Journeys Corporate Office Headquarters

25 comments

Journeys Corporate Office Headquarters
Genesco Park 1415 Murfreesboro Road
Nashville, TN 37202-0731 USA
Corporate Phone Number: 1-615-367-7000
Fax Number: 1-615-367-8278
Customer Service Number: 1-888-324-6356
Para Español: 1-866-322-9099




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  1. I purchased a pair of Converse shoes at the Journeys in Fort Collins Colorado December 12, 2012. On Monday, December 31st, 2012 I tried to return these shoes to the Journeys store in Greeley, CO. When I reached the desk they asked if they could help me. I responded I would like to return these shoes my daughter did not like them so, I would just like my money back. She said okay then disappeared for a moment to return and ask if I would like an exchange. I said no. She then left and spoke to other employees that were there. After a few minutes another girl approached me and said she could not return the shoes because the merchandise was not returned in the correct box. She recommended I go to the Fort Collins store where I bought them to try and return them. I told her that was a 45 minute drive for me so I would rather settle it at the local store here in Greeley where I was. I asked her if I could talk to a Manager. There were several girls working that day. She said she was the Manager. Then she explained to me that she had already called and spoke to a gentleman at the Fort Collins store and he told her that they could not give me back money for the shoes. I told her the shoes were on display and the box they were in was the one that was given to me. I then read the receipt for Journeys that lists five guidelines for returns and exchanges this is also posted on the wall at the Journeys store in Greeley. I and the shoes passed all requirements on the receipt and sign. I refused to leave until I was able to speak to someone at a higher level. The gal behind the counter in the Greeley, Co. store told me she was the manager but after several polite requests for higher management she called the Fort Collins store and had me speak to the gentleman she spoke to originally. I gave a short explanation and he said he would allow the return. I explained to him the rules on the receipt and on the wall and how they do not say the product has to be in the original box.
    These shoes were around $92.00. This was the first time I had ever shopped at a Journey's store. Needless to say this was a really bad first experience. The store does have nice merchandise. However, because of this first experience and the difficulty of the return as well as the attitude of the "Manager" at the Greeley, Colorado store I do not see myself shopping at these stores again. I may also share this experience with others because this is not how one should do business. Thank you kindly for listening,

    Ginger Clooten
    Greeley, Colorado
    gclooten@yahoo.com

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    1. If you return shoes the managers get their commision cut at that store for the week for the price of your shoe return.

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    2. And......???? Happy Customers come back!!!!

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  2. I ordered shoes from the sister store shi its been 3 weeks and i still have not got my shoes never again will i shop @ this store too.

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  3. I had bought a few pairs of shoes from the journeys store at river enter mall in San antonio texas...a month passed and I had realized is wasn't going to wear one out of the four pairs that I bought but when I went to return them the manager Danielle at the south park mall location was very rude and talked down to me the hole time when she found that I didn't have the box she told me I couldn't return them I explained to her that nowhere on the return policy does it say I had to have the box after minutes of arguing with her I finally decides to call the store where I originally bought the shoes the manager Jacob was very polite and said that I should be able to return them ...so I went back to the store and told danielle what he had told me she rolled her eyes with an attitude and said I don't know anybody named Jacob I said he was the manager and that he would like to speak with you about me returning my shoes she snatched the shoes out of my hand and went to the back I waited there a few minutes and she told me she wasnt going to return the shoes because they had been worn I NEVER wore the shoes!!!!i said ok now your just making excuses for me not to return them as you could clearly see they had never been worn all of this was going on while on the phone with the manager from the other store he finally just said bring them to his store and he would gladly return the purchase. Never in my life have I ever been treated so horribly by a manager she was very unprofessional and I will probably never shop at journeys again because of this experience !!!

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  4. Today I went to return some uggs I can't really fit and the girl said that they would stretch out and feel better but they didn't and the tall ones don't fit my leggs. So I went in to return them at shi by journeys in the Tucson mall and from the moment I walked in, I got dirty looks from the workers and they all just stood around staring at me. But anyway I told her I wanted to return them and just get my money back. She looked at me 3 week old uggs and said they looked "WORN" and I said well I have walked around in them to see if they would stretch out. She said we can't get you your money back but we can do a exchange! In my head I said what the hell kind of sense does that make! But I asked her why and she said they've been worn and they look worn! I said they're brand new are you kidding me can I take to your management and she made it seem like she couldn't return them because the manager wasn't there but she was second in charge! So I looked at the policy and it said can't return if "WORN"! Okay the definition of worn is..... Damaged and shabby from result of much use! And very tired! Okay well my uggs are in perfect condition and I haven't used them to the point of them being damaged or shabby! I want my $414.00 back for these shoes! The girl told me to come back tommorrow and see the manager, i dont live close to the tucson mall and im a full time student. I dont have time for the nonsense,I can't believe how im being treated. I'll never buy another shoe from shi, and ill go to the news and YouTube if I have to! I'm sick of being walked over because stores are to money hungry to give you a refund! Well im going back in a few days and im calling tomorrow, if I get the run around again I will be doing what I have to do!

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    1. If they didn't fit at the store, you shouldn't of bought them. That's why they allow you to try them on. How dumb can you get?!

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  5. I got a full refund and all I had to do was send in my shoes to journeys the customer service girl was super nice but ill never shop at my journeys again because I might catch a case!

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  6. I recently bought a pair of DC shoes from journeys and after puting them on at home and walking around the house they were just to tight.I took them back to the store that I purchased them at and was told they were worn.The shoes are in perfect condition butI was told I could not exchange them for a half size bigger so I'm stuck with a pair of shoes thatI cannot wear.Very dissapointed in this situation. Worn is defined as 1.Damaged and shabby as a result of much use.
    2.Very tired.

    There is a thing called RTV wich stands for return to vender..It is my conculsion that I will never shop at this establisment again and will not recomend.

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  7. I’m not a complainer quite the opposite if I’m telling the whole truth. However, my experience with your company has made me extremely vocal! After showing shoes I ordered from your site to a friend, he decided he would like a pair for his girlfriend but didn’t have his credit card with him. No problem I’ll order them you! Well had I known by the end of the night I would be out of $286.17 I would have never volunteered!!!

    While checking my email I notice the order went through twice. No problem I’ll call and get one order cancelled. I called your customer service rep around 7ish, Summer was her name. She takes my order information places me on hold for a few minutes and final says “Because the order was placed so closed to each other the system cancelled both orders. (One order was placed at 4:48pm the order at 4:53pm) If you would still like to order them I can take care of that for you right now” I asked twice “Are you sure because I haven’t received a cancellation notice.” She said” let me check one more time. Yes I’m sure!” I check my email a little later… Low and behold at 7:16, 7:20 and 7:21 I get three emails saying your orders have been received. I get back on the phone at 8:12pm to try and fix the situation to be told nothing can be done! I’m so mad at myself for not getting his name after explaining my story and him checking the system. He told me once the orders were received there was nothing he could do. He said he made notes in the system and his supervisor would keep a close eye on the orders. Once it got to UPS they could reroute the packages back to them and after receiving them back a credit would be issued to my account. I asked how long the process would take, 3 to 5 business if not longer because of the holiday weekend. Once again I explain my story and how it wasn’t my fault. Now I’m expected to go through an extended weekend in which I plan to go out of town with my bank account almost $300.00 short! He tells me the same thing, so I asked for his supervisor name in case something else went wrong. He places me on hold and came back to say there are multiply supervisors and they all would be watching the orders. I hang up in anger! I checked my PayPal account and saw the money had not transferred yet. After I calm down I called back again. I got someone name Nancy, I explain again what happen including the last call she was very apologetic but give me the same news. I told her I work for a high end retailer and they would they never put anyone through this. She offered me gift card for all my problems. I appreciated her at least offering something until I open my email this morning and saw a give card for $10.00 You can keep that giftcard along with any further business from me or any person I know personally or via social media. I will never order or recommend Journey. I intend on conveying my experience to all my social media outlets as well as clients and coworks. The best part is I was always not pleased with my first shopping experience from when I order my Puma shoes. You’re shopping cart doesn’t offer multiply payment options. I was shopping with a giftcard and had to call the accounting department to finish the order.

    My formal letter will be in the mail shortly!

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  8. See the above statement....You have yet to responded or acknowledge my email sent on May 25th. Now thanks to your wonderful customer service I’ve received two charges for insufficient funds….See orders 2425978 and 2425976. This is the worst customer service I’ve ever received as a customer and stylist...All other compliants please post on all your social networks

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    1. This is about the dress code or should I say the LACK of a dress code in your store at council bluffs iowa. there is a girl there that dresses soooo bad I will not return. she has long dark hair. I don't know or care to even know her name. she was wearing short short shorts. they rode high, if you know what I mean.she is very loud and it was like party time there. I have talked to some other mothers and they have seen and heard the same thing. it was late in the day and there were several "boys" in there, not buying just hanging out. I can't believe that your company hasn't had complaints before about this store. Yes it is a mall that is dying but for what stores are still there you should at least make an effort to try.

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  9. Journey and Shi both suck all they do is employee a bunch of kids who dont know what they are doing other than stealing from the store all the time. Hopefully they will both be out of business soon

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  10. After reading about the abuse this company has towards its employees in NY, can you say, 'union time', and don't discount this idea. It's about time you understand that you cannot abuse your employees any longer.

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  11. This is in regards to the Berkshire Mall Lanesboro, MA store. On 9/1/13 I went to the Journeys store with my niece and her friend. The store was supposed to open at 10AM. It was noon and the store had a note that said will be open shortly, having a system problem. We left and went to a store in Lenox, MA that was supposed to sell Vans. It didn't so we went back to Journeys... What a joke. It was not 1:45 and the store was still not open. The girls in the store said it would be 10 more minutes. Well 20 minutes after that they finally opened. Every time they would come to the gate it was some lame excuse. At one point I had asked for the number for the corporate office and the girl ignored me and walked away. Only 4 1/2 hours late. We go in and the girls picked out what they wanted and finally one of the workers came over because of course they were swamped. They both tried on a mens size 5 and it seemed a little snug so they asked for a 5 1/2 and with ATTITUDE the girl went to get them. I really wanted to slap her upside the head. It was not their fault that the store opened late and that they were now swamped.... The weekend before school was supposed to open, your stored opens late and you only have 4 people on!!! First of all who was the brain surgeon that didn't think ahead and call in more staff!!! COMMON SENSE.... Then the girls wanted some socks that had no price... when I asked I was told they were $2.40. She didn't tell me that they were $2.40 for each individual sock in the package of 5!!! REALLY... $12.00 for a package of little liners, and I bought 2 of them. What was I supposed to do tell the girls NO because the worker is an idiot!! I was furious..Once Again, No COMMON SENSE! So, I got home that night and called the customer service number that I found online and filed a customer service complaint. They said an email would go to the District Manager to call me. That was on 9/1/13. I called again on 9/6/13 after I still had not received a call. They were sending the email again with a higher priority because the District Managers are only in their offices on Mondays to receive their messages. Needless to say I have called 6 times since the 6th and the message has been emailed to the District Manager 3 times AGAIN with a HIGH PRIORITY... WOW, I have yet to receive a call and as far as I am concerned their customer service is one of the WORST I have ever experienced on ALL LEVELS!! Will Never Shop at a JOURNEYS store again... THEY NEED TO ALL GET SOME LESSONS IN ETIQUETTE AND CUSTOMER SERVICE!!

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  12. I would love to know what you people think is more impotant. A high risk pregnacy and taking an hour off for your doctor appointment or, making it on time to your shift because the store manager will not fix the schedule? So far my finance has not been able to leave work when my father died, when I got hurt at work and was sent to the hospital and now this. This is rediculous and you need to learn how to treat employees. It is no wonder u have stuff on the net about people walking out on your store's. I would love to see what your employee turn around rates are. I am not stopping here. You will be hearing more about this in the future.

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  13. I went into the Journeys Kidz store in Tulsa, OK in Woodland Hills mall. to buy both my granddsughters a pair of boots. My wife & I go to this store often and always buy two or more pairs. Today i went into the store alone, and was greeted by a very pretty black girl. (Not sure how to describe her, her ethnicity makes no difference to me). The ypung lady was polite, patient, and excellent conversation. When i got ready to pay the register wasnt working so weoved to the other register. Next to the second register, there was another girl on the phone crying. I later found out the crying girl, was a manager! When she saw we had switched registers shevrudely waved us away like we were annoying fleas! I was shocked, but didnt comment much becsuse my sales lady was ringing my items up. Upon reading my total we noticed there was a pricing error. After a short investigation, my sales kady announced she would discount one pair of boots by $20. The crying "manager" gets off the phone and rudely interrupts us, and tells me she will NOT discount my item...even though the boot was priced wrong! This so called manager even argued with me for 10 minutes over the boots! I am disappointed and disgusted at that managers horrible customer setvice skills! And she spoke to the nice sales associate like she was trash! I was outraged! If i ever go back into that store it will be to see that sweet fun sales associate! That manager has an ugly rude personality and too immature to be in any position of authority!


    properly so we moved to the next. There was a young lady on the phone, and when we switched registers she rudely waved us away as if we were an annoying fly. Not only was the girl crying and talking loudly on the phone, i later fpund out she was a manager! The nice young lady continued her polite convetsation as she rung up my items. One pair of the shoes was priced wrong, the young lady adjusted the price, (a $20 decrease) and continued. The lady that had been on the phone crying rudely interrupted and told me that she would not fix the pricing error. The rude manager, ustomer service, and the way she spoke to her "employee" like she was trash! I a

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  14. This is a positive comment on behalf of one of Journeys sales help. In Long Island, NY, at the Riverhead Tangers Outlet store I was helped by Nicolas who was an amazing sales person. I couldn't get a pair of shoes that had been discontinued, but still had a pair hanging out in Philadelphia PA (too far to drive for me). I couldn't get them shipped to me because they were discontinued and therefore no longer in the system. I happen to find a pair at that LI store, but they were the wrong size. I explained that I knew there was a pair in PA but couldn't get to them. According to Journeys policy, if the shoes are not in their register computer system they cannot take your money. Another words, once on clearance, and discontinued you can only get them wherever you find them. But This sales person, Nic moved around those policies. He called his DM right there, on a Sat night! Found out how to do this and in a couple of weeks I had my shoes. I have never received such outstanding customer service. He was amazing. Journeys, you need more sales help like Nicolas in Riverhead LI Tangers outlets!

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  15. Journeys has the nicest people working there (Maybe because it's in Canada). They are not pushy, they have excellent shoes and boots for great prices, and the sales associates are always very ready to help you with anything. Everyone complaining about having shoes too small and wearing them then trying to return them- you have WORN them. They have been worn, in a house or not. No one wants to re-sell worn shoes that have been on someone else's feet. Common sense people. For most kids this is their first job. I bet you all weren't a 10 at your first job. Don't be so judgemental and whiney!

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    1. Maybe all these worn return has made me dislike journeys, because my fiance purchased a pair of UGG boots for me on Christmas Eve, since that was what I wanted for Christmas, and of course the mall is closed on Christmas, and once I finally tried them on Christmas I noticed they were already worn and the left one is damaged and washed out. Maybe because is holiday seasons is so busy that people return damaged shoes or even they swap them out when the employees are not looking, but I am very disappointed and hopefully corporate can do something for me.

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  16. Unfortunately my fiance ran into the store on Christmas Eve to purchase the UGG boots I wanted for Christmas. He glanced at the right boot just to see if they were the correct ones, he did say the right one looked about right but he did not notice that the left boot was damaged. When I tried them on Christmas I saw that the left boot was already worn and damaged. When you look up close it has a stain and it looks like someone tried to wash it out but did not work so well. We have never experienced this with this store. We have been loyal customers, and I just cannot believe the situation I am in. I am very disappointed because these boots are so expensive and to just throw away so much money is crazy.

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    1. Call corporate office and dial ext. 8010. This is the CEO ext. and explainyou want tto speak with someone asap! The CEO is out on holiday and won't be back til after the first of the year

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  17. If you are having a problem getting your refund call the corporate number and enter ext. 8010 for the CEO. Also contact your BBB and State Attorney General Office. You WILL get results. This is what I had to do for my son to get his refund!

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  18. I work at "Shi" another store by Journeys and I absolutely hate it. You will only work 30+ hours if you're a full time employee. If your not then you barely average 7-9 hours A WEEK! This is ridiculous, and if the stores not busy they'll call you off. We barely get enough hours as it is so why call someone off !

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  19. While shopping with my kids last Friday, August 8, 2014 around 1:30 - 2:00 PM in the Peabody North Shore Mall with my 12 year old daughter and my 9 year old son, we stopped in Journey to buy my daughter a pair of Vans. She was very excited because she had earned her requested pair of shoes with her good grades. We walked in and proceeded to find the pair of Vans that she had been eyeing for months. I kindly asked the sales attendant (named Michelle) if we could try on a pair of eights, but before I could finish, she rudely interrupted in a deliberate and unmannerly way, "Who are these shoes for"? I stumbled a bit and said, "For her, my daughter." She then hit her hand in her fist and said, "This is my rule... If these shoes are for your daughter, I will talk to your daughter. If these shoes are for you, I will talk to you! That's my rule! Now Dear, what size would you like?" Stunned and trying to grab composure instead of her throat, I said, "What is your name dear?" She said Michelle. Then I said, "Michelle, this is my rule... Iam the Mother of these two and I will let you know who is talking to who! And you need a little humbling if you want to be successful in life... You do NOT talk to customers or anyone for that matter in that way." We left the store and purchased a pair of Vans elsewhere. My kids and I could not believe how rude she was, nor could we figure out where her attitude came from. Needless to say, I have repeated this story so many times, where it will then be repeated by others and that is the beginning of failure for the business. Customer service is key for return of a customer! I will go back 1000 times to an ok store where there are nice people verses an outstanding store with rude people. Rudeness never wins! Where I a hesitant to ask for someone's job, I think she should be removed. This young woman was not just having a bad day, she was simply a rude individual. Once you cross the business doors, you act if you must, but give great customer service which keeps your store thriving.

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