Virgin Mobile Corporate Office Headquarters HQ

162 comments
Virgin USA Mobile Corporate Office Headquarters HQ
Official Address:
10 Independence Blvd.
Warren, NJ 07059 USA
Corporate Phone Number: 1-908-607-4000
Fax Number: n/a
Customer Service Number: 1-888 292 8223
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162 comments:

  1. DO NOT sign up with Virgin - the WORST service on the planet - and customer service is synonymous with incompetent - they overcharge, lie, hang up on you - a terrible company!

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    1. Couldnt be more true. They are truly incompetent and have no clue what they are doing over there. Run.

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    2. Virgin Mobile is the absolute worst cell phone company ever!!!!!! Phone never works. Customer Service is terrible!!!! Do not ever buy a Virgin Mobile phone!!!!!

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    3. AGREED! VirginMobile are a bunch of LIARS!! And they're stupid as hell!!! I so regret having got them. I know there's no contract, but I've already bought the phone from a RadioShack and the 14 days has passed.. so because of the expense of the phone, I'm stuck with them ):
      I was told in a live chat - which they conveniently had just that one time before I ordered with them online - that the $45/mo would be exactly what I'd pay each month, no taxes or anything else, etc.. I go to pay my bill now though, and there's a tax amount of $2.93!!!

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    4. our phone was stolen, and the phone that we used was out of stock. we suspended the acct. for being stolen, then bought a phone in the same price range, and they're trying to charge us more. CON ARTISTS. and their customer service dept, is exactly what everyone says from rude representatives, to nasty supervisors that hang up on you when you demand to speak to someone else. when upgrading payment information, they DOUBLE CHARGE. So not worth it to stay with this company. We have 5 accounts, and will be taking all of them elsewhere.

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    5. I AGREE MY PHONE WAS REPLACED AFTER 3WKS OF PURCHASED I SENT IN THE HANDSET THAT DIDNT WORK ITS BEEN 2-3 WKS ALL OFA SUDDEN MY SERVICE GOT SUPPENDED AFTER I HAD CALLED 2WKS BOUT TEXT MESSAGES SAYING HANDSET NOT YET RECIEVED. I CALLED WAS TOLD DISREGARD MESSAGES WELL NOW I HAVE NO SERVICE WAS TOLD HANDSET WAS NOT RECIEVED AND IF I WANT SERVICE BACK HAVE TO PAY $69! ILL BE BACK WITH METRO PCS

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    6. I have been with Virgin Mobile for 8 years. For the most part I have been happy with their service. I recently upgraded my phone from the Optimus V to the HTC EVO 1 . Before spending the $300 on the phone I called and confirmed that I would be able to keep my Current $25mo plan when I made the change. Well guess what? Three days later they won't honer my $25 plan that I was promised I now have to pay $35mo and if I want to keep my old phone they won't even let me get my old plan back. I was lied too and they won't make it right.

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    7. I know what you have been threw they have stole money out of my account for two mths and i did not know it until i went to pay my phone bill. I will never use them ever again Nessp.

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    8. CALL THE FCC AT (1-888-225-5322) THEY WILL FIX IT FOR YOU!!! THE COMPENY HAS TO REPLY TO THE FCC WITH IN 30 DAY WITH HOW THEY FIX THE IT. IF THAT DOES NOT WORK CALL THE Federal Trade Commission FEDERAL TRADE COMMISSION (1-877-382-4357)... FILE WITH THE WWW.BBB.ORG AS WELL AND YOU WILL GET WHAT YOU WANT!!!

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    9. WORST SERVICE EVER!!!!!!!!I had my phone for a month...after I paid my 1st bill, 6 days later thgey turned off my phone...telling me that they sent a replacement phone and that I have to send in the other phone to get my services turned back on...WHAT REPLACEMENT PHONE!!!!I never called to order a new phone...what are they talking about...ugh

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    10. I am appalled that Richard Branson would own such a horrible company. Shame on him! We are calling the FCC to complain after calling the fake Corporate Headquarters 3 times. No one will help and my Daughter has a $700.oo piece of junk. Everyone needs to report Virgin Mobile to the FCC. Take the time and let's get this company in order and to take responsiblity.

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    11. NOW YOU TELL ME!! Have ALWAYS had problems with them, from way back, but thought I was alone - obviously not. Now trying to cancel out and get a refund- NOT COMPANY POLICY(of course not!) - for non-service and dishonest dealings!! Wish me luck.
      And will try your collective suggestions re reporting to FCC. Thanks

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    12. AGREED. I'M CURRENTLY FIGHTING WITH THEM TO SEND ME A NEW PHONE.

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    13. I have never been through a worse customer service nightmare in my life. Ten hours of being on the phone, returning phones, they charged my credi card without mt permission-THREE TIMES, they were rude and you only have abou a 20% chance of getting someone who understands English literally. Im not talking about individuals with accents. They have people answering the phone that literally don't understand a word of English. I said hello I would like to activate my phone and two different employees didnt know what that meant. It's mind boggling. I would rather have no phone at all then have to deal with this. Returning my phone tomorrow and switching to anyone but them.

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    14. HORRIBLE.
      exact letter just finished writing to Corporate office.. I
      Virgin USA Mobile Corporate
      10 Independence Blvd.
      Warren, NJ 07059 USA

      Virgin Mobile Corporation
      1084 South Laurel Rd
      London Kentucky, 40744


      To Whom it may Concern,

      I am contacting you because I am having a problem getting my refund from Virgin Mobile.
      In Early December, 2012, I ordered an HTC One V from a Virgin webisite. I decided before I even opened the box I would return the phone. It took a numerous amount of time trying to reach one of your live advisors. Once I finally reached a live advisor, I was and put on hold and transferred from one advisor to another until finally someone, (couldn’t understand her name) told me just to leave everything in box, including packing slip, and return it to:

      BrightPoint North America
      2675 Reeves Road
      Plainfield, Indiana 46168.

      Because it took me a few days and many many minutes of frustrating phone calls to your customer service, I thought it would be best if I returned the package with an attached return receipt from the US Postal Service since I wasn’t given a proper return number , or told to wait for an RMA label (return merchandise authorization) to come through the mail.

      I sent the package out on December 19, 2012. It was signed for on December 22, 2012. I received the return receipt card back at my home on December 24, 2012.
      Because I know I takes a few days to process, I didn’t start to call looking for my refund until the 7th or 8th of January 2013, ( I do have exact dates and time through my account log)
      Now starts another process of trying to reach a live advisor. Another round of being transferred and put on hold until somebody knows what to do. In the mean time my minutes are being depleted. (Yes, I was told that because I was transferred from the free (611) calls to other customer service numbers, those call were NOT free).
      Finally another one of your Advisors, Sebastian tells me he is sorry, that there is nothing he or anyone there can do for me because the package was not returned in the proper manor. It wasn’t his or anyone else’s fault I was given the wrong return information. I would have to take it up with your corporate office.

      I don’t know what’s more frustrating, losing the money or getting the run a round from your customer service dept.

      I really hope this letter helps me resolve this problem in getting my money back.
      Somewhere, somebody at Brightpoint has my returned package. It was either stolen or whatever. The invoice with my name and address is was in the package. My address was also on the outside of this package.
      Please help me.
      I am sending this via email first. If this letter is actually answered and replied to by a human and not a computer generated email, I will forward
      confirmation letters from
      Virgin Mobile stating payment, and proof of payment through Paypal.
      Also have pictures of the US Postal receipt. (this cost me over $13. To return)

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    15. I agree totally!!!Only if they could speak English,my not be so bad.

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    16. AGREE!!!! I asked that my credit card be taken off my account and they said they would. 25 days later my card was charged again. It took me another 30 minutes on the phone with them to get it removed and my card refunded. Then when asking the guy I was speaking to what his name and Employee ID# was, he told me left it at home and he forgot. Then I had him transfer me to his manager and had to get it from her. Who knows if it's even a real number or not. I asked if I could get something in writing like an email showing my card was removed and refunded and they said they couldn't do that????? They can send you a million emails regarding promotions that goes to your junk mail but not an important email that you request. Horrible Company!!! Never again!

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    17. Virgin Mobile is a lye and they also steal money! They suspended my cell phone account for no apparent reason. The day I paid my $45.00 plan I was cut off and my account was suspended. This happened March 18,2013. Here it is May second and nothing has been done about my account. I have spoke with several different so called specialistthat promise to fix the problem, and I continue to get the run around. I
      Have asked several times for Virgin mobile to refund my money and still have not received a thing. After being told it will only take 4 to 5 business days. Then I was told it will take 16 business days. I have been placed on hold for very long periods at a time over 45 minutes, and even hung up on, on multiple occasion. I am truly dissatisfied and have lost much of my business because of this. If anyone knows a great attorney to help me with this that would be wonderful. Please let me know you can email me the details @ [email protected] thanks.

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    18. Willi Z. Sept. 14, 2013
      How could we all fall in the same trap? Yes they play you and no results! I am on the limb for 2 month now and get false promises and hear lies. It is time that they get shot down with their unethical practices.

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    19. Don Gleeson Sept. 17, 2013
      This is what they are all about I figured this out when it took them exactly "8" Eight Months to give us credit on our phone for the $80 they owed us from four defective Mifi 2200 devices. They kept giving me a different excuse every time I called. Which was every month for eight solid months. Now I have foolishly updated me phone after having three bad phones in a row first the Motorola Triumph phone went bad Dec 2012. We purchased the New HTC EVO 4G 3D phones my phone lasted until May 2013. Little did we know these phones were obsolete and no longer offered by Virgin Mobile in May we could not get them replaced and we paid extra for a service contract and it did not cover these phones as they did not carry them any longer. Then I purchased the Samsung Victory phone and now I don't have any service for text messages or Cell Service. I can not make any calls and only when I receive a call if I'm lucky I know the service is back on. This has been going on for two weeks now. The Customer service keeps telling me to call them and they will be able to help me. Now does that Make Any Sense At All. Now they are telling me They will not refund my money for having this poor service because this is the cancellation fee cost. How messed up is this company going to get before someone steps in and says enough of this BS let's straighten this out. Obviously the owner doesn't care because there is no way to contact him and he has his Tech Support Over seas because it is cheap labor. This is what we are paying for not Good Service. Good Service Is Not Going To Happen With Cheap Labor!!!! I am more than disgusted with these morons. This is down right robbery and they are getting away with it. Please if anyone knows of a class action Lawsuit against them I would like to be involved. The amount of money that I paid far outweighs the service that I have received. I'm so furious I can $hit Bullets. Every time that I have dealt with Tech Support they have always told me the same thing over and over "I understand what you are going through." This is BS if they did then they wouldn't say this there is no way they understand what we are going through Period. I'm with all of you I couldn't Agree More!!! they also kept sending us delinquent notices when we changed banks and purchased Top Up cards to pay for our Monthly Service for Oct 2013. When we explained it to them they did not understand this and kept threatening to turn off our service. My wife was changing jobs at the time her phone service was cut off one day. This almost lost her job opportunity. This should have been the end for us but no we kept staying with them like idiots we wanted them to keep screwing us I guess. VIRGIN MOBILE YOU SUCK!!!!!!!

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    20. Customer service suck bight time I'm very angry wish I have that little f*+'r right here right now worst service ever don't buy shit from virgin

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    21. Customer service suck bight time I'm very angry wish I have that little f*+'r right here right now worst service ever don't buy shit from virgin

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    22. they are truly the worst company I ever dealt with they also use my credit card without my permission and refused to give me a refund, they are bunch of Lies
      please boycott

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    23. WORST COMPANY BYR FAR. I bought two phones and within 24 hours the phones did not work and not on my part. I took the phones back and requested I get my first month payment back and they won't refund it. The cowards told me that they told me they would call me and two months later they did not call me. IDIOTS WAS CALLING THE PHONE NUMBER THAT I DISCONNECTED. I WILL NEVER EVER REFER ANYONE TO VIRGIN MOBILE. I asked the customer service rep for the corporate phone number and she said they do not keep that information in her department. REALLY!!

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    24. I have to add my vote to worst company EVER... THIEVES to top it off.... They are refusing to refund my money for three phones I returned!!! I have proof of delivery but they keep jerking me around..NEVER EVER USE THESE GUYS>>> EVER!!!!

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    25. Customer service reps are a bunch of circle jerking nimrods. They have to be the most incompetent people I've ever dealt with. Ask for a manager they will tell you yes and transfer you to another idiot who cant help you. I ask you this???? Why have them if they cannot help you?? Get rid of them and bring your prices even lower. I swear by all that is holy in me these people are mental terrorists. I'm going to sue them for giving me an eye twitch! Not even joking!

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    26. 09/28/2015; Here's the thing. I have had cell phones in my area for 15 years. I first started with Trac-Phone, and they were great, until they signed with Sprint. Then their service went completely downhill, and they outsourced their customer service. So, I switched to Net10, and after 5 years of good luck, they sold out to Trac-phone, and once again, Sprint and outsourcing, but financially I had no choice but to stay with them, and eventually they dropped Sprint for contracts with both ATT and Verizon, and all was GREAT. Until they outsourced their customer service to Mexico, and not only could you not understand their reps, they could not understand you! So, I moved to Virgin USA, and at first it was like a cloud had lifted. Great customer service, and great connection, until you linked with Sprint! Now my service is horrible, and I can see a cell tower from my window! Customer service was exemplary, but lately, not quite as good. My suggestion is; either take Sprint over, and get them up to snuff under the Virgin umbrella, or divorce your corporation from them entirely, and try to make deals like Net10 did with both ATT and Verizon. If my coverage continues the way it has been, I don't know how much longer I will stay, and after only 3 years, that's pretty sad.

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    27. contact the FCC everyone heres the link https://consumercomplaints.fcc.gov/hc/en-us/signin?return_to=https%3A%2F%2Fconsumercomplaints.fcc.gov%2Fhc%2Fen-us%2Frequests

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  2. i can agree with all of the above comments, i have had their service for less than 6 months and have had ongoing issues up to phone replacement and the issue still remains, ive spent multiple hours on the phone with rude and clueless individuals ( none of which might i add located in the USA ) I even had supervisors hang up on me, absolutely would not recommend them to any more, if you can avoid it, AVOID THEM!

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  3. Customer service = ox·y·mo·ron (ks-môrn, -mr-)
    n. pl. ox·y·mo·ra (-môr, -mr) or ox·y·mo·rons
    A rhetorical figure in which incongruous or contradictory terms are combined, as in a deafening silence and a mournful optimist.

    Please contact the FCC and file an online complaint.
    Or call Sprint (owns Virgin) CEO (CLUELESS executive officer) Dan Hesse's office or this yo-yo: Robert H. Johnson
    President, Consumer Business Unit
    18213 Goddard St.
    Bucyrus, Kansas 66013
    913-400-2716

    Good luck!

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    1. CALL THE FCC AT (1-888-225-5322) THEY WILL FIX IT FOR YOU!!! THE COMPENY HAS TO REPLY TO THE FCC WITH IN 30 DAY WITH HOW THEY FIX THE IT. IF THAT DOES NOT WORK CALL THE Federal Trade Commission FEDERAL TRADE COMMISSION (1-877-382-4357)... FILE WITH THE WWW.BBB.ORG AS WELL AND YOU WILL GET WHAT YOU WANT!!!

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    2. Thank you for the information. I've been having simular problem of virtually everyone who posted comments. I'm searching for another carrier as soon as possible.

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    3. This comment has been removed by a blog administrator.

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    4. Virgin mobile sucks. I have been trying to print my 60 day call log for a week now. Their foreign customer service agents havew suggested updating pluggins ansd othewr jargon. So I disabled my anti V, and installed google chrome yet no change. I will be switching carriers this month.

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  4. I had a phone go bad on me. While using one program and another was blending in and interrupting the program I was using. They replaced the phone with no problems. A week later son sons touch screen stopped working. They replaced it with no problems.

    Here where the problem starts. When you send a replacement phone back. They give you a number to write ON the envelope. I followed all instruction to the letter. Returned the phone the very next if not the second business day using their USPS bag and label. Two weeks later my son tells me hes getting threats of turning off his phone if the old phone is not returned. Being 13 he was a little scared his phone was going to be turned off. I called the incompetent service agents and told them I didn't like the messages being sent to my son's phone and that they had better stop. I also told them the phone was returned weeks ago. The agent checked and verified that it was returned.

    Here it is two weeks later and he is receiving the threat again. I also received the same in an email. I called the incompetent "customer service" department again. A guy who I could not understand completely because of his poor English answered the call. I asked to speak to a supervisor. Write away I started having to give him my cell number and pin number again and he wanted my email address before he would transfer me. Plus he wanted to know why I wanted a supervisor. Since when does a customer have to explain to an employee as to why he wants a manager or supervisor? What and hell has happened to customer service in America? I hung up on the guy and called back. A girl answered and I had to go all through it again with her. At this time I am very angry and demanded to speak to a supervisor right now or I would be closing my two accounts with them and I told her I would be calling the corporate office. I had to do the same thing with Direct TV yesterday just to get an issue resolved with their incompetent service "robot" agents. This Virgin mobile agent told me she was transferring me to a supervisor right now and made the transfer. A girl answered and it turned out NOT to be a supervisor or a manager. It was the cancellation desk. You see what she did there? She was trying to be an smartass by doing this she was basically saying "here why don't you cancel your service". Where do these people come from now a days? Employee now a days could careless about there jobs and other things but thats another story. So the girl I ended up with, I had to go through all the BS with her and then placed on hold for five minutes. She came back to tell me she was getting one and placed me on hold again. I hung up.

    In the past when you call a customer service desk and ask to speak to a manager. The employee will just transfer it to a friend to act like one.

    Always take names and oh by the way you can't even get their last names from them now in fear they might get turned it. As many places of business in retail that I have managed and worked. Employees always have a number assigned to them. Get hat employee number if they won't give you the last name. Thanks for the poor service Ann, the non speaking English customer service agent. I remember communication was a very important "job qualification" in customer service positions.

    I will be contacting the FCC and PeopleClaim about Virgin mobile. The above number 913-400-2716, I called it and received a message telling me to leave a message and they would call me back. I'm not wasting my time calling and tracking them down either.

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    1. I also have virgin mobile, I've been a customer got nine years . In Jan of 2013 I sent a defective phone in a few weeks later started getting text messages that they haven't received the phone. I followed the procedure the same way i always have, long story short they suspended my services in Feb of this year and I'm still trying to get my services back on.who all wants to file a Coss action law suit. This is s company that outsources our jobs that's why you can't Getty a straight answer or understand their English. I'm tired of companies sending our jobs to overseas. I'm tired of calling and being told that they will call you back.

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    2. I also have virgin mobile, I've been a customer got nine years . In Jan of 2013 I sent a defective phone in a few weeks later started getting text messages that they haven't received the phone. I followed the procedure the same way i always have, long story short they suspended my services in Feb of this year and I'm still trying to get my services back on.who all wants to file a Coss action law suit. This is s company that outsources our jobs that's why you can't Getty a straight answer or understand their English. I'm tired of companies sending our jobs to overseas. I'm tired of calling and being told that they will call you back.

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  5. I HAVE AN A PROBLEM WITH MY PHONE SINCE I GOT IT IN DECEMBER AND HAVE CONTINUED TO CONTACT THE COMPANY BUT THE ONLY THING I HAVE GOTTEN IS RUDE EMPLOYESS WITH RUDE SUPERVISORS..NOW RICHARD BRANSON OWNS VIRGIN MOBILE THEY ARE LIKED WITH SPRINT TOWERS. A EMPLOYEES TOLD ME THAT IT WAS NOT THE TOWERS FOR THE REASON MY PHONE WAS NOT WORKING SO THEY SENT ME OUT ANOTHER A BRAND NEW ONE BUT THAT ONE DOES NOT WORK EITHER SO NOW MY REQUEST FOR MY MONEY BACK HAS GONE ON DEAF EARS. I TOLD THE STUPID WORKER THAT IT WAS NOT THE PHONE THAT THE COVERAGE IN MY AREA IS ONLY FAIR COVERAGE I CHECKED IT MYSELF BUT SHE TOLD ME I WAS LOOKING AT THE WRONG THING..I KNOW HOW TO READ A COVERAGE MAP..IF I DONT HAVE GOOD COVERAGE IN MY AREA I WON'T BE ABLE TO GET A GOOD SIGNAL SO I DON'T NEED VIRGINMOBILE AS A CELL PHONE SERVICE BUT DO YOU THINK THEY CARE..NOOOOO SO MUCH NO TILL 2 EMPLOYEES TOLD ME TO CONTACT CORPORATE VERY VERY NASTY ATTITUDES. I HAVE CONTINUES TO EMAIL
    [email protected]"
    WHERE A HUMBERTO C TOLD ME IF HE CAN ASSIST ME THE CONTACT THEM..BUT HE HAS NOT RESPONDED BACK TO MY EMAIL SINCE APRIL 18TH I HAVE SENT 5 TODAY AND I HAVE COMMENTED ON RICHARD BRANSON'S FACEBOOK PAGE ALL DAY AND WILL CONTINUE TO SEND EMAILS UNTIL SOMEBODY AT THIS WORTHLESS COMPANY START CARING ABOUT THEIR CUSTOMERS...I DO KNOW THAT AT SPRINT IF YOUR DON'T HAVE GOOD COVERAGE THEN THEY WILL ASSIST YOUR BUT NOT VIRGINMOBILE BASICALLY THEIR ATTITUDE IS FORGET YOU. I DID NOT GET MY PHONE FROM SPRINT I GOT IT FROM VIRGINMOBILE AND THEY ARE THE ONES THAT SHOULD BE ASSISTING ME WITH GETTING MY MONEY BACK.....

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    1. LETS SYSRT SCLADS ACTION LAW SUIT, CALL OR TXT ME AT 312 399 4870

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  6. This is the mail that i sent out to get my issue resolve, but nobody has responded.What an awful way to treat paying customers....I got a call back and when I called back the agent was so incompetent that he was not understanding that I was returning a call that I received regarding my system. This process has been the most nauseating that I have ever experienced. I have encountered some of the rudest representatives that I have ever spoken to and they seem to be proud of being rude...The only one that has shown any empathy for my issue was manager Christian id# 782344 who advised me he would send me out a class A brand new phone. The agent that connected me to Christian, Jesus id# 13280 gave me the information conf. # VMU521455770 and stated I would receive that brand new device in 3-5 business days. I received that device serial number 270113180110183764 on April 9th, 2012. On the 11th of April, I transferred all of my information and sent out the defective device and per usps tracking #9221690106285311830342 that package was received in your warehouse on April 17th, 2012. I was very happy to receive a new device and was glad to know that I was finally going to be able to receive my calls, THAT HAPPINESS WAS VERY SHORT LIVED . It has been 8 days and not one day has gone by without dropped calls and I am still not receiving calls. My siblings and my son who is off at college are still texting me saying something is wrong with my phone and to give them a call...So today April 18th, 2012, I went into the store and did some research online as well on your site. I checked my coverage area and it shows fair coverage not best not good but fair. I called to speak with technical support to inquire about that and got an agent CJ id# 420737 who was not in technical support who stated she could assist me (I did advise her that she couldn't). She proceeded to tell me that I have good coverage and asked what website I was looking at and I advised her VirginMobile and that I have you in my favorites as well as Mr. Branson's picture pops up with him floating in the air with his Triumph (which I am pretty sure he doesn't have any problems getting his calls).

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  7. CONTINUES FROM LAST COMMENT: She then stated to me that it could be any number of reasons and the one she gave was that alot of other people could be trying to make a call and mine just did not go through. I advised her since I have been having this problem from the time I received your service, that she was trying to tell me that my calls were not getting connected because other people were making calls.(me writing that I know it didn't sound correct information to you either, exactly). She stated to me that it could be. I stated to her that would go back to coverage, (she paused) I stated because it is a brand new phone so it shouldn't be the phone. She then decided to tell me she would transfer me to technical support after wasting my time. I was then transferred to technical support where an agent answered the phone (hello). I said excuse me, he said hello I said you answer the phone hello I asked him was it technical support, he then used his opening and stated his name was Sam I asked Sam for his id# he asked me why, yes I said he asked me why yeah the nerve of an agent asking the customer why do I want his id#. I proceeded to tell him it doesn't matter, a customer is asking and I want his id# he gave me id#1381 now I know that is not correct, so I did advised him that any agent that pulls up an account his real id# is in the system even if he doesn't notate the account. ( It's called activity log) This JackA!! was so rude it was ridiculous . He interrupted me, I was put on silent mute and when I asked a question I got no response he came back on and did not answer my question he asked me a question. I told him that if he was reading my memos he would know what my issue was and even with that fact that I told him what it was and he was not listening. I advised him I was contacting corporate and this arrogant JackA!! told me to do it. I asked to speak to a manager he said he would get me a Supervisor, I advised him that I did not want a Supervisor I asked for a manager. I was then put on a silent hold for 2-3 minutes he then came back and advised me he was going to transfer me to a manager I was then put on a silent hold again for an additional 2-3 minutes then I received the little promos.

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  8. 3RD CONTINUATION FROM LAST COMMENT: Luis id# 11929 picked up the line and advised me he was a Supervisor and I advised him I asked to speak to a manager he told me that a Supervisor and Manager was the same. I told him if that was the case there would be no need for the title Supervisor and he don't get paid the same as a Manager ( this DUMMY thought he had an ignorant fool on the line that don't know the difference in titles) HE TOLD ME I COULD NOT SPEAK TO A MANAGER AGAIN and that he could assist me I TOLD HIM HE COULDN'T I advised him of the lack of id# his agent gave me, but that did not seem to bother him WOW. Luis the second JackA!! was worse than his agent AMAZING . I advised him that I spoke with a manager and was given a brand new phone, He proceeded to tell me I did not get a brand new phone and the last memos on the account were around March 20th, but how could that be when I was just sent out a device on April 8th. So I asked him what comes with a refurbish device since he told me, that is what I received. He told me just the device because I would keep the battery. I told him I know that already I wanted to know what he was going to say. I then advised him that the package I received was in the same box just like when I purchased my first device and that the package I just received came with a brand new battery, an sd card and a usb/charger. I then asked him would a refurbish device come with that he said no. I told him, then don't call me a lie. I asked him for a manager again the SARCASTIC BASTARD told me I could not speak to a manager..I was refused the right to speak to a manager on several occasions. I also advised this JackA!! that I was contacting corporate and he said ok. I have said before the phone was $199.99 plus tax and if they would have picked up my calls in January, then I would not be going through this. So because of the incompetence of your employees, this email is being sent. I don't want to be patronized by another email that is going to tell me you will get me out another device refurbished device at that, ONE THAT SOMEBODY ELSE RETURNED AND WAS HAVING ISSUES WITH AND NOW YOU WANT TO SEND OUT TO ME AND HAVE IT NOT WORK FOR ME. I did not pay for a refurbished device, I DON'T WANT ONE. Like I said this could have been resolved within the 30 days of receiving this phone but I couldn't get through. (ironic that is what I have been complaining about the whole time I have had your service huh!) and if you say that I haven't been calling until March then you need to check my payment history and see how I paid that February payment since everyone is saying I did not call in. and that time I spoke to an agent who hung up on me and then I spoke to a Supervisor, that everyone is saying did not notate either.

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  9. 4th CONTINUED COMMENT: I AM NOT HAPPY WITH THE SERVICE I HAVE RECEIVED NOR THE TREATMENT FROM YOUR EMPLOYEES. I WANT A NEW DEVICE NOT REFURBISHED, ONE THAT IS COMPATIBLE WITH THE ONE I HAVE PURCHASED I PURCHASED THIS DEVICE BECAUSE OF THE FEATURES. SPEAKERPHONE VOICE DIAL, TOUCH SCREEN, QWERTY, PRELOADED APPS, VIDEO/PLAYBACK, CAMERA WHICH IS THE WORSE CAMERA I HAVE EVER SEEN. THE RESOLUTION IS TERRIBLE AND THERE IS NO FLASH. I WAS TOLD THAT IT HAD CONFERENCE CALLING BY THE GUY AT BEST BUY BUT THAT WAS A LIE. I TOLD HIM EXACTLY WHAT I WANTED TO USE IT FOR AND THAT WAS BECAUSE I HAVE A VERY ILL MOTHER IN INDIANA WHO IS ON OXYGEN AND CAN'T TALK VERY LONG SO I WANTED THE CONFERENCE ON THE PHONE SO ME AND MY SIBLINGS COULD BE ON THE PHONE WITH HER ALL AT ONCE. IMAGINE MY SURPISE WHEN I TRIED IT AND IT WAS NOT. . I DON'T CARE IF I HAVE TO PAY A LITTLE EXTRA FOR THE PHONE I WANT AND I DO MEAN A LITTLE EXTRA, BUT I WILL NOT BE GIVEN A REFURSHED DEVICE THAT SOME OTHER CUSTOMER SENT BACK, ALL BECAUSE YOUR AGENTS ARE NOT TRAINED PROPERLY. I WOULD EVEN ACCEPT MY MONEY BACK AND SEND YOU BACK THIS PHONE ALL TO GET A NEW DEVICE THAT I CAN BE HAPPY WITH. I DON'T PLAN ON LETTING THIS GO I WILL GO TO THE TOP AND BEYOND TO GET MY ISSUE RESOLVED. THIS IS BEYOND RIDICULOUS. !!!.....THIS EMAIL IS VERY ACCURATE YOU CAN PULL THE CALL AND GO STEP BY STEP AND YOU WILL THEN UNDERSTAND MY FRUSTRATION.... I GUESS I WOULD BE A ROBOT SINCE I KEEP REPEATING MYSELF ABOUT THE WORTHLESS SERVICE I GET.
    A VERY VERY DISSATISFIED CUSTOMER

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    Replies
    1. what service did you transfer to? I have simular problems. I'm looking for another carrier.

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  10. I think this service is the worst the people don't speak english going into your account without permission
    4 Reasons WHY YOU SHOULD NOT GET THIS SERVICE
    1 YOU HAVE TO CALL FOR EVERY LITTLE THING
    2 Poor CUSTOMER SERVICE
    3 HARD TO REACH
    4 WHEN YOU CALL CORPORATE OFFICE IT'S LIKE TALKING TO CUSTOMER SERVICE

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    Replies
    1. They outsource and take jobs away from Americans

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  11. I totally about the CS. It is non existant. They treat you like a criminal and a thief. I won't even go into someone hacking into my CCard that I had on file with this company. I am disabled and older. I don't need all that the "real cell phone companies offer" I loved my I phone but the cost was too much for my needs. I will look into NET 0 or some by the minute plan. It was better when Bronson has sold Virgin M as of 7/4/06. The company is a JOKE. NOW, with outsourcing, it seems to me the people in these other countries (who we have given jobs too, while our people are out of work) have this, "OHHHHHHHH, these are Americans lets' get em!" I thought it was just me but after reading the above. These people have NO RESPECT for a customer and truly don't care if U stay or go. Like I was told today, "LEAVE, that is your choice". I don't matter; I'm too small. TOGETHER WE CAN MAKE A DIFFERENCE and maybe put these people OUT OF WORK!

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  12. I've had VM for about five years and never experienced any major issues until this year, 2012. Their customer service menu has become deplorable and trying to get a real live person on the line is next to impossible. So many companies these days use a menu that is designed to thwart a customers patience and thereby, ignore the problems.

    Do not register a debit or credit card with this company for payment. They reserve the right to charge you for all kinds of doubtful charges and fees at their discresion. Pay very close attention to their terms, conditions, and privacy policy. They will charge a fee for terminating your service. Forget about your privacy, you have none with this company. Know why Sprint nearly went under? VM, their subsidy, isn't far behind.

    My advise: STAY AWAY FROM VIRGIN MOBILE!

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    Replies
    1. I agree! This is the first time in over 5 years that I have had problems, I've had virtually no recption for over a month and they do NOTHING, except put you on hold for 20 minutes. Beware! I'm disgusted at what they call customer service...grrr.

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  13. Virgin Mobile, Them Crooked Bastards took $60.81 from my credit card account today! I havent been with Virgin Mobile Since December. I got rid of them vulcures & been with Sprint Ever since December 2011. Virgin Mobile better give me my money Back ASAP, on im gonna take their crooked ass to small claims court so damn fast they eye muscles will hurt.

    I hope virgin Mobile thinks Im bluffing. I'll be in court waiting. Virgin Mobile, You better ask earthlink about me!

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    Replies
    1. they charged my card $42 and then when i called in they said it doesn't give them an "option" to refund my card because i changed companies! seriously ridiculous and all the lady could tell me was "i'm sorry..i understand" uh! no you don't! frustrating to say the least!

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  14. THEY ARE DEFINITELY SORRY AS HELL....GOTS TO BE MORE CAREFUL!!!!!

    Reply