Humana Corporate Office Headquarters

Humana Corporate Office Headquarters
500 West Main Street
Louisville, KY 40202 USA
Corporate Phone Number: 1-502-580-1000
Fax Number: 1-502-580-3639
Customer Service Number: 1-800-448-6262



17 comments:

  1. Companies that select automated telephone answering systems for clients to endure should be banned from the continental United States. It would be poetic justice if your CEO were forced to listen to this robotic telephone drivel for 24 hours a day as he awaits his judgment from the Almighty. Humana, be very ashamed!

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    Replies
    1. i am a doctor - trying to get help for pt - 30 minutes of wasted time - thanks to humana - no help!

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  2. I got my notice my plan will end 12/31/13 my plan is no longer available in 2014.. I have been trying to get in touch with someone at the " Humana Guidance Center Mesa AZ " must be run by the Federal Government, because it is impossible to get past the receptionist who answers the phone. There is no one there to guide you.. but if you want a free cup of coffee and snack stop by anytime.. reduce premiums and end the symbolism over substance crap. I tried calling the phone number on their site for telephone help with plans, the people that are on the other end of the line are clueless. ..

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  3. This comment has been removed by the author.

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  4. Dealing with a billing issue with Right Source is like dealing with a pack of morons who do not even know their own shoe size. They are totally out of touch with anything that resembles reality. Their heads are so far up their butt cheeks it,s hard for them tell what account they are screwing up and they really don,t care anyway. What can you expect from 3rd grade drop-outs---SAD VERY SAD

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    1. I can't agree more!! They cut the benefits from $25 to $5 and increased the price for the items.
      In 2012 they said I owe them more money as I made a mistake in the order.Then they told me it
      was resolved and continued to fill my orders up till this week.My last order included a $2 check
      to pay for one item and spent .42 to mail a month ago.Then a letter comes saying they can't process anymore items that their records say I owe $13 and places 2 orders in a month.
      If I only get one sheet a month how is this possible.The guy was rude and said he had a different
      email and I'm blocked.They spelled it wrong so now it's my fault.It took me two days to even reach this guy since the phone number on letter was wrong,then the system was down.He kept me on
      an hour and insisted I need to pay.I may think again to sign up for Humana if this is how they treat
      customers.Terrible customer service,long waits for delevery and increase in prices,then this nasty
      guy! LOL

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    2. I can not get my billing statement correct after 6 months of trying. I tend to agree with upper statement about morons, I call corporate office, talked to 3 different people that do not even seem to know that there is a Billing department in Atlanta GA. At least they will verify my policy is in effect till end of January 2014, for after they took my money to start, then they sent me a cancellation notice, after taking me 3-months payment. PLEASE DO NOT CALL THIS NUMBER FOR CORP OFFICE..1-800-486-2620, the receptionist there will only tell you sorry I can not transfer you, can take a number maybe and call you back, when I ask her --you really do not know anything...she was hesitant in response, so I told her her statement should be Yes sir you are right!

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  5. The Right Source Billing Department is a home for the brain dead rejects of the world and thats a fact!!!!

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  6. I have had so many billing and claims issues with Humana as a medical provider billing representative. They have the most uneducated, robotic people who barely speak English working in their call centers overseas. They need to bring back the jobs to the United States with educated people who understand the medical claims process and can answer questions knowledgeably and also they need to fix the constant disconnections from their so called service representatives. The premiums people are paying for this coverage are substantial I am sure and the provider discounts we take and accept for the Humana population are substantial and we deserve to be treated to better service. From reading the comments that the insured people have posted Humana needs to become more responsive. The whole experience with Humana is no good.

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  7. THEY SUCK. NEED I SAY MORE.

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  8. Humana, I am aware that surgery is being denied for Tanya Kenimer. This surgery would relieve Tanya of 15 years of debilitating back pain. Tanya had been told she can expect at least 80% relief by two separate surgeons who have recommended this surgery and it is Humana's responsibility to take her physicians recommendations and allow for her surgery to be covered. We are determined to have her story heard and will flood the media.....

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  9. The worst customer service I have ever encountered. The Federal Medicare Service should investigate. Humana should be congratulated for hiring Developmentally Disabled IT staff to design their website. Telephone service is equally bad -- robotic, non-informative and "we are unabled or call back when". The website is worse than atrocious, so bad that I am giving up Humana for Lent and filing public complaints to the Government, Newspapers, and yes even to God Almighty.

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  10. We tried all morning trying to get a hold of someone to find out why my husbands approval is taking so long they kept giving us the running around and transferring us to someone else. Well, when I told him I wanted to talk to corporate office about the problem we're having about a claim. They told us first they would have transfer us to medical claim and then corporate. This is such a run around health insurance. I'm very disappointed in Humana. This is our last month with humana thank goodness.

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  11. 04-02-2014 — 1st Call


    DeOrshia
    I want to speak to a supervisor. I need to know more; need to know why; before I can do that. Spoke of how items are mailed: 1st class, bulk, etc. - didn’t know. Kept persisting that I wanted to speak to a supervisor. She finally did.

    Morgan
    DeOrshia’s supervisor. Informed me that RightSource and Humana were separate. Put me on hold - was disconnected.
    Total of 25 minutes

    Jonathon (JXT7726)
    There are three (3) sites that customer’s calls may be directed to. Need to know Employee Number and site location.
    Found that remaining prescription was at there office on March 25th to be mailed out with 7 - 10 day turnaround time. I showed that 7-10 days passed the April 1st time frame by one (1) day and likely was four (4) days beyond the supposed arrival time. Was told RightSource could have expedited the delivery but did not.

    Jennifer (JXA1843)
    Was transferred to Jennifer (JXA1843) at Humana by Jonathan. She was going to make it possible for me TO PURCHASE a 3-5 day supply. I disagreed saying RightSource needed to pay. Said that could not be done. That Humana would not pay for it either.
    Total of 22 minutes

    David (DXG7606)
    Called and spoke to David. He had no telephone number for Humana’s Corporate and no way to transfer my call to Corporate. I challenged him on that-he repeated ‘No” for both options.

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  12. 04-02-2014 — 2nd Call

    Went on Internet and got Corporate address and telephone number

    Humana Corporate Office Headquarters
    500 West Main Street
    Louisville, KY 40202 USA
    Corporate Phone Number: 1-502-580-1000
    800-486-2620
    Fax Number: 1-502-580-3639
    Customer Service Number: 1-800-448-6262

    Corporate said that anyone I talked to was to give me their last name as well as their employee number-that there was no policy against them giving their last name

    ⇦<✝><✝><✝><✝><✝>⇨
    04-02-2014

    supervisor: Employee ID: LXB6102
    Last Name: Bullock
    tashia bullock

    Tashia knew nothing about employees having to give both first and last name in addition to their employee ID.
    Tashia gave me her last name
    I persisted in delineating that:
    (1) Humana was supporting the use of RightSource in their customer’s publicity and information
    (2) Humana was paying millions on promotional materials that promote RightSource. Would Humana not want to know how RightSource was servicing Humana customers?
    (3) Even if these are separate organizations, staff, etc that RightSource’s services will increase or decrease the choice of customers to select or leave Humana.

    Said I wanted to escalate this problem - as corporate had said I needed to do to have them get involved in this problem.
    I was told that Tashia knew that RightSource was having to issue a number of supplemental orders for prescriptions.
    She agreed to escalate my complaint so Corporate could become involved.




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  13. Connect with your States Attorney Office to file complaints to demonstrate the level of disservice that you are experiencing. Perhaps if enough States Attorney Offices are contacted demonstrating that they are not doing appropriate business across state lines and/or defrauding, using false advertising etc. There are also several internet sites to register consumer complaints. Medicare brings in many new customers. Perhaps the management cares only for 'bottom-line figures' and not customer care. Use your newspaper's column that address customer complaints. Perhaps we can get a class action suit started against Humana. Be creative: send emails, faxes, make one-a-day calls to the switchboard, youtube video, social media, Facebook, etc. Shall we march at the corporate office?

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  14. On Sept or Oct I called Humana to get the senior citizen insurance supplement, I didn't know that they had other policies or the terminology, they asked if I wanted the rx plan also, I said sure. What I thought I was getting was the medicare advantage plan, regional ppo, now they tell me to call Medicare. I feel it was there mistake and can not get in touch with anyone that can help me, any ideas, Laraine McGrew Lauriemc007@gmail.com

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