Arbys Corporate Office Headquarters

202 comments
Arby's Corporate Office Headquarters
Arby's Restaurant Group, Inc.
1155 Perimeter Center West, 12th Fl.
Atlanta, GA 30338 USA
Corporate Phone Number: 1-678-514-4100
Customer Service Number: Online Only



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202 comments:

  1. This is a concerned guest, I worked at Arbys on Shaver Rd. for 6 years and reported drug use between two managers (Kasey Reid and Candace Manderfield) and one employee (Crystal Ray) who know work at Arbys on Westnedge together in the same positions. Who were fired for failed drug test and admitting to bringing drugs to work. I took a drug test as well and was told I couldnt see my results which my urine was too clean. I quit due to all the drama there and tellin the right authorite, so for me doing the right thing and everyone else being rewarded for doing the wrong things. I would just like to be aware of who is running the stores which is full of drug addicts and still to this day! Im without a job for 6 months and people that do drugs get hired right back in after getting a reference from the manager that fired them in the first place!

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    1. I know how you feel, dear.

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    2. Well it looks like CORPORATE could care less about any of it's establishments!! by all the comments it sounds like every place is the same, I recently visited the Manistique Michigan on US 2 and the place is horrible, the help is a bunch of inconsiderate young kids who throw tantrums, I see in the comment below how the manager is a absolute looney well it must be a requirement of Arby's for manager and inexperienced DO THEY NOT TRAIN THEIR HELP????? or do they not tell them in the consumer business that you have to deal with people everyday and this is your job, a place I will never eat again!!!!!! not just here ANYWHERE!!!

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    3. Of course you realize that by making their names known to the public "and" accusing them of being drug addicts,you have placed yourself at risk for a slander suit?There are other charges that can be leveled at you as well,for your social bashing of them.I mean just because their urine came back dirty,that doesn't mean they are addicts.They may have had something at a party,previous to the drug test.Plus you have to have proof they are actually doing drugs as well as bringing them to work.Like Video.For sure you gave NO thought to any of their innocent family members,who would no doubt be humiliated and completely mortified,that their mother,sister,daughter has been branded a drug addict.So if you can't get hired back at Arbys,walk across the street to Taco Bell..

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    4. I was wondering what could happen if one of the workers was getting harassed by the managers for being lesbian

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    5. It's amazing how some people simply can't handle the truth when it comes to a work place issue. They blame everyone else as long as responsibility is shirked to another. The truth of the matter is fast food restaurants are plagued with drug use which is why nothing is done about it. If people were fired or not hired for drug use, nobody would be working in these establishments.

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    6. I am sorry to say I will never eat at another Arby's! I am appalled at the situation at Pembroke Pines. So you fired the manager and gave the employee a 2 days PAID SUSPENSION?

      In my opinion, with all this anti-police sentiment going around, I can pick and choose where I desire to eat and Arby's will not be the place to go!!!

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    7. Hi my name is Shannon and until today i worked at Arbys in Sidney Ohio.Today i called in due to my children the manager told me she was giving me a write up i asked why she said for not calling in a 3hour time limit of my shift i relied i have been calling you sine 7 it was actually 6 18 am i started callling and got no answer untill 830 she said well all my other calls came thru and hung up on me so i went to arbys and tried to show her my phone and she replied there is no need for this. i raised my voice and told her not to ever disresepect me again she said she was going to fire me i told her it was bull shit and she fired me i told her to g ahead. HOW is it they are selling drugs at work doing drugs at work coming in high bringing weed in and letting others smell it spitting in drinks licking milk shakes and serving them to customers having sexual conversations in front of customers arguing in front of customers steeling money from the registers steeling out of people personal belongings the manager standing around talking about the co-workers personal issues including the other manager having drug charges for crack cocaine some had o call no shows and other late every day........BUT none of these are reason to be fired ....I get fired for yelling Arbys in Sidney Ohio is a joke and needs new management who knows what they are doing i personally eye witnessed everyone of these things i posted here its not just hear say so if you get the chance to see this Kevin i hope you are more level headed and if you need my number just ask Todd for it and ill give you names.

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  2. I would like to share a VERY Disapointing Visit to a Arby's in kalamazoo, Mi. 5333 Westnedge ave. Myself and my Children were witness's of the most Hostile and Voger Manager ever during our visit. I believe her name was Crystal could be the same Crystal in the story comment above, But This Lady was a absolute Looney!! She was yelling repeately at her staff, actually calling one nice gentleman a IDIOT!! When we tryed to place our order, She told my 6 yr old Daughter to speak up and quit mummbling, she could'nt understand her!! she was running around like she was on some kind of drug, Her eye's wer bigger than half dollars!!! she was pale white and just throwing things around, she was even throwing fries and chicken in the cooking baskets with her BARE HANDS!!! My Son even said Mom she's supposed to have gloves on ain't she. I was Appauld!! other guest were shaking there heads and laughing at the way she was acting!! To me it was'nt funny, i wanted to say something but she was acting so wierd that she may have done something drastic! I will never take my children in this establishment again! the next time i visit it and she runs her mouth, you will be minus one staff person!!! Unless you intend on doing something about this matter. She doe'snt belong in a customer service position, I sure would'nt want to work for her! the poor staff was riddled by abuse the whole time we were there!! Un fricking believable!!!!

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    1. She needs to be removed from there acting like that

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  3. I watched your commercial and was disgusted with the content. Someone going around breaking mirrors, etc. is a terrible image for your company and I will not spend my disposible income at your establishments.

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    1. Wouldn't your income be indisposible...

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    2. I think the commercials should be something more fun and outgoing. Something that makes people really think about Arbys! Like a song or catchy phrase!

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  4. I recently visited Arby's in Lock Haven PA and what a change...not going back....pickles and peppers are gone...they had awful chopped pickles or a short time...now nothing...they are even adding less beef and the bacon was hard and dry...took away the chopped iceburg lettuce and had awful ribbed lettuce in its place....e to make sure to ask for fresh fries or you get the left overs reheated

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  5. My husband and I were in Worthington, Ohio yesterday, September 4, 2012. We were on High Street and saw an Arby's and decided to stop. I always carry Antibacterial wipes with me to wipe off the table. I do this everywhere we go. I could not believe how filthy the table was. I don't think the edge of the table had ever been cleaned. The dirt was caked on the edge of the table. We used four Antibacterial wipes to clean the crud off the table edge. The employees had to see us cleaning the table. They didn't pay any attention. The wipes were black when we stopped using them. As we looked around we could see all of the tables were the same filthy mess. We go to Arby's on Maple Avenue in Zanesville frequently and their tables have never been this filthy. I wipe the tables off because that is what I do everywhere I go to prevent spreading germs. After we tried to clean the filth off the edge of the table, my husband thought about taking the wipes up to the counter and showing them, but we decided not to. Maybe we should have. It was very clear that no one who worked in that place cared about cleaning. My husband happened to notice that Bob Evans and Target were both across the street. We left and went to Target. We sat down at one of tables and it wasn't filthy. I still wiped the table off to prevent any illness due to germs. We will never to to Arby's on High St. in Worthington again. It is still hard to believe that everyone in that Arby's is too lazy to clean the tables. Are we the only people who notice filth? Things like this is what make people sick. Something needs to be done to make those people aware that they need to start cleaning.

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    1. Why did you stay?

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    2. Well you need to remember you always do have the option of not being lazy and staying home to eat. If you are that afraid of catching something then that would be your best option. Don't forget that anytime you go out to eat the workers in the establishment are providing you a service by preparing your meal.

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    3. Yes you are providing a service......glad you realize at least that. With that service you are providing and being paid for, the customer has the right to expect to have a clean space to eat in, and food that has been cooked in a clean manner. If you feel you are not paid enough to provide a clean space perhaps you are the person who should leave.....and find a place that you can work which lives up to your expectations of a pig sty.

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    4. omg someone actually thought you should stay home instead of expecting a clean table when you go out to eat? People are ridiculous!

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    5. Call the health department ask for an inspection be done

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  6. I went to the Porter, Tx store yesterday to get a free chicken sandwich Arbys was offering. I was told that if I didn't have a print out of the offer or an email on my phone that they were not honoring the free sandwich!!!!
    The mgr. said that in the drive thru that only one would be accepted per car... even if you had print out!!! That the free sandwiches was for adults only... not children!!!!
    Mgr said she was unaware of any promotions?? How can you be a Mgr and NOT know what is going on??!!!
    Needless to say, My family will NOT be going to Arbys again!

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    1. I work for Arby's myself. Just a friendly reminder, not all Arby's are the same. It is possible that you could have visited a franchisee that was not honoring that promotion. I often run into this situation myself, however I do my best to honor the promotion or couple special and still stay in the guidelines that are put in place by my restaurants owner.

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    2. I also work at an Arby's which is a franchise store. We always honor any coupons our customers bring in. It doesn't matter if it's from a corporate store or not. It's all about customer service. And as an assistant manager I'm proud to provide my customers the absolute best service I can.

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  7. What kind of Arby's Roast beef joint runs out of roast beef at 7:00 PM on a Friday. You go to be shitting me... This is you "Bread and Butter" and you run our ot if at 7:00 PM on a Friday night. What kind of moron do you have as a manager at this Valparaiso Indiana store. First of all i find it hard to beleive that you ran out of roast beef simply because your product is so over priced to start with. There simply are not enough people in Valparaiso Indiana who can afford your over priced food. How could you pssibly run out of roast beef... That has go to be the dam dumbest thing i have ever heard of!

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    1. You just answered you own question. If this location is low on business they will most definitely not keep excess on hand. Also everything arby's does is based on projections and as far as beef goes it takes 3-4 hours to cook so if they ran out at 7 that means at 3-4 pm they did not put roast in to cook like needed but that still may not be their fault. If the projections did not call for one to be cooked that could account for them running out.

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    2. Thats simply not true,yes its based on projections but if you see that beef is below projections you still put beef on,takes 3 hrs to cook @250 Someone forgot to put beef on

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  8. Can you PLEASE tell me how it is ethical and professional that a Manager of 1 of you stores texts his employees..my daughter none the less..who happens to be 14 years old?!????????? And he's what 36-45 years old!!!!!!!!!! REALLY how is this acceptable??????

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    1. He must be a closet pedophile!

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  9. I am writing in regards to your recent commercial which I find very disturbing. In a world where there is so much violence, how can a grown man walking around with an umbrella breaking mirrors of a business increase the sales of your product? My husband and I thought that your "Good Mood Food" commercials were horrible but they keep getting worse. I don't understand how Arby's could feel that this commercial could possibly create an increase in their sales. I would expect that commercials are very expensive to create and broadcast, and feel that your marketing team should certainly be able to create something that is not so offensive. Thank you.

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  10. why is an employeee told they cant transfer to another store what is the reason they have to give or does there have to be a reason

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    1. I know this response is really late but I used to work at Arby's and I wanted to transfer due to the unprofessionalism of the GM or I was going to quit. Well I didn't get transferred so I quit. When I tried to get my job back they said I'm not rehirable! Although a girl that couldn't count change to give to customer and was caught doing drugs in the parking lot...which she was fired for...got her job back. I'm appalled at this and I am going to corporate about it!!

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  11. I went in to eat at the arbys on capital blvd in Raleigh, nc and I was disturbed when a member of management was making out with another female in the lobby right in front of me. It's not professional and down right wrong in your place if employment. What you do and your preference is fine but there's a place for that an it's NOT in your work place

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  12. how come the sandwichs at arby's DO NOT Match the pictures ? This is false advertisement. Your pictures should match what is sold in the stores.

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    1. Funny you should ask. They sure don't match the picture. I ordered a turkey bacon ranch and when I got it home, there was NO TURKEY!!! broken left over pieces of bacon scattered in it. Who in the $#*& forgets to put the Turkey on a turkey sandwich?? And these people are demanding $15hr??

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    2. Thaat's how they get you into the store. Show you something good and then give you only part of it. That's how they make their money. Spend millions on advertising and short change the customer. They've been doing it for many years.

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  13. So my fiance has been working at arbys for abouth the past five months. And I just want to say that everyday he goes in and busts his ass harder than anyone I know he also ends up doing a lot of his bosses jobs while his boss sleeps on the job leaves work wo clocking out. Yet everyday he goes into work his boss pulls him into the office and u can hear him screaming at him from way up front. The boss who is also married was having a affair with one of the workers she was from out of the u.s. and they would have screaming matches right in front of customers and throw things. And two workers were fired from there who were aslo from out of the u.s. to cover his butt. I dropped my fiance off today and right away his unprofessional boss pulls him into the back office and all u hear is him yelling at my fiance. What can corporate do if I get a hold of them. This manager should no longer be able to keep his job.; period... any answers would be wonderful. Message me at [email protected] please respond asap

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    1. Did this issue with your fiance ever get resolved?

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  14. Hey I have a very big problem. I live I st johns michigan. I've been a customer for a few yrs. I get coffee everymorning there and somtimes late at night. And I've seen stuff that shouldn't be goin on in ur store. I keep the one guy his name is zach brown well. I've seen him on top of another person having sex in the store and in a car on the property. It's happened late at night and like at 6 am in the morning different occasions

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  15. To whom it may concern,

    I visited your Valleydale rd location in Hoover, al. on yesterday(10/07/2012) between 11:30-12:00. I ordered onion rings, jr roast beef, jr chicken sandwich without mayo, and a cup of water. The man at the window gave me the water 1 st . I took a big gulp of the water and it tasted horrible almost dirty. At that point I opened the cup to see what it looked and smelled like. It looked like water but smelled awful. My tongue instantly started feeling itchy and I started to have some stomach cramps. I informed the gentleman at the window about the water so that no one else would get the bad water. However I did keep my cup of water. As the day went on I started to feel sores in my mouth along with fever up to 101.4. I have seen my physician this morning and they confirmed I did have sores in my mouth. I am a big fan of Arby’s and actually visit about 3-4 times a week but I will be contacting my lawyer in reference to this issue. Thanks

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  16. I visited your location in Hoover on valleydale road as well and I have been having the worst nausea, fever,body aches, dizziness, and cramping pains that I have ever had. I have been to the doctor 3 times and each one says that I have bacteria in my urine. I have been put on an IV and tested numerous times for an explanation to this. Missed work and my energy is almost none. I was informed by my Dr. That the bacteria has given me a UTI. I am positive I know where it came from and it was from your locations water. The health Dept, police Dept and city were all notified of this incident. I still have my receipt and I have contacted a lawyer. I eat Arby's every morning before work, but never did I image this much pain and suffering from ordering a cup of water.

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  17. I don't kno where to go but u always have to employees and its the same 2 that always r having sex in ur store and outside in a vehicle. The names r mindi thurlow and a zach brown from st johns Michigan arbys

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    1. Call the police. That is against the law. Several different charges can be filed and if you wish to continue to be Anonymous call the police and let them see it. I believe you are part of the solution or part of the problem. Which are you going to be?

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  18. Really??? Your corporation fired a manager of 23 years because she escaped during a holdup? This has happened before? And NO cameras or holdup alarm was in place? So your excuse was she was in the store alone...hummmm... I never really liked Arby's and now I know I would never even consider eating there... you people should be ashamed of yourselves... so you didn't give a crap about her safety... and she should have stayed there to protect your processed "so called" roast beef! This company needs to be shut down!

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    1. I agree with anonymous. This story is outrageous! Your corporate office needs to be cleaned up! Lost another customer. Unreal.

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  19. Hamden and yosimite in Denver Colorado. I had the worst service there tonight. After waiting in the drive through for 20 min, they forget my fries and Arby's sauce. Then the manager argues with me over what I ordered!!!!! I will never go back to that Arby's and will tell people not to go. Call the manager at this store and say its not okay to argue with a customer!!! 303-770-7900

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  20. I just read a disturbing article about the poor woman you fired in Fairborn, Ohio for violating your policy of having at least two employees on duty at all times. I am most disturbed by the fact that despite three robberies in the past six months, you have done nothing to provide safety and security for your employees. Shame on you for not installing security cameras in your stores, especially following a crime trend.

    Furthermore, after reading all of the above comments from consumers, and not finding a single favorable message for Arbys, I have decided that my family and I will not be returning to any Arbys restaurant from this point on.

    By the way, I called the corporate phone number above hoping to speak with a live person about this matter, but I was placed on hold, and I finally gave up after waiting 10 minutes. No doubt no one ever answers that line. Right?

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  21. How in all good faith can you allow one of the owners of an Arby's in Fairborn, OH (GZK Inc. - Mr Neil Kaufman) to be so calous as to not install security cameras in a store or an alarm system, then fire the nearly 23 year employee because she did not perhaps have a 18 y.o. in her presence so that PERHAPS both of them could have been killed by a robber.

    The robber has not been found (due to NO CAMERAS) and this was the 3rd time in 6 months such a robbery took place.

    SHAME on this cheapscape ! ! !

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