I purchased a pair of Converse shoes at the Journeys in Fort Collins Colorado December 12, 2012. On Monday, December 31st, 2012 I tried to return these shoes to the Journeys store in Greeley, CO. When I reached the desk they asked if they could help me. I responded I would like to return these shoes my daughter did not like them so, I would just like my money back. She said okay then disappeared for a moment to return and ask if I would like an exchange. I said no. She then left and spoke to other employees that were there. After a few minutes another girl approached me and said she could not return the shoes because the merchandise was not returned in the correct box. She recommended I go to the Fort Collins store where I bought them to try and return them. I told her that was a 45 minute drive for me so I would rather settle it at the local store here in Greeley where I was. I asked her if I could talk to a Manager. There were several girls working that day. She said she was the Manager. Then she explained to me that she had already called and spoke to a gentleman at the Fort Collins store and he told her that they could not give me back money for the shoes. I told her the shoes were on display and the box they were in was the one that was given to me. I then read the receipt for Journeys that lists five guidelines for returns and exchanges this is also posted on the wall at the Journeys store in Greeley. I and the shoes passed all requirements on the receipt and sign. I refused to leave until I was able to speak to someone at a higher level. The gal behind the counter in the Greeley, Co. store told me she was the manager but after several polite requests for higher management she called the Fort Collins store and had me speak to the gentleman she spoke to originally. I gave a short explanation and he said he would allow the return. I explained to him the rules on the receipt and on the wall and how they do not say the product has to be in the original box. These shoes were around $92.00. This was the first time I had ever shopped at a Journey's store. Needless to say this was a really bad first experience. The store does have nice merchandise. However, because of this first experience and the difficulty of the return as well as the attitude of the "Manager" at the Greeley, Colorado store I do not see myself shopping at these stores again. I may also share this experience with others because this is not how one should do business. Thank you kindly for listening,Ginger ClootenGreeley, Coloradogclooten@yahoo.com
If you return shoes the managers get their commision cut at that store for the week for the price of your shoe return.
And......???? Happy Customers come back!!!!
My 16 year old granddaughter went of a job interview for Journey at the Newgate Mall, Ogden UT. The older manager, David, asked her to "dance for me". She sat there and he said, "if you dance for me then I will know you'll be outgoing with the customers". I want everyone to know about this. I have been unable to get a response from Journey Corporate Offices. My next step will be attorney.
Journeys is full of shit my wife went threw some negative behavior all so put them on blast never again will I give them a penny of my hard earn money
Why is this company still in business it has been 2months and I cannot get my money back. I ordered a pair of shoes from journey never received them then when I called they had an I don't care attitude. I was told per UPS they delivered the shoes I went back and forth for 4 weeks in the interim I disputed with my bank .UPS said they chargeback the money so journey should refund journey told me because I filed dispute with my bank they cannot give me my money back and I have to deal with my bank now..I WILL NEVER SHOP AT JOURNEY EVER AGAIN BELIEVE IT. I would rather pay 200 dollars for a pair of shoes if it means great customer service
I ordered shoes from the sister store shi its been 3 weeks and i still have not got my shoes never again will i shop @ this store too.
Hi I used to be aa co at Journeys and they do that to see how our going their personalities are. I never did it because I feel like it does cross a line,but I can see why they did it. We used to do it all the time as workers. we'd have dance parties on the chairs all the time. It was never a interview thing from corporate though. Those things fall under the advice from DM's and or store managers
I had bought a few pairs of shoes from the journeys store at river enter mall in San antonio texas...a month passed and I had realized is wasn't going to wear one out of the four pairs that I bought but when I went to return them the manager Danielle at the south park mall location was very rude and talked down to me the hole time when she found that I didn't have the box she told me I couldn't return them I explained to her that nowhere on the return policy does it say I had to have the box after minutes of arguing with her I finally decides to call the store where I originally bought the shoes the manager Jacob was very polite and said that I should be able to return them ...so I went back to the store and told danielle what he had told me she rolled her eyes with an attitude and said I don't know anybody named Jacob I said he was the manager and that he would like to speak with you about me returning my shoes she snatched the shoes out of my hand and went to the back I waited there a few minutes and she told me she wasnt going to return the shoes because they had been worn I NEVER wore the shoes!!!!i said ok now your just making excuses for me not to return them as you could clearly see they had never been worn all of this was going on while on the phone with the manager from the other store he finally just said bring them to his store and he would gladly return the purchase. Never in my life have I ever been treated so horribly by a manager she was very unprofessional and I will probably never shop at journeys again because of this experience !!!
I bought my daughter a size 6 I was there last week in Victoria BC Canada got home went to wrap them last night realized there a size for the guy gave me the wrong size I called in and nicely asked them to order me in the correct size as they have none left and I live an hour and a half away but they will not do this for me and less I come into the store and return the other ones. Worst customer service ever!
Today I went to return some uggs I can't really fit and the girl said that they would stretch out and feel better but they didn't and the tall ones don't fit my leggs. So I went in to return them at shi by journeys in the Tucson mall and from the moment I walked in, I got dirty looks from the workers and they all just stood around staring at me. But anyway I told her I wanted to return them and just get my money back. She looked at me 3 week old uggs and said they looked "WORN" and I said well I have walked around in them to see if they would stretch out. She said we can't get you your money back but we can do a exchange! In my head I said what the hell kind of sense does that make! But I asked her why and she said they've been worn and they look worn! I said they're brand new are you kidding me can I take to your management and she made it seem like she couldn't return them because the manager wasn't there but she was second in charge! So I looked at the policy and it said can't return if "WORN"! Okay the definition of worn is..... Damaged and shabby from result of much use! And very tired! Okay well my uggs are in perfect condition and I haven't used them to the point of them being damaged or shabby! I want my $414.00 back for these shoes! The girl told me to come back tommorrow and see the manager, i dont live close to the tucson mall and im a full time student. I dont have time for the nonsense,I can't believe how im being treated. I'll never buy another shoe from shi, and ill go to the news and YouTube if I have to! I'm sick of being walked over because stores are to money hungry to give you a refund! Well im going back in a few days and im calling tomorrow, if I get the run around again I will be doing what I have to do!
If they didn't fit at the store, you shouldn't of bought them. That's why they allow you to try them on. How dumb can you get?!
I got a full refund and all I had to do was send in my shoes to journeys the customer service girl was super nice but ill never shop at my journeys again because I might catch a case!
I recently bought a pair of DC shoes from journeys and after puting them on at home and walking around the house they were just to tight.I took them back to the store that I purchased them at and was told they were worn.The shoes are in perfect condition butI was told I could not exchange them for a half size bigger so I'm stuck with a pair of shoes thatI cannot wear.Very dissapointed in this situation. Worn is defined as 1.Damaged and shabby as a result of much use.2.Very tired.There is a thing called RTV wich stands for return to vender..It is my conculsion that I will never shop at this establisment again and will not recomend.
I’m not a complainer quite the opposite if I’m telling the whole truth. However, my experience with your company has made me extremely vocal! After showing shoes I ordered from your site to a friend, he decided he would like a pair for his girlfriend but didn’t have his credit card with him. No problem I’ll order them you! Well had I known by the end of the night I would be out of $286.17 I would have never volunteered!!!While checking my email I notice the order went through twice. No problem I’ll call and get one order cancelled. I called your customer service rep around 7ish, Summer was her name. She takes my order information places me on hold for a few minutes and final says “Because the order was placed so closed to each other the system cancelled both orders. (One order was placed at 4:48pm the order at 4:53pm) If you would still like to order them I can take care of that for you right now” I asked twice “Are you sure because I haven’t received a cancellation notice.” She said” let me check one more time. Yes I’m sure!” I check my email a little later… Low and behold at 7:16, 7:20 and 7:21 I get three emails saying your orders have been received. I get back on the phone at 8:12pm to try and fix the situation to be told nothing can be done! I’m so mad at myself for not getting his name after explaining my story and him checking the system. He told me once the orders were received there was nothing he could do. He said he made notes in the system and his supervisor would keep a close eye on the orders. Once it got to UPS they could reroute the packages back to them and after receiving them back a credit would be issued to my account. I asked how long the process would take, 3 to 5 business if not longer because of the holiday weekend. Once again I explain my story and how it wasn’t my fault. Now I’m expected to go through an extended weekend in which I plan to go out of town with my bank account almost $300.00 short! He tells me the same thing, so I asked for his supervisor name in case something else went wrong. He places me on hold and came back to say there are multiply supervisors and they all would be watching the orders. I hang up in anger! I checked my PayPal account and saw the money had not transferred yet. After I calm down I called back again. I got someone name Nancy, I explain again what happen including the last call she was very apologetic but give me the same news. I told her I work for a high end retailer and they would they never put anyone through this. She offered me gift card for all my problems. I appreciated her at least offering something until I open my email this morning and saw a give card for $10.00 You can keep that giftcard along with any further business from me or any person I know personally or via social media. I will never order or recommend Journey. I intend on conveying my experience to all my social media outlets as well as clients and coworks. The best part is I was always not pleased with my first shopping experience from when I order my Puma shoes. You’re shopping cart doesn’t offer multiply payment options. I was shopping with a giftcard and had to call the accounting department to finish the order. My formal letter will be in the mail shortly!
See the above statement....You have yet to responded or acknowledge my email sent on May 25th. Now thanks to your wonderful customer service I’ve received two charges for insufficient funds….See orders 2425978 and 2425976. This is the worst customer service I’ve ever received as a customer and stylist...All other compliants please post on all your social networks
This is about the dress code or should I say the LACK of a dress code in your store at council bluffs iowa. there is a girl there that dresses soooo bad I will not return. she has long dark hair. I don't know or care to even know her name. she was wearing short short shorts. they rode high, if you know what I mean.she is very loud and it was like party time there. I have talked to some other mothers and they have seen and heard the same thing. it was late in the day and there were several "boys" in there, not buying just hanging out. I can't believe that your company hasn't had complaints before about this store. Yes it is a mall that is dying but for what stores are still there you should at least make an effort to try.
Several of the core values are being intuned with culture and slightly irreverent. I personally don't agree with her dressing like that. But loud and out going is encouraged. I was a co manager/ store manager in training there. And to be honest for other reasons am not a fan of JOURNEYS. But in this case I will reply with this. And it's a note to America as well. Stop being offended by stupid shit. If you don't like it keep your complaining to yourself and shop else where.
Journey and Shi both suck all they do is employee a bunch of kids who dont know what they are doing other than stealing from the store all the time. Hopefully they will both be out of business soon
After reading about the abuse this company has towards its employees in NY, can you say, 'union time', and don't discount this idea. It's about time you understand that you cannot abuse your employees any longer.
This is in regards to the Berkshire Mall Lanesboro, MA store. On 9/1/13 I went to the Journeys store with my niece and her friend. The store was supposed to open at 10AM. It was noon and the store had a note that said will be open shortly, having a system problem. We left and went to a store in Lenox, MA that was supposed to sell Vans. It didn't so we went back to Journeys... What a joke. It was not 1:45 and the store was still not open. The girls in the store said it would be 10 more minutes. Well 20 minutes after that they finally opened. Every time they would come to the gate it was some lame excuse. At one point I had asked for the number for the corporate office and the girl ignored me and walked away. Only 4 1/2 hours late. We go in and the girls picked out what they wanted and finally one of the workers came over because of course they were swamped. They both tried on a mens size 5 and it seemed a little snug so they asked for a 5 1/2 and with ATTITUDE the girl went to get them. I really wanted to slap her upside the head. It was not their fault that the store opened late and that they were now swamped.... The weekend before school was supposed to open, your stored opens late and you only have 4 people on!!! First of all who was the brain surgeon that didn't think ahead and call in more staff!!! COMMON SENSE.... Then the girls wanted some socks that had no price... when I asked I was told they were $2.40. She didn't tell me that they were $2.40 for each individual sock in the package of 5!!! REALLY... $12.00 for a package of little liners, and I bought 2 of them. What was I supposed to do tell the girls NO because the worker is an idiot!! I was furious..Once Again, No COMMON SENSE! So, I got home that night and called the customer service number that I found online and filed a customer service complaint. They said an email would go to the District Manager to call me. That was on 9/1/13. I called again on 9/6/13 after I still had not received a call. They were sending the email again with a higher priority because the District Managers are only in their offices on Mondays to receive their messages. Needless to say I have called 6 times since the 6th and the message has been emailed to the District Manager 3 times AGAIN with a HIGH PRIORITY... WOW, I have yet to receive a call and as far as I am concerned their customer service is one of the WORST I have ever experienced on ALL LEVELS!! Will Never Shop at a JOURNEYS store again... THEY NEED TO ALL GET SOME LESSONS IN ETIQUETTE AND CUSTOMER SERVICE!!
I would love to know what you people think is more impotant. A high risk pregnacy and taking an hour off for your doctor appointment or, making it on time to your shift because the store manager will not fix the schedule? So far my finance has not been able to leave work when my father died, when I got hurt at work and was sent to the hospital and now this. This is rediculous and you need to learn how to treat employees. It is no wonder u have stuff on the net about people walking out on your store's. I would love to see what your employee turn around rates are. I am not stopping here. You will be hearing more about this in the future.
I went into the Journeys Kidz store in Tulsa, OK in Woodland Hills mall. to buy both my granddsughters a pair of boots. My wife & I go to this store often and always buy two or more pairs. Today i went into the store alone, and was greeted by a very pretty black girl. (Not sure how to describe her, her ethnicity makes no difference to me). The ypung lady was polite, patient, and excellent conversation. When i got ready to pay the register wasnt working so weoved to the other register. Next to the second register, there was another girl on the phone crying. I later found out the crying girl, was a manager! When she saw we had switched registers shevrudely waved us away like we were annoying fleas! I was shocked, but didnt comment much becsuse my sales lady was ringing my items up. Upon reading my total we noticed there was a pricing error. After a short investigation, my sales kady announced she would discount one pair of boots by $20. The crying "manager" gets off the phone and rudely interrupts us, and tells me she will NOT discount my item...even though the boot was priced wrong! This so called manager even argued with me for 10 minutes over the boots! I am disappointed and disgusted at that managers horrible customer setvice skills! And she spoke to the nice sales associate like she was trash! I was outraged! If i ever go back into that store it will be to see that sweet fun sales associate! That manager has an ugly rude personality and too immature to be in any position of authority! properly so we moved to the next. There was a young lady on the phone, and when we switched registers she rudely waved us away as if we were an annoying fly. Not only was the girl crying and talking loudly on the phone, i later fpund out she was a manager! The nice young lady continued her polite convetsation as she rung up my items. One pair of the shoes was priced wrong, the young lady adjusted the price, (a $20 decrease) and continued. The lady that had been on the phone crying rudely interrupted and told me that she would not fix the pricing error. The rude manager, ustomer service, and the way she spoke to her "employee" like she was trash! I a
This is a positive comment on behalf of one of Journeys sales help. In Long Island, NY, at the Riverhead Tangers Outlet store I was helped by Nicolas who was an amazing sales person. I couldn't get a pair of shoes that had been discontinued, but still had a pair hanging out in Philadelphia PA (too far to drive for me). I couldn't get them shipped to me because they were discontinued and therefore no longer in the system. I happen to find a pair at that LI store, but they were the wrong size. I explained that I knew there was a pair in PA but couldn't get to them. According to Journeys policy, if the shoes are not in their register computer system they cannot take your money. Another words, once on clearance, and discontinued you can only get them wherever you find them. But This sales person, Nic moved around those policies. He called his DM right there, on a Sat night! Found out how to do this and in a couple of weeks I had my shoes. I have never received such outstanding customer service. He was amazing. Journeys, you need more sales help like Nicolas in Riverhead LI Tangers outlets!
Journeys has the nicest people working there (Maybe because it's in Canada). They are not pushy, they have excellent shoes and boots for great prices, and the sales associates are always very ready to help you with anything. Everyone complaining about having shoes too small and wearing them then trying to return them- you have WORN them. They have been worn, in a house or not. No one wants to re-sell worn shoes that have been on someone else's feet. Common sense people. For most kids this is their first job. I bet you all weren't a 10 at your first job. Don't be so judgemental and whiney!
Maybe all these worn return has made me dislike journeys, because my fiance purchased a pair of UGG boots for me on Christmas Eve, since that was what I wanted for Christmas, and of course the mall is closed on Christmas, and once I finally tried them on Christmas I noticed they were already worn and the left one is damaged and washed out. Maybe because is holiday seasons is so busy that people return damaged shoes or even they swap them out when the employees are not looking, but I am very disappointed and hopefully corporate can do something for me.
Unfortunately my fiance ran into the store on Christmas Eve to purchase the UGG boots I wanted for Christmas. He glanced at the right boot just to see if they were the correct ones, he did say the right one looked about right but he did not notice that the left boot was damaged. When I tried them on Christmas I saw that the left boot was already worn and damaged. When you look up close it has a stain and it looks like someone tried to wash it out but did not work so well. We have never experienced this with this store. We have been loyal customers, and I just cannot believe the situation I am in. I am very disappointed because these boots are so expensive and to just throw away so much money is crazy.
Call corporate office and dial ext. 8010. This is the CEO ext. and explainyou want tto speak with someone asap! The CEO is out on holiday and won't be back til after the first of the year
If you are having a problem getting your refund call the corporate number and enter ext. 8010 for the CEO. Also contact your BBB and State Attorney General Office. You WILL get results. This is what I had to do for my son to get his refund!
I work at "Shi" another store by Journeys and I absolutely hate it. You will only work 30+ hours if you're a full time employee. If your not then you barely average 7-9 hours A WEEK! This is ridiculous, and if the stores not busy they'll call you off. We barely get enough hours as it is so why call someone off !
While shopping with my kids last Friday, August 8, 2014 around 1:30 - 2:00 PM in the Peabody North Shore Mall with my 12 year old daughter and my 9 year old son, we stopped in Journey to buy my daughter a pair of Vans. She was very excited because she had earned her requested pair of shoes with her good grades. We walked in and proceeded to find the pair of Vans that she had been eyeing for months. I kindly asked the sales attendant (named Michelle) if we could try on a pair of eights, but before I could finish, she rudely interrupted in a deliberate and unmannerly way, "Who are these shoes for"? I stumbled a bit and said, "For her, my daughter." She then hit her hand in her fist and said, "This is my rule... If these shoes are for your daughter, I will talk to your daughter. If these shoes are for you, I will talk to you! That's my rule! Now Dear, what size would you like?" Stunned and trying to grab composure instead of her throat, I said, "What is your name dear?" She said Michelle. Then I said, "Michelle, this is my rule... Iam the Mother of these two and I will let you know who is talking to who! And you need a little humbling if you want to be successful in life... You do NOT talk to customers or anyone for that matter in that way." We left the store and purchased a pair of Vans elsewhere. My kids and I could not believe how rude she was, nor could we figure out where her attitude came from. Needless to say, I have repeated this story so many times, where it will then be repeated by others and that is the beginning of failure for the business. Customer service is key for return of a customer! I will go back 1000 times to an ok store where there are nice people verses an outstanding store with rude people. Rudeness never wins! Where I a hesitant to ask for someone's job, I think she should be removed. This young woman was not just having a bad day, she was simply a rude individual. Once you cross the business doors, you act if you must, but give great customer service which keeps your store thriving.
Manger at underground journeys in caslton Indianapolis Indiana Emily Wjuek very un perfesionl the store is not being ran perfesionally and I understand why its because she is clearly still a child she is 19 years old.The store is full of careless and dumb employees and mangers and co mangers that contiunously butt in to my personal life. For example how are you ganing acess to my personal profiles and stalking what it is that I am posting,thats my private account I can post whatever,I want on it about whoever I want, at what time I want.It is not anyones buisness, also she refussed to give me coorprates number my parents own buisness I am fully arware of the contract that I signed I know my rights.
Store managers are treated like machines by the company. Required to work 12 hour shifts, not allowed to sit down or take a break, work 60 to 70 hour work weeks, no week ends off ever, Employee can not take sick time when sick and use earned sick time. Employees have been denied family medical leave when needed. Upper management belittle store employees. Managers denied mileage reimbursement to attend required meeting. Employees are promised advancement and then given the run around.
Working for this company opened my eyes to how shady people an big companies can actually be i was a assistant manager what they tried calling the position MIT with a base rate of 145 a week an commission which they don't want the customers to know that an over time wasn't even equal to the minimum wage per hr, 50 plus hrs an no real lunch time not to mention having to work for a lazy scam artist they called a store manager he scams the customers an not only does that but makes them buy an extra pair of shoes an says they dont tell me nothing but next day will come in to return the crap he made them buy an complain about it to the next managers an he does it so his numbers go up cause he pushed more then one pair an the one pair that gets returned takes away a single sale which he figured out an told me about not to mention this other scam he pulled which he called spiff which is a pair of shoes has the model number high lighted cause it hasn't been tagged on sale so that he can tell customers once at the register with these shoes you get a free pair of socks when in fact they're not free an they are paying for the socks and tells the customer see i changed the price of the shoes to help you out an the price of the socks is there but cancelled out cause i gave you shoes for cheaper, another one of his scams was he would have some shoes with sales tags when really they weren't on sale but just that price an would write employees up if they didn't put the sales tag on the shoes so this all just tells you how crooked the Genesco company is to have employed this scam artist for about 10 years shameful not to mention he treats his employees like they're nothing an easily replicable
Wow!!! Omg omg omg! That sounds like the store here in Norfolk Virginia at military circle mall!!
IM just wondering why I have not gotten paid yet and when I call costumer service, they directed me to an automated message that was no help to me what so ever. I also called the store im working at and for some reason the manager was not even there, this is really messed up.
Ever go to Journeys at Westland Mall in Westland, MI they NEVER GREET OR ASSIST ME. I do not like to play the race card, however, after multiple visits there I feel like it is because I am black. They never greet me, never ask me if I need any help, however, if a white customer comes in after me they IMMEDIATELY go to them to assist. I have walked out from buying shoes for my daughter everytime at that location because of this. It's truly sad and they need to do something about this.
I work at journeys down in Mississippi and I've only been here a week and a half. I've been on schedule from the 29th of July until August 7th. They have cut my hours 3 times... Five minutes before I was supposed to walk in the door.. And twice after I already walked in and was waiting to clock in. "We're slow so we don't need you" I find this to be pretty crappy... If I'm on schedule, I should get to work. If my district area manager puts me down I should get paid for those days. They say they don't wanna go over on payroll, but if I'm on schedule how would we go over? I'm a great sales person... I literally go over my goal everytime I work.. One day I was there for an hour and a half and met my goal.. They told me okay you can go home now. You've done your part. I was scheduled to be there for 5 hours... I'd like to know if I could do something to be done about this. I'm wasting gas and time and effort to make sure I get to work on time every day I'm scheduled, only to be sent home...
Ok, a little about me, I was born in Brownsville TX, have been living in Austin TX for over a decade. I came to Brownsville to visit my sister for my bday weekend. November 7th 2015. My sister took me to the mall and was buying me timberland boots for my bday. The assistant manager Rene was nice, helped us out, brought me boots to try on. He had like five boxes in his hand as we all wanted shoes. I was wearing sandals as I had just gotten a pedicure 5 minutes before. He told me this was his last pair in that size (first lie) . I asked for socks, he gave me some. I tied them on , loved then but as I looked inside, they were stained. He apologized and brought me another pair. He said I promise these aren't stained and they haven't been tried on. Perfect! Left home a happy customer.I get home and to my surprise, he gave me the stained ones! $125 for stained boots? Are you kidding me?!. I was supposed to leave back to Austin at 9am but since the mall opens at 12 on Sundays I had to delay my trip. I went to the mall where I was treated like a piece of trash! It turns out Rene and Joe are total disrespectful scumbags. I kindly asked to exchange the boots and Rene started accusing me of me being the one staining the boots? Is this a joke? I stained them with a pedicure and socks that YOU lent me? Rediculous! He started yelling at me and saying I have dirty sandals in front of all the customers. Joe was agreeing with him and he wasn't even there yesterday! My sister got involved and raised her voice as Rene was yelling at me. She has heart issues.Rene kept yelling at her and upsetting her even more! Where is the customer service? Where is the customer is right? I had to ask her to calm down and told Rene to be quiet and if he wasn't going to help me to give me corporate info. He refused and kept yelling. Joe, instead of calming or controlling his co worker, he called security on us. This is how customers are treated? We spent over $300 in that store the day before. Another bystander was appalled as to how we were treated and told us that he saw Joe and Rene holding hands and he thought they were dating. Wich explains why Joe did nothing to have Rene stop yelling at us.Needless to say, I hate Journeys, will never shop there again as I got scammed to buying the "try on" boots that smell and are stained. Avoid this store everyone!!!! Scam artists!
On November 1 2015 I took my son to JOURNEYS to purchase sneakers. I had 2 gift cards (Mastercard & Visa). They were not JOURNEYS gift cards. The sneakers were $65.00. One card had $36.01 and the other $50.00. I asked the clerk to use the card that had $36.01 to finish the card and they ran the card through. He must of hit the wrong key on the cashier because he had a lost look on his face. When he tried it again, an error appeard stating that there were insufficient funds. I told them that this cannot be, I just used it and I know how much was left. I had him try the other card and again, he must of hit the wrong key because he had the same lost look. Now both cards are showing up as insufficient funds. When I look at the cards Website, you can see that the 1st card for $36.01 was used at JOURNEYS as well as the 2nd one. I said; "ok" then put the money back... The manager told me that they cannot do this from the store and that I have to contact Corporate. I told the manager; "wait"...I just spent $86 at this store and I will leave without the money or sneakers? UNACCEPTABLE!!!! It took the store 3 seconds to take my money, but it will take JOURNEYS 5 business days to return it? This is just wrong!!!! So far Fom 11/1/15 and today is the second week I am still waiting for JOURNEYS to put the money back..... I am still battling this issue..... I too advise anyone to AVOID THIS STOTRE!!!!!!! SCAM ARTIST IS SAYING LIGHTLY ABOUT THIS EXPERIENCE!!!!!
On November 4th 2015 My daughter and I came to visit Journeys in lakeline mall Austin tx and shop for converse. First off it was like party city in there. Employees were doing handstands on the wall, cussing very obnoxiously, had several girls hanging out , not purchasing just talking and laughing. All while we were shopping. we also did not get any help for a while of being in the store. Employee with the name tag Monika came to us and asked what are you guys doing? She spoke to us and got a pair of shoes for us but also acted like she did not want to be at work. We ended up not buying any shoes because of her attitude. Once I told her never mind because the employees were acting to wild. Her response was "ok cool have fun". Her atitude was very poor and as long as she's working I will not come back to that location.
October 2015..( Underground) Journey's.. Military Circle Mall .. Norfolk Va.I really don't understand how store managers obtain these high-paying positions I have witnessed this particular store manager sexually harass young ladies working there I have witnessed him giving job interviews and even if the young ladies are qualified for the position he will not higher than he will hire the ones that seem attracted to him he has broadly said how young his wife is and how young he is I witnessed him yelling at his co manager about a situation dealing with him and his wife because his co manager said that she was going to report him for sexual harassment I have not seen the young lady sense I witnessed her mother coming into the store and approaching the store manager in regard to her daughter it was a really ugly scene I have sent ask around about the young lady that was his cold manager and they said he fired her because of the fact that she or her mother told his wife of him being sexually aggressive or philandering on his wife he has a new store manager now I'm really not sure what is coming of it but it has been said that the mall security was also brought in on the situation dealing with his last call manager she was a beautiful young lady and I cannot remember what her name was but his name is Ricky Taylor . Unexpectedly on one occasion I witnessed a younger man come in and ask the store manager if he needed anything and it was really weird how it happened turns out they were talking about a drug transaction so my question to corporate or whoever is reading this is it company policy that a person has to look a certain way that no man or male figures are hired because of the situation with the store managers this is not the first journey that I went into and seeing that all of the staff is female and the fact that they allow drug trafficking I'm going to stay away because I do not want to be in the store when anything happens thank you and have a wonderful day...But let me say this in closing I really feel that you all need to send someone from corporate undercover young to just find out what the bottom issue is of what is going on at this particular store
I'm sitting here browsing the internet reading all experiences... But this one hit me!!! This is about MY DAUGHTER Jacinta!! Thank you whoever you are for posting this!
I went to journeys Friday around 9pm and have got a friend some shoes, i went to bring them to her and they where the wrong size. i went to bring them back the next day around 11am and the store manager zack tapper world not take then. now that Friday night when i got the shoes he ask for a email i thinking they are for co ponds and he told me to hit yes on keypad he give me a penny back and i leave i get home looking for the receipt and i don't have it so i went back to bring them back he was very rude and told me their was nothing he could do unless i print the receipt. i do not Redmond any one go to Monmouth mall and get a pair of anything there because the services is horrible he had no respect and is VERY disrepectful!!!!!
monmounth mall journeys is NOT THE PLACE!!! STAY AWAY FROM ZACK TAPPER!!!!
Journeys is absolutely the worse store and will not receive any more business from me! I purchased a pair of Uggs for my mother in law as a Christmas gift. When I went into the store in White Marsh, MD and saw that they didn't have her size in stock the employee assured me that she could order them and that they would come to me in in a few days. She said she was 100% sure they would be there after I asked her repeatedly ! Days went by and I hadn't received any confirmation or tracking info in my email and finally decided to call the customer service number. After being on hold for TWO HOURS I decided to call the store where the store manager was completely rude and not helpful at all. They finally told me my order was cancelled the day after I placed it (they never sent me notification of the cancellation). To add insult to injury, I have to wait 7-10 days for a check to come because I paid in cash. They are not trying to do anything to accommodate the situation. Hopefully my mother in law will still have a merry Christmas, no thanks to these assholes!
Journeys Las Cruces, New Mexico has some of the rudest employees I think I have ever had to deal with. I went in yesterday 12/31/2015 to purchase some shoes to wear to go out. These shoes were Toms boot heels, they were $100.00 shoes. I got home tried them with the dress I wanted to wear to the New Years Eve party and didn't like the way they looked. They looked funny with my outfit. So I ended up wearing something completely different didn't wear the dress and didn't wear the shoes. I went in today 1/1/2016 to return these shoes because I need the $100.00 more than I needed the shoes that I more than likely would never wear. I walked in to the same Journeys that I purchased the shoes to be greeted by a girl (ASHLEY) standing behind the counter who asked me "what she could help me with" I replied, "I would like to return the shoes I purchased yesterday." I handed her the receipt as she pulled the shoe box from the bag and proceeded to get the shoes from the box... she examined the shoes and rubbed the bottoms and I proceeded to tell her "they weren't worn I did try them but, I didn't end up wearing them" she never said a word kept going over the shoes and never gave me a response. She didn't say anything for about 5 minutes then she disappeared to the back...about 7 minutes, Her and the assistant manager (ANGEL) returned to the counter with a brand new pair of the same shoes they examine the shoes for another 5 or so minutes touching the bottoms comparing the shoes and lifting the tongue to look inside multiple times never saying a word when I finally had it and said, "This is ******* ridiculous!!!" The assistant manger says "oh well it policy" I said 'I don't care at this point what policy is I don't think its fair to any customer to sit here for 15-20 minutes while you examine the shoes without saying a word to me" "on top of the fact that the shoes still had both stickers on the bottom of them and I went to a house party you think the sticker would last and they wouldn't have scuff marks from people stepping on me accidently" "Oh ive seen the sticker still on them after they've been worn." The sticker was perfect and not a scuff to the shoes.(Talk about terrible customer service)He then told (ASHLEY) I guess go ahead and do it. I then asked for the main managers name and I will be going in to speak with her about this but probably will not be shopping with this store any more.I understand people might do this, buy a pair of shoes and return them after they wore them, but this wasn't the case and for them to be so rude to me about it was uncalled for. For it to take them 15-20 minutes to examine a pair of shoes that I bought yesterday evening to be exact that would've been worn what once at most last night (they weren't) but it would've been obvious they would've been some sort of dirty. They work in a shoe store dealing with shoes is their job and it took them 15-20 minutes to examine shoes to allow me to return them because there was nothing wrong with the shoes.
Never again will I shop at Journeys. I'm trying to return a pair of Doc Martens I bought for my boyfriend. He just doesn't like them! I was told, at the Wheaton, MD store, that they only do cash refunds (or store credits) and that they don't have enough cash to do the refund. They told me if I spent some cash in their store then they would have the cash to give back to me for the shoes I want to return!! Insanity! Calling Corporate to see if they are as corrupt as the local store clerks.