ADT Corporate Office Headquarters

ADT Corporate Office Headquarters
1 Town Center Rd.
Boca Raton, FL 33486 USA
Corporate Phone Number: 1-561-988-3600
Fax Number: 1-561-988-3601
Customer Service Number: 1-888-238-2727



32 comments:

  1. Worst company ever

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    1. Your not foolin! When your alarm goes off dont expect a call because you wont get one, if you want a good alarm company dont go here because your idea of security and their poor ethic and customer service is not even close to what you have in mind.These people couldnt find their way out of an open closet let alone keep you safe.Grear commercial, are you sure that room wasnt trashed after the alarm was installed?

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    2. my name is Michael Mayer I have never dealt with a more poorly managed company in all my 52 year. I have tried to schedule a support call for almost 2 months now. Lost 3 days of work , confirmed all my appointments. Service does not even know their own voice prompts. Managers do not call you back and tech are no where to be found. Sales is busy over selling. They can not support their own products, and all for $65.00 a month!!!

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    3. Anonymous March 07, 2014 at 11:22 AM

      ADT installed an ADT Pulse system in my home and failed to complete the installation on my computer. I was informed that ADT can not work on personal computer systems. If this company can not complete a project from start to finish the company should not be selling the systems to the public. We ask, why is unemployment 8.9% or higher in America? Incompetence and excuses is the profound truth. Therefore, Americans jobs have been shipped overseas and the American middle class is becoming a non-entity. Incompetence is why Detroit failed. At one time Detroit was an American mecca for automobile manufacturing and it eventually became an American Pompeii because of making unreliable automobiles. No company is to large to fail. Will we fail as Americans in the business arena of the future?????? Steve is no loner with us!

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    4. ADT has got to be the worse company I have ever dealt with in my life, they are rude and lie lie lie, they have done nothing they promised in the beginning. I am so tired of this company and would NEVER tell any of my friends about this company except to warn them to stay away from them and find another company. my contract is up in Dec. 2014 and they will be gone from my home. if I could I would get rid of them right away but contracts are there for a reason, and that's to draw as much money out of you that they can, because they are not a good company I am thinking about taking a ad out in my local newspaper and telling my whole town about this company. I HATE ADT!!!!!!!!!!!!!!!!!!!!!!!

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    5. I'm not surprised. My install was manipulated from the onset of ADT security camera techs. Arrival. I hope they never have another opportunity to create the nonsense service they pretend to foster to people by manipulating things. Their service men were unprofessional and completely shallow.

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  2. On August 22nd, Mr. Jon Herd from the Hurst office in Texas came to our home and made his presentation. We accepted the package offered and tendered our check in the amount of $5141.88. On August we were notified that ADT had processed our transaction TWICE in the amount of $10,283.76! I called ADT 800 number, and spoke to TASHA (#24322) who acknowledged two separate transaction charges and informed me that the amount would be credited. On September 4th, our bank indicated that both charges were still on our
    account, no credit. My husband called Mr. Herd who informed him that HE had to drive to their office to present proof of this overcharge. THis he did. He was then informed that this would have to be reviewed? I would NEVER recommend this service to anyone. This has to be illegal to charge twice for an item and NOT credit the account once this oversight has been brought to the attention of the business.. UNETHICAL

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    1. Yes indeed adt and their employees are scam artist they double charged me as well in the amout total almost 6000.00 and they will not give the money back

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    2. if you gave them 1 check, why did the bank process the same check # twice? I would have issues with the bank as well.

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  3. Tell your bank about the issues. They might be able to give you the money back

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  4. Are you sure this was an official ADT transaction and not a scam? What kind of alarm plan requires a 5000 dollar payment up front anyway? That's insane..

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  5. Horrible Company. They send out their dealer to install my system and when the install was sub-standard I was told by ADT that I had to take the matter up with Protect Your Home their dealer who did the install. I could write a book on all the problems I have experienced. No electrical service in my kitchen and dinning room for 3 to 4 days. Smoke alarm going off when showers are taken due to the mis-placement of the alarm. Smoke alarm going off, due to mis-positioning near evaporated cooler, fire department dispatched to my home and ADT personnel calling the incorrect phone number to advise me that they were dispatching the fire department. They just happened to call a person who knows a mutual friend he called her she called me just as the fire department was at my front door. Called ADT spoke with Mike? in Customer Service he was to help me resolve the install issues. Control Devices falling off all my windows due to the use of bad tape, as admitted to me by the Protect Your Home installer. I asked him if he knew the tape was BAD why did he use it? I am still waiting for a call back from Mike, ADT. Protect Your Home wants to charge me for any work they should do on the items that were not installed properly.
    Take my advice DO NOT GET INVOLVE WITH ADT...I would only recommend ADT to my worst enemy......

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  6. They overcharged my family for a video surveillance system. After that loss, when a pice of the equipment broke we called a tech to come out. He did and said 'if' we had insurance it would be covered. Well, come to find out we 'mysteriously' no longer had insurance according to THEIR computer system! And the piece was $900, imagine that. So then we contact the local office to further investigate WHY we weren't covered. They then tell us we AREN'T CUSTOMERS ANYMORE and need to sign ANOTHER 3 yr contract to be customers again!?!?! Ummm, yes that's what we were informed. Also the technicians who had been out to our home weren't supposed to come out in the first place 'since we were "mysteriously/suddenly" no longer customers'....biggest failure as an American was to trust this company. GOD BLESS AMERICA!!!

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  7. I am so sorry I fall for their advertising and good old name. There is not ADT anymore.. You call them and they send someone with a beet up truck and no business car to work in your home..
    That Protect your home is a corporation that deceived you thinking that they are protecting your home but no is a subcontractor with a cache name.
    The 99 dollars adv is a joke. I was never informed that I need to paid for the permit and 3 months later I am getting phone calls demanding payment.I will take them to court for false advertisement and abuse of trust.

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  8. I have been trying for several years to have ADT properly re-install the wiring to my alarm box to no avail. I have a fire hazard waiting to happen with loose wiring everywhere, falling out of the alarm box that I can't even put the battery in without tripping the wires.

    It's been a nightmare trying to get someone to fix the mess their "trained" technician created. I had two service techs from a Local ADT Dealer state that the wiring is a nightmare, never to return to fix it. Endless calls to ADT Corporate and no one wants to fix the mess unless I reinstate my account. Thanks ADT for your unprofessional wiring mess!

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  9. I had ADT quite a few years ago and the electronics were fine it was the billing dept that double charged me on more than one occasion. So I canceled my contract with them and paid the fee and then they said I didn't pay that fee even though they know they got the money.

    My sister got a call from "ADT" yesterday asking all kinds of questions about her neighborhood and does she feel safe and secure ( she is a widow raising a 4 yr old daughter on her own) That she really needed this to keep her daughter safe. ( pressured her very badly and prayed on her being a widow alone with a small child) So she agrees to take it the set up would be free and the equipment would be free and as long as she put a sign up in the yard she would pay 44.00 monthly monitoring fee. They asked her for three names to call so she gave them my new number and my name ( Old account was in my husbands name) and her mother in laws phone number too. ( Whom is also a widow of one year as of today) She told them not to call her mother-in-law today because of it being one year later to the day her husband died. Well, they called her and did the same thing with her. She didn't take the bait though... They call me.. ask for me and started doing me the same way playing off fears and I told him just hold on and talk to my husband. Well he talked to him and gave us the same deal as them BUT only a 22.00 a month monitoring fee. Same system same everything..different price.
    We tell her what they priced it to us for and she called and canceled install and told them why.. They called my husband and I lairs and swore they quoted us the same price she got.. DO NOT DEAL WITH THESE PEOPLE! She asked if they would like to speak with my husband and tell him he lied and they hung up... Hummm Go figure right?

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  10. Absolutely right--the most abusive company I've ever encountered--with, I believe, concomitant fraudulent/bad-faith practices that only serve to pour salt into the proverbial wound

    Truly, a most unconscionable company . . .

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  11. I turned in ALL info. for my rebate including cutting out their address and taping it to the envelope as they requested...even sent it certified mail...only to be DENIED beacause the copy I have from the tech. doesn't show the date clearly!!! REALLY...I ask for a supervisor after I'm told it will be another 6-9 weeks for my rebate (that I've been waiting since November on...) and the supervisor ROSE (call center supervisor) JOKE was extreemly RUDE and raising her voice at me... I ask her why she was being so rude (especially since I had to request to speak to her 10 times before being put on hold for 15 minutes for her to pick up) her reply "ohhhhh I'm so sorry you feel that way" ..I requested to speak to her supervisor BILL GOLLAN (so I'm told) and she REFUSED TO LET ME SPEAK TO HIM OR TRANSFER ME TO HIM. She hung up on me...I called back and requested to speak to him through someone else GARY..who put me through to JIM who told me BILL wasn't in the office. I told him that was fine, I wanted his voicemail...after 5 minutes of waiting I was transfered to what sounded to be someone else's voicemail..what a JOKE...what happened to CUSTOMER SERVICE???? I'll be contacting MR. BILL again tomorrow, and also writing to the local news and BBB.

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  12. I have NEVER EVER had to deal with such poor customer service as one I've received from ADT!!! I got my system installed in later November 2012 after home was burglarized. I paid for state of the art (so they said) equipment to ensure home was fully secured. Less than two moc ths later, I come to find out that alarm system had not been connected to ADT monitoring system. Struggled getting service technician out to check things out. Had to take time off work for technician could only make it out to our home during the week, middle of the day. Technician arrives, spends 10 minutes checking things out and then tells us that there is nothing he can do. Apparently, management has been fully aware that Pulse system has not worked in our area for over 1.5 months and they continue to schedule and send out technicians out. Called ADT customer service and after being place on hold for 30 minutes combined, I am told that indeed there is a known issue and all they can do is cancel my contract. And they are so gracious to include that they would wave the cancellation fee. ARE THEY FREAKING KIDDING ME!!!! This is fraud and if something doesn't get done about it, I'm going to seek legal action. I was then told that they would credit my account the "Balance" I had, since I hadn't paid my bill for two months. WTH!!!! They've been deducting from my checking account for almost three months!!!! To make matters worst, they refuse to transfer me to supervisor and they end up hanging up on me. This is absurd!!!!! If I have a legal obligation to a contract, they have the same legal obligation!!!!

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  13. To whom it may concern,

    This is to bring to your attention, a matter that took place over the phone on March 1, 2013. I closed on a new home yesterday. I called your company to inquire about pricing and services. I spoke with a sales rep that refused to give me his name. After gathering all the information I informed the rep that I would call him back with a decision. It was at that point that the rep displayed unprofessional, discourteous and unacceptable behavior. I understand most sales people are commissioned, however, that is no excuse for rude, and high pressure tactics. When I asked to speak with a manager, initially he refused. After several requests he put me on hold and then transferred me to a Mr. Logan. Mr. Logan took my call, identifies himself as a supervisor, and rather than understanding my point of view, he defended the behavior of his rep and hung up the phone.

    I am aware of the reliability and security your company provides, as I have many family members and friends that use your service. However, I will never use your company and I will be more than happy to share this experience with family members, coworkers, friends and anyone which who I come in contact with. As a customer service rep myself, I know the importance of providing quality customer service and the damage done by a disgruntled customer.

    If this is indicative of how you feel about your customers I am left with the opinion that you may not care either. But I wanted you to know nevertheless.


    Disgruntled and disappointed

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  14. On the repeat showing of Undercover Boss tonight 5/24/13 Tony Wells came across as incompetent. He couldn't even form a coherent sentence in the simplest of interactions. And he's in management?
    Just incredible!
    Any of the people he was 'spying' on could do his job a hundred percent better than he seems to be doing.
    And then you cheapskates in management only give these people a measly $10,000 for their exceptional performance that brings in MILLIONS for your company?
    You in the corporate offices should be ashamed of yourselves.
    But that's what corporations have become in America these days.
    NOTHING BUT TAKERS
    You don't realize that you are NOTHING without the people who actually DO the jobs that bring in the money, yet you in management reward yourselves with exorbitant salaries and benefits and give as little as you can get away with to the people who actually ARE the company's revenue producers.

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  15. My name is Kathy Hart. I worked for an ADT Authorized Dealer (Quality Security)in Bowling Green, KY for approximately one month. I was hired to be their bookkeeper. From nearly the moment I came through the door I knew there was something not quite right with them. I was there two weeks before they allowed me to look at the accounting/books. During my small tenure I answered multiple phone calls from customers who were unhappy. The company representatives would never return the customers calls. I resigned my position with no notice because of their unethical business practices. I am owed 108 hours I was never paid for. When I contacted them regarding payment, they said I had no proof I was owed those hours and I spent too much time on my personal cell phone (which is how I communicated by text with our installation technicians)and they had video footage of me doing nothing but talking on my phone. They have video footage of me on my phone, but they don't know if I worked the hours I said I did?!? Then she said I didn't do my job properly and wasn't paying because of that. It's hard to do your job properly is they won't even allow you into the accounting program! I have no idea if all of ADTs dealers are as shady as this one, but I for one, will NEVER be using this organizations services.

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  16. They are terrible! I signed up for service and after waiting for several days for someone to contact me about installation, i was finallyh told it would be nearly 2 months before they could come out! I cancelled my contract within the timeframe and i was told I would be getting a refund deposited to my account. THEY LIED - it took them 2 weeks to even send the information over to accounting when in fact, they were going to issue me a check, not directly refund my account like I was told I spoke to a manger named Ruth Poling who was going to take care of the issue and refund me the NSF's assessed to my account because of their error - and since my original phone call with her in march 2013, she has ignored me, the corporate office has ignored me, the office in Aurora, CO has ignored me and now I am filing a complaint with the Attorney General's Office and BBB! These people are very inconsiderate!!!!!

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  17. They owe me money and have been ignoring my calls and fax's since Marfch 2013! Ruth Poling is a liar and the most unethical "manager" I have EVER had to deal with. ADT is terrible and i am taking my complaint to the Attorney General's Office, BBB, and FCC!

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  18. For all Independents that are reading this website you are hereby directed to stand and rise against the poor and senseless customer service that ADT pulse is providing to its consumers (customers). In doing so you are requested to file a class action lawsuit for all wrongful conduct that ADT has done to you, which includes being charged for products that are defective on delivery, wherein you seek to return equipment and ADT does not refund you your hard earned money, especially when we are in a stagnate economy and if you live in the Great State of California you are aware that at least 10,000 prisons are going to be released before the year is up and because of such you want a security company that will not only protect your family and you, but will be a part of your family thereby looking out for your best interest.

    You are further requested to join the below class action lawsuit if you already took actions to terminate your ADT contract because of the above: https://portal.adtpulse.com/myhome/access/passwordreset.jsp?tt=fp&ut=u&stoken=pK3ShjkHHLvsfZdK5NPkfuhhAodf5rqa. I also encourage each of you to conduct online searches to find the latest class action complaints that have been filed against ADT thereby joining them. Each of my fellow Independents have come to the social network to make ADT held accountable, responsible and liable for its conduct. This is our grass roots value and belief that we will uphold thereby having transparency in all that Congress and the President of the United States does, which includes the private sector.

    My fellow Independents and Americans if you continue to find that ADT does not share your values and beliefs, which means they are not protecting your family
    terminate your contracts and then go with another company. As always I write to you from the Great State of California home of the Independent movement! Samuel.

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  19. Worst company ever. DO NOT BUY THEIR SERVICE. I had a real creep come to my house, opened bedroom door, even though nothing was being installed there. The company refuses to send someone else even though it makes a female customer uncomfortable. They are making this customers life a living hell and not able to do their jobs. They don't care that their repair tech made the situation a hostile and uncomfortable one and refuse to remove their contract even though they can't perform their duties. I'm canceling my credit card payment. They are weird. I'd use Xfinity or any other alarm company.

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  20. im getting ready to drop adt sorry company cant never get them on the phone always put you on hold who has time to stand there for hours waiting on them my system needs service cant get them on the phone sorry piece of crap a very sorry company

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  21. WORST RIP OFF I HAVE EVER EXPERIENCED IN MY LIFE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    I HAVE WAITED WITH MY ALARM GOING OFF UP TO 20 MINUTES FOR THEM TO COME TO THE PHONE!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY CHARGE YOU MISTERIOUS AND FISHY CHARGES !
    THEY ARE IGNORANT AND RUDE !

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  22. Had a neighbor that worked for them, and she mentioned they don't do background checks on employees. Most people like to get out late in the evening...Their idea is if you will let me in your house, and I can pet your dog..so would a criminal. Great sales tacit especially going door to door late in the evenings until after dark. Wow thought door to door was old school. I see .now how this works. Make a sale then forget you!! This employee was an inconsiderate person very loud and arrogant. Well that person got thru my door and stole money off of me and jewelry, among other things!.Funny thing they might need to do a background check..This person mentioned the security cameras doesn't work..so they help them self after hours.....office supplies, tissue, trash bags and you know ADT furnishes gas cards for company cars.... Oh well I guess they can tank up their car also! . Put up a no trespassing sign and take matters in your own hands. This person has stolen off of people, and also with their sob story...they mentioned how they get to eat at some elderly peoples homes! And this is happening everyday!!!

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  23. ADT is the most incompetent company ever! I had ADT in 1999 and the system constantly kept going off, even when it wasn't turned on. I called to schedule a service call, and was told to bypass the problem areas (in my case the front door) and a service technician would call me within 48 hours, to schedule a service call. Well after four days, I came home to find my front door kicked in and the ADT alarm system ripped from the wall. I checked my answering machine to find that ADT called my home phone (didn't call my cellphone) and left a message saying "I have a system shutdown", and to call them (they never notified the police), oh yeah, and the next message was from a technician wanting to schedule a service call. I cancelled the service and went to Brinks and had no issues with them, but was unfortunately thrust back into ADT when they bought out Brinks. Fast forward February 2014. I decided to give ADT another try and have them install a system in one of my rental properties but have the billing come to my residence. They installed the system, I paid 6 months worth of monitoring with a credit card to the technician and have had nothing but grief ever since. Apparently some goof merged both my rental property account with my home account and my rental wasn't being monitored because it never existed in their minds. I talked with numerous representatives and no one seemed to understand or was willing to rectify my account. I spoke with Andrew, ID #30514, who was rude, arrogant, and a complete tool, who had the nerve to tell me that I was confused and mistaken, saying that they installed a system at my residence and not at my rental (as if I don't know the difference between my home and my rental property). After speaking with a supervisor, she assured me that this matter would get resolved. She sent an email to the head of billing (I also had her cc me on the email) advising to contact me in regards to my issue. That was last month, I'm still waiting for the call. In the meantime, I have received past due notices and also notices with credit balances, advising me not to make a payment (so apparently they got my credit card payment). They have me listed under three different account numbers, but they insist that I only have one system. I gave up trying to communicate with inept people, so I let it go, until I received a notice threatening to send me to a collection agency. That's when I spoke with Ethan, ID #24445, who may be the only bright light in the company. He listened and was able to resolve the issue. But it was to no avail, I cancelled both services, because if they can't even figure out their billing or admit that they screwed up, I don't have the confidence that they'll send the police if I need them.

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  24. Due to lack of proper training Justin Mewbury and the initial customer service rep failed to inform me that I would have a charge of $85.04 drafted out of my account shortly after installation. This draft caused my banking account to be charged overdraft fees. Now if ADT really records all phone calls then you will definitely not hear your employees inform me of that charge.

    The sales representative asked me what date I wanted my bill to be drafted out and gave me the options of the 5th, 10th, and 15th. I replied that 5th would be best for me. I asked the representative when the bill is due. I was told that it would be prorated and due by the 5th of July. Now Paul (10405) said that it’s in the contract and it maybe, but my beef is that when I initially called ADT I should had been told that. If I had known that I was looking at $99.00 plus tax and the $85.04 I would have waited until I had money to pay for everything.

    I can’t see that a company like ADT would rather lose a customer that has committed to a 36 months ($1619.64) agreement then to just satisfying the overdraft charges of $108.00. I have had issues from the initial call to ADT, to the sales representative telling me that your mail out is basically false advertising that came from the corporate office.

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  25. Terrible customer service. Have skipped two appointments without notification. When called they are trained to apologise profusely and make promises. Have tried to contact corporate offices to no avail. Can only deduce the CEO is an example of poor business practices/customer service and his employees follow his lead. If you are honest, you want to hear about the problems so you can fix the. If you're not you apologise on one hand and keep taking the money on the other. (Was probably a polotician in last life.)

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