Waffle House Corporate Office Headquarters

33 comments
Waffle House Corporate Office Headquarters HQ
5986 Financial Dr.
Norcross, GA 30071 USA
Corporate Phone Number: 1-770-729-5700
Fax Number: 1-770-729-5999
Customer Service Number: 1-877-992-3353




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  1. On Sat. March 17, 2012 We were at the location in Panama City Beach Fl. in the morning around 9:15 A.M. and I would like to let you know that the team that was on duty was the best ones that I have ever seen. They were extremly busy and they were very well organized and the service was great. I was empressed with the way they handled the amount of people that was comming there to eat and the wait time was very short, due to the way that they were handling things. Their attitude was just great everyone tyhere should be compliminated as to the way they served everyone.

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  2. My husband and I were walking into the Waffle House in Durham ,North Carolina on Highway 54 on 09/17/12 at around 3pm. before we could enter the place a female waitress opened the door to tell us that if we wanted to order food we would have to wait for a little while as the cook was outside talking on the phone. She informed us that it was a very important phone call for the cook. She said he was talking with a someone about a job he was trying to get with them. She informed us that all she could make us was waffles and coffee.She told us if we wanted anything besides the Slam we would have to wait a bit and she was not sure how long the wait would be.
    The only other person in the place eating, was eating a waffle she had made him while he waited for the cook to return so that the cook could finish cooking the rest of the man's breakfast ( eggs, meat and hashbrowns)
    We aaked her why would the cook be on the phone looking for another job and leave his customers waiting? we told her that that was not right for him to be doing that and on company time as well!The waitress was tryingto keep customers happy by making waffles and serving coffee to stall people until the cook could get off the phone and come in and finish the orders.
    We told her that we would wait for a bit but we were shocked at the service and the whole situation! The cook returned by the time the waitress had brought us coffee. He was very disorganized. Maybe the waiterss had told him we thought it was very terrible that he was looking for a new job and talking on his cell phone outside on company time and that we were surprised he was allowed to do it. The only employees present in the place was the one cook , a waitress and a waiter.
    The whole expereince was strange and I doubt we will ever return to that Waffle house.
    The other issue is the 91.5 cleanliness score the place has and there was no manager on duty unless the cook was the manager.
    The service has always been good here and we had not noticed the place having ascore of 91.5 percent. Not a lot of cleaning going on but with only 2 employee's actively working what would one expect?

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    1. This morning 7/27/13--- went to waffle house with my 93 year old father-in- law this was on hwy 301 in Fayetteville NC This place was fairly clean , nice waitress, horrible cooks,the cooks I noticed where handling our food with no glove on which really bothered not only me but my father- in -law also, well long story short he said something to the waitress about , he said mam those cooks two of them are handling our food, shouldn't they have gloves on, should they not ? she says so do you want this food redone, I said no only because we were in a hurry, her reply was great and she turned and walked away she went to the end of the counter and told them what was said ,the cook looked at us and said f**k them loud enough to where I could hear him both cooks went back to cooking without gloves a for a short time maybe 5-10 minutes and then they talked and put gloves on gave us a dirty look, Bottom line is this my father- in - law and I eat at the waffle house almost every day at the gillis hill restaurant since his wife passed away and even before that she did too. We spend almost and this is no joke 400-500 dollars a month at the waffle house we are known well at Gillis Hill resturant on Raeford road here in Fayetteville nc, we will not go to the one on 301 hwy ever again Gillis Hill is a nice place, but we feel that since its that way and no one will do any thing about this we will just quit going to any of them and we will pass the word along to family and friends!!!!!

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  3. A Georgia woman is accusing the chairman of Waffle House, her employer, of demanding that she perform sex acts on him as part of her job's duties over a period of nearly 10 years.

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    1. Why did she wait 10 years to say something? Seems she was involved with this manager for some time.

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  4. I just left waffle house on Vaughn Rd in Montgomery Alabama where Cynthia Donovan is manager. I was very concerned with how she handled the employees and that she publicly humiliated them. She her actions were belitting and completely unprofessional. I would like to see something done about this. No person deserves to be treated like that.

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    1. The store on i 40 and stewarts ferry pk is the same way if not worse something needs to be done some people from church said they was gonna talk to Donalson Hermitage chamber of commerce about it and put it in the paper about how it is there only 2 or 3 servers are good the rest of the staff is verybad the so called management is the worst we have ever seen we stopped and got gas before a trip one morning and some people inside the gas station was talking about how that waffle house is we and most of the people from church will never go there again

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  5. I called in a large order at the Waffle House on 1104 1st St South in Alabaster, AL. I then drove to pick up the order and upon returning home realized several items were missing. After calling the store back and speaking with the server she acknowledged their mistake and told me to come back to get the remainder of the order. After driving back to the location I had to stand there for 20 minutes before being acknowledged. The one and only guy in front of me said "Good luck", he had been waiting an hour to pay. I then spoke with the server and told her about my order and she said it would be a few minutes before she could "call" my order. I patiently waited another 30 minutes to no avail. I then asked about the order and was told they were busy and I would just have to wait. I then asked for a refund on those items I paid for and did not receive. I was told that I paid by credit card and I could not get my money back for those missing items. I left without receiving my items and also wasted my gas. What retailer do you frequent that cannot refund money back to the customer? This was by far the WORST customer service I have EVER received. I will not patronize this place EVER again. TERRIBLE TERRIBLE SERVICE, I am livid.

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  6. Waffle House has bad everthing grits, eggs thats cooked with butter nasty' big time this is a place that serve breakfast 24/7 every day all day long 365 its a shame that you have to go elsewhere to find good breakfast like shoney's ihop,cracker barrel,or a overnight hotel stay its a dam shame the cook cant give an egg like you asked,its a dam same that all location's systemwide all over the country have the same problem happen ever minute you walk thru the doors of any waffle house around you need real chef's and good cook because this is not working at all!! the reason why the business get people to come thru the doors hell!! its open all the time wow what a shame this place needs god's help systemwide also cleaning need to be done by a professional contract services, floors.walls,restroom,windows,equipment,the people that works there and cook the food needs cleaning too!! the waffle house is a messed up restaurant first class i give it a big fat zero an f is too good!!

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  7. . i see why he is anonymous he need to go some where else to eat because i seldom have a problem at waffle house it always good food

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  8. My husband and I had the chance to eat at our local Waffle House today. We were amazed, both of us former WH employees, at how the quality of the standard procedures at this WH are not even nodded at by way of practice. Servers don't stand on their mark -- don't call out their orders and are not encouraged to do so by the cook. Cooks gloved hands are touching face, hair and glasses. Customers are not greeted and given their place settings while their drink orders are taken. Food comes out in slow and not together. Equipment, specifically waffle irons, are being abused. We're from the days and Mr. Ezell must not just be rolling but twirling in his grave. We're so disappointed. My husband managed the Waffle Houses in Columbus, 2 in Meridian, and Laurel. We know the business and we are begging you to help our Forest, MS restaurant. The people could be good with some direction and help. Thank you. D & E Hopkins

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  9. I worked for the waffle house from July 2009 - April 2013. I started working at the Elkton Maryland Location, by the way they are awesome. The management really does take care of there Employees there. Then I worked at the 1254 LOCATION where a cook flipped out on me told me that he was going to make me cry by the time I left work that day. he went crazy on me. I walked to the back told the manager to talk to him and I wasn't going back out there till then. then like 30 sec. latter he came back there freaking out. my manager just sat there and didn't say anything to him. so I walked out on Sunday april 7th. I was also being sexually harassed by a customer and the didn't do anything about that either. they just laughted. My boyfriend ended up having to talk to him. ( I never saw him after that).I cant work somewhere that doesn't protect there employees.

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  10. Waffle house #637, mcdonough,ga i have never been to a waffle house in Terry LaVeetchy's district that Is so badly managed.. i also believe that allowing employees to smoke in front of the store entrance is desgusting and makes me question the cleanliness of the store. Also dayshift salespeople are suppose to be your veteran employees, smaking gum and talking on a cell phone used to be policy
    Violations; not at this unit, you get to Train new hires!!! Way to go Kenny Gay, Terry how about giving him his own district!!!



    violations, but not in this store!! Do this and get prime stations and the best work schedule and you even get to Train new hires!!!!!

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  11. my wife and WILL never go back to another waffle house EVER we have gone to like 3 of them in the delaware area and OMG what a mess there was things on the floor that looked like they have been there since the day they opened they also had customers answering there phone and saying nasty things to the people on the phone the service was not all that great that is the first time in my life that i have ever seen a food place that dirty and nasty they should be closed down by the goverment health department and the food was just as nasty as the place looks the burger was like oh just let me say i would have rather gone to a hockey game and ate the pucks they would have been softer and better tasting they should really start to clean and prepare food better if any bussiness should go on undercover boss it should be them and let them go to the smynra and middletown stores after midnight waht a GROSS places to go

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  12. My family has always beenin the restaraunt business one way or the other so Im speaking from experience. I aocated in Gulfport Ms. My daughter worked at Waffle house starting At 17 jrs old. My grand daughter works for Waffle House. The $2.45 an hr.
    Coyld not suport a hamster much less people who work hard train new people and have kids. PUT A SIGN UP TO SHOW YOU REALLY CARE ABOUT THE WAFFLE HOUSE PEOPLE.PLE




    has worked for Wafflw House for a little over 20 years. I think Waffle House is very negligent in the fact that a sign of some sort is Not up showing customers that these servers dont make any money unkess they get tips. Sure thdy make

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    1. You need to learn how to spell before you start bashing the waffle house.

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  13. Waffle house in general is a good place to eat but if u work for them and something happens that u don't have a way until u can afford a cheap car they look the other way no matter how much u do not the waffle house I remember

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  14. What idiots makes there employee work on xmas day the food is not great even walmart is closed stupid people

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  15. I is a good resturant too eat need better employees there. To cook the food . I will like a $100.00
    Gift Card so I can continue to be a Waffle House Regulater. And Thank you.

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  16. The relief mgr at 1206 is rude to the wait staff I have as a customer have seen him snatch the tool they use to take waffles of the waffle iron from their hands, have told them to wake up or are they hard of hearing. I was in there with my child and heard him tell a waitress he would make her life hell right in front of my child. What kind of place is this to have someone so rude make comments like that to anyone? I know a few of the waitresses and one is my favor I she will go out of her way to make you feel welcome and is a very hard worker and should not have to deal with this on any level. Maurice the relief mgr needs to know how to treat people instead of making them feel like they are beneath him.

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  17. My family and I stopped at the Waffle House in Jackson Ga Hwy 36.The cook was first of all rude to customers on the the phone.And the guy that guy that tried to place the call in actually came in and was explaining to the cashier what happened the cook(Head Grill Master) or something while pointing at his name tag, while taking off his latex walking toward and threating the customer. He then went outside and told the customer he had something for him. I saw him go to his grey truck, while the customer was on his cell phone. Cops never showed. Cook came back in saying "I keep mine with me" DID NOT WASH HIS HAND AND EVEN HAD DIP IN HIS MOUTH WHILE COOKING.

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  18. That is terrible that you are denying a waitress her $1,000 tip.

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  19. My husband and I stopped in the Marysville, Ohio location this afternoon. The only person doing their job was the grill cook. One waitress had her kid running around and the other waitress had a boyfriend in there the whole time. Not professional at all. Kudos to the cook for keeping his cool because it was a circus in there. I will never go back as long as those 2 rude, childish women are there!

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  20. the waffle house 533 is running the employees in the ground and doing things to make them look and feel bad and people come there to eat and want to see a smile on faces but every time you turn around they are getting accoused of something they didn't do and they even have video tape going. all places ask why they don't make money 1st thing is treat employees good and they treat people good 2nd have good food cooked not food that cold or taste bad 3rd clean store.

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  21. not very pleased with store 533...

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  22. the waffle house in youngsville nc on hwy#1 store # 1850 has the most rude and ignorant staff that I have ever come across , they wont ever give you there names , there name tags are never filled out to even get there names . they cant take an order correctly , they are unfamiliar with the menu and the products the serve and the issue I had mostly with this waffle house is that all the employees are more interested with talking to each other , goofing off and using the " fuck " word constantly . I will never go to this restaurant again . I will be checking my bank account for an overcharge, I just do not trust these kind of people .. if any one from waffle house is reading this , I suggest you send a secrete shopper to store #1850 and find out for your self .. I went at 9:20 pm and left at 9:40 pm on 10/28/14 my ticket # is 508402800 this has been put very mildly .. if you need more information please contact me at gsbareford@yahoo.com and I will gladly discuss this with you ..

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  23. Common recurring theme! Store 258 at 4840 Powerline Road in Fort Lauderdale, FL. 5:35 AM Today went in and there were 6-8 employees and 4 customers. I sit down and the person who ended up waiting on me was in a conversation with another employee. Personal conversation and joking, Then a face was made and a gesture in my direction that she seemed like she didn't want to wait on anyone anymore. At this point I felt like walking out but I was not going to give her the satisfaction. The entire place was like Romper Room as the employees excluding the cook who was a Mature Black Male and another Mature Black Female were more playing. My question was where was leadership. My waitress didn't have a name tag on so I cannot tell you who she was. I only know that she was a Black Female with her Afro pulled up on top of her head and wearing fake eyelashes and playing and carrying on with a Blonde Haired young Black Gay Male employee. Now mind you, I have been in this store before and I am not racist. I am white and I was the only white person in this store during my visit. I had a male sit down next to me and I watched as my same waitress who was now setting at the counter next to the Blonde Male and talking loudly, laughing and carrying on was ignoring the Black Male customer who sat down in the booth next to me. This let me know that she just didn't care about customer service and her job. No other customers in the store during my visit and when I went to pay, she didn't have my bill figured out and she had to finish her conversation before even waiting on me at the register. Not knowing anything more about who to reach out to, the ticket number is 582238914 and user on the cash register receipt is Cashier. Check total $7.86 on Feb 27th, 2015 at 5:53:42 AM. Finally, an easy order placed for an experienced waffle house waitress. She came over and asked me what if I knew what I wanted, I replied, Scrambled eggs with cheese, raisin toast, bacon crisp, and hashbrowns scattered (well done) topped. NOW WHAT HAPPENS???? She walks behind the counter gets a receipt pad and comes back in my direction and hollers, that was cheese eggs? I said yes scrambled eggs with cheese. She said topped? I repeated Hash Browns Scattered (Well Done) and topped, and since everything I had mentioned was not captured in her head, I continued to repeat the order to her. As the order came out, I got hash browns not well done but topped with chili running over the side of the plate, the toast was cut in two and rolled on top of itself. The plate presentation from what the waitress did was totally without care of anything. I will make sure I let everyone know that this is not a place to visit unless they are looking for bad service. The entire place is and has always been run with this kind of lack. I thought that it was the fact that they may have been busy when I was there before, now I see it is the culture and this is a culture I don't want to associate with.

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  24. May 8 2015 5pm. I am disgusted with the management at the Troy (798) Ohio waffle house. A young lady there was cooking and grease splattered up into her eye and she can't even open it. They call the boss Kim and she says the lady has to deal with it. For heaven sake she can't even open her eye. Such bullshit if you ask me. Never in my life have I heard such a thing.

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  25. Waffle house 777 is a awful waffle house to work at. They overwork their employes change the schedule on a day notice. I say you guys should do undercover boss and customer on night shift cause they are out of control. The manager really doesn't know nothing and the district is blind.

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    1. On the weekends and Monday nights they really are. Worker off clock cooking food for themselves and getting drinks for themselves.

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  26. On Saturday May 30th, my husband and I went to the Waffle House on 231 in Ozark, AL. Store 1468
    As we began to eat my soda was flat and my husbands pork chops were very tough and tasteless.We tried to ignore this. But, the cook who never spoke a word to us began scrubbing the floor with a broom and splashing a bucket of water on the floor right beside our table. The noise was so loud that we could not hear one anothers speak. We stopped eating and left. My question is why do workers have to scrub the floor at 11am right beside customers as they eat? We won't be back!!!!!!

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  27. I called the waffle house in Roanoke Rapids N.C. I had to be to work at 6a.m so at 5 a.m. I tried to call my order in, No one answer the phone, so I called back agine, and the hung the phone up with out taking my order... I've heard other co-wokers complain about the samething. How rude is that.

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  28. Why is it that EVERY single Waffle House I have ever been in (multiple cities in multiple states) are absolutely FREEZING?

    Here's a suggestion in case you haven't heard this already today: QUIT TURNING THE AIR DOWN TO 60 DEGREES!

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