Old Navy Corporate Office Headquarters

15 comments
Old Navy Corporate Office Headquarters HQ
Two Folsom Street
San Francisco, CA 94105 USA
Corporate Phone Number: 1-650-952-4400
Fax Number: 1-650-952-4407
Customer Service Number: 1-800-653-6289
International Callers: 1-614-744-3908
TDD: 1-800-449-4253
Old Navy Card: 1-877-222-6868
Old Navy Visa® Card: 1-866-450-5294

OldNavy.com Customer Care Address
200 Old Navy Lane
Grove City, Ohio 43123-8605




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15 comments:

  1. Aaron Bennett, Army Veteran, Banned From Old Navy Store After Uniform Scuffle Looks like I can take the Old Navy store off my list of stores to shop. It is a shame because my entire family has been loyal shoppers at Old Navy. We have always found the products to be high quality and resonably priced, but we WILL NOT support a store that takes our laws and freedom forgranted. Apparently Old Navy has decided to join the ranks of stores that have no respect for the freedom that the military provides. Just remember that if there were no military your stores would be selling government approved/issued clothing like in North Korea. Bon voyage Old Navy Kenneth W. Lodge

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  2. I dont know who I need o speak to but I would like to have a one on one. Old navy at mcain mall are treating their employees like they are dirt. The managers are coming into work Hung over and yelling at the employees infront of their customers. I was fired a few days ago and I was told the reason was because no one wanted me there and I wasn't good enough.. I believe that is discrimination and I don't think you want your company representing people like that or you will be out of business. I know I have never in my life been spoken to like that and something needs to be done.

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  3. I went to Old Navy at the beginning on December to purchase clothes for my 3 year old. I am a LOYAL shopper but have had second thoughts since leaving the store that day. I had a coupon for $15 off the purchase of $50 or more. They were running 2 promotions at that time. The coupon I had and a like coupon except you must us your Old Navy credit card. I tried to explain to the cashier and the supervisor and they would not listen. They blew me off and tried to basically ignore the question. They were rude and embarrassed me to the point I called corporate office the following Monday. After speaking to customer service they sent me a Customer appreciation card to make up for the $15 coupon. So I went back to Old Navy AGAIN and tried to use the card. Cashier stated there was no balance on the card. At least they were polite this time. So I called customer relations back on Monday. Supposedly the manager from the store would call me back after she returned from lunch. Here it is Wednesday an no phone call. Again a call to customer relations(do they know what their title means???) I am now being told that if I take the card and receipt back to the store they will reimburse me my $15. So let me get this straight $250 worth of clothes, 120 miles later(3 round trips and 4 calls to corporate office there going to give me $15????????????????? Good thing my car gets good gas mileage!!! I am thoroughly disgusted at the amount of poor customer service by Old Navy. I hope corporate reads this because the other $400 in clothes I spent at Osh Kosh B'Gosh Prices and the quality of clothes are pretty much the same. Quality of service they acknowledged me as a human!!! I'll le you know if I actually get my $15 when I go back on Friday...........................

    Tawnya Martin

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    1. That is sooo true...OLD NAVY sucks!!!!

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  4. @TAWNYA MARTIN.... OMG! I experienced something similar except I didn't use any cards but pretty much same response from 2 different locations. OLD NAVY SUCKS!!!

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  5. I went into a store and purchased a pair of jeans for my boyfriend that was tagged as a damaged item and asked if I could return it later if they didn't fit because I was unsure of the size and the cashier said yes. Unfortunately the jeans didn't fit and when I went to take them back they refused to give me any sort of credit for item I would never be able to use. I was told my an employee I could return it so why should I be punished for their wrong doing?

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  6. Very disappointing shopping experience at the Old Navy store in Plainville, CT today. Upon entering the store we were greeted by a yound lady who offered us a tote bag and told us that everything that we put in the bag would get a 40% discount. When I asked her to clarify she assured us that everything would qualify and did not mention that we needed an Old Navy store card or any other requirement. At the checkout I was informed that we would get the 40% discount only if we had the Old Navy card, which we didn't have. The clerk offered to set up one immediately so we could get the discount. After asking for my license and major credit card they asked for my net income and social security number. This is unnecessary info for a store card and I requested to speak with the manager. After dicussion with the manager she finally told me that I was not applying for a store loyalty card but was, if fact, applying for a CREDIT CARD. The management of Old Navy should be embarassed that any of their stores act this way. They should be doubly embarassed if this is directed by Corporate Headquarters. This is an absolute scam and we will never shop there again.

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  7. I have been treated really well at the Old Navy in Mira Mesa! The stuff flies out quickly. I returned a dressd that was too big and the clerk, ellye gave me better service than nordies!!!

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  8. If Old Navy can employ clerks wearing military uniform is a disgusting trait. I am a 25 year veteran of the USAF. If those sorry asses you employ want to wear a uniform send their sorry butts down to the recruiting office. I was repeat: WAS a Old Navy shopper.

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  9. I went into the mall on 11/30/2013 in Jensen Beach Florida, I went into the Old Navy store there and I will never shop there again the Managers are rude and I overheard one Manager putting down one of their employees to other managers and employees, she even had the nerve to put that employee down to customers. A bunch of other people heard it also and I couldn't believe how IMMATURE they were. My friend who was with me decided to return the stuff she bought there because she couldn't stomach going into that store every again either, when she return the stuff she purchased she heard that the employee they were talking about had Quit because she didn't want to take their crap anymore. Does Anyone in these store or in Corporate positions actual care about there employees? No wonder their business is failing.

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  10. Old Navy is a billon dollar company that doe not give a crap. they charge top dollar for merchandise that is made real cheap. was put out of an old navy for defending a handicapped child who mother was being severly harassed by staff for being obnoxouss in their store the child was making noise but not loud
    they are the most ingnorent SOBS I HAVE EVER MEET

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  11. FRANKLIN MILLS OLD NAVY IS DIGUSTING THE WAY SOME STAFF DRESS. SEEN BETTER DRESSED PEPOLE IN A HOMELESS SHELTER. REALLY CHIDEREN GO INTO THAT STORE. IF THEY WANT TO SHOW IT OFF DO FOR THE BOY FRIEND OR HUBBY

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  12. OLD NAVY STAFF ARE IGNORENT POS SHOULD CARE AS MUCH ABOUT CUSTUMORS AS MUCH AS THEY CARE FOR THEMSELFS

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  13. After discovering that I had fraudulent charges placed on my Old Navy credit card, I immediately contacted Old Navy to report the fraud. I spent 2 hours attempting to report the fraud with most of that time spent trying to explain the situation to people who couldn’t understand or speak English (call center in India), being placed on hold, and then hung up on. After finally reaching the fraud department I was advised that it could take 30 days and the charges would stay on my account until the investigation was completed. The charges were placed online with a NY shipping address, I live in GA it isn’t hard to see a problem. Next issue, I caught the fraud while the charges are still pending; the order shows to be from 08/03 I reported it as fraud on 08/05. How about stopping the order before it ships, then Old Navy wouldn’t be out of their product and I wouldn’t be out of my money; seems like an easy solution while they complete their investigation. Worst customer service ever…

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  14. I recently bought 4 men's polo style shirts, to try them out. I buy at least 2 dozen of these a year. It is a pity, the fabric is OK, the sewing is OK, but the fit is not for any known human spec. You have a bad pattern. Done by a monkey.

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