Tilly's Corporate Office Headquarters

17 comments
Tilly's Corporate Office Headquarters
10 Whatney
Irvine, CA 92618 USA
Corporate Phone Number: 1-949-609-5599
Customer Service Number: 1-866-484-5597
Email: customerservice@tillys.com
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17 comments:

  1. I would like to complain about your return on watches I was going to buy a watch but decided to go to beach works instead because u can return watches I bought the 499 Nixon for my son birthday I would have bought it at tillys but because of your policy I didn't

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    1. When I was at the Ladera ranch location I was very frustrated with an associate named Evan he asked for my number and followed me around it was creepy I'll never go again.

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  2. I purchased items from Tilly's at 8800 W Charleston Blvd, Ste 8, Las Vegas, NV 89117 in the amount of $82.12. The store clerk, swiped my credit card, then proceeded to advise me the card was declined. She then swiped my credit card a second time. When I checked my bank account on-line after shopping, two transactions in the amount of $82.12 cleared my bank account. I immediately called the store and spoke to Emmanuel Tolentino who stated he was the store manager. I explained the double charged to my credit card and he stated there was nothing he could do to reverse one of the charges to my account. He proceeded to advise the corporate office was closed and I would have to wait until Monday to attempt to resolve this.

    I will NEVER shop at any Tilly's store again. The store manager is either incompetent or the company runs a crooked operation or both.

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    1. I agree my shoes came torn and they don't want to exchange them only because i have used them

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    2. ^^ if they came torn...why would you wear them? common sense is that any retail establishment won't return something when you have clearly worn it. Definitely don't think its the company's fault that you are ignorant and wore a damaged product.

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    3. My card was charged twice! Still waiting on my bank to get my money back. Weird it was almost the exact same total - 82.11 and it was at the same location. This just happened on 8/8/15. What a hassle. But I WILL get my money back. And all they can offer me for the inconvenience is a 20% off one item coupon which I get free in the mail anyway. TERRIBLE CUSTOMER SERVICE WHEN THIS IS THEIR FAULT and is it a routine scam? From what I have read it is happening too often.

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  3. 12 calls later no one at the corporate office can help! Train your assocaites to answer the phone, including the receptionist. No body likes telling their story a half of dozen times and transferred from department to department. Hire someone with education and with people skills - All I wanted was help to see if a gift card had been spent.

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  4. My son has worked part time for Tillys for months now and we have been amazed at the number of labor laws broken during his employment. Since this is an entry level job, it makes it difficult for a student to ask for fair treatment, as it seems no one is auditing the store management. He has worked many 5-8 hours shifts without lunch or break. He has also been asked to work until 11pm or even later on school nights, even though this is a breach for minors with a work permit. He receives txts at 2am in the morning mandating that He report to work in the morning on a non scheduled day. Perhaps this explains why they have 100% turnover in employees and managers. Such a shame. We love shopping at Tillys and wonder why they treat their employees so poorly. Beware!

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    1. Stop putting money into a company that does not value their employees. The way they treat their people is not nearly as bad as the things they say about their customers through the headsets. This company is flooded with the worst leadership I have ever encountered.

      -Former ASM

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  5. Wow !! The more I read about Tillys the more disappointed I am. I bought some shirts, loved them. However, when I washed them they all shrunk. I doubled checked the label just to make sure.... Wash with like colors....Now I have these shirts I cant wear. What a waist of money. I sure do regret spending what little I had on them.

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  6. hello I like ur stuff

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  7. Do not shop here! I purchased a number of items for my son and a few months went by and upon closer inspection of my receipt I realized they charged me twice for the same exact item! They would not refund my credit card because they told me they could not check their inventory. I have spent my last dollar in Tilly's. So much for customer service! Buyer beware.

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  8. I am a minor employee working at the Tilly's on Locust Street in Walnut Creek, CA. This store does not treat their employees fairly. When I was a new hire, I was yelled at for not knowing how to do things properly when I was never even trained! I have had to stay there past 10 on school nights, which violates the work permit laws since I am a minor. I also had to work a 5 hour shift that night, when minors are only allowed to work for no more than 4 hours on a school night. On my 5 hour shift, I was also not given a 10 minute break. During the school year, minors are only allowed to work 20 hours a week, while they have scheduled me and my other co workers who are minors, way over that time limit. I think corporate office needs to remind management the obligations of hiring minors and to abide by the work permit guidelines.

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  9. Your so called manager Natalia at your Tucson Spectrum location in Arizona is bringing in her past employees from her previous job and giving them more hours than her core employees that have been there for years. That's is favoritism! She is a terrible manager.

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  10. I have been waiting for a call back from a district manager for almost 2 weeks now! I spent 400 dollars in your nova park location and when I went to return some of the items the manager refused to return the items because she said she needed to make her sales plan and suggested I return them at another location !!! I'm so mad and want my money back ! I have called corporate and was assured I would get a call back and still nothing ! I am about to contact the better business bureau !!

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  11. I went into the Rancho Cucamonga Location on 12-23-15 purchased a sweater on their online in the store. The girl there told me I had to use a card to hold to order the sweater so I gave her my debit she ran my card and said it said error not declined but error so suggested I purchase a gift card for the amount of the sweater so I did for 47.51 and paid cash for it. the next day my bank notified me that I was charged twice for the sweater. I called the store they gave me corporates number and I emailed them still nothing. I just want my money back or another sweater in small. SO over this place.

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  12. Went to the Tilly's at Park Meadows mall in Colorado. At checkout, the employees were free, but were standing around and talking. I came up and I asked "so, where should I go?" since there was an employee in the way and she said "are you ready?" (of course I was ready since I was waiting in line). I felt as if she got offended by my "tone" and looked at me completely bothered and snatched the hanger in my hand, pitching my finger, which actually hurt pretty bad. She never greeted me or told me to have a nice day. I asked for her name and confronted her about the situation, but she never apologized, instead, she scoffed, and gave the impression that she didn't care whatsoever. She was the manager; her name is Bethany M. I just thought it was the most disrespectful customer service I've ever experienced in my life! I did nothing in my defense for her to act that way. I feel as if this needs to be reported to her attention, especially if she's the manager.

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