Hotwire Corporate Office Headquarters

45 comments
Hotwire Corporate Office Headquarters 
333 Market St., Ste. 100
San Francisco, CA 94105 USA
Corporate Phone Number: 1-415-343-8400
Fax Number: 1-415-343-8401
International Customer Service: 1-417-520-1680
Customer Service Number: 1-866-468-9473




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45 comments:

  1. I hope your wires burn up... Bad choice to pick a side on any political issue, every issue has two side, with customers on both side.... Npt wise....

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    1. Ramona
      Had the worst supervisor Dante Id 1894 just called the Staybridge to confirm what type of room i Had even though my emial stated no need to call hotel or HOTWIRE. Was advised that i am in a single bed suite, I advised I needed 2 beds since i am traveling with my brother in law. Desk person advised me to call HOTWIRE, i asked to speak to a supervisor cust service rep was so rude and not helpful...first supervisor Rochelle was not helpful just stated that the reservation could not be changed or refunded i asked to speak to her manager after a long hold Dontay Id 1894, he was rude and kept telling me nothing he could do for me i advised had i known prior IF i had booked for 4 people in the room i would have been assigned a room with 2 beds...since this was my 1st time booking i was not aware and it was a simple oversight on my part...most hotels give you the option of 1 king or 2 queens or 2 double beds. I could not believe that Dontay could not make a simple change to a different hotel ...i have traveled all around the world and have never encountered this type of treatment....I will NEVER book again...they listed as examples of the hotels they would choose from...Sheraton, Doubletree, Radisson, Holiday INN, Hyatt....these are hotels that i have stayed in and they all over 1 king or 2 beds...I was so shocked, i just wanted 2 beds didnt need a suite and a kitchen only 3 day conference will not be cooking. i asked dontay to speak to his manager her refused to give me a first name and said he was the top mananger...asked for corportate NUMBER he refused to give it to me and told me to get if off the interned...I researched and called corp in San Francisco closed at 1 AM only have a system to enter a name to get an extension. i hung yp and called back and got Rochelle supervisor and she advised that i need to enter dontays name and id..this does not make sense i was not going to give the info in his mailbox. I will call back tomorrow Rochele refused to give me Dontays mgr name due to security??? first name only??? i will call back again...at 9AM...side note i have worked in a call center as a supervisor for 6 years...this is the worst customer service and I KNOW things can be changed I did it for 6 yrs, circumstances and customer satisfaction requires it...It is sad that large CORP and MGRS like Dontay have no concern for the customers, and that he does not care that i will never do business with HOTWIRE and will mention this to everyone that is booking a trip...I also own my own International Homestay business and book international flights and hotels all over the US and abroad...just a few dollars differnce...i will spend the few extra dollars, so i wont be mislead to believe the accomodations i am going to be stuck with...lesson learned...Hopefully i will get better results in a few hours when i call corporate...but if Dante and ROchelle are examples of management and how they treat NEW customers I am concerned of how they choose to live by EXAMPLE...It was just an oversight not knowing that i should have booked 4 in the room...

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    2. I used to use hotwire often, Due to my morals and values I will never use them again. I have rights too. And one of them was not to have explain gay advertising to my 7yr old grandchild!

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  2. Although what Rush said was wrong, he apologized. But if Hotwire can't forgive him and continue advertising, then I will wait for them to do so before I use your services. And I will encourage all I know, to do the same.

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  3. Boycott Hotwire and those who dropped Rush.

    In the past I and my family tried to do business with sponsors of Rush Limbaugh to show our support of him. Now we will make it a point not to do business with the sponsors who bailed on Rush. Most of my crowd is saying the same thing.

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  4. As a Company your success is not based on public opinion but on public spending and as such one must be careful not to publicly expose your political standing by taking one side against the other but that is just what you did by pulling your ads from the Rush Limbaugh show. First of all I must say that I do not agree with the terminology that Rush used in discussing Ms. Flukes speech and I told him so but he is not the first person to use derogatory statements regarding women. I am sick and tired of the double standard that exists. If you are a Liberal then you can say whatever you want about whomever you want and it goes unnoticed but if your aren’t a Liberal and you do the same thing then Advertisers pull their ads. Why is that? Truth be told, if Companies pulled their ads every time someone said something that wasn’t up to their standards then there would be no ads and if there was fairness in doing this then that is how it should be right about now. Your actions have sent a message loud and clear to the American public and the results of those actions won’t be helpful in keeping your numbers in the black. When people listen to talk shows whether it be on the radio or on the Television they don’t always agree with what they hear but they continue to watch or listen and the fact that you pulled your ad won’t stop me or many other people from listening to Rush Limbaugh but it will stop me from purchasing your product and I’m not the only one. I am very disappointed in the stance you took. It’s your loss not mine!

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  5. You have the freedom to advertise with whom ever you please. Thankfully, I have the right to buy from whom ever I please. That will not be you. I assume you made your decision based on your stockholder's interest. If that proves to be a bad decision, you have only yourselves to blame. If it works out to your betterment then good for you. If any of you attempt to come back, I hope he does not accept you as advertisers. BTW, as a student of the EIB Institute for Advanced Learning...shouldn't I be entitled to free stuff from you advertisers? Some of your products, "as you know, can cost a woman over $3,000 during law school."

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  6. Thank you for dropping your adverting on Rush Limbaugh. I will support you. Thank you for supporting women! Keep it up! If you return to him you'll lose me for life though. This is a War on women and I plan on keeping my convictions!

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  7. Thank you for dropping your adverting on Rush Limbaugh. I will support you. Thank you for supporting women! Keep it up! If you return to him you'll lose me for life though. This is a War on women and I plan on keeping my convictions!

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  8. I have only used Hotwire once and it will be the last time. I was scheduled invasive surgery after purchasing my ticket, I called Hotwire to see about getting an earlier flight out, I sent them all the paperwork they requested and they said no - w\o explanation - but they were willing to go against one of their policies that states no refunds ----each person that I spoke with at HW was a butthole - called corporate and stayed on hold forever...I will never do business with HW again and I will/am advising everyone that I know to follow suit.

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  9. hotwire is awful we never even got to book our flight the took 1100 dollars out of our account had to call four times just to get a supervisor named taylor who was no help we were on the phone for over an hour the fist lady said she would get a supervisor and then hung up the second guy said he would talk to the bank his name was rusty he hung up when the bank got on the phone he said he would call back if the call was lost and he never did the third time we called we told the woman first off we wanted a supervisor and she wouldn't stop trying to find out our name which there was no point for her to know we just wanted a supervisor after being on the phone with these idiots in india the supervisor named taylor employee number A189 if that was even true told use he is as high up as we could get because he was also no help to us and very rude he did not tell me about this website or even that there was a corporate office in san diego he made it sound like he was the head honcho this was an awful experience for the last hour and a half they were no help so we got charged a shit load of money just to have to wait up to 72 hours to get it back and they want us to rebook then.. absolutely AWFUL customer service

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  10. I will never book a trip with Hotwire.

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  11. I have booked several times with Hotwire, but, my last transaction was a failure due to a problem with Hotwire. I then found they have zero customer service! They are terrible--avoid them at all cost! Never again will I use Hotwire. With such terrible customer service I do not know how they can stay in business. Their only hope is that nothing goes wrong because if it does their customer will find the Company's service to correct any problem does not exist.

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  12. HOTWIRE IS HORRIBLE!!!! FIRST AND LAST TIME EVER!!!!! Absolute worst customer service ever, Rachel ID#1288 thought she was the head of the company...no-one was above her. We had an airconditioning problem at our apt and my special needs son doen't need to be in 108 degree weather. (California) Within 10 minutes of booking a room the airconditioning company said they would be out that day. I immediately called the customer service (to try to ask for some type of compensation with this booking) and was told that my son's health issues do not warrant a refund!!!!??? What the ****is this, what happened to pleasing the customer????

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  13. Like most of corporate America, this company is all about profit, NOT customer service or customer satisfaction. If you think that hotwire is giving its customers the best deal, you're wrong. And if you have enough patience to hold for a customer service rep (40 minutes), all you get is a drone offering empty apologies. That's no way to build a satisfied customer base. Guess their profit is built on the "one and done" business model.

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  14. Hotwire is unfair and sneeky! I book a car rental for a few days cause my car was at the shop being fixed when i called to cancel my rental thinking i was going to get a refund, to my surprise as the rep processed to tell me that everyone would get paid and I wouldnt get and service rendered to me. Hotwire took $150.00 and is doing NOTHING to try and help me out with either getting a refund or the rental car, they said its something called a hotdeal which wasn't disclosed anywhere at the time of purchase. They are theives and I will make sure everyone I know doesn't use them.

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  15. Does anyone know if a lawyer would help. Because of Hotwire I missed my flight and won't be getting a refund. They said I have no proof they were wrong. Any help would be appreciated

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  16. TERRIBLE CUSTOMER SERVICE, WILL NEVER USE THEM AGAIN.THEY BOOKED AN AM FLIGHT IN THE PM . I SEE I AM NOT THE ONLY PERSON THAT IS DISSATISFIED CUSTOMER.WOULD NOT ADMIT TO THEIR MISTAKE. THEY WANTED ME TO PAY 600.00 MORE FOR THEIR MISTAKE.YES THEY HAVE EMPTY APOLOGIES.AND I MIGHT MISS MY GRANDSONS BIRTHDAY HE IS AUTISTIC. I SURE HIS HEART WILL BE BROKEN ALONG WITH MINE. NEVER AGAIN.

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  17. must be something wrong with Hotwire there is not one positive blog .looks pretty bad on Hot wires behalf.

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  18. PISSED OFF LAST TIME CUSTOMER OF HOTWIRE!October 25, 2012 at 5:51 PM

    I JUST HAD THE SAME ISSUE HOTWIRE ALSO SENT ME THE REQUIREMENTS FOR A REFUND WHICH THEY DENIED THAT SAME DAY AND O NEVER BOTHERED TO CALL ME OR EVEN SEND A COURTESY EMAIL, IT SAYS IT TAKES 7-140 DAYSA TO REVIEW YET IT TOOK THEM A COUPLE HOURS TO UPDATE MY ACCOUNT DENIED UN VERIFIABLE, I CALLED MY DOCS AND THEY ADVISED ME NO ONE EVEN CALLED ON BEHALF OF HOTWIRE, I CALLED THE CUSTOMER CARE THEY WERE RUDE AS HELL DDNT WANT TO GIVE ANY INFO THE ON TOP OF THAT TOLD ME IF I WANTED TO USE THEM AGIAN ID HAVE TO PAY 300$ TOP CHANGE THE DATE, I WAS TRAVELING FOR CHRISTMAS BUT BOUGHT TICKETS IN OCT THEY GAVE ME FROM OCT TO OCT TO USE THE TICKETS! I WILL NEVER USE THEM AGAIN AND MY ATTORNEY WILL BE IN CONTACT I THINK A CLASS- A SUIT IS NEAR TO THIS COMAPNY!

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  19. I will never use Hotwire again.

    They do not take any responsibility for any of the listed amenities from their vendors.

    All they can say is" I am sorry" and read the small print.
    Supervisor David , in the Midwest, stated that he has been in the job "long enough" when aked how long he had been with the Company.

    Let me know about any Classaction suits against this outfit.

    Al

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  20. Hotwire made reservations for my wife and me for the Hyatt Regency in Tulsa, OK. The Hyatt over booked and cancelled the reservations of Hotwire customers. Hotwire insists they left me phone messages advising me of the cancellation but I have not received the phone messages. Friends had booked the same hotel off our reservation and they called me to find out what was going on because they did receive a call from Hotwire. That is how I found out we were cancelled. When I called Hotwire to get their assistance with re-booking, the only option they gave me was a refund and to rebook a lesser hotel, farther away from where we need to stay, and for more money than they sold us the original room. I escalated the call to the call center manager (Rachelle, not sure of spelling) who basically said that they could give me a $25 coupon for the problem. That won't even cover the additional cost of the room they offered and the inconvenience of the added distance to downtown Tulsa. When I asked how to escalate to corporate she said it couldn't be done. I called the corporate number 1-415-343-8400 and no one answers. When you push the number to leave a message it cancels the call.

    Hotwire and Hyatt are responsible for their over-booking and should work to make comparable arrangements for the cancelled customers. We have since made other arrangements but Hotwire's attitude is that they have no responsibility to assist the customer when the customer is cancelled through no fault of the customer. That says a lot to me about Hotwire Customer Service's opinion of their brand... that they don't care if the customer has to pay more, for lesser product than the customer had originally purchased, when Hotwire doesn't deliver the sold product.

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  21. HOTWIRE ARE CROOKS PLEASE DO NOT GIVE THEM YOUR CREDUT CARD NUMBER THEY WILL CHARGE WITHOUT YOUR PERMISSION

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  22. I will never use Hotwire again. Our hotel (Howard Johnson) in Newark, was the filthiest place I have ever stayed in. It was on Dec. 31 and it was COLD. The sheets had not been changed, the blankets were thin, and when we asked for another one, we were given a beach towel, the tv was old,did not work, the bathroom dirty, and in the space of five minutes my grandson counted five bugs. We slept in our clothes (including our coats and shoes. I would not let my family take a shower or even brush their teeth. We left at 6 a.m. the following morning. And to top it off, as we were pulling out of the parking lot, I noticed a sign stating their price and it was $12 lower than the price we paid on Hotwire. Thankfully we were only there for ten hours, but it was truly a nightmare.

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  23. I have never posted a review like this before. We had a hotel booked for 2 nights. Discovered our son needed a liver transplant ASAP and asked HW for a refund due to this unforeseen medical situation. I sent them the documentation requested and they finally e-mailed and said no because I can't prove the surgery overlaps with the travel dates. IT'S A TRANSPLANT FOR PETE'S SAKE! GOTTA WAIT FOR SOMEONE TO DIE TO GET THE LIVER. CAN'T SCHEDULE IT!

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  24. I recently purchased a flight through hotwire to from Pensacola fla to Dallas for my sister... her scheduled flight was cancelled by delta airlinestried and delta tried to give her a later flight which did not coincide with our plans.. I asked delta if she can get an earlier flight instead of the later flight and was told no.. so Delta just refunded me my money back but since I went through hotwire to purchase the tickets hotwire would be the ones to refund. Me which they have not done nor do they seem aa if they want .. I keep getting the run around about research dept looking into it... What is there to research when hotwire sent me an email informing me that my itinerary had been changed

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  25. I am living my nightmare as I speak to you today 4-11-2012. I booked a car reservation with hotwire back in February to ensure I got a good rate and to make sure all was in place for my pending trip to Huntsville, Alabama in April 7-20, 2013. Well I was getting excited about my excursion from Huntsville, to Atlanta, Georgia so I reviewed my car reservation and found that (1) no car rental facilities for Alamo in the city and the airport location is 30 miles out from the city. I have no way to get from my hotel to Huntsville airport other than having a shuttle to pick me up for $29.00 each way. So I thought I would contact Hotwire to see if they could give me a credit for the rental or transfer my reservation to Enterprise Car Rental as they do have an office in the city of Huntsville. Long story short, Hotwire unfriendly representative Andrea told me repeatedly the standard pre-rehearsed response of “we provide the lowest rate and that it would not be possible to accommodate my request etc. etc. I asked to speak to a supervisor thinking she could better understand and to ensure the customer received good customer service and exception could be made on my behalf. WEll, guess again she was a duplicate robot (Amanda) and repeated or should I say supported Andrea in her mistreatment of a customer. WOW!! really. I asked for the number to corporate office and was told that she was not authorized to give me their number. I informed her that I would look it up via the internet and make a formal complaint. Which I have been attempting to do for over an hour. The phone numbers just ring and no one picks up. Unbelievable. I will be telling all my family and friends whatever you do DO NOT make a reservation using HOTWIRE and NEVER NEVER ever prepaid for reservation. Money is their GOD NOT good customer service. Wanda of California

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  26. Hotwire is a cheat. The hotel did not honor the reservation and still hot wire did not refund my money. I am taking them to the court.

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  27. This has got to be the worst company I've ever dealt with. Terrible customer service!! I booked a room for 3 people and they put me in a room with a bed and a pull out couch!! Needless to say I had to fight to get a refund. I've been waiting two months tho and still no refund!! I keep calling them and they say it's been issued on their end! So I've just put in a fraud complaint with my back to get my money back!!! I don't know how this company is still in business!!!!

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  28. i booked thru HOTWIRE'S HOT FARE FLIGHTS, FIRST AND LAST TIME!! DUE TO A FAMILY EMERGENCY I WAS UNABLE TO GO, NOW THEY AND BILL ME LATER TOLD ME THERE NOTHING THEY CAN DO.400.00!

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  29. Same here on the flight .. I booked a flight to leave out of where I am living now , but I had a job change and need to move up north before my flight. Well I have emailed and called with my situation and they keep on giving me the same story . IT'S A HOTWIRE DEAL AND THERE IS NO CHANGEING OR REFUNDS WHAT SO EVER!!! . To bad for me!! So I just don't work or loss 400.00 !! I have been traveling for many years with many different airlines, and I never have been told that you couldn't change a flight. I know that there may be a fee and I would pay it but they will not work with me at ALL!! I will never deal with this so called company again and will tell everyone I know not to do business with them !!

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  30. Hyman Schirtzer 941-927-1062October 17, 2013 at 2:00 PM

    Hotwire.com is a deceiving and manipulative operation.
    I booked a San Diego ,CA hotel they presented as their save up to 45% Non Cancelable Secret Hot Rate of $91,12 ($72 + 19.12 tax & fees) which turned out to be a Travelodge.
    BIG DEAL! The rate for this Reservation directly from the hotel is $92.39 ($82 + 8.39 tax) Cancelable.
    So I saved $1.27 and lost my cancel privilege and points. Also, Travelodge is hardly in the class of the Comfort Inn , Best Western and Ramada you used in your comparisons.
    When I called the Company service line several times I got a run around and transferred to another department which didn't answer or disconnected me.
    Finally when I got through to the customer service representative, she tried to justify my savings by copareing the base rates which were $10 less with them $74 verses $84. However, when I pointed out they were charging $17.12 tax & charges versus the $8.39 from Travelodge which wiped out her savings, she refused to acknowledge the validity of this final effect. When I proposed to her the absurdity of not counting all charges to arrive at a valid comparison, she hung up on me.
    941-927-1062

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  31. Recently I rented a car through Hotwire and also bought the insurance they recommended for a "full coverage-no deductible" of any and all damages to the vehicle. When I got to the counter of the car rental desk they told me they do not honor the Hotwire Insurance and I would personally be subject to all damages done to the vehicle unless I bought their insurance. Did Hotwire lie to me or was the car rental (Alamo Car Rental) extorting me for their insurance? What will Attorney General do, the BBB do, the Consumers Protection department do?

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  32. I wish I had read these posts before using Hotwire. Allison #54599 was the supervisor with whom I had the pleasure to discuss Hotwire's idea of a "Deep Discount". All they do is parrot policies designed to frustrate and obfuscate. What a dishonest company. Shame on them!

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  33. In my opinion deception and corporate greed is "Hotwires" mission statement !!

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  34. My first time booking a hotel through Hotwire seemed like a seamless transaction. It wasn't until after did I realize that the representative failed to clarify or confirm that my transaction was being completed in USD funds even though I gave her a reference number for a search I had completed online in CAD funds for a Canadian hotel. I called the customer service line to potentially receive a refund for the difference in currency conversion or even a credit. Both Justin and his supervisor Rochelle refused to help me in any regard and simply blamed me for not specifying the currency during the booking. No empathy, no willingness to compensate, and no resolution.

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  35. Shame on you Hotwire. Your customer service team leaves much to be desired and sadly are useless. I encourage those who read through this entire page of complaints to post on the BBB and other social media sites in an effort to get the word out and protect would be consumers of this company. Also unfortunate that there is not an option to leave an email or phone number for call back. Clearly Hotwire is not interested in customer satisfaction.

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  36. Hotwire.com is a shady business. I just booked a 2.5 star hotel for a wedding-turned out to be the Best Western. Within 2 minutes, I was looking for a flight and hotel package for the same wedding from my parents. I was surprised to see the Best Western listed as only a 2 star hotel when I went through Hotwire's vacation package section. I took a screen shot and sent it to them. I just wanted a refund or to be upgraded to a real 2.5 star. Their response: "Regardless of a hotel's star rating, Hotwire promises you will stay with one of our trusted hotel partners in a clean room in working order".

    I'm sorry-isn't the whole point of hotwire to pick a hotel based on star rating alone? I don't care if you trust it will be in clean working order, I bought a hotel based on a rating. That rating is not consistent across the Hotwire website.

    Called customer service-was told that the Vacation section of Hotwire is run by Expedia (which owns Hotwire so ratings should be the same anyway). So even though the website has the Hotwire logo blazed across the top of the screen, they will not take responsibility for the discrepancy in the star rating.

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  37. Just had the worst experince with their customer servoce manager Kristy..booked a room and it is also a 1 bed room at an extened stay with 2 people traveling....they can do nothing about it. they offered me 10 hotcash tp use another booking as if i would book again with them...when i asked for corporate office phone number i was told by her they did not have a number? Do i sound like i am an idiot? Found the corporate phone number within 5 seconds on the internet. i will be calling corporate.

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  38. First, I do not like using customer service because of the popularity of outsourcing call centers to non English speaking countries; there is always a communication problem for me. In May, after around three days of trying to book a very complicated route to London Gatwick, and having the Hotwire website crash numerous times; I broke down and called customer service for help. Surprise, surprise; I got a call center in the Philippines. The girl kept trying to book a route I did not want; I had already worked the route out online; to make matters worse, she did not understand most of what I was saying. She also kept trying to book my only night in a hotel at a hotel miles away from the one I told her I wanted. After almost 45 minutes of frustration and arguing, I started to ask what I felt were specific questions; she hung up on me. I called back, after several minutes in a hold pattern, I got a rep that sounded like the one I just talked to. She kept saying she couldn't hear me. I kept changing handsets to no avail; she then put the phone down on me. I called again and was told that if I kept calling, that it was like roulette, sometimes I would get the Philippines, or there was a chance I would get America, I hung up and called again. The fourth time I got a male rep who told me that Hotwire did not have a customer service call center in America. I was so frustrated at the lousy service and constant lies I got that I immediately asked to speak to his supervisor. I explained what had happened and to make a long story short, ended up not booking through Hotwire. I waited till the next day to calm down and booked successfully through another site. I cannot understand how a huge company can get away with such dismal service. I had great luck with Hotwire the previous year booking the same trip; but their call center leaves a lot to be desired. If they have to outsource their call centers; I suggest they homeshore those jobs to people that work from their own homes in the USA; not to foreign countries that cannot or do not want to speak English. I doubt if this complaint will ruffle any of the fat cats in corporate; but it could save someone else the frustrations I have suffered.

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  39. HOTWIRE is the most dishonest, scummy, piece of garbage company I have ever had the displeasure to work with. AVOID THEM LIKE THE BUBONIC PLAGUE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  40. HOT-WIRE IS COMPLETE GARBAGE, AVOID BOOKING WITH these thieves!!! they had the nerve to book a hotel for me and after the hotel was revealed it was more expensive than the actual hotel website, was transferred to 2 morons ashley and william who both claimed to be supervisors but were unable to do anything to help and refused to let me speak to a manager this company is trash and i hope they go out of business soon

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  41. I booked with Hotwire over a week ago. I thought everything was okay. It looked like they booked me at a nice hotel but to my suprise when I got to the hotel it had a huge condemed sign on the front. In all my years I have never been sent to a condemed hotel. When I called customer service they were rude . They could not offer me any other option besides spend more money and go to a different hotel. They advised they would send the info to their" reasearch department". I have called several times since then and still no refund. They are rude and refused to put a supervisor on the ph. When I asked for the corporate number they advised they didn't have it. I am going to call corporate in the morning and if I get no service I will call my lawyer. They can't steal peoples money like this. I refuse to let this go.

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  42. I have found out that your company teaches their customer service to go after the almighty dollar. My daughter and I were on the phone booking our third reservation today and was told that you guys price match with Priceline We had found a booking on express deals at a cheaper rate. We would have not booked the third reservation if we knew you didn't price match.

    I suggest you train your agents better. Just getting someone to handle the problem is another problem

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