Quality Inn Corporate Office Headquarters

302 comments
Quality Inn Hotels Corporate Office Headquarters
Choice Hotels International, Inc.
10750 Columbia Pike
Silver Spring, MD 20901 USA
Corporate Phone Number: 1-301-592-5000
Fax Number: 1-301-592-6157
Customer Service Number: 1-877-424-6423




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302 comments:

  1. You people should be more careful when you put your name on a hotel. The place I stayed at in West Memphis Ar was filthy and unkept. It had an offensive odor and was just dirty top to bottom. Send them a vaccum that works they need it. The burn holes in the carpet, bed spreads and blankets were numerous. The paper thin towels were more indicative of a flop house instead of a Quality Inn. I suggest you inspect that "Hole"tel and pull your name off the front of it.

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    1. I will NEVER go back to one of these hotels again! Myself and 26 other family members stayed at this hotel in Moorehead Kentucky and more than half of us left with lice and bedbugs!!!! It was a very dirty and had alot of electric and water problems.They also served spoiled waffle mis 3 days in a row and I told them about it and they would not change it. When we told them about the bedbug bites they said "ohh your rooms have them too?". I witnessed a family of 3 leave the hotel because of bed bugs and they had to leave all their stuff behind and left in their underwear because it was so bad! I could not believe it! I am contacting the health department and anyone else i can to get that hotel closed down untill its fit for people to stay in. Please if anyone else has had these problems please post them because i am using these comments to get something done about this company!

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    2. I agree with above! Had extended stay at Quality Inn in Big Spring Tx due to my job.Over 3 months Dec 2012 to March 2013. Stayed in 3 different rooms all with unsatisfactory qualities(maybe that where they justify the quality in there name because i failed to see it in any other aspect of my stay). First noticed bathroom door would not stay shut,would frequently pop open and i feel this is important when rooming with fellow employees.There free Wi-Fi is a joke to say the least. Continental Breakfast was the same every morning till i quit going, featuring cold powdered egg's and either no or cold coffee.There were electrical outlets in all 3 rooms that did not work,not to mention in 2 rooms when you turned off the bath room light the fire alarm would go off for one good honk.In one room they had the microwave and mini fridge running off a undersized household ext cord running from counter (where none of the 2 outlets worked)to an outlet 5 feet away.The door key card had to be updated near daily.And in addition to a spider bite on one of my toe's while sleeping my MP3 player was stolen by the cleaning staff.

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    3. I agree this was the worse experiance I have every had. I go to file a complaint and they want a $25 fee..

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    4. My family stayed at the Quality Inn in Midtown Savannah, GA twice. The first time in June of 2013 the walls were dirty, blankets and bedspreads were dirty. We complained upon checked-out.

      We decided to give it another try last weekend. Dirty walls in the room, mold stain 12 x 5" behind the toilet tank in bathroom, broken lampshade, dirty blankets. Then to add insult to injury, the maid comes in to clean and must have used a dirty rag as the mirror was completedly smeared all the way across.

      Upon check-out I asked for a questionnaire. The clerk didn't even care about my complaints and said there was no such form.

      If this is QUALITY, I'm not going for it again!

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    5. My family stayed at the Quality Inn in Midtown Savannah, GA twice. The first time in June of 2013 the walls were dirty, blankets and bedspreads were dirty. We complained upon checked-out.

      We decided to give it another try last weekend. Dirty walls in the room, mold stain 12 x 5" behind the toilet tank in bathroom, broken lampshade, dirty blankets. Then to add insult to injury, the maid comes in to clean and must have used a dirty rag as the mirror was completedly smeared all the way across.

      Upon check-out I asked for a questionnaire. The clerk didn't even care about my complaints and said there was no such form.

      If this is QUALITY, I'm not going for it again!

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    6. I stayed at a Quality Inn in Chesapeake Virginia. The room was damp, smelled, had bugs flying around. They would not giver me a receipt for the room.

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    7. I filed a complaint re: Quality Inn Temecula, CA and their charging my card w/out authorization w/the Better Business Bureau. File complaints at their website for free and they ARE posted for the public to see and the business has 48 hrs to respond. BBB is great!

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    8. I stayed at the Quality Inn & Suites Quantico
      28 Greenspring Drive
      Stafford, VA 22554
      I am still scratching from the bug bites I received from the fleas that were in my room.
      I travel extensively for work and this is the first time I have ever suffered an experience like this.
      More so, when I went to the lobby and told the young gentleman who was on duty about the bugs in my room (At the time I didn’t know what they were – bed-bugs or fleas All I knew was that I had bites all over me but mostly on my legs.) he told me he had some insecticide I could use. He told me, and I quote, “I think this stuff kills ants and roaches.” So now I get the option to become the hotel’s exterminator. How nice. I told him I wanted at a minimum a new, non-bug infested room and that I wanted to talk to the manager. He explained to me that the manager did not come in till 1000 am and left early. Since I was in town on business and had to work I could not be there to talk to the manager at his convenience and therefore requested that he be told of my room situation, and wait for me to return at 5:00 pm.
      Upon returning that day there was no manager but a nice young lady at the desk who had no idea that I had a complaint. I went to my new room and checked as best as I could for bugs. I did not discover any with my inspection. Till the next morning when I awoke to more bites and the actual culprits on my legs. I captured two of them and took them to the lobby where I found the same young man I talked to the previous morning. Hey, I told him. Do you see this?! I put them on the counter for him to see and they promptly jumped away. He told me that he told the manager and that they sprayed my first room. And then he says, “I told the manager, but he still put another lady in your first room, I don’t know why , and she had the same complaint about the bugs. I had to move her too. But we’re going to spray the room and take care of it.”
      I guess that’s all good and well, however this didn’t fix my dilemma at all. I again requested to see the manager, who again wasn’t available, and who was not available again when I returned from work. This was late Thursday and I was checking out at 3:00 am the next day in order to catch an early flight so I didn’t bother changing rooms again. I mean really, what’s the point? So I could get another bug infested room? So I didn’t bother sleeping that night and checked out early. Same young man at the desk told me that he told the manager and that they would, “take care of it.” Good to know, but they didn’t “take care of it” for me and I doubt they “took care of it” for the next guest. I don't recommend staying at this hotel.

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    9. Recently I stayed at the Quality Inn over the weekend of Sept 12-14, in Spearfish SD, and sadly I found there to be numerous areas in need of improvement. First of all, in the room itself (#207), the carpet was puckered and I nearly tripped upon entering. The drain in the wash basin was very slow, and the walls were so thin I could hear staff talking about personal issues such as who they were dating.
      The breakfast bar needed some serious improvements. On Saturday morning there was plenty of gravy but no biscuits, and the orange juice was warm. On Sunday morning there were biscuits but the juice dispenser produced water instead of apple juice and there were grounds in the coffee. Not just a few, more like a teaspoon full.
      On Saturday I used the hot tub but the water level was nearly a foot low, so one of your staff tuned on the water, which was cold and it soon began to overflow so I told staff and he shut it off. But by that time the hot tub was really a cold tub.
      Normally, I don’t say anything when I’m disappointed; I just don’t come back and tell others to do likewise. Attention to needed improvements may lessen the likelihood of receiving complaints like this in the future.

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    10. Never, never, never again will I stay at a Quality Inn. My husband and I spent one night at the Quality Inn on Stirling Road in Hollywood FL because it would be convenient to FLL airport. The room smelled horrible (probably from smokers although we requested non-smoking), and we had a cockroach in the bathroom. Also, the neighborhood was not a very pleasant area. If you need to stay near the airport and don't care about going out at night there is a Hampton Inn next door. Much better!!!

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    11. Will never stay at a Quality Inn again. I never even made it to the room. Made reservations (for my brother and myself) with the Appleton one over the phone for a handicap room with two beds and another one for my other brother as we were coming in for my father's funeral. When we got there they had the one for my other brother for the wrong days and the handicap room had only one bed. They blamed it on me making the reservations online which I did not do ...I talked to them directly. So we are were all without rooms. On top everything else we had to spend the day looking for something else after two days of travel to get there.

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  2. I agree! The one I stayed in was in Valdosta, Ga. and looked beaten up. Details, details, details are most important.

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  3. The one I stayed in as I pulled back the bed spread the sheets had semen stains in which the bedding was never changed. Had I not checked the sheets I would of bedded in that shit. This was in Brookfield WI

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  4. the one i stayed at in greenville sc was not so pleasant. had fruitflys flying around in the room when we got there and roaches climbing the walls. how nasty. will never stay at another quality inn and will make sure all my truck driving friends know about this and my family. we stay at alot off hotels out on the road and will never do this again. how awful to [pay this kind of money but we thought more was better NOT!!!!

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  5. This is one of the worst experience we have had in our life. If you please send a fax number or email address, I will send you the formal complaint and documentation. Against both the hotel and hotels.com. When we have a death in the family and call to cancel and are treated and talked to the way we were, it is totally unacceptable. Then when we called the actual Hotel and the General Manager refused to talk to us, promised to call when he was not busy and NEVER returned our call. I phoned for 3 days to the hotels.com and the Quality Inn in Bremen GA. Still never spoke with the general manager. Basically didn't care who died, they would not refund our money, basically called us liars... I guess if you are interested and really care you will contact us for all of the details and facts. The stay was for May 4th and 5th 2012 for 2 rooms and 2 nights These rooms were prepaid and we were refused any refund on either room or for any nights. This is unspeakable. Hotels .com conf #18613699337. I have the death notice of my mother and all of the information.
    Word of warning to anyone wanting to prepay through Hotels.com, beware. we are out $450.00 beside the loss of our mother, that oh by the way they don't care. Our first and last experience with either of them....

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    1. I have plans to stay in a Quailty Inn in Hendersonville, NC but your comments have scared me to death QUALITY INN ARE YOU READING THESE REVIEWS - YOU NEED TO DO SOMETHING QUICK I AM CHANGING MY RESERVATION NOW!

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    2. BEWARE!!!!We rented a room in the Quality Inn Hotel in Cincinnati Ohio on Montgomery Rd. to accommodate my daughter who was having surgery and needed a place to recuperate for 2 weeks before returning home. We were placed in a room on the 3rd floor that was reserved as we found out later for prostitutes and drug dealers. We were threatened and were made physically ill from all the marijuana smoke in the air on this floor. We finally had to call the police and they were made to leave the hotel. We were not apologized to or compensated for the hell we had been through here. My 15 year old grandson is with us and when he went out the first night to get ice he was offered sex and drugs. After the people left and they went in to clean it out a large amount of drug syringes was found along with a lot of used condoms and trash. I`m finding out this is common place at these hotels. I thought Quality Inn had a better reputation than that. Hopefully soon Quality Inn will be a thing of the past!

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  6. I am staying at the Quality Inn and Conference Center in Willowbrook, IL. Disgusting people. The cieling tiles leak in various spots. The fire alarm sytem is shut down for the past 3 days??? Mold and mildew is present on the first floor, and extreme amounts are present in the pool building. We are in town for corporate licensing for home inspections of mildew, mold and asbestos. This place is deploreable. I thought Quality in Quality Inn meant something. Tomorrow I am taking film coverage and recording this as looking for a dosemeter to take air samples. Please don't come here! Iraq and Afghanistan was safer.

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    1. You really need to they really don't care they have you money so if they don't see you again it doesn't matter..Someone else will be coming along and will experience the same as we all did ..I will NEVER EVER stay with them again and will constantly pass the word on...about this Quality Inn which does NOT stand up to their name QUALITY..where at...maybe in their pockets

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    2. Who's approval does my comment have to go through is it QUALITY INN if so I can understand why it needs to be approved first....

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  7. we stayed at the Trinidad Colorado Quality Inn and had to cut short our 9 day stay by 2 days when we asked them 2 days prior they said no problem on check out we asked if we could be reimbursed for the last 2 days we didn't stay they said no problem and now they say to bad for us they're keeping our money big problem for us we will never go to another Quality Inn again

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  8. I stayed at quality inn on 9041 westheimer houston texas, horrible service. They overcharged me, and on top of it what is funny is, as soon as i mentioned...hi i am calling to see what are the charges i am seeing on my account, the front desk agent (Curtis) started talking over me and try to just cut me off...like he already knew they do this all the time...

    They are rude people. I would never ever stay there. they charged me three times more than what it was suppose to be, and i am having a hard time trying to get in touch with the hotel manager...Patel

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  9. We stayed at the one in billings Montana and talk about back stabbing kids as managers and asst managers, poor service and cheap facilities for the price. I swear the asst manager Trinity looks like a Gerbil and looks like he is sucking the manager's xxxx!

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    1. ARE THER ANY GOOD REVIEWS FOR US TO READ??

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    2. Nope this place is trash

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    3. sandra L ThayerJune 8, 2013 at 3:53 PM

      no I have not seen any good reviews. I sure wish I would have looked at these before I stayed at a No- Quality Inn.

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  10. I tried to get a price quote on the phone for the Quality Inn Kingsmill in Williamsburg, Va. and a guy named Terry kept hanging up on me or putting me on hold forever. I know I wasn't just disconnected because I could hear the sound of the phone being slammed down on the receiver. You guys need to be more careful with the jokers you hire. Because of this one unaccommodating jerk my money will be going to your competitors.

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  11. I recently spend a night in the one in Cairo Illinois...the night from Hell I call it ............bed post sticking out, i slept on the top of the bed. watched the bugs crawl up and down. The air conditioner took 2 hours to cool the room off and it was a living night mare .. never never again

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  12. We stayed at the Quality Inn in Crescent City, CA for one night as we were on a road trip. If we had seen this hotel prior to booking I would have kept driving. As it was we booked over the phone. The lady told us it was a 3 1/2 star hotel and it would be worth it to book a ocean view room with the view we would have of the light house. Well the view of the light house was the top tip of it and the ocean view far away. We had mold up the trim of the sliding door, could hardly open the sliding door, mildew or mold on the plastic settee on the deck, mold on the outside of the A/C unit, yellowed and mildew on the shower curtain. When we entered the room the first thing we did was look for bed bugs. There was none thankfully. When we went down for breakfast the next morning we saw a police car. Found ot that one vehicle had bicycles stolen during the night. I was very dissapointed in this hotel and cannot belive the price we paid to stay there. I would rate this a 1 star hotel.

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  13. I stayed at the quality Inn in Escondido from 6/22/12 to 6/29/12...had to pay up front which ended up being MORE then what was quoted to me when I made my reservation (was told that I would get some of the money back at checkout) WRONG! And if I did check out early, I still won't get my money back to use elsewhere. The t.v. wasn't working right, the pool was closed by the Health Department (which kids had been swimming in a couple of hrs before) and never had enough food in the morning which meant that most of us had to go out and buy our own. Not saying anything about the A/C unit. Would I recommend it, NO!

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  14. Maryland Heights Missouri Quality Inn: I'd rather stay in a tent!!!!! The sheets were stained. The carpet - stained in huge spots. The light fixtures in the bathroom were flickering and the covers for the light fixtures were laying under the sink. Wallpaper peeling off the wall. No washcloths. No facial tissue. Ice machines were either out of order or contained no ice! Dirty coffeemaker. Broken beer bottles and cardboard boxes from beer cases were laying around in the parking lot. Looked like no one ever cleaned up the parking lot. Cigarette butts were laying all around the front entrance. The doors to the hotel in the back were unlocked and never able to lock. See pictures attached!! They were also listed on the bedbug database last year (july 2011). I looked AFTER my kids had some red bumps that appeared to be bites. Breakfast - only hot items were waffles and sausage and hardly any of that! I will never go back to that place. Not worth the money! Bottom line - stay in a tent if you want something a few stars up from this hole in the wall!

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  15. I stayed at a quality inn COOKSTOWN NJ, 27 June to 28 June 2012. I was qouted $130.00 (military rate) for a 4 day stay at this 2 star hotel. We checked in at 2am when I check our bank account the following morning the hotel had taken a payment for $448.62.......why would a hotel process the payment before check-out I asked?.....well that same morning the electricity went out and shortly thereafter we had no water, it was like this for the entire day. We checked out early, the front desk person ran our card again and charged us $250.00 for the days we stayed at the hotel and then 2 payment of $101.20 to make the total amount charged to our card $906.__. This was the worst experience ever it took us roughly 2 weeks to get the money back. We are still waiting for the refund of $250.00.

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  16. My wife and I stayed at the Quality Inn in Hannibal, MO, for four nights. The room was fine but a party was happening in the ballroom downstairs. The party, however, continued in the room next door, in the hallways, etc, etc. After 2 hours, at 1am I called the front desk as now the adjacent room was sounding like a gymnasium, kicking walls, kids playing, banging doors, yelling. After two calls to the front desk, the manager finally came up. To my shock, she banged on our door! Her purpose was to let me know that she was the "general manager" and was not going to be comping our room! This was a response to my comment to the person at the front desk saying that we were staying four nights and I didn't feel I should have to pay for this one. It was obvious she was angry at me instead of the party folks. She told me they had paid for their room too! I then heard her APOLOGIZE to the party guys next door. Are you kidding! Now they felt empowered and began calling our room phone and hanging up. The management at this hotel is horrid. I would never stay here again!

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  17. We had the WORST experience of our lives...We stayed or at least attempted to stay at the quality inn in Richmond Virginia. Run down would be an under statement...it needs to be condemned! We had no hot water in the first room and in the second room we had mold through the bathroom and to our surprise, we woke up to cockroaches! We scurried out and left at 1 am waking the kids and packing the car. I called the manager and her response was "I'm sorry for your experience, we are in transition to remodeling"...Are you kidding me? The hotel should be closed down in this condition. And to think you are charging $65.00 + per night? They ought to be ashamed to carry the responsibility of being associated to CHOICE hotels.

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    1. I agree with you and found our bathroom with mold all over the place. Poor caulking and broken tile at the faucet in the tub. Should have known by the price we should have looked and stayed somewhere else that night. We stayed in Emporia,Virginia. NEVER AGAIN!

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  18. Quality Inn - Harpers Ferry, WV. I was very disappointed with the way the staff handled my reservation. I visited the Quality Inn in Harpers Ferry from July 1 thru July 3, 2012. I arrived at 2:45pm on that Sunday and was told my room was not ready and it would be 30 minutes. While waiting I noticed the cleaning staff was in the lobby more than in the rooms and I was told they had to wash the sheets so they could make the beds. I would like to believe that a Quality Inn would have many extra sheets and that they would not have to wait for the sheets to be washed. A good hotel will have at least 3 or more sets of sheets per room. I waited and waited and finally at 4:15PM they told me my room was ready. I unloaded the car and then we got a phone call (4:30PM) that asked us to come to the front desk. They told me that the room I got was supposed to go to someone else. I looked on the paperwork that was sitting there and showed them this room was reserved for me. I found out there was no paperwork generated by the night personnel and that the black lady that I tried to check in with at 2:45pm (I gave her my ID and credit card) did not check me in properly and when asked who checked me in she totally denied she did (she even pulled the paperwork in the file that had my information on it) and tried to blame you, this is why the misunderstanding occurred.Your personnel need tobe more efficient because we expect professionalism in the hotel industry. Please see this does not happen to someone else. I understand there was an act of nature that weekend but there is no excuse for nt being professional and having the rooms ready by the 3:00pm check in time. I do want to thank you for personnally working with housekeeping to help expedite the rooms though.


    I also have one more complaint about the restaurant. The waitresses were wearing short shorts and tank tops which is not very professional and my wife ordered fish and chip and got cheap processed boxed fish.

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  19. Watch your bank and credit card statements. Recently stayed at a quality inn in Bemidji, MN and found extra charges on our statements that were made by them. They have access to credit card information and had charge incidentals to our credit card without any authorization by my husband or I!!! When I contacted them to remove our card from their database they refused to do so saying they did not have the authority to do so!! So guess who got an email after that phone call! The Better Business Bureau!!

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    1. I am going through the same exact thing right now. I had a decent rate with discounts at 80.81$ per night for four nights and when the front desk idiot called and came up to our room at 1 am bc he screwed up our checkin my husband let him know how rude it was. He was disabled as well so you could tell he walked around with a sense of entitlement and talked ur damn ear off when all you wanted to do was crash after driving for ten hours. Anyways I now have 3 charges of 89.98 instead of my usual managers special. How can u let ur employees do that?? Especially questionable ones. Then when confronted he claimed he has no authorization to fix and guess what?! Neither did the manager. So I am on the hunt for corporates number then on to the BBB. Cant complain about the decor of the place as it was just built but im sure it will turn into the rats nest they all sound to be! Btw this was in mattoon illinois.one other thing...I had a maid knock on my door before my slotted late checkout and tell me I had to leave right then and there bc she wanted to clean my room. I thought u Mexican bitch learn to speak fucking English before u try and tell me what to do! Sorry fpr cursing but it just burns me up.

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  20. I stayed at Quality In (MO213) in Rolla, Missouri on 7/23/12 and that hotel has bed bugs. I woke in the morning on 7/24/12 and had bed bug bites on my leg and arm. I have reported this to that state's health department along with dated photos of the bites. This is a huge problem! Never stay at that hotel.

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  21. My friend and I stayed at a "Quality Inn" in St George, SC. Th worst place I have stayed in my life. Never again! The clerk behind the desk had a bad attitude when I walked in and her shirt was filthy. Her computer crashed in the middle of our signing in. I wanted 2 rooms close together, we got adjoining rooms, that's ok. My friends room was leaking in the bathroom from the light over the sink, a fire hazard and electrical problem. My husband is and electrician, needless to say, the girl did not believe us and left the desk to come up and see. We had opened the adjoining door and she spoke very harshly to my friend and told her to close the door. They were given another room, we were on the 2nd floor. There wa a loose switch to our bathroom. It advertised that all rooms had a microwave and refrigerator, there was neither in our room. The door latch was boken, they reuse the keycard enevlopes( write in pencil then erase it and write another room number, very obvious)The TV was sold old that the volume on every chanel was different. I don't know how they do their housekeepping, but there was a usd washcloth over the shower bar, who knows how long it was there. The table by A/C, was dirty and sticky. I HAD TO CLEAN IT BEFORE I SET UP MY COMPUTER. I used to think that Quality was a good placed to stay, but after this, when I go on vacation, I know where to stay away from. I will inspect my room
    before I pay. I thought I saw this company on UNDERCOVER Boss, IF NOT THEY SHOULD BE.

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    1. I had a reservation to this hotel. I booked with a credit card and when I arrived I wanted to pay cash. I guess cash is no longer an acceptable way to pay for things. After A long road trip to the city of Bemidji to take my son to college. I was tired frustrated and did not want anything to go wrong. So I thought by paying in cash would be a helpful way of doing thing.

      The hotel manger was not in so the desk clerk had to call him. He never said what his name was, he was rude and started shouting and acted as if my business to his hotel was not important to him. He also threatened that he will call the other hotels in the area to see that I am not allowed to stay. He instructed the desk clerk to cancel the reservation and not let us stay.

      Quality Inn made my trip horrible and frustrated, all over wanting to pay with cash and not wanting to use my credit card.

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  22. I was charged twice for the same night of the 26th July at The Quality INN Wickenburg AZ374.

    My bank account is being chared twice for one night. The people there are completely incompetent.

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    1. They charged me twice for the same night, too, using credit card I provided them. I called and asked for the refund, the managers never called back even though I left 6 messages with the desk. The clerks were rude when answering the phones. Even worst, when I finally called and complained to headquater coporate office, the lady handling my call start yelling at me for giving her the number she could call to confirm my booking (she said she could not find my name or my stay thru the reservation system). She was rudest person that I have ever encounter in Hotel industry. My advise: DO NOT BOOK OR GIVE QUALITY INN YOUR CREDIT CARD NUMBER, THEY WILL OVERCHARGE YOU AND STEAL YOUR MONEY. MANAGERS DON'T CALL BACK. HEADQUATER PEOPLE ARE A JOKES, THEY ACT LIKE CREEPS. NORMAL PEOPLE LIKE YOU AND ME WILL BE THEIR VICTIMS.

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    2. Same happened to me this past week. Bullshit I tell ya. And they changed my discounted charges to full charges when I complained. Ha what a joke.

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