Longhorn Steakhouse Corporate Office Headquarters

6 comments
Longhorn Steakhouse Corporate Office Headquarters
Darden Restaurants, Inc.
1000 Darden Center Drive
Orlando, FL 32837 USA
Corporate Phone Number: 1-407-245-4000



SHARE:
Next PostNewer Post Previous PostOlder Post Home

6 comments:

  1. I used to like Longhorn's. We ate at the one in Jacksonville, Fl. for lunch the day before Memorial day. My steak or sauce or mushrooms were scorched. The manager, Stephanie didn't reduce our bill or even come to our table and apologize. I had to take half my steak to my dog. Thanks, Freida Brock

    ReplyDelete
  2. I too used to love Longhorn. Today I order the black and blue burger w/bacon and steamed broccoli instead of French fries to go. Well when I got to work and opened my to go box what do I see? French fries and no broccoli. The burger was so salty I had to cut the entire top portion off to eat it. The meat was too well done I could have replace my shoe sole with it. I wished I would have chosen to eat at the Five Guys 100 yards away instead!!!!

    ReplyDelete
  3. Very disappointed. A party of 18, Mother's Day dinner.. Took our Mima to dinner at the North trail in Naples Fl. We do this every year. I go at least 3 times a month. Take all my business dinners there. Buy at least 30 gift cards a year pass them out for birthdays, anniversary, business meals, Christmas. Etc etc.

    I called ahead at 6:30pm requesting a table. large party I understand the wait on a busy day. We were seated at 8:45 pm we were seated in two booths one for 8 and a booth for 6 very uncomfortable. A table cleared up next to us no drinks were ordered nor food. I requested that we get moved to the table that cleared up. The waitresses very nice agreed and tried to accommodate us. In process of cleaning and switching us over. General manager Pete Seitz advised he would not accommodate us with that table that we either stayed where we were or we could have only one of the 4 tops and keep the two booths I explained to him we had been waiting and called ahead since 6:30 pm we had a baby and we had to take turns taking care of, we would have to have the others get up constantly so we could care for the baby, he advised the people that were waiting for the four top also called ahead and requested that specific table.

    Really, Pete Seitz? Do customers know table numbers. Very cocky general manager. Didn't care to accommodate us in any way.

    He upset everyone in such a way half the table didn't want to order. Great management skills Pete Seitz trading an 18 top for a two top that could have sat anywhere comfortably. The bottom line was he had put his foot down,and wasn't willing to back out. All I can say is if longhorn has general managers that stubborn not willing to work with a customer that brings them so much business, then they really don't need my business. Thank you Pete Seitz for ruining our Mother's Day dinner. General management is about customer care. The customer is always right! If there is a problem being part of the solution not the problem. Knowing how to calm the situation. It's not about pushing your authority around and bullying the customers.

    You accommodate the party the best you can.. You don't argue with them. I know, I've been in the restaurant business since the age of 14.

    Chili's does not compare to long horns. Yet if they get the order wrong they wouldn't hesitate to remove the meal from your bill after they remake it for you and your satisfied. Now that is customer service. Managers that want your business. Would like to keep a satisfied customer with good reviews. Pete Seitz. You pissed off the wrong customer..

    ReplyDelete
  4. ATHENS,GA LOCATION-- Excellent Manager, Excellent Food, Excellent serving staff-- Our favorite restaurant in the state of Georgia!!!

    ReplyDelete
  5. I was at the Longhorns in Carrollton Saturday night January 10th. I came in around 6:00 and asked the hostess how long the wait was. She said it would be 40 to 45 minutes so we stayed. So 55 minutes later we are still sitting there waiting and I notice that people are being seated that have just come in. I told my husband I was going to go see how much longer it was going to be. When I asked the hostess she said there are 15 people ahead of you. What! She said all those circles in front of the names are call ins to shorten their wait time. I said so you take call in’s after me who is sitting here in the restaurant and put them ahead of me. She said do you want to see the manager. I said Yes! She explained the process the same way the hostess had. I told them that was poor business and very unfair to their customers waiting. I have asked around at other restaurants and even some other Longhorns and I have not found another one that does this. I have had parties and family gatherings at Longhorns in the past, but that will not be the case anymore. I just can't believe this is how Longhorns does business!!!! My only regret before leaving to go eat somewhere else was not telling all those people that were there before me why they were still waiting to be seated.

    ReplyDelete
  6. I visited your store #5089 in Albany, GA 3/10/2015 @ approx. 2030 for a birthday celebration. The service was HORRIBLE and the store was FILTHY!!! When we initially got there, it took 10 minutes before we were even acknowledged. We were initially sat next to the bar. It was FREEZING cold. I asked the young man could they either adjust the temp or move us? He said that they require it to be really cold next to the bar; therefore, he moved us. While walking to the new area, we had to walk through. It wasn't busy and almost EVERY table was dirty and food and etc. was on the floor. Then they sat us at another table that was between 2 more air conditioner vents. So, I had to ask to be moved AGAIN. Then waiting for a waitress, we waited approx. 20-30 minutes before someone came to even take our drink order. The young lady that took our order wasn't even our waitress, she was nice enough to take the order when we stopped her. We also asked her to take our food order with our drinks because we had been sitting long enough to know what we wanted. We never got bread. Then, I ordered an appetizer (Wild West Shrimp). They came out cold. At that point, I couldn't take it anymore! I asked for the manager. He took 10 minutes or so to get to the table. I can't tell you his name because he didn't identify himself. I shared with him how DISAPPOINTED I was with their service and the condition of the store. He agreed that the store was nasty and said he could look at the shrimp and tell that they were cold. He placed me another order for my shrimp. I asked him for his card. He didn't even have the courtesy to bring it back. He sent it by an employee. You REALLY REALLY need new management to run this store, or you need to tighten up the management! The name on the card he gave me was: Michael Daniels.
    We saw a couple from our church that came to celebrate their anniversary. They had to wait to get their table RE-CLEANED! We told them not to waste their time there because the service is just like the dirty store.

    ReplyDelete

Comments are for review purposes. Do not offer any personal information in your comments.

BLOGGER TEMPLATE BY pipdig