Magic Jack Corporate Office Headquarters

113 comments
Magic Jack Corporate Office Headquarters HQ
60 Medinat Hayehudim Street P.O. Box 4041
Herzliya, 46140 Israel
Corporate Phone Number: 1-972-9703888
Fax Number: 1-972-955-8175
Customer Service Number: 1-561-594-9925

Magic Jack USA YMAX CORP. 
5700 Georgia Ave.
West Palm Beach, Fl 33405
Corporate Phone Number: 1-561-722-0433
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113 comments:

  1. Dear MJ
    I some what like your product but everone I talk to tell me that I'am Breaking up they can't understand what I'm saying I get droped calls I've changed phones 3 different times the same thing each time I'm really getting tired I think you need to get some more bugs out of it befor uou put anything else out on the market
    Sincerely Ralph

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    1. RE:Order Number TS22398602 MJPLUS $73.31 per your instructions DSL eperated --Please transfer as previous;y directed home phone number to new MJ No live persons available to address problem,Only canned non related Q&As questions and un-related canned answers

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    2. This is exactly what happened to me..I called customer service, explained to them what IS happening, the problems..I was disconnected...they don't want to address the problem, they only want to take your money.....every call I now make gets disconnected within 2 minutes, there is NO such thing as customer service....IF you decide to go ahead with them anyway...you had better NOT pay a few years in advance....you have been warned!!!

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    3. DONT USE MAGIC JACK ! We thought of switching to MJ, We sure are glad we did some looking around first. What a poor customer service company. I called 4 number that all say they are the corporate office number, However none of them even worked. I finally found a number that worked. after the call was answered by a women who sounded like she had a mouth of food and didn't want to answer the phone ( she was unclear with her spoken words and seemed like she was depressed ?) I was transferred to a automated message that said please hold your call will be answered in under 25 seconds? It's been 14 minutes still no one has answered.
      This is the 3rd time I have tried to call in the last week thinking they might be busy I tried at different times and days.
      again I say DONT USE THIS SERVICE!!!! GOOGLE MAGIC JACK AND READ WHAT OTHERS ARE SAYING ,,, Or just call the place and hear for your self .. lmao what a scam ...

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    4. WARNING: DON'T BUY MAGIC JACK VIA CUSTOMER SERVICE BACUSE THEY SUCKSSSSSSSSSS.

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    5. Purchasing a Magic Jack was the works decision in my life, I tried to “port” my current number and keep receiving emails informing me that my home address is incorrect, trying to cancel the charges is another horror; so the issue will be placed in the capable hands of my credit card company.

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    6. This is THE WORST COMPANY I'VE EVER DEALT WITH IN MY 33 YEARS!!! I waited the normal 5-10 days for my phone number to import, and when it did not happen and I called their customer service hotline, I was told to go online and seek help that way. Well, I chose to speak with a sales rep. and they were extremely rude and mocked me. When I requested my money back, the agent I was speaking with began to speak in a different language and then proceeded to tell me he would place my money back into my pocket. This company is a JOKE and I strongly advice anyone to choose Vonage instead!

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  2. Even after you subscribe to magic jack you still get 100's of email solititaions. Magic jack says they cannot control these marketers even though they autorized the solicitation for these commission or fee agents.

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    1. Do some historical research and the answer is in your face.. Look at where the headquarters are ( Israel )
      scum bags known through out the world for scamming people.

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  3. saw Magic Jack on TV and thought it might be just what we needed to cut our phone costs with AT&T, but it was $81.64 NOT $19.95 as advertized.We gave a Magic jack agent our credit card information and were suppose to be billed in 30 days. Magic Jack took the entire amount out of our account immediately, they could wait 30 days.So we informed Magic Jack via Email that we wanted to cancle to purchase and they Emailed us back saying that a refund would be made at once. That was over 10 days ago and no refund yet, Tonight we got a call from Magic Jack and were told to call (561)594-9925 which is suppose to be their billing department in West Palm Beach, Florida at 570 Georgia Avenue. We were also given 6 other phone numbers to call, none of which were in order (not working). Todate there has been no refund so we're turning the matter over to our bank for follow-up and a refund. Since we are lawyers, we could being a lawsuit, but what lawyer in his/her right mind would being a lawsuit over $81.64, Certainly not us, we've already got enough lawsuits go to say grace over.

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    1. i would join a pubic class action because i too have been mislead, under-serviced, and out to dry on my money on a product that simply,by there own admissions, does not work as advertised. come back on this with your email and we can talk

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    2. Please advise if a law suit is being filed. I would join it as well. This is the worst company I have ever dealt with

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    3. Seriously, MJ should face a class action...any atty would get wealthy over it while the plaintiffs collect the 19.95 they initially spent to start

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    4. I would join also. They are not renewing my device - rendering it useless. They tell me "your account is under review, please wait for an email" for over 28 days now - while my line is still down. so i paid 69.99 for one year, no 29.99 each year after. also purchased a phone system that's now useless.

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    5. Me too, these people are liars.
      Just leave the info so I can sign up.

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    6. I think Magic should be put out of business because they are stealing and committing fraud. Any lawyer willing to take this on could probably get enough case together of fraud. I myself am looking into engaging the authorized and see what my rights are as they are holding my account hostage after shipping two order due to their website issue. How is it legal to have a website glitch and charge someone twice.

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    7. I would gladly join a class action law suit this thing is junk.Should be called Majic Junk

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    8. I would love to fight these guys in court.

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    9. I would join as well. I wish I saw this before I got the device... Customer service is a joke. I feel like this is a BAIT AND SWITCH OPERATIOIN!! Trying to get my number ported out and they want to charge me when it's within the 30 days and it is MY number I ported in. Unfortunately, I have to pay because I have to have the number back as it is my business line. Extremely pissed off!

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    10. File a Dispute with whatever Debit or Credit Card provider. Customer service is a Waste Of Time!

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  4. They misrepresented the product to me as being able to have more than one number active at the same time on the same unit. I asked these questions before I purchased. Now I tried to hook up the unit and they informed me that is not possible. This was after 4 customer service reps and over 2 hours on-line. The last rep (Abraham) got smart with me and shut the chat down before any resolution. Now I have one of my numbers ported over they have my VISA number and no resolution. Darn info commercials. Now they sell it at Radio Shack.

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  5. I purchased this product without knowing all of the tricks this company has for customers after you purchase their product such as when there is an offer for a new or upgraded product you have to pay the full price for the new one with no provisions for the existing one you have that you won't or can't use with just one computer. You could almost or put this in the scam/fraud catagory. i suggest you check all of the background on this company before you purchase anything. not like i did. did not look thoroughly.

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  6. To date I have not been able to find where this company is actually located. It is so well hidden that you would think it is located at area 51. Who are these people and who am I doing business with. Am I sending money to a terrorist organization? I have tried to locate the actual server in an effort to discover who these people are. Most companies are very forth coming about who they are. These people get you a non existent Corporate Headquarters in Israel followed by an empty lot in Florida. I think these people are just one guy working out of his garage some place in the United States. It this is the case, why all the deception. I do business with one man companies all the time with no problems.

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  7. I had many problem with the magic jack since I had purchased it. The called continue to break up. Every time I call in for repair they send me through the same process repeatedly and constantly ignore feedback where I inform them these actions were done already. This time I received a email from the doctor office claiming that the number is blocking her calls from being able to go through. I called from a different number and it told me the number 214-230-0439 is disconnected. I paid for a service in which is diconnected from caller to be able to contact me. Not even the voicemail picks up. I have repeatedly had concerns involving the operations involved in the magic jack due to the device not working as promised. I feel you should send me the wall jack for free considering the amount of problem I have had with the original magic jack. Also considering that I had received much faller in it's performance. Connection has been less than satisfactory. I even had to pay for a change of my internet speed. I also have had complaints stating that a women been answering my phone number from a Manager friend of mind whom work at the bank of America.

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  8. I DO NOT NEED TO REPEAT WHAT EVERYONE HERE IS SAYING. i'M GOING TO LEO LAPORT.

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    1. who and where is he located? Phone# please.

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    2. Isreal/ 1-972-955-8174
      Florida/ 1-561-7220433
      billing/ 561-5949925

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    3. Tried all three numbers today. None of them work.

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  9. Be thankful if your system works. Mine did for more than a year, but as of two days ago, they disconnected my phone number although I have a pre-paid 5 year plan. They told me that the phone number costs an additional $10 a year and I am willing to pay it. But... they can't seem to process payments - no... let me correct that. They processed 7 payments for 10.48 (I don't know why $10.00 equals $10.48), however they do not have the ability to undo the problem they created by expiring my number.

    From my perspective, the technology is good. It worked most of the time for me and it even worked in strange internet cafe's where I just plugged it in and used the microphone and headset. What some people say about the choppy calls only happens rarely for me when the connection is wired and a bit more often when using wifi.

    The support system, accounting system, live-help and management are the problems. These are weak, error prone, unskilled and absent respectively. Forget contacting the company or its mangement. They are vapour and make a living from flim-flam. Only use a good bank's credit card that can repudiate any over charges and DON'T make this your primary phone.

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  10. One of the worst companies in the world. No one to talk to and a chatting service that is doing nothing but frustrate you more. While they rae paid for 2 years and account is showing that, you keep receiving annoying messages that your phone subscription is expired because you have not paid the fees. They have created a very annoying phrase that is:"Your account is under review". You can not do anything until review has done and any attemp you make will only delay this review. By other words they are telling customers to stay at their mercy. I am wondering how these people can do business in US without paying any attention to any US business laws, and they can keep going and going and ripping off the people. Imagine the millions numbers of jacks they have sold, millions frustrated customers that have paid them at least $19.95 for 1 year service, and they have or feel no obligation to respond. Something somewhere is wrong big.

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  11. I believe this company shall be sued for at least $100 million based on mulpractice and business frauds. They have sold millions of jacks first for $49.95, now the jack plus for 69.95 plus annual service fees and then with bad customer relations, hassles and caused frustration for customers force them to leave the service and get no money back. Additionally their system is established on some tricky way that barely anybody can talk with a person, and this is one of the reason that customers quit the service and they make more money.
    I am ready to provide any law firm all my experiences and records and I am sure millions of others to sue this company

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  12. Be advised that Magic Jack has changed their terms of service and any money you put into an international calling account with them now expires in 6 months.

    Yes they added it to the TOS but they never bothered to contact customers to tell them that it had been added and instead seem to expect customers to read their TOS every month to see what changes might take place.

    Having just added money to my account, I was amazed that even the receipt did not specify that the money in the account would expire in 6 months.

    While I am otherwise happy with my Magic Jack, I feel they should tell customers ahead of time before just taking their unused money out of their accounts.

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    1. Do you know when they changed that aspect of their TOS? I put $40 on at the end of last year only to learn today that it expired (I used under $5). It isn't anywhere on their web-page, nor in the confirmation email.
      Sure turned me from a fan to a critic...

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  13. Acct number 6194881373July 13, 2012 at 3:49 PM

    I'm unable to speak to corporate office in 5700 Georgia Ave.
    West Palm Beach, Fl 33405 Corporate Phone Number: 1-561-722-0433, I get routed to a Magicjack voice mail stating "this mailbox is full". After 45 minutes with the MJ Customer Service Department, I was told "they have met my contract" and they can fix this problem by issuing a new phone number." They then dropped the connection and they will not speak any longer and disconnect. The Live Chat does the same call center script!!. I have had my original number since 2008 and Have paid in advance for services til 2015. I have hundreds of dollars in advertising of business cards, flyers and a internet site. As they advertise a internet service and number you select!! I have paid for this, I am not receiving this, is this not a violation of their contract with me?

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  14. It seems that there are thousands of customers who have been fooled or wronged by this scam VOIP provider called MagicJack. I have visited a number of websites and blogs in which disgruntled commentators are voicing their anger and relating all types of horrific stories as a result of being cheated and lied to by magicJack. Rhetoric, however, does not lead anywhere, but if we embark on a collective endeavor, the company will succumb. I have been contacted by a number of dissatisfied customers of MagicJack who are willing to sign a petition and to join any kind of concrete action against the company. I think we need to initiate a BBB complaint to be followed by a collective lawsuit. The company is headquartered in Florida:

    Magic Jack USA YMAX CORP.
    5700 Georgia Ave.
    West Palm Beach, Fl 33405
    Corporate Phone Number: 1-561-722-0433

    Anybody out there based in the area where the company is headquartered?

    JE ([email protected])

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    1. I will join with you. They advertise that you can upgrade from your current subscription. What they DON'T tell you is that you LOSE whatever remaining service you have - I should have had 19 months credit as I just renewed in April, but their chat tech #1 told me to go to hell, #2 hung up on me, #3 disconnected without responding, #4 refused to let me speak with her supervisor. They are CROOKS and should be convicted of FRAUD.
      [email protected]

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    2. Count me IN! I am beyond angry... I hate being cheated and not being respected. These people are a perfect example of scam artists. reach me at [email protected]

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    3. Include me IN as well! I purchased this as a gift for my daughter and it was shipped to the wrong address, even wrong person and I've spent the entire day on the phone and chat without resolution. The Senior Manager only asked "If I'd like to make a purchase or just complain?" They are very blatant with their lack of concern! I want my money back and I dont see that happening either

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  15. Like other commnentators, I have no faith in MJ. They are untrustworthy, they have no scruples and they should be boycotted. When they promise something, it is their way of lying to customers. Have you heard of this company http://www.nettalk.com/en? I have read some positive comments about their services and I think you might consider paying their website a visit. This might be a better alternative to MJ.

    J.E.

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  16. I think that everyone should begin banding together and making official complaints to the Attorney General's office of the state in which they are located, and also to the Florida Attorney General's office, if that is indeed where they are located. I am not giving up. This company is making millions of dollars off of American consumers and there is no kind of recourse for their actions.

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    1. Acct number 6194881373August 3, 2012 at 1:49 AM

      I agree and I hope to hear when we can move forward in making a change in this shady and unworthy company!!!

      MB

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  17. I went on line to renew my account and used a prepaid debit card and was told that transaction failed. They took the money off mt debit card and when I called to see why my account as not accepted, I was told a prepaid debt card was not acceptable. Why then did the deduct from card.

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    1. Is it criminal to deduct funds from an acct when "AUTO PAY" is turned off.
      They debited my acct without permission.
      When I had a chat about it they cancelled my payment & deactivated my acct.
      BTW, does any body know what causes the "ticking sound" when I use the phone.

      Jack

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  18. Magic Jack is Garbage one of the worst experiences in my life customer service suck ass and they don't know shit on what they're doing

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  19. I'm with the lawsuit idea

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    1. let me kno if theres a class action against those scammers. [email protected]

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    2. I will call one of the tv station here in CA because I am so mad of the customer service this morning. They are the worst customer service I ever deal with.

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  20. Filed a complaint with the Iowa Attoney General. Everyone should do the same. Worst company ever! Product works sometimes

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  21. I had a Magic Jack for over two years and never experienced any kind of trouble with it.

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  22. This company is in Israel... I had the service last year it was working fine then all of a sudden they cancelled our service and claimed our account was being reviewed and NEVER got back to us. That of course was AFTER they charged us $90. My father in law requested we purchase a MagicJack for him and wouldn't you know it... they won't activate it claiming it is under review but that was AFTER they took our money. When I requested a number to speak with someone they give us the run around. I researched this company it is an Israeli company. They say they have an office in Palm Beach, Florida. I contacted that number and a recording comes on saying to go online and go through this bullshit all over again. This company is a fraud and should be shut down. I will be sending a letter to the attorney general and will join any class action lawsuit as well.

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    1. I had an identical experience. "account is under review" - "please wait for an email" that was 28 days ago. in the meantime, my device and phones i purchased are rendered useless.

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  23. Yes... You guys were right. This company is in Israel. They just want to sell their units as much as they could and collect all money. I just chat with them and they can't solve my problem, then they transfer me around and finally, they shut the chat down in the middle of conversation. This is an bullshit company.

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  24. I need some help, I just want to renew my magic jack and continue to enjoy the service that I have had for over a year. everytime I call they keep telling me it's under review and that enables me from paying and renew the account. the phone number that belongs to the account is. Customer service is no help as I'm being told the same message same message that it is under review. Please I need some help to renew my magic. Thanks

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  25. I am trying to renew my number and have been doing so for several weeks, I have talked to their chat representatives 4 times with the same canned answer, the account is under review, just what the hell is there to review??? Just let me pay the damn bill for $10 and be done with it but all the jerking around they have caused me and for what? I also have a nettalk account and have had no issues what so ever, unfortunately I purchased the MJ first and nettalk second, what a error that was. I suggest that anyone in the future shop around as there are number of alternatives to MJ without the hassle.

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  26. **Save yourself the headache and READ ALL THESE REVIEWS before you order!** I just wasted an hour or more, ordering this service and followed all of the misleading prompts about their so called 30 day trial. Looks as though my family will suffer financially thanks to this joke of a company.

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  27. what the hell theu just cut out call fowarding now.

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  28. Since call forwarding is no longer available, my three magic jack devices are of no use to me. This is false advertising and I want my money back for all three devices immediately. I smell a lawsuit!!!!

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