Chipotle Corporate Office Headquarters HQ

35 comments
Chipotle Corporate Office Headquarters
Chipotle Mexican Grill, Inc.
Address:
1401 Wynkoop Street, Suite 500
Denver, CO 80202 USA

Phone Numbers:
Corporate Phone Number: 1-303-595-4000
Fax Number: n/a
Customer Service Number: Online Help Only



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35 comments:

  1. My husband and I together with my son and his wife were at: 1671 Stringtown Road Chipotle in Grove City, Ohio on 8/9/2012 at 3:53pm. Our order number was #284 and #283 and Host:Ramon. We frequent Chipotles often (not at this location usually), and have never had complications. When we arrived today there was a note on the door that said they were currently out of white and brown rice and it would be at least one half hour wait. It was a nice day so we we sat with outside and waited the half hour. We went from the patio into the restaurant when the rice was ready (waited in line which went to the door),and gave our order. We were then told they were also out of the corn salsa. There were at least 12 people behind the counter (we counted) and it took forever for our order to be put together. The workers seemed amused at the situation. Then we were told they were out of napkins...Really how can this be???? Of course there was also no t-paper in the restrooms. And for some reason the water barely dripped into our cup from the dispenser. While we waited I can not begin to tell you how many customers came and left disgusted when they saw the rice sign on the door. The people that did stay to eat (sitting inside the restaurant and on the patio), were all talking about the unusual situation we just encountered. It started for us to be some what amusing, then we became very frustrated. Then we realized all we encountered and we became concerned about the safety of the food we were then eating. Please send someone to check on this store. It is a bad situation, and definitely a potential money loser for you in more ways than one!!

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    1. Sorry to hear about your experience. Bad managment for sure. My experience today at the Beechmont, Ohio choptle was about waiting in line for 25 minutes when it was not even busy at all. They had one girl running the entire line instead of 2 or 3. Everyone was upsset because the manager was awhare of this but refused to help his employee, he eventially went in the back. After 15 minutes went by somebody asked to speak with him about the long wait and his response was " were short staffed" then he dissappeared again. He said it in a rude manner as well. I am going to call corporate asap.

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    2. Sounds like neshaminy pa location completely disrespectfully. Here is there employee complaint line. You can get though easier. 877-625-1919

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  2. Replies
    1. So, seeing that they do this, crazy, can you get your change if you ask? This is blowing my mind that people think it's ok?

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  3. Woodbridge VA Location
    I ordered online and I had received a completely wrong order. I called prior to going in and asked what the refund policies were and she (cashier Gladys) said to come in and bring the receipt and food and we would get a refund. I went back with a receipt and the food within about 5 minutes and told the cashier I would like my refund, she threw our order away and went to the back to get the 'manager' , when I spoke with the manager or shift leader (Jessica Cardoso) she was extremely rude. We told her that the online order was done incorrectly and we would like a refund. She asked what was wrong about the order and we told her that things were missing and instead to offering to remake the order, She then went to take it out of the garbage, put on gloves and examined the discarded food in front of other customers while going back and forth to reference our online order on the screen to see if the ingredients were there. After a minute or two of this she came back and insisted everything was correctly put into our order. She also wrote down the order on a piece of paper the way they received it and when I told her we included comments for extras she said that they received the order a certain way online without any comments and she wasn't wrong because it was the systems fault not hers and she was not going to refund our order. She shook her head and said well I don’t know what to tell you..... When I continued to ask for a refund she said the computer wouldn't allow her to do it because our order was correct and they didn't get it wrong. On the comments I had asked for extras on my bowl and burrito and in the beginning she said she never received the comments but later on in the conversation she stated we received the extras but it didn't make sense if her original excuse was that they never got the comments from the order so I just felt like we were being continuously being lied to. By the end of that run around she said "well, all I can offer you is a buy 1 get 1 free coupon even though at that point we had paid for an order we never ate and was in the trash. I could not believe she denied me a refund only to offer me a chance to BUY another bowl to get another free. At that moment I felt stuck. MY food is in the trash, at that point I do not want the same people who are being rude to be the ones also remaking my food, and I’ve already paid for my order. And while all of this is happening,
    The cashier Gladys and to go person Maria were staring and laughing rudely and making rude comments in Spanish not thinking I knew how to speak Spanish about how annoying and stupid we were for coming back for our money. She (Jessica Cardoso) told us she would write our names down which she did on a wrinkled paper from out of the garbage and we could come back and get 2 "free" bowls even though we did pay for them. Leaving us with no option we never got our refund or food and left giving money for a service/product we never received, Very disappointing I will never ever go back again. The only reason I know their names is because they were printed on the receipts. I called other locations and they all told me I was correct and to get in contact with the general manager which i couldn’t. Also the shift lead or manager took our receipts and didn't let us know her name or her actual position within the company. We had to ask for a reprint of OUR receipt and her name before she gave us either.

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  4. when will they be building a chipolte in Ocala, fla.?? we want so sooo badly...we drive up to gainesville now, as that's the closest to us...we would love to have our own here in ocala...have you checked into it yet?? let us know? I keep writing to ask!! judie k

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  5. I AM NOT SURPRISED ABOUT THAT I USED TO WORK THERE MANAGMENT ARE NOT WORKING WELL THEY TREAT THE EMPLOYEES LIKE A PIECE OF SHIT AND WANT ONE PERSON TO B ABLE TO RUN THE LINE IT WAS A HORRIBLE EXPERIENCE FOOD COULD BE NOT THAT BAD SERVICE JUST NOT MATCH

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    1. U said it they excpect one person to do all jobs and mgr. or who ever in charge are lazy they excpect do itnow excuse me im puttibg on gloves or the food is not cooked it sucks at superstition springs blvd in mesa az

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  6. I just got back from lunch at the Chipotle in Sandusky, Ohio. I am amazed at the staff there. Such high energy and positive attitudes. You must treat your employees very well for them to enjoy working there so much. I will for sure be going back there often. Thanks John and the whole Sandusky crew.

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  7. Does anyone know the number for the Chipotle corporate office? I've tried the 1-303-595-4000 & can't get anyone to answer.

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    1. I know it is ridiculous!!!I tried that number several times also. Try this number 3033905616 Tammy

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  8. I went to Chipotle on Sunday, March 3, 2013 in Los Angeles, California located at 3939 Crenshaw Boulevard (Balwins location) They did not have any corn, stating it was frozen. hen I go to Chipotle I expect them to have all of the foods available. The serve is very slow. Short staff. They need to move faster so the long line will move fast. At the other Chipotles they have it well together. Then on another day our food was cold. (the chicken) Please get it together!!! When I call the phone number at 3035954000 to complain I could not get a live person. The phone kept hanging up. You can press 0 to get a live representative and how is a customer suppose to know the extension???? Get it together!!! Here is my @yahoo.com Hopefully a representative will contact me through my e-mail. Thank You, Tammy

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  9. On the date listed above, several of my co-workers and I placed a large order, which was faxed to the chipotle on Colerain Ave. When we went to pick up the order it was not ready. When getting back to our job several things were missing and looked as if items were literally thrown into the bag. Lids were not all the way on the bowls, food and sauces were spilled all over. I called the Colerain location and spoke with the general manager, who had no customer service skills AT ALL. While explaining to her what was missing, she began to argue with this writer about how it was our fault because we watched them make it and we should have said something at that time. I tried explaining multiple times that the person who was picking up the food did not place the order and that it is not our responsibility to do their job for them. In addition these items were payed for and we did not receive them, that is theft. After the issue was not resolved from the GENERAL MANAGER, i attempted to call the corporate office, in which noone answers, so therefore I am now leaving it here. This is not the first bad experience I have had. I have personally worked in the restaurant industry, for several years, and never have I seen so much unprofessionalism and such poor customer service skills. I suggest you all shape up because your customers make your paycheck and coming from a facility who places large orders regularly, you just lost several regular customers.

    Have a great day.

    P.S. I am almost thinking about reporting to local news station that televises over the tri-state area about the poor services and nasty workers their. This will effect Chipotle corporate business. Is this how you want Chipotle to be recognized in the "customer service industry", I doubt it.

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  10. I worked at Chipotle for five months. My employer attempted to put 5 people through the promotion track within 2 months. 2 of these people had been promoted within 1 month of working there, and were sub-par workers. After raising my doubts about the stability of the stores workflow due to many unreasonable changes, I was fired the next day. I found out the next week that my GM received a 2000-3000 dollar bonus for everyone that reached apprentice GM, which means he was promoting many people recklessly for money without regard for the workplace. His boss knew this as well, and did not care. She was also promoted around the same time to a very high position. The name of my GM was Andrew Hettinger and his boss was Amber Engebretson. I worked at the Chipotle on Stassney in Austin, TX. Their food's alright, but they reuse the last days beans and such for the next morning. So much for fresh.

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  11. Hello Chipotle Corporate Offices

    I was in your store on March 23, 2013 and ordered food and received it with some difficulty. The cashier at this store in Hicksville, New York 215 North Broadway was someone that I had not seen before. The order in front of mine was confused with my order so the bill was to much and they had to refund the person in front of me getting checked out the $9.00 difference. That wasn't a problem for me but the Manager on duty made a comment to the Cashier Laura " Another mistake". Totally unprofessional and probably no one would have connected with this statement. But my business is Corporate Communications for a muli national company. This behavior wouldn't and shouldn't be in the workplace ever.

    Then my order came up and the Burrito and a childs chips. The chips being $90 vs. $1.30 for a full bag is so much smaller, so why would I buy the smaller one. In the first place I have visited this store for several years and never was charged before! Now for some reason. Also think about it Children are the reason so many people come into your restaurant and being I buy a regular Buritto for my 7 year old little girl. She enjoys your restaurant and maybe
    corporate should offer children Chips like they do when they buy a childrens meal for much less.

    Since the beginning I have been a valued stock owner in the company and realized profits when it was near the high
    a few months back. I still own over several thousand shares
    and you should take note to the following I noticed on the same visit.

    Two Highway Patrol Officers arrive at the store and I watched them cut through the line to get to the back of the line. Then they ordered and when it came time to pay
    the Manager came out to shake their hand and gave them coupons. Then they didnt use these new coupons they were told no problem. That meant they didn't pay. So why is that
    they get treatment like this since they are not even from the precient since they are on the Highway. Nassau County HP Unit. If every patrol officer receives this type of treatment against Police Policy also to receive offers as well without payment then Chilpolte will be the loser in the end. One tells another and on and on.

    Third and final Your cooks in the back think it is proper
    to taste or sample food in a cup while they are on duty. Wrong - directly in front of the customers. As if I can taste and to put it in a plastic cup and shove it in his mouth and get away with this is wrong.

    Your team there also is coming on the floor during there
    shift and getting drinks and refills.

    Can you look into this behavior please.

    S Levin
    Brookville New York

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  12. I do not understand why Chipolte doesn't have an option on its online order website for KIDS MEALS. You should be able to pick and choose a Kids meal online just like choosing a bowl. I am tired on having to write a kids meal in and then when I go to pick it up the order is wrong. PLEASE add features to the online order site for a kids meals and the 2 sides and a drink that come with it.

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  13. IT IS OBVIOUS that im not the only person complaining about chipolte! IT IS ALSO CLEAR that the CORPORATION doesnt give a damn. START PROTESTING! IM GONNA go to the news media SO WE CAN SEE if a little UNWANTED PUBLICITY will make these BOZO'S or the PUBLIC WAKE UP!!

    I wont even bother putting my complaint here, as it is the same as all the other UNACKNOWLEDGED complaints!!!!!!!!!!!!!

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  14. I worked at CHIPOTLE for almost 7 mos in Jacksonville florida. I did an awesome job basically was doing a managers job for 8.00 an hour! I'm the first to admit I had my fair share of bad days but the way I was treated by both management and coworkers contributed to those bad days. When you have people constantly trying to irritate you because you know more than they do not to mention a crew member talking about oral sex on the job managers dating employees and never being praised for the good you do anyone would get upset and discouraged. I was fired today because I have had bad days (my great days far exceeded any bad I ever had) I feel I was used and mistreated anytime I went to mgmt about any issue nothing was ever done yet all was my fault what do I do?? I loved the work just not the ppl....

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    1. I totally understand, but I was there for a year and a half. I empathize with you.

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  15. Chipotle in Greenwich Village, Nyc had an awesome Manager until he left, now the place is a disater. I only recognize Four workers and I rarely see them anymore. Seems like no one knows what they are doing. There was a pregnant female working there that was very energized and i was told they let her go. So sad. This place needs to be inspected on how the staff is. Had a few bad experience for the past 2months.

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  16. My husband & I had lunch at the Chipotle on Hull St. Rd. in Midlothian, VA on 7/27/2013. We got there at 5 minutes till 11 am so we had to wait for a few minutes which was fine. We knew we were early. We were the first customers when they opened the door. We placed our orders & everything was very prompt. However, when we went to sit down we could hardly find a clean table & the floor was very dirty. I do not know what your procedures are but the place should be clean for customers when it opens up. I worked for a Submarine sandwich place for a few years when I first was married. It opened at 11 am but we had to be there at 10 am to make sure everything was clean & ready to go. This was just double checking because everything was required to be cleaned the night before. I was very disappointed in the appearance. I do hope something is said to the manager of this store. The address is 13300 Rittenhouse Dr., Midlothian, VA and the phone # is 804-744-5242.

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  17. I worked for Chipotle for a month and it was the worst experience I have ever had. The managers embarrassed me in front of the customers and in front of the other employees all because I didn't call brown rice within 5 portions they made me cry and called me a liar. I liked working there but they treated me very poorly managers and employees. then They fired me all because I worked hard but not at the pace they wanted me at in a timely manner. I was still learning things as fast as I could. I mean I showed up on time matter fact 15 minutes before im supposed to and I did everything that was expected out of me and I get fired for learning very poor store. Chipotle Willow Grove Pennsylvania West Morland ave

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  18. I am a huge fan of Chipotle's so I am very dissapointed in the quality of the food at your Capitol Heights, MD location on Ala King Dr. The white rice has little or no cilantro and therefore is flavorless. The chicken has little or no seasoning on it so the Chipotle flavor is nonexistent and the chips are hit or miss--sometimes they have salt, sometimes they don't. I have given this location several chances but today's is the last one. Disappointed every time! Hopefully the new location planned for Lanham, Maryland will be better. Otherwise I will have to drive an extra 15 minutes to a location other than Capitol Heights. The flavorfulness Chipotle is famous for is non-existent at this location.

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  19. I have been a regular costumer of the Severn park MD location for many years i have also known and currently know employees there, in the last several months they have changed to new managers the quality of food is now very poor, service is not great they are always out of something, and the employees are not at all happy that is easy to see, people are quitting on a daily basis there I cannot believe that corporate would not step in and fix the Management problems there I know of people who use to love their jobs and now are looking for other work so sad.I sure hope things change soon a lot of people complaining about this location locally.

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  20. I was at the chipotle at Chantilly Cross Lane Ste. 14424 in Chantilly, VA where I ordered a steak bowl. The server didn't secure the bowl like she was supposed to. When I got to my car and placed the bag onto the passengers seat, the juices from the bag had leaked all over my lap and into my seat, all over the middle console, and onto the passenger seat. It was extremely irritating because I have leather seats and it is almost 100 degrees in my car! I tried to wipe it up as fast as I could before it began to stick and went right back inside to ask for a refund and another bowl because it was already embarrassing enough that I had food all over my front and seat of my pants, but I have to go all the way back home to change and have my car detailed. The manager blamed the "bowl" as being the problem and wouldn't give me another bowl. She only offered to give me my money back or give me another bowl. I was standing in front of customers with food on me and in my car because your person screwed up and you make me an offer like that?! I asked for the store number and have just left a voicemail. Let's see if their corporate office can do better. I sure hope so because this was really an unfortunate event!

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  21. I didn't realize that Chipotle IS NOT INFANT FRIENDLY! I was in Chipotle for lunch with my children and my 2month old grandson; when he needed his diaper changed. They have NO CHANGING TABLES IN EITHER BATHROOM! I had to change my poor grandson on top of the counter. Which is actually a health violation, but he needed to be changed. I was sooo humiliated that the public had to see his little bottom, but I had no choice.

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  22. I just left from working at the Chipotle in Monroe Ohio and the management and staff suck. The managers talk garbage in front of employees they don't like stating they are dumb, stupid, idiots, are not worth crap. And they wonder why people quit there. My G.M. is married and has kids and was going to another store location to meet another woman. My second day there a manager made a statement about me being white and they need more color there as he was black and my C.M. was Hispanic. They want to say its empowering our associates and we only do things at the highest standards. Their version of district managers will only promote you if you acknowledge them and kiss their a$$. The job is a complete joke. Steve Ells should be ashamed of starting a company with good intentions and letting it get run by people whom have no place even running a hot dog cart.

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  23. So, if I visit a chipotle location and ask for my change back, will they give it? You know "the amount they round up"

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  24. To Whom It May Concern,

    I am very disappointed in the service that is received at the Capitol Heights, MD location at 9141 Alaking Court. On several visits to the restaurant I have always had to deal with the lack of customer service which is horrible, orders are always incorrect and tonight my food was not cooked. The rice was so hard when you bit into it I thought I had cracked my tooth. So of course by time I returned to the store it was closed. I had to deal with a security guard that was rude and not willing to go get management. So after 5 mins of dealing with the security guard someone came to assist me and gave me a refund. I am just truly disappointed in this location because no one there cares about customer service. Everyone is in a rush and very rude to the paying customers. I really love Chipotle but treating customers like this is not going to last very long. I will be spreading the word not to go this location.

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  25. I Was Just At The Chipotle StorE In Mt Lebanon Pennsylvania And I Ordered A Brown Rice Bowl With Chicken..Medium Salsa..Cheese..Corn Salsa And Aour Cream..Well The Girl Waiting On Me Was Rushing The Orders By So Fast That When I Got Home To Enjoy My Meal It Was A Royal Mess Of A Slop Dinner...The Girl Put The Mild Salsa On My Dish Which Is Nothing But Chuncked Tomatoes And I Hate Tomatoes..There Was Also Some Black Beans In There Which I Did Not Want...All I Want To Say Is That You Really Need To Tell Your Employees To Slow Down A Bit And Lower The Glass Cover Over The Food A Bit Because They Cant Hear You..This Experience Has Really Ruined A Dinner That I Loved Very Much..I Can Honestly Say It Will Be A Long Time Before I Go Back Or My Business Will Go Elsewhere..

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  26. I wanted to share my experience with everyone about chipotle
    the employers I had to work with was very negative about the g.ms
    they didn't treat me wrong ,just the way they spoke to one another was very negative ,cussing & verbally abusing each other the way spoke was unnecessary
    I worked there for a month & loved the customers but very unhappy with my co-workers
    I left couldn't take the abuse no more

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  27. wow theres so much about chipotle ,I didn't know ??? to get in work there you have to be straight ghetto or you are not in the right place
    the way the co-workers talk about each other is un-necessary
    I had to get out of that environment not healthy for anyone :(

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  28. We would love a Chipolte in Jackson Ohio. We all drive 30 miles to the nearest one. Jackson is a small town but we'd line be lining up.

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