Time Warner Cable Corporate Office Headquarters

Time Warner Cable Corporate Office Headquarters
60 Columbus Circle
New York, NY 10023 USA
Corporate Phone Number: 1-212-364-8200
Customer Service Number: 1-888-892-2253




23 comments:

  1. Cannot make payments, online even with their "state of the aTrt" online system. Call to make a pmt and the prompts are rediculous..the system doesn't recognize voice or touch command prompts. Get a socalled real cust svc on the phone, after waiting for the birth of my next child and they will be glad to take your pmt, for a fee. OMG...Money grubbing morons that can't provide the socalled system they offer. Direct TV/AT&T hellooooooooooo :))

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  2. This is the the wort customer service every on the phone w/ them 4hours and nothing was done to resolve my problem

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  3. Been with Time warner cable for 6 years Experienced Poor perfomance constantly.Customer Service little help Now you want to charge for rental of the modem.LOOKS LIKE TIME TO SWITCH TO ANOTHER PROVIDER

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  4. your guys customer service sucks!!! you guys dont know how to handle issues. It took 3 months for u guys to give me back the money that you overcharged my bank. i authorized a check of 100.00 and u guys charged 300...wtf!!! my bill wasn't even close to that so why even charge me that much. your representatives dont know how to fix my bill issues i have now had to contact corporate 2x to fix this. You guys r fucking up my credit!!!! If i had choices for internet providers i would have left you guys a long time ago.

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  5. your guys' customer service reps suck they have not been able to fix my bill even though you guys were the ones who ran a check 3 times when i only authorized it for one charging my acct 300 instead of 100...wtf!!! its not complicated math. they need to be better trained and educated. this is now the second time i call corporate just to fix my bill. this should not have to happen every time something goes wrong with my bill. i say you guys fire every rep you have now and start training better ones

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  6. BS, the charged for late fees because their system screwed up and was charging my old account and now i'm being charged worst customer service, and worst company overall!!!

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  7. I've been a customer for 11 years and never had any issues like this. Maybe I'm just lucky.

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  8. Been on the phone for 3 days 212 minute on my cell phone. I made a payment on the phone, money came out of my bank account. They shut my service off. After being transfered all over they say you have to get paper work from your bank which is a hour drive. My confirmation number means nothing.

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  9. Had the triple play bundle installed on Wed the 7th. 5 days later (Mon) when I was about to work (I work from home) the Internet did not work!! I was on the phone for 4 hrs with cust serv, tier 1, 2 & 3 tech and still couldn't fix it. A tech came in Tues. around 1:30 the following day and tried to fix the Internet (for 5 hrs) but was unable to do so. He said no one can help him cuz all techs are overbooked. So another tech came (Wed) and finally fixed the problem. That's 3 days out of work and they can't even apologize for that!!...SMH. Good job Eli so called supervisor. Good thing there's no contact.

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  10. Truly the worst and most selfish customer service I have ever experienced or seen. I will never use this greedy and heartless company again.

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  11. Crappy service. Several calls to customer service result in hold times of 45 minutes and longer. This is true no matter what day or time I call. Received credit on my account 11/16 after being on phone 1 hr 13 min 59 seconds. Paid balance listed on line 11/17 and amount was deducted from my bank account 11/18. Received "Past due notice" dated 11/26 (a full 8 days after payment received). No one will give contact info or connect me with anyone in authority at TWC.
    Contacted president's office today. His name is Glenn Britt.
    His office can be reached by using company directory at 212 364-8200. NOW I KNOW WHY I GET the RUN Around ... was promised call back within 2 hours. Recalled 4 1/2 hours later was told again that someone would call.. Glenn Britt's office is run just like the rest of the company. We don't care as long as we have your money.

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  12. Wanted to change my sevice to another location . 1st agent(mark) was reasonable after hearing that I want to get better deal or cancell service , he transfered to customer retention dept to (Coby) this agent showed the worst sevice when he heard I want to cancell he hung phone on my face without saying any thing anddisconected service all three cabl, tel and internet in halp minute where as request was to cancell on 23rd Dec 2012.. called twc again this time agent was ( aaron) he handled little better I told him after discussing with my wife we decieded to keep servives , I asked is service not available in my area he said service is available but is been disconnected I was stunned , shocked that (Coby ) has taken personnal... wanted to talk to supervisor (Aaron) who then worked on my issue , put me on hold and called supervisor (Ms.Danita ID # DAB) she came on line after 30 minutes... I wish I could speak to any executive of Time warner and tel them there customer service is worst then any 3rd grade fle market ...

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  13. Unreal. I call to downgrade my services, and CSR tells me I will be charged to terminate my contract. What contract??? Then she gives me an amt I would save each month which doesn't jibe with what I have been charged each month. Something is very very wrong here. I am contacting my Atty General office about this contract deal.

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  14. Time Warner is horrible to deal with. I recently cancelled my service with them. The technician came out and disconected my service and picked up all 3 of my boxes and remotes. Somehow the most expensive box has disappered and now they are trying to charge me $450.00 for the box. I have been given the run around for 2 almost 3 months now on this. Their customer service and technical service in my opinion is the absolute worst in the field. Also they loose your business and try to still get all your money.

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  15. Been having issues with my internet since aug. of 2012 and been calling for the same issues for that months since aug. They dont know what they are doing. They are uneducated tech. Im am really close to calling the Attorney Generals office. You want to raise my bill charge me and not fix my services im calling the Attorney General.

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  16. The "refund" process takes 2-3 months - albeit as a customer for a long time you pay - pay -pay. A total JOKE!!!! I have been dealing with the "customer service or lack of" for over 2 solid weeks. Never experienced such a total lack of sensitivity or concern!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  17. I am very disappointed with the level of customer service I have received. I was told that when I upgraded from a DSL modem to a WiFi modem, it would be as easy as trading modems and plugging the new WiFi capable one up. This has not been the case. I now only have access to the Internet and Cable services. The telephone service is and still continues to be down. I have a child sick with Pneumonia and NEED a telephone. I am disgusted that the customer service agents expect me to wait FOUR days for a tech to repair my issue. In the event that my needs are not expedited, I will place a formal complaint about this company and cancel ALL services. Furthermore, if my child gets sicker during this "wait", I plan to contact an attorney for legal advise. This is NEGLIGENT and irresponsible of Time Warner Cable. It appears that this company only values the customers green dollar and not the service or customer service that they provide. DIRECT TV is looking pretty good to me right now... Researching Negligent Tort laws right now. Someone better take me seriously!

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  18. I CALLED TO CHANGE MY PAYMENT DATE AND WAS TOLD THEY CAN'T DO THAT??I ASKED WHY NOT THEY SAID THEY JUST DON'T! HELLO ATT HERE I COME!

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  19. Refuse to change the DUE DATE on my billing to help me out with my cycles.No reason give just said WE CAN'T DO THAT!
    I will be going back to ATT ASAP!

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  20. I keep having the picture freeze while watching different channels. Tech support keeps telling me that the signal is good. So why does this keep happening and then two different repair people come out and say something different is wrong but the signal is still suppose to be a good one. Then they scheduled someone to come out on a day and time that I didn't know anything about until I called them and changed the time. They don't want to admit that it's something wrong or they don't know how to correct it. They're to cheap to reduce my bill permanently to compensate this. Then they can keep increasing everyone's bill every so many months to keep getting your money. If you want to be far quit dodging the problem and get to the root of it. I'll have to look to go somewhere else also, but that seems like trying to choose the lesser of all the evils that's out there.

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  21. I keep having billing problems where they are with drawling money out of my bank account and they are stating they don't get it, but its funny their company is with drawling it. So as of right now they are stealing money so watch your accounts.

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  22. You guys get their id and make notes like they say they do. Lrt them know whos boss and ehen you say your their boss things change as you wish..

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  23. Does anybody want to start a class action suit?

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