Alamo Car Rental Corporate Office Headquarters

Alamo Car Rental Corporate Office Headquarters
600 Corporate Park Dr.
St. Louis, MO 63105 USA
Corporate Phone Number: 1-314-512-5000
Fax Number: 1-314-512-4706
Customer Service Number: 1-800-462-5266




15 comments:

  1. Having a call center in India with people that have no understanding of our language or geography is very disconcerting. What could have been a 2 minute call was over 10 due to the agent not understanding English. I had to repeat myself 4 times to get her to understand what I was asking.
    She gave me an answer but I am left feeling like she was just giving me an answer to get rid of me.
    Utah has a lot of call centers, why can't we have customer service in the U.S.A.?

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  2. Yes...I, too, had several frustrating dealings with "customer service" agents who could not speak or comprehend English. When I complained all I was told was that Alamo was a "global company". For such a strong customer service oriented company at their rental offices (staffed with friendly helpful folks who speak and understand English) it is to Hertz and Avis's advantage that Alamo doesn't care that their "customer service agents" do not provide clear communication. Even Indian music was playing while I was placed on hold. Where is the quality control Alamo???

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  3. make sure u take down badge numbers and names for every rental extension that you complete

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  4. I lost some jewelry in the rental car and when I called to find out how to reach lost and found, I had difficulty hearing the customer service person. I did try to follow his instructions and sent an email reporting the lost jewelry, but I have never heard a word back It certainly is not good customer service. Makes me think twice before using Alamo again.

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  5. My problem was with a refund. it was stated to me that Alamo has 10 business days to respond. it took 20 seconds for you to receive my funds, why must i wait 10 days for a refund. Is this a way for you (ALAMO) to accrue interest on others monies. Agents were not friendly at all. Candace at the Corporate office was very helpful. Thanks Candace. NO MORE ALAMO!!!

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  6. I ahve not rented from alamo for 10 years. they suck now

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  7. In July I received the worst treatment I have ever received from any rental agency. This occurred at the Tulsa location: I was sworn at, threatened, and ordered around all while trying to calmly return my vehicle so that I could board my plane. I then tried to contact the manager of the location twice, who did not return my calls. I then emailed him to which I then sent a follow up email as I had again gotten to response. He finally responded in a very rude manner and I have as yet to get any other follow up, a month + onward. Alamo will never get my business again!!!! And I hope that more people will also take their business elsewhere!

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  8. It's worse when the call center is in the US and they STILL don't act on your needs....right ALAMO??????

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  9. I made a reservation at the Anchorage AK. Airport. They sent me a confirmation and when I went to pick up the car at 12:35 at night Alamo was the only car rental office that was closed for the night. I lover the fact that they sent me a confirmation with a 12:35 pick up and never said that they close a 1/2 hour before I get there. This was placed through my Hilton Honors plan and I have asked that they remove Alamo from the site.
    Pickup
    Wed, Dec 04, 2013 12:30 AM
    Anchorage Intl Arpt (ANC)
    5000 W Intl Airport Rd
    Anchorage AK 99502 US

    Drop Off
    Fri, Dec 06, 2013 05:00 PM
    Anchorage Intl Arpt (ANC)
    5000 W Intl Airport Rd
    Anchorage AK 99502 US

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  10. Someone called me today from Alamo Rent A car an told me I won vacation to Disney, Daytona beach and Venezuela. They said all I had to do was be over 25 w/ a valid card and charge the card $450. Is this a scam?

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  11. Alamo customer service absolutely stinks! I spent 2 hours on the phone with 4 different people in an attempt to add the alamo membership insider # to a current reservation without affecting the rates. This is an impossible task!

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  12. Rented a car in Cancun through Priceline and was given a tiny, tiny SPARK - a "5 passenger car" for 2 families with luggage. Alamo refused to change it. Exhausted and anxious to get to our destination, we drove off. En route, we realized the horn did not work and that night we realized that the right headlight also did not work!
    I called the next morning and a different car was delivered to us. Again, it was a "5 passenger car" (A VW GOL) with only 4 seatbelts.
    Both cars were stick shift despite my telling them that I cannot drive a stick. So I paid extra for 3 total drivers, but only two could drive.
    Ahead of time. I paid the CDW charge and the personal liability charge BUT Cancun said that I had not.. The original charge, just for the car for the 8 days was $68.01. When I added the drivers and the insurances, the cost went to $312.01. I was told that I owed an additional $120 for liability so the bill became outrageous!
    I would recommend you do NOT rent from Alamo in Cancun...or, maybe, anywhere.

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  13. My wife and I vacationed in Hawaii, to include the islands of Ohau and Kauai, and had many wonderful experiences. Not the least was the great customer service we received in Lihue at your Alamo Car Rental facility. The friendly staff were efficient and limited our wait time in both check-in and check-out processes. We also enjoyed the friendly and timely shuttle service - so much so that I had to use it again. But this time to return to your facility to find my missing cell phone. Neither my wife nor I know where it may have been misplaced but I still could not locate it after another search of the rental car. I reported the loss to one or the service attendants and he took my information and a description of the phone. Again, your staff were extremely helpful and friendly. I made it back to the airport in time to catch my flight to Honolulu and then two days later back to Arizona. Within hours my wife received a call from one of your staff advising us that the phone have been located. Within two days after returning to the states, I received a FedEx package containing the cell phone.

    I hope you will send my thanks to the Lihue staff and let them know that they seized an opportunity to provided excellent customer service that reflexs well on Alamo as a company and each of them as individuals.

    Thanks to all for the special service, the phone and the memories.

    WPQ

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  14. I always believe in second chances. Last February we went to Maui and we made a package travel reservation thru an airline (airfare, hotel, and car rental). Knowing that everything is all paid for and set, we dont have to worry anything, all we have to do is to enjoy our vacation. Everything went well as expected but when a month later when I received my credit card statement there is an extra 60$ and some cents charge from Alamo rent a car. I called right away and spoke to a representative, I asked what was the charged for she said its for an extra driver charge. I told her that we were not informed about the extra charge to elect for an extra driver. If we would have informed about it we would have not elected an extra driver. She told me that it was in my contract. My point is when an individual will incurr a fee of what you are about to present or sell at least disclose the fee, it will only take you a 5 seconds to mention. I urge all the management and higher ups of Alamo to train your representative to fully diclose everything, do not be shady and vague. There are a lot of rental car companies out there. Service is the only difference... Check your website and yelps, your company comments are all about your staff not so nice and 80% is all about the extra fees, hidden fees you hid from us. Thanks Mia for fixing this for me, bec of you I will give Alamo a second chance. God Bless!!!

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