Lexus Corporate Office Headquarters HQ

Lexus Corporate Office Headquarters HQ
Toyota USA
19001 S. Western Ave.
Torrance, CA 90501 USA
Corporate Phone Number: 1-310-468-4000
Fax Number: 1-310-468-7800
Customer Service Number: 1-800-255-3987



28 comments:

  1. Dear Sirs:
    Please direct this to the correct person. I have been told that you are one of the sponsors for the 2013 USOPEN in Merion, PA. I represent a three year old, 10,000 sq ft home there that would be perfect for your corporate use. Please allow me to send you pictures and any needed information.
    Thank you,
    Ginette Wendelken
    ghal369@aol.com
    cell 610 283-8739

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  2. Dear Lexus Corp,
    In 2006 My husband and I just left a year long stay in the hospital treating our child for cancer. To celebrate her health we purchased a 2004 Lexus 330. It was a treat. To this day we have that same car. From day one to until today the drivers review mirror shakes and changes positions when the control is in "neutral". When I go into reverse, it changes from up to down, when I go forward it changes, sometimes it changes and shifts while I am on the freeway!!! Sometimes when I manually try to change it back to a position useful and safe to me it wont budge and at some point I have to stop the car and try to manually move it. Only to have it move yet again should I go in reverse or simply start the car. It is a major source of frustration. I have records with Lexus tightening it to make the shaking stop, and records of them trying to fix the problem of movement. Nothing has worked to the point that I have stopped trying. I guess a car manufacturers dream - the customer will get tired and just go away. But then there is social media, a manufacturers nightmare. I actually stopped the purchase of ONE Lexus by a person that wanted to get one like mine. Instead I directed them to Mercedes. I let them experience my review mirror personally. So if you chose to help me and consider this safety issue seriously great, I will tout your wonderful standard and service, if not then its just day to day operations as I mention to people one group at a time "Yes, its a good looking car, but I have this safety problem that Lexus does not care about...." I hope you care enough to contact me.
    Kind Regards, S Salem sxsalem@yahoo.com

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    Replies
    1. Hi
      I sympathize with you. I have a 2006 IS250 Lexus, the brains on the dashboard are not in working order, so I can not use the touch screen. The cost to fix it is $2,000, the shocks are completely gone, the car makes a rumbling noise.My car has 87,000, I have been complaining about 2 years and they don't want to help.
      Your letter is written so well. I wish we could get some kind of satisfaction from them
      Regards Lisa email onepickyshopper@aol.com

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  3. I just moved to Heber City, Utah. I originally bought my IS250
    AWD car from the Greenwich, Ct dealership, their sales and service depts. are exceptional!!! Where can I have my car serviced near me? I only find one authorized dealer in Murray. Is there a place in Salt Lake City where I can get my car serviced properly?

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  4. Dear Lexus Corp,

    Two years ago I bought a 2007 pre-owned certified GS450H. Therefore, it is still under warranty. I love the car. However, about 3 months ago the front brakes started squealing. I had them checked by Stevinson Lexus of Frederick (CO) on 10/29/12 when they performed the 60K service. They wrote "Front brakes in good condition at 5mm. Noise due to excessive brake dust and rotor lip on either side of pads. Customer will need new pads when replacing front brakes. Rear brakes in good condition. Recommend cleaning wheel and rotors area when washing". Of course Stevinson washed the car before I picked it up, and I assume they made sure they washed the front wheels/rotors. I also make sure that I wash the area thoroughly when I wash the car. However, the brakes keep squealing. My wife said recently "it's embarrassing to have a Lexus (luxury car) that sounds like this". Therefore, a couple of weeks ago I called Stevinson service and said "can't you fix this under warranty"? I was told that warranty wouldn't cover it, and I was told that this is a rather common problem on certain Lexus models. If so, I can't believe that Lexus doesn't fix the problem; or at least, fix the cars under warranty that have the problem. I would like to get a call or a response. Thank you,
    don_vermeer@hotmail.com
    720 641 1175

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    Replies
    1. Hi did you get a call back??

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  5. I would like the address of whom I should contact regarding a theft while my car was at the dealership being serviced.
    They of couse deny the problem, but it is the only place that had access to my car with the keys.
    The theft will cost me over $1500.00.
    I still have the blue plastic over the Lexus emblem in the door, and only have 9,800 miles. Stays in garage locked.
    This is my 3rd Lexus, love it. I am embarressed for the dealership, it used to be 1st class.
    I never thought I had to worry when I took my car in for service, that it would be stripped.
    I would appreciate the address.
    Thank You,
    lukie 224@yahoo.com

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    Replies
    1. Hi-

      The same thing happened to me. Did you get another vehicle?? Did anyone ever get back to you? shawnherrington@verizon.net

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    2. Hey , Did anyone got back to you. I been robbed recently with an expensive Omega watch from my car while car was in for service. I would like to raise this issue to upper management as local dealership didn't helped me.
      Will appreciate your assistance .

      Thanks
      knaveguy@gmail.com

      Delete
  6. I took my 2012 RX350 Lexus to my localLexus dealer to check my navigation system because it would not accept the city of Kentfield, CA. When I input Ken the GPS would only come up with Kenwood. The Lexus GPS would not allow me to enter anything after the "n". The Lexus dealer said "unable to find Kentfield due to not a major Metropolitan area and I may need to call destination assist to add the search area". My free year for destination assist is up at the end of February, 2013. Why must owners pay for destination assist @ $295. annually because Lexus not input all addresses into their navigation system. I owned a 2006 Acura MDX for 6 years and never had any problem with an address not coming up. If a cheap Garmin GPS has all addresses why doesn't Lexus. Is Lexus trying to nickel and dime their the Lexus car owners. As far as I am concerned the Lexus navigation system is inferior!!! I have called customer service and asked for a response but still no response after 2 weeks. The local service department suggested I get a portal GPS or pay for destination assist. I will never get another Lexus and have told friends who were considering buying a Lexus to look somewhere else. Who decided what should be added to your GPS????

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  7. I took my 2012 RX350 Lexus to my local Lexus dealer to check my navigation system because it would not accept the city of Kentfield, CA. When I input KEN the GPS would only come up with Kenwood. The Lexus GPS would not allow me to enter anything after the "N". The Lexus dealer said "unable to find Kentfield due to not a major Metropolitan area and I may need to call destination assist to add the search area". My free year for destination assist is up at the end of February, 2013. Why must owners pay for destination assist @ $264.90 annually because Lexus not input all addresses into their navigation system. I owned a 2006 Acura MDX for 6 years and never had any problem with an address not coming up. If a cheap Garmin GPS has all addresses why doesn't Lexus. Is Lexus trying to nickel and dime their the Lexus car owners. As far as I am concerned the Lexus navigation system is inferior!!! I have called customer service and asked for a response but still no response after 2 weeks. The local service department suggested I get a portal GPS or pay for destination assist. I will never get another Lexus and have told friends who were considering buying a Lexus to look somewhere else. If you fail to approve this comment, then I know you do not want anyone else to see any negative words about your product.

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  8. I leased a 2010 RX350 from the Lexus dealer in Southampton, N.Y. The DVD system that the manager of the dealership sold us was installed by his service department and only allows for the audio to be transmitted by connecting to the FM radio on certain stations. The problem that occurs when we are traveling with our children on road trips to Boston, Vermont, Philadelphia or Washington DC is that connection to the local FM station fades as you enter a new geographic region and we eventually have only the video picture with no audio component. The initial response from Southampton Lexus was to "try and find an alternative FM station that will allow the audio to be transmitted". The reality is that in rural or less populated areas there is frequently no FM station on this DVD system to work. Upon further conversation with another Lexus salesperson I was told that I should have bought the factory installed DVD system in which the audio is integrated into the system and does not need to rely upon the local FM system. Is this feedback correct and if so, what recourse do I have. In my opinion, Lexus of Southampton should have informed me when I started my lease of my options ; a system that will work sporadically and not outside of major metropolitan areas or a factory installed system that will always work!

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  9. I am shopping for a used Lexus 2008 or 2009 which was a stunning vehicle. Do you notice all of the 2008 & 2009 Lexus RX350s on the road? The reason is from 2010 and through today the Rx350s have changed so that the bodies are extremely unattractive. You should think of going back to the old design, you would have a lot more people purchasing the RX350 if it looked better than the new design you adopted for 2010---who designed them? They are UGLY.

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  10. Catherine RicottaMarch 26, 2013 at 8:10 AM

    I recently did business with the Lexus of Smithtown dealership and came in contact with a General Sales Manager that deserves recognition. He is a Genuinely Wonderful person and handled my situation with Class & Grace. His name is Frank Galante and I highly recommend doing business with him!

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  11. Frank Galante deserves your recognition as an outstanding General Sales Manager. He works at Lexus of Smithtown and you couldn't ask for a better person to represent your company!

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  12. Candice Riley, Sunrise, FLApril 21, 2013 at 11:03 PM

    To whom it may concern:
    I was called by JM Lexus in FL three times to trade my 2008 GS350 for a new car. Even though I love my car, due to personal reasons I need to lower my payments so I went in to try and trade. Today (4/21/13), I was called by their sales person about great deals and that they would be able to eat up my negative equity so I should come and try to do the trade. After a couple of hours, I was told yet again that they could not get my payment down because of the negative equity. Upset that I wasted my time yet again, I was then told that they could not find my car keys. After waiting another couple hours on a Sunday, they still could not locate my keys which has my house key on it. It ended where the sales person drove me to my house to get my spare key and then back to the dealership to get my car. You would think after this ordeal they would try to at least make a deal or offer some kind of incentive. Now I can only hope that no one tries anything with my house key. This is the worst experience I have ever had at a dealership!!!

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  13. To whom it May Concern,

    I want to congratulate you on the really great commercial for Lexus that you put out. It is the one with the French accompaniment song where the couple is out on the town, and they return home and are in bed together-and their children come running up and join them there. It is delightful to watch. In this age of foul commercials or just not decent, you came up with one that was really wonderful to watch and well done....If I was driving, I would probably want to buy a Lexus because of that commercial....Keep up the good work!

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  14. On the subject of commercials, the commercial for the Lexus I-S with the young couple meeting and making their way through the crowd to the white IS...very dressed up in suit and fancy dress and heels...he doesn't open the door for her. Give me a break and show some class...that's what you're tring to sell, isn't it!?

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  15. please remove my name and imfo from your mailing list at this time I refuse to have any further contact with Lexus so do not send me any advertisements do not call me or send me an email. Lexus dealership especially Lexus of Pembroke Pines they are the worse. Jerry, Anthony, and many more please do not waste your time with purchasing a Lexus. Alexis family does not care about their clientele.


    are the worse

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  16. To Corporate Headquarters.... I have a 2004 LEXUS GX470 ... my car is in MINT CONDITION except the dashboard ..which has totally cracked from one end to the other. I have heard from the place where i get my car serviced ..that many of his customers with that Lexus model have had the same problem. He used to also be employed with Lexus and now has his own autoshop. I feel Lexus should replace the dashboard at no cost ... Its a manufacturer defect... My car is protected from the sun/heat /cold... nothing else in the car is damaged /scratched... but the dashboard ...and the way it is cracked is A MANUFACTURER DEFECT.
    Please contact me at nitu1265@gmail.com ... I would appreciate it ! Have taken to the dealership several times and been told that it will cost $2000 to replace... I don't feel .. I should pay for something that was not built correctly in the first place...and yes... i don't know that i would invest that kind of money again on a Lexus vehicle ...advised several physicians I work with about this issue..they decided to go with other cars..no Lexus vehicles ...

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  17. To Whom It May Concern:

    This past summer, my husband was in Houston doing rehab following a stroke. We live in New Orleans but were living in Houston temporarily. We had a problem with the tires on our Lexus and went to Sterling McCall Lexus at 10025 Southwest Freeway. While encountering some problems, Mr. Jack Schnitzer, Parts Director, came to our rescue. He helped get my husband settled where he could sit and got the service department in gear to solve our problem. They ordered new tires and he arranged a loaner car. We would like to commend Mr. Schnitzer for going above and beyond and showing us why we continue to buy Lexus.

    lois.sutton@wheremagazine.com

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  18. I bought a new IS350C in 2010. A few months later I brought the car back for a horrible rattle in the roof. Approximately 10 times the car was in the shop for same only to find out from the employees in the service department that it is a known fact that the model I bought has that problem and they can't seem to correct it. I had been out on several test drives with the techs at Lexus who hear the rattle , determine the location but can not fix it. They even used 2012 parts and had the main lexus corporate tech in to have a look . Its now the end of January 2014 and still the problem exists.... I stuffed a rubber glove in the one side but the other side still rattles. Its like driving a box of bolts! In the past few months the passenger door began slightly opening as the car was in motion causing the window to lower and rise and the interior lights to come on. REAL SAFE with my son sitting in the passenger seat. I mentioned these problems when Lexus had my car two months ago and was told the problems were looked into only to find that the rubber glove was never even removed and nothing about the door. However I was told by the manager of the service department that he would have a staff member or himself reach out to me when a corporate lexus tech would be at their location. NEVER GOT A CALL. I'm beyond ticked that I bought this car after months of searching for the perfect hard top convertible with the least amount of noise.... since lexus is know for their "quite" ride and after my test drive I thought it was perfect. LITTLE did I know its a piece of garbage ! I originally bought it at Lexus in Edison NJ , an hour and half away from my home. Had to pay for gas, tolls and rack up the miles on it to constantly drop it off get a loaner and then pick it back up a couple days later. AND WAS CHARGED for OIL changes !!!! I complained two times until they took the charge off but had to pay other times and they wanted to charge me $650. for the recommended 30k mile service. GREAT customer service. I was then told to take the car to Atlantic City Lexus. I'm sure anyone can guess ..... still not fixed !!!!!
    Jessicaguercioni@yahoo.com

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  19. Please sent me your email adress (Lexus), like to email you a copy from the LTF letter.
    Thank you.

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  20. Have any leasees recently had their payments returned and marked as late because the electronic billpay from any bank was returned without explanation?? Mine was returned twice, I called both times and asked why, no explanation from Lexus except they didn't receive a payment. Since I work for a large financial institution I was able to determine Lexus had changed their address for accepting payment without notifying either the bank or myself. I paid the back payments and changed to the ne waddress, but was hit with a negative on my credit report. This was a Lexus produced problem with the potential to have caused a great number of the same problems for others. If you or someone you know were effected by such a problem please post something here. We can see what the total effect has been and look into a class action case.

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  21. My 2008 Lexus is250 is in for bodywork repair at this time. I have on loan a 2014 lexus is300h. All I can say is what a fantastic car. After having driven Saab's all my life, all 23 of them, I bought my lexus in feb 2013. Great car, but after driving the 300h..there is no comparison. Beautiful to look at, great to drive, great road holding, lovely quiet engine.
    Me thinks that I will have to save some pennies up and buy one !!!. Thanks Lexus for delivering such a great car to us and keep up the good work.

    Derek HB.....Shrewsbury Shropshire

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  22. I can honestly say Lexus of Massapequa Service Department does not provide quality customer service. Do not depend on these people to provide decent customer service, they do not respect and value their customers. All customers are not given the same level of treatment if you know what i mean. Very shady!

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  23. Does anyone know if the 2012 lexus 350 rx manuals are the same as the 2011?

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  24. I recently had an oil change done on my 2013 IS250 and was horrified when I noticed how badly worn the inside of my two front tires were ( to the point of a potential blow out at any moment). I purchased the car "certified pre-owned" in February of this year, had an oil change and alignment done in April and now I'm being told that I will have to pay for two new tires because this is "normal wear and tear" for the IS model of Lexus. However, after speaking to a number of mechanics and other service associates at other Lexus dealerships it has come to my attention that his is NOT normal wear and tear but either an alignment issue, toe-out issue or toe-in issue. I have spoken to a few individuals at the South Atlanta location (when I can get a live person on the phone and not someones voice mail) and no one is able to give any solid answers. My car has been sitting at the dealership since 10/01/2014 (2 WEEKS)! Although they did give me a loaner car this has been the absolute worst experience ever and the fact that this is supposed to be a "luxury" vehicle makes it all the more horrid that customers are treated this way. And after all the drama they come back to "work a deal" and agree to pay for one tire and I am responsible for the other one ($241)! Needless to say the Service Manager Jack Machado has yet to speak to me, he prefers to hide behind his employees!


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