Lids Corporate Office Headquarters

40 comments
Lids Corporate Office Headquarters
7555 Woodland Drive
Indianapolis, IN 46278 USA
Corporate Phone Number: 1-888-564-4287
Customer Service Number: 1-888-564-4287




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40 comments:

  1. My grandson works for Lids and he really loves his job. He is always telling people on his fb page and twitter to come to Lids and buy a hat. He is really into Lids outside of his dancing I have never seen him be so enthusiastic and ready to work however many hours they ask him to work. He really is happy. It hasn't been easy for him but he is such a good natured young man and he shares a lot with me. So I say lots of continued success for Lids- not that you need it but I just wanted to say it. A grandmothers love is sharing a moment in her grandsons life.

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  2. Treats their employees like shit! Does not give them promised hours. Always cutting hours. Never have you clock out for a lunch break. Schedules you for hours you say you can't work.

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  3. LIDS just hired my son 2 weeks ago and then today told him he can't work because he isn't 16 (he turns 16 in less than 2 months). I can't find that requirement ANYWHERE on the job postings! Hope you are ready for a Labor Relations Lawsuit. Age discrimination is not OK.

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    1. He is better off! BELIEVE me and take advice from the other comments. My daughter has been working for Lids at least a few years now. She is constantly stress when she gets home. She is a key holder. Which means she opens and most of the time has to close. They work her like hell and treat her like shit. NO BREAKS, NO TIME FOR LUNCH, and to take a bathroom break...YEAH, YOU CAN FORGET THAT! The regional managers are constantly harassing her with phone calls or text messages on her days off. Regarding bullshit that is going on in the store, instead of them handling it! She has been a dependable and loyal employee, she works 50-60 hours weeks and still gets treated like SHIT!! She comes home crying at times. I have worked in the Human Resources department for another company for over 8 years and advised her to call the Dept of Labor, or the company's Ethics Hotline, but she's young and afraid! I'm at the point of calling them myself and file a report on them. So, tell your son to stay away and take it as a blessing in disguise! He's better off working at Wal-mart.

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  4. Lids is a shitty ass company to work for. The dm's are ass & so are the higher ups. I would recommend working at a fast food restaurant before working for this company. They don't care about their employees and they don't give raises

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  5. I WILL NEVER PURCHSE FROM ANY OF THESE STORES AGAIN!!! DON'T EVER BUY ON AND GET ONE HALF OFF, IT IS A TRAP. MY WIFE BOUGHT MY SON AND I HATS FOR CHRISTMAS AND I CANT EVEN GET THE SIZE HAT I NEED WITH OUT PAYING OUT THE FULL PRICE OF MY SONS 'HALF OFF' HAT!! THIS IS THE WORST AND MOST IGNORANT WAY TO MAKE MONEY! HOW ARE YOU SUPPOSED TO BUY A GIFT FOR SOMEONE WITHOUT KNOW THIER HAT SIZE? YOU CAN'T UNLESS YOU WANT THEM TO HAVE TO PAY (WHAT YOU HAVE ALREADY PAYED FOR) TO GET THE SIZE THAT THEY NEED! NO WHERE DOES IT SAY THIS IN THE STORE OR ON THE RECEIPT?!?!!? SAVE YOUR MONEY AND GO SOMEWHERE ELSE TO FIND THE SAME HAT AT A BETTER PRICE. OH AND THE STORE MANAGER AND CORPORATE CUSTOMER SERVICE WAS RUDE AS HELL!!!!!

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  6. This company needs to be investigated. They hire people for a few months then tell them they are going to let them go and withhold money for things they were suppose to pay them for. Just a bad company that needs to go away.

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    1. Yeah I worked at one for a little bit and had to leave and move out of state. They refuse to send me my paycheck for what i am owed for the days worked.

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  7. My son works from open to close because there is no manager for his store. This has been going on for two months now. No breaks for lunch, dinner or even bathroom. He has to put up a back in 15 minutes sign to go use a restroom. He is a very good worker and is making them money by beating plans. He asked for higher pay than 10 an hour because he was doing the job of a manger. He never got it even though promised. They are not paying a manager and are saving money by using my son. I would not recommend even teenagers taking a part time job with this company.

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  8. Above review may be a little harsh. My son does like his job. Still feel they should pay him more. Reward your good employees or you'll loose them.

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  9. The worst customer service ever!!!!! I placed an order and after a week I called to follow up. I was told it was canceled due to 3rd party verification. I called my credit card company and they said they ok'd the charge. After a 30 minute phone call and a conversation with a supervisor I was told the most asinine reason why my order was canceled. I placed an order 10 months ago, the shipping department shipped me someone else's order with their packing slip, naturally I returned it. Since then for "my security" I can not have any orders shipped to me only to a store for pick up. Because someone in their warehouse was a moron 10 months ago I can NEVER have an order shipped to me. Every order that I will place will be canceled!!!!!

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  10. The worst customer service ever!!!!! I placed an order and after a week I called to follow up. I was told it was canceled due to 3rd party verification. I called my credit card company and they said they ok'd the charge. After a 30 minute phone call and a conversation with a supervisor I was told the most asinine reason why my order was canceled. I placed an order 10 months ago, the shipping department shipped me someone else's order with their packing slip, naturally I returned it. Since then for "my security" I can not have any orders shipped to me only to a store for pick up. Because someone in their warehouse was a moron 10 months ago I can NEVER have an order shipped to me. Every order that I will place will be canceled!!!!!

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  11. I purchased a shirt from their store at southpoint mall in Durham, NC and was told I could return it if it did not fit, well it was way too large and upon going back to the store to return the shirt and get my cash money back they said that they could not help me because they had not made no sells that day to match the amount owed me so I would have to come back take in mind I live one and half hours away and did not know that me paying cash woul not be refunded unless they had made sells that day they could not take the money out of their cash draw to accommodate me, wow what dumb reasons they have, they had no problems taking my cash money, but it's a problem for me to get my refund and how many times do I spend my time and gas back and forth for one and half hours to try and get my money trying to get a number for the CEO and it is hell I would advise anyone to choose another company to shop with they are not what they want to be they are the pits, DO NOT SHOP AT THEIR STORE< NO PERSONALITY AND NO CUSTOMER SERVIVE ETIQUETTE AT ALL< MY FIRST AND LAST EXPERIENCE WITH THEM.

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  12. on march 7 2014 went into the store to buy a shirt and couple of hats for the NEW BASEBALL season had a chcik fil a tea in my hand and upon entering the store was meet and said I could not bring it in ??? I have shopped in that store 100"s of times and NEVER once been told , and NO where at doors to store does it say that
    so was giving a choice to throw it away or leave I left!!!!! compined online and have talked to 7 different people about it and have been to Area Manager will contact me 7 times
    STILL NO CONTACT to this date 4-14-14 VERY POOR CUSTOMER SERVICE SO FAR

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  13. I worked at Lids for a few days last year and went through training. I did not want to quit but had to move for family obligations. They refuse to send me the paycheck that I am owed for the days worked.

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  14. I went in there shopping at horseheads, ny location and the manager was on the phone with her bf checking up on him not paying attention to the customers ! My family has been in there and has seen her bf there just hanging out and she is busy giving him attention neglecting the customers ! Very unprofessional and they bring their personal life to work just stand outside the store and listen to them talk, he was asking for money to go buy weed and she told him when she got off work she would smoke with him and he said why you have smoked on the job before ! Wow just wow where do you find these ppl !

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  15. The whole lids company is a shitty place to work. The wages are terrible, you never have any off days , your Dm's and regional managers bother you even on your day off, favoritism is something they do, this company sucks.

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  16. Worst online shopping experience ever. Items were to be delivered in 12 business days, 15 days later still not shipped? Numerous promises to call me and let me know what's going on, no calls? Tried to cancel the order, they won't? Will never shop at lids again

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  17. Horrible service!!!!! Ordered some haTS almost 30 days ago. I have still not received it. I called to find out why. I was fed a lot of bull. The represenative informed me that the hats had been monogrammed the same day I called and that they would ship out in a day or two. I will never shop at Lids EVER AGAIN!!!

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  18. I'm currently working for lids I THINK!! They made me take a week off then had to call the DM to ask for hours and they haven't given me my hours back!! The little store manager is an ass along with the DM. I'm trying to get in touch with the HR department now but after reading these comments I dnt think I want too.

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  19. These comments are hilarious. Such a sense of ENTITLEMENT amongst the complaints. I'm sure if the complaints were filed correctly that something would be done to correct the mistakes. You all make it sound like you had a surgery completed incorrectly or something. We are talking about HATS here people. Grow Up!!!

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    1. When a company you work for or shop at shits on you, I bet you will have a attitude change.

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  20. Lids has the worst customer service. They don't answer the phone. They sell stuff they don't have in stock and tell you it should be shipped soon and you will receive an email. They have so many excuses but should just admit they can't run their company for shit and do not care about any customers.

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  21. Wrong douchebag that posted at 3:48. It is hard to complain when you can't get a hold of them and they are caught lying over and over again. So in summary, STFU and GFU!!!!

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    1. Amen that's exactly what were dealing with. Going on 2 months

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  22. If I had read these reviews prior to making an online purchase I wouldnt have. Thought my incident was a one time thing but to read others scenarios play out just as mine is now leads one to believe this is the norm on how the company operates. To the person commenting" its only hats" you are correct in thats the product being sold however as a seller you hold certain obligations to your customers , product and associates. Listing an items as "in stock" "ships in 1 business day" and 4 business days later that order is still processing makes little sense to any consumer regardless of what the product is. Payment was made the moment the order was confirmed, the sellers expectations were met by the consumer, why the seller not held accountable or honorable enough to met the consumers expectations? Why list a 24/7 CS line when in fact there is no such service? I followed up on my order 3 days after it should have at least shipped only to be told by a rep " well in a perfect world the order would ship in the stated one business day". This is a representative of the company telling me in a perfect world as an excuse for the lack of service they claim to have. No apology was offered, no agreement that yes sir you are correct this order should have shipped let me look into this. The call itself was pointless as nothing was offered , reviewed or resolved. I emailed my inquiry and was advised I would get a response in 72 if a response is required. 72 hours? If this is only hats why would it take anyone 72 hours to get back to an email , obviously you are understimating the "hat industry" if they are that overwhelmed right? Needless to say I will let this order play out for now as it seems canceling and getting a refund is just as much a mess. I will never order online again from this company and actually reconsidering purchasing anything again from the company. I am a club member , "pro" status for what its worth , however if concerns of other consumers go as I have read there are other providers of this service out there and I will have no ill feelings taking my business elsewhere and detering others if asked.

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  23. 3 weeks and I have received 1 hat from a order of 10. Everytime I speak with someone I get the same blanket statement of the Fulfillment Center is behind and I will receive an e-mail when the products ship. Now when the first hat shipped I never received any type of notification. The supervisor I spoke with stated that she gave me an additional 25% of the purchase price which after checking my bank account never really happened. I had ordered just recently before this order and received the hat within a week. How can a company after 1 week become so far behind that 3 weeks later nothing has been shipped out? Looks like next time I will look elsewhere if I want to purchase a hat or actually walk into a store (which won't be Lids).

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  24. Made an online purchase from Lids, to be delivered to a store about 25 miles away, since I needed to go to that mall sometime anyway, would pick the order up when I went. Got several emails, and two phone calls that my order had arrived, so I went to the mall for that and stuff from Sears. WHen I went to get the order, they said it had not arrived, so I showed them the trackind and the guy who told me that it had not arrived was the one who signed for it!
    He searched for it and found one item out of four....said the others were not coming in for a few days, so I asked why I got emails and phone calls saying the order had arrived, and was told, that is the way it is and I would have to make the 50 mile round trip again......I told him that I would not, and to cancel the entire order. They said they cannot cancel orders that are already in the store, but mine was NOT in the store. He said that he cannot and would not cancel the order, so I refused the one iten they already had and called Discover to dispute the charge as not ever being delivered. Worst. Buying. Experience. Ever.

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  25. I can not believe how rude the Supervisor was to me from the Customer support center. I am so disgusted with them...will never buy from them again! What a horrible way to do business. the name given to me was Tishauna. She needs further training. What a terrible way to represent a company!

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  26. My son has worked for Lids for a few months now. We are at the point of a law suit. He covers shifts for no show store managers, worked 28 straight days no break and on his first day off was called in to open another store. The manager did not show up with a key so a lock smith had to drill the lock so he could open. He was to be there a few hours. No one showed up his manager didn't answer his calls or his text. He was there 10 hours on his day off. The next day he was due to work at 2. He finally got to sleep in he checks his phone at 10 am and found several messages from his manager telling him he needed him to cover for him and open the store. His final message was that my son fucked up. Law suit!!!

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  27. I am livid. I placed an order on Sunday December 13 for 4 items--2 t-shirts and 2 koozies. I just got off the phone with customer service--my agent's name was Jackie--and was told that my order was set to leave the warehouse today! Central time zone is 7:13pm and was told my order would not be here by Christmas--which was the intention obviously. I had a horrible debacle last year, and the year, before with another similar company. I gave the first company a second chance but they disappointed me twice so I sought out an alternative and came across Lids. They had merchandise I liked for gifts so I placed an order and I completely regret the decision!!!! Jackie was the agent on the phone at customer service and all I got was an insincere apology which has made me ever madder!! I also was given a $10 credit to use 'next time'. THERE WILL BE NO NEXT TIME FOR ME WITH Lids!! They never attempted to inform me that my order was going to be delayed. Jackie said their warehouse gets busy and disorganized this time of year. "You're a national company--figure out your logistics!" I plan to post this incident on my social media accounts, I'm looking up the President or CEO of the company and I will make sure he knows how poor their service is and their customer service. HERE'S MY ADVICE--DO NOT USE Lids for your shopping needs ever!!!

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    1. Sorry to hear it. I'm currently going through a similar situation with LIDS and am online trying to find the email address of Ken Kocher [or someone at LIDS to address my complaint to other than 'contactus@lids.com', which I know will be futile.] Did you have any luck getting that contact info?

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  28. I am in the process of filing a complaint with corporate today due to wrongful termination of my 17yr old son this passed Saturday December 26th. The store manager Jason and the DISTRICT MANAGER AARON STENCIL are BOTH unprofessional, inconsiderate and VERY RUDE and sneaky. My son came on board and was the TOP SELLER of store# 5152. He has increased their sales TREMENDOUSLY!!! I am hoping justice is served because if not, I will be contacting ALL the news stations, lawyers, the EEOC And the Child Laboring Dept and EXPOSING all of the non practical ways they do things.

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  29. My husband purchased and paid for a football jersey. $140. The store did not have any in stock so they ordered it for him to be shipped to their store in the mall. Its been over a month and a half and still no jersey. We've called kids multiple times. They said it was sent to the mall but returned because it was delivered to another store. Our last conversation with kids was horrible and full of lies. They said a check was mailed november 2427th which is bull because he only ordered the jersey a week before that. Then they changed their story to a refund request was made. Kids will NEVER get another penny from us.

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  30. I ordered a hat on 2/23/16 it is now 3/18/16. First they sent me the wrong hat which I paid out of pocket to send back at $10. I was told they would send the correct hat and reimburse me, never happened. This is the absolute WORST place I have ever delt with. Zero customer service. Just a total fail. I will be contacting the Better Buisiness Bureau amoung other consumer protection agencies. Do not buy from this company in fact boycott this dump!!

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  31. At the Lids store in Charlotte at the Nascar Hall of Fame. A employee by the name of LINDA is very rude and racist. I will never go back to the Hall of Fame because of how she treated me!!!! She was even rude to my kids. I am going thinking to the local news about it.

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