Toyota USA Corporate Office Headquarters

Toyota USA Corporate Office Headquarters
19001 S. Western Ave.
Torrance, CA 90501 USA
Corporate Phone Number: 1-310-468-4000
Fax Number: 1-310-468-7800
Customer Service Number: 1-800-331-4331



35 comments:

  1. Dear Toyota,
    I own 3 automobiles...one of them is a Toyota. I am considering replacing one of my other cars (SUV) and buying a Toyota. However, I am very concerned to see Toyota sponsoring "The New Normal", a TV show that supports pervision and the decay of American society. I urge you to help me stay positive about your products by NOT Sponsoring this degrading TV show.
    Ronald J. Parker, Virginia Beach, VA

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  2. Dear Toyota: Why can,t toyota produce more 6 cyl long bed trucks that have an 8 ft. bed. single cab, not a double cab, but a single cab. ford and chevie still do.And they are cheaper too. thanks Steve....Griffin GA.

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  3. My 2004 Toyota Sequoia lost control while driving because the passanger side tie rod end broke. Two mechanics said it began with a crack and continued over time until failure. I see there are several reports on-line of owners who also experienced the same fate. When will you take ownership and responsibility for your know defective parts like the latch on the back door of the 2004 Sequoia? It is frustrating when the Toyota parts guy laughs and says "see ya next year" after charging me $100. Your quality is not what you claim it to be.

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  4. This is concerning the statements made by an administrative staff member of Toyota Scion of Bend, OR.

    I recently was let go from the Bend, Oregon store. In my time there, I worked hard and diligently for them. I was treated with very little respect by some of the accounting staff. Now I am applying for unemployment insurance through the state. Administrative staff at Toyota Scion of Bend, Oregon have perpetrated false and disparaging statements about me. If I was able, I would press charges for slander.

    Is this the image of Toyota?

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  5. I am a caregiver of 2 disabled parents. I gave up a job with benefits and took a $750 pay cut to be in town and take care of my parents. This resulted in me having to declare bankruptcy. Now I have a car that I put more miles then expected on and I know it will need work soon. I will not be able to afford it. Because of my negative equity and bankruptcy; your company won't even consider helping me. I am disappointed, because Toyota has always been great.
    I am a 31 year old, who's parents both had massive strokes early in life. I never expected this. But, I have asked for your help, and was told, very rudely, no.
    You are Toyota!!! How hard is it to help me get a new vehicle so I can help my parents more?

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  6. I am the sole caregiver for 2 parents and your company won't help me. I had to give up alot to take care of my parents. I even had to declare bankruptcy. I have negative equity and no matter what you company won't help. You give cars away all the time, but someone like me, who is barely keeping their head above water, you won't do anything for. I am disappointed in you Toyota.

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    Replies
    1. DUDE,GET A LIFE.YOU SHOULD ASK MR.PRESIDENT,NOT TOYOTA.THEY DID NOT OWE YOU ANYTHING.

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    2. how does obama enter into this? talk about get a life. leave the poor person alone.

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  7. To Whom It may Concern: I am active duty United States Navy. I purchased a 2013 Toyota Tacoma in August (4 months ago) in San Diego, California and have since been re-stationed to the island of Oahu, Hawaii. I am being told by the dealerships here and Toyota "Customer Care" line that I have absolutely no warranty on my Brand New 2013 Toyota Tacoma because the United States Government has re-stationed me to Oahu, Hawaii. One of the 50 states of America. And I now have absolutely no warranty on my brand new 2013 Truck. I have been on half a dozen deployments fighting for my country, am active duty Navy and Toyota will not give me the warranty that I paid over Thirty Grand for? I am extremely upset by this and plan on taking this to anyone and everyone that will listen until this is fixed. Please have someone contact me with a means to fix this obvious mistake that Toyota is making. I will explore ALL avenues to have this fixed. Thank you. Travis J Pratt

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  8. I verbally confirmed the purchase of a 2013 Tacoma on 1/23/13 with Toyota of Escondido, Ca. and would complete the paper work the following day (1/24/13). I called on the 24th to confirm our appointment when Tris Allen, the sales representative, when she told me she had sold the vehicle but was looking for another one and would get back to me at noon. I started looking at other dealers at 2:00 pm and found the same exact truck (I had the Vin number) in twenty minutes at Toyota of El Cajon, CA. and bought it that night. Trish texted me and said she was still looking. I never heard from her again. DON'T shop at Toyota of Escondido. A very bad experience.

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  9. bought a crate motor for my 92 pickup, spent 3800.00..... got 40,000 miles out of it and now im spending another 2400.00 fixing it! Toyota only warrenties a crate motor for 12,000 miles? this will be the last Toyota I ever own, and I will teach my children never to buy a Toyota..... good job ressler Toyota in Bozeman Montana, you just lost 4 customers. a factory rebuilt motor should last longer than 40,000 miles. that motor was obviously defective...camshafts last longer than that.im not a mechanic and I know that, I got 204,000 out of the old ones. Richard bell. Belgrade montana

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  10. I have a 2007 Toyota Camry and have replaced the following: Carpet
    Sun visor (drivers side) (200.00)Who ever heard of a sun visor going bad
    Headlight (passenger side) due to it being so cloudy it was a safety hazard; now the drivers side need to be replaced. Cost of a new headlight and labor is about 600.00
    Alternator (appx 450.00)
    Tire pressure sensor (300.00)
    Toyota is not making quality cars anyone. I have always been a Toyota buyer but this car will be my last Toyota. Customer service is crummy. Every time I take my car into the dealer I feel as if I am being ripped off. A five minute diagnostic is $95.00. Sick of this car and Toyota. I don't take my car to the dealer unless I absolutely have too.

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    Replies
    1. sun visors go out a lot more often in other car brands. when something gets used on a constant basis it tends to loosen with time, especially if you are just ripping it down and forcing it up and closed. be gentle. as far as the cloudy headlight that happens to ALL cars and you don't have to replace the headlights. you can get your car professionally detailed and they will buff that cloudiness away and they will look brand new again. do some research next time. you are wasting your own money and complaining about things that are fairly common. your car is 6 years old and there is always going to be wear and tear and thing that need up keep. maybe try a different dealership. when you switch to a different brand you will come across the same hurdles. but good luck to you

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    2. 8 Feb - you are right on about your complaint. I have a 2007 Avalon that just lost all of its oil because the rubber portion of the oil supply hose for the vvt-1 actuator degraded over time. There was a limited service campaign bulletin allegedly sent to some Avalon owners with certain VIN numbers only (though the same part is in every 2007 Avalon regardless of where it was built). This issue should have been a recall since this type of oil leak could cause death if the vehicle looses control due to its own oil stream. I am trying to get some satisfaction from the dealership where I bought it, but corporate Toyota won't budge. I have $200 wrapped up in a rental car and another $125 in towing charges. The part and labor will cost another $340. If this isn't resolved, I will probably file a defect information report with the National Highway Traffic Administration (NHTSA) to see if we can get to the bottom of this oil slick type of customer satisfaction. Now I know what they meant when the old commercial used to say "You asked for it; you got it.....Toy O Ta".

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  11. I would like to inform Toyota Corporate Office personnel that I was in the process of purchasing a new vehicle and had wanted to get a Toyota. However, after fielding numerous calls for months from collection agencies and Toyota Financial asking for someone else (even more than one person in one call) and after being informed that they had the wrong phone number, but continued, and still do, to harass me, I would not buy a Toyota if Toyota themselves paid for it. Just because Toyota is considered an original creditor, and not a debt collection agency, does not give your finance personnel the right to harass people with calls asking for someone else that the person they have called has no idea who they are seeking, and repeatedly ignore being told they have the wrong number. Keep your vehicles. I am no longer interested in purchasing one. (And, by the way, my name is not Emily, Chris, Laura, Louise, or Lucrece. I am sure you can now figure out who I am and what number I am referring to now since you call it so much, but I will list this as anonymous. And, yes, I have more ethics in not revealing the last names of those listed above than your finance personnel who do not mind telling this information to perfect strangers.) BUY USA MADE!

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  12. I am in the process of buying two new cars from Toyota. I served for 23 years in the military. I do not qualify for your military discount on new cars. A person serving only one month military active duty can qualify for your discount. Can you please consider your policy for military retirees. They were there to keep your company prospering during times of war and the gesture would be deeply appreciated. Thank you! P.s. Please watch video. https://www.youtube.com/watch?feature=player_embedded&v=x2L3skZ7FEw

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  13. Toyota has employed the services of Agero to do their roadside assistance. I have been discriminated on by this corrupt company for 3 years . I am a roadside services provider and have been ridiculed, set aside, harassed, provoked by these people at this company just trying to become a service provider for them. The Obama scum administration has actually caused 5 other companies I have been doing business with to fire me for excellent work and no complaints. I have chosen to just go ahead and leave insane schizo demented tard nation for Russia as I have insanely destroyed like this for 33 years. Done with tard nation!!

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  14. When I took my car in for it's first oil change, the dealer in Homosassa, FL charged me for a car wash!! Seriously, I spent $19,000+ and I can't get a free car wash? I would like a response from Toyota

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  15. Why do you think I want to look at your enormous ad for Avalon at the top and all the way across my AOL Welcome Screen? I pay money every month for this service, and I have my so=called 'settings' on NO ADS, but for some reason your ad is taking up fully half of my screen when I log on. I intent to contact the FCC and lodge complaints against Toyota and AOL. So sorry you can't sell your expensive cars, but keep them OUT OF MY FACE!!!!!

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  16. to whom it may concern I bought 2 brand new camrays and my daughter wanted a Cion our salesperson helped us to get her a car by telling us to lie . It was breaking the law and the finance person told us what to say and we bought 3 cars in 1 month . Now our daughter cant pay for the Cion and we are in a real spot with our finances and insurance . Thanks to law breakers with dollar signs in there pockets

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  17. I'm so disappointed in Toyota. I have a 2005 Toyota Highlander with 60,000 miles on it and it's alternator is already giving out. I had to replace it, cost $736.00. I thought Toyota was suppose to be a "high quality" vehicle. I never, ever had any problems with my Hondas. I will not ever get or recommend a Toyota again. Toyota sucks!

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    Replies
    1. WHEN YOU GETTING OLD,YOU SUCKS TOO.

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    2. I am an owner of two different Toyota pickups. I am extremely happy with both. What I'm not happy about is how I was treated on my vehicle purchase. I purchased a 2013 Toyota Tundra four door in July. I financed my truck through Toyota Financial. When I went to my insurance company I decided to refinance through them for the interest was cheaper and they paid the GAP insurance which made my payment more reasonalble. I was told to cancel my GAP insurance with Toyota for which I sent a cancellation form to Joe Cooper Toyota in Wichita Fall, Texas. this was done on August 13th. I spoke with Toyota Financial and was told that I would receive the full amount back. I have had the run around with Joe Cooper Toyota in Wichita Fall, Texas ever since. Today is the 7th day of October and I have yet to receive my refund. I was at their place of business on Saturday morning for the maintanence agreement to change the oil and again was told something about the warranty companies. I am ready to get to the bottom of this. No one will ever return my calls no matter when I call. The only person that has been kind enough to help me is the receptionist that answers the phone. She is the one that actually gave me the phone number to Toyota Financial because Steve Duran or no one else would return my calls. I know everyone is busy but after two months of this I would like some answers. I would say they are trying to avoid me. I am not happy and as far as referring someone to buy a vehicle from there would not be a thing I would want to do at this time. I have had problems with this dealership since I bought my pickup. Can I please get some answers!

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  18. I have owned 4 Toyotas over the last 15 years - never missed a payment - completely paid off two of them, working on a third and leased the 4th. Been a victim of the housing crisis too - never missed a mortgage payment in my life - but my house is underwater and when financial trouble hit we had to file for bankruptcy. We kept everything - went on a payment plan - still paying my mortgage and all my car payments. In spite of all this - when it came time to buy out the Rav4 lease last month - Toyota turned me down flat - even when I offered to put down more cash - the answer was no. Mind you I am still paying for my Highlander. Bizarre. So anyway - I used to be a loyal customer but my Highlander will be the last Toyota I drive. Who needs fair-weather friends like that. So I bopped on down the road - literally half a mile from Falmouth Toyota and Atlantic Subaru sold me a car no problem. Someone at Toyota needs to review your loyalty program and get with the times. Since when is Toyota above us regular folks - especially after we all helped make them such a success in the USA.

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  19. Dear Toyota,

    You really need to check out putting a location on M-59 (Hall Road) that runs through the cities of Macomb Township, Clinton Township, Shelby Township and Utica Michigan. It is one of the most highly traveled highways in Michigan. It was called the "Golden Corridor" due to all of the development 20 some years ago. There is basically every other dealership on this road BUT Toyota. I would really like somewhere close to get my car serviced instead of having to drive to downtown Rochester. Please look into it. Check out the demographics.

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  20. anonymous July 10, 2013

    My son purchased in 2010 a 2006 Tucoma truck (supposedly certified by Toyota) and a three year warranty which has not expired. Took truck in for an oil change and was told the underside of the truck is completely rotted out and dangerous to drive. Tried to contact the executive office and all you get is a answering machine telling you to leave name and telephone number and they will contact you in 24 hours. STILL WAITING11



























    DO NOT BUY A CERTIFIED TOYOTA TRUCK OIR CAR. THEY DO NOT STAND BERHIND IT EVEN WITH THE WARRANTY







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  21. TRY CONTACTING TOYOTA WITH A COMPLAINT OR PRO0BLEM!! A REAL JOKE. GO TO HONDA AND YOU WILL SEE THE DIFFERENCE IN SERVICE.

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  22. Toyota, in my limited experience they make good cars and their dealerships are will equipped to sell and service them, it is their customer service that sucks, Extra-Care Department should be called Extra Hassle Department. For this reason alone I will never ever consider Toyota again.

    Neal Maher
    nealmaher@cox.net

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  23. We'd like to learn when the Toyota Sienna Hybrid minivan will be released. It sounds like a vehicle we would want. We are currently shopping for a new minivan and hope this one comes out before we have to make a final decision.

    I have a brother and a sister who each have a Toyota hybrid sedan and they love them.

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    Replies
    1. Sadly, I receieved the following reply from Toyota on 12 SEP 2013.
      *~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
      Thank you for contacting Toyota Motor Sales, U.S.A., Inc.

      We appreciate your interest in Sienna Hybrid.

      Currently, Toyota has no announced plans to produce a hybrid version of the Sienna but hybrid technology is being investigated for use in all our vehicles. Our product planning and engineering departments are always looking for feedback from the public on our vehicle mix and we appreciate you taking the time to let us know that you want to see this type of vehicle built.

      If we can be of further assistance, please feel free to contact us, www.toyota.com/help.

      Sincerely,
      Toyota Customer Experience

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  24. I'm not surprised how appalled I feel whenever I go to al Hendrickson Toyota they are nothing but a bunch of crooks I regret the fact that I bought my brand new car fr th two years ago and now the most expensive and best extended warranty you could buy . When they sell you things they are all about you but when you come in to collect they want to try to rape you on everything! I've been a loyal customer for years and I deff won't be going back to this dealership again not even for my two free oil changed that are remaining . My car was completely fine an drove fine until I got it serviced there one day ago and all of a sudden my clutch was damaged ! Everyone at al hendricksons Toyota is a piece of shit I don't trust them anymore and I believe they fucked up my car to try and make $$ one of there service providers Scott even said "oh it could've been anything like bad gas " I almost died here's the kicker they want to charge me 1600 dollars for a clutch and labor !!! And another person just quoted me 625 ! I'm ducking livid mad I hope no one ever buys a car from this place or gets anything done with them point blank period .this place sucks everyone here is rude unless ur buying a car or extended warranty from them and then after they treat u like shit ! This place is definitely not all about you!

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  25. I bought a 2012 Scion in 2012 brand new and in less than 2 years I was told the tires needed replacing. I was told that they were performance tires and had no mileage rating. I do not care ,I should not need to pay for new tires with 24000 miles on them. The dealer should be held accountable and replace the tires. Nothing was ever said about that my new car had cheep crappy tires on it when I paid$20,000.00 for it

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  26. On February 2011, I went to a Toyota dealership to lease a 2011 Camry. On or about September 2012, I called Toyota Motor Credit Finance Company (“TMC”) to advise them that I will be out of work due to a knee surgery for 3-4 months, the call was to make “payment arrangements" for the months that I was unable work, I spoke with “Christina,” she indicated that she will note it on my account. On February 12, 2012, TMC repossessed the car, I called TMC and spoke with “Chris,” he indicated that he did he see the note on the account and he was “sorry, he can’t do anything about it”. Chris said to call back in three days to get my total towing fees and to get my car back. I called and was advised to call back next week because, “they didn’t get the paperwork from the towing company as of yet.” I called back the following week it was the same, “call back next week, call back next week,” this went on for 1 month. In March 2013, I spoke to a very RUDE lady and I advised her of my situation, she stated that” I am NOT the only customer TMC has and that I should’ve paid my car note. After my conversation with the RUDE lady and 1 month later, I end up paying $3500.00 in just storage/towing fees ALONE (I owed $1200 for my late payments, 3 months) totaling $4700.00.
    I called back TMC and asked to remove the "repossession/involuntary repossession off my credit, since I got the car back, they stated that they couldn't help me and that I should’ve paid my car bill on time and this would’ve never happened.
    I called and emailed Toyota’s HQ when all this happened, “Carol” stated that Toyota can’t do anything to help me because TMC is a separate entity/company from Toyota. I would have to deal with TMC directly. She will note the complaint, yet to date, I have not heard anything back.
    January 2014, I went back to the Toyota dealership, wanting to buy the car at the end of my lease but due to the "repossession/involuntary repossession" NO banks will finance me. I had to turn in my car (February 7, 2014) because I am unable to buy, get financing and/or get into another car because of the “repossession/involuntary repossession” on my credit. In addition to not having a car and bad credit I am stuck paying $10,000.00 for overages in my miles. I went over my miles, because I was going to buy the car at the end of my lease (which didn’t happen).
    The dealer where I bought the car from (I bought 4 cars within 2 years) couldn't help me they treated me like I was the plaque. I sent 5 friends to that dealer and all bought cars from there (all Toyotas), and yet I still get treated like shi…
    This is one of my worst experience ever in my 20 years of driving, 10 cars (3 lease) ever I had to endure as a single parent.



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  27. I bought a 2004 Solara and loved my car until the dash started to fall apart. I have called customer service to no avail. Now I find out that this is a common defect in that model. The car I had before never received the care this one did, had 112K miles and the dash never cracked. This one cracked at 38000 miles. This is my 2nd Toyota and most definitely my last!

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  28. DO NOT buy ANY vehicles from Thompson Toyota in Doylestown, Penna. They are the nastiest bunch of SOB's walking the planet. I've owned 3 Toyota's in 25 years, spend $1,000's & $1,000's on service and parts, was a 100% loyal customer and they knew me very well. I had purchased a new battery for the car at about $100.00, it came with a "Lifetime Battery." Thompson Toyota refuses to honor the warranty.

    Don't bother calling the customer service at the corporate phone number. They are worthless and always hand you disclaimers about why they cannot or will not assist you with your issues. The only thing you'll hear is that the Dealerships are privatel;y owned and your dealings and issues are with them. As long as Corporate gets their money, that's all that counts.

    Two things you can do. First, take the dealer to small claims court. Odds are, if you have a valid honest complaint and make your case with proof, paperwork etc., they will more than likely rule in favor of you, (the consumer). If you lose, you can appeal and continue to have the deal spend more money to defend themselves. They cannot simply ignore you.

    Take the Corporate Office to court. Odds are, they will ignore it and not even show up. The ruling then goes into your favor. Chances are, they will simply appeal the ruling, but then you have to go into a higher level courtroom and spend more $$. BUT, they may also tire of spending money on something they can easily fix in your favor. The more people do this, the more they'll get the message

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