Dodge Corporate Office Headquarters HQ

264 comments
Dodge USA Corporate Office Headquarters HQ
Chrysler Group LLC
Address:
1000 Chrysler Dr.
Auburn Hills, MI USA 48326-2766

Phone Numbers:
Corporate Phone Number: 1-248-576-5741
Customer Service Number: 1-800-992-1997

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264 comments:

  1. I recently purchased, what was told to me, late model 2011 Dodge Durango Crew Lux on April 20, 2012 and have yet to enjoy owning my first new vehicle. I have a 2005 Dodge Durango which is and has been a much more enjoyable vehicle! I bought the new Durango as a demo, where the dealership owners wife supposedly drove the vehicle for a few thousand miles. Here lies my first issue with my new Durango! The owners wife apparently activated the year free subscription to Sirius satellite radio, so when I called to activate it sirius tells me it's already on and that there is only about 9 1/2 remaining on it, so when I asked the dealership they stated..."we don't know anything about that and refused to fix it! First strike agonist them...mainly because the sticker included "1 free Year" not 10 months free...so first strike!! Second, they added in the lifetime warrantee for a hefty amount of money, which seems pretty good..BUT!! All they hand you is a pamphlet with several thousands of things covered.....but NO interpretation of how it is covered, nor did they did sit and explain anything....just sign and leave is their motto! When I called because I didn't understand something, the finance manager got mad and arrogant..basically telling me I am an idiot and do not listen!! I told him, "I did about the issue when asked", but then he hands me this pamphlet with no discussion. Here is the issue....I asked about some wording and he was very rude and unprofessional!! I tried to be polite, but when I called him out he got pissed and hung up! Lastly, back to this radio....it doesn't work, and that wasn't reported to the service department. It's been almost a month since I purchased it and it's still not fixed. I am very disappointed with my first new purchase ever!! I will not ever recommend this dealership in Newport, TN to anyone....EVER! It's the worst I have ever seen of unprofessionalism from what is supposed to be a professional and kind atmosphere!! And if my new dodge does not get fixed or start working correctly.....I'll ship it back and ask for my money in return!!

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    1. Chris seekingsJune 8, 2015 at 11:58 AM

      I never have filled out a review on here but I have received such poor customer service that I felt the need to. After I purchased my brand new 2015 Dodge Challenger from this place someone dinged my car door at my apartment complex after only putting 1,000 miles on it. I bring it into the ship and they fixed it and it looked nice but...as I'm driving away my roof is hanging down in the inside of my car and the lining is all in whack for my sunroof. I immediately bring it back and have to set up an appointment with service. I bring it and they make me stay there for 2 1/2 hours just to tell me they took pictures and I would have to bring it back in two weeks later. In that span of two weeks my break lights wouldn't light up all the way, had issues with my breaks, my sunglass holder was slanting to the side of where they "fixed" my car, my car stalled out twice in one day (it's a push button start), and some other odd things that should never occur for a brand new 2015 Dodge Challenger. I brought it in and they gave me a rental for 21 days!!! I had to contact corporate to even have them respond. I would call the sales department and would have to call numerous times to even reach don. Every time I called it went to his voicemail. When he actually did respond it was after a significant amount of time and he didn't address my issues or communicate with me barely at all. So they "fixed" everything but the sunglass holder in which they are waiting for the part. As I got back my car instead of driving the same rental for the last 21 days I wanted to drive my car while I waited for the part. Oh I forgot to mention they had to replace my windshield as well. As I picked up my car tape was still left on from the windshield and they told me I needed to peel it off. Terrible customer service from the start. I tore off the tape and still to this day have adhesive I can't get off my car which looks terrible after twenty minutes of scrubbing. As I drive away I pull my sunglass cover closed to shade out the sun and instantly hear a rip. There is now a big line where it is ripped right down the center of my sunroof cover after only opening and closing it once or twice. The lining they replaced was not level when it came together and is causing the rip. Something that should have easily been detected if they did the work they were suppose to do. Now that needs replaced and the sunglass holder. I have been trying to contact son and corporate told me he would contact me Thursday or Friday at the very latest. It is now Monday and no word from the dealership as I expected. A brand new 2015 Dodge Challenger has gone about a month now with 21 days in the shop and is still not properly fixed. This is the worst customer service I have ever experienced purchasing anything. I have to take it back because it's under warranty and I think they know that and don't care. Don will not communicate with me
      And the work that has been done on my car is obliviously not up to par. I love the car still but can't stand the service and lack of quality work trying to fix my Brand New car. My last car had 100,000 miles on it and I maybe brought it into the shop once and the issue was fixed that day. With this brand new 2015 Dodge Challenger I feel like I have owned a rental car longer than my own car. I am still waiting for son and dodge to contact me. Worst experience I have ever been a part of. Terrible customer service, terrible work, terrible communication....terrible experience. I do not recommend this dealership to anyone. Stay away...very very shady

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    2. Purchased A 2006 Dodge Ram 1500 Sport Vehicle From Premier Chrysler,Jeep,Dodge 13000 I-10 Service Rd. New Orleans,La A Year Ago Have Been Back Several Times Cause Of Issues with this vehicle Brought it in To get a Diagnostic Test The Told Me The Problem and How much It would Cost to Get Repair Because My Warranty didn't Cover it Cool . Paid for The Repair Got In my Vechile to Leave and My Truck Was Doing The Same Thing and Having The Same Problems it Had When I Dropped It Off Poor Customer Service Don't Know What The Mechanics are Doing Cause They Shoud Have Found This Problem the first time around and The Managers at this Business are Crooks Ripping People Off Stay Away From This Business And Puchasr From A Better Dealership The Worst Customer Service I Have Ever Experienced In My Life

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  2. Just purchased a reg cab dodge ram express with $400. extra charge chrome clad wheels why we ever go overseas to fight when we got people here in the us screwing us ,plastic covered wheels call them what they are my first dodge pu defending it to everyone 3rd day I've owned it i find out it has 20" plastic covered wheels your dealers don't offer this information either my 1st and last dodge my wife drives an 012 Chrysler 200 less expensive than my truck but she has 18" alum wheels. I ask the salesman when I was looking at the truck why people have such a bad reponse to dodge he said that was the old dodge. Yeah right thanks for the screwing dodge

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  3. I bought new a 2006 Dodge Charger. I have had nothing but problems with this car. 6 recalls, 3 sets of tires, engine issues, transmission issues, upper intake valve tuner replacement ($1700.00 out of MY pocket) but yet to fix the problem Dodge had to create a kit (if you had to create a kit to fix it, then it should of been a recall issue). My sunroof has been replaced 3 times and in the shop over 6 times to be "fixed" It is still broken. The CD player has been replaced twice and I could go on. Here is why I am here today complaining. I have a moaning noise in my front end when going over speed bumps or potholes and I feel it in my pedal. I explained this to them and even stated perhaps it is my power steering. I have to pay out of pocket for a rental, drop the car off. The next day I get a call saying the car is fixed, test drove and ready to pick up. $797.00 is my bill. I did not get 4 miles down the road, went over some railroad tracks and it made the noise. I immediately called back Dodge and they said to bring it back in on Monday. So over the weekend I find that now that they "fixed" it I have a horrible moaning, clunking sound when I turn left. I drop the car off on Monday and get a call Tuesday that it is my rack & pinion and it will cost me $840.00!!! Are you kidding me? They will not cover it. THEY SHOULD COVER IT. They obviously mis-diagnosed the problem, their bad. I am extremely unhappy and will never purchase a Dodge again and I will be sure and tell everyone I know what crappy automobiles they make! Dodge Corporate Customer Service will be hearing from me....

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    1. I about a new 2006 Dodge Charger as well as my daughter. Have had nothing but problems and I am on a first name basis with the service manager. Final straw is my daughter and I recently paid the car in May. One week after receiving our titles the transmission went out on my daughters car (only 36,000 miles). On July 6 I went out to get in the car and could not put it in gear. Had to have it towed and the driver stated she had towed 5 cars (Chrysler 300s and Chargers) all with the same problem in the last week. I was told the gear shift had locked and the override system did not work and was not covered by the gear shift recall they had in 2008. Cost $682. My nephew also has a charger and on July 10 he called me and his gear shift was locked. I told him what to do to override the lock and, of course, it did not work. Dodge Corporate here I come.

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  4. Single mom struggling to make it, I buy a 2000 Dodge durango 4x4, from used car lot in Sacramento, california, 1st year had to chane compressor, next, water pumo, next stater, next, rebuilt motor had 96,000 on original, next car keeps breaking down no warning with me & my daughter alone on the side of the road, we have towed it into three different. Dodge dealerships, the light on the dash says no bus, not one of these dealerships can find the problem, so after payine three different diagnostic fee's atill have a vehicle that brakes down at will, no warning. As a single mother working for rent, food & clothes, bills for my daughter, school I personally wold not recommend buying a dodge durango to anyone, if you do GOOD LUCK. When it brwaks down & from the research I've done myself it will..............

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    1. Unfortunately, your first mistake was buying from a used car lot. Cars are from auctions and many have rebuilt titles from wrecks or floods. Even if it is a "clean" title, history of vehicle is sketchy. When dealers take used cars on trade-in, they will keep and sell on their own lots the cars that are good risks. The rejects, meaning there is too much work to be done, go to auction. Another piece to your bad luck with this car is the type. 4x4's will typically have more issues than 2WD. Also--do you have the 4.7L or 5.2L engine? The 4.7's have more issues. I have a 2000 Durango 2WD, 5.2L and I am nearing 300k miles with original engine and transmission. Yes--I've gone through one or two water pumps, a heater coil, plugs, wires, belts, etc. but overall the car has been VERY reliable and general maintenance minimal. Like you, I'm a single mom and value having a good, running car. I rub my "Dolly's" dash periodically and thank Jesus for blessing me with such a reliable vehicle.

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    2. I think we should get a class action lawsuit going i have a 5year old dodge 2008 caravan transmision out wow and chrysler wont honor repair told me to go to the welfare office to fix my car butwen they wanted free bail out money it was all good right

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    3. I agree I had a new motor put in my 2006 Dodge truck I was told that it was order from the factory well it wasn't now its back in the shop they had to pull the left head this was surpose to be under warrntry they want to pay for this something need to done about dodge dealships scerwinng people

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    4. I agree also, I’m a disabled single mom struggling to make it, I bought my first vehicle 2009 Dodge Ram and the Dealership Lied about everything said I could get it refinanced in 6 months and when I tried to, the finances companies said I couldn't because of my income, and another dealership told me to checked into it and I contacted the dealership and finance company to get them to send me my contract and application because I never received them, and when I got them I seen where they lied about my income saying I make 4500 a month and FORGE my name to the contract, and they where trying to charge me 60,000 for a used truck. And said I live at my address for 15 years and also put I paid 500 down when I didn’t put anything down. So I called the dealership and told them about the deal and they had me come in and they gave me the run around for about 3 to 4 hours and told me they couldn’t do anything. And the dealership guy also said that another employee did the same thing before. So I know there are more people out there who got rip off .

      So I have been fighting this for 6 months now and they finally call me and ask me to come in to try and come to an agreement and I did and first they wanted me to just give them the truck back and act like I never bout it and I said NO way said if I didn’t then it will just get repo and hurt my credit report and I would be stuck with the bill. So about 2 hours later we came to and agreement , the dealership said they would pay my truck off for me and my credit report would be satisfied and the truck would be mine, but I would need to sign some papers stating I would drop everything and I can consider it as a good will because they normally don’t do this for anyone.

      Only did it because my boyfriend is friends of the family. Well after fighting this for 6 months and being put through hell with the dealership and the finance company over this, I felt I was being pressured and manipulated into something I really didn’t want to do, but I agreed to the agreement and well they paid the truck off and I still don’t have my truck, and my credit report is still showing negative remarks, I feel they lied to me to get me to sign papers so they could hide this. Then the dealership calls me to come in and they would try to get me another vehicle instead of my truck , I told them I wasn’t coming back in unless they give me my truck like they promised. I haven’t heard from them since so I wrote Dodge Corporation but they seem to ignore my letters and I believe Dodge Corporation don’t care about the people who buys off them or what happens as long as they got there money from the sales. I will never buy another vehicle from them and I will not recommend them to anyone. There just a bunch of crooks. And I’m not giving up I will fight this and I will send this in to the FTC and other higher authorities and the Social Media. Let’s let them decide who is in the wrong here.


      They have Humiliated me and caused me a lot of stress over these past 6 months and I think if we all get together and file a class action against them and show them they can’t do this to us. Because they are ripping people off and they are sending misleading and false financial information for submission to a financial institution in order to obtain financing. And False Promising. We can do this. Look me up a [email protected] and put in the subject line, ripped off. Let’ show them they can’t do this to us !! We need to stand our grounds ! I have a consulted who is helping me with this, so let’s do this !

      Thank you
      Alicia

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  5. Service at Carbone Dodge in Yorkville, NY is absolutley terrible. If you want to spend extra money & buy parts that are not needed-call John or Mike. Took my truck there on 5/21. On 5/22 my husband gave them permission to purchase to hook up to computer for diagnotic. The part they said we needed It did not fix my truck. So, now we are on 5/30. My husband was asked to come in so he could talk to the mecahnic. taking a few hrs off from work, he went to carbone and the mechanic did not show up for work that day. Surprise surprise!! On 5/31 my husband went back to Carbone and the mechanioc was there, as says it could be another part. My husban gave them the permission to orde the part. John called my husband on 6/4 and said the part was shipping from St Louis. I called on 6/5 to see if the part was here as it was being expedited-it was not. I spoke w/Erin he said it would be here tmrw-6/6 I called on 6/6 NO PART!! I spoke w/John & mike they assured me the part woukld be here tmrw, 6/7 & was shipping from CT!! JUST LINE OF BULL FROM DAY 1

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  6. Hello Dodge,

    I own a 2006 dodge durango hemi and have had the vechile for two years now. The vechile began giving me major problems wherein I was forced to bring it to ARTIOLI in Enfield CT. The service manager and staff were extreemly rude and patronizing and upon complaint were a bit more friendly. Artioli kept the vechile for three and half weeks and charged me more than 2400 dollars for a laundry list of repairs that were incorrectly completed. They charged me over 500 dollars for a diagnostic and upon thier assumed need for repairs replaced parts that didnt need replacin in the first place. 7 weeks later, today the car is in worse condition than intitially and have to put it back in the garage for an additional 2000 dollars. I am very unsatisfied with the Dodge services and customer relations and am planning on taking corrective action. I will be contacting the CT DMV, BBD and my local media outlets. Dodge should be ashamed!

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  7. Well I would like to add to the dissappointment above. I purchased a 2005 dodge magnum in 2006 it was still new with 560 miles on it. The car was loaded with hemi motor, navigation etc... I did nothing but change the oil every 4,000 miles with synthetic. I took care of the car, and at 108,000 miles, the lifter broke, causing the valve to drop and scar the piston. What this means is a total engine rebuild at a cost of around $7,000!! I called the national customer relations line and was assigned case number. the number I called was 800-992-1997 case number 22449370. I was assigned a case manager named rebekah that told me to have the car towed to the local dodge car dealership to verify damages. the service manager verfied the damage, and rebekah started to look into how available the parts would be to fix. I am thingking ok dodge is going to stand behind their product NOT!. after a week of discussion, it was decided by rebekah that nothing could be done, because the car was "out of warranty" well she knew that when I first called. I spoke to her boss "ally" only to be told the same thing. ally told me she did not have a boss that she could provide me a name for, only a PO box number and address to send a letter to Now I have a car that stickered for over $37,000 that is going to cost me over $7,000 to get back on the road. I have lost my faith in dodge an will never buy another dodge product as long as i live. Furthermore, I will tell anyone/ everyone I know this story. I was not asking for a no out of pocket expense scenerio, however to not be offered any type of assistance tells me they truly do not care about their customers. The hemi motor is a joke!

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  8. Jonathan McLarenAugust 7, 2012 at 5:33 PM

    I bought a 2008 Dodge Charger from a dealership here in Colorado Springs. Iinformed them that there was a shimmy in the right front end abd was told everything checked out. It has progressively gotten worse and apon research there has been issues with the front end wheel bearings and tie rod's. I have again contacted the dealership to see about a possible recall for these items and they say there is nothing in the system. I am an active duty Soldier and I dont feel that we are being treated fairly. I have deployed once since buying the vehicle so it only has 66,000 miles on it. I would like to see DODGE/CHRYSLER assit me in getting these issues resolved. I love my charger and will continue ot buy DODGE vehicles if I get the assistance I need.Ive owned 5 DODGE/CHRYSLER vehicles over the past 8-10 years and really do not want to go to something else.
    PLEASE HELP!!!!

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  9. want to hear one even better? my cousin is stuck in salida colorado town and country dodge dealership. she lives in california and cannot leave w/o the specialty wheelchair van but they have had it for 3 weeks. saying they don't have the tools to fix something like the lifters. so they had to order over night etc and it is three weeks later and cyndy's money has run out. horrible vacation. thanks dodge! daughter's school has started and she is missing it. there are not only kids, but some very serious health issues going on. nobody is paying attention to this very serious issue...... dodge is seriously messing up right now. salida town and country dodge dealer. stay away from them! also called corporate and bryan bs711 out of detroit mich said that even tho she is overwhelmed and frustrated, there is no direct line. that she would have to call through the matrix and try to get a person also. NICE. AND THANK YOU BRYAN. wow. i just may stop buying vehicles all together. what a big wake up call.

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    1. I am a wheelchair user because of a accident, i am a mother of a 4yr old son and an 11 yr old daught. i bought a 2008 dodge grand caravan, a year ago, and have many problems. the main problem is that the transmission is failing, and there is no help from anyone. what alot of people dont understand or know is that we pay alot more for a handicapped van then you would for just a normal van.Just some someone like myself to drive, i have to have installed what is called a transfer seat, that alone is $2,400.00, and a hand controls are $950.00, all these costs are added to the cost of the van, and then for dodge not to stand by and back up there products, well you all have your own special names for them. what is a person like myself and millions like me, on a fixed income to do?? we cant just go and just in a friend car and do what needs doing, these vans are our life lines to interact in the world and be part of this world

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  10. Addys harbor dodge in myrtle beach sc is the worst place in sc to buy a dodge. They will tell you anything and everything to get you to buy a car or truck there but when the deal is over they dont care about you all they wont is ur money. Also they lie bought 31k dollar truck said there was spare keys tht i had to go back next buisness day to get them well supposidly there isnt another keyhaf to pau 200 for a new one. Was cussed at by manager dj stay away

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  11. I own a a 1995 Dodge Laramie SLT V8 5.1, it has 185,000 miles on it. Yep that is right 185,000 miles. I love my pick up it is an extended cab. I had planned on buying a new one but life has taken a very bad turn for the worse for me. I was working at a school that went through some budget cuts and in my department there was going to be one position cut and I drew short straw because I was the last one hired. On top of that my now ex-wife decided that she wanted a divorce and tried to get lots of alimony. The kids testified that they wanted to live with their dad but the judges here seem to side with the women and she got to keep custody. They have talked about running away several times and I have had to talk them out of it. So need less to say I can't not afford to buy a new Dodge pickup. When I do get another pickup my kids are already fighting over who gets it, they absolutly love the truck. After dealing with all of the bad stuff and still dealing with the bad things the ex-wife is always trying to cause with me. It would be nice if Dodge would be willing to give a new truck to me, so I could give my old one to my girls. I know companies don't do things like that anymore, but I truely love Dodge and don't know if I will ever be in the boat to have a new Dodge pickup built for me just the way I want and I have a special one that I have been dreaming about that is very much a one of a kind. I see all of these bad reviews for these new or newer Dodges and they should be thankful that they can buy a new or newer one, if you don't like it there are options for either getting it fixed or exchanged. I would give anything if Dodge would give me a new truck, since I can't afford one. The reasone I will never be able to afford one now is because I now have to apply for disablity and that will never be enough to pay for a new job. So I will go through life with one dream that will never come true. It is what it is and Heavenly Father will provide for those in need. GOD bless everyone for listening to my post and may all your troubles fade away. Thank you.

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  12. DO NOT BUY A DODGE. I have a 2009 Journey that is on it's second full set of brakes, third set of tires, has been in the shop for 3 recalls and 4 warranty issues (that still cost a $100 deductible) and now on a three year old car the paint is literally peeling off. GARBAGE GARBAGE GARBAGE

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    1. I have a 2010 Journey, and I am not happy with it either!! Mine goes through brakes/routers, and tires too often, too! My paint is good. Mine is still undre factory warrany, but service is poor where I live. Might as well try fix it myself!!

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    2. I have a 2011 journey crew. Bought it with only 9000 miles on it. It now has about 17,500 and I have had it in the shop 5 times in 2 months. Had to have a battery, brake repair, someting wrong with the compressor, had to have computer componet replaced, and now the compressor is messed up again. Smoke coming out from under the car. Called Addy Harbour Dodge in Myrtle Beach and told the service manager about the problem. His response was we cannot give us a rental car until he finds the problem. He also said he would drive it until it caught fire. This is the 4th dodge I have owned. WILL NOT BUY ANOTHER DODGE EVER!!!!!!!!

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  13. I just bought a new Dodge Durango Citadel in July of this year and I have had to take it back six times in one month. Transimission leak, alignment, new rotors for a brand new truck, and they still havent fixed the vibrating noise that I've compalined about since I bought it. Each time they said nothin was wrond until I demanded it to be fixed. Its in the shop now and if they dont get it right I WILL BE SUING AND GETTING A NEW VEHICLE ON THEIR MONEY! Its a shame that this Amrican made car from my home town in Michigan is a piece or crap and I will never buy anything from Dodge, Chrysler ever again. Please tell all other friends and neighbors.

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    1. I bought a new 2014 dodge Durango only has 200 mile when I drove it off the lot. Sales person said it needed tire balancing because right rear a little wobbling. So I brought it in to ken Garf dealership west valley Utah were I bought the unit and they checked it out said that they checked it out ran test on every thing and it was fine. One week later transmission blew up while going to shop . Now realize I haven't made the first payment or cashed the down payment yet., all they care about is that the bank has funded and dealer received there money but who cares about the unit its under warranty. Who cares about the warranty I want a new unit that's what I pay for not having people put new parts in on and saying its new. By the way did I also say it had a scratch on bumper and they need to take it too body shop for tree or four day to paint it so its like new? Also found under Neath right rear parts scratched up somebody before me must of hit a curb or something and they sell it as new???But that's ok per Ken Garf west vally Utah.

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  14. CLOSE COMMONWEALTH IN LOUISVILLE, KY!

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    1. DAVID GRAHAM(HODGENVILLE,KY)September 28, 2012 at 7:33 PM

      i agree.i am having problems right now having them(commonwealth dodge in louisville,ky) to do warranty work on my 2011 dodge diesel dually which i purchased new(just over $70,000 sticker).i took it in for service and they did not even change my oil.they said they did but on my way home my (change engine oil)poppped back on my dash so i checked the oil and it was pure black(not been changed)i am going to call the corporate office because the truck has had numerous problems already and only has 17,000 miles so far!!!DAVID

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  15. I' really thinking of making a new purchase of a new vehicle in 2013> 2014.
    I really like the new Dart, but I hate sedans and have no need for one. I'm 63 years young and it's just my wife and I. We bought love the Challenger. But seriously we need more 2 door cars. A lot of us are not Baby Boomers, or are finished with that, and we want our own personal vehicle. We maybe old and stiff but we are not dead. We like somthing sporty that's sleek looking that we can get in and out of. Come on guy's give us a brake bring back the 2 door coupe and sedan . SRT8 and SRT4 should have that option. you really need to give this option on the Dart SRT4
    Thank you very much for your time EP Jefferson

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  16. Why is there a link to Mitt Romney on this site? We all know there would be no Dodge, Ford or GM if he had been 'in power' when the auto bailout was being negotiated!

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  17. PLEASE BEWARE!!
    OF
    FRANK FLETCHER CHRYSLER DODGE
    3111 E. 32nd Street
    Joplin,MO. 64804

    This pass week we were told after having a oil change that we needed a water pump for our Van For over 300 Dollars which would n
    have a timing Belt done too. My husband Refused cause it was starting to get to us that every time we took the van there it needed major repairs. Which also his dad had this Van before us and I knew he kept having to do repairs also. Which had me thinking that I was getting a Lemon. Anyway My husband took the van to a smaller business place which show we Did Not Need A Water Pump Cause There Was NO Sign Of Leakage Or Anything Else. We Told Them About A Transmission That They Said It Needed So We Paid For A Rebuilt One Which Many Of You Know Was Not Cheap. This Auto Shop Show Us That There Never Was A Rebuilt Transmission Put In At All That We Were Taken For BIG BUCKS!!! All I Could Say Was OH WOW WE WERE SCREW All Day Long!!!. LESSON LEARN Never Trust These Big Business Of Any Work They Do On Your Auto. Well We Will Not Be Using This Big Company Any Longer And We Will Tell All Our Friends On What They Did. So If You Feel You Can Repost Please Do So. This Company Needs To Feel The Pain Of There Cheating Ways!!!
    Joanie L Kerr

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  18. I just wnated to let you know that we bought a Fourwinds Sprint motorhome last year. We love it, it is just rigt for us.
    When we bougt it, the check engine ligt was on and the dealer corrected the problem. We zlso had to take the motorhome back for some touch ups on the paint. The dealer had it for almost a month. When we got the motorhome back, we took a short trip. When we were hooking up the lines, thats when wewere very grossed out. When the dealer had the vehicle in the pzint shop, the employees used our bathroom. It was the most upsetting and put a big damper on our trip. After our trip we took it to Tuttle dealership for service. Shortly after we got home from that dealer, wegot a phone call from them. They told us that when the driver was parking the vehicle, he "recked" it. The back windows on te drivers side were shattered out and they would have to keep it longer. We also told them about what had happened at the previous dealer using the restroom. They were also discussed. When we went back to pick up our vehicle, we checked the inside and again noticed that the restroom, again, was used. There was footprints in grease and urine all around the inside of the restroom. This makes us think that your organization "is" in the habit of using the restrooms in the motorhomes they service. I truly hope this is NOT your normal operating procedure. Again, we took a short trip and when our motorhome was recked, the dealership didn't clean up the broken glass. I find this unsatisfactory. Before we went on this trip we serviced the vehicle. Half way to our distination, the check oil light went on. We checked the oil and everything was ok. On our return we took it to the dealer and they keep making excuses for these sensors, if it's not the check oil ligt, its the check the tire pressure ligt. Everytime wetake it back for these problems, they don't seem to have a reason for it. Another issue is the sliding door handle needed to be replaced because wewere unable to open it from the inside and again, it needs to be replaced. We paid quite a bit for this vehicle and things should not be happening like this. I think we should be all these problems replaced and not just some what fixed just to satisfy us. Please help us so we can remedy these problems. Thank you.

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  19. I was wondering what it would take to reinstate a dealership's ability to sell your vehicles? Our local dodge dealer lost its franchise a few years ago because of the economy and never got it back... The reason I am asking is because my boss will only buy vehicles from this dealer, and I don't like fords. The dealer is McKinsey Motors in Clinton, OK.

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  20. I purchased my 1st Dodge vehicle (Journey) in Decmeber of last year (2011). I have had it in the service dept. of my local Dodge dealership...Mak Haik,Temple, Texas, twice. I am so UNHAPPY with the service!!! I would NEVER suggest to anyone to buy a Dodge!! The service drive employees/and mechanics cannot seem to hear or feel any of the things that are WRONG with this car!! It has a knock in the engine, vibration under the hood, A/C compressor has noise, whining in the steering, among many other issues!! NEVER NEVER NEVER BUY A DODGE!!!!

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  21. Purchased a 2004 dodge durango 2years ago....the transfer case motor went out at right at 100k miles ....had the part fixed now it's acting up again .....is this a coMon problem ...very frustrated :-(

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  22. I live in Temple, Texas, and own a Dodge Journey. I have to take it to my local Dodge dealer, Mac Haik. The service there is very poor quality!! I have only had my Journey 1 year, and I've already had it in service 4 times. They never can seem to find/hear the issues. And believe me, the car has many issues!! I wish I'd never bought this car! Mostly because of the service dept. where I take it. The service advisor also has taken a rather sarcastic tone with me this time. If you read this: DO NOT BUY A DODGE!!!

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  23. I inheirited a 1992 Dodge Dakota SPort from my Great Grandfather,its got 154,000 miles on it,and has NEVER had any major repairs since it was bought back in 1993 by my grandfather,this truck is absoloutley amazing,i got lucky,i see lots of other dakotas,and they look and sound like crap,and my dodge dakota,will beat any truck on the street that is stock,so long as its not the new dodge ram xD but seriously,if you're going to buy a used car,go older dodge,and make sure it was cared for,theyre really amazing vehicles if theyre cared for and loved over the years.

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  24. I just bought a Dodge Dart Ralley 2013 friday Dec. 14 .... On sunday we notice large oil stain under the car, YES IT LEAKS!! we took the RALLEY, back to North Star Dodge on San Pedro in San Antonio, the salesman Teri said it has a major defect on the turbo transmission, they have to take down the transmission, said they will provide a rental car until they figure out what to do WITH the RALLEY!!!! Sales Director said they have to contact the corporate office to know what to do... since they are not allowed to touch a new vehicle without corporate authorization, the rude sales director told me we own the car and to bad so sad you own the car. We paid $25 thousand, 2013 BRAND NEW CAR ONLY 34 MILES>>>> CAN NOT DRIVE THE PIECE OF SH!! We left without a vehicle, after 40 minutes, Sales Director me Mr. Leo, called said *just to let know I will TRY to take care of this situatuion.*
    What an INSULT, ABUSE!!!

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  25. PART 2 ON POST DEC 18 2012 reference to the Dodge Dart 2013 with 34 miles and leaking transmission oil,...***** The following day Dec 19, the Executives in North Star Dodge San Antonio, offered us TO SWAP the defective vehicle for a another, we were allowed to SELECT ANOTHER VECHILE, the only option!!! we wanted out our money back!! Now, we have our fingers crossed with this Ralley Turbo,,, whatever!!! but FOR NOW, at least, we can drive a non-serviced NEW CAR!!!***

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  26. I bought a 2011 Dodge Charger w/ 34,000 miles on it in September 2012. In October the driver seat belt stop working and the display warning stays on. Took it back to the dealer where it was purchased (not a Dodge dealer) I was told to take it to a Dodge dealer.
    I made the appointment and took it to the Dodge dealership and was had to pay 123.00 to be told the seat belt was not covered under warranty and the cost to repair would be 324.00 in addition to the 123.00. This is a safety issue, and I think it should be covered under warranty. Anyone one else had this problem?

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  27. I own a dodge sprinter 3500, what garbage. I will never own a dodge product again. I rather walk to where I need to go. Eventually dodge will be out of business. This shitbox truck has been a money pit for me

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  28. Mrs. Charles McKinneyDecember 30, 2012 at 1:25 PM

    My husband and I went to visit the grandkids in N.C. for Christmas. While their our tire presure was reading low. We have Nitro in them. We went to Decon Jones Dodge in Smithfield N.C. to ask them if they could measure the presure. We were told since we didn't but the truck there they could not help us.We had a 800 mile trip back to Florida.I thought any Dodge Dealer would have been able to help us. I guess I was wrong.....

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  29. I have had it with Dodge. They could care less about this issue that I have been having since buying the car. 2 days after the car was purchased it was in the shop. Now here we are a year and a month into it and it just came out of the shop again January 4th 2013. Chrysler Care is a bunch of IDIOTS. The issues have been confirmed with Star and the Dodge Dealer and there is nothing more that can be done to fix my car. I have asked that they either replace the motor trade for a newer model with comparable miles or do a buy back. I found out today that a buy back is not an option. I want DODGE TO STAND BEHIND THEIR BLACK AND WHITE WARRANTY. PERIOD...... Do the right thing and get me a different car. I can't even trade it in to Nissan Dealer as I took in the paperwork that I have on it and they want nothing to do with it and the motor noise, can't say as I blame them. Nice to know that I am paying 18k for a car that is ABSOLUTELY WORTHLESS. I am currently trying to reach someone in Dodge Corporate that wears a suit that will make this right. PERIOD. They want me to take the car to a different dealer to get yet a 3rd opinion on repairing the car. They don't even trust their own STAR group what a joke. I have a 2010 Dodge Charger with a 3.5 engine. PIECE OF SHIT...

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  30. I recently purchased a 2011 dodge nitro heat from munday Mazda in spring tx. I have not even had the car a month and its been to the shop 3 times. First it was a dead battery, second the rpm idle was eratic, up down, up down. So they said the updated the software for the pcm. Well it made a slight difference, but not much. The 3rd time I took it in was due to a gas smell after fueling up. The smell was from under the hood by the driver side. The dodge dealer told me that there was nothing found or any smell. Well, I'm not an expert mechanic, but I have been around cars my whole life, and I know there is something wrong with this vehicle. There is just over 12000 miles on it, and it seems as it may something internal in the engine. Now, I could be wrong, but this is what I feel. Another issue I have us when sitting in park, the car has an ok idle, then it kinda sputters, like there is a misfire, or an issue with an injector. What is the point of taking it to the dealer to have warranty work done, and the end result is there is no issues found! I call bull shit! Theses so called certified technicians are not very qualified, imo. You can't just pull a car in and just give it a quick once over. Dodge needs to invest a lil more time and effort to resolve the customers problems with the vehicles. When you pay a decent amount of money for a vehicle, no matter what make, you shouldn't have to continuously take it in for issues, that are said to not be present, or no issues found. I traded in a 2001 Mazda tribute that I bout used, and never was it in the shop once. You dodge have made me not to ever not want to own a dodge again! I'm sure after all this, there will be other issues come up, and it'll go back to the dealer. Just to get the same answer....no problem found! This is a lesson learned....never buy junk from dodge!

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  31. I recently purchased a brand new 2013 Dodge Journey on Dec 21, 2012 my birthday. Excited I was. Well here it is a month and I hear lots of knocks under my car when i drive and let me not forget the material they stitch the car up with is EXTREMELY CHEAP! Now personally I feel like taking this folk to court. I feel like they do not own up to their warranty and better yet do what they need to do to satisfy the customer. My material stitching in my truck should not be coming up and looking worn within a months time.

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