Humana Corporate Office Headquarters

40 comments
Humana Corporate Office Headquarters
500 West Main Street
Louisville, KY 40202 USA
Corporate Phone Number: 1-502-580-1000
Fax Number: 1-502-580-3639
Customer Service Number: 1-800-448-6262



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40 comments:

  1. Companies that select automated telephone answering systems for clients to endure should be banned from the continental United States. It would be poetic justice if your CEO were forced to listen to this robotic telephone drivel for 24 hours a day as he awaits his judgment from the Almighty. Humana, be very ashamed!

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    1. i am a doctor - trying to get help for pt - 30 minutes of wasted time - thanks to humana - no help!

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    2. called to get info for a patient was routed to the Philippines, thanks Humana for the poor customer service

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    3. Amen! I have been going round and round for three days just to get proof of insurance faxed to me. Unprofessional, unconcerned, non-service at it's best! So, so frustrating!

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  2. I got my notice my plan will end 12/31/13 my plan is no longer available in 2014.. I have been trying to get in touch with someone at the " Humana Guidance Center Mesa AZ " must be run by the Federal Government, because it is impossible to get past the receptionist who answers the phone. There is no one there to guide you.. but if you want a free cup of coffee and snack stop by anytime.. reduce premiums and end the symbolism over substance crap. I tried calling the phone number on their site for telephone help with plans, the people that are on the other end of the line are clueless. ..

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  3. This comment has been removed by the author.

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  4. Dealing with a billing issue with Right Source is like dealing with a pack of morons who do not even know their own shoe size. They are totally out of touch with anything that resembles reality. Their heads are so far up their butt cheeks it,s hard for them tell what account they are screwing up and they really don,t care anyway. What can you expect from 3rd grade drop-outs---SAD VERY SAD

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    1. I can't agree more!! They cut the benefits from $25 to $5 and increased the price for the items.
      In 2012 they said I owe them more money as I made a mistake in the order.Then they told me it
      was resolved and continued to fill my orders up till this week.My last order included a $2 check
      to pay for one item and spent .42 to mail a month ago.Then a letter comes saying they can't process anymore items that their records say I owe $13 and places 2 orders in a month.
      If I only get one sheet a month how is this possible.The guy was rude and said he had a different
      email and I'm blocked.They spelled it wrong so now it's my fault.It took me two days to even reach this guy since the phone number on letter was wrong,then the system was down.He kept me on
      an hour and insisted I need to pay.I may think again to sign up for Humana if this is how they treat
      customers.Terrible customer service,long waits for delevery and increase in prices,then this nasty
      guy! LOL

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    2. I can not get my billing statement correct after 6 months of trying. I tend to agree with upper statement about morons, I call corporate office, talked to 3 different people that do not even seem to know that there is a Billing department in Atlanta GA. At least they will verify my policy is in effect till end of January 2014, for after they took my money to start, then they sent me a cancellation notice, after taking me 3-months payment. PLEASE DO NOT CALL THIS NUMBER FOR CORP OFFICE..1-800-486-2620, the receptionist there will only tell you sorry I can not transfer you, can take a number maybe and call you back, when I ask her --you really do not know anything...she was hesitant in response, so I told her her statement should be Yes sir you are right!

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  5. The Right Source Billing Department is a home for the brain dead rejects of the world and thats a fact!!!!

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  6. I have had so many billing and claims issues with Humana as a medical provider billing representative. They have the most uneducated, robotic people who barely speak English working in their call centers overseas. They need to bring back the jobs to the United States with educated people who understand the medical claims process and can answer questions knowledgeably and also they need to fix the constant disconnections from their so called service representatives. The premiums people are paying for this coverage are substantial I am sure and the provider discounts we take and accept for the Humana population are substantial and we deserve to be treated to better service. From reading the comments that the insured people have posted Humana needs to become more responsive. The whole experience with Humana is no good.

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  7. THEY SUCK. NEED I SAY MORE.

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  8. Humana, I am aware that surgery is being denied for Tanya Kenimer. This surgery would relieve Tanya of 15 years of debilitating back pain. Tanya had been told she can expect at least 80% relief by two separate surgeons who have recommended this surgery and it is Humana's responsibility to take her physicians recommendations and allow for her surgery to be covered. We are determined to have her story heard and will flood the media.....

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  9. The worst customer service I have ever encountered. The Federal Medicare Service should investigate. Humana should be congratulated for hiring Developmentally Disabled IT staff to design their website. Telephone service is equally bad -- robotic, non-informative and "we are unabled or call back when". The website is worse than atrocious, so bad that I am giving up Humana for Lent and filing public complaints to the Government, Newspapers, and yes even to God Almighty.

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  10. We tried all morning trying to get a hold of someone to find out why my husbands approval is taking so long they kept giving us the running around and transferring us to someone else. Well, when I told him I wanted to talk to corporate office about the problem we're having about a claim. They told us first they would have transfer us to medical claim and then corporate. This is such a run around health insurance. I'm very disappointed in Humana. This is our last month with humana thank goodness.

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  11. 04-02-2014 — 1st Call


    DeOrshia
    I want to speak to a supervisor. I need to know more; need to know why; before I can do that. Spoke of how items are mailed: 1st class, bulk, etc. - didn’t know. Kept persisting that I wanted to speak to a supervisor. She finally did.

    Morgan
    DeOrshia’s supervisor. Informed me that RightSource and Humana were separate. Put me on hold - was disconnected.
    Total of 25 minutes

    Jonathon (JXT7726)
    There are three (3) sites that customer’s calls may be directed to. Need to know Employee Number and site location.
    Found that remaining prescription was at there office on March 25th to be mailed out with 7 - 10 day turnaround time. I showed that 7-10 days passed the April 1st time frame by one (1) day and likely was four (4) days beyond the supposed arrival time. Was told RightSource could have expedited the delivery but did not.

    Jennifer (JXA1843)
    Was transferred to Jennifer (JXA1843) at Humana by Jonathan. She was going to make it possible for me TO PURCHASE a 3-5 day supply. I disagreed saying RightSource needed to pay. Said that could not be done. That Humana would not pay for it either.
    Total of 22 minutes

    David (DXG7606)
    Called and spoke to David. He had no telephone number for Humana’s Corporate and no way to transfer my call to Corporate. I challenged him on that-he repeated ‘No” for both options.

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  12. 04-02-2014 — 2nd Call

    Went on Internet and got Corporate address and telephone number

    Humana Corporate Office Headquarters
    500 West Main Street
    Louisville, KY 40202 USA
    Corporate Phone Number: 1-502-580-1000
    800-486-2620
    Fax Number: 1-502-580-3639
    Customer Service Number: 1-800-448-6262

    Corporate said that anyone I talked to was to give me their last name as well as their employee number-that there was no policy against them giving their last name

    ⇦<✝><✝><✝><✝><✝>⇨
    04-02-2014

    supervisor: Employee ID: LXB6102
    Last Name: Bullock
    tashia bullock

    Tashia knew nothing about employees having to give both first and last name in addition to their employee ID.
    Tashia gave me her last name
    I persisted in delineating that:
    (1) Humana was supporting the use of RightSource in their customer’s publicity and information
    (2) Humana was paying millions on promotional materials that promote RightSource. Would Humana not want to know how RightSource was servicing Humana customers?
    (3) Even if these are separate organizations, staff, etc that RightSource’s services will increase or decrease the choice of customers to select or leave Humana.

    Said I wanted to escalate this problem - as corporate had said I needed to do to have them get involved in this problem.
    I was told that Tashia knew that RightSource was having to issue a number of supplemental orders for prescriptions.
    She agreed to escalate my complaint so Corporate could become involved.




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  13. Connect with your States Attorney Office to file complaints to demonstrate the level of disservice that you are experiencing. Perhaps if enough States Attorney Offices are contacted demonstrating that they are not doing appropriate business across state lines and/or defrauding, using false advertising etc. There are also several internet sites to register consumer complaints. Medicare brings in many new customers. Perhaps the management cares only for 'bottom-line figures' and not customer care. Use your newspaper's column that address customer complaints. Perhaps we can get a class action suit started against Humana. Be creative: send emails, faxes, make one-a-day calls to the switchboard, youtube video, social media, Facebook, etc. Shall we march at the corporate office?

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  14. On Sept or Oct I called Humana to get the senior citizen insurance supplement, I didn't know that they had other policies or the terminology, they asked if I wanted the rx plan also, I said sure. What I thought I was getting was the medicare advantage plan, regional ppo, now they tell me to call Medicare. I feel it was there mistake and can not get in touch with anyone that can help me, any ideas, Laraine McGrew Lauriemc007@gmail.com

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  15. don't try calling the corporate office, they just transfer you to their shitty customer service department, and we know those people don't want to help you at all

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  16. Would someone who can answer my questions get back with me? I would like to talk with a supervisor or some other person with the authority to answer my questions.

    I have been on the phone with customer service for several days and several hours at a time and I did not get any useful information. Every question I asked I was told they were not allowed to give me the information. Questions like where are your offices located I was told they were not allowed to tell me. I asked what city the offices were located in; I was told they were not allowed to tell me. I ask what state, I was told they were not allowed to tell me. I ask for a supervisor name and number that’s right I was told they were not allowed to tell me.

    I asked for there name or work I.D. and you are right again, I was told they were not allowed to tell me.

    I asked for the corporate location and phone number, I was told they were not allowed to tell me. I asked for different department numbers and I was told they were not allowed to tell me. Today alone I was transferred to 5 or 6 different departments just to get disconnected

    At this point I do not know if I have insurance or not.

    JC

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  17. Due to my wife going part time I lost my health care coverage through her employer ( Wal-mart) need I say more, and was eligible for Medicare. I needed to get part d and searched the internet and was contacted by a Humana rep, who talked me into taking Humana as my Medicare provider, There were a few hiccups over the past 9 month as to what they wanted to cover and what they didn't, but eventually things got worked out.yesterday when I picked up my monthly prescriptions my co-pay nearly doubled, When I asked why I was advised that i had fallen into a "doughnut hole". When I contacted Humama to ask what a doughnut hole was I have received numerous different interpetations, none to my liking. Prior to Humana when I had Blue Cross or Aetna when your co-pays met a certain amount you did not have to pay the co-pay any longer, but it seems with Humana when your co-pays reach a certain amount they make you pay a double co-pay, is the only explanation I can see that a doughnut hole is. Calling their call center is useless, and i had to deal with people who were very hard to understand, and just plain rude. I have heard recently that if you get a foreign call center you can be asked to be transfered to a US center, well good old Humana will not do it I tried and asked the last rep to transfer me to someone who understood and spoke english that I could under stand. I also tried to contact their company headquarters only to be advised that they do not accept complaints and to contact the customer care center, they very people I was complaining about ! I cant harly wait for open enrollment to get here because Humana will get dropped like a hot rock. Whithout a doubt they are the worst healthcare provider I have ever had , and advise prospective buyers to BEWARE. If you want thee corporate number it is 1-502-580-1000 but they tell you to call the customer care line and hang up !

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  18. Humana is by far the most clueless company I have ever dealt with in my 48 years of being on this earth. Their customer service cannot look at a simple computer screen and tell me what my deductible is. I purchased 1 type plan but was told by several customer no-service reps that my plan is something else. 8 phone calls made with 7 different answers. This company just makes things up as they go along. What a piece of crap business! Don't ever buy a policy from them!

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  19. Absolutely THE WORST insurance company I have ever dealt with. I have been an RN for 35 years and have even been the Director of Nursing of a large hospital so I am conversant with insurance concerns. Their customer service is abysmal, their website malfunctions and has no tech support, there are no after hours numbers, no ability to pay premiums through a phone auto pay system such as the ones credit card companies use. They have given me misinformation, issued me the wrong policy, then refused to fix that. These people are fraudulent, greedy, and dishonest. They spend tons advertising, and then don't train their employees enough to issue insurance for a dead dog. I am so disgusted and can't even change companies due to Federal Regulations. (a whole other can of worms, truly)

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  20. This is an absolutely pathetic insurance company. I cannot believe that such a large company could be so worthless. The employees that man the phones are basically stupid. I needed basic information from Humana and after several calls , I still don't have it. I guess I am stuck with them for several more months - then BYE- BYE !!!!!

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  21. I was to have surgery in S.C 9/17/14.Humana form had me going to Calif.I now have it for 11/19
    Went on Humana they have me going to Calif. MY DR.Has tried to get through to them.I have
    Been hung up my them.I need a metal rod in my leg replaced because it is loose.They don't care.
    Does anyone know how I can through to a real caring person.

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    1. I agree with everything I have seen on here, and its a shame that no one from Humana has replied. I attempted to get approval/cost/provider for a carotid artery sonogram, took 6 days worth of calls to Humana, and I "think" I have gotten it straight, but I doubt it!

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  22. I have never been so frustrated with any insurance in all my life, switching from carrier to this to get a lower premium has been the worst mistake of my life, before my insurance started it was cancelled due to non payment of premium, duh, all the communication back and forth has still gotten me nowhere fast. I am constantly fighting to at least get the insurance reinstated until open enrollment is open, after that bye-bye.. The CSR is so clueless as to anything, all they believe in doing is transferring you to the next representative, it has gotten to a point where I am tired as hell.

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  23. I need to file a corporate complaint and would love to speak with an actual human being or at least someone that is not from India. My call was eventually rerouted to a "complaint line" in which I had to leave a voice message that would get a response within 24 hrs...only after I was re-routed 4 times through various other departments in India. I would not recommend this insurance to any of my 2000+ patients. Thanks Humana!

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  24. This is the worst insurance I have ever had. I have lost two sisters and my mom and dad and grandma and aunt and more to cancer. And now I have to take one of those test to see if I have breast cancer and this dump insurance won't even pay for it. I have had nothing but problems with this awful insurance. But I know I won't have it next year because I am getting another insurance in place this mess.

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  25. I have been tussling with mindless CSR's for three weeks now. I don't get follow up. I don't get service and I don't get customer service. I get customer disservice. A supplement I had for 2014 is not available in 2015 so they crammed me into a different supplement and are requiring I write letters to "dis-enroll". I didn't "enroll" in this supplement. I should be able to cancel this cram over the phone on a recorded line like the one I used when I enrolled to begin with. This is totally absurd.
    Henry Schwarzberg JD, AIF, CIMA, CRPS

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  26. It is unacceptable that the people that work in your customer service call center have no idea about what customers require I mad 5 different call requesting a simple statement that would include the new premium rate for 2015 the period of coverage 01/01/2015 to 12/31/2015. simple right , not that easy apparently first few call i was greeted with total ignorance about my request next call i got the statement but it was for 2014. I just called again today 12/20/2014 I spoke slowly and clearly.
    I have no idea why your customer service people have no idea about what i need i have to assume am not the only person using your prescription plan and am not the only person that gets reimbursed for those expenses so why cant you just train these people'
    If I do not receive the information in the format that i requested if its at all incorrect my only choice will be to find an other provider .
    I might also attend the reitiered pensioners meeting held here in NJ for former employees some 500 or more and i just might tell them about my dealings with your inadequate customer service people

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  27. I have never tried to deal with any company who had so many idiots working for them! I enrolled in a Medicare Advantage Plan with Humana for 2015 which was comparable to the plan I have this year. I enrolled through my previous employer through One Exchange who helps retirees select the best insurance coverage for them. I got the confirmation letter from One Exchange that they had me enrolled. Then I get a letter from Humana telling me that they had enrolled me in a totally different plan, a very basic plan with absolutely no drug coverage! One Exchange did their job but by the time it got to Humana it was so screwed up! Now Humana is refusing to change it because the enrollment period is closed! It was their mistake and they won't even fix it! I have called repeatedly for "customer service" (and I use the term VERY loosely) and they don't have a clue about anything and no one is willing to help me. I am retired and basically have no life, so I intend to spend every waking moment trying to cause as many problems for them as they have caused for me! I'm talking news stations and my Congressman! They will fix their mistake or I'll literally die trying!

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    1. I had a similar problem today. In November I signed up for the Humana Medicare. They told me my doctor was on the plan. I went to see her today and she is not on the plan. So I paid the full amount to see her and I almost cried and so did she. she even referred me to a friend of hers who takes the plan but I was not in the mood to change doctors. So I called Humana, it was horrible. I got 4 different people who could not help me but I kept calling back because no matter what number you call you get the same horrible customer service. The 5th time I got a lady who told me to call Medicare, 1-800-633-4227 and request an exception so I could change back to my original PPO. I did, I told the Medicare Rep what happened, she resigned me up today (even though the enrollment period is over) because I had been unjustly treated, fraud, and yada, yada. Call them and tell them you need an exception and they will fix it after you tell them what happened. She asked me if I remembered names and dates, would I be willing to file a complaint against Humana and I of course said yes so I hope they call me. I did not hve a name but I had dates from my emails with them. Keep all evidence, dates and any emails or other writings.

      I got the same response when I asked for other phone numbers and the complaint department. The reason they won't tell you who to call is because they are afraid of losing their Medicare contract. This one honest lady told me what to do and who to call and I will never reveal her name. Hope this helps. It helped me. The Medicare department resigned me up with my preferred PPO from Humana and I had to do nothing. She told me it will go into effect Feb. 1st but if I want to file a complaint and make them pay my expenses today I can but I am so sick of Humana, I will just suck up that office call and color me happy that I get to make a complaint with medicare about them. More people need to go to medicare ad complain about them and maybe they wil buck up and be better or Medicare will pull their contract!

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  28. Humana is not going to be my favorite medical insurer. The premium is very high and, judging from the comments on this web site, the service is less than client friendly.

    Let me point out another problem. I received today two copies of a 400-page document laying out all the benefits of my plan. I then had to throw away the 300-page document of the same thing for 2014. Of course I and my wife do not need two copies so I will throw away one of the copies that arrived today. Trees don't have feelings but must we engage in overkill to satisfy some corporate need to give the appearance of client-friendly? It's madness.

    And I receive monthly summaries of all the wonderful benefits my plan is providing. These run to four or five pages and contain mostly useless drivel best ignored. Again an awfully large volume of paper to no good end. I would certainly rather have less paper, fewer mailings, and lower premiums.

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  29. does anyone know where to find the walmart medicare formulary for 2015 - tried dealing with customer service and they are not able to find it and the email does not recognize my information - a web search brings up lots of options to buy a plan I HAVE A PLAN just need the 2015 formulary list - not sure why this asks if I am a robot since Humana seems to be a robot after you pay your premium what a dunderhead question

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  30. Since 3/1/15 I have spoken to 9 (nine) different reps at Humana to help get resolution to a problem I am haivng with authorization for a tier exception for a medication I take. I have been working for actual authorization since mid January and finally obtained authorization for the drug, but in the tier it is I can't afford it and all other lower cost drugs are ineffective. When I filed an appeal I was told that my appeal was not accepted as I did not have a right to an appeal, yet the very letter I got with the denial notice did give me the right to an appeal. Everyone I speak to tells me something else. In July 2014 I needed a cardiac catherterization. With less than 19 hours before the procedure the powers that be at Humana denied the procedure saying I was too young and a stress test from two years ago was normal. No one bothered to review my very strong family history of heart disease. my dad had 5 open heart by-pass surgeries and died on the 5th, my 42 year old brother died of a heart attack, my mom had by-pass surgery, my oldest brother had stents placed, but I was too young, at age 52. Finally after a lot of red tape and phone calls the procedure was approved. i had my cath on July 25th and was told I needed a triple or quadruple bypass, oh but I didn't even need the cath!!!!! In my area I only have access to two Advantage Plans. Niehter is a good option and I am just fed up with the ridiculous hoops I must go through to get adqueate medical care!!!!! Guess if I was an illegal immigrant I could get anything I wanted, no questions asked.

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  31. I had surgery in May of last year and just recently started getting bills in the mail from the providers because Humana adjusted their payments saying I wasn't covered. Everything has been fine for almost a year!! In January Humana sent me a check for an "overpayment" and I am just now finding out that it was a refund for my May premium. So they refunded my premium and said I wasn't covered?!? How can they even do that?!?

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  32. I WOULDN'T SEND MY HORSE TO HUMANA.......the worst insurance company EVER I have been trying to get a medical card with MY NAME on it....oh they send medicals cards....my husband, and all our kids............NOT ME I have a whole stack of medical cards they have sent..i'm going to start wallpapering my walls!! Of course it"s the usual bullshit answer....A-" im sorry " , B-we will take care of it. Last week I told a supervisor, the only consistant thing with this mismanaged company is LIP SERVICE. It is now March 16, 2 1/2 months,,,calls from me, calls from our employer....NOTHING!!!! I asked them..........how frkn hard can this be..?????????????????????? Obviously, If you cant handle something as simple as a name on the insurance card......u cant handle shit!!!! I cant go to the doctor because I DONT HAVE ANYTHING WITH MY NAME ON IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Such a damn crock Typical cooperate America....the almighty dollar is more important, THAN THE PEOPLE WHO PAY THEIR SALARIES!!!!!!!!!!!!!!!!!!!!!! DONT EVER EVER EVER EVER EVER CONSIDER THIS INSURANCE COMPANY..............TOTAL RIPOFFS

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  33. I'm a 66yr.old viet nam vet. while serving I mean by causing carnage & death.while there I contracted Hep. C. At the time my pstd was severe enough that I had to go to antidepressents, because of the side effects it has on your mind. I had to be more stable.while in this process a new drug Harvoni . I called my humana rep.said it would pay.then I get a letter saying they won't.this, drug is in the 90% success and very little side effects,you take 1 pill a day for 12 wks. no injection of interferon that is so hard on your body.I killed for their rights and freedom,now they are willing to denie me treatment that could allow me to get closer to my grandkids,worry all the time that I'll scratch or cut myself around them so its been tough.I'm trying to contact humana but no success.seems that's the norm for them to keep it very difficult to contact.fill out a appeal form. heres what I'm doing is go to the news paper and give them as much bad PR as I can. Also intend to file a complaint with Veteran administration.I'm going to try 1 more day to contact who ever makes these decisions,if not will go public with this story.

    affairs



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