Lumber Liquidators Corporate Office Headquarters

Lumber Liquidators Corporate Office Headquarters
3000 John Deere Road
Toano, VA 23168 USA
Customer Service Number: 1-800-336-4204
Corporate Phone Number: 1-800-336-4204




24 comments:

  1. Was going in your store tomorrow to purchase. Will not happen now... There are two sides to every issue....

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    1. My wife and I purchase flooring from LL. We paid cash, over $1100.I schedule the installation with a private contractor, so I called LL to pick up the flooring from their store in St. Pete. Fla. The salesman said they sold it to someone else and shipped it out already even after we paid for it and it was earmarked for us. They have absolutely no regard for customer service. They are just kids wanting to make a fast buck and take you for what they can get. It's no bargain if you buy flooring and they don't deliver. I'm going to contact the district attorney regarding their fraudulent business practices. Don't get suckered in by low prices and bad service, when all you're buying is a lawsuit.

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  2. It is good that I found out about you guys. Lets see, you are in solidarity with a 31 year old, unmarried, needing lots of birth control law student, socially very active, promiscuous, Liberal activist?
    You know , what is a slut anyway?

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    1. id like to meet you

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  3. I think when you purchase something from a retailer and pay cash. you return some of it back you should receive cash back
    not some company check that takes 5 weeks to get or store credit. they sure want there money when you buy it. so why not give it back?People we as citizens need to stand up for our rights.

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    1. I am still waiting for a refund. The store manager tells me he is waiting for a response from headquarters and his computer is slow. I have talked with him 8 times now. That's been 3 weeks. Their refund service is awful.

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    2. I also waiting for my refund the davenport IA store 3weeks now

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    3. Same thing in Florida. Waiting since June 30th.

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    4. its because you paid with a check!! get with the times

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    5. I completely agree. Now my project is delayed 5 plus weeks. I was told to stay away from this fly by night company But, I got stung anyway. My order was supposedly to be delivered in two to three weeks. I cancelled becaused they now said "months" WTF kind of company is this? They need to leave Merrillville Indiana. Not welcome.

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  4. We TRIED to work with LL to buy wood countertops for our kitchen. We had a couple of basic questions, one of which was the width of the grain for the maple, since LL had no samples to provide (they gave us a sample of the floor!). Customer representative made no effort to find out or provide details IN ANY WAY. Obviously, they didn't know or care very much. It was as if they wanted us to buy their product sight unseen.

    We're not that stupid (I hope).

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  5. LL SUCKS!! So does Joel Villasenor of the Rancho Cucamonga store!

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    1. yes you are right Joel V is depressing individual. The material is crappy & deceptive ads they wont honor my 20% coupon on all laminate wood! Real talks Rancho Cucamonga LL representive serious give me the SVL stomach virus look when i show them my 20% coupon! do not buy from LL

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  6. Attempted to purchase produce via LL card, in past paid cash. Was advised that card was inactive and would not be allowed to purchase items. Lowes/ Home Depot you have my busness for life. Sorry LL I do not replace my floors once a year which would generate the use of your card,therfore I pay cash. LL keep up the good work cards and letters are coming in which reflexs your fine business practices.ps work for a large municipality and at the next personnel & Pension Board meeting will strongly suggest seperation from this company in invesment composite.

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  7. LL in fort Collins, co is horrible. We ordered laminate flooring for a rental. First, the order got "lost" . Then supposedly UPS crushed the order. Then, when my installer went to pick up the order it was behind pallets to the ceiling and had to help them get it out. after that, the ordered the wrong transitions. when I went to pick up the correct ones, they were gone ( turns out the guy was too lazy to look for them). my daughter called to find out about the order and was told they were there and no one ever came to get them and they were sold. So my daughter pitched a fit and told them they better get them ASAP and deliver them to my house. they must have been scared because they did it. Of course part of them were wrong. when I took them back I got a restocking fee. Huh.

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  8. My wife and I went to the Yonkers NY store......waited for an hour and a half before we got taken care of......when the LL worker came to help us we showed him the floor we like and wanted to order, out of the blue this guy just walked away from us and went to a customer looking at a more expensive floor then what we were looking for. Lot's of class LL has for workers

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  9. my wife & i went into your West Allis, WI store on last Sunday to purchase flooring for our rental. we came in looking for the "cheap" flooring posted in your ad. we were greeted by a great young man, Nick Davis, who showed us the sample; we didn't like it...tho't it was too
    cheap, so Nick showed us a better option, which we purchased. i'm writing to high-five Nick
    who was so nice, professional. as a former multi-store mgr for a national men's clothing store,
    i was so very impressed by Nick. he was alone in the store at the time, the mgr got married
    the day before & the asst mgr hadn't come to work yet, but Nick managed to help us and the
    other customers at the same time...without making any of feel rushed or ignored. Nick truly is a great asset to your company. he made us feel like we were the most important people; although
    our purchase was small, Nick was a great representative of your company!

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  10. gmcmullen123@yahoo.comSeptember 11, 2013 at 6:57 PM

    I purchased 7 boxes of flooring that where at a discount and discontinued. I cut it too close and with waste and bad material I ended up with close to 30% waste versus 15 to 25%. When I went back to search for more product I have been met with more less then enthusiastic response. After three days I went on line myself and found two GREAT employees in Texas,(Angel, in Houston) and Derrick,(Kenosha, Wisc.). These two guys did in 15 minutes what the guys in Minneapolis Minnesota could not get done in three days!! Thanks guys!!

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  11. Not happy with the way my floor was installed by what I thought was a contractor team by LL. CDR contracting in ct has made many mistakes yet somehow has a excuse for it all. Have yet to resolve the issues . Would buy the wood again but find my own installer

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  12. I will never purchase from this company again, nor will I recommend them on any level. First there was a damaged item that they were suppose to replace, never sent it back, never ordered. I ordered my flooring, to the tune of 3500.00 a month ago, still not in. Now I am so fearful that there will be damaged merchandise, IF AND WHEN i ever get it, then I need to fill out a form if it happens. This is a joke. I want to return my flooring, but was informed they will charge me 20% restocking fee. I said no your not, this is not my fault - Manager said "well it's not my fault either". My advise would be to stay away from lumber liquidators. I am contacting consumer reports to see if there's anything that can help.

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  13. Now I know this place is shady...not only does this company enable poor customer service, as well as mouthy, obnoxious employees and store managers, but the number they post as their corproate offices is bogus and you cannot speak to anyone;. We paid for our floor to be installed by this bogus corporation. They did half the job and then never showed up again.Numerous calls and emails to the local Lone Tree, CO store have gone unanswered. Finally, when I wrote a threatening email, the store manager called me and was rude, obnoxious, and one of the most arrogant people I've ever dealt with...reminding me I was nobody because they were a national company and writing threatening letters is a joke to them. How much of it was a joke as you charged my credit card $2500? How much of a joke would it have been if I had called the local news to do a story on your shady business policies? I'm not stopping here....I will find the Regional Manager and I will continue to pursue my claim.

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    1. Did you find the regional manager? If so, can you share the number, because I am so upset and need to get in touch with someone too.

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  14. NO! I had a laminate floor put down, in place of old carpeting. I asked the Lumber LIquidator guy what kind to put down. That i wanted something to last. I explained that i had big dogs. Well I found a bad board right in the middle of the floor where the laminate is coming off. I haven't even had it a month. Then there is one at the top of the basement stairs. they guy just left. He thinks it's the dogs. My friend has had her laminate floor for a long time. She bought it from Lowes, which Lumber Liquidator said doesn't sell their quality. She has some water damage and some other spots she's done her self. She has a lab that weighs way more than my dogs and bounces all over the floor, plus she's had other big dogs before this one. I don't have enough wood left to fix it. the two boards I have were bad. The installer is going to talk to his boss. He said I might have to pay for a box of new flooring, but they will change it out. My question: If it's the dogs, why isn't it all over the floor? He saw some scuff marks he said the dogs were doing. I got my mop and they rubbed out. He also asked what cleaner I was using. I showed him the bella stuff they sold me when I bought my flooring. He told me to go to Lowes and get Bona. My floor has a haze. I am so disappointed. I had money to go better. I asked if this was the best flooring for me and was told yes. I told them I had big dogs. It has a 30 year warranty, but that's finish, not gouges. He said he can't say for sure that it isn't their mistake. I am just so disappointed. I wanted a nice floor that would last a long time. I hate having people come to my house and disrupt my day. Looks like I might be having to put in a new floor in the not too distant future. If this happens I will not be buying it from Lumber Liquidator. Dang!

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  15. I would like to make you aware of the level of unprofessionalism demonstrated by the manager Bob Schultz at store number 1004 in Claymont, Delaware. He was rude, unhelpful and condescending while trying to alleviate a problem with an order and its financing. On 8/12 I placed an order for $756.87, while I should have placed an order for $1390. It was an error on my part. I applied for 1 yr financing. On 8/29, 17 days later, I realized my mistake in the order and ordered an additional $634. When I received my bill I noticed the financing was for 6 months and I called the Credit Card Company. I was told that to go to the store, where the manager can change it to 1 yr financing. I did as told and this is where I encountered Bob Shultz. To begin, he was behind a counter and refused to even stand up and communicate with me. When I explained he said, " I can't do that, that is the bank and not LL. You order has to be over $1000." I said, "It is." He told me he couldn't do it. He then proceeded to tell me not to get annoyed with him. I explained that I am not annoyed with him in particular, but with the situation and the fact that I am being told 2 different stories. With that he was getting frustrated and began to walk away from me. So I said, "So what you are saying is that if I return the flooring I have picked up, and then repurchase it, my order will be over $1000, and then I will get the financing." He said, "Well you may be over your credit limit." I said, "Excuse me? My credit limit is nowhere near its max." Then he said, "well, I can't give you the sale price." I said, "why not? BOTH orders had the same price per square foot. That is ridiculous." He walked away and at that point I asked for corporate’s number and he had a sales associate give me customer service's number, not corporate. This situation is utterly ridiculous. I purchased a lot of flooring within three weeks of each other, paid the same price per square foot, I exceeded the $1000 limit, but because it is two different orders the financing will not be provided? And if I return it and repurchase it, it will be but at a higher rate? This is unacceptable and I expect better customer service and better quality store managers who are not rude and condescending, but actually take a vested interest in their customers and care to work with them.

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