Time Warner Cable Corporate Office Headquarters

30 comments
Time Warner Cable Corporate Office Headquarters
60 Columbus Circle
New York, NY 10023 USA
Corporate Phone Number: 1-212-364-8200
Customer Service Number: 1-888-892-2253




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30 comments:

  1. Cannot make payments, online even with their "state of the aTrt" online system. Call to make a pmt and the prompts are rediculous..the system doesn't recognize voice or touch command prompts. Get a socalled real cust svc on the phone, after waiting for the birth of my next child and they will be glad to take your pmt, for a fee. OMG...Money grubbing morons that can't provide the socalled system they offer. Direct TV/AT&T hellooooooooooo :))

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  2. This is the the wort customer service every on the phone w/ them 4hours and nothing was done to resolve my problem

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  3. Been with Time warner cable for 6 years Experienced Poor perfomance constantly.Customer Service little help Now you want to charge for rental of the modem.LOOKS LIKE TIME TO SWITCH TO ANOTHER PROVIDER

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  4. your guys customer service sucks!!! you guys dont know how to handle issues. It took 3 months for u guys to give me back the money that you overcharged my bank. i authorized a check of 100.00 and u guys charged 300...wtf!!! my bill wasn't even close to that so why even charge me that much. your representatives dont know how to fix my bill issues i have now had to contact corporate 2x to fix this. You guys r fucking up my credit!!!! If i had choices for internet providers i would have left you guys a long time ago.

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  5. your guys' customer service reps suck they have not been able to fix my bill even though you guys were the ones who ran a check 3 times when i only authorized it for one charging my acct 300 instead of 100...wtf!!! its not complicated math. they need to be better trained and educated. this is now the second time i call corporate just to fix my bill. this should not have to happen every time something goes wrong with my bill. i say you guys fire every rep you have now and start training better ones

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  6. BS, the charged for late fees because their system screwed up and was charging my old account and now i'm being charged worst customer service, and worst company overall!!!

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  7. I've been a customer for 11 years and never had any issues like this. Maybe I'm just lucky.

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  8. Been on the phone for 3 days 212 minute on my cell phone. I made a payment on the phone, money came out of my bank account. They shut my service off. After being transfered all over they say you have to get paper work from your bank which is a hour drive. My confirmation number means nothing.

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  9. Had the triple play bundle installed on Wed the 7th. 5 days later (Mon) when I was about to work (I work from home) the Internet did not work!! I was on the phone for 4 hrs with cust serv, tier 1, 2 & 3 tech and still couldn't fix it. A tech came in Tues. around 1:30 the following day and tried to fix the Internet (for 5 hrs) but was unable to do so. He said no one can help him cuz all techs are overbooked. So another tech came (Wed) and finally fixed the problem. That's 3 days out of work and they can't even apologize for that!!...SMH. Good job Eli so called supervisor. Good thing there's no contact.

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  10. Truly the worst and most selfish customer service I have ever experienced or seen. I will never use this greedy and heartless company again.

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  11. Crappy service. Several calls to customer service result in hold times of 45 minutes and longer. This is true no matter what day or time I call. Received credit on my account 11/16 after being on phone 1 hr 13 min 59 seconds. Paid balance listed on line 11/17 and amount was deducted from my bank account 11/18. Received "Past due notice" dated 11/26 (a full 8 days after payment received). No one will give contact info or connect me with anyone in authority at TWC.
    Contacted president's office today. His name is Glenn Britt.
    His office can be reached by using company directory at 212 364-8200. NOW I KNOW WHY I GET the RUN Around ... was promised call back within 2 hours. Recalled 4 1/2 hours later was told again that someone would call.. Glenn Britt's office is run just like the rest of the company. We don't care as long as we have your money.

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  12. Wanted to change my sevice to another location . 1st agent(mark) was reasonable after hearing that I want to get better deal or cancell service , he transfered to customer retention dept to (Coby) this agent showed the worst sevice when he heard I want to cancell he hung phone on my face without saying any thing anddisconected service all three cabl, tel and internet in halp minute where as request was to cancell on 23rd Dec 2012.. called twc again this time agent was ( aaron) he handled little better I told him after discussing with my wife we decieded to keep servives , I asked is service not available in my area he said service is available but is been disconnected I was stunned , shocked that (Coby ) has taken personnal... wanted to talk to supervisor (Aaron) who then worked on my issue , put me on hold and called supervisor (Ms.Danita ID # DAB) she came on line after 30 minutes... I wish I could speak to any executive of Time warner and tel them there customer service is worst then any 3rd grade fle market ...

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  13. Unreal. I call to downgrade my services, and CSR tells me I will be charged to terminate my contract. What contract??? Then she gives me an amt I would save each month which doesn't jibe with what I have been charged each month. Something is very very wrong here. I am contacting my Atty General office about this contract deal.

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  14. Time Warner is horrible to deal with. I recently cancelled my service with them. The technician came out and disconected my service and picked up all 3 of my boxes and remotes. Somehow the most expensive box has disappered and now they are trying to charge me $450.00 for the box. I have been given the run around for 2 almost 3 months now on this. Their customer service and technical service in my opinion is the absolute worst in the field. Also they loose your business and try to still get all your money.

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  15. Been having issues with my internet since aug. of 2012 and been calling for the same issues for that months since aug. They dont know what they are doing. They are uneducated tech. Im am really close to calling the Attorney Generals office. You want to raise my bill charge me and not fix my services im calling the Attorney General.

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  16. The "refund" process takes 2-3 months - albeit as a customer for a long time you pay - pay -pay. A total JOKE!!!! I have been dealing with the "customer service or lack of" for over 2 solid weeks. Never experienced such a total lack of sensitivity or concern!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  17. I am very disappointed with the level of customer service I have received. I was told that when I upgraded from a DSL modem to a WiFi modem, it would be as easy as trading modems and plugging the new WiFi capable one up. This has not been the case. I now only have access to the Internet and Cable services. The telephone service is and still continues to be down. I have a child sick with Pneumonia and NEED a telephone. I am disgusted that the customer service agents expect me to wait FOUR days for a tech to repair my issue. In the event that my needs are not expedited, I will place a formal complaint about this company and cancel ALL services. Furthermore, if my child gets sicker during this "wait", I plan to contact an attorney for legal advise. This is NEGLIGENT and irresponsible of Time Warner Cable. It appears that this company only values the customers green dollar and not the service or customer service that they provide. DIRECT TV is looking pretty good to me right now... Researching Negligent Tort laws right now. Someone better take me seriously!

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  18. I CALLED TO CHANGE MY PAYMENT DATE AND WAS TOLD THEY CAN'T DO THAT??I ASKED WHY NOT THEY SAID THEY JUST DON'T! HELLO ATT HERE I COME!

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  19. Refuse to change the DUE DATE on my billing to help me out with my cycles.No reason give just said WE CAN'T DO THAT!
    I will be going back to ATT ASAP!

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  20. I keep having the picture freeze while watching different channels. Tech support keeps telling me that the signal is good. So why does this keep happening and then two different repair people come out and say something different is wrong but the signal is still suppose to be a good one. Then they scheduled someone to come out on a day and time that I didn't know anything about until I called them and changed the time. They don't want to admit that it's something wrong or they don't know how to correct it. They're to cheap to reduce my bill permanently to compensate this. Then they can keep increasing everyone's bill every so many months to keep getting your money. If you want to be far quit dodging the problem and get to the root of it. I'll have to look to go somewhere else also, but that seems like trying to choose the lesser of all the evils that's out there.

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  21. I keep having billing problems where they are with drawling money out of my bank account and they are stating they don't get it, but its funny their company is with drawling it. So as of right now they are stealing money so watch your accounts.

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  22. You guys get their id and make notes like they say they do. Lrt them know whos boss and ehen you say your their boss things change as you wish..

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  23. Does anybody want to start a class action suit?

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  24. I am appalled and outrage by how I was treated as a loyal customer of over 6 years. Time Warner Cables policies and procedures for new customers are completely different for existing ones. My husband has had an account for years and now I am an authorized user. I am in the process of reestablishing my credit and wanted to put the cable bill solely in my name. I was told that due to policies I cannot do this over the phone I would have to go to a TWC HUB in person to make these changes. The closest HUB, info provided by Mapquest, is 42 miles away and $8.00 fuel cost. Not to mention the baby sitter fee for watching my 4 children while we take care of business.

    Now if I were a new customer would I have to travel 42 miles away and get service in person? No… So it would literally be less intrusive to cancel my husbands account and sign up for myself!!!! Gee if I have to do all of that running around for a name change maybe it is time to find myself a new provider!

    After speaking with reps and managers I was told this comment page is the only way to make a formal complaint and yet it will still remain anonymous. If I were this company I would want to hear all feedback positive or negative with the contact information provided so the concerns could be rectified and the proper channels are aware of any issues the company is having. I am very disappointed in TWC as an overall company now and am currently seeking a provider elsewhere.

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  25. i have been calling customer service for a month now to get my service to work right they keep sending techs out that tell me i am not getting enough of a signal -11to support my hd boxes and internet and phone techs told me i am piggybacked off my nieghbors house and need my own main line which is a maintance crews job but they keep sending techs they have no problem sending my monthly bill what a monopoly they have going

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  26. TW is the most inept and unresponsive company I have ever dealt with and I am trying to become a customer! I have a new home in a development, the other houses all have cable supplied by TW. I was given an appointment time for a technician to be at my home. After driving 3+ hrs to get to my house I waited for a TW tech. When no one arrived I called customer service and was told they don't service the area. I asked why nobody called to advise me they didn't know and I was given a number for the "construction dept.". I called the number only to be greeted by an ANSWERING MACHINE which asked to leave name, address, phone number etc.and someone will call within 48 hrs. A company the size of TW has an answering machine, very impressive. In any event it has been almost a month and numerous calls to the answering machine and customer service and no real help. Construction dept has never responded. I probably will end up with satellite internet and tv. I didn't have an opinion about the merger between Comcast and TW before this fiasco however I will make it known to my US Senators and US Rep. my opposition to this merger. Also if anyone else has this issue the FCC will investigate the lack of compliance of a cable company to connect houses to an existing cable area.

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  27. I will NEVER again use TWC!!! They have horrible customer service and truly don't care at all about their customers...it is all about the money they get from the customers. I spent MANY hours on the phone, writing letters and sending emails and still TWC is sending me bills for hundreds of dollars after being told 4 times by customer service people that my balance is "zero"...now they have sent it to collections (and I have always paid my bill in full and on time)...seriously LOUSY communication in that business!!!! Nothing but constant aggravation!!!! :(

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  28. My husband and I have not had time warner for very long. We recently bought a new house and called to have our services transferred. They responded in a timely manner and a technician came out right away. After two calls from the technician, he said he was about to wrap it up and all was good. However, an hour later, I received another call with some BAD news. The technician had to go into my attic to trace some wires (after he already told me that he was able to use the ones in wall) and he stepped off of a beam and throught the ceiling to my bedroom.This created quite a large whole that has a crack all the way to the ceiling fan. The tech called his field supervisor to come assess the damage. This was on Thursday 6/18/15. I never once have received a call from time warner regarding any of this damage. After calling and being very ugly to every rep they have, I finally got the field supervisor to call me, on Tuesday 6/23/15. He then informed me that he didn't even process this damage claim until late Monday after noon 6/22/15. NOTE.....this incident happend on 6/18/15. Then he assures me that someone would be calling me as soon as possible to set up a time to come fix my ceiling. As I am typing this complaint, I still have not heard back from anyone about fixing my ceiling. I just wonder what time warner plans to do if this ceiling gets worse and falls in completely, possibly hurting someone severely???

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  29. I have worked in customer service for years so I know how demanding it can be. So when I have to call customer service I try to be as patient and understanding as possible. However, every single time I call this company its the worst customer service. I'm always on hold, always getting magically disconnected, and have to talk to 5 and 6 people to solve 1 problem. Just some business advice: YOU CAN NOT KEEP UP WITH THE COMPETITION IF YOU ARE PROVIDING PISS POOR CUSTOMER SERVICE!

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  30. Zero Customer Service.
    I have been a TWC customer for 20 years. This past June I had Bilateral Total knee replacement surgery. I was in the hospital for a week and am to this day still staying with a relative in a different county. In June I was in my local office and asked the rep about a Seasonal Hold since I knew I would not be back home for 8+ weeks. She seemed unsure of the process and needless to say, it was not done. Today I called Customer Care and spoke with a Supervisor (given his skill set, that title is dubious) named Cody. I explained my circumstances and asked that they waive my July and August bill. Again, I have been a customer for 2 decades. His response? "I can, but I won't." I asked him to repeat that since I was a Customer Relations Manager for many years and would write up an associate who made such a comment. But I digress. He said there was no record of my calling in to get a Seasonal Hold. Of course they wasn't as I was in person talking to a rep at the Chino Hills location. He then suggested I go back to this store, which is 40 miles from where I am staying and see if possibly the rep remembered my from June! If so, he would waive my 2 months. Cody clearly does not possess the expertise to handle escalated calls.

    D. Bowman
    Chino Hills, CA

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