Alamo Car Rental Corporate Office Headquarters
600 Corporate Park Dr.
St. Louis, MO 63105 USA
Corporate Phone Number: 1-314-512-5000
Fax Number: 1-314-512-4706
Customer Service Number: 1-800-462-5266
600 Corporate Park Dr.
St. Louis, MO 63105 USA
Corporate Phone Number: 1-314-512-5000
Fax Number: 1-314-512-4706
Customer Service Number: 1-800-462-5266
Having a call center in India with people that have no understanding of our language or geography is very disconcerting. What could have been a 2 minute call was over 10 due to the agent not understanding English. I had to repeat myself 4 times to get her to understand what I was asking.
ReplyDeleteShe gave me an answer but I am left feeling like she was just giving me an answer to get rid of me.
Utah has a lot of call centers, why can't we have customer service in the U.S.A.?
Ditto!
ReplyDeleteYes...I, too, had several frustrating dealings with "customer service" agents who could not speak or comprehend English. When I complained all I was told was that Alamo was a "global company". For such a strong customer service oriented company at their rental offices (staffed with friendly helpful folks who speak and understand English) it is to Hertz and Avis's advantage that Alamo doesn't care that their "customer service agents" do not provide clear communication. Even Indian music was playing while I was placed on hold. Where is the quality control Alamo???
ReplyDelete