Alamo Car Rental Corporate Office Headquarters

26 comments
Alamo Car Rental Corporate Office Headquarters
600 Corporate Park Dr.
St. Louis, MO 63105 USA
Corporate Phone Number: 1-314-512-5000
Fax Number: 1-314-512-4706
Customer Service Number: 1-800-462-5266




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26 comments:

  1. Having a call center in India with people that have no understanding of our language or geography is very disconcerting. What could have been a 2 minute call was over 10 due to the agent not understanding English. I had to repeat myself 4 times to get her to understand what I was asking.
    She gave me an answer but I am left feeling like she was just giving me an answer to get rid of me.
    Utah has a lot of call centers, why can't we have customer service in the U.S.A.?

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  2. Yes...I, too, had several frustrating dealings with "customer service" agents who could not speak or comprehend English. When I complained all I was told was that Alamo was a "global company". For such a strong customer service oriented company at their rental offices (staffed with friendly helpful folks who speak and understand English) it is to Hertz and Avis's advantage that Alamo doesn't care that their "customer service agents" do not provide clear communication. Even Indian music was playing while I was placed on hold. Where is the quality control Alamo???

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  3. make sure u take down badge numbers and names for every rental extension that you complete

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  4. I lost some jewelry in the rental car and when I called to find out how to reach lost and found, I had difficulty hearing the customer service person. I did try to follow his instructions and sent an email reporting the lost jewelry, but I have never heard a word back It certainly is not good customer service. Makes me think twice before using Alamo again.

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  5. My problem was with a refund. it was stated to me that Alamo has 10 business days to respond. it took 20 seconds for you to receive my funds, why must i wait 10 days for a refund. Is this a way for you (ALAMO) to accrue interest on others monies. Agents were not friendly at all. Candace at the Corporate office was very helpful. Thanks Candace. NO MORE ALAMO!!!

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  6. I ahve not rented from alamo for 10 years. they suck now

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  7. In July I received the worst treatment I have ever received from any rental agency. This occurred at the Tulsa location: I was sworn at, threatened, and ordered around all while trying to calmly return my vehicle so that I could board my plane. I then tried to contact the manager of the location twice, who did not return my calls. I then emailed him to which I then sent a follow up email as I had again gotten to response. He finally responded in a very rude manner and I have as yet to get any other follow up, a month + onward. Alamo will never get my business again!!!! And I hope that more people will also take their business elsewhere!

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  8. It's worse when the call center is in the US and they STILL don't act on your needs....right ALAMO??????

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  9. I made a reservation at the Anchorage AK. Airport. They sent me a confirmation and when I went to pick up the car at 12:35 at night Alamo was the only car rental office that was closed for the night. I lover the fact that they sent me a confirmation with a 12:35 pick up and never said that they close a 1/2 hour before I get there. This was placed through my Hilton Honors plan and I have asked that they remove Alamo from the site.
    Pickup
    Wed, Dec 04, 2013 12:30 AM
    Anchorage Intl Arpt (ANC)
    5000 W Intl Airport Rd
    Anchorage AK 99502 US

    Drop Off
    Fri, Dec 06, 2013 05:00 PM
    Anchorage Intl Arpt (ANC)
    5000 W Intl Airport Rd
    Anchorage AK 99502 US

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  10. Someone called me today from Alamo Rent A car an told me I won vacation to Disney, Daytona beach and Venezuela. They said all I had to do was be over 25 w/ a valid card and charge the card $450. Is this a scam?

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  11. Alamo customer service absolutely stinks! I spent 2 hours on the phone with 4 different people in an attempt to add the alamo membership insider # to a current reservation without affecting the rates. This is an impossible task!

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  12. Rented a car in Cancun through Priceline and was given a tiny, tiny SPARK - a "5 passenger car" for 2 families with luggage. Alamo refused to change it. Exhausted and anxious to get to our destination, we drove off. En route, we realized the horn did not work and that night we realized that the right headlight also did not work!
    I called the next morning and a different car was delivered to us. Again, it was a "5 passenger car" (A VW GOL) with only 4 seatbelts.
    Both cars were stick shift despite my telling them that I cannot drive a stick. So I paid extra for 3 total drivers, but only two could drive.
    Ahead of time. I paid the CDW charge and the personal liability charge BUT Cancun said that I had not.. The original charge, just for the car for the 8 days was $68.01. When I added the drivers and the insurances, the cost went to $312.01. I was told that I owed an additional $120 for liability so the bill became outrageous!
    I would recommend you do NOT rent from Alamo in Cancun...or, maybe, anywhere.

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  13. My wife and I vacationed in Hawaii, to include the islands of Ohau and Kauai, and had many wonderful experiences. Not the least was the great customer service we received in Lihue at your Alamo Car Rental facility. The friendly staff were efficient and limited our wait time in both check-in and check-out processes. We also enjoyed the friendly and timely shuttle service - so much so that I had to use it again. But this time to return to your facility to find my missing cell phone. Neither my wife nor I know where it may have been misplaced but I still could not locate it after another search of the rental car. I reported the loss to one or the service attendants and he took my information and a description of the phone. Again, your staff were extremely helpful and friendly. I made it back to the airport in time to catch my flight to Honolulu and then two days later back to Arizona. Within hours my wife received a call from one of your staff advising us that the phone have been located. Within two days after returning to the states, I received a FedEx package containing the cell phone.

    I hope you will send my thanks to the Lihue staff and let them know that they seized an opportunity to provided excellent customer service that reflexs well on Alamo as a company and each of them as individuals.

    Thanks to all for the special service, the phone and the memories.

    WPQ

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  14. I always believe in second chances. Last February we went to Maui and we made a package travel reservation thru an airline (airfare, hotel, and car rental). Knowing that everything is all paid for and set, we dont have to worry anything, all we have to do is to enjoy our vacation. Everything went well as expected but when a month later when I received my credit card statement there is an extra 60$ and some cents charge from Alamo rent a car. I called right away and spoke to a representative, I asked what was the charged for she said its for an extra driver charge. I told her that we were not informed about the extra charge to elect for an extra driver. If we would have informed about it we would have not elected an extra driver. She told me that it was in my contract. My point is when an individual will incurr a fee of what you are about to present or sell at least disclose the fee, it will only take you a 5 seconds to mention. I urge all the management and higher ups of Alamo to train your representative to fully diclose everything, do not be shady and vague. There are a lot of rental car companies out there. Service is the only difference... Check your website and yelps, your company comments are all about your staff not so nice and 80% is all about the extra fees, hidden fees you hid from us. Thanks Mia for fixing this for me, bec of you I will give Alamo a second chance. God Bless!!!

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  15. My wife was injured by a careless shuttle driver in Puerto Vallarta Airport.If he would have apologized to my wife wed probably would let it drop but his rude uncaring manner is prompting me to retain a lawyer

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  16. They also un announced put a 1,000 US dollar hold on your credit card,and don't refund it for 2 days Im a 64 year old driver not a kid on spring break,also the car pick up location is the furthest from the airport of all the other agencys The guy in the botth at the airport lied to us about the amenities of the car no leather intrior as promised and a 4 cylinder not a 6 cylinder as promised Theres better cheaper and more honest businesses to business with

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  17. Alamo in Mexico stinks

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  18. Alamo ( and any Enterprise affiliate) have permanently lost a customer. The company has a policy of not accepting debit cards "unless" there is a round trip ticket. I had rented a minivan to take my daughter to summer camp and we needed a larger vehicle to haul her stuff. I arrived at the counter and was informed they do not accept debit cards - even ones that can be accepted as credit cards EVERYWHERE ELSE. There is one scenario where they do accept them and that is if you provide a round trip ticket. Whatever made up risk assessment about debit card use just went into the realm of stupidity on that one. I had even added on the additional insurance. So it wouldn't be a loss for them even if the van burst into flames. Needless to say I vote with my wallet and since this is their "policy," I informed the clerk that my policy was to NEVER use them again. I haven't purchased any Nike products because they still endorse Tiger Pimp Woods. I have avoided anything Tom Cruise has done after his mental health rant. And I haven't watched the 2nd Jay Leno Tonight Show after NBC dumped Conan. Needless to say I hold a grudge for a very long time. From now on I will FORGET THE ALAMO.

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  19. Have been trying for over 2 years to get a dispute resolved. No resolution nor answer at this company. Have now filed with my state's Attorney General's office. This company has no sense of customer service whatsoever. Why anybody would rent from them after all of these experiences posted is beyond me. Perhaps if they started losing a lot of revenue and more people would post about their poor experience it would get somebody's attention. I would urge everybody on this forum who has had an issue to file a formal complaint with your state's Attorney General's office.

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  20. Thievery at Alamo? -- On Aug 7, 2014, at 5:00 AM, I returned my Alamo rental car to the Tucson, AZ, airport site. As the door on the plane was closing I realized I had left my laptop in the trunk! Too late even to phone. Upon my arrival in Virginia, later that day, I called the airport rental desk to inquire if the laptop had been found. They said it had not. Pretty unlikely, as the only thing in the (black) trunk was the laptop in a big, white, canvas bag.
    They referred me to lost and found, whom I called the following day -- still no laptop. I called a week later and still no laptop. The excuse was that maybe the cleanup crew hadn't opened the trunk and that maybe the next renter (at noon, 7 hours later) had found it and not turned it in (sure, like they don't inspect the trunk before re-renting the car (could be a dead body in there) and the next renter happened to be a thief.)
    A week later, no laptop. (I filed a police report as a theft, for all the good it did, but it made me feel better. Maybe there is a pattern.) I called Alamo corporate three days ago, and they said they would get back to me; still waiting.
    Far be it for me to accuse Alamo personnel of stealing my computer, but you can draw your own conclusions. If you leave anything of value in your Alamo rental car at the Tucson airport, you can probably kiss it goodbye.

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    Replies
    1. I agree. They are a bunch of Mafiosos
      Aurelio Alexandre
      Portugal

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  21. AURELIO ALEXANDRE. I reserved and payed in full here in Lisbon Portugal, 2 Dodge Caravan for my family of 8 adults and 6 children from 4 to 10 years. At the same time I was asked to give the drivers names, for each car and I informed name of my two sons.
    When I arrived at Miami International Airport, at the Alamo area the place was so crowded but a gentleman came to me and asked if I had a reservation and after that he brought me to a check in machine and tried to do, but the cars were not available and sent us to the counter. After a long wait a guy said: each voucher must pick up his car in a different position.
    one was sent to the left and other went right side of the counter.
    1st thing the Alamo said was: the car you reserve is NO GOOD (immagine Alamo has no good cars) and immediately went to the girl who was taking care of my other son and start talking.
    Then the girl said: but we have no cars and he said: give me that voucher and I will do both.
    He told my sons that the car could not accommadate 7 pax and the bags. I told him: Look I know the cars and each car will have 4 adults and 3 child with no bags, so I want the reserved cars. He insisted and showed a Toyota Sienna. I told him: Look that car is for 8 pax and 4 bags the same
    as Dodge Caravan. The only difference is 8 pax instead of 7 pax, and this is what I want.
    That receptionist (A SWINDLER) We call him in portuguese VIGARISTA tried to sell all kind o extras and I said NO NO NO. After this he very IMPOLITE asked me: are you driving any car? No but I payed everything and they are my sons. YOU CANNOT STAND AT THE COUNTER SO STEP BACK!!! He noticed that I had experience and, as all the thives, he conclude that my sons were very inexperienced. After 9 hours flight, pass the police and pick up bags and stil 4/5 hours to Orlando, everybody were very tired.
    Finally we left and the surprise came when we drop the cars. I was charge on the credit cards an
    amount of about 1.800.00 USD on top of circa 900.00 USD I payed here in Portugal for the 2 Dodge Caravan!!! I asked for the Station manager but he was not available and as I had a flight to Lisbon and the time was short I had to leave. But the BIG proble is whom to contact? They have no e-mail at the Alamo Headquarters, but I found one in UK and send an e-mail to them and got a reply informing, as the booking was not done through them, they could do nothin. I asked them if they could forward everything to USA and very kindly they DID.
    I sent so many e-mail and phoned to St. Louis and after talking to a computer I manage to speak to a person that could not do anything and inform me that they have no e-mail. They do not want to be cantacted but gave me the Fax Nr. 1-314-512-4706, but this fax does not accept faxes.
    They really are real a bunch of Mafiosos MAFIA. I sent an express letter to St. Louis which was received and sighned by a Mr/Ms RPHILLIPS on August 25 at 19:35 but until now they did not reply!!! TEY ARE REALLY CROOKS.
    Goodby

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  22. Hi,
    Here I am again. After about 15 e-mails with all the stress during 54 days I forgot to say that there are two persons I have to thank, because they were very helpful: Kelly from UK alamo, and Tierra from USA alamo. Tierra manage to send me 740.00 USD and she told me, that was as far as she could go. I still claim 1.000.06 USD, the amount I was overcharged. The other rent a cars when they do not have the car reserved they up grade without charge and they excuse themselves like in a hotel.
    I was hotel manager and know very well the roules
    Goodby
    Aurelio Alexandre

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  23. AGREE. THEY STINK

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  24. Alamo is so bad that I will never use it

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