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Liberty Tax Service Corporate Office Headquarters

Liberty Tax Service Corporate Office Headquarters
1716 Corporate Landing Parkway
Virginia Beach, Virginia 23454 USA
Corporate Phone Number: 1-757-493-8855
Fax Number: 1-800-880-6432
Customer Service Number: 1-800-790-3863




64 comments:

  1. Good ole boys network...

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  2. Franklin, MA is one of the worst frachise' we've ever experienced

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  3. being with two office and ripp-off on behalf of owners in city of hawthorne,ca

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  4. THEY RIPPED ME OFF FOR MY LAST PAYCHECK AND MY BONUS I WILL NEVER GO TO WORK FOR THEM AGAIN NOR WILL I LET ANY OF MY FAMILY USE THEM THEY ARE RIP OFFS AND STEAL PEOPLES MONEY

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  5. They ripped me off 14 hours on my paycheck and my bonus... very pissed off and tend to do something about it!!!

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  6. The local office Palatka, Florida has closed without notification to consumers, didn't mind taking my money for the preparation and filing, now corporate doesn't want to tell me who the franchise owner is. liberty tax sucks, will attempt to deter all future franchise in this area thru state attorney's office, Any suggestions out there?

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  7. I have been concerned for some time that Liberty Tax uses wavers--people standing outside with their sign in terrible weather conditions both in the summer and the winter. Right now, in Michigan we have had negative 3 and negative 5 degrees for several days, and will continue to have bad weather for some time.

    I believe it is poor corporate policy to have them standing out there waving to people in such conditions. Even on the news, it said that no one should be out in that weather because of frostbite.

    I think the corporate heads of LIberty Tax should stand out there in such weather to see the conditions they are sending people out in.

    Very poor business policies, Liberty.

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  8. Liberty Tax Service in Swansboro NC has an employee standing outside in the freezing rain in costume by the side of the street. When i stopped and asked the agent on duty about it, he said they do give them frequent breaks. How nice. Please do not use this service!!! Any company with this much disregard for their employees' well being does not deserve our business!!! Please pass this along if you would care to.
    Unlike · · 9 minutes ago near Swansboro ·

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  9. Nicely done Liberty Tax Service. You heard our concerns and responded. Glad you put up a tent for your employee in Swansboro, NC. :)

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  10. Liberty Tax had a Help Wanted sign so I inquired Amy the Manager said I had to take the course first.

    I took the course in Santa Monica Ca. the course was to be 2.5 months 3 mos course. we had to complete the course in a month.

    Course was 200.00 then raised the fee to 250.00 after the course there was 110.00 additional fee for bond 25.00 Ptin 60.00 and Etech 25.00

    1/31/13 I was hired and went through the interview process but I have not been scheduled nor I have I been given hours.

    Very Disappointed and questions there credability. It seems like a pyramid marketing scam.

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    1. Unfortunately that is how this and other franchises operate, I happen to know the manager and she quit because of the way the Bellatrix Kuma franchise was treating their employees, by not scheduling who she advised had passed the course.

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  11. Just wis they would do what they say I paid $340 to get a check in 48 hours its day 3 no check.... This happend last year too corporate

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  12. Ower at arizona tempe, chandler and mesa is awful to wavers. Pays way less. Only 8 dollars when others pay 10. Doesnt have pay checks on time. Up to 2 days late! (for wavers only !!) I go to school im only 20 years old. Maybe it means nothing to them. But i need my pay check just as much as they do. I worked for this liberty last year under a differant owner it was great. My name was left for referal fot this year. I traveld from ca to az thinking it would be the same. Definately a waste of my time. CAN I AT THE VERY LEAST GET MY PAY CHECK ON TIME

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  13. The franchise in Chattanooga, TN owned by Chad Chastain and Darren (I cant remember his last name) well not only are they inaccurate in what they paid thier employees, shorting us and not paying on time, but they are also giving the 2012 staff 1099s instead of w-2s. This after we filled out w-4s. They will not allow us to get copies of our personale files, contract and so on which by law all companies are required to do.. Legal action needs to be taken

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  14. Liberty tax in anaheim California not only screw up our taxes 3times but also forgot to put in for our upfront loan. We finally got it done correctly and a week later still nothing so much for 24-48hours. I am requesting a refund for that loan causei contacted the IRS and my return will be here the 13th already and still no word on my"rapid" refund. This new office there workers have no idea what they are doing and some are rude.After being a loyal customer 5years because that one office I most likely never go back. I've had horrible service and will not be having any one I know go there.

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  15. I've had a horrible experience in the local office in Canton, GA. My tax money was promised from the IRS on the 9th, was told it was to be direct desposited on the 11th to my acct. Not only is the the 12th and still no money, but when you speak to the owner/manager Ginger, she plans on doing absolutely nothing to help until it's been missing at least 5-7 days. She will also talk to you as if you're stupid, although I'm pretty sure it took more college to attain my career than it did hers, working at good ole Liberty Tax. Well lesson learned! I filed with them for the first time this year and it will be the last, and will let family, friends, and co-workers know of my experience.

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  16. I have had a horrible experience with Liberty Tax. I went through the tax class and was hired on as a tax preparer. After being hired on as a tax preparer, I was asked to do marketing. I agreed to do marketing but was not aware that I would not be paid for gas mileage. I promoted the 50/50 plan at several businesses and placed cards on several parking lots. Well, the 50/50 plan ended on Feb 15. I was told that I would be able to continue my employement as an agent doing taxes. Well, when I went to get my check on Friday, the manager advised me an another marketing agent that our services were no longer needed. I feel used. I also feel like I wasted my time going through the class. I was able to do a view taxes when I was not out marketing. The manager had us to sign a contract stating that if we did not work until April, we would not receive our bonus. I begged several friends and family members to get their taxes done at liberty because I was expecting a bonus. I feel bad now because we charged my family and friends high fees to complete their returns. Most of them usually complete their returns on turbo tax. They came to me because they wanted to help me out. Turbox tax would have been much cheaper for them. I am upset about how things went down. I asked why my services were not longer needed and was advised that the store is not making much money plus they do not feel like we were out marketing. I advised the manager that I was out marketing and when I was not out marketing I would be in the tax office working toward getting a bonus check. Im amazed at how things went down. After reading throught some of these comments, I realize that its not just in my state that things happen. Its happening in several other states. Liberty, if you continue to treat employees and customers this way, you may run yourself right out of business.

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  17. all i can say is corporate office,district office and liberty tax offices are a screw up. They lie,cheat and over charge people. i would never go to another liberty tax office again!!! Harbor city,ca

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  18. Omg liberty taxes Columbus oh. in northern light fuck up my taxes. when letn them know. the owner went off on me. like I file her taxes. she call me a bitch. she yelling & screaming. She was not being professional at all I would never go back to them.

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  19. The Liberty Tax Offices with Franchise owner Brad Haynes, who has not paid his employees but two paychecks all season, is located in Biloxi on Pass Road, and in Orange Grove on the corner or Dedeaux and HWY 49. He also has not provided last year's employees with W2's in order to file their taxes, nor has he given them their bonuses from last year.

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  20. Liberty tax in Fostoria,Ohio onPerry St. charged me top rate to do my taxes I paid up front for thier services and all i get is a run around I call them about a problem takes a week and a half for them .Had My taxes done the first week of feb. I stiil am waitingon my fiinal packet to be returned to me .I call two different times to see why my Ga. return is taking so long receive the run a round I call Ga. they tell me it is because they were not sent the correct paper work and I need to fax it to them I tell Liberty this and they tell me I need to call get the fax# and give it to them and they will fax them the paper work. what did I pay Liberty for when they can not send the correct paper workI have to do the leg work to correct thier mistakes.to top it off ,I call back with the fax# and now I can't get a hold of anyone or received a call back from messages I've left.SAVE YOUR MONEY and save yourself all the aggervation DON'T let Liberty do your taxes

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  21. From all of the comments it looks to me that liberty needs to have a class action lawsuit filed against them

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  22. There needs to be a class action lawsuit for SURE !!!! UNREAL !! DAMN why didn't I go to this site first !

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  23. THEY LOSS MY REFUND CHECK, OUR AGEEMENT WAS TO HAVE MY REFUND CHECK MAIL TO THE OFFICE WERE MY APPLICATION WAS BEING PROCESS, IT TOOK ME 4,HOURS TO FIND MY CHECK.
    AND WE HAD TO DRIVE 1 HOUR TO PICK IT UP. I WAS NOT HAPPY.
    LIBERTY WILL NEVER DO MY TAXES AGAIN.

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  24. So I have a complaint I have delt with liberty tax for many years and I have not had a problem till now! I cant seem too get my money! they sent me someone else's check and I cant even get a loan for mine till mine shows up I think it is ridiculous. I want my money and I am severely upset!!! this is getting old someone has my money and I want mine I paid for my taxes too be done and now I have too wait till they can find my check y cant they just reissue me a new one or a temp check for some amount!!! Steven Johnson is who's check I received so why cant I get mine!!! someone please shed some light on this situation for me please!!!

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  25. Just thought I should let you know, that I ended up having to pay $90.00 interest because LibertyTax never sent me my information. The women I contacted to help me figure out what was going on was very helpful. However, it had appartently already been past due. So on top of paying $1,600 in taxes due I had to give them an extra $90 and it wasn't even my fault. I have been going through liberty tax since I moved to Charlotte. I can honestly say, I will never be back again.

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  26. I worked as an office manager for Franchise owner named David Cepin, in 2013. He never paid on time and when asked why the delay he would say "well its a big company so it takes a while" Really? i have friends in Multinational Corporations that get paid the exact day they are supposed to. The icing on the cake is that the bonus that he issued to me as well as his whole management team was over a month overdue and even now, June 18th it does not have any funds on it, supposedly he is still waiting for funds to come. Horrible business owner. Liberty corporate will give anyone an office with no regard to their name. It is damaged beyond repaid at this point

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  27. I worked for Johnson Dieujuste and he has not paid us our bonus. He will not return our calls and corporate will not do anything about it. DON'T go to work for them. They are a rip off! I am pursuing other things I can do to let people know how dirty this company is?

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    1. That's the same thing in going through right now in Richmond VA with owner Lisa Froelich

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  28. fuck liberty tax i worked for them for the tax season this year never got my bonus check, they are horrible on the way they treat there employees, always got paid late

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  29. Had a meeting set up today between 5-7pm to work on a letter from the irs where they did my taxes wrong and no one showed up. Same thing happened when during their normal hours when trying to this years taxes.

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  30. Do not get ur taxes done with liberty my husband did his there in 2012 and its almost 2013 tax season and he never got the 2012 tax results back.

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  31. I took the class in Roseville, CA the Instructor was very nice, but did we learn anything? NO I complained to the owner and he stated "sorry about what happened but you can take the course somewhere else" uhhh NO I just want my money back. Sorry we cant use the books so your out the 229.00 and sorry you did not fit with the instructor that just read out off the power point. For the last 2 years not only did I use liberty Tax, but told at least 5 friends to use them. It was not about the 50.00 but about the services they offered. This year I not only will NOT USE them but I have told my friends and whom ever will listen not to use.

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  32. OMG!!! I took the the "LibTax" class in citrus Heights CA. the same owners and the place was a dump. The owner is a jerk and does not know as much as he claims to know. I asked him a few tax questions and he did not know the answer. he did not even look at me after I stumped him. during the last week of class he announced there was way too any steps we had to complete in order to be a tax preparer. I am very dissatisfied and STRONGLY SUGGEST NEVER TAKE THIS CLASS.. ALSO OTHER AREAS PAY FAR LESS FOR THEIR BOOKS THEN THE OVER 2OO.OO WE PAID RIPOFF!!!!

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  33. I took the Roseville class like the person listed. I do not speak English that good and the instructor would not help me to understand. I told her I need help she said that's ok your are fine. I do not know anything and the last day she give the class a paper with all the things we have to work for liberty tax. I told her I did not know we had to do more things. The people in the class were very mad because we were told we would have a job not to worry, but there are a lot of things still needing to be done to finish and work. I do not like the way the lied to get us to stay to finish the class. they asked us if we wanted work full time or part time make us think we were going to work after we finish the class. The did not tell us we had to do a list of things to work for them until the last day of the class. They lied this is not a good company to work for everybody worked so hard to finish this class... they lied no job....

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  34. I worked at the liberty tax corporate office in Virginia beach, they outsourced the back end of their new tax software to Vietnam, so yes the most important part of their new tax software is made in a different country. american tax software made in Vietnam.

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  35. The office that I was supposed to work at is doing taxes for people who didn't work and are getting the EIC because Liberty is doing schedule C's for everyone. Can you say FRAUD!!!! Im sure the IRS will be interested in this!!

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    1. Tax returns at Sebring, Fl liberty tax office are also are heavy with the EIC using phony sch C data. Favorite are hair dressers, small construction, lawn care, auto detaiing, etc. The list is endless. The staff uses a chart to guide client to know how to reach high tax refunds. Can you believe this. I left the office due to this scam.

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  36. Terrible service at 7257 Winchester Rd. Memphis TN. Told I could get loan. Then told I couldn't get it because they did not fill out the loan application when I completed my paperwork. The only reason I used Liberty and spent over $300 was to get the loan. I could have used Turbo Tax for FREE! They DO NOT know what they are doing,

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  37. The office in Brunswick ,Ga was open last week.....my wife and I have done our taxes with liberty for the past two years there unfortunately this is a new branch owner. We were told to come back Thursday with some additional tax information to finish filing WERE ARE YOU YOUR OFFICE HAS BEEN CLOSED SINCE1/30/2014 I WANT MY W2 BACK !!!!! This is withholding MY PERSONAL INFORMATION AND I WANT ANSWERS

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  38. To whom it may concern,I am very angry and upset with Liberty Tax on Preston Hgwy in Louisville Kentucky.We have had our taxes prepared there for the past 7 years and never had a problem until this year.Every year the preparer has always explained the refund process fully and it has always been a easy and simple process that is up until this year.On a routine basis usually within 2 to 3 weeks our fedral refund would arrive at Liberty the fees would already have been subtracted and about a week or so later the state would arrive.This process has ran as smooth as silk for the past 6 years we were very happy and comfortable with their services and was planning on always using Liberty.But this year was horrible first thing that happened was the printer was down so we did not receive our copies but we knew we would get them so we did not let that bother us.About 13 days later we got the call to come pick up 1 of the checks so we were happy because we were having a little moetary issues at that time so going on the normal process we assumed it was the federal refund as it has always been in the past,so I called the few places I needed to call to avoid anythiing being disconnected or turned off.We arrived to pick up the check and imagine our surprise to find out that it was the state return which was odd but ok because it was enough to take care of the issues I had phoned and assured them payment within an hour or so.When the check was handed to us I nearly fainted to see the sum of 74 dollars when we were expecting to se 570 dollars so assuming there had been a mistake I tried not to panic.The woman in the office then told us that the filing fees had been sutracted and this was the reason for the amount on the check so at this point panic was starting to set in.So we asked why we were not infformed beforehandd that it is taken out of the ffirst return they receive this was never explained at all at the time when we filed also we filed on the 25 of January yet the federal was not submitted until the 30thwith no explaination why.As a reult of the poorest of training I am unfortunately up the creek without a paddle. But Liberty has their filing fees and the worst preparers and after 7 years and what I was hoping to always have Liberty Tax do my taxes I will no longer use their services and all of my friends and family that I have gotten themto use Liberty will most likelly cchange back to their previous tax preparers and this truely upsets me because I never saw this coming. Thank you.

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    1. Federal e-filing did not start until 1/31 because of the government shutdown. Fees are always taken out of the first transfer by the bank not the tax office. The preparers should have let everyone know about these policies, especially in a office that has been there so long.

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    2. Federal e-filing did not start until 1/31 because of the government shutdown. Fees are always taken out of the first transfer by the bank not the tax office. The preparers should have let everyone know about these policies, especially in a office that has been there so long.

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  39. I went to work and was called into the office. I was told that the reason was, that I was over heard saying I can't wait to get out of this monkey suit. I told Trisha Ruby that I did say one day, that I couldn't wait to get out of this outfit. She then told me I was fired . I busted a hump for these people ! I'm going to tell everyone I know not to do business with them period !

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  40. I will never get my taxes done with them as long as long as I live don't do it people my check is only 388.00 and they took 201.00 go else where not to these robbers.

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  41. Look at all these folks, Wow!! I went to liberty tax in Olathe, KS and they gave me an I-owe-you for the 50 dollars. It's been 2 weeks and every time I stop by it's the same thing we don't have it now give me your number and we will call you when we have it here for you. IT'S BEEN 2 WEEKS i CALLED THEM AGAIN AND WAS TOLD THE SAME THING. WHEN I ASKED WHY i KEEP GETTING THE RUN AROUND, THE GUY ON THE PHONE SAYS "i JUST WORK HERE" !! LIBERTY HAS MADE ALMOST A 1000 DOLLARS OFF ME IN A CALENDAR YEAR, tHATS THE LAST TIME i EVER GO THERE. BE WARNED THEY WILL TELL YOU ANYTHING TO GET YOUR MONEY!!

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  42. Liberty Tax is Bellatrix Kuma DBA Liberty Tax. As of 2/17/14 has not sent out W-2 forms to last year's employees in Los Angeles area. They keep blowing us off and corporate says to call the IRS on the local office even though paychecks are from corporate. As for the tax preparation, you can do the same thing they do on Turbo Tax or any other web site. Employees are encouraged and taught to lie to you to increase their fees. These people are not trained tax professionals.

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  43. I also worked for the Bellatrix Kuma DBA Liberty Tax last season and not only do we not have our W2's they didn't take the amount of taxes out of our checks that they were supposed to, they have a manager who worked for another franchise who would take customers checks and deposit them into her own bank account then charge the customer to get their cash she also would take people that had 4 dependents only use 3 on their tax return then sell the other dependent to some one who didn't have a dependent, Angela is now the manager of the Santa Monica and Torrance store - beware of FRAUD with these franchisees

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  44. I too worked for Bellatrix Kuma Angii and Oneida do not give a flying f about their employees none of us have gotten our W2's, they refuse to return calls -

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  45. I find it very disturbing that a tax office can't seem to get their employees and ex employees w2's to them. What kind of lame brain out fit is Bellitrix Kuma

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  46. So Bellatrix Kuma is at it again, now they supposedly have a manager in the Torrance office however that office is never open during business hours and when it is the manager is so rude I HATE LIBERTY TAX

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  47. I work with them this season, and trust me it will be my last. I have never been around so many 2 faced people in my life. Fyi: this is in Norfolk, va. They lie to much to the client's. And that is not right at all.

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  48. I worked four days. The office screwed up and couldn't get the taxes out. They lay ed me off for two weeks. I worked for them another two weeks. And havent seen one paycheck in three pay periods. I'm filing a suit tomorow.

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  49. I went to the 64th St location in Kansas City, Ks & they made many mistakes. I have been trying to contact the owner for over 2 weeks. Even called corporate & they can only send the owner a message, they cant enforce any follow up. I will be contacting legal & Fox 4 News for this foolishness.

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  50. Mt. Vernon Washington office is so stupid. Don't go to them they will f... up your taxes and do nothing about it. Now I have to pay again to have my taxes done again. 350.00

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  51. I went to liberty tax service on 72 Main Street, Hempstead, NY 11550 to file my 2013 taxes they totally did my taxes wrong used a address I never gave them and don't know where they got this address from and to make matters worse gave me a copy of someones elses taxes which had allthere personal information..there address, social security number and phone number..when I called and told them this they did nothing so I took it upon myself to contact the lady and let herknow the situation and then mailed them to her...I also was told I would receive one amount and received much less..when I called to find out why they told me the IRS would be sending me a letter explaing...I told them I would never receive the letter bcuz I moved from that address 2 years ago and asked them how they got that addres buz none of my paperwork had that address and I got know response...

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  52. I have have Yet To receive any Of My returns And Im highly Pissed!! On behalf of Rome Ga... NEVER WILL GO BACK!!!!

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    1. Liberty is not the one you need to be pissed at it is the irs once they accept the return there is nothing else we can do until the checks come.

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  53. What no one seems to realize is that for one after we transmit the files at the end of the day unless your return gets rejected then we have done everything we were suppose to. The irs sometimes just is slow. As far as the complaints about the fees compared to the return amount its simple we let you know what your expected return is and how much the fees are before you sign. We at Liberty Tax Services love our customers and well help has much and in anyway that we can.

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  54. Wtf. Really! Incompitence,

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  55. Let me set the record straight first off liberty tax service dba pnm the owner Lisa froelich of Ashland Virginia who owns the location at East broad st and Mechanicsville Virginia is just like any other owner she has 8kids that she can't manage so idk why the fuck someone trusted that bitch to run a store she has poor customer service she stole peoples money she lied to customers and employees she didn't pay employees their bonus she fuck up people tax returns and then put other people p10 information on the returns she puts her self on the payroll only to leave to take her kids all over Virginia and then come back to piss people off she has crack heads and homeless people from off the streets working as tax preparers wavers and managers really be very aware she doesn't interview people she just let them come off the street and have access to your personal information. Her store manager did the same thing she was sleeping with him and he swindled her ass good. But if you let her tell it corporate gets to review the tax return for errors before the IRS gets it. So you already known liberty is full of shit also a food for thought the same asshole who started Jackson Hewitt started liberty research these places lets boycott working and using them as a tax preparation place lets all file a class action lawsuit and put these money hungry bastards out of business. Oh yeah no need to call the corporation they are trained to lie and everything goes back to the owner of the company

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    1. Sanjay Parekh at liberty tax office in Tulsa, ok is a crook & he hasn't heard th last from me, or the IRS!!!!!!!!!!!

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  56. I've been waiting 2 months for my tax return and when it finally shows up liberty tax dosent their store hours on Sat are 9 am to 1 pm I waited and called now I can't fly out to Wyoming tomorrow no I no longer have a job thank u liberty tax thank u

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  57. I will no longer be doing any business with Jackson Hewitt, Liberty Tax Service & Liberty Tax Inc. due to the way 1 of your affiliates does business I had my itemized taxes prepared In 2010 & 2011 at Liberty Tax In Granada Hills, CA owned by a CPA.. In late 2012 I took tax preparer classes, passed tests, paid fees totaling $500 and registered with IRS and CA as a tax preparer, paid for a bond. I was hired by the owner/CPA to work at 3 of his franchises. I worked 2 nights in the Canyon Country, CA Liberty Tax office & did not get paid for the 8 or 9 hours of work because it was early in the season & the software was not working. I didn't complain because my goal was to earn a few hours of CPA work credits. I worked a total of 54 hours Mostly at the Granada Hills, CA but also at the Northridge, CA offices directly under the supervision of the owner/CPA. I got paid for these hours but the owner refused to sign for any of the 54 hours of work experience towards my CPA requirements. He claimed another manager who is not a CPA was my supervisor. I worked weeknights & weekends and manager that was not a CPA usually left shortly after I got to work to go home or to the Northridge office. The owner/CPA however was at the office many weeknights & weekends & watched us closely. The owner was at work approximately half the time I was working & often gave verbal instructions directly to me. One example I remember clearly of an incident of receiving instructions directly from the CPA was on a Saturday with a 1 room office full of customers. A sign twirler was complaining loudly that he didn't get paid for all the hours he worked. I was trying to calm the employee down, when the owner instructed me directly to have the employee call the Northridge office & ask for the manager who could check how many hours the employee had. Their were many instances of receiving direct instructions from the owner but he refused to sign for 54 hours of CPA work experience. The telephone & internet connections & computers & telephones were inexpensive & flimsy, didn't work at times & were not reliable enough for a busy office with a high volume of tax returns being prepared.

    I will speak of my experience whenever the topic of Liberty Tax Service, Liberty Tax Inc., Jackson Hewitt or tax preparation recommendations comes up.

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