ADT Corporate Office Headquarters
1 Town Center Rd.
Boca Raton, FL 33486 USA
Corporate Phone Number: 1-561-988-3600
Fax Number: 1-561-988-3601
Customer Service Number: 1-888-238-2727
1 Town Center Rd.
Boca Raton, FL 33486 USA
Corporate Phone Number: 1-561-988-3600
Fax Number: 1-561-988-3601
Customer Service Number: 1-888-238-2727
Worst company ever
ReplyDeleteYour not foolin! When your alarm goes off dont expect a call because you wont get one, if you want a good alarm company dont go here because your idea of security and their poor ethic and customer service is not even close to what you have in mind.These people couldnt find their way out of an open closet let alone keep you safe.Grear commercial, are you sure that room wasnt trashed after the alarm was installed?
Deletemy name is Michael Mayer I have never dealt with a more poorly managed company in all my 52 year. I have tried to schedule a support call for almost 2 months now. Lost 3 days of work , confirmed all my appointments. Service does not even know their own voice prompts. Managers do not call you back and tech are no where to be found. Sales is busy over selling. They can not support their own products, and all for $65.00 a month!!!
DeleteOn August 22nd, Mr. Jon Herd from the Hurst office in Texas came to our home and made his presentation. We accepted the package offered and tendered our check in the amount of $5141.88. On August we were notified that ADT had processed our transaction TWICE in the amount of $10,283.76! I called ADT 800 number, and spoke to TASHA (#24322) who acknowledged two separate transaction charges and informed me that the amount would be credited. On September 4th, our bank indicated that both charges were still on our
ReplyDeleteaccount, no credit. My husband called Mr. Herd who informed him that HE had to drive to their office to present proof of this overcharge. THis he did. He was then informed that this would have to be reviewed? I would NEVER recommend this service to anyone. This has to be illegal to charge twice for an item and NOT credit the account once this oversight has been brought to the attention of the business.. UNETHICAL
Yes indeed adt and their employees are scam artist they double charged me as well in the amout total almost 6000.00 and they will not give the money back
Deleteif you gave them 1 check, why did the bank process the same check # twice? I would have issues with the bank as well.
DeleteTell your bank about the issues. They might be able to give you the money back
ReplyDeleteAre you sure this was an official ADT transaction and not a scam? What kind of alarm plan requires a 5000 dollar payment up front anyway? That's insane..
ReplyDelete
ReplyDeleteHorrible Company. They send out their dealer to install my system and when the install was sub-standard I was told by ADT that I had to take the matter up with Protect Your Home their dealer who did the install. I could write a book on all the problems I have experienced. No electrical service in my kitchen and dinning room for 3 to 4 days. Smoke alarm going off when showers are taken due to the mis-placement of the alarm. Smoke alarm going off, due to mis-positioning near evaporated cooler, fire department dispatched to my home and ADT personnel calling the incorrect phone number to advise me that they were dispatching the fire department. They just happened to call a person who knows a mutual friend he called her she called me just as the fire department was at my front door. Called ADT spoke with Mike? in Customer Service he was to help me resolve the install issues. Control Devices falling off all my windows due to the use of bad tape, as admitted to me by the Protect Your Home installer. I asked him if he knew the tape was BAD why did he use it? I am still waiting for a call back from Mike, ADT. Protect Your Home wants to charge me for any work they should do on the items that were not installed properly.
Take my advice DO NOT GET INVOLVE WITH ADT...I would only recommend ADT to my worst enemy......
They overcharged my family for a video surveillance system. After that loss, when a pice of the equipment broke we called a tech to come out. He did and said 'if' we had insurance it would be covered. Well, come to find out we 'mysteriously' no longer had insurance according to THEIR computer system! And the piece was $900, imagine that. So then we contact the local office to further investigate WHY we weren't covered. They then tell us we AREN'T CUSTOMERS ANYMORE and need to sign ANOTHER 3 yr contract to be customers again!?!?! Ummm, yes that's what we were informed. Also the technicians who had been out to our home weren't supposed to come out in the first place 'since we were "mysteriously/suddenly" no longer customers'....biggest failure as an American was to trust this company. GOD BLESS AMERICA!!!
ReplyDeleteI am so sorry I fall for their advertising and good old name. There is not ADT anymore.. You call them and they send someone with a beet up truck and no business car to work in your home..
ReplyDeleteThat Protect your home is a corporation that deceived you thinking that they are protecting your home but no is a subcontractor with a cache name.
The 99 dollars adv is a joke. I was never informed that I need to paid for the permit and 3 months later I am getting phone calls demanding payment.I will take them to court for false advertisement and abuse of trust.
I have been trying for several years to have ADT properly re-install the wiring to my alarm box to no avail. I have a fire hazard waiting to happen with loose wiring everywhere, falling out of the alarm box that I can't even put the battery in without tripping the wires.
ReplyDeleteIt's been a nightmare trying to get someone to fix the mess their "trained" technician created. I had two service techs from a Local ADT Dealer state that the wiring is a nightmare, never to return to fix it. Endless calls to ADT Corporate and no one wants to fix the mess unless I reinstate my account. Thanks ADT for your unprofessional wiring mess!
I had ADT quite a few years ago and the electronics were fine it was the billing dept that double charged me on more than one occasion. So I canceled my contract with them and paid the fee and then they said I didn't pay that fee even though they know they got the money.
ReplyDeleteMy sister got a call from "ADT" yesterday asking all kinds of questions about her neighborhood and does she feel safe and secure ( she is a widow raising a 4 yr old daughter on her own) That she really needed this to keep her daughter safe. ( pressured her very badly and prayed on her being a widow alone with a small child) So she agrees to take it the set up would be free and the equipment would be free and as long as she put a sign up in the yard she would pay 44.00 monthly monitoring fee. They asked her for three names to call so she gave them my new number and my name ( Old account was in my husbands name) and her mother in laws phone number too. ( Whom is also a widow of one year as of today) She told them not to call her mother-in-law today because of it being one year later to the day her husband died. Well, they called her and did the same thing with her. She didn't take the bait though... They call me.. ask for me and started doing me the same way playing off fears and I told him just hold on and talk to my husband. Well he talked to him and gave us the same deal as them BUT only a 22.00 a month monitoring fee. Same system same everything..different price.
We tell her what they priced it to us for and she called and canceled install and told them why.. They called my husband and I lairs and swore they quoted us the same price she got.. DO NOT DEAL WITH THESE PEOPLE! She asked if they would like to speak with my husband and tell him he lied and they hung up... Hummm Go figure right?
Absolutely right--the most abusive company I've ever encountered--with, I believe, concomitant fraudulent/bad-faith practices that only serve to pour salt into the proverbial wound
ReplyDeleteTruly, a most unconscionable company . . .
I turned in ALL info. for my rebate including cutting out their address and taping it to the envelope as they requested...even sent it certified mail...only to be DENIED beacause the copy I have from the tech. doesn't show the date clearly!!! REALLY...I ask for a supervisor after I'm told it will be another 6-9 weeks for my rebate (that I've been waiting since November on...) and the supervisor ROSE (call center supervisor) JOKE was extreemly RUDE and raising her voice at me... I ask her why she was being so rude (especially since I had to request to speak to her 10 times before being put on hold for 15 minutes for her to pick up) her reply "ohhhhh I'm so sorry you feel that way" ..I requested to speak to her supervisor BILL GOLLAN (so I'm told) and she REFUSED TO LET ME SPEAK TO HIM OR TRANSFER ME TO HIM. She hung up on me...I called back and requested to speak to him through someone else GARY..who put me through to JIM who told me BILL wasn't in the office. I told him that was fine, I wanted his voicemail...after 5 minutes of waiting I was transfered to what sounded to be someone else's voicemail..what a JOKE...what happened to CUSTOMER SERVICE???? I'll be contacting MR. BILL again tomorrow, and also writing to the local news and BBB.
ReplyDeleteI have NEVER EVER had to deal with such poor customer service as one I've received from ADT!!! I got my system installed in later November 2012 after home was burglarized. I paid for state of the art (so they said) equipment to ensure home was fully secured. Less than two moc ths later, I come to find out that alarm system had not been connected to ADT monitoring system. Struggled getting service technician out to check things out. Had to take time off work for technician could only make it out to our home during the week, middle of the day. Technician arrives, spends 10 minutes checking things out and then tells us that there is nothing he can do. Apparently, management has been fully aware that Pulse system has not worked in our area for over 1.5 months and they continue to schedule and send out technicians out. Called ADT customer service and after being place on hold for 30 minutes combined, I am told that indeed there is a known issue and all they can do is cancel my contract. And they are so gracious to include that they would wave the cancellation fee. ARE THEY FREAKING KIDDING ME!!!! This is fraud and if something doesn't get done about it, I'm going to seek legal action. I was then told that they would credit my account the "Balance" I had, since I hadn't paid my bill for two months. WTH!!!! They've been deducting from my checking account for almost three months!!!! To make matters worst, they refuse to transfer me to supervisor and they end up hanging up on me. This is absurd!!!!! If I have a legal obligation to a contract, they have the same legal obligation!!!!
ReplyDeleteTo whom it may concern,
ReplyDeleteThis is to bring to your attention, a matter that took place over the phone on March 1, 2013. I closed on a new home yesterday. I called your company to inquire about pricing and services. I spoke with a sales rep that refused to give me his name. After gathering all the information I informed the rep that I would call him back with a decision. It was at that point that the rep displayed unprofessional, discourteous and unacceptable behavior. I understand most sales people are commissioned, however, that is no excuse for rude, and high pressure tactics. When I asked to speak with a manager, initially he refused. After several requests he put me on hold and then transferred me to a Mr. Logan. Mr. Logan took my call, identifies himself as a supervisor, and rather than understanding my point of view, he defended the behavior of his rep and hung up the phone.
I am aware of the reliability and security your company provides, as I have many family members and friends that use your service. However, I will never use your company and I will be more than happy to share this experience with family members, coworkers, friends and anyone which who I come in contact with. As a customer service rep myself, I know the importance of providing quality customer service and the damage done by a disgruntled customer.
If this is indicative of how you feel about your customers I am left with the opinion that you may not care either. But I wanted you to know nevertheless.
Disgruntled and disappointed