Magic Jack Corporate Office Headquarters
60 Medinat Hayehudim Street P.O. Box 4041
Herzliya, 46140 Israel
Corporate Phone Number: 1-972-9703888
Fax Number: 1-972-955-8175
Customer Service Number: 1-561-594-9925
Magic Jack USA YMAX CORP.
5700 Georgia Ave.
West Palm Beach, Fl 33405
Corporate Phone Number: 1-561-722-0433
60 Medinat Hayehudim Street P.O. Box 4041
Herzliya, 46140 Israel
Corporate Phone Number: 1-972-9703888
Fax Number: 1-972-955-8175
Customer Service Number: 1-561-594-9925
Magic Jack USA YMAX CORP.
5700 Georgia Ave.
West Palm Beach, Fl 33405
Corporate Phone Number: 1-561-722-0433
Dear MJ
ReplyDeleteI some what like your product but everone I talk to tell me that I'am Breaking up they can't understand what I'm saying I get droped calls I've changed phones 3 different times the same thing each time I'm really getting tired I think you need to get some more bugs out of it befor uou put anything else out on the market
Sincerely Ralph
Even after you subscribe to magic jack you still get 100's of email solititaions. Magic jack says they cannot control these marketers even though they autorized the solicitation for these commission or fee agents.
ReplyDeletesaw Magic Jack on TV and thought it might be just what we needed to cut our phone costs with AT&T, but it was $81.64 NOT $19.95 as advertized.We gave a Magic jack agent our credit card information and were suppose to be billed in 30 days. Magic Jack took the entire amount out of our account immediately, they could wait 30 days.So we informed Magic Jack via Email that we wanted to cancle to purchase and they Emailed us back saying that a refund would be made at once. That was over 10 days ago and no refund yet, Tonight we got a call from Magic Jack and were told to call (561)594-9925 which is suppose to be their billing department in West Palm Beach, Florida at 570 Georgia Avenue. We were also given 6 other phone numbers to call, none of which were in order (not working). Todate there has been no refund so we're turning the matter over to our bank for follow-up and a refund. Since we are lawyers, we could being a lawsuit, but what lawyer in his/her right mind would being a lawsuit over $81.64, Certainly not us, we've already got enough lawsuits go to say grace over.
ReplyDeletei would join a pubic class action because i too have been mislead, under-serviced, and out to dry on my money on a product that simply,by there own admissions, does not work as advertised. come back on this with your email and we can talk
DeleteThey misrepresented the product to me as being able to have more than one number active at the same time on the same unit. I asked these questions before I purchased. Now I tried to hook up the unit and they informed me that is not possible. This was after 4 customer service reps and over 2 hours on-line. The last rep (Abraham) got smart with me and shut the chat down before any resolution. Now I have one of my numbers ported over they have my VISA number and no resolution. Darn info commercials. Now they sell it at Radio Shack.
ReplyDeleteI purchased this product without knowing all of the tricks this company has for customers after you purchase their product such as when there is an offer for a new or upgraded product you have to pay the full price for the new one with no provisions for the existing one you have that you won't or can't use with just one computer. You could almost or put this in the scam/fraud catagory. i suggest you check all of the background on this company before you purchase anything. not like i did. did not look thoroughly.
ReplyDeleteTo date I have not been able to find where this company is actually located. It is so well hidden that you would think it is located at area 51. Who are these people and who am I doing business with. Am I sending money to a terrorist organization? I have tried to locate the actual server in an effort to discover who these people are. Most companies are very forth coming about who they are. These people get you a non existent Corporate Headquarters in Israel followed by an empty lot in Florida. I think these people are just one guy working out of his garage some place in the United States. It this is the case, why all the deception. I do business with one man companies all the time with no problems.
ReplyDeleteI had many problem with the magic jack since I had purchased it. The called continue to break up. Every time I call in for repair they send me through the same process repeatedly and constantly ignore feedback where I inform them these actions were done already. This time I received a email from the doctor office claiming that the number is blocking her calls from being able to go through. I called from a different number and it told me the number 214-230-0439 is disconnected. I paid for a service in which is diconnected from caller to be able to contact me. Not even the voicemail picks up. I have repeatedly had concerns involving the operations involved in the magic jack due to the device not working as promised. I feel you should send me the wall jack for free considering the amount of problem I have had with the original magic jack. Also considering that I had received much faller in it's performance. Connection has been less than satisfactory. I even had to pay for a change of my internet speed. I also have had complaints stating that a women been answering my phone number from a Manager friend of mind whom work at the bank of America.
ReplyDelete