Virgin Mobile Corporate Office Headquarters

Virgin USA Mobile Corporate Office Headquarters HQ
10 Independence Blvd.
Warren, NJ 07059 USA
Corporate Phone Number: 1-908-607-4000
Fax Number: n/a
Customer Service Number: 1-888 292 8223


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141 comments:

  1. DO NOT sign up with Virgin - the WORST service on the planet - and customer service is synonymous with incompetent - they overcharge, lie, hang up on you - a terrible company!

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    1. Couldnt be more true. They are truly incompetent and have no clue what they are doing over there. Run.

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    2. Virgin Mobile is the absolute worst cell phone company ever!!!!!! Phone never works. Customer Service is terrible!!!! Do not ever buy a Virgin Mobile phone!!!!!

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    3. AGREED! VirginMobile are a bunch of LIARS!! And they're stupid as hell!!! I so regret having got them. I know there's no contract, but I've already bought the phone from a RadioShack and the 14 days has passed.. so because of the expense of the phone, I'm stuck with them ):
      I was told in a live chat - which they conveniently had just that one time before I ordered with them online - that the $45/mo would be exactly what I'd pay each month, no taxes or anything else, etc.. I go to pay my bill now though, and there's a tax amount of $2.93!!!

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    4. our phone was stolen, and the phone that we used was out of stock. we suspended the acct. for being stolen, then bought a phone in the same price range, and they're trying to charge us more. CON ARTISTS. and their customer service dept, is exactly what everyone says from rude representatives, to nasty supervisors that hang up on you when you demand to speak to someone else. when upgrading payment information, they DOUBLE CHARGE. So not worth it to stay with this company. We have 5 accounts, and will be taking all of them elsewhere.

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    5. I AGREE MY PHONE WAS REPLACED AFTER 3WKS OF PURCHASED I SENT IN THE HANDSET THAT DIDNT WORK ITS BEEN 2-3 WKS ALL OFA SUDDEN MY SERVICE GOT SUPPENDED AFTER I HAD CALLED 2WKS BOUT TEXT MESSAGES SAYING HANDSET NOT YET RECIEVED. I CALLED WAS TOLD DISREGARD MESSAGES WELL NOW I HAVE NO SERVICE WAS TOLD HANDSET WAS NOT RECIEVED AND IF I WANT SERVICE BACK HAVE TO PAY $69! ILL BE BACK WITH METRO PCS

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    6. I have been with Virgin Mobile for 8 years. For the most part I have been happy with their service. I recently upgraded my phone from the Optimus V to the HTC EVO 1 . Before spending the $300 on the phone I called and confirmed that I would be able to keep my Current $25mo plan when I made the change. Well guess what? Three days later they won't honer my $25 plan that I was promised I now have to pay $35mo and if I want to keep my old phone they won't even let me get my old plan back. I was lied too and they won't make it right.

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    7. I know what you have been threw they have stole money out of my account for two mths and i did not know it until i went to pay my phone bill. I will never use them ever again Nessp.

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    8. CALL THE FCC AT (1-888-225-5322) THEY WILL FIX IT FOR YOU!!! THE COMPENY HAS TO REPLY TO THE FCC WITH IN 30 DAY WITH HOW THEY FIX THE IT. IF THAT DOES NOT WORK CALL THE Federal Trade Commission FEDERAL TRADE COMMISSION (1-877-382-4357)... FILE WITH THE WWW.BBB.ORG AS WELL AND YOU WILL GET WHAT YOU WANT!!!

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    9. WORST SERVICE EVER!!!!!!!!I had my phone for a month...after I paid my 1st bill, 6 days later thgey turned off my phone...telling me that they sent a replacement phone and that I have to send in the other phone to get my services turned back on...WHAT REPLACEMENT PHONE!!!!I never called to order a new phone...what are they talking about...ugh

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    10. I am appalled that Richard Branson would own such a horrible company. Shame on him! We are calling the FCC to complain after calling the fake Corporate Headquarters 3 times. No one will help and my Daughter has a $700.oo piece of junk. Everyone needs to report Virgin Mobile to the FCC. Take the time and let's get this company in order and to take responsiblity.

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    11. NOW YOU TELL ME!! Have ALWAYS had problems with them, from way back, but thought I was alone - obviously not. Now trying to cancel out and get a refund- NOT COMPANY POLICY(of course not!) - for non-service and dishonest dealings!! Wish me luck.
      And will try your collective suggestions re reporting to FCC. Thanks

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    12. AGREED. I'M CURRENTLY FIGHTING WITH THEM TO SEND ME A NEW PHONE.

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    13. yep. Now here's a law suit for us all.
      Virgin mobile sends a warning out at midnight saying "minute pack about to expire"
      then another one minute later saying " minute pack expired"
      at fucking midnight.
      as if at midnight someone can run out and use the one minute to get a top up.
      Fucking Virgin mobile not only wake you at midnight but they then tell you "fuck you, LOL we sent this too late"
      Cunts
      Really Virgin mobile are cunts. Hope all their staff suffer a fatal complaint.
      Sorry but who wants such souless cunts sit at their job every day conning new folk. the fucks

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    14. I have never been through a worse customer service nightmare in my life. Ten hours of being on the phone, returning phones, they charged my credi card without mt permission-THREE TIMES, they were rude and you only have abou a 20% chance of getting someone who understands English literally. Im not talking about individuals with accents. They have people answering the phone that literally don't understand a word of English. I said hello I would like to activate my phone and two different employees didnt know what that meant. It's mind boggling. I would rather have no phone at all then have to deal with this. Returning my phone tomorrow and switching to anyone but them.

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    15. HORRIBLE.
      exact letter just finished writing to Corporate office.. I
      Virgin USA Mobile Corporate
      10 Independence Blvd.
      Warren, NJ 07059 USA

      Virgin Mobile Corporation
      1084 South Laurel Rd
      London Kentucky, 40744


      To Whom it may Concern,

      I am contacting you because I am having a problem getting my refund from Virgin Mobile.
      In Early December, 2012, I ordered an HTC One V from a Virgin webisite. I decided before I even opened the box I would return the phone. It took a numerous amount of time trying to reach one of your live advisors. Once I finally reached a live advisor, I was and put on hold and transferred from one advisor to another until finally someone, (couldn’t understand her name) told me just to leave everything in box, including packing slip, and return it to:

      BrightPoint North America
      2675 Reeves Road
      Plainfield, Indiana 46168.

      Because it took me a few days and many many minutes of frustrating phone calls to your customer service, I thought it would be best if I returned the package with an attached return receipt from the US Postal Service since I wasn’t given a proper return number , or told to wait for an RMA label (return merchandise authorization) to come through the mail.

      I sent the package out on December 19, 2012. It was signed for on December 22, 2012. I received the return receipt card back at my home on December 24, 2012.
      Because I know I takes a few days to process, I didn’t start to call looking for my refund until the 7th or 8th of January 2013, ( I do have exact dates and time through my account log)
      Now starts another process of trying to reach a live advisor. Another round of being transferred and put on hold until somebody knows what to do. In the mean time my minutes are being depleted. (Yes, I was told that because I was transferred from the free (611) calls to other customer service numbers, those call were NOT free).
      Finally another one of your Advisors, Sebastian tells me he is sorry, that there is nothing he or anyone there can do for me because the package was not returned in the proper manor. It wasn’t his or anyone else’s fault I was given the wrong return information. I would have to take it up with your corporate office.

      I don’t know what’s more frustrating, losing the money or getting the run a round from your customer service dept.

      I really hope this letter helps me resolve this problem in getting my money back.
      Somewhere, somebody at Brightpoint has my returned package. It was either stolen or whatever. The invoice with my name and address is was in the package. My address was also on the outside of this package.
      Please help me.
      I am sending this via email first. If this letter is actually answered and replied to by a human and not a computer generated email, I will forward
      confirmation letters from
      Virgin Mobile stating payment, and proof of payment through Paypal.
      Also have pictures of the US Postal receipt. (this cost me over $13. To return)

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    16. I agree totally!!!Only if they could speak English,my not be so bad.

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    17. AGREE!!!! I asked that my credit card be taken off my account and they said they would. 25 days later my card was charged again. It took me another 30 minutes on the phone with them to get it removed and my card refunded. Then when asking the guy I was speaking to what his name and Employee ID# was, he told me left it at home and he forgot. Then I had him transfer me to his manager and had to get it from her. Who knows if it's even a real number or not. I asked if I could get something in writing like an email showing my card was removed and refunded and they said they couldn't do that????? They can send you a million emails regarding promotions that goes to your junk mail but not an important email that you request. Horrible Company!!! Never again!

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    18. Virgin Mobile is a lye and they also steal money! They suspended my cell phone account for no apparent reason. The day I paid my $45.00 plan I was cut off and my account was suspended. This happened March 18,2013. Here it is May second and nothing has been done about my account. I have spoke with several different so called specialistthat promise to fix the problem, and I continue to get the run around. I
      Have asked several times for Virgin mobile to refund my money and still have not received a thing. After being told it will only take 4 to 5 business days. Then I was told it will take 16 business days. I have been placed on hold for very long periods at a time over 45 minutes, and even hung up on, on multiple occasion. I am truly dissatisfied and have lost much of my business because of this. If anyone knows a great attorney to help me with this that would be wonderful. Please let me know you can email me the details @ KaleyChanelle@gmail.com thanks.

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    19. Willi Z. Sept. 14, 2013
      How could we all fall in the same trap? Yes they play you and no results! I am on the limb for 2 month now and get false promises and hear lies. It is time that they get shot down with their unethical practices.

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    20. Don Gleeson Sept. 17, 2013
      This is what they are all about I figured this out when it took them exactly "8" Eight Months to give us credit on our phone for the $80 they owed us from four defective Mifi 2200 devices. They kept giving me a different excuse every time I called. Which was every month for eight solid months. Now I have foolishly updated me phone after having three bad phones in a row first the Motorola Triumph phone went bad Dec 2012. We purchased the New HTC EVO 4G 3D phones my phone lasted until May 2013. Little did we know these phones were obsolete and no longer offered by Virgin Mobile in May we could not get them replaced and we paid extra for a service contract and it did not cover these phones as they did not carry them any longer. Then I purchased the Samsung Victory phone and now I don't have any service for text messages or Cell Service. I can not make any calls and only when I receive a call if I'm lucky I know the service is back on. This has been going on for two weeks now. The Customer service keeps telling me to call them and they will be able to help me. Now does that Make Any Sense At All. Now they are telling me They will not refund my money for having this poor service because this is the cancellation fee cost. How messed up is this company going to get before someone steps in and says enough of this BS let's straighten this out. Obviously the owner doesn't care because there is no way to contact him and he has his Tech Support Over seas because it is cheap labor. This is what we are paying for not Good Service. Good Service Is Not Going To Happen With Cheap Labor!!!! I am more than disgusted with these morons. This is down right robbery and they are getting away with it. Please if anyone knows of a class action Lawsuit against them I would like to be involved. The amount of money that I paid far outweighs the service that I have received. I'm so furious I can $hit Bullets. Every time that I have dealt with Tech Support they have always told me the same thing over and over "I understand what you are going through." This is BS if they did then they wouldn't say this there is no way they understand what we are going through Period. I'm with all of you I couldn't Agree More!!! they also kept sending us delinquent notices when we changed banks and purchased Top Up cards to pay for our Monthly Service for Oct 2013. When we explained it to them they did not understand this and kept threatening to turn off our service. My wife was changing jobs at the time her phone service was cut off one day. This almost lost her job opportunity. This should have been the end for us but no we kept staying with them like idiots we wanted them to keep screwing us I guess. VIRGIN MOBILE YOU SUCK!!!!!!!

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    21. Customer service suck bight time I'm very angry wish I have that little f*+'r right here right now worst service ever don't buy shit from virgin

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    22. Customer service suck bight time I'm very angry wish I have that little f*+'r right here right now worst service ever don't buy shit from virgin

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    23. they are truly the worst company I ever dealt with they also use my credit card without my permission and refused to give me a refund, they are bunch of Lies
      please boycott

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    24. WORST COMPANY BYR FAR. I bought two phones and within 24 hours the phones did not work and not on my part. I took the phones back and requested I get my first month payment back and they won't refund it. The cowards told me that they told me they would call me and two months later they did not call me. IDIOTS WAS CALLING THE PHONE NUMBER THAT I DISCONNECTED. I WILL NEVER EVER REFER ANYONE TO VIRGIN MOBILE. I asked the customer service rep for the corporate phone number and she said they do not keep that information in her department. REALLY!!

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  2. i can agree with all of the above comments, i have had their service for less than 6 months and have had ongoing issues up to phone replacement and the issue still remains, ive spent multiple hours on the phone with rude and clueless individuals ( none of which might i add located in the USA ) I even had supervisors hang up on me, absolutely would not recommend them to any more, if you can avoid it, AVOID THEM!

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  3. Customer service = ox·y·mo·ron (ks-môrn, -mr-)
    n. pl. ox·y·mo·ra (-môr, -mr) or ox·y·mo·rons
    A rhetorical figure in which incongruous or contradictory terms are combined, as in a deafening silence and a mournful optimist.

    Please contact the FCC and file an online complaint.
    Or call Sprint (owns Virgin) CEO (CLUELESS executive officer) Dan Hesse's office or this yo-yo: Robert H. Johnson
    President, Consumer Business Unit
    18213 Goddard St.
    Bucyrus, Kansas 66013
    913-400-2716

    Good luck!

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    1. CALL THE FCC AT (1-888-225-5322) THEY WILL FIX IT FOR YOU!!! THE COMPENY HAS TO REPLY TO THE FCC WITH IN 30 DAY WITH HOW THEY FIX THE IT. IF THAT DOES NOT WORK CALL THE Federal Trade Commission FEDERAL TRADE COMMISSION (1-877-382-4357)... FILE WITH THE WWW.BBB.ORG AS WELL AND YOU WILL GET WHAT YOU WANT!!!

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    2. Thank you for the information. I've been having simular problem of virtually everyone who posted comments. I'm searching for another carrier as soon as possible.

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    3. I agree with all the comments people have made.I was double charged within minutes. Its damn near impossible to get a human being on the phone. Then when you finally do, the person doesnt speak english. I was put on hold and hung up on when i requested a supervisor. what a fucked up operation. STAY AWAY FROM VIRGIN MOBILE!!!

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    4. Virgin mobile sucks. I have been trying to print my 60 day call log for a week now. Their foreign customer service agents havew suggested updating pluggins ansd othewr jargon. So I disabled my anti V, and installed google chrome yet no change. I will be switching carriers this month.

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  4. I had a phone go bad on me. While using one program and another was blending in and interrupting the program I was using. They replaced the phone with no problems. A week later son sons touch screen stopped working. They replaced it with no problems.

    Here where the problem starts. When you send a replacement phone back. They give you a number to write ON the envelope. I followed all instruction to the letter. Returned the phone the very next if not the second business day using their USPS bag and label. Two weeks later my son tells me hes getting threats of turning off his phone if the old phone is not returned. Being 13 he was a little scared his phone was going to be turned off. I called the incompetent service agents and told them I didn't like the messages being sent to my son's phone and that they had better stop. I also told them the phone was returned weeks ago. The agent checked and verified that it was returned.

    Here it is two weeks later and he is receiving the threat again. I also received the same in an email. I called the incompetent "customer service" department again. A guy who I could not understand completely because of his poor English answered the call. I asked to speak to a supervisor. Write away I started having to give him my cell number and pin number again and he wanted my email address before he would transfer me. Plus he wanted to know why I wanted a supervisor. Since when does a customer have to explain to an employee as to why he wants a manager or supervisor? What and hell has happened to customer service in America? I hung up on the guy and called back. A girl answered and I had to go all through it again with her. At this time I am very angry and demanded to speak to a supervisor right now or I would be closing my two accounts with them and I told her I would be calling the corporate office. I had to do the same thing with Direct TV yesterday just to get an issue resolved with their incompetent service "robot" agents. This Virgin mobile agent told me she was transferring me to a supervisor right now and made the transfer. A girl answered and it turned out NOT to be a supervisor or a manager. It was the cancellation desk. You see what she did there? She was trying to be an smartass by doing this she was basically saying "here why don't you cancel your service". Where do these people come from now a days? Employee now a days could careless about there jobs and other things but thats another story. So the girl I ended up with, I had to go through all the BS with her and then placed on hold for five minutes. She came back to tell me she was getting one and placed me on hold again. I hung up.

    In the past when you call a customer service desk and ask to speak to a manager. The employee will just transfer it to a friend to act like one.

    Always take names and oh by the way you can't even get their last names from them now in fear they might get turned it. As many places of business in retail that I have managed and worked. Employees always have a number assigned to them. Get hat employee number if they won't give you the last name. Thanks for the poor service Ann, the non speaking English customer service agent. I remember communication was a very important "job qualification" in customer service positions.

    I will be contacting the FCC and PeopleClaim about Virgin mobile. The above number 913-400-2716, I called it and received a message telling me to leave a message and they would call me back. I'm not wasting my time calling and tracking them down either.

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    1. I also have virgin mobile, I've been a customer got nine years . In Jan of 2013 I sent a defective phone in a few weeks later started getting text messages that they haven't received the phone. I followed the procedure the same way i always have, long story short they suspended my services in Feb of this year and I'm still trying to get my services back on.who all wants to file a Coss action law suit. This is s company that outsources our jobs that's why you can't Getty a straight answer or understand their English. I'm tired of companies sending our jobs to overseas. I'm tired of calling and being told that they will call you back.

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    2. I also have virgin mobile, I've been a customer got nine years . In Jan of 2013 I sent a defective phone in a few weeks later started getting text messages that they haven't received the phone. I followed the procedure the same way i always have, long story short they suspended my services in Feb of this year and I'm still trying to get my services back on.who all wants to file a Coss action law suit. This is s company that outsources our jobs that's why you can't Getty a straight answer or understand their English. I'm tired of companies sending our jobs to overseas. I'm tired of calling and being told that they will call you back.

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  5. I HAVE AN A PROBLEM WITH MY PHONE SINCE I GOT IT IN DECEMBER AND HAVE CONTINUED TO CONTACT THE COMPANY BUT THE ONLY THING I HAVE GOTTEN IS RUDE EMPLOYESS WITH RUDE SUPERVISORS..NOW RICHARD BRANSON OWNS VIRGIN MOBILE THEY ARE LIKED WITH SPRINT TOWERS. A EMPLOYEES TOLD ME THAT IT WAS NOT THE TOWERS FOR THE REASON MY PHONE WAS NOT WORKING SO THEY SENT ME OUT ANOTHER A BRAND NEW ONE BUT THAT ONE DOES NOT WORK EITHER SO NOW MY REQUEST FOR MY MONEY BACK HAS GONE ON DEAF EARS. I TOLD THE STUPID WORKER THAT IT WAS NOT THE PHONE THAT THE COVERAGE IN MY AREA IS ONLY FAIR COVERAGE I CHECKED IT MYSELF BUT SHE TOLD ME I WAS LOOKING AT THE WRONG THING..I KNOW HOW TO READ A COVERAGE MAP..IF I DONT HAVE GOOD COVERAGE IN MY AREA I WON'T BE ABLE TO GET A GOOD SIGNAL SO I DON'T NEED VIRGINMOBILE AS A CELL PHONE SERVICE BUT DO YOU THINK THEY CARE..NOOOOO SO MUCH NO TILL 2 EMPLOYEES TOLD ME TO CONTACT CORPORATE VERY VERY NASTY ATTITUDES. I HAVE CONTINUES TO EMAIL
    ourteam@virginmobileusa.com"
    WHERE A HUMBERTO C TOLD ME IF HE CAN ASSIST ME THE CONTACT THEM..BUT HE HAS NOT RESPONDED BACK TO MY EMAIL SINCE APRIL 18TH I HAVE SENT 5 TODAY AND I HAVE COMMENTED ON RICHARD BRANSON'S FACEBOOK PAGE ALL DAY AND WILL CONTINUE TO SEND EMAILS UNTIL SOMEBODY AT THIS WORTHLESS COMPANY START CARING ABOUT THEIR CUSTOMERS...I DO KNOW THAT AT SPRINT IF YOUR DON'T HAVE GOOD COVERAGE THEN THEY WILL ASSIST YOUR BUT NOT VIRGINMOBILE BASICALLY THEIR ATTITUDE IS FORGET YOU. I DID NOT GET MY PHONE FROM SPRINT I GOT IT FROM VIRGINMOBILE AND THEY ARE THE ONES THAT SHOULD BE ASSISTING ME WITH GETTING MY MONEY BACK.....

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    1. LETS SYSRT SCLADS ACTION LAW SUIT, CALL OR TXT ME AT 312 399 4870

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  6. This is the mail that i sent out to get my issue resolve, but nobody has responded.What an awful way to treat paying customers....I got a call back and when I called back the agent was so incompetent that he was not understanding that I was returning a call that I received regarding my system. This process has been the most nauseating that I have ever experienced. I have encountered some of the rudest representatives that I have ever spoken to and they seem to be proud of being rude...The only one that has shown any empathy for my issue was manager Christian id# 782344 who advised me he would send me out a class A brand new phone. The agent that connected me to Christian, Jesus id# 13280 gave me the information conf. # VMU521455770 and stated I would receive that brand new device in 3-5 business days. I received that device serial number 270113180110183764 on April 9th, 2012. On the 11th of April, I transferred all of my information and sent out the defective device and per usps tracking #9221690106285311830342 that package was received in your warehouse on April 17th, 2012. I was very happy to receive a new device and was glad to know that I was finally going to be able to receive my calls, THAT HAPPINESS WAS VERY SHORT LIVED . It has been 8 days and not one day has gone by without dropped calls and I am still not receiving calls. My siblings and my son who is off at college are still texting me saying something is wrong with my phone and to give them a call...So today April 18th, 2012, I went into the store and did some research online as well on your site. I checked my coverage area and it shows fair coverage not best not good but fair. I called to speak with technical support to inquire about that and got an agent CJ id# 420737 who was not in technical support who stated she could assist me (I did advise her that she couldn't). She proceeded to tell me that I have good coverage and asked what website I was looking at and I advised her VirginMobile and that I have you in my favorites as well as Mr. Branson's picture pops up with him floating in the air with his Triumph (which I am pretty sure he doesn't have any problems getting his calls).

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  7. CONTINUES FROM LAST COMMENT: She then stated to me that it could be any number of reasons and the one she gave was that alot of other people could be trying to make a call and mine just did not go through. I advised her since I have been having this problem from the time I received your service, that she was trying to tell me that my calls were not getting connected because other people were making calls.(me writing that I know it didn't sound correct information to you either, exactly). She stated to me that it could be. I stated to her that would go back to coverage, (she paused) I stated because it is a brand new phone so it shouldn't be the phone. She then decided to tell me she would transfer me to technical support after wasting my time. I was then transferred to technical support where an agent answered the phone (hello). I said excuse me, he said hello I said you answer the phone hello I asked him was it technical support, he then used his opening and stated his name was Sam I asked Sam for his id# he asked me why, yes I said he asked me why yeah the nerve of an agent asking the customer why do I want his id#. I proceeded to tell him it doesn't matter, a customer is asking and I want his id# he gave me id#1381 now I know that is not correct, so I did advised him that any agent that pulls up an account his real id# is in the system even if he doesn't notate the account. ( It's called activity log) This JackA!! was so rude it was ridiculous . He interrupted me, I was put on silent mute and when I asked a question I got no response he came back on and did not answer my question he asked me a question. I told him that if he was reading my memos he would know what my issue was and even with that fact that I told him what it was and he was not listening. I advised him I was contacting corporate and this arrogant JackA!! told me to do it. I asked to speak to a manager he said he would get me a Supervisor, I advised him that I did not want a Supervisor I asked for a manager. I was then put on a silent hold for 2-3 minutes he then came back and advised me he was going to transfer me to a manager I was then put on a silent hold again for an additional 2-3 minutes then I received the little promos.

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  8. 3RD CONTINUATION FROM LAST COMMENT: Luis id# 11929 picked up the line and advised me he was a Supervisor and I advised him I asked to speak to a manager he told me that a Supervisor and Manager was the same. I told him if that was the case there would be no need for the title Supervisor and he don't get paid the same as a Manager ( this DUMMY thought he had an ignorant fool on the line that don't know the difference in titles) HE TOLD ME I COULD NOT SPEAK TO A MANAGER AGAIN and that he could assist me I TOLD HIM HE COULDN'T I advised him of the lack of id# his agent gave me, but that did not seem to bother him WOW. Luis the second JackA!! was worse than his agent AMAZING . I advised him that I spoke with a manager and was given a brand new phone, He proceeded to tell me I did not get a brand new phone and the last memos on the account were around March 20th, but how could that be when I was just sent out a device on April 8th. So I asked him what comes with a refurbish device since he told me, that is what I received. He told me just the device because I would keep the battery. I told him I know that already I wanted to know what he was going to say. I then advised him that the package I received was in the same box just like when I purchased my first device and that the package I just received came with a brand new battery, an sd card and a usb/charger. I then asked him would a refurbish device come with that he said no. I told him, then don't call me a lie. I asked him for a manager again the SARCASTIC BASTARD told me I could not speak to a manager..I was refused the right to speak to a manager on several occasions. I also advised this JackA!! that I was contacting corporate and he said ok. I have said before the phone was $199.99 plus tax and if they would have picked up my calls in January, then I would not be going through this. So because of the incompetence of your employees, this email is being sent. I don't want to be patronized by another email that is going to tell me you will get me out another device refurbished device at that, ONE THAT SOMEBODY ELSE RETURNED AND WAS HAVING ISSUES WITH AND NOW YOU WANT TO SEND OUT TO ME AND HAVE IT NOT WORK FOR ME. I did not pay for a refurbished device, I DON'T WANT ONE. Like I said this could have been resolved within the 30 days of receiving this phone but I couldn't get through. (ironic that is what I have been complaining about the whole time I have had your service huh!) and if you say that I haven't been calling until March then you need to check my payment history and see how I paid that February payment since everyone is saying I did not call in. and that time I spoke to an agent who hung up on me and then I spoke to a Supervisor, that everyone is saying did not notate either.

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  9. 4th CONTINUED COMMENT: I AM NOT HAPPY WITH THE SERVICE I HAVE RECEIVED NOR THE TREATMENT FROM YOUR EMPLOYEES. I WANT A NEW DEVICE NOT REFURBISHED, ONE THAT IS COMPATIBLE WITH THE ONE I HAVE PURCHASED I PURCHASED THIS DEVICE BECAUSE OF THE FEATURES. SPEAKERPHONE VOICE DIAL, TOUCH SCREEN, QWERTY, PRELOADED APPS, VIDEO/PLAYBACK, CAMERA WHICH IS THE WORSE CAMERA I HAVE EVER SEEN. THE RESOLUTION IS TERRIBLE AND THERE IS NO FLASH. I WAS TOLD THAT IT HAD CONFERENCE CALLING BY THE GUY AT BEST BUY BUT THAT WAS A LIE. I TOLD HIM EXACTLY WHAT I WANTED TO USE IT FOR AND THAT WAS BECAUSE I HAVE A VERY ILL MOTHER IN INDIANA WHO IS ON OXYGEN AND CAN'T TALK VERY LONG SO I WANTED THE CONFERENCE ON THE PHONE SO ME AND MY SIBLINGS COULD BE ON THE PHONE WITH HER ALL AT ONCE. IMAGINE MY SURPISE WHEN I TRIED IT AND IT WAS NOT. . I DON'T CARE IF I HAVE TO PAY A LITTLE EXTRA FOR THE PHONE I WANT AND I DO MEAN A LITTLE EXTRA, BUT I WILL NOT BE GIVEN A REFURSHED DEVICE THAT SOME OTHER CUSTOMER SENT BACK, ALL BECAUSE YOUR AGENTS ARE NOT TRAINED PROPERLY. I WOULD EVEN ACCEPT MY MONEY BACK AND SEND YOU BACK THIS PHONE ALL TO GET A NEW DEVICE THAT I CAN BE HAPPY WITH. I DON'T PLAN ON LETTING THIS GO I WILL GO TO THE TOP AND BEYOND TO GET MY ISSUE RESOLVED. THIS IS BEYOND RIDICULOUS. !!!.....THIS EMAIL IS VERY ACCURATE YOU CAN PULL THE CALL AND GO STEP BY STEP AND YOU WILL THEN UNDERSTAND MY FRUSTRATION.... I GUESS I WOULD BE A ROBOT SINCE I KEEP REPEATING MYSELF ABOUT THE WORTHLESS SERVICE I GET.
    A VERY VERY DISSATISFIED CUSTOMER

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    1. what service did you transfer to? I have simular problems. I'm looking for another carrier.

      Delete
  10. I think this service is the worst the people don't speak english going into your account without permission
    4 Reasons WHY YOU SHOULD NOT GET THIS SERVICE
    1 YOU HAVE TO CALL FOR EVERY LITTLE THING
    2 Poor CUSTOMER SERVICE
    3 HARD TO REACH
    4 WHEN YOU CALL CORPORATE OFFICE IT'S LIKE TALKING TO CUSTOMER SERVICE

    ReplyDelete
    Replies
    1. They outsource and take jobs away from Americans

      Delete
  11. I totally about the CS. It is non existant. They treat you like a criminal and a thief. I won't even go into someone hacking into my CCard that I had on file with this company. I am disabled and older. I don't need all that the "real cell phone companies offer" I loved my I phone but the cost was too much for my needs. I will look into NET 0 or some by the minute plan. It was better when Bronson has sold Virgin M as of 7/4/06. The company is a JOKE. NOW, with outsourcing, it seems to me the people in these other countries (who we have given jobs too, while our people are out of work) have this, "OHHHHHHHH, these are Americans lets' get em!" I thought it was just me but after reading the above. These people have NO RESPECT for a customer and truly don't care if U stay or go. Like I was told today, "LEAVE, that is your choice". I don't matter; I'm too small. TOGETHER WE CAN MAKE A DIFFERENCE and maybe put these people OUT OF WORK!

    ReplyDelete
  12. I've had VM for about five years and never experienced any major issues until this year, 2012. Their customer service menu has become deplorable and trying to get a real live person on the line is next to impossible. So many companies these days use a menu that is designed to thwart a customers patience and thereby, ignore the problems.

    Do not register a debit or credit card with this company for payment. They reserve the right to charge you for all kinds of doubtful charges and fees at their discresion. Pay very close attention to their terms, conditions, and privacy policy. They will charge a fee for terminating your service. Forget about your privacy, you have none with this company. Know why Sprint nearly went under? VM, their subsidy, isn't far behind.

    My advise: STAY AWAY FROM VIRGIN MOBILE!

    ReplyDelete
    Replies
    1. I agree! This is the first time in over 5 years that I have had problems, I've had virtually no recption for over a month and they do NOTHING, except put you on hold for 20 minutes. Beware! I'm disgusted at what they call customer service...grrr.

      Delete
  13. Virgin Mobile, Them Crooked Bastards took $60.81 from my credit card account today! I havent been with Virgin Mobile Since December. I got rid of them vulcures & been with Sprint Ever since December 2011. Virgin Mobile better give me my money Back ASAP, on im gonna take their crooked ass to small claims court so damn fast they eye muscles will hurt.

    I hope virgin Mobile thinks Im bluffing. I'll be in court waiting. Virgin Mobile, You better ask earthlink about me!

    ReplyDelete
    Replies
    1. they charged my card $42 and then when i called in they said it doesn't give them an "option" to refund my card because i changed companies! seriously ridiculous and all the lady could tell me was "i'm sorry..i understand" uh! no you don't! frustrating to say the least!

      Delete
  14. THEY ARE DEFINITELY SORRY AS HELL....GOTS TO BE MORE CAREFUL!!!!!

    ReplyDelete
  15. Virgin is a NIGHTMARE! I ported my phone to them about two years ago (as of today, I have had the SAME phone number for over 17 years-this is important later): I signed up, selected a cheap hone (about $200), and told them to activate it with my existing number. I had a little under $1,500.00 in my account when I placed the order - I had a significant overdraft when I hung up! The rep charged my card over and over again for the one phone until it wouldn't go through anymore: it took 8 weeks to get it straightened out, despite them "opening an investigation which would be resolved within 24 to 72 hours". In fact, no matter what issue you have, they ALWAYS tell you that it will be resolved in 24 to 72 hours, but it NEVER is.

    Forgetting all of the (many) more minor issues I have suffered through with them, the icing on the cake happened on the 15th of June, 2012: the data suddenly stopped working. I don't use data much, so it wasn't a big deal to me - I really didnt care if it took them the normal 8 weeks to fix it, as long as it got fixed; so I alled them and opened a case.

    The rude, obnoxious, CLUELESS second-tier support girl told me that it was an issue she could see in her system, and that the data would be on in about 2 hours. And you know what? It WAS! 2 hours, no kidding - unfortunately, now that the data woks, the VOICE doesn't work!

    I don't know which of the 18 stories I've been told is true, but they've all agreed that the only way to fix it is for me to get a new phone number: not when I have been handing out that same number for 17 years! No way! Not Going To Happen.

    So far, it's been NINE days, and I've been told that it's been "escalated" to (1) Tech support); (2) Headquarters; (3) The "Problem Resolution Team"; (4) back to headquarters; (5) (to the "Subject Matter Experts Team" (are they just making this stuff up or what?; (6) the "Senior Resolution Officer"; (7) back to headquarters again...

    On EvERY call, they have suggested, very strongly, that the only resolution that is likely to work is giving up my old phone number and getting a new one - like the number itself is defective or something!

    I have been refused employee numbers, escalation contacts, the address of "headquarters", and so much else. So far we have spent almost 14 hours on the phone over this (I had to get a secondary burner phone just to deal with this issue-more money wasted!). I have been told I would get return calls roughly every other day, but so far it's NEVER happened. Not once. CONT'D

    ReplyDelete
  16. PART 2 - CONTINUED FROM LAST POST

    "Customer Dis-service" seems to take joy in jerking you around. One supervisor actually told me that if I didn't feel like "accepting our generous offer of reactivating your service with a new phone number for a reduced fee" (yes, you read that right), that I could go f--- myself, because "wireless services aren't like wireline services - we're unregulated and can do as we please". Then he hung up on me.

    I have tried calling HQ, but they have an answering machine (no kidding!) that tells you to just leave a message (but if you try, it won't accept it). I played around with it and figured out how to get to the company directory, and tried to transfer to legal, investor relations, press relations, president's office, and several others: every number I transferred to, including the "operator" gave me a message that they don't accept outside calls, and then hung up on me. They make a point about not being reachable. probably because they're tired of screwed-over customers trying to get resolutions to their problems.

    Today I finally had enough - I MUST have my phone! So I tried to port it away from these morons to ATT. Unfortunately, ATT says they won't release it - no explanation, they simply wont let it go. This sounds like a game to get even more fees (or "reduced fees"?). The very IDEA that they would offer to "fix" my problem by "reducing my activation fee" if I would agree to throw away 17 years of contacts is maddening beyond words.

    Virgin is our to screw you, make no mistake about it.

    They make it a point of pride to be unreachable: they won't allow you to transfer to an escalation point; you can't reach anyone at "headquarters"; there is no published email I can find; and they REFUSE, yes, *refuse* registered mail!

    The only way you can get something fixed is to play their games until you need a heart transplant from the high blood pressure built up over WEEKS of repetitive screwing, or sue them, which is simply not practical. Save yourself the hospital bills: DON'T USE VIRGIN MOBILE FOR *ANYTHING*!!!

    ReplyDelete
    Replies
    1. Followup:
      Today when I called in I was transferred to the "Rescue Team" (WTF are all of these "teams" *doing* if nothing ever gets fixed?). The Rescue guy told me that my problem (which he couldn't explain) "is very common", and could only be fixed by "giving up your current phone number, and reactivating a new account.". He also offered to "reduce any fees involved"! WTF? As it stands now (after almost 3 hours on the phone, having spoken to 4 different people on 4 "teams", I have supposedly been "escalated" from the "Subject Matter Expert Team" to the "Sprint Engineering Team", and have been given a resolution window of - get this - 14 to 21 BUSINESS days! Yes, a month! On top of the two weeks we have already played this ridiculous game.

      I have made complaints to the FCC (not holding my breath) and tomorrow will be filing in small claims court (not that I think that will matter much either, but I have to do *something*.

      STAY AWAY FROM VIRGIN MOBILE - INCOMPETENCE IS THE VERY LEAST OF THEIR PROBLEMS, AND THEIR INCOMPETENCE IS PERVASIVE!

      Delete
  17. Today I exchanged my virgin mobile wildfire phone for a Virgin Mobile 4G Evo Phone and called Virgin Mobile to transfer my exsisting phone number. They said I could not keep my exsisting $25- monthly plan and had to pay $35-now because the phone is a 4G. I said my husbands phone is a basic rumor touch cell phone and he pays $35 a month so we would like to switch plans so that he pays 25 and I will pay the 35 a month but I keep my phone number, he keeps his phone number. In this process, we both lost our phone numbers. He was given a new phone number. However, I cannot get a new phone number because I am a psychologist and am on call and use my phone for medical emergencies. I have been on the phone with Virgin Mobile for hours and they have said that it may take 6 days to 6 WEEKS to RECOVER my phone number AND that it may NEVER be recovered. This is a liability and one that is unacceptable. They will not do anything for me and I am floored at how this happened. They are blaming myself yet I don't see how this is my fault. I simply wanted to transfer an exsisting phone number in good standing from one virgin mobile phone to another? Please, please help. I will have to obtain legal counsel otherwise. Thank you

    ReplyDelete
  18. I have receieved my 10th replacement Rumor Touch Phone and still do not have a working phone or service even though I have been a loyal customer for over 3 years now. Most pathetic phone company on earth.

    ReplyDelete
  19. Vigin turned my phone off because i forgot to send in a broken device i begged them to turn it bac on they said they dont care that i have ninekids at home

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  20. VIRGIN MOBILE THE WIRELESS PHONE COMPANY TAKE MONEY AND RUN BECAREFUL!

    ReplyDelete
  21. This company sucks!!!!! They kept taking money even after the account expired. I have talked with multiple people and only have gotten lies!!! The amount due me is a large amount for it was done over a 10 month period. I HATE THIS COMPANY!!!!!!!!!

    ReplyDelete
    Replies
    1. CALL THE FCC AT (1-888-225-5322) THEY WILL FIX IT FOR YOU!!! THE COMPENY HAS TO REPLY TO THE FCC WITH IN 30 DAY WITH HOW THEY FIX THE IT. IF THAT DOES NOT WORK CALL THE Federal Trade Commission FEDERAL TRADE COMMISSION (1-877-382-4357)... FILE WITH THE WWW.BBB.ORG AS WELL AND YOU WILL GET WHAT YOU WANT!!!

      Delete
  22. Virgin Mobile is pathetic!! I called customer service because I receive text messages from them at all times in the middle of the night..3,4,5 in the morning!! mind you, worthless messages about my service due for payment when I topped up 2 days ago!! and they have the nerve to tell me they cannot stop those messages......soooo incompetent!

    ReplyDelete
  23. this is the worst phone/customer service...after stupidly dealing with this moronic company for 5 years I have finally admitted defeat and going elsewhere for my mobile phone services....Theresa - Bethlehem PA

    ReplyDelete
  24. My husband and I purchased 2 new i phones for 680$ each from Best Buy with service from Virgin Mobile for 55$/monthly. We thought we would be saving money. It has turned out to be the biggest nightmare ever! Neither of our phones have had cellular service for 12 days now. In addition, our phones have been hacked with Virgin's online service. By this I mean a hacker easily got our 6 digit password and used it for their own phone service. This has happened twice. I cannot send picture texts and our service has completely dropped two different times. We have spent hours on the phone with Virgin Mobile and they cannot help us. (YOU CAN ONLY USE THE IPHONE PURCHASED AT BEST BUY WITH VIRGIN). Next, we went to Best Buy to try to return the phones explaining our problems. They refused saying it was over the 30 day limit. Basically, too bad. (We certainly weren't expecting this kind of customer service from Best Buy). Next, we went to the APPLE Store to try to get a new phone. We were with an Apple representative, at the Apple Store for 2.5 hours trying to get the new "Virgin" i phone activated. Virgin Mobile customer service could not activate the phone! The representative at the Apple Store was flabbergasted. I had to take my old phone back, if only to get calls. So, here we are... 1240$ out of pocket for our phones, no cellular service and NO ONE to take RESPONSIBILITY TO HELP! A ripoff! We now have to go to another company, buy new phones and get a new service that WORKS. The only thing we can do now is write as many comments like this to deter customers from making the same, VERY COSTLY MISTAKE. Who do we take to small claims court? VIRGIN MOBILE? BEST BUY? APPLE? Won't someone take responsibility?

    ReplyDelete
  25. On September 26th, someone called into VM and had my name changed, they were also able to change my security question, and my password. These people also had access to my credit card information. I only found out about this because I had to call in a complaint about my Optimus V eating chargers because it overheats when charging. I couldn't gain access to my account because as I mentioned earlier I was hacked. All I got was attitude from the customer service division. Had a screaming match with the rep and the "manager" was a joke. When I ranted on Virgin Mobile FB page, I finally got some notice. For all the crap I went through all they are offering is a replacement phone(same as I have now) and two free months of service, which will not be at my plans rate, I have to go down in plan.

    ReplyDelete
  26. Stay away from Virgin Mobile I am not going to get into a long story but they are con men and very dishonest! Their customer service and billing practices are awful! Do yourself a favor don't get involved.

    ReplyDelete
  27. Jody C. of Chapel Hill, NCOctober 11, 2012 at 11:21 AM

    I have the LG Optimus V phone, which has been having issues. I got a replacement phone, but am experiencing the same issues. VM said they cannot swap out to another phone for me, even if I paid an incremental amount, since the warranty is specific to the phone. I will be writing a letter to VM & the FCC, as they've got to become more flexible in their policies if they wish to keep us as customers.

    ReplyDelete
  28. You guys do NOT care about customer satisfaction whatsoever!
    I think it is crazy that after being a good customer, I try to buy my husband a new phone, which means he will continue to remain a Virgin Mobile Customer, and before he activates it we find out it will increase his monthly rate because you refuse to honor the rate he has! We buy phones, we pay full price for our phone, which means we stay with Virgin Mobile by our own free will and we get nothing for that loyalty! All you care about is the all mighty dollar! It may not seem like much to you, $10 a month, but when you have several members of the family using your service that adds up FAST. We have been telling people and adding people all the time to the network but that will now stop. If you don’t have courtesy of honoring the price you gave us when we signed up, we see no need to bring customers to you.

    ReplyDelete
  29. Virgin Mobile is driving me crazy ! I have been a customet with this company for almost 10 years. I will admit they have always tried to fix ante problems i have had in the past. My problems started last December. My Loft stopped charging and the warranty was over so i had to go out and but a new phone. The Loft was a good phone . But i decided to upgrade my phone. I spent a few days looking for the phone i wanted. I finally ordered a Restore from Best Buy. I received the phone right before Christmas. It was a great phone for about 3 weeks. Then it stopped charging. They sent me replacement phones but they had the same issues. They then upgraded my phone. Yeah me. But not for to long

    ReplyDelete
  30. Every phone since my Loft has had to be replaced. I have had probably close to 20 phones since last Christmas. Now i have a Wildfire. Well let me
    correct that. I got the 3rd Wildfire. The 1st Wildfire started having memory issues 2 days after received it I was told a factory reset would solve that problem. That didnt help. So i couldnt personalize my phone because everything caused the memory to get lower and lower. So they sent me another Wildfire. In order to keep it working i couldnt add any apps,ringtones, or pictures of who was calling me. I also had to delete text messages and clear the catches a couple of times a day to keep the phone from locking up. Next Im informed that there is definently a problem with my memory. because even after factory resets my phone memory is way below where it was suppose to be. So today i receive the 3rd Wildfire ! I put the battery in it comes on but wont go past the first screen. I think maybe it just froze. I take the battery out and try again. Still frozen but now the phone starys to buzz and the screen goes black. Took the battery out again. Now the phone wont even come on.

    ReplyDelete
  31. Called back to customer service and they asked did it work after the factory reset. If the phone wasnt coming on how would a factory reset work. Now they are saying we will send you another one. Are you kidding me ? When i had the cheap phones i wasnt having these yproblems. I just want a phone that does what it isvsuppose to do ! HELP

    ReplyDelete
  32. the absolute worst after having 1.30 stole from my account (by virgin mobile of course) i was forced to call the dreaded "customer no-service" hotline after talking to one incompetent foreigner who insisted the missing dollar and thirty cents was from a 411 call that i never made - he insisted on it - basically calling me a liar - he told me to check my call ogs that there was a 411 call made at so and so time i checked and at that exact time was a call made to *86 - he then told me i called 411 and they re-routed my number to *86 - how fucking dumb are these people that they think i would believe that?!?!? after 30 min on hold i finally got a supervisor a highly incompetent individual named "Randy Morales" who after 10 more min admitted it was a mistake on their behalf - no apology, no other compensation nothing but this "oh we stole your money no big deal attitude" if this was real life and not corporation controlled they would have to be accountable for that - just as i would be if i were to steal that amount from someone or a retailer -= the amount does not matter it is the principle that they stole and i'm sure do it everyday - i just happened to notice - THESE CORPORATIONS NEED TO BE HELD LIABLE FOR THEIR ACTIONS - THEY HAVE THE SAME RIGHTS AS A HUMAN BEINGS IN THE EYES OF THE COUTS AND SHOULD BE PUNISHED ACCORDINGLY -

    ReplyDelete
  33. I agree with all of the negative comments. I get so tired of talking to people from Nicuragua, Honduras, and especially to people from the Philippines. Oh, I also talked to someone called a "French Specialist". And that was just to try to get insurance put back on my 3rd Chaser in two months. They promise to put the insurance back on but it has been 1 1/2 months and insurance still not on. Now they suspended my phone service because they say I did not return the non-working phones; eventho, when I got an e-mail saying they were going to suspend, I called them with my proof of delivery from USPS and was told that "yes, they could see they were returned." Their customer service is nonexisting. They say they will help but never do and keep you on hold for about an avg of 20 minutes. My last call I got so frustrated that I asked for the phone # for their corporate office and was told I could not call; could only contact by phone. But when I Google I find a phone number. What liars. Thanks for the info on the FCC and FTC maybe if I threaten with that, I will get some results.
    I called CS to get phone turned back on and they say only the Suspensions Dept can do that and of course they are currently closed. They have so many departments no wonder they farm out to other countries. What ever happened to good ole "USA Customer Service." Don't we have enough people here out of work. Why farm out to other countries, Mr. Branson? This company is so frustrating I am surprised they have not caused someone to have a heart attack. Will try to get phone service turned back on tomorrow morn. Hopefully I will have success or will they try and say my USPS Proof of Deliveries are fraudulent. I will never recommdend this company to anyone. Hopefully Mr. Branson reads these comments, although I doubt it because the nonexistent customer service continues.

    ReplyDelete
  34. Absolutely clueless customer assistance. I could get more help from a random stranger.

    ReplyDelete
  35. Richard Branson - your name is the reason I tried this wireless company. You should set up a email address directly to you so that you could see how badly your reputation is being ruined by this company's bad customer serivce.

    If you have a problem with VirginMobile, you will not be able to ever resolve problems via email. You will have to rely on phone calls where agents never follow up.

    Don't try a Overdrive ProTM 3G/4G Mobile Hotspot with the idea that if it doesn't work you will get your money back.
    I returned mine after 3 days and trying to get one place in Palo Alto with 4G service. None. And the 3G was slow in all tried spots.

    I could never get back the $35 for airtime even though I used less than 10 mb of the 2GB plan.
    VirginMobile has NO email address
    Phone agents promise to return money and don't.
    They closed the account immediately on device return so the online form submittal won't work unless you have an active account.
    After talking to the 3rd agent today, he said the reason I did not get money back is that I used too much data. But he can't or won't even say how much data. I had the device 3 days and used less than 10mb. A tiny fraction. And this was my first month to try the device.
    Oh - and they didn't even bother to send me email that my money back request was being denied. Really arrogant company.

    ReplyDelete
  36. Same thing as ALL above is going on with my mifi, 3 months of games, charging me with no service. Major fakse adv. Very upset.

    ReplyDelete
  37. Amazing, I just had all of your similar complaints with this company the past 3 weeks. I, too, will be contacting the FCC !

    ReplyDelete
  38. Wow!!! I wish I had visited this site before joining Virgin Mobile. Everything read, I have experienced. In order to make a difference, all voices must be heard. Reach out to BBB.com, VM corp office at 10 Independence Blvd, Warren, NJ 07059 (908) 607-4000. The only way to make a change is to be heard.....everyone, do something!! .....monthly if you have to....thats what I'm doing until I receive a dignified response from a mature professional individual.
    No one should have to be treated this way, especially when conducting business.

    -Former VM customer

    ReplyDelete
  39. I had problems with VM before, but I ignored them. However, I'm so pissed because I've haven't accessed the Web for more than a week. Everytime I call, my calls automatically transferred to overseas. Those people cannot do anything for you. They just read through the script...all they can say is "we apologize for the problems you're having, we're doing our best to solve it, blah, blah..." it's all BS. I'm paying for a service that I'm not receiving. So my money is going a waste. I'm calling the FCC too and of course I'll switch

    ReplyDelete
  40. my internet was not working so they sent another one and it did not work so i called for another one they said sorry for my inconvienance that they will send another one i waited 7 days did not come so i called back she said sorry for my inconvienance that want happen again so 5 days ups showed up and i opened the box it was empty so i called them back of coarse sorry for ur ...... same shit well she said she will fix it i waited 2 days an called to make sure they sent it she well your order has been canceled so i asked to talk to a supervisor well she said she will make sure it gets sent an promised it will arrive monday well i called monday thay said it will b there tuesday i told them i was promised monday of coarse same shit there doing the best they can well tuesady it came i called to connect it they said something was wrong with my serial number i have to wait 4 days it has to be investegated and when i took the back off it had no battery. thats just a short story of all the crap.

    ReplyDelete
  41. Virgin mobile sucks we all know this. I work at a retail store that sells their phones and I even get hung up on. However you people all complain about the same thing and say lets contact the FCC. How about switching to another service provider like verizon ayt or sprint where you wont have this problem anynore. Customer service for all 3 of those carriers are in the usa and you get much better coverage as well as a netter pick for a different phone. I do agree that virgin mobile sucks which is why I spent the extra money to be with verizon. Great coverage and great customer service. If enough people switched to a netter provider virgin would run out of business.

    So stop being cheap and get on a contract with a good company. :-)

    ReplyDelete
    Replies
    1. I have used Verizon, Alltel and T-Mobile and left on good terms. I moved from those service providers because I didn't want to be bound to a contract and I selected VM because they have almost the best deal in terms of cost and even service within our local area as far as prepaid goes. I agree that VM SUCKS but I don't agree that by switching to a prepaid plan that makes me or anyone else that uses their services near as ignorant as you are. We are attempting to save money while you are spending twice the amount on Sprint, T-Mobile or whatever contract service your using. So ya if that makes me cheap then so be it but honestly I'd rather be placed in that catergory any day than stand side by side some ignorant ass that apparently has nothing better to do. A fool spends money unwisely. Lol, I just had a mental picture of the commercial of the children educating their parents on the pro's of a prepaid NET10 phone plan. Oh and btw, I paid double the amount to retain a contract with my previous providers and had problems there too so ya keep paying for that service that cost you double oh but hey maybe if enough people switched to the prepaid accounts then we would see a drastic decrease in the cost of cell phone services oh or maybe the company would run out of business. Now there's an idea!!!!

      Delete
  42. Your an idiot. Not everyone can qualify for the major carriers. But the point is these people paid for the service and should get the customer service they deserve.And keep it real Sprint had the worst customer service rated. Check it out so it does not matter oif they are in the USA. Customer service should be there for their customers.

    ReplyDelete
  43. Virgin mobile is a bunch of fat mouths liars...........Im calling immagration for all of those dumb indians they call customer srv reps.

    ReplyDelete
  44. Worst co. ever. 3 weeks of we will get write on the problem sir. never did. stay away from this co. What ever happend to AMERICAN workers?? put on hold, hang ups over and over. They dont have a clue on what they are doing.

    ReplyDelete
  45. Their customer service number is disconnected, How do you run the phone company and get your number disconnected?

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  46. They put u through hell they lie and u dont ge what you ar promised u keep calling in they keep giving u a trouble ticket and the custom.service sucks!!!Really really bad when you are to get your product u dont get it so dont order it on line because they will say that they have to check thing out and its not true so take your business elsewhere!!!

    Have a grreat day!!!

    ReplyDelete
  47. please read and spread the words about this terrible company!! http://www.epinions.com/content_609803341444
    by the way, I have talked to the manager of the tech support which they say that's the highest person I can personally contact and talk to. Above him is the HQ, so he says. I asked him "If you have an issue that you can not solve, who would you contact and seek help?" His answer was the HQ and he has the power to contact them through email and phone but he cannot give me the address nor the phone number. He can only give me the address to the HQ to write a letter. The address which he game me was the following. 1084 South Laurel road London, KY but if I check online, it's in NJ. I don't know what's going on.

    ReplyDelete
  48. Their "CUSTOMER SERVICE" IS BAD!!!

    ReplyDelete
  49. First off, the customer service sucks! They are very disrespectful. Kyle talked over me. And he hung up on me. I have had virgin mobile for 3 years. But just recently for the past 2 months when I went to add money. I added 55$ because that is what I wanted to change it too. The lady I talked to said she changed it but it would be updated when I paid my next bill. When my account was due LAST WEDNESDAY I paid the 55$ and called to make sure my plan was changed and they said yes. Then today I recieved a message that said my bill was due. So I called and I asked them. I got put on the phone with Kyle after being asked to talk to a supervisor. When I talked to Kyle, I was very polite at first and he continued to talk over me and wouldnt fix my bill unless I added another 15$ to my account. So I asked him for a number to contact corporate he refused to give me the number and he hung up on me. I am very tired of them taking my money and I am going to look into a law suit for them.

    ReplyDelete
  50. I think a petition should b sign or how ever u may go about this f up service and get a law suit for false advertising.. cause the customer service is horrible.. I kno sprint bought this company... so I am going to call their headquarters office n the report them to the bbb.. I do not have time for vm stupidity... they wanna play I can play their game too

    ReplyDelete
    Replies
    1. Good luck on calling sprint. I did and got the same people from another country!

      Delete
    2. TXT ME @ 312 399 4870 D

      Delete
  51. THIS IS THE WORST PHONE SERVICE EVER!!!! DO NOT USE THIS COMPANY. THE PHONE SERVICE IS BAD, THERE PHONES ARE SOME CRAP (I PAID 120.00 FOR A PHONE). I AM REPORTING THEM TO THE BBB, FCC, FTC AND ANY OTHER ANAGRAMS I CAN THINK OF THAT WILL APPLY

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  52. Had this crap service for over a year. For ONE week all was good, then it took a dive. NOTHING is getting resolved, and there is no resolution in sight! I will never refer anyone to them. If I had the $$$ for a new phone, I'd be gone.

    ReplyDelete
  53. Assurance wireless is a scam. I paid for extra minutes. They never put them on my phone for the month and i've spent 5 days this week on the phone with their Philippine reps, that were no help at all. Hours I've spent and even emails. They do nothing but give you the run around. Not only are they not giving me my minutes I paid for, they are taking from my extra money I had put in there for a later time. They only say they are experiencing tech problems this month. I got a supervisor who put me on permanent hold and I waited a half hour, who never got back to me. I've screamed and yelled, and they still refuse to help me and give me the minutes I paid for. This morning I called again, they gave me a supervisor again, who never answered and I was left hanging. I have never seen a company like this. I basically have a phone with no minutes now, even though I paid for the minutes. I will report them to whoever I can. This is awful.

    ReplyDelete
  54. F-you VM! My phone (evo v 4g) is burning me and your damn freaking supervisors wont help me and you all hang up on me! A-HOLES. I am going to take this company to court I swear!!! Your service is always crappy and then phones overheat! LAWSUIT!!!!!!!!!!!!!!
    -Megan Coronado

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    1. My wife's same Phone the HTC evo 4G burned her hands as well when charging or when using it off of the charger. We had to Buy a New Phone and We only had the HTC phone since Dec 2012. and we finally replaced it in July with the Samsung S II which we had to pay full price for. Our extra service contract did not help us one damn bit to get the HTC phone replaced because they no longer carried it. Which is a good thing they are Crap.

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    2. My wife's same Phone the HTC evo 4G burned her hands as well when charging or when using it off of the charger. We had to Buy a New Phone and We only had the HTC phone since Dec 2012. and we finally replaced it in July with the Samsung S II which we had to pay full price for. Our extra service contract did not help us one damn bit to get the HTC phone replaced because they no longer carried it. Which is a good thing they are Crap.

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  55. I want a replacement phone immediately. I would also like a formal written apology of being accused of fraud.
    I have a pay as you go phone with Virgin Mobile - called on 3/16 to replace phone due to damage - still covered under warranty. Received replacement phone on 3/19 and could not activate due to Virgin Mobile stating serial number was not in system - a of today no resolution. I requested numerous times to be sent a replacement phone for the replacement phone which could not be activated. Was told have to wait 7-15 days as this was sent to technical support for resolution. Today again requested replacement phone.. now I am being told that everything is on hold because my account was suspended due to fraud... On 3/8 my wife "Topped Up" money on all 3 phones - we found out that Virgin Mobile doubled charged us and contacted them on 3/20 - their rep issued refunds on all 3 phones for the double charge.. and now I am being told we are being accused as committing fraud because of the refund.... At no time during my conversations with multiple reps and supervisors was I told that my account was suspended - they have no clue as to what they are doing.

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  56. I have a pay as you go phone with Virgin Mobile - called on 3/16 to replace phone due to damage - still covered under warranty. Received replacement phone on 3/19 and could not activate due to Virgin Mobile stating serial number was not in system - a of today no resolution. I requested numerous times to be sent a replacement phone for the replacement phone which could not be activated. Was told have to wait 7-15 days as this was sent to technical support for resolution. Today again requested replacement phone.. now I am being told that everything is on hold because my account was suspended due to fraud... On 3/8 my wife "Topped Up" money on all 3 phones - we found out that Virgin Mobile doubled charged us and contacted them on 3/20 - their rep issued refunds on all 3 phones for the double charge.. and now I am being told we are being accused as committing fraud because of the refund.... At no time during my conversations with multiple reps and supervisors was I told that my account was suspended - they have no clue as to what they are doing.
    I want a replacement phone immediately. I would also like a formal written apology of being accused of fraud.

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  57. PS - the customer service reps are idiots...

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  58. OMG!! Whats wrong with those people? They need to bring the company to america..

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  59. Yea it's been over a month now and i havnt got the phone yet that i paid for and ordered. Thanks virgin mobile,cancelling my account tomorrow.

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  60. We are having the same type of issues that everyone else is having with Virgin Mobile, but with our MiFi 2200 Broadband device that we no longer have. They refuse to give us a refund for the bad devices that they kept replacing since October of 2012. We received one bad refurbished device after another and when we asked them for a new one they claimed that we would need to purchase a new device. Ha! We are not going to purchase a new device every time one goes bad on us. If that is the case we would have bought six of them and with less money in our pockets. They should stand behind the product and services that they are providing what is warranties for. When our last unit gave us problems we told them that we are done with this. We asked to cancel the service and return the devices back to them. They had no record of them sending us another device and they did not know how to handle it. It was explained to us that the account needed to remain open for us to get our refund. I should have known this just gave them another chance to Bill us again in December 2012. I know I have stupid written on my forehead. We have been on the phone with a supervisor every month and here it is April 2013 Four months later and still no refund. Every time we call I speak with the same supervisor in the Philippines and he keeps mixing our story up so I told them the next time I call I want to hear my voice played back to me. First I supposedly told them that the server was down and then I supposedly claimed that they double billed me. Get It Straight Mo!*#R&)@RS that I did not claim these things and give me back what is due to us which is a total refund of $80. That's it plain and simple. We did not have a working device to get on the Internet to even check our emails for over 2 months worth of time we are just asking for just 2 months in return.

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  61. Can someone call me

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  62. Do not sign up with Virgin Mobile. I paid $600 for a new phone and have spent hours on the phone trying to get my caller ID issue resolved and it is still not resolved. I bought the phone from Virgin Mobile and they issued me the phone number and in three months they cannot stop another persons name from coming up when I place calls. I have been hung up on and told I should call the phone company myself, then I was told that was incorrect information they would fix it. Don't bother talking to a supervisor and getting their ID number, you cannot reach them again because you will be told "this is a different call center"

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  63. Where is the replies from Virgin mobile? All I see is our comments and complaints. I'd think any company that would want to stay in buisness would be addressing these issues here first. I guess this is just another "customer service". The only thing missing is someone telling me in a thick accent that it's my fault, somehow.

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  64. I can say virgin mobile is giving horrible service I call in about my internet 2 weeks ago and the send me a replacement phone and my internet is still not working and I call today and the steady saying they have to wait for headquarters to answer I would like to know how long does it take for headquarters to anwser....anyway I believe they just given me the round around cause they dont want to send me another phone this is some bs and they expected me to keep paying my bill wtf naw im just going to get another phone with another company

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  65. Virgin Mobile is suspending my account because they say they never received the reconditioned phone I returned to them in their prepaid envelope. My phone started working again so I returned the replacement phone. But they do not believe me. And unless I pay $149 for the reconditioned lost phone, I can no longer be a Virgin Mobile customer. I paid 130 for my phone new. Why would I pay them &149 for a phone I don't have. I love my HTC One V phone and was happy with VM but the Supervisor and Manager will not help me. The Manager basically said he could not believe everyone who calls. I am being treated like a common criminal!

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  66. This comment has been removed by a blog administrator.

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  67. I agree nothing but lies worst service ever highly not recommended were some money to go somewhere else

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  68. This comment has been removed by the author.

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  69. Terrible, terrible, awful, disorganized customer service. They run you in circles. Maybe that is on purpose. So upset with them!!!!

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  70. All I can say about Virgin Mobile is HOW SORRY I AM that I even started with this company..It is unreal what I have been going through...I received my phone from Virgin Mobile for a Christmas gift in December 2012..Since then the first time my phone went dead they were able to reboot it from their end because that is were the problem was, then the 2nd time SAME THING then the 3rd time I was sent a new phone..Had that one less then two months and that phone went dead ALL THE PROBLEMS ARE FROM THEIR END IT HAS NOTHING TO DO WITH THE CUSTOMER..They tell me they are sending me another new phone and I received a USED phone..Pretty beat up to boot...When I called them back today AGAIN I was told that Virgin Mobile never sends new phones out..REALLY that is funny because I received one in JUNE 2013...now I am without a phone because even thro the problems are always on their end I have to wait up to 10 business days for another phone...I asked them to credit my account and I was told they CAN NOT AND WILL NOT do that..WHY SHOULD I HAVE TO PAY A FULL MONTHS BILL WHEN I AM NOT GETTING A FULL MONTHS SERVICE..THIS IS THE FOURTH TIME VIRGIN MOBILE HAS DONE THIS TO ME IN 7 1/2 MONTHS...FOUR times my phone has gone dead because of their problems not mine...When you call the corporate office..THAT IS A JOKE all you get is a recording and NO ONE CALLS YOU BACK..I ask everyone out their who has had or who is having a problem with Virgin Mobile PLEASE CALL THE FCC AT 1-888-225-5322 THEY WILL LISTEN AND FILE A COMPLAINT ON YOUR BEHALF it only takes a few minutes on the phone...EVERYONE needs to take action to shut this crooked company down..WE HAVE VOICES AND THEY NEED TO BE HEARD..Virgin Mobile won't listen to us but the FCC will..PLEASE CALL THEM A.S.A.P. 1-888-225-5322..I AM ALSO CONTACTING ALL NEWS MEDIA IN MY AREA...WHAT VIRGIN MOBILE IS DOING TO US SHOULD 'NOT' BE ALLOWED..THEY ARE RIPPING US OFF...PLEASE MAKE THAT CALL. I AM NOT STOPPING WITH THE FCC I AM GOING ALL THE WAY to expose this company to everyone with a hugh warning STAY AWAY FROM VIRGIN MOBILE AND KEEP IN MIND SPRINT OWES VIRGIN MOBILE RED FLAG THERE WITH SPRINT AS WELL

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  71. EVERYONE NEEDS TO CALL THE FCC ON VIRGIN MOBILE AS OF YESTERDAY..CALL THE FCC THEY LISTEN AND THEY WILL FILE A COMPLAINT WITH THIS CROOKED COMPANY..THE FCC PHONE NUMBER IS 1-888-225-5322 PLUS CALL ALL YOUR NEWS MEDIA IN YOUR TOWN/CITY..WE AS A GROUP CAN SHUT THIS COMPANY DOWN...I LABELED MINE VIRGIN MOBILE CUSTOMERS BEWARE

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  72. I will call FCC. This company is outrageous. I finally canceled my service. However, I was charged for service in June and July. Now I received a text msg that I will also be charged in August. I contacted my bank and have filed a dispute. However, the bank said they can not reject any charges automatically. Next step is to cancel the credit card they continue to charge. That also presents a problem because other payments are automatically charged to that account. Sorry I ever heard the name Virgin Mobil. Branson should be ashamed. Their 'customer service' personnel are overseas and could care less about customers. Bottom line -
    N E V E R E V E R H A V E A N Y T H I N G T O D O W I T H V I R G I N M O B I L E.

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  73. Virgin Mobile is such a mistake. Please don't sign up for them. I'm just utterly shocked and dismayed at how bad their coverage and customer service are. I can echo most everything that's written on this page. I paid for my very expensive iPhone outright because I didn't want to be tied to a company or contract after experiencing less than ideal coverage with AT&T. Now AT&T sounds like a dream, and I regret ever having left in favor of Virgin.

    My phone doesn't have any coverage the vast majority of the time. Sometimes the phone service is just completely offline and the overseas support team just says "sorry they're doing service on the towers." I hear this excuse all the time. They said they'd credit my account for the days my phone wasn't working (with no record of missed calls and no delayed texts - all while trying to run a company). No credit ever occurred. Trying to talk to someone who isn't a trained monkey who just says "oh there's nothing we can do" is impossible.

    In addition, they double charged me for service one month so I disputed the charge with my credit card. Now they won't let me use my credit card for payments, so I'm FORCED to go to BestBuy each month to buy a "top-up" card and my service gets disconnected until I can find time to go buy a stupid card from BestBuy each month. It's absolutely horrendously insane. I've never encountered such a dismal customer experience. It's hard to even be upset anymore. I'm just dejected and don't know what to do after having spent $700 on a new phone that only works on their network. Such a mistake. Please don't make the same mistake. Stay away from Virgin Mobile. And since their phone service is this bad, I'm going to stay away from their planes as well. Boycotting the entire Virgin Empire, sorry to say since Sir Richard does seem like a cool guy. His miserable phone service is inexcusable though.

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  74. I myself, Have had nothing but issues, I bought the HTC one V back in feb of 2012 Had the phone 3 months or so and it started shutting off during phones, I could send or get texts messages or emails or phone calls, My voicemails wouldnt come threw till 3-4 days after they were left, I called them and told them what was going on with the phone so they sent me a replacement of the same HTC one V , I had that phone for a month and it started doing the exact same thing as the first. I called them and told them this, they offered me a Kyocera Event, and tried to tell me that phone was compareble to the HTC one V and its not. thats a is a phone that you would buy for someone that has no clue on how to use a smart phone. or a young kid that your buying a phone for. I then had to call them because I need to activate that phone. So I activated Kyocera Event. and then two days later, I had no internet service at all and the phone was shutting off on me, and not letting me do anything. I called and they did a master reset on the phone. That fixed the internet problem but the phone now freezes up , send the same message 3-4 times to whom ever Im texting. and shuts off randomly. I called and told them this and they said we can only send you another Kyocera or HTC not any other phone unless you pay the difference of the discount, Now during all of this crap, I filed numerous complaints , One of how rude and disrespectful the customer service rep was and the supervisor. plus, I had been told that I would be getting the Samsung Galaxy ring as a replacement and for all of my inconvience, Well guess what, I was lied to once again. I was told they could either send me the HTC one V or the Kyocera Event. Now why would I want a phone that does the exact same thing the as the others I got. and how is it right that your gonna send me a 50$ phone (Kyocera Event) to replace my 200$ phone ( HTC one V) how is that right or fair? and them Im told that if I want the Samung Galaxy Ring I have to pay the 149.99 that is now. So I said why cant you credit my account for the 149.99 and then purchase the phone and its there for its been purchased and I will recieve that one instead of the HTC one V that I have had nothing but issues with along witht the Event? I think that would be a good way to do it. they can credit your account for not being able to use the service when towers are down. Which that has happen many of times to me. So i would think ok : lets credit her account for the amount of 149.99 and use that credit to purchased the phone I was promised, and then the problem is resolved. But nope they cant do that either. Its utterly ridiclious. and Im fed up with them. I will not refer anyone else to them. and everyone I have is switching to other prepaid phones. Its sad when they say their customers are important to them and that they will do what needs to be to make the customer happy, but dont. If your reading this and thinkin of getting Virgin mobile DONT DO IT! YOU WILL REGRET IT!

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  75. This company does not care a bit about their customers. All about the almighty dollar!!!!

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    1. TXT ME @ 312 399 4870 D

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  76. Why is there customer service # disconnected in Warren, NJ.

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  77. I have had good coverage but the phone is crap. The first one I took the battery out and screws fell out so they sent me a replacement. The replacement phone keeps erasing everything off my phone and has burnt up a memory card. I have spoke with customer service about 4 times in 3 days and one of the supervisors told me they would send me a different model of phone. I called today to find out why I have not received the new phone and they said they couldn't do it and don't know why the lady said that. Strongly considering getting a new carrier.

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  78. It's been a total freaking nightmare!! :'(

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  79. I don’t know how many people you put thru this, but that is my father and I am the only thing he has left. Since he was the baby all his family has passed there are only 3 Jelikovsky’s left in this world and he & I are 2 of them. This is now unforgivable. I was told by your company’s employee that I would be able to purchase the Iphone off your website with your top up cards I bought at Best Buy when I returned the brand new Galaxy 3. I was then told to wait 24hrs for a call back about the issue and no one called, I had to call. Then I was told to wait 72 hrs by the girl on the resolution team to call back to find out my resolution, since I had no phone and now no money to purchase a new phone. Then after hearing I would have to wait 2 weeks for a refund check of $410, I was upset but so be it. Then I’m told that I can order the Iphone they put my order thru, give me a confirmation # and I should receive by next week. That was then cancelled and no one called me to inform me on that one. Then I have to find the original top ups and receipt to send in before my check will be processed. So that is going to take a few days to get there before they can even start my refund process. And now it is the 3rd of Oct. Still no phone or money from Virgin Mobile to purchase the phone I need and no way of checking my account since I don’t have a virgin mobile handset and had to suspend my number I can’t see my account online anymore. So who knows what is going on? Did my 6 weeks start on the 26th? If anyone even knows I’m suppose to get a check back!

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    1. CALL ME @ 312 399 4870 OR TXT ME WELL TRY TO HELP

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  80. And I waited and waited and waited since March 2013. For 3 months the 5 digit codes were not working. I was told that you are working on it, and I will be given some sort of compensation for not being able to use any of the 5 digit codes. Now I can use them, but how about the hassle that you put me through? I need a Manager and not a SUPERVISOR to contact me regarding this issue, that's way I am not paying for my phone. I had so much hassle and the rep. that was assigned to me, said that I have to wait, that he will keep in touch with me, he called me a few times , just to tell me that they are still working on the issue and then suddenly he disappeared and haven't heard from him since. I will sent this email to anybody that has something to do with you. Been a customer for many, many, many years and I have 2 numbers with you ( I used to have more) but guess what? down to two because of the bad service. Need a solution to this problem ASAP.

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  81. Agreed! Don't use their service, ever, at all! They charged my credit card without permission and it has been a month and no refund. I've had to call 10 different times and as others have stated nothing gets done. I'm filing a complaint with the FCC, the BBB, and their corporate office as well. It is ridiculous that I have to call them and explain to them how to do their job. I can't wait to get a new phone company.

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  82. My telephone has not gotten a signal for over two weeks. The telephone cuts off in the middle of conversations, but all I get from Virgin Mobile is "Thank You For Writing To Us". I am sorry I ever got with Virgin Mobile and all I want is my money back at this stage. They are the worst ever!

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  83. Ive been with these guys for 2 years and they sent me a replacment phone that was stolen from me and then sent me another one that had a touch screen problem and but I had sent back my other phone six months later the phone with the touch problem completely died on me and had called for another replacement but they said they couldn't sen me one because I didn't return my old phone which is a lie because I had sent that phone back 6 months ago when I got the defected replacment and if they dont recieve the phone in 45 days they deactivate your account now the last time I checked there are only 30/31 day in a month so I asked them why my account hasnt been suspended they said it was a system error so I ask them if them not recieving my phone was a system error they didnt even want to respond and to me I had to pay for the phone I urge you to stay away from virgin mobile they do nothing for you and the service completely sucks and the phone reps are rude and like to hang up on you once they are finished talking they are the worst phone company stay away

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  84. horrible customer service! their reps are liars. have the emails to prove it!

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  85. I was without phone service for 10 days because I purchased a new phone and simply tried to activate it with my same telephone number. I spent at least 12 hours on the phone with their 'customer service' people trying to just get the phone to work and have never seen so many incompetent people and liars in one place. One told me it was a defective phone but when we tried to reactivate my old phone it would not work either.

    So then its a tower issue. Wow, lots of people in my area complaining, you say? Hmmm... 4 days later another rep told me no one else was having this issue so it was not the tower. The next one tried to tell me that BOTH phones were defective, even though my old one had been working just fine until this mess started.

    DO NOT USE THIS CARRIER! RUN! SAVE YOURSELF! They lie, they are incompetent and, as usual, I have a very hard time understanding any of them!

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  86. Ok virgin mobile is shit these people have there heads so far up there asses it's pathetic. Me and my lawyer i going to work up a law suit so if anyone wants to help with support let me know. Right now im working on putting it on tv how much of a a rip of they are

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    1. i do they sold me a defective phone leahlax1950@gmail.com

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    2. CALL me @ 312 399 4870 or txt D

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  87. Virgin Mobile like ALL other companies hires monkeys from other countries to answer/help with our problems. I was on the phone for over 3 hrs last Friday and 2.5 hrs yesterday talking to ALL foreigners and not one person from the USA. number one these so call help agents can't speak english nor can they understand english and don't have the authority to make any kind of a decision. I had a one year contract with my wi-fi network overdrivepro4ef but the first one they send me would connect to the net work and also disconnect when ever it wanted. I call to get it replace which they did but it was send with no activation of the unit. I was told that because I didn't use it for a month that I would have to pay again to get new service. THE UNIT WAS NOT USED CAUSE IT WASN'T WORKING. I will wait till this contract is up before I cancel these ASSHOLES and never do business with VIRGIN MOBILE AGAIN.

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  88. I took the time to scroll all the way down to the bottom of this list to say they suck!

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  89. Everything I want to say and has been said. With that, why would a company choose to give poor service? Isn't the idea of having a business having satisfied customers? I can't count the times I've had to call....the reps barely speak English or not enough so we can carry on a conversation. Today I reached a manager by the name of Jay whose ID is I527435733. He was cocky and arrogant and wouldn't help me. When I asked for his superior he told me I reached the highest person in the company! Is this how you train your employees? I have no idea how VM is still in business!

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  90. HORRIBLE, HORRIBLE, HORRIBLE CUSTOMER SERVICE.
    EMPLOYEES ARE COMPLETELY INCOMPETENT
    WARN EVERYONE NOT TO SIGN UP WITH VIRGIN

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    1. lets start a class action law suit against virgin& sprint. txt me @ 312 399 4970

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  91. My family has been a Virgin Mobile customer for over 10 years. My husband and I have 2 cheap basic phones, and we are (were) grandfathered into the top up $15 every 3 months plan. We are lower income so it was great for us, as we are not phone gabbers, or need the web on our phones. Our son has a $35 per month smart phone. My sister also has a cheapie VM phone and has transferred her unused money to me. I in turn have used my buildup to give my son money. NOW I have been told, transferring money is VERBOTEN unless you cancel the account. My husband had $90 in his account which he will never use, so he ended up CANCELLING his account to give the $ to our son. I have $141 in my account that I will never use, so I will be CANCELLING my account soon also.The cheapest VM plan is $20 per month now, opposed to the $15 every 3 months we were using. WE WILL NOT be getting new VM accounts as there are cheaper options elsewhere. I actually liked VM, so this kind of hurts.

    TO THE VIRGIN MOBILE POWERS THAT BE: You are NOT being very family friendly OR very low income friendly. You could have gotten a little money out of us, for service that I doubt costs the company much at all. Now you will get NONE from my husband and me. There are other firms out there that will still help with what our income dictates, and we will use THEM. I hope you like using EXTORTION tactics in your business practices because this is what it comes down to. Maybe your shareholders don't care, but a certain portion of your customers take offense at being treated like lowlifes. $60 x 2 is A LOT more for us to pay than $15 x 2. But then what do you care.

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  92. PS...Is there a reason why the newer posts are not at the top? Afraid of current problems being showcased? Something is sketchy with that. I

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  93. I activated my service with virgin mobile on 7/1/14 cancelled it on 7/5/14 and they told them I would get a refund if I cancelled to call back in 2-3 days to check on it then they refused to give me my refund on that day saying that i used 6 minutes of talk time & 14 text messages out of the unlimited text and data out of the 300 minutes my plan allotted for the month. Then I was hung up on by their even sleazier workers whom I have no reason to doubt were trained by the sleazy powers that be. This is a sleazy company steer clear! I am contacting the better business bureau and will be suing

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