Napa Corporate Office Headquarters

Napa Corporate Office Headquarters
National Automotive Parts Association, Inc. (NAPA)
2999 Circle 75 Pkwy SE,
Atlanta, GA 30339 USA
Corporate Phone Number: 1-770-956-2200
Fax Number: 1-770-956-2212 ‎
Customer Service Number: 1-800-538-6272
Napa Online: 1-877-805-6272




54 comments:

  1. I have been a loyal NAPA customer for almost 40 years, but up here in Port Townsend Washington, we have a running joke...Napa, the wrong part, Guaranteed!!! Followed by: I wish I had a commercial account, so I could have the wrong parts delivered!!! I finally finished working on my rig, after getting 4 wrong parts in a row. This verges on the ridiculous, as I drive a common vehicle. I expect to get an error once in a while, but not this. From now on I will bring my old part in for comparison, rather than trust the store to give me the correct part.
    Perhaps you should institute a policy of : The right part, or it's free!!!
    I have always done business with NAPA just for the quality of your parts, but now that a new parts house has opened in my area, I may change my shopping habits. It would be no big deal other than the delay involved, but each trip to town is about $7 bucks in gas for me...On this project alone I have burned up about $28 dollars in gas. If you consider the waste of my time, the cost goes up considerably.
    NOT GOOD!!!

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  2. Went to NAPA in McDonald Pennsylvania today to get a part for our vehicle. It was all I could do to walk to the desk to get the part due to the cigarette smoke gagging me! It is a law in the state of PA no smoking in a public business. This is unfair for those with COPD and actually a health issue! At least put a sign on the door warning of the smoking, NOT have a freaking sign "No smoking"!!!

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  3. I AM A LOYAL CUSTOMER FOR MANY YEARS. JUST RECENTLY YOU ARE SPONSERING APRODUCT CALLED "Z-MAX" ON TV THAT SAYS IT SOAKS INTO METAL. IT DOES NOT! I PUT Z-MAX INTO A RACESS ON MY HOT ENGINE BLOCK. IT DID NOT SOAK INTO THE METAL IT JUST STAYED THERE. AFTER 24 HOURS IT WAS STILL THERE IN THE SAME AMOUNT. YOUR SPONSERING THIS PRODUCT ON TV IS A TOTL LIE. IF YOU DONOT BELIEVE ME, THEN TRY IT FOR YOURSELF ON YOUR ENGINE BLOCK. STOP SPONCERING THIS LEYING PRODUCT , IN NAPA'S GOOD NAME, IMEADIATELY

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    1. I've assembled many engines using Zmax I have seen it work.I don't know how much you used or how much you expected to soak in.It makes my parts slick after preheating.I think Zmax derived from Speedway motors formerly known as Speedway cocktail racers used it succesfully.

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  4. I used Napa for many years, but have been increasingly dissapointed in the parts and service lately. The running joke around here is "NAPA= Not All Parts Available". That is, unless you want to use the "premium" line at 3x the cost for the same Chinese junk. It just so happens that the cheaper line is never available. I have compared prices between other parts stores and Napa and, really, the difference is ridiculous! Our local Media Napa is run by a stingy, shrewd man who does nothing at all to help out the little guy. I will never ever use Napa again for ANYTHING. I also would not recommend that anyone waste ther money there.

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  5. I am a shop owner located in Albuquerque, NM and NAPA is by far the worst car parts distributor I have ever dealt with! How can one store have such horrible employees? The phone rings anywhere from 15-20 rings then they put you on hold every single time and to make matters worse i am less then a 5 minute drive from your store and they can never get here to deliver parts in a reasonable time, quickest delivery I have had with NAPA was 52 minutes and they couldn't even tell me where the driver was or if the driver had even left. I will no longer sell NAPA parts and will highly advise my customers to use anyone else but NAPA.!!!

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    1. if you live so close to the store drive there and pick the part up yourself

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  6. every time i hear that nauesating goat roper garbage jingle on tv or radio, i want to vomit. change that regurgitating music already..ok?

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  7. Why is it when you are an employee for Napa , when you have been Done wrong by a store manager, and go to your own human resources person, it get swept under the rug", Now I have the big decision, do I got to Corporate, and hope they listen, or do I get a lawyer?, I think either way I am going to lose my job. I work for them very hard, but can I get anybody to stand up with me? Im going to try!!!

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    1. I tried to call corporate and NO ONE ANSWERS. Good luck!

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  8. I am a local shop owner in Hawley PA, and I refuse to use our local NAPA store do to the very rude store manager and a few of the employees that work for her. Many times I have walked into the store hearing her talking about one of her employees to another calling them retards or worse. I have spoken to other shop owners and many will not even order parts from the Hawley store do to her attitude. Why is it that someone who treats employees and customers with such little respect stays a store manager? I feel the corparation should do a suprise visit and act like a customer an or ask local shop owners why they go elsewhere for parts.

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  9. Napa needs to wake up

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  10. What the hell has happened to NAPA ? It has become an absolute toilet. Corporate, wake up and clean house at Wolf Rd Warehouse. Theft, counter girls screwing bosses. Manager afraid of sexual harassment suits. A paint rep that knows nothing. Paint manager can't do anything. Employees telling managers what to do ! People being banned from shopping there. WTF are you doing Corporate. You idiots are opening yourselves up for a major lawsuit. Drug use rampant. Counter customers ignored. I, for one, are done with you. Art said no big deal. Take your 50 grand a year elsewhere! 30 + year customer. And I will tell everyone ! Oh, this is just the tip of the iceberg.

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  11. The store lost our crank shaft, cannot order the correct parts, and when they are correct the bill was $100 more than quoted. Tried to call the Headquaters AND ALL YOU GET IS A MESSAGE STATING "ARE YOU STILL TEHRE?", BUT NOTHING ELSE ...NO PERSON OR PUSH BUTTON DIRECTIONS TO FOLLOW.Very upset that such a good store is now frustrating and has total lack of knowledge of cars to the point that the one worker said "I dont know anything about engines and the guys here don't know anything either". This worker informed me that they had to contact a co-worker in a store about 50 miles away for some advice and even thoughh I gave her the item number to order it from another NAPA is was still wrong. I will NOT recommend NAPA to anyone!

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  12. Napa Auto Parts is my Sponsor for my Professional Bass Angler. I have all the Commercial stuff for my boat and Truck, But I need the Deacls they Have for Trucks. I am Willing to pay for them. The Napa Truck in Seaford Delaware Has the new Decals on their trucks. What Would it Take, I mean It would Be a better advertizment opertunity Napa. Love some answers. PLEASE

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  13. had bad experience at the napa in Hudson Michigan. there word is no good. they say one thing and do another. I recommend being very careful at that store, or not going in general. I know I wont

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  14. We are a commercail account a continue to recieve wrong parts and old cores when we order! Most of the time we have to call and remind them to deliver the parts. Last part was ordered 11:30am and didnt receive our part until 4:30 in the afternoon. Michigan

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  15. I went to NAPA on Orange Ave in Orlando this morning for some professional help. I was greeted with the most uncaring and condescending individual I have ever met at a NAPA. My experience was disheartening, I finally turned and walked out. It will be hard for me to ever go to NAPA again.

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  16. I am in eastern Kentucky, which qualifies me as a hick from the hills of far eastern Kentucky. Here in my little town of Louisa we have a NAPA franchise owner who is becoming very underhanded and unethical, at least in my opinion. He has 2 competitors here, Advance Auto and Auto Zone. A week ago this guy actually filed a complaint with the corporate people of Advance about our local store. I saw the complaint and it is totally without merit. This guy must be loosing his common sense, or sense of fair play. If he can't compete in the business, he should get out of the business. What this joker has done may very well cost someone a job at the Advance store. I also understand that if he does not have a particular part in stock (and he does not stock much at all), he will run to the competition and buy it, then put that part in his own packaging. Very unethical and probably illegal.

    You don't run down or bad mouth your competition, you beat them by offering better service and products. This fool has lost sight of that.

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  17. This is a comment a NAPA employee made on USA Today in reference to a story about an 11 year old becoming pregnant by rape-

    Brian Willis · Top Commenter · Works at NAPA KNOW HOW

    Shes able to get pregnant then shes able to deliver. its biologically fine. This is just the liberal baby killing machine and media wanting to make a big huff and puff about it in order to get the baby killed. I salute chile and their tough abortion laws! good going


    Reply · 1 ·

    · July 6 at 5:53am

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  18. Visited your store in Lemoore ca today to get intake manifold bolts for a 350 GM engine. The person at the counter said he needed the old bolt to compare with the new one, Holly Crap!!!!! I did not see that coming! It was amazing to see his butt not even move from his stool.
    If this is customer service I'm shocked that you are still in business!!!! I will never enter your store again! Thanks for your help....

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  19. The owner of the business that does your resets out of Oregon is very rude and disrespectful. He treats his employees awful!! I know so may of your area managers don't like him yet you continue to use him. I am sure there are other people out there that can do just as good a job if not better and treat people a heck of a lot better!!!!!

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  20. I also have used NAPA for over 30 years, and the problem does not exist with just the stores. I buy premium parts for the Lifetime Warranty and yes; I paid a PREMIUM PRICE which was expected. I took a pair of brake rotors back due to the warping which caused excessive shuttering when applied. The store owner replaced them without a problem, and no questions asked! I was advised some time later that NAPA had refused to warranty the rotors back to the store; their excuse was there were some scratches on the surface similar to running metal to metal. This is not the case as the same pads were used again. I hate the store owner had to eat the cost, but NAPA does not care. Several owners in this area have complained at meetings to no avail.

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  21. Nice job of fixing the 2013 NASCAR Cup Race NAPA. Now everytime fans see that NAPA car in a race they will all be thinking about how NAPA fixed/rigged NASCAR races. How much did you pay NASCAR to not suspend the entire team for a year. You ruined auto racing, done shopping at NAPA.

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  22. I won't go to NAPA until they stop sponsoring a Toyota

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  23. I haven't shopped at napa for many years and I dont like micheal waltrip. Napa is sponsoring a cheater. They should have dropped him after the first daytona race where they got caught cheating putting jet fuel in there car just to be able qualify for daytona. Since they have had many fines for cheating little things only until last saturdays race cheating again changing the outcome of the race. If Napa keeps with micheal the cheater they will go down with him at some point as I see not many shops use their parts anymore napa is a dieing company and refuses to change good luck napa

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    1. I have used the local Napa for 30 years. Their expertise and knowledge have always been most helpful. The few problems I have experienced were resolved promptly and with a smile. Looking forward to many more years of patronage. Also while disappointed with MWR I feel they haven't done anything that all teams have done forever. It would be a shame if Napa dropped sponsorship.

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    2. who cares what you think. they all cheat.

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    3. who cares what you think. they all cheat.

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    4. who cares what you think. they all cheat.

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    5. Your a dope!!! They ALL cheat!!! Get a life!!!

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    6. Just want to say I think you are wrong in not standing behind MWR. Everyone deserves a second chance. They are not the first ones to try this, they are just the first ones to be punished. You had a really good spokes person for you. I'm just sad that you did not have the gumpson to stand behind the good men that worked so hard for you. I personally will not buy parts at you store again. If you can't stand behind your team then you surly can't stand behind your parts. You made a big mistake can you own up to it? I think you used them as a scape goat.... You should be ashamed.......

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  24. I am on on my 4th AC from you within 14 months. West Escondido Auto, In Escondido, CA has replace 4. You see what I'm saying 4th AC in 14 months. I use my car for a living but that is like someone replacing an AC every year for 4 Years!!!!!!!!!!!! Are these made in China? I have spent over $3000.00 just on the AC. The last one was out of warranty by 5000 miles. I need someone that has some kind of authority to contact me RIGHT AWAY!!!!
    I hate lawsuits and lawyers but I've had it with this crap product you sell. Tom Mavity 760-207-3104

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  25. Well looks like you will leave nascar for good because all of them cheat! Sad to see you leave mwr! Maybee you could have just reduced your sponsorship a little! Think you made a big mistake!! If you come back with another team you will look like a buch of fools!!!

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  26. Hats off to you for your decision to pull sponsorship. NASCAR should be very greatful for your decision as it may play a huge part in saving their organization from going belly up. The team format has been detrimental to the sport. Your decision has gained my respect of your company's values and good judgement.

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  27. Your dropping of MWR was uncalled for! The person going to suffer the most (M.T.Jr.) had nothing to do with what happened. You need to reconsider! Your being rediculous! Michael Waltrip is the best thing that ever happened to NAPA. This and the fact that here in Douglasville, Ga. at the NAPA parts store, you can never get anyone to wait on you when you go in, are the reasons I never intend to buy another NAPA part!!!

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  28. Dropping MWR was the right thing to do.
    I will patronize NAPA because of it.
    Thank you for taking a stand. Ultimately you
    have helped NASCAR.

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  29. I will never buy a part from your company ever again for dropping MWR he is what NASCAR needed and WE caught him doing something everyone does. Shame on you NAPA, this is NASCAR!

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  30. TWO WRONGS DO NOT MAKE A RIGHT . THE PERSON TO SUFFER FOR THIS IS MARTIN TRUEX JR. AND HE NEVER DID ANYTHING BUT RACE FOR A SPOT IN THE CHASE. YOU COULD HAVE HANDLED THIS A LOT BETTER THAN YOU DID. YOU KNOW AMERICANS WILL FORGIVE ANY MISTAKE IF YOU WILL ADDMIT YOU WERE WRONG. GO BACK TO MWR AND YOU WILL BE SURPRISED HOW MANY PEOPLE WILL APPLAUD YOU FOR IT. IF YOU CAN'T DO THAT, AT LEAST FOLLOW MARTIN TRUEX TO ANOTHER TEAM. DON'T GIVE UP ON HIM. (the fans love him)!

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  31. I have not shopped at napa since dropping mwr and it feels great. !

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  32. napa flyer has peak oil on sale for 2.59 a quart only problem no one carrys it cranberry twp pa buller pa Newcastle pa and mercer pa none of the four stock or have it but its on there flyer hmmm looks like a trip to auto zone or advance

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  33. Maybe now you can take that $18 million you wasted in NASCAR and invest it in infrastructure - replace your worn out keyboards, hire enough people to actually man the store, revamp your buggy software, get some stores big enough to hold and organize the stock, hire drivers that are smarter than a walnut - just some suggestions. I believe that all things are cyclic, but NAPA is clearly on the down-swing. The sooner you realize it, the sooner you can fix it, and the sooner you can be back on top.

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  34. I went into the napa store to get a core charge back for two axils for my dads truck which was $24.00. He had put them in about two weeks earlier and threw the boxes away, i still had the reciepts not to mention that the napa axils that he had taken out were less than a year old. when i got to the counter the salesman said napa had a policy that if i did not have the box to put the axils in they could not give me back my core charge, things like this are why i quit with napa years ago and now so has my dad. I have been using advanced auto and have had no problems like this.

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    1. Had a similar issue. While working as an Asst. Mgr. a wholesale customer brought back a new axle for credit. The splines were damaged from them trying to get it to fit. They said it took them 30 minutes to figure out it was the wrong axle. And they call themselves mechanics. What a joke! I told them they "may not get full credit due to the damage". All hell broke loose and the DM got a call. I was following protocol, but was wrong (apparently) for doing so. After that, I pretty much gave the store away if the customer asked.

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  35. Bought a clutch kit @ $450.00 or so from NAPA in East Wilton MAINE 2 years ago for the reason that they told me it was lifetime warranty, A place in Skowhegan offered the same warrenty, But seeing they were closer and i use them for my shop i got it there. Now the clutch is going and i call. Now they tell me there was no warranty. Nice company NOT to buy from again. pass this along to warn others.......... This must be the "NAPA KNOW HOW"

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  36. I have worked for NAPA (but not anymore) for 4 years. I worked my way up to Manager of a local store. NAPA's "rules" are a double-sided sword. You try to protect the interest, but by the way, the customer comes first. Fine, let's just give the store away. After being relieved due to "things not getting done", I watched the sales after the other manager took over. The numbers were lower than mine were!!! How asinine to think low sales are the fault of the manager. YOU CAN'T DRAG PEOPLE IN AND FORCE THEM TO MAKE PURCHASES! Maybe someday some thick headed whoever will get that through their head. But, then again, maybe not! I was continuously told how important I was to the company. However, when I moved on, none of those people wished me good luck or thanked me for my service. I'd call that TWO-FACED! I like NAPA's parts, but will NEVER buy a light bulb there. 60% GP!! Are you kidding me? I'll gladly go elsewhere and save money because guess what... they're made by the same company! Thank you, NAPA, for the lessons learned and don't worry about the knife in my back. I'll get it out.

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  37. BOYCOTT ALL MEXICAN MADE PRODUCTS UNTIL MEXICO FREES OUR MARINE AND STOPS DUMPING THEIR GARBAGE IN OUR YARD. DEFEND AMERICA SHE DEFENDED YOU!

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  38. Douglas ave in des Moines has a kid named brad that works up front the most for some reason. This kid couldn't find his head from his ass hole, let Simone have any auto part knowledge.

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  39. Two visits, a tow, over 2,000 dollars in debt and? My car sits in a second shop, towed by NAPA (that makes two tows) to see what "happened". What happened? I trusted the Belen, NM Napa repair center. The car was okayed and okayed and broke down and broke down. Each time I left the shop it broke down. Now it sits in the second shop with a blown turbo and a "probably" blown engine. It was supposed to have front end work...then? It was supposed to have an oil light issue..then? smoke billowing out of the tailpipe. It was NOT doing this BEFORE the visits. The regional manager and her supervisor's answer? Boy you sure have bad luck. He share displeasure at reporting this to the BBB. The shop owner "volunteered" to look a the broken car AT MY EXPENSE...hell of a way to get return business...NEVER TRUST NAPA, their work or the management.

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  40. I've been "contacting" NAPA regarding two visits, nearly two thousand dollars spent at the Belen, NM center. Within hours of each visit my car broke down. The car had to be towed by NAPA. They refuse to look at the car...that's a lie, they said they'd look at it in their "spare time". I contacted the local/area manager who told me that it was "just your bad luck" when I told him this story. NAPA towed the car to yet another shop who originally said the engine was gone, then the turbo was blown. NAPA then washed their hands of this situation. The second garage? Then drove the car to my place despite what two VW dealerships and two foreign auto shops said should be done, DO NOT DRIVE the car. I've repeatedly have filed complaints with corporate, I've complained to the BBB in two states, I've called and left msgs with corporate over the last month. My latest FB posting -to their site- finally got a reply asking that we talk about the matter. They have my phone number AND email address, I told them to call...8 hours later? NOTHING. NAPA hasn't been just an automotive store while growing up, it's been THE automotive store. NOW? I'm two grand poorer, I've tapped out ways to get to and from work, I'm having to buy another car assuming TWO car loans just so I can get to and from work. AND NAPA's managers and corporate make all sorts of promises while my car? is now a piece of lawn furniture.

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  41. I'm baaaack! It's been 6 weeks and nothing from NAPA about how a car that was taken in for a front end alignment and an oil light that went on/off need two more trips to the Belen, NM shop AND another mechanic to tell me my turbo has been blown NOT by the NAPA mechanics who NEVER mentioned my turbo, a turbo that gave me NO problems until AFTER the NAPA Belen, NM store got hold of it a but it's not NAPA's fault it's, and I'm quoting the NAPA regional manager, "that's just your bad luck".. My BAD LUCK is going to NAPA in the first place. BBB complaints, Facebook complaints, I'm ordered to call corporate , I've called, texted, emailed and? NOTHING...I will complain and post and post and complain until NAPA does right...but first I'm sure someone will have to teach them because they don't have a clue.

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  42. Here in cape cod/ buzzards bay mass they are all high school dropouts and deadbeats

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  43. they tried to tell me a computer questionnaire determined if I'm good enough to drive a parts truck for them.I have plenty plenty plenty experience. But they think that they can smash my self esteem lower than it already is. I've been looking for a job for a year and I find a simple parts truck driver job and it is the biggest pain in the ass! since I didn't answer the questions as they like, it hid my application from everyone so they didn't even see it or look it over.I called them and I gave them a piece of my mind. Also the hub office in Middletown Connecticut. They need to change their ways quick. I am in the process of emailing them my complaints as we speak.

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