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Raymour & Flanigan Corporate Office Headquarters

Raymour & Flanigan Corporate Office Headquarters
Raymours Furniture Company, Inc.
7248 Morgan Rd.
Liverpool, NY 13088 USA
Corporate Phone Number: 1-315-453-2500
Fax Number: 1-315-453-2570

45 comments:

  1. WAITING 11 WEEKS FOR A DINNING ROOM SET I UNDERSTAND IT IS SPECIAL ORDER HOWEVER NO ONE TOLD ME THE FURNITURE IS COMING FOR CHINA. I WOULD NOT HAVE ORDERED IT. FROM NOW ON IF ITS NOT IN STOCK I WON'T BUY IT. I AM VERY VERY UNHAPPY WITH THIS WHOLE SITUATION!

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    1. CANCEL THE ORDER - YOUR CREDIT CARD WILL STAND UP FOR YOU AND DENY PAYMENT.

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    2. Ordered furniture from Ramour and Flanigan and third party used for delivery their representatives plagiarized money from my home and their Boss tried to coerce me into furniture that did not fit with a 40% restocking fee which was not in contract.

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  2. waiting 6 months for a desk. repeatedly given bad dates. im furious.. now im told it will be in the factor on sept. 7th..what's that suppposed to mean.. how about when will i get it!!

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  3. A BAIT AND SWITCH scenario at the Valley Stream Store. I walked into the store b cuz of the Ads. IN THE STORE THE BED ADS SHOWED PICS WITH FIRM,PLUSH, PILLOWTOP.THE BED TAG was PLUSH.A PLUSH FIRM BED was delivered and i am now getting physical therapy as a result of sleeping on that bed. I wake up to partial blindness and nunbness. The sales people in their SECOND BAIT AND SWITCH says I CAN GET ANOTHER BED BUT I HAVE TO PAY APPROX $300.00 for the new one since they dont have a comparable bed that is in that range. I dont want to have a stroke with this nerve problem so they have me where they can extort more money. That is BIG STORE with SUPER DUPER NAMES...THEY can do anything they wamt without consequences.One of the salespersons had the nerve to tell me that is the way it is and wish me GOODLUCK when i say that i will write to the CONSUMER DEPT.I guess that they have them in check too.

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  4. I walked into the Garden City store to buy a sofa and did using my credit card. I never use this card except for large purchases. The next day my bank called me to say that someone was using my card and tried to charge $5,000. The ONLY place that I used my card was at the Raymour & Flanigan store in Garden City. I reported to the store, but just got the run around. DO NOT USE ANY CREDIT CARDS AT ANY RAYMOUR & FLANIGAN STORE!!!!!!!!!!!!!!!!!!!

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  5. I ordered a full bedroom set, I took off 2 days, no deliverly.

    I am very upset I was told that my address was not comfirmed, I ordered my furniture Sept 15, I asked the salesman, John Ruggerio, if it was going to be a problem to deliver to Yonkers, he said no. So my wife took out a store credit and we made the purchase. We were told it would be delivered on Sept 19. I took off work, cleaned my bedroom out, so the delivery could go smooth. The morning of Sept. 19 I get a call saying my delivery was on it's way. By Delivery time I get a call saying they can not find my home, the customer service rep repeats my address and they messed up my zip code. So I was told that because of the data entry error I would receive my delivery for free and $100 gift certificate. It was rescheduled for Sept 21, So along with my hectic schedule picking up my daughter, meeting my wife on metro north, my in laws coming in on Saturday morning, sleeping on the floor in the livingroom for another 2 days, I get a call on Friday Sept 21 my order was incomplete the main pieces were missing. I actually bought my parents a living room set ( cash )from your company, my wife wanted to go to Ashley Furniture, I convinced her to go to R/F. So I did Speak with Candice from Garden City, Al Velez G.C., and Delivery Manager John. At the end I canceled my order I had taken 2 days off, with my out of town guest I had to pay for a hotel. Your customer Service really was disappointing. I work for the city, my wife works on wall street, I spent more time and money waiting on your delivery and at this point I would not recommend R/F, PLEASE HAVE COPORATE CALL ME my offer of free delivery and $100 gift card was insulting, cause there is nothing in the store for total $100

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  6. I had a wonderful experience while purchasing from Raymour and Flanigan's store number three located on Erie Boulevard in Syracuse, New York. The sales representative, Barbara Karazuba, was exceptional. She was professional, experienced and knowledgable, very positive persona, and very accommodating, patient, and helpful with ensuring that I found what was best for me an what would likely make me most comfortable and happy. Price was not a factor; I shopped using comfort as a criterion, not cost.

    Ms. Karazuba was foremost patient and showed great courtesy in what was a rather involved process of decisionmaking on my part. Once the right bedding was selected, costing in the thousands of dollars, I was guided through the purchase and delivery process by her along with two other Raymour representatives. Ms. Karazuba did not leave me alone, but guided me through and oversaw every detail of the process, and made it easy. She also explained all options and policies to me; it sounded like a conversation, not a rule-reading, as if I were now a member of Raymour and Flanigan's customer family.

    My delivery was perfectly well on time. In the end, I exchanged my bedding, under Raymour's generous and unique return policy. Their policy cannot be bettered by any retailer in the northeast; certainly not by any mattress store. But then again, Raymour has a reputation for quality, excellence, service, reliability, and reasonableness; lesser mattress and furniture stores do not. There is no comparison. Patronize quality furniture houses, and you'll be treated well, as they have a reputation at stake and built their businesses based not only on the quality of goods they offered, but also on the quality of their services, policies, and personnel.

    With Raymour, they provide an unbeatable combination of these.

    In the end, I made two exchanges under raymour's excellent policies. Each request was met with courtesy and respect, and it was made clear that my accommodation and satisfaction were paramount over profits. I was treated with professioalism, courtesy, and respect, Ms. Karazuba ultimately, in applying her analytical and product skill sets untimately found the right sleep set for me, and I have been happy with it ever since.

    I applaud Raymour and Flanigan for its selectivity in associating with professionals who know their inventory and its characteristics, who know pricing, store policies, and most importantly, how to work well with people from any variety of walks of life.

    My experience with Ms. Karazuba was an absolute pleasure, despite a number of complexitites I and my situations presented her with. She was thoroughly professional during every moment of our interaction. I attribute this to her personality and desire for excellence, and to Raymour and Flanigan's selectivity in making its associations.

    I would, and have almosy solely as a result of my experience with Ms. Karazuba, as well as Raymour's policies and quality, referred purchases to Raymour, and plan to continue doing so in the future.

    I can testify to many facets of their ecellence, as I can to their represetative, Ms. Barbara Karazuba.

    Sincerely,

    Richard Risman
    Syracuse, New York

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    1. all I can say is really

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    2. he is a liar R/F are a disgrace they should be out of business the way they treat the customers omg if 500 people tell you they have been wronged by R/F they all can not be telling lies I also will never do business with them they lost a good customer .you get back what you put out it is called KARMA

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  7. Raymour and Flannigan in Iselib, N.J., has the worst customer service that I've expierienced. Usually, Raymour has treated me with good service , but when this I had an issue with my financing, they didn't give me what was promised, they said they couldn't help and to call corporate. Issue is still not resolved because corporate told me to call regional manager. So basically they are giving me the run around about $278, but I've $10,000 worth of furniture from Raymour.

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  8. I had a sofa and table delivered on Saturday and found a drawer in the table broke. The store wants to repair the drawer. I didn't buy a used table. I don't want a repaired table. they refuse to pick the damaged table up and send a replacement. What a way to run a business.

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  9. We ordered a sectional sofa from you that has manufacture defects. We followed your policy of having a repair man come to our home to look at the issue. It was from him we learned there were manufacture defects in the sofa and he told us he would have a new one swaped out. Instead, Andrea from your local store here in Roch called to have another repair man come out and fix the problem! We were told by the 1st one it couldn't be fixed! Apparently his report said otherwise. Funny! You say your priority is to satifiy your customers well I am one very unhappy customer! The recliners in this new sofa are making unimaginable noises after being in our home a short period of time. Also asked that same repair man to look at, NOT FIXED. I have filed a complaint witht the BBB and will tell everyone I know not to go here. I will use facebook and and anyother outlet I can to get anyone to listen to take money out of your pocket. You do not stand by your products after the sale and the cosumer is left to their own devices! This is unacceptable!

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  10. Do not buy anything from this store.I purchased a bedroom set and dining room set from the Garden City store. They did not deliver my table on time. The dresser was deliverd damaged and when I called to tell them I wanted a new one immediately, they said I had to wait 2 weeks to have an inspector come to look at it to see if it could be repaired first. I called again and spoke to someone else who had a new one delivered in a couple of days.Then I realized that the support post under the bed was missing the part that touches the floor. After many phone calls, they could not even figure out which part was missing. They don't know their own products and have no way of looking them up. The delivery people knew very well the piece was missing and tried to hide it. The problem is still not resolved after almost 1 month. I am going to take them to small claims court. This company has no integrity whatsoever. DO NOT BUY ANYTHING FROM RAYMOUR!

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  11. I would never buy another thing from Raymour and Flannigan. The right doesn't know what the left is doing. Their salespeople are phony and could care less about you. Customer service stinks. I'm taking them to court. Just to be reimbursed from days missed from work. I need to take a Xanax right now just from talking to them. DONOT PURCHASE A PIECE OF GUM FROM THEM!!!!!

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  12. I bought a kitchen set with a glass top from them. The glass literally EXPLODED! Luckily, I was still in bed when this happened. There were large pieces of glass, cube- sized pieces and dagger-like pieces all over the kitchen. Obviously, it was not even tempered glass. It took me all day to clean it up. Pieces of glass were even between the washer and dryer which were behind closed doors.

    This product should not be sold AT ALL. I had to call the Orange, CT store twice, as I did not receive a callback from the store manager. I talked to a "customer service" rep who was not at all concerned about the safety factor. This happened about 8:15 am. What if a child had been sitting at the table eating breakfast?

    I will be following up with agencies that may be more interested in dealing with this problem before someone is very seriously hurt.

    Type Raymour & Flanigian complaints into your search engine. At present there are 57 complaints against this company.

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  13. I totally agree with all of the above comments as to never buying anything from this company again. There is absolutely NO customer service or customer care. This is nothing more than a huge corporate store with absolutely no personal touch. I know for a fact that other large corporate stores have much more personal contact. You can be corporate but you still have to deal with each customer individually!

    Here is my story.

    I purchased a bedroom set for my daughter and her husband in 2009. It was delivered in January, 2010. Fast forward to January 2013 and the mattress, a Sealy, is sinking and there is a hump in the middle. The Sealy tag says to contact the place where purchased. I did and Raymour Flanigan sent a Technician to check the mattress. His assessment was it had sunk 1". No one calls me for almost a week. When I call them, they advise me that the warranty requires that the mattress sink 1 1/2", therefore, they can do nothing for me.

    My daughter gave birth on January 21st and her and her husband are dealing with chronic back pain now because of the sinking mattress.

    I went to the store and asked to speak to the salesperson who told me to call him if I ever needed him. Well, when he knew I came to see him because I was unhappy, he quickly hid behind the corporate veil. I asked to see the store manager, he too told me I had to deal with customer care. I asked him if he had any contacts in customer care that would help him satisfy a very unhappy customer. He said all he could do was send an e-mail.

    Clearly no one at Raymour Flanigan has an authority to do anything other than utter robotic verbiage at you that was read from a prepared script.

    Bottom line is Raymour Flanigan does not care about happy customers. They could easily have taken back a mattress that was sinking and offer a new one to keep the customer satisfied. I asked them "if it cost you $600 to satisfy a customer, who will come back and spend thousands, isn't that the smart thing to do?" Again, I got the robotic script.

    Lesson, stay away from Raymour Flanigan. I know for a fact that Costo took back an 8 year old mattress, no questions asked and exchanged it for a new one. That is customer service, from a big corporation. Home Depot will also take back items and give discounts. They too are an example of a corporation that wants to satisfy their customers. Not Raymour Flanigan! I've also had dealings with Bob's and they too, have much better customer service.

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  14. Horrible customer service will never shop with this crooked store ever again!

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  15. My wife and I just recently purchased a sectional, chair and tv stand for our den that we are redoing. First off, i took the day off from work for the delivery and it started out bad, the chair was on back order and nobody called to let me know and when the delivery guy called his boss, i was told that i bought the floor model and was supposed to pick it up, if i bought the floor model you morons i would have taken it the night i ordered it, plus there is no way i was paying $500 for a floor model. The tv stand had a chip in it, the couch was the wrong color and it had tears all over it. The salesman was clueless and he told me that he spoke to my wife last week about the back ordered chair, which was a blatant lie which he admitted to. So now we go back in the following day to pick out something else, i tell the store manager that i want the floor model for free and he tells me that he cant do that, but that what he could do for me is give me a $100 gift card to the store, there is nothing in that store less than $100. We bought the floor model chair and got the couch we originally had ordered, fast forward to today, the new stuff shows up and the delivery guys touch up the chipped tv stand and try and get us to say ok leave it, no way no how, i want the new one, so we get the sighs and attitude. Than the trained professionals that they are supposed to be take a chunk out of my wall because they forgot to take the feet off the old "wrong" couch from the first delivery, now the floor model chair is making noise and i have had it for 2 days. The only one helping me with anything is the customer care dept, the people from the store in Brookfield CT have not once called to see if i was a satisfied customer. This has been a total nightmare

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  16. Farmingdale store, shoppers beware !!!!

    I was scammed by Helaine the saleswomen, offering me 60 months at 0%, get my bill today, 48 months (60 months was offered so I would buy 2 queen mattresses and boxspring sets) in addition to the $7000 I spent on other furniture. Call customer care about other items which I will get to in a minute, customer care switches me to the store manager, she in turn tells me there is absolutely NO 60 month financing with R & F. The manager was informed that I was with another person at the time of purchase and he to knows she did indeed say that. As a matter of fact she stated, normally it is 48 months but I got you 60 months so you can buy the mattresses... So I got lie #1 !!! First delivery should be as follows: 2 recliner sofas, 1 sofa table, 1 cocktail table. Delivery goes as follows: 1 recliner sofa (delivery claims only one was ordered, my bill shows 2), 1 sofa table, 1 cocktail table (not stained and peeling paint and broken piece). Call store, they will follow up with customer care and have them call me. Customer care never calls, I call them, store never followed up. Customer care says sofa not ordered, call Helaine she says it was..OK, Lie #2... Tuesday, 2/5 Helaine then calls, she will be out of town but states new cocktail table will arrive with other delivery as well as the other sofa (so much for 2 couches for superbowl). Second delivery, other recliner sofa is included (has 8 legs, only 4 sit on floor, 4 corners do not), and guess what, no cocktail table -Lie #3. Call customer service, again they know nothing about the cocktail table, the are no notes that Helaine took care of this Lie #4 ???. Helaine is away till Friday. Call on Sunday and she says she will speak with them and passes me on to customer care. They cannot do anything today, they will call me back. Never heard back. Call customer care again today, know nothing of what I am talking about. I also asked Helaine about the two rugs I ordered, told her it is now 19 days, she told me to see my bill and follow the tracking # on the bill. Guess what, no such tracking numbers- Lie #5. A week and half before I was told they are on the way-Lie #6. Today the first customer care person tells me the rugs were never shipped and should be tomorrow. How long till I receive them, about 2 weeks. But I just waited 19 days... I want to set up my home, I dont want to wait another 2 weeks. Customer care sends me to the store manager. In the conversation with the store manager she tells me they were shipped and should have been to my house on Feb. 3...ok so now who is the liar, customer care, store, Helaine-Lie #7. I cancel the rugs. Store manager now transfers me to customer care after she speaks with them, they say have no more sofa tables, I said it is not the sofa table, it is the cocktail table. Oh, ok...I will change that. Will have a call back later re: appointment to look at sofa. Wow, I actually got called back. Will see what happens on Friday with the sofa and Monday if this cocktail table shows up.

    Synopsis, oh how nice you were Helaine while making a $9000.00 sale, then the tone in your voice when I asked about the rugs and saying I told you two or 3 weeks-Lie #8(you told me 2 weeks) but you say, I did get you a gift card. Take your commission and run. Choke on your commission, I will make sure to let others that you are a scam and liar. Oh and if you have any questions, dont hesitate to call me (NOT)obviously in the tone of your voice, I dont have time for you. I made my sale.

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  17. Buyer Beware! This company is unethical.

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  18. Their left hand doesn't know what their right hand is doing, anything to make a sale.
    Told the sales rep we need delivery before 1PM on 9/7/13 and she said no problem. They called to confirm order and cannot guarantee delivery by that time. Spoke with Anthony the store mgr and he as much told me the same thing. I told him to keep the furniture and credit my account if they can't deliver by agreed time. he said he would see wht he could do.
    My next corrsdpondence is a nice letter to their CEO-Goldberg and VP Sales-Lema.

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  19. In the Springfield Pa. store, after spending more than $2000, I bought a desk chair that was a floor model marked down from $249 to $149 with no warranty. As I was in the process of moving I stored it in my garage, still wrapped in plastic for 3 months due to extensive remodeling being done before taking it to my new condo. In effect, I only used the chair for 3 weeks before two of the legs SNAPPED OFF. When I called the store they said since it was a floor model and purchased 4 months ago it was beyond a "reasonable length of time" since the purchase date, they could not do anything and that's their policy.
    I find it hard to believe because there's always an exception to a rule .... they would not even consider a store credit.
    I'm glad it only cost me $149 to learn not to shop there and I'll be warning friends to stay away.

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  20. 16 weeks for a living room set????? never again.

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  21. I Purchased a sectional sofa in the Iselin store on September 1st 2013. I was told it was a special order because of the fabric and color. I ordered Microfiber color was steel when I received the sofa it was coduroy. When I went back to the store I was informed that they would take it back with a re-stocking fee of $700.00. This clearly was a mistake on the saleman's part on the receipt the only description is a Code number C990656 which the saleman put in the system. I was told by Ronny Cohen that my 27 year old daughter and myself should have known the code before signing the sale receipt and kept referring that he was not there while the salesman who waited on us hid behind him. Know where on the sales receipt does it have the color or type or fabric. I trusted Hans Attys knew his job but BUYER BEWARE if you go to this horrible store check the code on the fabric to the receipt because the salesman did not do the right order and now they want me to pay for the mistake. Also I guess Ronny Cohen thought he was dealing with uneducated women and was very degrading. At the end of my phone call to corporate to the district manager Wendy Greenwald her comment was we are in business to make money. What a horrible reputation this store has. I'm still fighting about this...

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  22. I wish I knew what I was dealing with before I purchase from Raymour and Flanigan. I pay full in cash for a purchase on 11/29/13 and the sales person stated it would take two days and I will be receiving a call for the delivery time. Well I receive a call stating it would be deliver 1/6/14 well today is 1/4/14 didn't hear anything from the Company delivery warehouse to confirm a time so we call to confirm time of delivery. Now they are saying it wont leave their warehouse until 1/9/14 its been 5 weeks what kind of bull crap this Company is running. Buyers beware (I had to express my frustration this is ridiculous)

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  23. I purchased a chair - It was delivered on time and in good shape. BUT it kills my lower back. R and F won't take it back without a huge restocking fee! Basically, paying for nothing. I had the chair less than a week. I am not stopping until they take this chair back and do not charge me.

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  24. Had a great experience at the Raymour and Flanigan store in Lake Grove. The manager Joanne and our saleswoman Julie, rectified an issue that we had experienced at another Raymour and Flanigan store. They were both very helpful. HOWEVER, the delivery was a problem. I took two days off from work for delivery of a wall unit/entertainment unit and still do not have it. The first delievery men damaged the unit and tried to fix it in the truck. When I told them I wanted it returned for an undamaged piece they left the remaining pieces in a box and wrapped in plastic in my living room. When the 2nd delievery men came to swap out the damaged pieces, they discovered that the pieces that were unwrapped and in the box were also damaged. Now we are going on our third try. Hopefully the third time is a charm. Louis, the delievery supervisor was extremely helpful. How does an organization such as Raymour and Flanigan allow for such negligent delivery practices to occur? Either there is no inspection before it is loaded on trucks for delivery, or its being damaged before or upon delivery. The delivery is the most important part of customer service. The delivery people have the most contact with the customer and ultimately hold the customers satisfaction. Raymour and Flanigan need to make sure that they have competent delivery personnel if they expect to stay relevant in the furniture business. Corporate needs to take a look at this end of their business if they expect to stay competitive and survive in this business.

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  25. I order a kitchen set on Jan 1 and order different chairs which I was informed would take three weeks. They took a month to supposedly come in. the sales lady called me and told me me order was in and they would call the next day to set up a delivery. When they called to confirm the delivery they told me that they would deliver the table and two chairs and the next day they would deliver the remaining two chairs as they were coming from a different factory. Lie number one. They delivered the table and two chairs and then called to say they remaining two chairs were on back order. When I called their customer service number she in turn gave me another excuse. Now the sales lady calls me again stating the two chairs are in and they would call me to schedule Saturday and they were booked for Friday. Well low and behold they called today and said they didn't know when they would deliver them. I proceeded to go to the store after work in Orange, Ct to tell them to come and pick up there furniture and their manager wanted to hear no part of my complaint. He continued to try to bull me again. Well I will be going to the news Station and stated what kind of service, lies and run a rounds you get from that store. This was my first and last time I will ever buy from them again.

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  26. December 24, 2013 went in to the Horseheads, NY store. Found a high top table I loved. Was told the tabletop was on backorder until Jan 23, 2014. Figured we could wait. That would allow us time to sell our current table and chairs. Then was told on backorder even longer until Feb 11. Then on backorder until Feb 18. Called today only to find out we won't know until Feb 20 if it is in or not. Have been called numerous times to set up delivery, told it was in, then told a stool had to be ordered, Then told that tabletop didn't come in. Then told a stool again. Really? This is my first shopping experience with Raymour Flanagan. Needless to say, this will be my last. Very unhappy with the entire process. Sitting at a dining room table that now consists of a folding table and 4 lawn chairs is very discouraging. Congradulations...you are collecting interest off our money of 2 months and we still do not have a table and chairs. Way to go!

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    1. The question is, are they nice lawn chairs or no?

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  27. DO NOT GET THE PLATINUM PROTECTION PLAN. IT IS A COMPLETE FARCE

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  28. I support joe berg I will never shop at raymour flanigan

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  29. This comment has been removed by the author.

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  30. Raymour & Flanigan is a joke! We purchased a patio set (paid in full) at the Nanuet, NY location at the end of May. Our sales associate (Katia) reassured us several times they would hold the set at the store until we moved into our house - which was about 3-4 weeks away. Saturday we received a call from Katia saying the set was no longer available and in stock. Bottom line, THEY SOLD OUR SET RIGHT OUT FROM UNDER US! Katia proceeded to tell me one excuse then I spoke with the store manager and got a completely different excuse!! He actually blamed the Raymour & Flanigan systems! Unbelievable how they can lie to customers and get away with it... What a company!! With all of their advertising, it's no wonder you never hear them talk about customer service. If they did, it would be false advertising. We were going to furnish our entire house but now I will never shop at this place again! POTENTIAL BUYERS, BEWARE!!!

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    1. From my experience, they did you a favor. You would have had more bad experiences with their furniture once delivered. Now go to Fortunoff's and purchase another set. Sorry can't tell you a better furniture store to buy the rest of your furnishings.

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    2. call corporate 315 425-2500 ask for Neil Goldberg - he's the CEO

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  31. If when purchasing from Raymour and Flanigan you decide to purchase the Protection program - be prepared to like THROWING YOUR MONEY AWAY. We purchased over $10,000 worth of furniture that included a dining room set, office table and bookcase.
    We also were Pushed into purchasing the Platinum Protection Plan. A couple of years later we called to have a few issues repaired.
    There were a couple of light stains on the dining room chairs, some scratches on the dining room table, one scratch on a bookcase and the leather top desk had a stain on it.
    The Dining Room table was destroyed - the tech sprayed something on it - that made it rough, dull and hazy looking.
    He also couldn't do anything with the stains on the chairs.
    I thought he fixed the leather top desk and that it would take time to dry, but now we have a few bright spots on the leather.
    Obviously this tech who told me that he had several years experience, either doesn't have the correct products to use or doesn't know how to use them correctly.
    We have a mess.........!
    R & F has offered us a credit for the dining room set, but we can't find anything that we like at their stores. The tech said 'we use to take furniture back and refinish, but don't do that anymore. I suggested to corporate that I get my own furniture repairman - let them refinish the table and they could pay for that repair. Still waiting for their reply..........

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  32. Every piece of furniture in my home is from Raymour & Flanigan. Even our home décor. We used the same Representative in all of our purchases. We even became good friends with the sales person. Bad decision. It took us about a year to pay off everything, but purposely paid for everything slowly because our condo was too small and we were in the process of finding a new home to move into. We had two separate tickets of furniture. One day we asked for a print out of everything we purchased and what we still had left to pay on and noticed that there was a bunch of items we did not order on our tickets. The price tag on both tickets were way more then we had discussed so, of course, we immediately spoke to the salesman. He admitted to us--because there was no way around it-- that he had thrown things on our ticket to make it look like he had sold more for a few weeks to get the commission. We were absolutely furious, but as long as he took all that we didn't purchase off, we would forgive his lies. A few months later we did the same thing and it always seemed as though no matter how much money we put in, we weren't paying it off. The furniture we ordered totaled over 50,000 and by this time we had already payed about 30,000 into it. We complained again and the salesman assured us that he would straighten it out. When he showed us the new tickets, after adjustments, the price looked about right. Finally, after we moved into our new home, the furniture was delivered. There were two chairs from our dining room set missing, two missing lamps, mitch-match lamp shades, and a missing kitchen set. Of course, I am again furious, because I was so excited to put everything together in our new home. When we spoke to the salesman, he says that we never ordered those items and if we wanted them we would have to open a new ticket. You can just imagine how upset I was because I know for a fact I ordered these items and I had the paperwork to prove it. In the end we found out that the salesman put some furniture on our ticket for himself and made us pay for it and when we noticed it he took some of our furniture off the ticket that he thought we wouldn't notice since we weren't getting everything delivered for a year. No one has taken responsibility for this. The salesman still works there and everytime I ask for a manager, they end up putting me in touch with the same salesman who duped us and he just gives us the run around about how things will be fixed. We have spent so much money at this place and we are absolutely disgusted by the way we are being treated. Our bedroom set cost more then 15,000 incudling the mattress and frame. You would think that customers who come in and spend this kind of money, CASH, would be treated great. We paid these tickets off within a year. We also have a finished basement that needed furnishing that was supposed to be furnished with R&F decor/furniture, and believe me when I say, you guys will NEVER see another dime of our money. Someone needs to answer for this. Someone needs to take responsibility for what was done to us and the furniture that we already paid for needs to, either be in our home, or refunded. We just found the corporate number and plan to be in touch. I will work on this for 1 week and if my demands are not met by the end of a weeks time, our lawyer will MOST DEFINITELY be in touch. I am tired of the run around and the lies. Have a blessed day.

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    1. God don't like ugly and doesn't care for pretty to much so while all you people that are stealing peoples money and living high on the hog who work in R/F I want you to know GOD sits high and looks low so if you think you are getting away with stealing peoples money think again so enjoy spoils

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  33. NEVER buy anything from Raymour & Flanigan.....it is the worst, the most unethical and scamming company ever

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  34. I requested a appointment for a technician to come out and repair the drawer under my daughter's bed. Apparently the ball bearings have fallen out of one of the footboard drawer slides. It took more than a week before someone was available to come and I had to take the day off because of the window of availability given. The day of the service, I received a call that the technician would not be coming (as he called out sick). Raymour & Flanigan I have since found out does not employ back up technicians. I made repeated calls to customer service, first speaking to a CSR first who gave me another appointment 10 days from now. Because they could not give me a convenient time period, I asked for a supervisor. They could not help so I requested the service manager (that in of itself took multiple telephone calls & requests) who was unwilling to help but gave me the telephone number for the corporate office. I placed a call to the vice president of customer service and requested they call so I could discuss this situation. My phone call was ignored.

    I have shopped multiple times at Raymour & Flanigan and purchased multiple high dollar items on these visits. I am sincerely disappointed (in the quality of the furniture and especially in the customer service) and am highly doubtful I would return given these circumstances.

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  35. Have purchased several thousands dollars worth of furniture from Raymour & Flannigan, we had the best sales person. BUT, I just ordered and paid for in FULL my kitchen table & chairs. Now a month later when I am about to get delivery for Friday, they call me on MONDAY saying that my set is not IN STOCK anymore and they are not sure if or when it will become available. I call the STORE IN ORANGE CT and speak with the manager who was the WORST. NASTY RUDE DISRESPECTFUL person I have had to experience to speak to. THEY SOLD MY set to someone else. I asked what they are going to do for me, "his answer, WAS NOTHING we can do, it's out of stock" I asked again what will do you for me. I need my table and chairs. He again said we can't do anything. My choices are cancel the order and wait for a refund or possibly wait for the set to come in and then see when they can set up delivery. I asked him to sell me the floor set with a discount, he said absolutely not "they don't sell floor samples. (bull, they sell them in their outlet store a block away). HE ey gave me no other options, he was not sympathetic to my needs. They had my money and sold my furniture. This was NOT a layaway or hold with partial payment. This was an order paid in full a month ago with a contracted set up delivery date. I said what right did you have to sell my property isn't that fraud. He then says to me show me where in the law it states we can't sell your furniture to some one else and that he want's proof that it's "MY PROPERTY" are you kidding me!! He actually want's proof that. (Google it) I hung up the phone, because I could not deal with his attitude. Typical customer NO SERVICE from them. I call corporate who is in total agreement with me. They say go back to the store where if I wait for the item to come back in they will give me a credit on my order. So we go to the store the same day, my sales person just left. I have to deal with the rude Manager. We wait about 20 minutes for him to come over, he ignores us (knowing exactly who we are as he walks by). He Walks over to counter gets a piece of paper. I am extremely polite with a smile, put my hand out to shake his --- he throws the paper on the table where we are sitting, say's your all set Mame, and walks away.. Are you F**%*ing kidding me again. I have to raise my voice to him (because he is walking away not giving shit) to ask if all the same items are on the sheet, he is says as he is walking further away, "it's all on your paperwork".......That put me over the edge. I took the paper work and walked out. How the heck do you get a job like that and still keep it. Shame on upper management for letting your employees treat your customers like that. You will NO longer have my business and I will NEVER AGAIN referee my friends and family. I am so upset that I spent over $10,000 with you people to furnish my home the quality of your furniture does NOT match your high prices. I wish I went to another store who treat their customers with respect. Maybe I should have went to Bassett or Ethan Allen and got top quality furniture for a slight bit more, at least it would last me a lifetime. SO ANGRY>>>>>>>

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  36. My husband and I were in need of a good mattress to cater to both our backs. My hubby is a Army reservist and a cop with NYPD. Since his pd job requires him to be on his feet 8 plus hours, I wanted to make sure that when he was home he got the proper rest needed and you can't do that in a uncomfortable bed. So goes our agreement to make an investment in a quality mattress and bed set. We were deciding between Raymour and Sleepy's. We chose Raymour only because they had more furniture to choose from as far as beds go. So we arrive at this location and was greeted by Frank and we explained to him what we were looking for. So he shows us the mattress area and we went off trying every mattress to find our match. We found the mattress we both loved and went off to look at beds.. There was this beautiful white tufted head board with Swarovski Crystals.. Both hubby and I loved it. It was pricey so we looked at others.. We found a cute one that was cheaper and it was on sale. Though we already had the money to pay for everything Frank wanted to see if we could get financed.. That came up as a no so we were like ok that's fine we'll pay for it no big deal. We get half pretty much close to our place and get a call from Frank saying that we qualified for finance through their store and that we could instead get that nice bed that was tufted. My husband went back and purchased the expensive bed via financed mattress was paid up front already. So Friday comes along and it's time for delivery... Now the only thing I can say is the delivery guys were very nice and patient... With that said... The head board did not fit in either the elevator or stairs.. The poor guys tried their best.. So my husband asked them what should we do. My first instinct was to ask them to return everything but the paintings and mattress and we would just exchange it for the bed we chose before. I didn't suggest that because I didn't know that I could refuse delivery. We did not know this situation was going to happen. Frank just kept reassuring us that it will be ok. So the guys were nice enough to give us some numbers of contractors who can take apart the head board and help put it together since the guys from Raymour were unable to. Neither one of the contractors we called would be available till Monday or Tuesday and will probably charge us 300 or more.. So now we are sleeping on just the mattress we bought, all these heavy pieces of bed all in my room our head board is in the porter room down stairs... I called Raymour seeing if they could help.. The only thing they did was take off the delivery fee.. I was told final sale, no returns, no exchange, and the manager was a jerk! He said I should of refused the delivery... You would think customer service would continue even after you purchase but they basically suck you in and spit you out like dirt!!! We are gonna pay off the bed as quick as we can and never ever purchase there again... All my husbands pd, army, personal friends, and family members will know about this and the word will spread.. I'm literally on the edge of tears because these people are crooks!

    Update: We just found out that the head board can not be taken apart!! We are now stuck with a head board that we can't get up to our place and no help from Raymour!! Not everyone appreciates a military vet.

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    1. Btw, my hubby wants to seek legal action and also report them to the local news station

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