TJ Maxx Corporate Office Headquarters

TJ Maxx Corporate Office Headquarters
The TJX Companies, Inc.
770 Cochituate Road
Framingham, MA 01701 USA
Corporate Phone Number: 1-508-390-1000
Fax Number: n/a
Customer Service Number: 1-800-926-6299


  1. Hi,

    I recently visited your store located in Fresno and was treated very rudely. I was embarrassed by one of your associates who basically insinuated that I replaced a price tag on an item I was purchasing. He had an associate double check on the price and when he confirmed that it was incorrect instead of apologizing and saying that one of his staff might of tagged it incorrectly he said “are you sure you didn’t switch the tag?” Then stated that it was weird that the only one that had a different price was my item. Are you kidding me! I do not steal, nor do I do anything that would be dishonest. I was very offended by this and hope that you train your employees on how to handle these situations. I’m not sure if I’ll be going back to shop with you.


    Very hurt!

  2. Hi

    I recently visited your store in Cuyahyoa Falls Ohio. I was looking for a bathing suite. I chose one that was hanging on the rack together top and bottom. I tried it on in the dressing room perfect fit and come to find out it was a Jessica Simpson. I loved it on me. The top fit perfect. I proceeded to the register and the lady at the register said we don't sell separates. I looked at her dumbfounded and said no really I want the top and bottom. She said no the bottom is a large and top is medium. I said that is how it was on the hanger. You see I am a breast cancer survivor and it takes a long time for me to find a perfect fit in a top for bathing suites or anything for that matter. I loved this suite and I told the lady obviously someone switched the sizes but I want this one it fits perfect for my top. She informed me, no we don't sell separates. I was very disappointed with this store. I will not shop there again and I hope others with breast cancer will do the same. I will make sure my friends and family know about this. Bye the way, the lady said, I can hold it for ten days to see if someone brings the other size back. Are you kidding me, that is what they did to get what they wanted I did not. Very disappointed customer.

    Paulette from Cuyahoga Falls, Ohio

  3. I just moved to Granbury, Texas from San Antonio, Texas. I miss TJ Maxx, The Home Goods Store, and Marshall's. Is there any way the you could put a store in Granbury, Texas? Your stores are where I do all my shopping, and having to go to Ft. Worth when I could do my shopping in Granbury, Texas would be wonderful. I have had many comments that it would be wonderful, as the two retail shops that they have here are more for old people and fashions that me and my friends would not be seen in. I miss not having your stores in our town.

  4. I recently visit your TJ Maxx store at 2350 S. Parker Road, Aurora, Colorado and was very disrespected by one of your cashier. Her name was Annalisa, she was very rude and disrespectful as an employee to a customer. I would have not posted this email, however I think TJ Maxx would appreciate knowing who they have representing them, plus when I asked for her name, she said she didn't care about losing her job because this was a second minimum paying job, I was really taken away especially since so many people need jobs these days. As I totally enjoy shopping at TJ Maxx with great experiences at other locations, I will never shop at this location again.

  5. Very disapointed with TJMax merchandise i bought apair of boots and wear them ones and the zipper broke, they will not exchange merchandise with out the tag who will wear anything with a tag on it, I will not shop on any of you stores including Marshalls, we use to spend good amount of money every month. so long tjmax and company.

  6. Judith Anne ThompsonFebruary 25, 2014 at 8:04 PM

    I too was treated very disrespectfully by Michelle at your Cleveland, TN, location. When I walked into the store, no one was in line and she was at the first service counter with her back to me. I stood there for several minutes while she pretended not to see me. I cleared my throat a couple of times. While I was waiting, a couple came from the back of the store and got in line. She finally turned around, looked over my head and asked "Who's next"? I said I was. She countered that I didn't go through the aisle. I said there was no one here when I walked in. She continued to maintain that I was not first and I told her that the couple came up after I came in and that I had been waiting for several minutes. Then I said, "Why are we having this conversation"? Her reply was that she didn't want the other people to be upset that I was there first. So now, thanks to Michelle, I am cutting up my card for all three of your stores, and will not use it again. BTW, I'm not finished with Michelle; I'm also going to write to your corporate offices with this info as well. People like her should not be in customer service positions. Bad Michelle, shame on you. BTW again, I'm 69 years old, so I think she was discriminating against me based on my age.


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