. We were flown to Maui to meet the ship the next day and were promised a hotel room in Maui. When we arrived there at midnight, we were told that no hotel reservation had been made and none were available that would accept the American Airlines voucher. The gate agent made a reservation at the only available hotel which cost $550 plus tax (total $611) and gave us an airline phone number to call for reimbursement. Now the airlines say they will only reimburse us $75. This is not only unacceptable but unconscionable.

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  9. Due to 2 cancelled flights on a recent trip to Hawaii, we missed our cruise ship from Honolulu. We were flown to Maui to meet the ship the next day and were promised a hotel room in Maui. When we arrived there at midnight, we were told that no hotel reservation had been made and none were available that would accept the American Airlines voucher. The gate agent made a reservation at the only available hotel which cost $550 plus tax (total $611) and gave us an airline phone number to call for reimbursement. Now the airlines say they will only reimburse us $75. This is not only unacceptable but unconscionable.

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  10. American did not buy Continental Airlines. United bought Continental. American was purchased by USAirways with the combined operations remaining under the American brand

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  11. To anyone in corporate who cares:
    Coming home on June 23, 2015 on AA flight 1688, 4:15 departure, from Los Angeles to Atlanta: Traveling with 2 young people, after visiting my grandson, a decorated Marine Sergeant at Camp Pendleton, we first learned there was no food available for purchase, it was all gone, only chips available, no apologies for inconvenience. After a nap, I felt very ill, with pain under my rib cage, etc. I am generally healthy, although 70 years of age. I went to the back of the plane and told the attendant that I wanted to stand for a bit because I was feeling quite ill. She stated, "I have no medicine." I said I wasn't looking for medicine, but that I wanted someone to be aware of my condition, since I felt light-headed. She said she had club soda. A fellow passenger heard the interaction and asked if I needed a doctor, and should he check if there was one on board. I said that I would wait and see. The flight attendant then walked away. Soon the second attendant came to the bulkhead. He asked me to move. I told him, as well, that I was was standing there because I was feeling ill. I moved away. He then lowered a seat that the attendants use. I thought that he was going to allow me to sit. To my surprise, he sat down, got a newspaper, and proceeded to read it, without another word to me!! After another 5 minutes or so, I felt a little better, and after thanking the other passenger for his concern, I returned to my seat. Shortly before landing (~a half hour and more than 2 hours into the flight), the attendants came through to offer drinks. She asked how I was at that time. I asked for coffee. This was the final bit of my nightmare flight. I am a very unfancy coffee drinker and have been for 50 years. The coffee I got was undrinkable. I have never not consumed a cup of coffee anywhere anytime. This cup I could not drink. It was unrecognizable as coffee. The two attendants were more than middle-aged, which, as a senior I normally salute, but this poor service and lack of concern was so outrageous that I needed to mention the age factor. I am appalled by the lack of care and concern that they demonstrated. Besides the ordinary discomfort of airplane travel, these two ignored the obvious distress of a passenger. More than ignore, they were rude, disrespectful, and thoughtless to a passenger.
    I cannot understand how this level of poor service is allowed.

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  12. Disappointed, aggravated, upset and beyond angry. My daughter left on a trip of a lifetime from Orlando on 12/23 because of weather she wound up sleeping on the floor in Reagon. She asked for her luggage back and they told her it would be on the plane with her in the morning to LGA. IT WAS NOT! They said it would on the next plane in IT WAS NOT! They wrote up reports and said it would be in Israel by the time she got there...IT WAS NOT! AND STILL IS NOT! The last time it was scanned was LGA on the 24th. I have called every single day 3 & 4 times a day since then and keep getting a run around and lied to...'Ma'am the bag is not lost!' Well then where is it. Fine they say she can buy what she needs 'witin reason' and they will repay. Within reason....she is there for 10 days. That doesn't replace the items of value that she has had that obviously there are no receipts for, the items she borrowed. I want an answer and I want the luggage with all of her belongings in it. I don't want to talk to a call center that gives me the run around I WANT THE LUGGAGE! The right hand doesn't know what the left is doing...this has fallen through the virtual cracks at American. They say wait till after 5 days it is way past five days, they say fill out paperwork. That has been done already. I want answers! This is extremely poor service!

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  13. my return flight to Portland ME was cancelled for whatever reason. CS didn't truly seem to care. the cancelled flight was not reported on the overhead intercom. We overheard other passengers that they got a "text" on their phone. Horrible CS, Communication to passengers!!!!!! And a cancelled flight to Portland Me when my husband had just spoken to the person that was to pick us up in Portland that planes were flying in & out of that airport!!! I WILL be sending a Letter (multiple times if needed) to Corp office of AA. We ended up renting a car and diving home to Maine (8HOURS)after being up since 5:30 am and driving from Philly leaving at 10pm. We were Exhausted. I truly believe that this whole experience was BS. Never to use AA or US Air again. Remember that a Good word doesn't go far, But a Bad word Does!

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  14. https://www.facebook.com/163088693741132/videos/963828133667180/?fref=nf

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  15. @HillaryClinton You should be tried for treason, murder, and crimes against the US Constitution... then hung on the Mall in Washington, DC
    — Michael Folk (@MichaelFolk34) July 16, 2016

    This irresponsible jackass is a pilot for United Airlines. Please feel free to let United know via Twitter what you think about his call for a public hanging.

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  16. I was scheduled out of Phoenix (Sky Harbor) on flight 5666 (Mesa Airlines)departing at 1:30pm. First, the gate agents told us that the aircraft type scheduled by dispatch (a 79 seat RJ) wasn't available so they downgraded the aircraft to a 50 seat RJ which arrived at the gate with mechanical issues. They offered people $500.00 to take a later flight which (if they had been honest with us about the issues) I would have taken them up on. They kept assuring us that the flight would be delayed to resolve the mechanical issues but the flight WOULD depart as soon as repaired. They even went to far as to board us and, a half hour later, deplane us again. Finally, at 3:30pm, they informed us that the flight was canceled. We all rushed over to the Customer Service agent and I was re booked on a later flight at 8:05pm, arriving home 8 hours after I should have been. All they gave us was a meal voucher which, as it turns out, didn't even cover the cost of a hamburger, fries and a diet coke. I still had to pay $7.00 out of my own pocket for the meal. Pardon my French, but this is complete and utter BULLSHIT!!! Being a pilot myself, I can understand when there is a legitimate weather or mechanical delay, but to be LIED to by gate and customer service agents is UNACCEPTABLE. In the was of compensation, I want the $60.00 luggage fee returned as well as the $500.00 I would have received for taking the later flight (which I would have done had I not been LIED to as to the status of the original flight) and 50,000 miles placed in my Advantage account. This is the least I will accept for the inconvenience and for being LIED to. If this compensation is not forthcoming, I will contact Mr. W. Douglas Parker directly.

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    Replies
    1. My name is Warren D Serkin and you can contact me at (510846-0975 but it had better be within the next 24 hours.

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  17. My Family was scheduled on a Int'l Flight to Cancun for Christmas, something that has become a tradition for us. When we fly Int'l, we always choose 1st class or Business Class. In this case, it was business class since that's was what was available. The flight was AA515 out of Phoenix. We arrived about 3 hours early (AA requests at least 2 hours) and had our "priority check in" for our luggage. Upon arriving in Cancun, our "Priority luggage" was not there. In fact several priority passengers were missing their luggage too. There was no obvious signage or help in Cancun for missing luggage, but fortunately I speak enough Spanish to gain the insight of a couple of baggage handlers (not necessarily AA employees) who laughed and said, "AA does this all the time". Well, so much for "Business - 1st Class" on AA!!! When I finally located the "lost baggage" desk, I was told, "your luggage went to Charlotte, and it'll be here in the morning". Later that night when I called I was told, "Your luggage never left Phoenix". The next day the new line of wisdom was, "It'll be here by 4:30PM". Our luggage did arrive to our Hotel at 10:00PM the next day, although it was in Cancun at 4:45PM. Two days in a foreign country without your luggage is brutal, especially if you have children.

    On the way back to Phoenix, they tried to remove my properly stowed legal carry-on bag with my Laptop to the back of the plane to, "make room for more carry-on luggage for the coach seats". I replied, "Look, Pal, I paid for Business Class seating to keep my carry-on with me, not to have it stowed somewhere aft; besides, AA already lost my luggage once this trip". The male attendant tried to move my carry-on anyway, but I grabbed it from him and said, "Alto, buddy; if you need to check that other Pax's bag do that, but leave mine and me alone". The prick just turned and walked away...good choice for both of us to keep out of a Mexican jail.

    This Airline is deplorable. I'll never fly with them again unless that is my only option on a "have to be there basis". I most certainly will not waste the money on a seat upgrade to 1st class or business class.

    Simple a terrible, non-caring, take it or leave it attitude.

    More Airline mergers...I think NOT; it just decreases the competition.

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  18. I flew AA on vacation for my daughters wedding back end of August until first week of September. I returned home to find my camera bag was stolen right from my bag with all the photos. I immediately contacted them and I was told to fill out the necessary paperwork and I did. I sent in my flight receipts and camera details with price and everything. This was September 5th. I wrote nasty letters to AA because never heard anything from them in six months. I finally got a call and an email today February9. 2017 with them threatening to close my case if I don't submit all the necessary documents again. I refuse to do this again. The lady I spoke to today told me she would call me back within an hour and this was 30am and it is now 536pm and nothing. This is some service I tell you. I will never fly AA again.

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  19. American is the worst. Their employees could care less about customers
    for almost 3 weeks I have been trying to get something resolved.Given wrong information by supervisors, just disconnected from a supervisor after being on the phone with them for a 1/2 an hour. Promised that someone would call and no one does. Best yet I was told if their employee makes a mistake and over charges me they do not stand behind it. can you imagine? we all would be out of business if we had that attitude.My next step is trying to get someone to talk to me in corporate.not sure how that will go.

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  20. Just thought I'd tell you that I closed both my wife and mine personal AA Advantage credit cards and our Business AA advantage because we have a small buisness and buy all our inventory with our Citi cards.Their new policy wont allow us to do that any longer because they decline all transactions out of state now thru their fraud dept.I'll use Southwest card now from Chase!!!

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