T-Mobile Corporate Office Headquarters

T-Mobile Corporate Office Headquarters
12920 SE 38th St.
Bellevue, WA 98006
Corporate Phone Number: 1-425-378-4000
Fax Number: 1-425-378-4040
TTY: 1-877-896-1018
Customer Service Number: 1-877-453-1304
Business Customer Service: 1-888-537-4242




57 comments:

  1. IM WRITING TO CORPORATE OFFICE,ABOUT A COMPLAIN TOWARDS MY BILL SINCE "OCTOBER 2011.BEFORE SEPTEMBER OF '11,i was paying $113-115 A MONTH.AFTER I BOUGHT A PHONE,THEY OFFERED ME INTERNET SERVICE FOR 90 DAYS,BUT I CALLED BEFORE THAT TIME SO I WONT BE CHARGED,AND I DID.WELL AFTER OCTOBER OF 2011 MY BILL HAS BEEN EXTREMLY HIGH $200-289 A MONTH.I CAN SEND U COPIES OF MY BILLS TO PROVE THE FACT.I HOPE SOMEONE CAN REALY DO SOMETHING ABOUT IT.I TRULY HOPE U RESPOND TO MY COMMENT!!!!!!1

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  2. I left a message in your mailbox for someone to call me about my bill. the billing departemnt is very rude and I need help with this now. they over charged me. thank you

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    Replies
    1. did they call you back?

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  3. Tmobile rep lied to me and put me n a two year contract without my approval. I need t speak to a corporate rep. The customer service for tmobile has been aweful. i was surprised to find your headquartersis NOT n north korea

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    1. They just did the same to me today. I specifically said no contract when I did a plan change last year. 12 years with them and they are pitiful. Little to no signal at work for 12 hours a day, no signal just 7 miles east of town, and they tell me I should get a new phone and that may improve reception. I asked if the phone they give me is free? Oh no. Must pay for something unproven. Asked for Corporate Headquarters and told my customer service that they have no Headquarters. BS, every major corporation has a headquarters. Lie after lie after lie.

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  4. To whom it may concern at the T Mobile Corporate office. I'm very upset with the service we are getting. We have called customer service a number of times complaining about our reception on our phones in which we have three on one account. We were told to go to a local T Mobile store to get new sim card for the phones so that our phones would get better reception by picking up signal from the newer towers and nothing our phones still have no reception at our home and in other areas. I was also told that there was no corporate office number and they could just give me an address in New Mexico. Also, we were never told that if we made a change to our account that another two years would be added to our account. Totally poor service. What makes it worse is that I have major panic attacks and need a phone with service. I DON'T KNOW HOW A PHONE CARRIER CANNOT HAVE MANAGERS OR EVEN A CORPORATE PHONE NUMBER TO CONTACT AND GET HELP.

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  5. I am very disappointed with TMobile . I was tokd that my service was canceled byt instead found out that they suspended my account. Now im being charged $235 for a phone abd account that i haven't used in two months. The customer service rep was extremely rude and she still didn't cancel my account.

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  6. I am very disappointed with T-mobile. I made a payment arrangement with them to pay my bill and gave my new bank information in which they deducted my payment and still turned my phone off, stating they didn't see payment, had me fax over statement from bank in which I did stillnot on the same page.

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  7. I been trying to get in contact with T Mobile corporate office since last week and keep getting the same message. So frustrating ...

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  8. I've been a customer for over 5 years and T Mobile finally made me angry enough to leave this rude, no-help, indifferent POS company who in 2012 expects you to WRITE to their headquarters. Real class act. Make em jump through hoops with pen and paper because we frankly couldn't care less. I'm a slave to them till May 2014 because I recently upgraded to a defective phone. Replaced by a DOA phone and they won't do a darn thing to fix it except send me the same buggy phone or an outdated S 2. The other option is to fork over $400 in FU charges. This practice should be illegal. Holding customers hostage is just plain wrong!

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    Replies
    1. This has happened to me also. I will never sign another cell phone contract. Pay as you go or Consumer Cellular which does not require a contract. T_Mobile will be a short term company if they do not change their customer service rules. I refuse to be held hostage by any Cell Phone company moving forward. They will need to earn my business. T-Mobile has done a good job at making me leave their company.

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    2. I to have to wait until 2014 To be done with this fucked up company!! I'd been a loyal customer since 2005, until now. 3 malfunctioning phones and want to send me another POS samething again, but of course they will upgrade at my cost, of course!!! I'm done with this company ASAP!!!

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    3. They have done the same thing to me. This is my fourth phone.This is bullshit I still have a phone that does not work now my phone has to stay on charger or it just cuts off with a full battery. This company is very rude and something needs to be done about this place.

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  9. To whom it may concern at T Mobile corporate office, I'm tired of the terrible service that we paying customers receive when we call in to get help. You choose to send your calls over seas to people who lie and don't even understand the language that we speak. I added international calling to my plan and your over seas rep decided to sit there and say "yes" to everything that I asked and then marked in his computer that I understood everything then I receive a bill for $1,200+ dollars and the rep I got just sits there and says "since he marked that you understood what he said there is nothing i can do to help you" then when I try to explain that no I did NOT understand she starts to get rude with me. THIS IS TERRIBLE CUSTOMER SERVICE SKILLS SO WHOEVER HIRES THESE PEOPLE MUST NOT BE VERY PROFFESSIONAL EITHER.

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  10. I RECENTLY PULL MY CREDIT REPORT AND THERE WAS A T-MOBILE BILL ON MY CREDIT FILE AND I RETURNED ALL OF THEIR ITEMS: THE PHONES AND A BOARD BAND THAT WAS NEVER OPEN. NOW I HAVE A BILL ON MY CREDIT FOR $800.00 AND RETURNED THE PHONES. I SHOULD HAVE KEPT THE PHONES THEN IF THEY WERE GOING TO CHARGE ME $800.00 FOR NOTHING AND SOLD THEM TO PAY THE BILL I WANT THIS OFF MY CREDIT REPORT NOW......... PLEASE IF YOU THINK ABOUT GETTING A T MOBILE PHONE YOUR BETTER THINK TWICE THEY ARE HORRIBLE.

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  11. On 3-23-12 I purchased 3 LG double play phones for me and my family Account#849869369. actually the phones were free pending a credit check and as long as I gave my account number for automatic pay.In August I decided to switch providers because the bill was too high.Sometime in August a total of 300.00 was automatically taking out of my account for the last bill before canceling services. I figured my bill was paid and I was in good standing;however I received a notice in the mail in early October stating that I owe 981.34. I did not understand how I owed so much and I was never contacted and informed of these charges. Neither was I given an option or opportunity to set up a affordable payment arrangment. My bill was always paid on time so It wouldnt been a problem to pay whatever I owe according to the contract. Instead on 10-25-12 a total of 981.34 was taking out of my account with out the proper authorization or without permission placing me and my family in a financial bond and my children with out any food for the month.I spoke with various disrespectful supervisors and received no help. I was told on 10-25-12 and 10-26-12 that my money would be refunded back into my account and I would be able to make payment arrangments until whatever money that is owed is paid off confirmation #220729347. I then called again on 11-01-12 because the money was never refunded to my account like I was told it would be 3-5 business days. Once I called I wa told that I can not get my money back. I did not give authorization or permission for 981.34 to be taking out of my account,also I never seen anything in writing or in the contract stating that they can do this, because I would have never purchased the phone.

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  12. T-Mobile customer service stinks.................

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  13. i decided to do an upgrade on 10/27/2012 the day my bill was due. I had to pay 79.89 for the phone and it was delivered on 10/31/12. I plugged it up overnight but it did not charge, i tried several times to charge the phone but it would not charge. The phone was defective. I took it to one of the stores and they stated they could not help me because i ordered it online and it came from a different inventory, i called customer service on 11/3/12 and got hung up on 2 times, and then spoke to a rep that appeared to know what she was doing she stated she had ordered me and replacement and i had 3days to return the phone. I took the phone to UPS and shipped it. It was delivered to the T Mobile warehouse on 11/7/12. On 11/10/12 i still had not received my replacement phone. So i called tmobile customer service on 11/09/12 and was told i would not be receiving a replacement phone because my bill was past due. I stated that i did not agree with that because when i ordered the phone my bill was not past due and the phone i received was defective and i had to return it which was after my due date, I requested a supervisor but did not get one the rep stated she would have someone call me back. No one ever called be back. i called again 11/11/12 and had the same conversation and the rep would never get a supervisor on the phone. I insisted that i be refunded and was told it would take up to 30 days to receive a credit back on my bill. I strongly disagreed and after being placed on hold several time for intervals the came back and stated i would be refunded w/in 2-8 days. it is now 11/19/2012 still no credit or phone. i am contacting t mobile corporate about this and to top it all i have been a customer for 7 years.

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  14. twice I have been lied to by customer service rep about my bill. I was told on 2 separate occasions that they were going to notate my account. First they said they were upgrading us to unlimited minutes for the same price we were paying but they the system would not allow them to so they are going to notate the account... they never did, we got stuck with the bill! the second time we were told a $20 warranty exchange fee was going to be dropped and it was going to be notated on the account... it wasn't, again we got stuck with the bill. The customer service reps are allowed to lie to their customers just to get them off the phone. I have been a customer for eight years and have never had problems like this. It is unbelievable. I need to speak to somebody in corporate.

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  15. You really have to experience when The T Mobile Automated System takes a payment that's not Authorized. This happened to me on Thanksgiving and here we are the following Tuesday, and I still can't get my money returned. What I have learned from the T Mobile reps, is that the payment is taken in "REAL TIME", but credits, have to be submitted & approved, and then maybe in 2-6 days you will get your money returned. The big problem for me has been when they took the 2nd payment, that was not authorized, they took all but $2.93 of the balance on my Debit Card-needless to say there was No Thanksgiving. You can't buy a gallon of gas with $2.93- so now I have missed 2 days of work, and the reps @ T Mobile are unhappy with me, because I continue to call, but now I am not nice any longer. I have my 2 granddaughters on lines with my phone, but as of today, I am going to start looking elsewhere for my cell phones. What I really hate it when people say "I understand how you feel"- unless you are sitting right next to me and going thru this with me, you have no clue.

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  16. Hi my name is denise and ive been calling reguarding my phone bill witch is suppose to be $60.00 a month and every since i purchased my phone, my bill keeps getting higher and higher.And i dont understand the extra fees that has been charged to my account.and everytime i call they said ive been downloading apps and i havent been downloading anything.

    And when i called the app company to stop the services that were being made the lady had given me attitude and told me not to call back and that the changes were being made. I made that call to that company but they are still charging me for services that i dont use.

    Everytime i have tryed to make a complaint about my phone bill,they either send me to a different representative or they just hang up...ive been deal with this issue since sep-2012 and i would love to keep tmobile but everytimes its a problem.

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  17. i am very angry with t-mobile thay are very unprofessional and their customer service stink. i bouhht a phone phone in october after one week the phone did not work correctly , i called only to be put on hold for over two hour . when i did talk to someone i was told to send the phone back for a full refund ,so i did on 11-8-12 that recived it back in their warehouse on 11-12-12 , it is now 12-12-12 and i still have not gotton my money back yet , i have called at least 12 times and each time i was put on hold for very long periods of time any where from 45minutes to 2 1/2 hours and each time i was transferred to more than 6 different people on 12-6-12 i was told i would have my money in 72 hour well i still do not have it and its been4 days so i called againe same routine 12-12-12 i am still waiting.

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  18. I had a defective phone. Customer service sent me the new one. When I took it into a local t-mobile office they set the new phone for me. I put the old phone in the box as told. The next day I wasn't able to retreive my business calendar. Customer service told me I need to get the old phone back to do that. I have called just about everyone and no one can get my phone back. I just checked the UPS tracking code and it has not arrived at the Mesquite warehouse yet. Can anyone please call that warehouse and have them send the phone back, this is really important. UPS tracking #1ZX 139 2Y908 889 1133.

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  19. T-mobile rep misinformed me when i signed a contract. and now i have to pay the price for it. Useless customer service. thanks for the corporate contact info

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  20. T-Mobile is the worst cell phone company ever. Your customer service reps tell your customers something different every time they call in, they opened a new line on my account without my authorization and shipped a phone to my house, my phone used 18GB of data in 10 days and I have no type of hotspot, mobile TV, nothing along the lines of anything like that to use that much data in 10 days, they told me there was clearing something majorly wrong but theres nothing they can do. They couldn't fix it, they told me to go down to the police station to see if they can tell me where the data usage is coming from. Went there and the police laughed at me as I thought they would. I switched to another cell phone company in fear that someone was getting information off my phone or something along those lines. This was after a week of calling over and over and over again asking for help and trying to get the problem fixed and still receiving the same answer with there was nothing that they can do. Now they are trying to make me pay the cancellation fee. Screw that. You suck and you need to do something to fix your issues.

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  21. Wow. I suppose I should not be surprised at the other comments. We have been long time T-Mobile customers but recently had to change companies because my wife's work required an I Phone. We knew we would have to pay an early termination fee but we did not expect to get charged a full month's bill when we changed companies only after a few days into the new billing cycle and because we took our phone numbers with us. We had our bills electronically sent to us but the moment we changed they cut us off from access to our account on-line and they never sent us a bill. Then we started getting robo-calls threatening collection. When I called to get clarification it was all the associate could do to get me off the phone, practically hanging up on me. We finally got a bill for the last month's use and immediately sent in a check. Only a couple of days later we started getting robo-calls threatening collection for not paying the termination fees, the unearned month of billing and 20% government taxes that the government had not earned because we did not have the service. We called and talked to three different people that were all very hard line and would not negotiate. We still haven't got the latest bill which is about $630. They said they could not absolutely negotiate any charges UNLESS we came back. Are you kidding? After this poor treatment you think we would come back? Come on T-Mobile, step up and be customer oriented.

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  22. T-MOBILE IS HORRIBLE AND I WILL NEVER GET SERVICE WITH THEM AGAIN. I WORK FROM HOME AND GET NO SERVICE IN MY HOUSE. THEY TELL ME THAT I GET EXCELLENT SERVICE OUTSIDE OR IN THE CAR WELL DO I WORK OUTSIDE OR IN THE CAR, NO I WORK IN MY HOUSE. THEY WILL NOT LET ME OUT OF MY CONTRACT AND IT IS NOT MY FAULT THAT I DO NOT GET SERVICE HERE. OH AND BY THE WAY I GET ONE BAR ON MY PHONE OUTSIDE SO IT STILL IS NOT EXCELLENT SERVICE.
    I AM WRITING TO THE BBB NOW TO MAKE SURE THAT IT IS KNOW HOW HORRIBLE THEY TREAT THEIR CUSTOMERS.

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    Replies
    1. AGREE WITH EVERYTHING YOU SAID

      Delete

  23. My name is Tom Maness Jr.
    I am located in Centerville TX. zip code 75833. Do you have a tower in the area? Im interested in leasing a piece of my land to put up a cell tower. We are located on the top of a hill that would be great for an additional cell tower. Whom do i speak with about this? Tom....409.989.2090

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  24. T-MOBILE IS HORRIBLE AND I WILL NEVER GET SERVICE WITH THEM AGAIN. I WORK FROM HOME AND GET NO SERVICE IN MY HOUSE. THEY TELL ME THAT I GET EXCELLENT SERVICE OUTSIDE OR IN THE CAR WELL DO I WORK OUTSIDE OR IN THE CAR, NO I WORK IN MY HOUSE. THEY WILL NOT LET ME OUT OF MY CONTRACT AND IT IS NOT MY FAULT THAT I DO NOT GET SERVICE HERE. OH AND BY THE WAY I GET ONE BAR ON MY PHONE OUTSIDE SO IT STILL IS NOT EXCELLENT SERVICE.
    I AM WRITING TO THE BBB NOW TO MAKE SURE THAT IT IS KNOW HOW HORRIBLE THEY TREAT THEIR CUSTOMERS. Not only am I going to Corporate but also, the FCC, BBB and Illiois Attorney Generals Office of Lisa Madigan. At one time I loved T-Mobile back in the day but now all I can say is wtf.....................

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  25. This is what i cannot figure out, if TMOBILE has plans
    that do not require a data plans, then why do not have a
    godd selection of phones that compliment those plans. The
    selection they do have is horrible and next to none. Why
    did they discontinue phones like the LG DLITE to name a few.
    I know smartphones are all the rage now, but contrary to
    popular belief everyone does not want or need a smartphone.
    My wife was due an upgrade under the value plan, but why
    do it when the selection is piss poor and you get another 2yrs tacked on. I will probaly not extend my contract pass
    2014 for these reasons and others. The halfway decent flip
    phone they had was the Samsung T259 and they discontinued that.
    what happened to variety, they are trying to force smartphones down people's throats forgetting the main function of a cell phone is convenience and making and
    receiving calls, coporate in deed, when greed takes over
    customers suffer, and who needs to nsuffer over a cell phone.
    very disappointed in your service and your outlook.

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  26. I find that T-mobile customer service reps are all just liars. They tried to extend my service another few months and said that I extended by changing things on my phone and gave me a different date on when I changed it and I know they're wrong and I've had service with them for over 10 years and they like to play games...so they'll find out. Tired of their games. I want out of my contract!

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  27. I do not have a t-mobile phone and have not had one for approximately 8 years. The reason is that for that time I had a company cell phone and didnt need the extra phone. I cancelled my phone and never had a problem with anything extra on the bill or anything. The problem I now have is that the company will not hire women over the age of 40 as sales reps. They seem to think that only stupid kids under the age of 25 can sell their products. It is unfortunate that a company does not feel that I am an excellent candidate for employment, but it feels that my money is good enough for them to take.

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  28. I don't have T-Mobile personally but my friend was made aware today that someone closed her account without documentation or by the authorized account holder. I work with data security and feel like your company has compromised all her information because they informed her that her number she was currently using was on someone else's business account number. When she called it was a New Hampshire number and we live in Phoenix, AZ. Which leads me to believe that other "customer" now has access to all her contacts (including MINE) and can now access any personal information she had stored by either phone, text, or on her account. T-mobile did nothing to help her on the phone but told her she would have to wait 3 hours to get her old number back! Seriously...it's been 3 hours which is why I am complaining. The number is still coming up with someone else's account (using their minutes, at their cost). How could this happen and yet your company does nothing?

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  29. I don't use T-Mobile but my friend does. I study data security and am concerned that your company is in violation of the Electronic Communications Privacy Act. I was calling this friend all morning and than an hour after dropping her off, her phone was all of the sudden "Out of Service". She had a conference call with the authorized account holder and your phone representative...apparently her number was shut off; however, there was no documentation or approval by the authorized account holder to make any changes to the account. Somehow, her number got switched over to a business account from a customer in New Hampshire when we live in Phoenix, AZ. That customer will now has access to her data information at their fingertips (Contacts, text, Photos) and all you offered was a 3 hour wait to switch her number back and reconnect her line on. Well I am complaining because it's been 3 hours + and nothing has been done. You could easily get sued over a situation like this. Lucky for you I am not your client, cause I would. I would never recommend using your services because you can't even follow the laws.

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  30. I am writing because like so many naive older people- I signed up for TMobile. Received a broken phone that they refused to replace, only to charge me for a new one (never sent one). They are rude and no customer service rep that I have spoken to is in America- Figi, Pakistan, India, Barcelona, Phillipines. They do not even speak English. Just now I called (3pm on 2/22/13) and was informed that everytime I use myaccount on my phone I am charged $5.00 to get my balance- They do not mail bills so I only have one way to check my account. My phone bill is supposed to be only 130.00- I have been paying over 160.00 from day one. They say I use 411 information line- I never use the service. Wow, this company should be sued for fraud and misrepresentation for the consumers rights. I am locked into contract until 3/14/14- DAMN. DO NOT GET THIS PHONE SERVICE- THEY RIP YOU OFF. THEY COMMIT FRAUD BY SENDING BROKEN PRODUCTS, THEN TRYING TO FORCE YOU TO BUY NEW PHONE. THEY MISREPRESENT THEMSELVES AS A GOOD COMPANY- NOTHING BUT CROOKS AND THIEVES.

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  31. PART:1:THIS COMPANY IS THE WORST COMPANY I EVER ATTEMPTED TO GET SERVICES WITH> I PURCHASED A PRE PAID PHONE ON 03/22/13>UNFORTUNATELY THE PHONE WAS STOLEN SAME DAY UNOPENED WITH THE BOX AND THE RECIEPT> I CALLED INTO THE CALL CENTER AND THE PHONE HAD BEEN ACTIVATED WHICH I COMPLETELY UNDERSTOOD BECAUSE THEY HAD THE PIN CODE THAT WAS ON ORIGINAL RECEIPT> I EXPLAINED TO THEM THE SITUATION AND THEY SUSPENDED THE PHONE AND ADVISED TO GO INTO THE STORE SHOWING PROOF OF MY DEBIT CARD RECIEPT WHICH WAS PERFECTLY FINE: HOWEVER, SOMEHOW THE PHONE WAS REACTIVATED ABOUT 10 MINUTES LATER>

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  32. Part 2:I CALLED BACK AGAIN THEY EXPLAINED TO ME THEY WOULD RESUSPEND IT AND PUT A NOTATION THAT CAN NOT BE REACTIVATED UNLESS PROOF OF PURCHASE WAS BROUGHT INTO THE STORE> AGAIN ABOUT 20 MINS LATER THE PHONE WAS THEN REACTIVATED>I CALLED BACK AGAIN AND THEY SAID BECAUSE THIS PERSON HAD THE PIN THAT THEY WOULD BE ABLE TO REACTIVATE IT NO MATTER WHAT UNTIL I BROUGHT IN THE RECEIPT OF PURCHASE BUT THEY SUSPENDED IT ONE MORE TIME> SO THE NEXT DAY I WENT INTO THE STORE BROUGHT IN PROOF OF MY PURCHASE WITH MY BANK ACCOUNT INFORMATION>THE MANAGER AT THE SOUTH CENTER MALL STORE NAMED JASON WAS AWESOME> HE HAD TO CALL THE CALL CENTER HIM 3 DIFFERENT TIMES BECAUSE THEY WERE NOT FIXING THE PROBLEM ACURATELY>

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  33. PART 3:FINALLY WE WERE ABLE TO GET HELP WE CHANGED THE PIN, PASSWORD, AND ALSO THEY RECOMMENDED I BLOCK THE IMEI SINCE HE TH EPERSON WHO STOLE WAS ABLE TO REACTIVATE IT SO MANY TIMES> I WAS AT THE STORE A LITTLE OVER AN HOUR> RIGHT AFTER I LEFT THE STORE I CALLED THE CALL CENTER TO HAVE THEM NOTATE THE ACCOUNT THAT KNOW ONE WAS ABLE TO REACTIVATE OR SUSPEND OR CHANGE ANYTHING ON THE ACCOUNT UNLESS BY (XXXXXXX) AT STORE ONLY>ABOUT AN HOUR LATER I HAD A FEW QUESTIONS SO I CALL BACK IN WITH THE SAME NUMBER IVE BEEN USING> GUESS WHAT? IT WAS CHANGED> SO THE PERSON WHO STOLE MY PHONE WAS ABLE TO CHANGE THE NUMBER WHICH I DIDNT KNOW AND I WAS NOT ABLE TO GET ANY INFO> I REQUESTED TO SPEAK TO A SUP IMMEDIATELEY> SO THE FIRST SUP GETS ON THE PHONE AND I LITERLLY TOOK ABOUT 3 MINS TO TELL THE ENTIRE STORY> AND IT WAS SILENT>I KEPT SAYING HELLO, HELLO ARE YOU LISTENING AND TGHE SUP SAID YES CAN I GET THE MOBILE NUMBER? ARE YOU SERIOUS I JUST SAID THERE ISNT ONE BECAUSE IT WAS CHANGED THEN SHE HUNG UP ON ME>I HAD TO CALL BACK AND ASK FOR A

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  34. I was a customer for 6 years. I cancelled my service due to BAD BUSINESS and constant stories. I left them went onto another company, gave them a try and got lied to as well. I decided to come back to this HORRIBLE COMPANY. After 15 days of using my phone, Im constantly getting dropped calls, they've said they were going to put a Ticket in to do trouble shooting, but when I called to check if it has been done, the brainless employee DID NOT do her job! I had to re-open another so called ticket, and now wait another 3 days if they fixed it, I asked them if they cant fix it then what? They said they'll need to figure out another option. In the meantime, I have to live with dropped calls :( this is soooooooo frustrating.
    I use this phone for my business and family and can never get to talk to people without my phone calls dropping off. I've spoken to many, many employees at T-Mobile from managers to technical support. I WILL LET MANY PEOPLE HERE KNOW HOW BAD T-MOBILE IS AND THE IGNORANT STAFF THEY EMPLOY. They DO NOT TAKE RESPONBILE FOR THEIR REPUTATION. ALL I WANT IS TO CANCEL MY CONTRACT FOR NON-WORKING PHONE, AND NOT PAY THE CANCELLATION FEE. BUT THEY JUST KEEP MAKING EXCUSES AND PASSING THE BUCK...I DONT NOT LIKE T-MOBILE I WILL NOT SAY OR HAVE ANYTING GOOD TO SAY ABOUT THIS COMPANY. THEY'RE COLD BUSINESS PEOPLE AND RUTHLESS...PAY FOR SERVICES AND GET PAY BUSINESS... DO NOT USE TMOBILE BUYER BEWARE!!!

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  35. Please stop using "The Star Spangled Banner" in your advertising. It is very disrespectful.

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  36. Tmobile has changed in the years since i first got the service. i have been sent 2 samsung galaxy exhibit and both of them still do the same thing and when i called customer service all they can say is we can send you another replacement phone. You think that will say we will send you another type of phone no they want me to keep going through this over and over. All the can offer me is credit. tracey unhappy tmobile customer

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  37. very incompetent customer support, you can not understand them as there talking, there trained to tell you what you want to here and do not have facts on problems. tmobile if your selling to American people use American people to help out our problems. 1 star rating ill offer this cell company.

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  38. The service and customer service is terrible!!!! I would not recommend this service for anyone....in fact runnnnnnnnn as fast as you can!!!!

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  39. I have been a customer for over ten years and I am very upset with the service T-Mobile is providing. I bought a new phone and less then three months my phone blacked out on me. I was not able to see how to retrive text message or even answer my phone. I went two days without a phone and when I called customer services they promise to credit me $10 dollars for the days I could not use my phone. When I receive my T-Mobile bill it was $244.20, called customers service concerning my bill they had over charged 3 X $70 dollars. Oh by the way they lied never credit my account $10 dollars like they had promise.
    T-Mobile has no integrity or loyalty to their customers they just do not give a care about their customers.

    Very sad keep this up and they will be out of business....

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  40. I am also an upset customer of T-Mobile. They just charge me $600.00 because they change my plan with the excuse that I was going to save $35.00 a month. I made a complaint to the FCC about their abusive service. the web site is:

    http://www.fcc.gov/complaints

    I hope this can help you.

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  41. Here is the info to contact Tmobile corporate office:

    Dial 611 from a T-Mobile phone or call 1-877-453-1304, 3:00 AM to 10:00 PM Pacific Time. Automated help is available 24 hours a day, 7 days a week.

    TTY Service: 1-877-296-1018, 5:00 AM to 10:00 PM Pacific Time, daily.

    Live chat

    Support Community

    Email: ExecutiveResponse@t-mobile.com or rdotson@t-mobile.com

    Primary Contact (*)

    Scott Tweedy
    Vice president, customer service
    scott.tweedy@t-mobile.com
    425-378-4000

    John A. Birrer
    Senior Vice President of Customer Service
    John.Birrer@T-Mobile.com
    425-378-4000

    Secondary Contact

    Jim Alling
    Chief Operations Officer
    Jim.Alling@T-Mobile.com
    425-378-4000

    Chief Executive

    Philipp Humm
    President & CEO
    Philipp.Humm@T-Mobile.com
    425-378-4000

    ReplyDelete
    Replies
    1. This info is outdated: Philipp Humm resigned in June 2012 and John J. Legere is CEO and President now.

      Delete
  42. I have been a TMobile customer for 11 years with 6 phones in our house and had great service and great customer service until the past 18 months. I don't know what the hell is going on with the company, We have no service in my neighborhood, many dropped calls, We changed our phones 2x's. Upgraded to new phones thinking it would be better..WRONG! Everytime I call customer service they do troubleshooting on my phones.DUH..ITS NOT THE PHONES! It's the service! they tell me they are installing new LTE that can take up to a year to get to my area, How about I don't pay them for a year until I get good service. I am so frustrated!!

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  43. I RECENTLY BOUGHT A T-MOBILE PHONE FROM WALMART MY PHONE CALLS ARE DROPPED ALL THE TIME. I DID HAVE US CELLULAR BUT THEY SOLD OUT TO SPRINT...I HAD SPRINT AND IT DID THE SAME DROPPED CALLS. NOW WITH T-MOBILE AGAIN CALLS ARE DROPPED!!!!! WHAT CAN YOU DO FOR ME SO I WON'T BE WITHOUT A CELL PHONE FOR SO LONG? MY HUSBAND USES HIS CELL FOR WORK HE CAN NOT AFFORD TO NOT HAVE A PHONE.

    HELP!!!!!!!!!!!!!!!!!!!!!!!!!
    DEBRA BAKER

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  44. T-Mobile is so bad I only lasted 2 weeks. Not only is the service the WORSE cell phone service I have ever had (I miss my US Cellular!!) The reps AND the District Managers (Schaumburg, IL Store location is on Basswood)are nothing but a bunch of liars and no one wants to return calls. Next time I will use T-Mobile is when hell freezes over and pigs fly!!!! Do not understand how they are able to stay in business. The very first call I made after being hooked up with T-Mobile was "Dropped" was all downhill after that. What a mess. Then when you call to speak to someone you get the run around because all the big execs keep themselves in a "glass bubble" so that no one can get their names or their contact information Went through hell to get the name of the District Manager to the store I went to because I had a complaint. Would only give me his first name and last initial and no hone number. What a joke this company is! If I cannot et my issue resolved I smell a "class action lawsuit" . I will be posting further info incase a "class action lawsuit" is in order for anyone who would like to jump on the "band-wagon"

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    1. we live in llinois and have constant dropped calls, no service, when talking to my husband it self dials me again and the service just sucks we have had 3 different phones and the result is the same. when u call customer service, you get an east Indian with an accent so thick you can not understand him and he knows absolutely nothing about the phones, how to problem solve or help in any way. t mobile makes excuses about putting in new cell towers and dead spots but despite new towers the calls still drop. If you get a CLASS ACTION LAW SUIT STARTED, WE R IN. LETS GET THIS LOUSY COMPANY RIGHT WHERE IT HURTS! KAREN.HENDERSON@ILLINOIS.GOV

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  45. i paid $839.00 for an old bill now mcm wants me to pay another $330.00 after i paid my account in full i even sent copys of my payments to them to show how much i paid

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  46. my name is Monique I have been with tmobile for 13yrs and as of today I could not be more discussed with this phone company number 1 all there representatives needs to be recorded better yet u record them when u call about the bill because each rep u talk to tells u something diffrenti added my son on my package which was suppose to be 116.00 a month then I started to get a bill for $160 so I called tmobile and a supervisor lowered it to $150 so then I let her no this is not what I signed up for they were running a special with adding a second line so after that bill then another bill came for $180.00 so guess what after all these years I have been with tmobile u all can kiss my ass and in that order u are a f****** rip off and I repeat record there representatives when u call because u may need to take them to court for lying time and time again and yes I am going to contact the BBB BECAUSE THEY ARE A FRAUD BUT YET I ASK THEM TO PULL THE TELEPHONE CONVESATION I JUST HAD WITH A REP ON FEB 28 THEY SAY OH WE CANT DUE THAT NOT UNLESS ITS INVOLVING A CRIME SO PEOPLE BEWARE AND RECORD THE REP BECAUSE THEY NEED TO BE HELD RESPOSIBLE FOR GIVING WRONG INFO AND PLUS U CAN NOT GET PHONE SERVICE EVERY WHERE EITHER SO U WANT THEM OFF YOUR BILL FILE BANKRUPTY AND TELL THEM TO KISS WHERE THE SUN DONT SHINE VERIZION HAS MUCH BETTER PACKAGE AND ATT I SEE WHY THEY WERE GETTING READY TO GO OUT OF BUSINESS.AND I AM SENDING EACH CEO A LETTER TELLING THEM HOW BAD THERE SERVICES ARE TERRIBLE AFTER 13YRS SO IF I HAVE BEEN WITH THEM ALL THAT TIME PEOPLE WHAT DOES THAT TELL U .THEY ARE TRYING TO GET OVER ON ME A LONG TIME CUSTOMER BUT NOT NO MORE.REMEBER RECORD THERE REPS WHEN CALLING ABOUT A BILL THEY WILL LIE IN A HEART BEAT

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    1. I am in a similar situation and hav3 been with t Mobile for 11.5 years will be writing calling and getting media involved what has happened to Tmobile is awful

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  47. We came over from AT&T now t mobile is ripping us off for over $4000.oo dollars.Hope in the corp office has told me to dam bad you sign and now your out of luck.

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  48. t mobile sent me a phone and I had it for about 2 weeks and it don't work it was fine 4 about 5 days of the 2 weeks and in order to get another phone I had to buy a brand new one for $270 dollars when they should have gave me a new phone and I been with out a phone now for days waiting on my phone to get here this is a mess and it not good no way should I be paying for another phone when I should have got a new phone

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