Reach T-Mobile Corporate Office 

I was going to switch to T Mobile from Verizon due to cost concerns, but when I learned of your proposed TOS changes, I was livid! How dare you dictate what we message others? This is nothing short of criminal and I’ve been talking to other customers and they plan on leaving your service unless this changes immediately!

Uncaring! I didn’t find out about the data breach from T-Mobile until I installed the Microsoft Defender APP. Just a few months ago. When I contacted support and asked questions the person was rude and kept making claims everyone was informed. He didn’t mention anything about the settlement. Nor did he give me any sign that help was available. He just collected my personal information and was quick to get off the phone. I would recommend complete retraining or retraining refresher for one month and a $100-dollar fine to all customer service reps. As well as a $150,000 dollar fine to the President, VP, and the person who trains their customer service team.

Customer is ‘always WRONG’ – T-Mobile ‘always right!! No matter what issue I’m having with T-Mobile they have yet to say ‘ooops, we goofed up’!! That’s the biggest problem right now!! Customer is “always WRONG” in the eyes of the company, with T-mobile “always right”. It used to be the other way around!!! Spelling of my name; automatic payments… nothing I point out, is acknowledged on their end!!! Shameful!! T-Mobile – remember, even the sun has its spots!!

My family recently visited a T-Mobile store on Panola RD. Decatur, GA. When asking questions about specific services needed, the sales representative stated that they don’t get paid for additional services, such as transferring info from one phone to another. My wife stated that the guy became very rude when she asked for assistance to help my son. Corporate needs to review and eliminate those who refuse to respect T-Mobile’s commitment to Customer Service Excellence. Hearing what was said, made me extremely angry, but I am past that stage in my life where my anger steps in to respond to the ignorance. I do know that there are some employees at this location who go above & beyond, but like most companies, there’s always a rotten apple in the corner!! What would you do if your family returned after being treated like crap?!

Just because the SIM card was removed (deactivated) 9 days before the billing date (Sept 9) and Charges were paid through the NEXT month’s billing (Oct 9) it doesn’t mean they will stop billing for deactivated service. Now comes late fees and collection fees. The payment was accepted with a reference number.