AC Moore Corporate Office Headquarters

AC Moore Corporate Office Headquarters
Address:
130 A.C. Moore Dr.
Berlin, NJ 08009 USA
Corporate Phone Number: 1-856-768-4930
Fax Number: 1-856-753-4723
Customer Service Number: 1-888-226-6673



18 comments:

  1. Hi, I want to compliment the performance of an employee of your Mount Laurel store - My Daughter and I were checking out of your Mount Laurel store around 3 after purchasing some oil paints (we've been shopping at this store for at least 12 years). Our cashier went out of her way to help us find an online coupon very quickly on my Daughter's cellphone. She was able to key in the coupon and give us a great discount in a matter of seconds and not hold anyone up in line. She was exceptionally professional, well versed in her job, and a pleasure to talk to. When I called the store and spoke to the manager to compliment her employee, I was told that her name is Wendy, but I do not know her last name. I have always liked the AC Moore stores and employees like Wendy make me enjoy shopping there even more

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  2. Just came home after taking my handi-capped mother to the Lancaster, PA, A C Moore store. They were so short-handed that only 2 regular check=outs were open and occasionally the Customer Service desk woul check out a shopper. The lines were horribly long! My poor mother couldn't stand all that long and was very concerned she would collape. I would have taken her to the car, but then I would have lost my place in the long line. A woman near the back began screaming, "Open some more lines! This is ridiculous!!" The cashier retorted, "It's presidents day. We don't have any more help." When we finally checked outv my upset mother called the store to speak to a manager (Rick?). His response was "People need to learn some patience. We heard there was some unruly woman in the store, but otherwise no one comlained." I heard the one cashier saying, "If you don't like what's happening, contact the coporate office. Don't tell us. We can't do a thing about it." My mother called the store manager and didn't even receive an "I'm sorry that happened". And stores wonder why they end up out of business! Directly across the parking lot is a "Michaels Craft Store." I've been a long time customer of A C Moore, but I'm now going to try Michaels and see what they have to offer. Can't your stores do better than THAT?

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  3. The Willow Lawn Store in Richmond Va needs help. Very poor mgrs Beverley hurt me today. I went to the liabary to print Daddys and my coupon. Your Vice Pres. spoke to me the other day. I think is name is Lamb. Told her I spoke to him she did not believe me. She wants his name and number. The coupon I printed gives 500 points and a 3 day double coupon. $5 and $10 off upc codes are 555022327876 and 555022327883. I went to pay the items she swiped the 500 pt coupon rung up my items took of $5.00 I spent $24.92-$5.00=$19.92 went to use your other coupon that printed on the same page. She would not honnor it.I used my card $50.88-$10.00=$40.88 I was upset really bad if it was not for a lady in line my thread would have been under the register box on the floor. Daddy had me double check. I purchased certain colors she rings up another colorI go back saying this color is not here Flash Peacock another is there.She takes the color I purchased and gave me her color she rung up. I did not want that color I called on Jesus my head was spinning. I am really upset will try to reach you in the morning. HELP. I need to make sure my points are added to both accounts 500 points I told her I would want a full refund I will purchase at a christian store. No here are your items ,I am steaming Worst store you go in for a certain color come out with a different color from the mgr. Because she rung up the wrong upcs,Not what you really buy.Saving receips to show you

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    1. as you noticed she had me purchase on the $10 off coupon $58.88 she made me purchase $50.88 had to purchase on the $5.00 off coupon should have been $20.00 had me purchase 29.92 .Both coupons said $5.00 off $20 or more, 2nd same page coupon $10.00 off $30 or more not $50 or more. I have brain damage she said I need to purchase that much for each coupon. I told her that was wrong she was correct

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    2. How do I pull up my points need to see that Daddy got his 500 points and mine too . Both were different numbers and email. He was sitting in car waiting for me

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  4. My names Kim Felkowski, i'd like to make a complaint about your Dickson city store. I called in regards to my niece, she was trying to get a refund on stuff she purchased when she was going to get married, but with two sudden family deaths and such her and her fiance called it off. She paid with a debit card, but that account was closed. She paid over 200 dollars, so we called to talk to a manager at the store. The lady's name was Janice, we called around 12 pm on 5-18-13. We explained what happened to her and I quote, she said "I've heard stories before, but that's a good one." First of all, that is completely inappropriate. Secondly, we were just looking for help. I hope this is dealt with properly. I will be calling on Monday when your office is open. Thank you.

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  5. How about some exciting colors on self stripping 100% wool yarns???? Royal & Navy Blues? Your colors are very boring and I'm tired of hearing "Corporate picks out our colors". You are forcing me to go elsewhere for my yarns.

    Thanks:)

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  6. I had an idea for your stores. Instead of putting coupons in the papers, on line, circulars, etc. why not just offer the coupon at the register if you use your AC Moore rewards card. It would be so much easier for the customers. Instead of having to get the paper, cut it out, make sure you have it on you, etc, if all you had to do was have your card swiped at the register and automatically have the coupon amount taken out of your total.


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  7. Dear Sirs:
    I went to the store located in Ft. Walton Beach, this morning. The reason for the trip was to purchase a gift card as a gift for a friend. What a hassle. I had also purchased several other items, and wrote a check for the whole ammount. I was then told that the purchase had been DECLINED because I had to pay CASH OR CREDIT CARD for the gift card. What a mess. I've never seen his posted anywhere, and have purchased several other card with out this restriction. This is CRAZY !!!! It certainly makes me rethink the amount of time and money I spend in this store. We have a Michael's not too far away, that I may have to start using instead of AC Moore. Considering what a regular customer I have been and all I've done with your merchendise. RE-THINK THIS POLICY. I'd hate to have to stop shopping in your store, but I certainly will, and will defiately pass the word out to friends and family.
    I'd like a reply please.


    Terry Baughman
    (850) 581-1920
    terryintomice@cox.net

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  8. Well, it's now been a week since I posted my original inquiry. I haven't been contacted at all to answer my questions. What's the deal???? Is the customer not important enough to have questions answered? If that's the case, it's really a sad that we who spend money in THEIR store aren't really important. Maybe we need to follow thru and start a boycott. I'll still be waiting for my answer.

    Terry Baughman

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    Replies
    1. Just an fyi this is not a.c. Moore's website or customer complaint section. This is some random website, if you actually want a reply from the companies on here,, you should contact the company. As it says above this website simply gives you the chance to rant/rave about the company and gives you there contact info. Maybe you should try actually contacting the company and nit this website, just a thought

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  9. Hello Corporate,
    I hope this letter reaches someone who cares and who cares about their employees. My son works at one of your stores in PA at the Airport Center in Bethlehem. He is the floral head designer and he always had a great talent for his love of arranging and making arrangements as he does in his job. His designs and beautiful items are second to none and although I am his proud mother, I am also a very good customer in that store and spend a lot of money. My son works very hard and he IS NOT APPRECIATED for his efforts. I know he must make thousands for this store. It takes him no time at all to conceive and complete an original design for the displays and customers alike. As soon as he makes something, people come up and buy it. Last Christmas a woman said she liked to kinds of pine roping but didn't know how to put it together to make it look like just one. He took it and in less than 2 minutes he put the roping together and shaped it for her and she was amazed and told me I had the most talented son she ever saw. What I want to know is, why can't the exceptional designers and those who make a lot of money for the store get something like profit sharing or better yet a commission of what is sold from their department. It isn't fair that he works so hard and gets nothing more than peanuts for pay. His name I would appreciate if you could consider this option. I know that you don't care if he quits or gets another job, but I do. His displays are always complimented to me from my friends. They think his work is phenominal and he should be making more money than he does. Couldn't you at least give him a raise? A decent raise? Not just pennies on the dollar. I wish someone would look into this and consider this option again as I asked before.
    Thank You for your time at least to read this. Now do something about it!!!

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  10. Here's an example of where your "following the rules" of the coupon failed your store. I am a loyal AC Moore customer purchasing everything possible for both my classroom and personal use. Today I went to the Woburn, MA store to buy $100 worth of yarn. Using the 25% off coupon was worth the journey and fighting any potential crowds of shoppers. My error this time, but I had not looked closely to see that the coupon (in small print, and in a non-stand out color) stated that the coupon was not to be used until 6:00 pm. I was told I could not have my yarn "held" until 6:00 and that I "had to take my chances". Well, I decided to not take my chances and passed on going back out in the rain 3 hours later to see if my colors were still there. You may have lost me as a customer...once my anger subsides, I will reconsider. The attitude of the sales clerk and the manager were unacceptable. And now I cannot use my 25% off coupon. Perhaps order direct from Red Heart with free shipping is the way to go. I hope to hear from you.

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    Replies
    1. Ronda Gulko
      104 Fifer Lane
      Lexington, MA 02420

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    2. Don't blame the store/company for your error of not reading the whole coupon! Coupons are made to promote a specific sale, item or event and ALWAYS cover a specific period of time, whether a week a day or an hour. We all know that! (Especially in Nov and Dec) As far as holding product, what if the store held each product for everyone until they came back at 6? Its a sales event. At 6pm you come back and shop. Its specifically engineered that way. Don't complain, just pay attention to the ads and coupons

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  11. I went to the store in Greenville NC and was very upset I am in a wheelchair and asked 3 times for someone to help me and could not get help they say go to this place or that place. Left and went to Michael's and had no problem getting someone to help me. and at your store there were several people putting up stock and still recieved no help

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  12. Thank u to everyone who helped me at the Midlothian store on 6-14-14. Katlyn was my cashier with superb customer service skills. Can u say BONUS TIME!!! :)

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