Jeep Corporate Office Headquarters

Jeep Corporate Office Headquarters
Chrysler Group LLC
1000 Chrysler Dr.
Auburn Hills, MI USA 48326-2766
Corporate Phone Number: 1-248-576-5741
Customer Service Number: 1-800-992-1997




79 comments:

  1. I own a 2005 Jeep Liberty (my second Jeep Liberty as I LOVE this vehicle)BUT I don't love the problem with the windows. Please respond! My case number is My name is Debbie Garrels My phone is I have replaced the lever arm in THREE out of four of my Jeep Liberty windows at a cost of $200+ per window. I'm asking that Jeep pay for all three windows as there is obviously a problem with the lever arm and even the dealership admits this problem. I have receipts for all three windows, I don't plan to let this go, I've contacted my TV stations in AZ, I have business cards which I place on all Jeep Libertys I see in AZ alerting them of this problem, I have a POSTER on my Jeep alerting others to this problem. I want to see Jeep take responsibility for this problem and stand behind their product. I love my Jeep and plan to pass it down to my son. I want to be able to say that Jeep takes care of their customers. Please respond.

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    1. Hello I have a 2006 Jeep Liberty with the same problem the windows. I already had 1 fixed about a year ago. told them about the drivers side not working now the passenger side just broke my local dealership wont do anything about it they told me that it is out of warranty they wouldnt even give me a phone number for jeep to call and complain. it sounds to me that there is alot of window problems they need to do a recall. good luck

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    2. I am in the same situation as the two people above. I have a 2004 Jeep Liberty and have had to have three of the four windows replaced. Now I noticed that the fourth window is starting to do the same thing. I have had to pay out of pocket and I feel that Jeep should take some type of responsibility. After all, I plan on keeping my vehicle and maybe buy a new one some day but not with this problem. That is a total of approximately $600.00 that I had to pay. A recall should be done.

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  2. I wish you luck Debbie. I own a 2007 Jeep Grand Cherokee and bought it in 2009 and I have to replace the transmission already and yet the service department still can't locate the problem. After months of searching for the perfect vehicle, obvioulsy, Jeep isn't the one. I will not recommend Jeep or Chrylser to any of my friends or no one for that matter.

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  3. I really wish that Jeep would bring back the Cherokee Sport. The Liberty is not even close to being a Sport. If that vehicle was brought back I would probably cry tears of joy. If they do bring it back; don't slant the front end like you did in Japan's 2500. Make it tough, with good clearance and a strong motor. The Cherokee sport was the baddest SUV besides the wrangler! I don't mean to be negative Nancy hear, but seriously? What is going on with the new models? They all look like high glamour with low clearance and a big fat belly. If you want someone who is a true Jeep lover to come in and help with the design I'll do it for free.

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    Replies
    1. wow that a surprise I am having the same issues with my 2005 jeep liberty took it to the dealer 5x same problem they suppose had replace the transmission with a new one .
      but I am still having the same problem as of to day.

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  4. I have a 2011 Rubicon with the nav package. I installed a lift and bigger tires. Now naturally I realize this would cause the speedometer to be inaccurate. What I didn't realize was that the GPS would also be inaccurate. It appears to me that the GPS is linked to the speedomoeter somehow instead of like every other portable GPS unit out there that shows speeds based on satellites.

    I recieved a speeding ticket because of this issue. I thought I was doing 106 (in a 100 zone) and the cop said I was doing 123. "It is probably because of the bigger tires" (I have 37" tires compared to the stock 32"). I don't think this is right.

    It should be assumed that a Rubicon owner is going to put larger tires on the vehicle. Regardless of that, in general, why is the speedometer linked to the GPS? That doesn't make any sense.

    As it's a 2011, I'm unable to attach any sort of tuner device to be able to change the settings on the computer due to the new OBD lock brought to us in whole by Jeep.

    So essentially my argument is this, Jeep linked the GPS to the speedometer of a vehicle which 8/10 times will be modified and at the same time disallowed the ability to fix the problem by putting an OBD lock on. Way to go on that one Engineers. Surely someone there wasn't quite thinking. I myself am an engineer and this saddens me that the common sense factor was not used for this detail. The only way I can fix this is to spend $1000 for an after market ECM which I'm not about to pay because I can't quite afford that. That's almost as much as I paid for my lift kit AND 5x 37" tires combined.

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  5. Same problem here with the 2006 Liberty window regulator. At $200+ to fix each time they go out is is frustrating that Jeep isn't doing anything. Not even offering a re-engineered part to fix the problem. I am on the 4th window repair right now. Bottom line is simple. No product support from jeep equals me buying a Toyota or any other brand soon. Too bad they can't help a customer out. Hopefully they have quit putting such cheeap parts in the vehicles.

    Greg Wilkins

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  6. I, like so many Liberty owners have issues with the window regulators. I have a 2006 and am about to repair the windows for the 4th time. Too bad Jeep decides it is ok to sell vehicles with such cheap parts. Why hasn't jeep at least upgraded and re-engineered this defective part ? ? ? There are some other options out there to repair this defective cheap jeep part but it still costs $200+. Since I have had zero product backing from jeep it has led me to look at Toyotas and other brands for my next purchase which will be happening by year end.

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  7. Own a 2002 Jeep Liberty Limited. Was informed this morning that a value broke off and is in the engine. To repair this it would cost over $5000 for a new engine. Was there a defect (unbeknownst to anyone) with this year's engine. Not only did this occur, this engine type burns alot of oil. This make and model also is a gas gussler. Other than these issues, I loved this vehicle. I have a call into Corporate to see how they can help me. (I am the second owner to this vehicle). Funny though I own a 1985 Jeep which NEVER had a problem like I am facing today! They surely don't make cars like they used to.

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  8. I have owned many Jeeps. but A Car To Far. I hate that. Why not A Jeep To Far. what is wrong with your marketing dept? I own a Liberty now,and I would never call it a car.The TV show name should be changed before next season,or has it already been dropped.A Car To Far. So stupid. Wilco and out

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  9. I own an 07 jeep cherokee laredo. I bought it in feb of 2011. I have had nothing but issues with it not wanting to start. The display is telling me my transmission is over heated even though it hasn't been driven. I have talked to many owners of the same vehicle and they also have the same problem. This including my insurance agent. Having it towed today the tow company said they pick up A LOT of these due to the same issue. It is my goal to go public with this issue and hopefully corporate will get this issue reslolved!

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    Replies
    1. i have the same exact problem. nothing is wrong with the transmission. its the starter. yet jeep doesnt pay for shit when its a manufacturer malfunction

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  10. How can I request to cancel my extended warranty i purchase last night when I bought my new compass? franktucci@yahoo.com

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  11. SOUTH OAK DODGE/JEEP MATTESON ILLINOIS
    I had been talking to MIKE P for 4 days and had pics of a 2012 Jeep unlimted. A planned weekend test drive was scheduled however, our Friday night opened up and we decided to take the hour+ drive (1 way!) to South Oak. I had called MIKE P twice and he was well aware that we were on our way. Upon our arrival at South Oak, MIKE P told h=me that the auto was "JUST SOLD." MIKE P then said he had found some "DEALS" for us. Funny how the vehicle was "just sold" and MIKE P was able to "find some deals for us" but not a phone to call us and prevent the 2+ hours round trip on a Friday night.
    And the "JUST SOLD" happened the previous day--how inconsiderate not to tell me when I spoke to you--twice!

    The dealership claims:

    We understand your life is very busy and you do not have time to play games with your car dealer. Therefore, we are ready to work extremely hard to make your purchasing experience, not only quick and convenient, but also hassle free and fun! We are always here to provide any information you may need to purchase the right vehicle for you.

    Really?? convenience, no games, hassle free??? I don't think so. How unprofessional of you MIKE P to play those games!

    Judi H Riverside IL

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  12. Has anyone thought about pairing the new pentastar engine and the new 8 speed auto transmission for the 2013Ram truck into a jeep wrangler? Also this engine is rated at 290 HP in my 2012 Wrangler but 305 in the 2013 Ram 1500? what's the deal with that?

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  13. Has anyone thought about pairing the new pentastar engine and the 8 speed auto transmission in the 2013 Ram 1500 and putting them in a jeep wrangler? also this engine is listed to have 305 HP in the 2013 1500 but in my 2012 wrangler it is rated at 290 HP, why is that?

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  14. Why is the dealership service so costly? Chrysler Jeep would do well to break away from this game. Chrysler Jeep would sell 5X the amount of vehicles they currently sell if they would offer reasonable prices on labor and service. A 30,000 mile Service cost $1066.31 in California. It is basically an oil change and spark plugs. The other points on the service are cursury checks. All the American car makers could make a bold move in this arena and we would see sales of American cars soar.

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  15. Ever since I saw and took a ride in a WW-II Willie Jeep I wanted to own one. That is until today.

    At a time in our country when so many jobs have been lost to
    overseas I read an aticle in the Milwaukee Journal that Jeep Corp is moving it's manufacturing plant to CHINA. CHINA! No longer making the Jeep in the USA. Such a shame. Like thousdans of others I am so sick of our jobs still going over seas. Keep your Jeeps Mr Manlley, I can only hope your pleased with yourself!

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  16. I have had three JEEP GRAND CHEROKEE... I will never buy another one if you move manufacturing to China. I put-up with Fiat but I won't CHINA. AND I WILL START A BOYCOTT of all Fiat and Jeep products! HOW DARE YOU EVEN THINK OF THIS Mr. Manlley! You must be a bean counter ...

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  17. Romney said that Jeep is moving American jobs to China. I think this is unpatriotic. I have been thinking of buying a Jeep but not anymore.

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  18. I own a 2008 Liberty limited and I will never EVER EVER tell anybody to buy a jeep, look at a jeep or even think about a jeep! They are nothing but a hassal and nothing but a headache and when the warranty runs out you the owner gets SCREWED!!! I wish I had stuck with the Chevy that I had!! It ran better and I never had problems with it!!!! If only I could have know the correct answer at the time I was looking at a JEEP!!!! JEEPS SUCK!!!!!!!!!!!!!

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  19. Jeeps don't seem to be the quality vehicle that they use to be. I've owned a Cherokee Sport,the regulator went on the drive side window. I duct taped it and made do.It only had 140,000 miles on it when the engine just quit. I traded it for a Grand Cherokee Limited in 2008 and since that time, I've had to replace 2 window regulators in a three week time frame and 3 tire sensors with the warning indicator now saying another one is bad. I just spoke with someone at Jeep and she said the reason there has been no recall is that we are all complaining to the wrong people. The place to call is "The National Highway Traffic Safety Administration" # 1-888-327-4236 So start calling.

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  20. The windshield washer nozzle on the Wrangler is now a non-adjustable part. When standing still or a low speeds, it works fine. At highway speeds, however, the fluid stream is pushed too high by the upward air-flow hitting the windshield. Most of the fluid shoots uselessly over the top of the vehicle. I wish the design engineers would simply try driving a Wrangler at a normal highway speed and try the windshield washer. I am sure they will experience the same problem. It's a problem which on earlier Jeep models was easy to fix, since the nozzle was adjustable. If the fluid is aimed too low while stopped and at low speeds, it's not a problem, since the wipers can move the fluid higher. That doesn't work with the aim too high. I hope that this problem is fixed in future models and that customers will be able to buy replacement nozzles which are adjustable. Thank you.

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  21. ESM- ELECTRONIC SHIFT MODULE ISSUE: P, R, N, D, L ALL LIGHT UP SIMULTANEOUSLY AND THE CAR GETS CONFUSED AS TO WHICH GEAR IT SHOULD BE USING.THE CHECK ENGINE LIGHT HAS COME ON. IT SHIFTS ROUGHLY. OFTEN THE CAR LOSES POWER DRIVING DOWN THE STREET, HIGHWAY AND INTERSTATE, HOW IS THIS NOT A RECALL??? THIS IS THE 4TH TIME THIS HAS HAPPEN, AND THIS TIME THE CHECK ENGINE LIGHT IS ON. DOES SOMEONE HAVE TO GET KILLED BEFORE THIS IS RECALLED??? MY FIRST 2 JEEPS WERE LATE 90'S MODELS, RAN GREAT, LAST ONE WAS A 96 WITH 260k AND STILL RAN GOOD!! THESE NEW JEEPS, AND THE SILLY WARRANTY PACKAGE, GUESS JEEP DOESNT EVEN HAVE CONFIDENTS IN THERE VEHICLES, 3/36 WHAT A JOKE!!! I OWN A $14K 2007 GRAND CHEROKEE LARADO 90K MILE, NOT PAID OFF, HAVE HAD FOR 6 MONTHS, DRIVEWAY ORNAMENT, NEEDS EMS $1000, ALL TIRES SENSORS REPLACED, IDIOT LIGHT STILL ON TELLING ME I HAVE LOW TIRE PRESSURE. JEEP HOW DO YOU HAVE SO MANY COMPLAINTS ON THE NEWER JEEPS AND SLEEP AT NIGHT????

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    Replies
    1. they are worthless and do not care!!

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    2. Chrysler dont give a s....... about any of us in same same boat as u still owe money
      MAYBE WE SHOULD ALL GET TOGETHER AND FILE CHARGES WITH OUR RESPECTIVE ATTORNEY
      GENERALS OF OUR STATES

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    3. I couldn't agree more. I purchased a 2012 Jeep Grand Cherokee Limited spent over 40K on the car and after one year it has been in and out of the shop over two months worth of issues. First it was cylinder heads that needed to be replaced on a brand new car, then all hell broke loose. Engine light would come on, gas sensor not functioning, then to top it all off, one day when i went to pick up my car I noticed a sloshing water sound so i took it back and they said oh yea we found a crack in one of the seams. My car has been the biggest nightmare ever and the worse part about it is the Chrysler Jeep Customer experience. Any corporate person just jerks you around. I am now stuck with this piece of crap car. I have been in a rental for over a month now because service has pulled out the entire dash, the carpeting all the wiring (which was all damaged by all the water that got into the frame and carriage of the car) and after having an appt with some regional chrysler rep scheduled for this week, she calls the service dept and reschedules with them for October,almost a month away and NEVER calls ME the CUSTOMER. Chrysler has an absolutely horrible customer service ethic. Some VP somewhere in the company needs to get out of the office and open their eyes to what is really going on in the company.

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  22. I just bought a 2012 Jeep Compass, the sticker said 29 miles per gal, I'm getting 24 and that's in Fl. I have not gotten more than that on any trip my wife and me have taken. I could have bought a Ford or Chevy, but I wanted to stay with Chrysler, I bought a new Jeep grand in 2005, and just traded it in on this car, I will never never buy another Chrysler product again, and I have owned Chrysler's my whole life, This car will be traded in, I will take a loss, it will be worth it, if you people lie about the MPG what else are you lying about? And for a dealer to say that's just estimated, give me a brake, if that's the best you can do to cover up a lie you better try harder. Stan Steban

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  23. they are the WORST people to deal with. They do not care. Not sure where these people come from but they have hearts of ice. They are mean and uncaring. Good luck to anyone out there who has issues, they do not care and will not give you the time of day!! Sell your Jeeps, pass the word, it will die on you any day and they do not care to help you out. Do NOT buy a JEEP!!

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  24. OK so I was reading car and driver. I saw the undercover pictures for the new 2014 Jeep Liberty are the actually going to make the liberty look like that??? The person who came up with that concept should be fired its a joke. If Jeep really makes that I'm going to boycott them its really turning into a joke with athat new concept. The 2012 Liberty has a really nice body style just do. Little more improvement to that body! 2014 liberty is a joke hope you guys are not serious if you are that designer should be fired!!!!!

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  25. So, Romney was telling the truth? In 10 years when Jeep's are made only in China and Mexico, then we will find out the real truth. However, it will be too late. The media just lied and hammered Romney so that he could not pull out a last minute win.

    So, Union American Workers, you lose. You lose because you are too stupid to think for yourselves.

    I would have lamented the loss of your jobs, however you deserve it. Get in the EBT, and Welfare line like the rest of the Obama Voters.

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  26. If Jeep is building in Japan I will not be buying a Jeep EVER

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  27. Bought a 2004 Jeep Grand Cherokee Laredo in Oct 2011 from a dealership that a suppose friend is the general manager of. I got screwed. They forged my name on the paper to send to First Automotive (service Warranty..Car just got out of the shop..$3000 (had to go through Chrysler) found out that it had an oil leak since day one.(was told there was another one I liked but they couldn't sell it to me because it had an oil leak)Surprise! Surprise! they sold it to me. Tried for over a year to get someone to listen. There was an oil leak, transmission leak, the TCM went out, wasn't given a fob & when they tried to program one they kept frying the wiring, gaskets had to be replaced, then Chrysler tells me that they didn't recon the car...should have never been on the lot...Can anyone say Consumer Fraud Case!!!!!!!

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  28. Hi, I just got my jeep February 6th , 2013..it is a 2009 wrangler x the 6 speed. It had 33,000 miles on it and now has 36,100. my problem is it now has the death wobble. at around 50 mph it shakes so bad. I need help as the factory warranty has expired. I like the jeep just need it fixed....... akeener60550@hotmail.com

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    1. I am on this forum researching to see if there is a recall on this same exact matter. Nothing like feeling like you and your children are about to die or go off the road and get badly injured.

      Did you get any resolution to this problem? We only have had our jeep for about 8mo. and since day one it spent over two months (during 5 separate visits) and then we ended up spending over $2000.00 out of our own money to try to fix this issue. It tamed down a little after alignments and tire pressure adjustments, but it still continues out of the blue and when you least expect it.

      PLEASE TELL ME YOU GOT SOME ANSWERS!!! My family really likes the Jeep, but I can't risk my families well being over a vehicle.

      Desperate for answers - Sam
      omayra66@hotmail.com

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  29. 2014 JEEP GRAND CHEROKEE IS HORRIBLE LOOKS LIKE A OVERSEAS VEHICLE! WAKE UP JEEP

    WE ARE A JEEP GRAND CHEROKEE A HOLLIC! WE LOVE THE 99-04 SERIES BUT HATE ALL OF THE ONES AFTER. JUST HORRIBLE....ITS NOT A DAMN OVERSEAS VEHICLE. DAMMMIT 99-2004 GRAND CHEROKEE's WAS THE LAST GOOD SERIES. 05 & HIGHER THE GRANDS HAVE A MINI-VAN/CARA-VAN BACK HATCH, LOOKS LIKE CRAP. FRONT LOOKS TUFF. THEY HAVE BEEN LOSING ROOM INSIDE FOR PASSENGERS, HAVE BEEN ANGLING YOUR RIGHT FOOT FOR THE GAS PADDLE BECAUSE OF THE TRANSMISSION HUMP. AND NOW, IT LOOKS LIKE A DARN KIA OR MAZDA. JUST WRECKED IT. THIS IS NOT A JEEP.
    OH, NOT COUNTING THE KNUCKLE HEAD IN THE TOP OFFICE THAT MADE THE CHOICE ON THE DISMISSLE OF THE 4.0L STRAIGHT 6 ENGINE. THE BEST THING EVER. NO REASON TO GET RID OF THAT TRUE JEEP ENGINE.

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    Replies
    1. Agree. They have made it too girly small. Hate it.

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  30. I own a 2004 Jeep Wrangler X 4.0 and just the other day it started to run rough. I took it in to a shop and they could not find anything wrong but did check on jeep alerts. In this case number 18-031-03. It appears that the number three cylinder will mis-fire due to a vapor build up cause by manifold heat. No recall appears to have been issued. I called the dealership and they have no record of adding a sleeve around the injector to cut heat. I tried to order one but to avail. I simply need the part number.

    The jeep dealer in Glendora was absolutely no help.

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  31. I bought 2011 Jeep Compass a month ago. While getting new tires, I found out that one of the tire sensors is corroded. Since the Jeep is under 36,000 miles, I'm still covered by original warranty and this part should be replaced free of charge. I called 3 different dealerships and spoke at length with Andrew at Chrysler Jeep on Flatbush. He was absolutely unhelpful and hung up on me. At Majorworld in Queens, it seems the Manager is the only one who knows anything and he wasn't available. I really like my Compass but I have to think long and hard about having to deal with the horrid "eff" the customers service.

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  32. I just bought a 2014 Jeep Grand Cherokee. I was very excited to have the cool radio with xm radio, navigation etc. It also has blue tooth which I had never had before. I paired my phone with my car and the blue tooth worked great for 2 weeks. Then it stopped working. I couldn't pair my phone back up. I took the vehicle back to the dealer and they tried to help me. The salesman tried to pair his phone and his wouldn't pair either. I did a google search and that's how I got here. I did find the uconnect site and found that my phone is not compatible with uconnect. It's just blue tooth. I might not understand how that works but why would my phone work for 2 weeks and then stop? I phoned uconnect and was told that is happening to a lot of people. But they can't do anything about it because the phone isn't compatible. They said it is the phone carriers problem and that they needed to upgrade their phones. Also the day I bought the car and drove away I noticed I had two vents broken. Had to order new ones. Stupid stuff but not happy with Chrysler. Never had a Chrysler and not sure I will again. Wonder what will break next!

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  33. My husband and I both have a jeep. Shortly after his jeep's wrangler unlimited warranty was up, the fuel sensor stopped working. This was causing him to overflow on gas when he filled his jeep up because it would not sensor to shut the gas off. When we took it to the dealership they stated this was a VERY common problem and they had no clue why Jeep had not recalled the issue. I contacted jeep and they offered NO help. Where has customer service we??!! Especially being a LOYAL jeep customer. My next car WILL not be a jeep and it's a shame that they don't realize the effect they have made on loyalty to a brand.

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  34. smfh...where to begin wit my story..a year ago i wuz informed from corporate that back in 1996 there wuz two recallz on my 1995 jeep wrangler 1. catti converter 2. emerg. breaking system. i took it into chrysler jeep dodge of warwick n.y. which mind u they took their sweet ass time fixin (10)dayz n never gave me a loaner everyday when i called to ask when my jeep would be done or if they had a loaner for me NO..im sure u all know how horrible it is to be without a car espec. when u have kidz..finally got my jeep back...NOW.. 2 wkz ago while visiting my sister i parked my jeep in her steep driveway like anyone that drives standard i also put it into first gear..when leaving her house i go to start my jeep while standing outside of it i took it outta of gear n the car nearly ran me over i jumped in it kuz i didnt want it to hit the BMW that wuz parked across the street needless to say i tested out my jeep n parked it on many hills tp see if the same thg happened SURE DID..i cantacted the dearler that fixed it n told them they put a new one in last year mind u the orig. 1 i had wuz still great 20 yrz old never had an issue wit it..so this time wen i made my appt i made sure they had a loaner for me..jeff one of the techz calls me bout 4 hrz. later telling me while taking off the rear left wheel THEY BROKE a sping n this n that BUT i tell him u guys broke it yea he says but itz not included in the recall but how iz that my problem u broke it u fix it n also he proceedz to tell me whoever worked on ur jeep last we cant get off the right wheel kuz the nutz are on soo tight... U GUYZ R the last onez to serviced my jeep i had drumz n new tirez put on 2yrz ago u guyz worked on it 1 yr ago ur machnic put them on this tight the repair price he givez me 355.00 i dont have that kind money IM A SINGLE MOTHER THAT WENT THRU BREAST CANCER A YR AGO WIT TWO KIDZ ONE WHOZ AUTISTIC THATZ MY FULL TIME JOB..i hang up on him i called corporate on this matter therez no way i told them in a yr that the emerg. break wore..i spoke with two ppl at corporate the male that answered told me u call the dealer calm down u let them know u spoke wit us n that a supervizer will contact the both of u in 24hrz wen i called n told the dealer JEFF that he tellz me bring us back our loaner n kum pick up ur jeep r u kidding me ur gonna send me on my way without fixing it the right way wut u shouldve done last yr so i told him ok fix it wen will it be ready in bout 3hrz he tellz me FUNNY it took them 10 last yr to service it i told him ill be in the morning to pick it up in the hopes i would here back from a super from corp. SO he callz me this morning before i could let jeff speak i tell him i want all the parts u told me first that ur guys broke n then they were broken OWE he tellz me u didnt tell me u wanted them we thru them out i said go find them kuz i want them i cant understand how ur tellin me u had to break lug nuts off the right rear wheel to get it off wen u guyz were the last ppl that took the wheelz off he tellz me WE NEVER TOOK UR WHEELZ OFF SMFH HOW DID U REPAIR N PUT IN THIS SYSTEM without taking the wheelz off we didnt have to he tellz me wut we replaced had to do with the inside n under the hood huh thats strange kuz i called 2 mach. n they told me u have to take off the rear wheelz az well az sum one from corporate that told me the same thing....WELL WELL WELL the super jus called me n she tellz me in the recall it didnt involve them haveing to take the wheelz off i guess they jus wanted it fixed right etc etc etc ...this IZ FUKKIN BULLSHIT WTF ...NEVER AGAIN WILL I BRING MY JEEP TO A DEALER ASSHOLEZ

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    Replies
    1. are you all getting reply's or any help? I want to vent to but I need help

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    2. I couldn't agree more, I too am a single mom and have over 12 pages of service records on a 2012 grand cherokee that is just over a year old and have been stranded several times with my children in the car. I have had engine issues and even cracked seams where the car was welded. And get NOTHING but the run around from any corporate person at Chrysler. What a piece of junk. I am so furious. My car has been in the shop for over a month now. Water damage everywhere and can't get anyone from Chrysler to take me seriously.....

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  35. I will have to say i will never buy a Jeep ever again! I own a 2004 Jeep and from the factory the seat belts where installed incorrectly. Since its just me and my wife we had no idea of the problem. Now take into account this was purchased new from Jeep. We have never done any work to it so it had to come from the factory incorrect. Now we have a little girl and need to install a car seat in the back seat. But that was when i realized the seat belts where backwards. So i took the vehicle in to Jeep to explain things. They wanted to charge me for their mistake! And they said they could not help because the vehicle was out of warranty. If i had known of their mistake when we bought the car i would have said something. But since i never realized it they think its my fault for not catching it. All Jeep wants is money and they dont care about our safety. I tried to contact anyone i could to help but everyone at Jeep said we cannot help unless you pay us.Sad to say it but no one in my family will allowed to buy a Jeep. I guess its time to switch to a subaru.

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  36. I have a 2011 Jeep Grand Cherekee, Overland Summit and bought it brand new. I live on a dirt road and in all ways, but one, love this car. The NAV system is HORRIBLE! It's made by Sirius. It's so archaic, I can't imagine Jeep putting this in a high end car. When I bought it, the NAV system was behind by 5 years. It sends me to where businesses used to be! Why, because it has to be upgraded with a DISC! and they haven't released a new one yet. What? Every other NAV system upgrades by satellite constantly. I'm waiting for a DISC! The touch screen is awful, sometimes taking me 4 taps until it responds. It won't accept certain info; like legitimate addresses, if it doesn't recognize it. The worst part is; I can't replace it with an after market, better system because everything on the car is linked into it. And the service people pretend they don't know what the problem is. I've had my unit replaced twice before I realized it was the system and the service people were just jacking me around. Shame on you, Jeep. This might prevent me from buying another car from you!

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  37. I just wrote in about the NAV system and wanted to add that the UConnect doesn't work at all. I'm so tired of rebooting this thing, I just stopped using it. Jeep needs to install a whole new system. One that works!

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  38. This is what the Better Business Bureau says about your dealer in Santa Fe, NM

    THIS BUSINESS IS NOT BBB ACCREDITED
    Lithia Chrysler Jeep Dodge of Santa Fe

    (505) 473-1234 4470 Cerrillos Rd, Santa Fe, NM 87507-9722 http://www.lithia.com

    BBB Rating is F
    On a scale of A+ to F
    Reason for Rating
    BBB Ratings System Overview
    Share Print
    Description
    If you dont believe me go to the BBB page in New Mexico.
    I know because I am one of the people they treated badly!

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  39. I've read all the postings here and while I agree that Jeep customer service is wanting, I own a 2005 Jeep liberty Renegade with 535,000 miles on it...that's right I said 535,000 miles on it. It has the original enigine in it, but i have replaced the transmission once, a well as the rear end, front end, and a miriad of assorted things, to keep the jeep runnning.
    I have been going back to my dealer since I had 350,000 miles on it and never once have they done anything for me or provided an incentive for buying another jeep.
    I have seen commercials on TV lauding the ruggedness of Toyota cars and their ability to go over 100,000 miles.
    Here you have a jeep with over 500,000 miles and nothing has been done.
    As a consumer I will go else where when that times comes to purchase a new car.

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  40. We have bought a 2013 Compass. As far as the outside looks and the way it drives is fine. However why would someone put cupholders in the back floor board for people to have to step over or on? I have noticed this in the Patriot, and Wranglers. I didn't realize that the Compass headlights do not come on by their selves since it was not dark when we traded. The stereo is cheap. I traded a 2012 Chrysler 200 for this 2013. Not sure yet how well I like or dislike but it really is a plain vehicle & I miss my 200. Another thing I noticed is that is does not have NSEW or the dash but does give the temp. This is my first SUV so maybe when I keep this one a couple of years I will trade for the new Chevrolet Impala.

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  41. Don't purchase a Jeep from Airpark Jeep in Scottsdale, AZ. Their service department is terrible.

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  42. I HAVE A 2000 JEEP.I HAVE TAKEN IT IN TO STERNBERG TO FIX THE HEATER. I PAID BUT THE HEATER ISNT FIXED.AIR CONDITIONER STOPPED WORKING, TOOK IT TO THE SAME PLACE. PAID BIG AMOUNT. TOOK IT ON VACATION,AC STOPPED. WENT TO SEARS, THEY ADDED FREON (SP?). WHERE ARE THE GOOD MECHANICS. I AM ELDERLY AND WOULD APPRECIATE SOMEONE WHO WOULD ACTUALLY HAVE FIXED A CAR WHEN YOU PAY FOR THE SERVICE....

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  43. I can't believe the 'non' service I just received from Jeep Corporate! Sep'12 I bought a Jeep from my best friends brother who worked for Crysler for years and died suddenly last spring. It was fine until the back window dropped down and wouldn't go back up. Had my mechanic fix it (probably cost me less than the dealership!) and everything was OK until Feb of this year.

    When I filled the tank, gas would spew out of the tank even when I pumped it myself and didn't use the lock thing. Can't tell you how much fuel I lost even while listening for the tank to fill! The only way to get it to not spew is to only give it so much at a time....not good for road trips!

    Called my local Crysler dealer and was told my Jeep isn't included in the recall. So my mechanic told me to call Jeep directly. A lot of good that did. I was told it was only for the 08 Liberty's and the 07 Cherokee (or something). Even though I've been on a blog specifically for the 2007 Jeep Liberty and it seems they all have the same two issues as I.

    I was told my Justin to take it to my local dealer and they could figure out what the problem is and fix it for me. Yeah, I'm sure, at what cost???

    I've always wanted a Jeep because I'd heard how reliable they were. HA! If this is the kind of 'service' one receives owning a Jeep, I might as well go back to my Mercury or Buick products!

    So disgusted with Jeep right now.

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  44. I (unfortunately) own 2 Jeeps at this time. A 2003 Liberty that also has a driver's door motor problem and has been serviced 6 times for failing to run/sputtering, lack of speed. It also has recall on the passenger's side airbag (actually have the recall card), but it says the dealer can't keep the part in stock, so "don't call us, we'll call you" deal. REALLY???!!! On an airbag???!!!!! Every Jeep Liberty with a 3.7 litre engine that I found states it needs a new engine and IF you can find a Jeep Liberty 3.7 litre engine, what's to say that engine isn't going to go either and I'm sorry, I don't have $3000 or more to replace an engine all the while when Jeep continues to ignore it's problems/defects and not do the right thing by the consumer and fix the safety issues free of charge.

    Our second Jeep is a 2006 Jeep Commander. I needed a safe, reliable vehicle to transport my 4 young grandchildren in. We bought both vehicles used, but we got smart and purchased the extended warrantany with the Commander. The transmission is slipping and I've read on the message boards that it requires an electronic upload/upgrade to correct this problem, even after replacing the transmission, the problem continued. NOW Jeep announced a recall in June on 2005-2010 Jeep Commanders for the electronics issues stating it can cause the car to automatically shift into rear gear as well as the failing to accelerate on the highway (slipping) which is a HUGE SAFETY ISSUE!!! Jeep will not honor the recall on my Commander as they state it is beyond 60,000 miles. No sh*t batman, USED vehicles are usually over 90-100K (or more)miles.

    I am also so digusted with Jeep right now. And I'll leave you with the following:

    A SATISFIED CUSTOMER TELLS 100 FRIENDS, A DISSATISFIED CUSTOMER TELLS THE WORLD!!!!!!!!

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  45. I own a 2005 jeep grand cherokee Laredo I just went for an inspection and the NY STATE DEPARTMENT OF MOTOR VEHICLES failed my inspection due to a recall I got a 10 day extension and this morning I called corporate headquarters spoke to Richard and ladies and gents guess what THEY HAVE NO RECALL and told me flat out that there's nothing they can do about it my husband called the dealership on central park ave in yonkers ny they told him they know about the recall but that we have to pay for the Analysis Now the dealership knows about the recall ny state knows but Chrysler corporation refuses to acknowledge it this car is our only means of transportation my husband needs it for work and we need to take our child to school STAY FAR FAR AWAY FROM ANYTHING THATS ASSOCIATED WITH CRYSLER
    My question to corporate this morning was what do I do the reply was WE ARE SORRY THERE'S NOTHING WE CAN DO
    LIERS

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  46. WHAT A RUN AROUND 3 WEEKS NO BODY WILL HELP 21 DAYS F---KIN DAYS 2013 GRAND $ 50'000 BUCKS AND IT HAS A MISS ***&&^^%$$#@@#$$%^^^&& THAT THE WAY IT WAS BUILT I"M PISSED HEY TATE DODGE THANKS FOR ALL THE HELP HOPE IT FALLS BACK ON YA

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  47. Do NOT buy a jeep. They are the worst. I bought a 2012 jeep compass and from te beginning there are problems. The mechanics are so stupid they say there is so problem but can't figure out what's making the noise. Then my air bag light went on, (7 months of owning it) and I call to make appt and ask them if there is any recall for airbag and they tell me no. I go to my appt and there they tell me actually there is a recall. So why did they tell me no before? Now the light is on again, god forbid someone hits me and the airbag doesn't respond, LAWSUIT! It hasn't been a year with this car just yet. It's brand new but it's like a bunch of drinks put the car together. Very upset, and disappointed. If this problem keeps occurring after my appt today, I will fight to get this car bought back. I have all the papers of the mechanic saying they can't hear a noise or can find issue.

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    Replies
    1. I have been in a battle with Chrysler and our service dept for over six months now with issues on my 2012 grand cherokee that i paid over 40k for. It has had every issue under the sun: engine light, cylinder head, computer module, A CRACK IN THE SEAM that allowed water to get into the frame and under carriage of the car. ALL the computers and wiring had to be replaced. has been in the shop multiple times this time has been over a month. and CORPORATE does not give a crap about the consumers AT ALL!!! I am a single mom with two kids and because of this piece of crap My kids and i have been stranded over 10 times with the car not starting. I just keep getting jerked around and now when i finally have a corporate respresentatvie scheduled to come out this week She calls the service manager to say she cant' make it til october AND NEVERS CALLS ME!!!! WTF. I have never seen a company with worse customer service and reliability. IF a company doesn't give a shit about customer safety then they should not be in business.

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    2. I want to start off by saying that I will NEVER buy a JEEP again. I purchased a 2011 Jeep Grand Cherokee back in Aug. 2013 and had to take it in due to the air suspension in December 2nd, 2013...my car is still at the dealer ship and Corporate won't do a damn thing. It is obvious at this point that the Jeep technicians don't know what the problem is. Is there a lemon law for USED vehicles?????? I don't even want my vehicle back. I need a safe reliable car. I completely understand what you are going through. I wish there was a way out. 45 DAYS AND MY CAR IS NOT FIXED.

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  48. This comment has been removed by a blog administrator.

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  49. I purchased a Jeep Compass on May 25,2013 and have had nothing but a huge headache and what seems to be like never ending problems with the vehicle.
    The car has been in the shop 4 times in the short time I’ve owned the car. Taking care of the issues with the vehicle, has cause me trouble at my place of employment because I am constantly on the phone dealing with this on company time and my boss is now upset. I have been late to work 5 times since I purchased the vehicle because it needed to get repaired.

    I am a single mom and feel like I was sold a lemon and fear for the safety of my child and myself. they have tightened the torque and subframe, replaced the gear rack and pinion. The car has less than 5,000 miles and I do not feel that I should have this aggravation and nightmare with a car that I paid over $20,000.

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  50. First I would like to say that I love my 2007 Jeep Compass. It was bought brand new, and I was so excited to have such a good looking first time new car. However, I must say that I was treated horribly by the dealer. When I stated that I wanted to purchase the car through my Credit Union the smiling salesman was no longer friendly. My questions were answered in such a way that I became uncomfortable. I was told that I did not have the free year of Sirius Radio. At one year, I was called asking if I wanted to renew my subscription. I didn't know I had it. I bought a years worth of oil changes, that should have been offered free. But the dealer ship I bout the car from closed down, and none of the other Jeep dealers would accept the paid for coupons. I was never offered or told about any of the perks given to customers that buy new cars.

    My Compass is now paid in full. For the second time in a year, I am having problems that, of course, are no longer covered under warranty. I have spend an excessive amount of money on what is really a new car (31,650 miles). I will never, ever purchase another Jeep, and I will discourage anyone I know from buying one. I am truly angry.

    I have looked at other reviews, and it seems that the 2007 Compass is nothing but a LEMON!

    Care is making loud thumping sound under front end. I was recently told that I need balljoint replacement and that there are nuts and bolts that need replacing, and that it is dangerous to drive the car. This is ridiculous and I am very, very, angry. Seems a lot of people are having the same problem with this particular vehicle so there must be a defect. WHY won't you do something?????

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  51. Me again! I forgot to mention that I never got any calls, newsletter, recall info or anything regarding the care for my then new car. Other dealers offer maintenance. I got NOTHING! ZIP! By the way, the dearship was located in Dayton, NJ. JEEP you have been around for such a long time, I can't believe that a dealer with such a good reputation is such a RIP OFF. I realize from all of the other comments that what we have to say means absolutely nothing to you. But it feels good to let you know how I feel. I HATE JEEP and I will never, buy another one.

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  52. I see my comment is deleted so I WILL POST IT AGAIN!!!!!!!!!!! I have never had customer service this bad and I am talking about this Auburn Hills Corporate Center. They are the rudest customer service people. An employee Brenda would not let me talk to another person. She just kept asking me the same questions over and over.

    My Jeep Liberty windows have broken four times! The same problem with the defective window regulators. Now they want $775.00 to repair two windows that have fallen open and won't go back up. I do not have the money to repair this problem over and over again. Someone at the Auburn Hills office told me to get a diagnosis, which I did and paid $112.00. The problem was diagnosed as the window regulator. They refuse to pay for it. I am now driving with yellow crash tape over both my windows that are broken. One broken window is the drivers window which is a safety issue. This is the fourth time my windows have fallen open.

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  53. Rainbow Jeep and Chrysler Corporation have admitted to me that this is a Jeep Liberty issue, yet they will not stand behind their product. What is wrong with this company? The man in the service department at Rainbow Jeep in Covington, Louisiana told me there is an issue with the window regulators in Jeep Liberty's.

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  54. I went to buy a jeep at chapman Jeep 89014 Henderson. I told the so called manager I saw online for $18,690.00. I had a turn in jeep liberty that was having window repaired. the manager was told of my price and somehow the $18,690 jeep vin #1c4njcba2ed618091 became $25,550 for a sport compass jeep. Bait & Switch no doubt. Which I thought was illegal. Am I that stupid ? Hell No.

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  55. I own a 2011 70th Anniversary Jeep Patriot. Just over the 40,000 mile mark. I use the vehicle for nothing more than a daily commute. I got hit today with blown tie rods, a busted rear shock, bad spark plugs, and a 2300 dollar bill. For a 3 year old car, this is a little much. I am on my third jeep, and this is by far the worst of my experience. I was optimistic with Chrystler and what appears to be better quality and rugged vehicles from the commercials....but they seem to be getting worse. I regret to say, this will be my last Jeep. Such a shame.

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  56. Purchased a 2012 Grand Cherokee Larado new in May 2012. Check engine light on. #2 piston misfires. Need new cylinder head. Vehicle has 12,600 miles on odometer. Had a coolant leak at 6000 miles. It seems to me that the Chrysler Corp. continues to build defective vehicles which bankrupted them in the past. Look for another government bailout in the future. I should have stayed with Toyota 4-Runner, but imagined Chrysler building better vehicles and wanted to buy American. So much for that.

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  57. Ramsey jeep dealership a bunch of thieves

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  58. I purchased a certified used vehicle from Jeep Ramsey in NJ, they robed selling a defective vehicle, the car is been there 2 times in there garage and still not giving straight answer or not information what soever... I reach out to their headquarters corporation and they also are giving and excuse as I have limited rights..These dealership acted with a lock of ethics, values they are a bunch of thieves. The sales person also gave an attitude as I request an explanation of his neglected performance when I requested before the transaction was complete the car to be check and fix by the mechanic team. I am so mad an frustrated with their unprofessional performance, attitude and taking advantage of the consumer.

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  59. my daughter has purchased two jeeps they were the liberty model in 2008 she bought the jeep liberty with the sky slider roof when she went over 50mph she would hear a whistling sound one day going down I95 the whole top came off and was flapping in the wind she went to a dealer and they said that it would cost at least $3,500.00 without the cost of labor and that she is liable for the cost I went on line and found out that there are many people out there with the same problem jeep won't recognize that a recall is what is needed but that would be a lot of money to come out of jeep's pocket I found a site on the internet trying to get a class action suit against jeep when someone gets hurt or killed then people take notice my daughter wanted to buy a American make car but it definitely won't be jeep

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    1. What is the site of the class action lawsuit? I would like to join...the exact same thing happened to me.

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  60. My 1995 Jeep Cherokee just turned over 400,000 mile last week.
    if volkswagen claims it has more cars that get to 100,000, then my jeep poops a VW every 3 to 4 years.

    Really Love my Jeep
    K, Kroo

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  61. Bought a BRAND NEW 2014 Jeep Patriot last week. Had it for three days and noticed my carpet was soaked. Took it to a dealership locally to find out water has been leaking from the bottom of the windhield ALL in my carpet. Freaking ridiculous. What a piece of crap already. Hopefully this is the only problem I have with water leaking. I have read and read so many complaints about water leakage since Ive discovered mine. I'll be on the fast track of handeling this situation right away if this happens again. I can promise that.

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  62. just had my jeep grand Cherokee worked on in Greenville nc for a safety recall so they decieded I need to spend some money while I was there and all of a suden I had a power steering leak and they would gladly fix for $610.00 - no sign of leak befoe I went in

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  63. My husband has a Jeep liberty! He is a contract rural route driver for the USPS. He go's from Morton Wa to Paradise At Mount Rainier everyday He LOVES his jeep it is just about ready to turn 300,000 Miles!!!! We are ready to buy him a new one but want to order a righthand drive! How do we do this???? Oh and we are keeping the old one as a backup :)

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  64. 2014 Jeep Trail hawk manufactured to not have mud flaps. This has caused damage to the jeep. They do not make mud flaps and the jeep they say was not meant to have any and this is no design flaw. It was meant to operate and happen this way. I drive on regular roads (not dirt road) and it has caused damage to the jeep within 6 months. Chipping and discoloration... Chrysler and Jeep say it was manufactured this way. Have a hard time getting through to a supervisor and they tell me there is nothing they can do to help me but feel good in the fact that my issue helps them innovate better. You can not speak to anyone higher than the people answering the phones. Nothing is being done.

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