Alamo Car Rental Corporate Office Headquarters

40 comments
Alamo Car Rental Corporate Office Headquarters
600 Corporate Park Dr.
St. Louis, MO 63105 USA
Corporate Phone Number: 1-314-512-5000
Fax Number: 1-314-512-4706
Customer Service Number: 1-800-462-5266




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40 comments:

  1. Having a call center in India with people that have no understanding of our language or geography is very disconcerting. What could have been a 2 minute call was over 10 due to the agent not understanding English. I had to repeat myself 4 times to get her to understand what I was asking.
    She gave me an answer but I am left feeling like she was just giving me an answer to get rid of me.
    Utah has a lot of call centers, why can't we have customer service in the U.S.A.?

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    1. Call centers in Utah will cost the company five times. It is all about the bottom line for the corporation. You some how do not fit into that equation. So quit whinning and get real. Most people in India speak fluent english. They may even correct your english. So your mind set is the problem. You need to take at look at your attitude and see if how badly it is screwed up. No pun intended.

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    2. Wow, Anonymous on January 6! One has to wonder why you took the post so personally. I did not write the original post, but I don't think it is the mindset of the author. Nor is it my mindset that when I told the person in India "I dropped my car off at the Fresno Airport and when we got home to TX...." and she replied "Are you in the same city?" Obviously, there is a breakdown there that has nothing to do with mindset. The people in the other countries are taught to listen for key words and then they follow a script and, I'm sorry but while a lot of them do speak English, they do not have the same understanding of the language for the most part. I wonder if English is a second language for you as well: "You need to take at look at your attitude and see if how badly it is screwed up. No pun intended." First, "and see if how badly.." is not proper English. Secondly, I don't see where there was a pun so I wonder if you understand what one is.

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  2. Yes...I, too, had several frustrating dealings with "customer service" agents who could not speak or comprehend English. When I complained all I was told was that Alamo was a "global company". For such a strong customer service oriented company at their rental offices (staffed with friendly helpful folks who speak and understand English) it is to Hertz and Avis's advantage that Alamo doesn't care that their "customer service agents" do not provide clear communication. Even Indian music was playing while I was placed on hold. Where is the quality control Alamo???

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  3. make sure u take down badge numbers and names for every rental extension that you complete

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  4. I lost some jewelry in the rental car and when I called to find out how to reach lost and found, I had difficulty hearing the customer service person. I did try to follow his instructions and sent an email reporting the lost jewelry, but I have never heard a word back It certainly is not good customer service. Makes me think twice before using Alamo again.

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  5. My problem was with a refund. it was stated to me that Alamo has 10 business days to respond. it took 20 seconds for you to receive my funds, why must i wait 10 days for a refund. Is this a way for you (ALAMO) to accrue interest on others monies. Agents were not friendly at all. Candace at the Corporate office was very helpful. Thanks Candace. NO MORE ALAMO!!!

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  6. I ahve not rented from alamo for 10 years. they suck now

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  7. In July I received the worst treatment I have ever received from any rental agency. This occurred at the Tulsa location: I was sworn at, threatened, and ordered around all while trying to calmly return my vehicle so that I could board my plane. I then tried to contact the manager of the location twice, who did not return my calls. I then emailed him to which I then sent a follow up email as I had again gotten to response. He finally responded in a very rude manner and I have as yet to get any other follow up, a month + onward. Alamo will never get my business again!!!! And I hope that more people will also take their business elsewhere!

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  8. It's worse when the call center is in the US and they STILL don't act on your needs....right ALAMO??????

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  9. I made a reservation at the Anchorage AK. Airport. They sent me a confirmation and when I went to pick up the car at 12:35 at night Alamo was the only car rental office that was closed for the night. I lover the fact that they sent me a confirmation with a 12:35 pick up and never said that they close a 1/2 hour before I get there. This was placed through my Hilton Honors plan and I have asked that they remove Alamo from the site.
    Pickup
    Wed, Dec 04, 2013 12:30 AM
    Anchorage Intl Arpt (ANC)
    5000 W Intl Airport Rd
    Anchorage AK 99502 US

    Drop Off
    Fri, Dec 06, 2013 05:00 PM
    Anchorage Intl Arpt (ANC)
    5000 W Intl Airport Rd
    Anchorage AK 99502 US

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  10. Someone called me today from Alamo Rent A car an told me I won vacation to Disney, Daytona beach and Venezuela. They said all I had to do was be over 25 w/ a valid card and charge the card $450. Is this a scam?

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  11. Alamo customer service absolutely stinks! I spent 2 hours on the phone with 4 different people in an attempt to add the alamo membership insider # to a current reservation without affecting the rates. This is an impossible task!

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  12. Rented a car in Cancun through Priceline and was given a tiny, tiny SPARK - a "5 passenger car" for 2 families with luggage. Alamo refused to change it. Exhausted and anxious to get to our destination, we drove off. En route, we realized the horn did not work and that night we realized that the right headlight also did not work!
    I called the next morning and a different car was delivered to us. Again, it was a "5 passenger car" (A VW GOL) with only 4 seatbelts.
    Both cars were stick shift despite my telling them that I cannot drive a stick. So I paid extra for 3 total drivers, but only two could drive.
    Ahead of time. I paid the CDW charge and the personal liability charge BUT Cancun said that I had not.. The original charge, just for the car for the 8 days was $68.01. When I added the drivers and the insurances, the cost went to $312.01. I was told that I owed an additional $120 for liability so the bill became outrageous!
    I would recommend you do NOT rent from Alamo in Cancun...or, maybe, anywhere.

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  13. My wife and I vacationed in Hawaii, to include the islands of Ohau and Kauai, and had many wonderful experiences. Not the least was the great customer service we received in Lihue at your Alamo Car Rental facility. The friendly staff were efficient and limited our wait time in both check-in and check-out processes. We also enjoyed the friendly and timely shuttle service - so much so that I had to use it again. But this time to return to your facility to find my missing cell phone. Neither my wife nor I know where it may have been misplaced but I still could not locate it after another search of the rental car. I reported the loss to one or the service attendants and he took my information and a description of the phone. Again, your staff were extremely helpful and friendly. I made it back to the airport in time to catch my flight to Honolulu and then two days later back to Arizona. Within hours my wife received a call from one of your staff advising us that the phone have been located. Within two days after returning to the states, I received a FedEx package containing the cell phone.

    I hope you will send my thanks to the Lihue staff and let them know that they seized an opportunity to provided excellent customer service that reflexs well on Alamo as a company and each of them as individuals.

    Thanks to all for the special service, the phone and the memories.

    WPQ

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  14. I always believe in second chances. Last February we went to Maui and we made a package travel reservation thru an airline (airfare, hotel, and car rental). Knowing that everything is all paid for and set, we dont have to worry anything, all we have to do is to enjoy our vacation. Everything went well as expected but when a month later when I received my credit card statement there is an extra 60$ and some cents charge from Alamo rent a car. I called right away and spoke to a representative, I asked what was the charged for she said its for an extra driver charge. I told her that we were not informed about the extra charge to elect for an extra driver. If we would have informed about it we would have not elected an extra driver. She told me that it was in my contract. My point is when an individual will incurr a fee of what you are about to present or sell at least disclose the fee, it will only take you a 5 seconds to mention. I urge all the management and higher ups of Alamo to train your representative to fully diclose everything, do not be shady and vague. There are a lot of rental car companies out there. Service is the only difference... Check your website and yelps, your company comments are all about your staff not so nice and 80% is all about the extra fees, hidden fees you hid from us. Thanks Mia for fixing this for me, bec of you I will give Alamo a second chance. God Bless!!!

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  15. My wife was injured by a careless shuttle driver in Puerto Vallarta Airport.If he would have apologized to my wife wed probably would let it drop but his rude uncaring manner is prompting me to retain a lawyer

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  16. They also un announced put a 1,000 US dollar hold on your credit card,and don't refund it for 2 days Im a 64 year old driver not a kid on spring break,also the car pick up location is the furthest from the airport of all the other agencys The guy in the botth at the airport lied to us about the amenities of the car no leather intrior as promised and a 4 cylinder not a 6 cylinder as promised Theres better cheaper and more honest businesses to business with

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  17. Alamo in Mexico stinks

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  18. Alamo ( and any Enterprise affiliate) have permanently lost a customer. The company has a policy of not accepting debit cards "unless" there is a round trip ticket. I had rented a minivan to take my daughter to summer camp and we needed a larger vehicle to haul her stuff. I arrived at the counter and was informed they do not accept debit cards - even ones that can be accepted as credit cards EVERYWHERE ELSE. There is one scenario where they do accept them and that is if you provide a round trip ticket. Whatever made up risk assessment about debit card use just went into the realm of stupidity on that one. I had even added on the additional insurance. So it wouldn't be a loss for them even if the van burst into flames. Needless to say I vote with my wallet and since this is their "policy," I informed the clerk that my policy was to NEVER use them again. I haven't purchased any Nike products because they still endorse Tiger Pimp Woods. I have avoided anything Tom Cruise has done after his mental health rant. And I haven't watched the 2nd Jay Leno Tonight Show after NBC dumped Conan. Needless to say I hold a grudge for a very long time. From now on I will FORGET THE ALAMO.

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  19. Have been trying for over 2 years to get a dispute resolved. No resolution nor answer at this company. Have now filed with my state's Attorney General's office. This company has no sense of customer service whatsoever. Why anybody would rent from them after all of these experiences posted is beyond me. Perhaps if they started losing a lot of revenue and more people would post about their poor experience it would get somebody's attention. I would urge everybody on this forum who has had an issue to file a formal complaint with your state's Attorney General's office.

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  20. Thievery at Alamo? -- On Aug 7, 2014, at 5:00 AM, I returned my Alamo rental car to the Tucson, AZ, airport site. As the door on the plane was closing I realized I had left my laptop in the trunk! Too late even to phone. Upon my arrival in Virginia, later that day, I called the airport rental desk to inquire if the laptop had been found. They said it had not. Pretty unlikely, as the only thing in the (black) trunk was the laptop in a big, white, canvas bag.
    They referred me to lost and found, whom I called the following day -- still no laptop. I called a week later and still no laptop. The excuse was that maybe the cleanup crew hadn't opened the trunk and that maybe the next renter (at noon, 7 hours later) had found it and not turned it in (sure, like they don't inspect the trunk before re-renting the car (could be a dead body in there) and the next renter happened to be a thief.)
    A week later, no laptop. (I filed a police report as a theft, for all the good it did, but it made me feel better. Maybe there is a pattern.) I called Alamo corporate three days ago, and they said they would get back to me; still waiting.
    Far be it for me to accuse Alamo personnel of stealing my computer, but you can draw your own conclusions. If you leave anything of value in your Alamo rental car at the Tucson airport, you can probably kiss it goodbye.

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    Replies
    1. I agree. They are a bunch of Mafiosos
      Aurelio Alexandre
      Portugal

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  21. AURELIO ALEXANDRE. I reserved and payed in full here in Lisbon Portugal, 2 Dodge Caravan for my family of 8 adults and 6 children from 4 to 10 years. At the same time I was asked to give the drivers names, for each car and I informed name of my two sons.
    When I arrived at Miami International Airport, at the Alamo area the place was so crowded but a gentleman came to me and asked if I had a reservation and after that he brought me to a check in machine and tried to do, but the cars were not available and sent us to the counter. After a long wait a guy said: each voucher must pick up his car in a different position.
    one was sent to the left and other went right side of the counter.
    1st thing the Alamo said was: the car you reserve is NO GOOD (immagine Alamo has no good cars) and immediately went to the girl who was taking care of my other son and start talking.
    Then the girl said: but we have no cars and he said: give me that voucher and I will do both.
    He told my sons that the car could not accommadate 7 pax and the bags. I told him: Look I know the cars and each car will have 4 adults and 3 child with no bags, so I want the reserved cars. He insisted and showed a Toyota Sienna. I told him: Look that car is for 8 pax and 4 bags the same
    as Dodge Caravan. The only difference is 8 pax instead of 7 pax, and this is what I want.
    That receptionist (A SWINDLER) We call him in portuguese VIGARISTA tried to sell all kind o extras and I said NO NO NO. After this he very IMPOLITE asked me: are you driving any car? No but I payed everything and they are my sons. YOU CANNOT STAND AT THE COUNTER SO STEP BACK!!! He noticed that I had experience and, as all the thives, he conclude that my sons were very inexperienced. After 9 hours flight, pass the police and pick up bags and stil 4/5 hours to Orlando, everybody were very tired.
    Finally we left and the surprise came when we drop the cars. I was charge on the credit cards an
    amount of about 1.800.00 USD on top of circa 900.00 USD I payed here in Portugal for the 2 Dodge Caravan!!! I asked for the Station manager but he was not available and as I had a flight to Lisbon and the time was short I had to leave. But the BIG proble is whom to contact? They have no e-mail at the Alamo Headquarters, but I found one in UK and send an e-mail to them and got a reply informing, as the booking was not done through them, they could do nothin. I asked them if they could forward everything to USA and very kindly they DID.
    I sent so many e-mail and phoned to St. Louis and after talking to a computer I manage to speak to a person that could not do anything and inform me that they have no e-mail. They do not want to be cantacted but gave me the Fax Nr. 1-314-512-4706, but this fax does not accept faxes.
    They really are real a bunch of Mafiosos MAFIA. I sent an express letter to St. Louis which was received and sighned by a Mr/Ms RPHILLIPS on August 25 at 19:35 but until now they did not reply!!! TEY ARE REALLY CROOKS.
    Goodby

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  22. Hi,
    Here I am again. After about 15 e-mails with all the stress during 54 days I forgot to say that there are two persons I have to thank, because they were very helpful: Kelly from UK alamo, and Tierra from USA alamo. Tierra manage to send me 740.00 USD and she told me, that was as far as she could go. I still claim 1.000.06 USD, the amount I was overcharged. The other rent a cars when they do not have the car reserved they up grade without charge and they excuse themselves like in a hotel.
    I was hotel manager and know very well the roules
    Goodby
    Aurelio Alexandre

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  23. AGREE. THEY STINK

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  24. Alamo is so bad that I will never use it

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  25. Explain The Car Rental Policy to Me A little Better Because I Did Not Understand. She Did Not Show Good Customer Service. I Wouldn't Recommend Any One To Rent A Car From This Company! Because Not Only Did She Have Bad Customer Service; She Smelled Like Tons Of Marijuana And Her Eyes Were Very Red. She Was Very Unprofessional Which Is Not Very Good Business Nor Good Customer service.

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  26. Good Evening ,
    My Name Is Sarah Williams Im Emailing You To File A Complaint Against One Of Your Employees By The Name Of Alexandria Baptiste. I Was a Former Customer Trying To Rent A Car And She Was Very Rude. I Ask Her Could she Explain The Car Rental Policy to Me A little Better Because I Did Not Understand. She Did Not Show Good Customer Service. I Wouldn't Recommend Any One To Rent A Car From This Company! Because Not Only Did She Have Bad Customer Service; She Smelled Like Tons Of Marijuana And Her Eyes Were Very Red. She Was Very Unprofessional Which Is Not Very Good Business Nor Good Customer service.

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  27. What a ripoff scam I was charged for gas I didn't use and insurance I didn't need. I will never ever ever give them my business again. Crooks!

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  28. What a ripoff scam I was charged for gas I didn't use and insurance I didn't need. I will never ever ever give them my business again. Crooks!

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  29. FEBRUARY 26, 2015 AT 9:39 PM
    I had an experience with Alamo and thought to share it with everyone. My friend rented a car through rentalcar.com from Alamo for 3 weeks for $705. His journey was done after 8 days and needed to drop the car back at ORD location since he did not need it. After drop off, the automatic printout came out to be $705. I, who happened to be giving him a ride to the airport, questioned the charges and the gentleman who printed the receipt asked if we could go to the office to explain the error and should be able to fix it. 45 minutes went by trying to solve the mystery by the attendant and his manager and the answer came out to be that the whole amount is the right charge because the computer said so. 3 weeks were being charged instead of 8 days!!!!. We were told that since the rent went through a third party my friend was requested to contact the third party to get his money back even though he signed the same Alamo contract as anyone would when renting directly from them. I asked the manager to charge him $47,which was more than the daily rate when booking for 8 weeks as it stated in the contract he signed. The answer was no. Please be aware that when conducting trips to Miami, my friend used to be charged only the amount of days he kept the car for under the same circumstances. I then told the manager to add me as a driver and I will keep the car until the 3 weeks over. He said he couldn't do it because he closed the contract. We went home and contacted the 3rd party and the continuous saga surfaced out again. If Alamo cares about customer satisfaction it needs to provide managers the right to override any situation and charge rates that would be a win win situation. To pull his contact information, My friend res under Alamo # is: 392 435 253. Please be aware that his language is Spanish since he is from Paraguay and he comes to the US very often on business.

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  30. This number is customer service. The most disgusting, deplorable, incompetent, unsatisfactory experience in my life. I would rather walk than rent a car from this company again

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  31. Booked a reservation for a 1 day rental through Kayak and was given a confirmation number and once my flight was in and I went to the Alamo rental on 4108 Rental car road at Douglas Intl Airport in Charlotte NC. Upon arriving the counter person charged me a walk-in rate. When I reaffirmed my reservation and showed her the confirmation price she still charged me the walk-n price for $89 for one day instead the confirmation which I had in hand for $39.82. At that point it was late and I was just to tired to argue but as soon as I told my wife about it she was on the phone to Alamo. There was no way to contact the location as the phone would ring busy for 5 hours straight as I tried calling. I called customer care for Alamo who also confirmed reservation ans my price and could not understand why I was charged the higher rate. They tried repeatedly to contact the location with any success. They emailed the location manager and=king for then to call me to address the location and I now 5 hours later have not heard a thing. If I have to I will take this to social media because this is illegal. You cannot do a switch when a customer is standing at the counter and charge them a higher rate with no reasonable reason and then not contact the customer when a request is made to do so. Who is this awful manager who would allow an employee to do this to a customer? Who is the awful employee who would do this to a customer? I want answers!

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  32. We rented a vehicle from Alamo at the airport Saturday night, told the rep we had rental coverage on our auto policy, but he insisted we were wrong and should purchase through Alamo. I explained that I knew I had coverage because I contacted my insurance agent beforehand to make sure. After we had to decline insurance through Alamo 4 times, he then stated that even if we wreck and it isn't our fault, we still pay $1000 plus the damage, because we probably didn't have it in our policy. Once we were finally able to leave the counter and get the car, there were only 2 cars left to choose from. We ended up with a Camry that is covered in door dings, dents and scrapes, not to mention sounds and drives like a farm truck. The inside wasn't cleaned, and there is a questionable stain on the steering wheel. Beyond disappointed with our experience and will never rent from Alamo or their affiliates again.

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  33. well shoot, I just wrote this very nice comment and selected preview and it disappeared (guess it thot I used too much personal information). So I am not going to completely retype it. Let's just say, there was a nice gentleman at the Spokane airport who helped us out from an error I made from the pickup city. The situation could have been much worse and much more costly but he helped us out for our 10 day road trip. I had tried to work with Alamo via the phone as I had booked thru Costco Travel but kept getting cut off. I even tried to re-book thru my credit card rewards program but due to not knowing if we would be charged the $200 drop off fee, the gentleman at the Alamo counter booked us for our trip. More than we had planned to pay (but that's because I was booking from the wrong city for pickup) but certainly a tolerable rate (which I discovered after researching when I got back.)

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  34. For better service, avoiding India who I agree are difficult to work with and appear trained to lie instead of help: first join Alamo Insiders, then if you ever have a problem, call the special Alamo Insiders number. In my slight experience of two calls, it seems the Alamo Insiders number is staffed by knowledgeable, articulate, helpful, courteous individuals based in the USA. Now if Alamo would fix the "Submit a question to our support team" form on the Alamo.com website, (it requires a value be entered to the "Location" field, but that field will not accept any value, so d-d-d it is not even possible to submit a form!), then one wouldn't even need to call on the phone at all. Web form interaction would save even more money than outsourcing to India, right? And not exasperate customers. Alamo, give it a try and see how it works?

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  35. So, I prepay for a rental two weeks in advance for our vacation. Get my email confirmation, my pick up time, etc. I go to pick my rental up 10 minutes before I am supposed to and then I am told I cannot rent the car that is paid for with the same card that I paid for the rental initially due to not having a airline ticket leaving back from Dayton International Airport. After speaking with customer service escalation team and being told that this is their policy which was nowhere to be found when booking my rental they then proceed to tell me that I will be refunded within 24 hours if not sooner. I then call the corporate office to make a complaint and this customer rep tells me that my funds will be put back into my account however, it will be 7-10 business days. It takes you (Alamo) 5 minutes to take it from me but 7-10 business days to reimburse me. First and last time ever dealing with Alamo.

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  36. I forgot my iPhone when I returned my car, July 4 and came back for it about 45 minutes later and was told they could not find it. Who would have been in that car but employees?
    I called customer service several times and was told I would receive a call back and never did. My daughter called a dozen times and her calls were never returned.
    July 8 I called customer service and asked for the number for corporate headquarters and was given a number for an Alamo office, this happened three times. I finally got the number online and called but they were closed; I had the option to transfer to a customer service person, which I did. She seemed very knowledgeable and said corporate would be very concerned and check into it. She also said there are cameras all over the area for car returns and they could view the tapes and I would receive a call back in 48 to 72 hours. I DID NOT RECEIVE A CALL.
    I called again 22nd or 23rd and was assured I would receive a call by Fri. the 24th. AGAIN, I DID NOT RECEIVE A CALL.
    I want to know what has been done to try to find out what happened to my iPhone and I do not understand why nothing is being done and why their customer service people say it will be taken care of and it is not.
    BTW, the customer service calls that gave me the wrong number for corporate were in India.

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