Tilly's Corporate Office Headquarters

11 comments
Tilly's Corporate Office Headquarters
10 Whatney
Irvine, CA 92618 USA
Corporate Phone Number: 1-949-609-5599
Customer Service Number: 1-866-484-5597
Email: customerservice@tillys.com
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11 comments:

  1. I would like to complain about your return on watches I was going to buy a watch but decided to go to beach works instead because u can return watches I bought the 499 Nixon for my son birthday I would have bought it at tillys but because of your policy I didn't

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    1. When I was at the Ladera ranch location I was very frustrated with an associate named Evan he asked for my number and followed me around it was creepy I'll never go again.

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  2. I purchased items from Tilly's at 8800 W Charleston Blvd, Ste 8, Las Vegas, NV 89117 in the amount of $82.12. The store clerk, swiped my credit card, then proceeded to advise me the card was declined. She then swiped my credit card a second time. When I checked my bank account on-line after shopping, two transactions in the amount of $82.12 cleared my bank account. I immediately called the store and spoke to Emmanuel Tolentino who stated he was the store manager. I explained the double charged to my credit card and he stated there was nothing he could do to reverse one of the charges to my account. He proceeded to advise the corporate office was closed and I would have to wait until Monday to attempt to resolve this.

    I will NEVER shop at any Tilly's store again. The store manager is either incompetent or the company runs a crooked operation or both.

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    1. I agree my shoes came torn and they don't want to exchange them only because i have used them

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    2. ^^ if they came torn...why would you wear them? common sense is that any retail establishment won't return something when you have clearly worn it. Definitely don't think its the company's fault that you are ignorant and wore a damaged product.

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  3. 12 calls later no one at the corporate office can help! Train your assocaites to answer the phone, including the receptionist. No body likes telling their story a half of dozen times and transferred from department to department. Hire someone with education and with people skills - All I wanted was help to see if a gift card had been spent.

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  4. My son has worked part time for Tillys for months now and we have been amazed at the number of labor laws broken during his employment. Since this is an entry level job, it makes it difficult for a student to ask for fair treatment, as it seems no one is auditing the store management. He has worked many 5-8 hours shifts without lunch or break. He has also been asked to work until 11pm or even later on school nights, even though this is a breach for minors with a work permit. He receives txts at 2am in the morning mandating that He report to work in the morning on a non scheduled day. Perhaps this explains why they have 100% turnover in employees and managers. Such a shame. We love shopping at Tillys and wonder why they treat their employees so poorly. Beware!

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  5. Wow !! The more I read about Tillys the more disappointed I am. I bought some shirts, loved them. However, when I washed them they all shrunk. I doubled checked the label just to make sure.... Wash with like colors....Now I have these shirts I cant wear. What a waist of money. I sure do regret spending what little I had on them.

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  6. hello I like ur stuff

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  7. Do not shop here! I purchased a number of items for my son and a few months went by and upon closer inspection of my receipt I realized they charged me twice for the same exact item! They would not refund my credit card because they told me they could not check their inventory. I have spent my last dollar in Tilly's. So much for customer service! Buyer beware.

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  8. I am a minor employee working at the Tilly's on Locust Street in Walnut Creek, CA. This store does not treat their employees fairly. When I was a new hire, I was yelled at for not knowing how to do things properly when I was never even trained! I have had to stay there past 10 on school nights, which violates the work permit laws since I am a minor. I also had to work a 5 hour shift that night, when minors are only allowed to work for no more than 4 hours on a school night. On my 5 hour shift, I was also not given a 10 minute break. During the school year, minors are only allowed to work 20 hours a week, while they have scheduled me and my other co workers who are minors, way over that time limit. I think corporate office needs to remind management the obligations of hiring minors and to abide by the work permit guidelines.

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