Kia Corporate Office Headquarters

142 comments
Kia Corporate Office Headquarters
11 Peters Canyon Rd.
Irvine, CA 92606 USA
Corporate Phone Number: 1-949-468-4800
Fax Number: 1-949-468-4905
Customer Service Number: 1-800-333-4542
Roadside Assistance: 1-800-333-4542




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142 comments:

  1. I left a comment on 2/17/2012 pertaining to the issue I was having with Southwest Kia of Rockwall, TX. I am pleased to announce that a higher finance rep. did finally make contact with me after several weeks of attempting to resolve the issue with the misleading extended warranty the original finance rep. sold me. This guy, Paul Morgan, was GREAT! He not only went out of his way to get the the 10 yr. / 100K mi. bumper-to-bumper warranty the other guy had originally mislead about, but he also, at no additional charge to me, upgraded me to the plantinum plan with a vanishing deductable. I would've been happy just to have them cancel the original extended warranty Gary had mislead me into buying, but thanks to Paul Morgan going the extra mile to take care of a customer, my family and I know have a 2012 Kia Sedona with a 10 yr. / 100K mi. platinum extended bumper-to-bumper warranty to go along with the 10 yr. / 100K mi. factory powertrain warranty. THANK YOU MR. PAUL MORGAN OF S.W. KIA OF ROCKWALL, TX! KIA NEEDS MORE FINANCE PEOPLE LIKE YOU!! P.S.- Correction on the 2/17/2012 post: It was 22 miles that was added to our vehilce by a 2nd test driver, not 32, but either way, no one else should've been allowed to test drive the vehcile we were in the process of purchasing

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    1. ther is no company that is untouchable!!! which they will soon find out.. hang in there all of you and watch.

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    2. I recently purchased a 2013 Kia Optima EX and took it in to have the windows tinted when a garage door closed on top of it. This may not be a big deal to you people but it is to us. We are not rich & take pride in our cars and I take car of my mother who is 80yrs old & purchased this car for us to drive her to her doctor appointments. We need a good sturdy car. I do not feel comfortable keeping this car now. We got a brand new car as to not worry about any problems. For this carelessness to happen really upsets us. Now that will forever be on the cars title that it has been damaged. I do not want this car anymore. I have been waiting for your call and all I am getting from your department is the run around. Also I never was even given the opportunity to look at the car and the damage. Everyone was super nice when I was buying the car but now no one seems to care about my distress. My family all got there cars from your dealership. I am feeling like we no longer matter. Hopefully I will be hearing from you today. As per Gina Naborre they were all waiting to speak to you. I have been hearing that since Saturday. The car is under my mother . We look forward to your help in this matter. I need help in this matter and no one is calling me back.





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    3. I too cannot get ANYONE (GENERAL MANAGER-Derek Daniels) to return my calls regarding an issue with the Finance Director and Salesman, Ifonsio, from KIA at Thorton Road, Lithia Springs Georgia. The Finance Director is extremely unprofessional raising his voice as I complained that the salesman said oil changes are INCLUDED in the 60,000 warranty--only to find that after I took my car in for Service and Oil Change, he LIED. The Finance Director was deceptive in that he said he was the one in charge and there is no one else at the dealership to help me. Once I found that the Finance Director was not the one in charge, I contacted the General Manager---Derek Daniels several times, who has not returned any of my calls.

      The Finance Director stated that there is NOTHING they are going to do with the lies the salesman, Ifonso, said and the Finance Director went to get the salesman to tell me that he did not say that....After the Finance Director followed me out of the dealership raising his voice, I left in hopes the General Manager would address my issues......NO RESPONSE.....NO ACCOUNTABILITY....DO NOT BUY A CAR FROM THIS DEALERSHIP-----

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    4. nadine collier aka CITY OF PHILA........April 18, 2014 at 8:34 AM

      I visited the KIA DEALER in south philly yesterday. I experienced suspicious activity going on and some unprofessional workers giving off smart remarks towards me and was given a price for the car i wanted but then was told that they couldnt help me wit no expanation. I refuse to leave without a reason why not all of a sudden and the man tells me because of the bank.... but i knew it was something else. PROTECT YOUR IDENITY........

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    5. Well, I certainly did not get good results, no help at all! They will not stand by their products and have completely lost my trust in Kia Cars as far as safety is concerned...research the recalls and complains on these vehicles. I have a Kia Spectra which they dont make anymore, so you can imagine they will not help with the issue.

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  2. I have a 2007 Kia Sportage with 31000 miles on it. I took this vehicle to get it inspected & it did not pass. The test said the Catalyst: Not Ready & 02 Sens: Not Ready. I called the Service Dept at Central Kia Carrollton Texas & spoke with the Service Dept & was told that they would need to run a dignostic on the vehicle because they couldn;t tell me the drive cycle on the vehicle. The only day that I could bring it in is a Saturday but was told by the service dept that would not work because they have limited staff & couldn't pull someone away from more important work to run diagnostics. I paid cash for this vehicle & even purchased an extended warrenty & they don't have time to take care of my vehicle? Really? I finally spoke with Bill Miles & he said fine bring it in. What kind of service is this & why would I ever want to buy from Kia again? Ever since I have purchased from Kia the service has been way below expectations. This vehicle is below standards & would anyone buy a kia
    [email protected]

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    1. I too have a kia sportage , eventhou it is a 2009 model.I have been lied to since the moment I purchased it 3 years ago.first I told it has bluetooth and gps built in to it.which it doesn't, they are always asking for more money when I e xplain to them that I am on a limited buget .I don't have unlimited finances at my disposal for whenever .the staff here is by far the absolute worst and unprofessional staff I have ever dealt with.first they lost or never booked my time scheduled appointment when I showed up at the dealership ten minutes early .I just can't believe that they are more concerned on when lunchtime is rather than get me and my car its oil change and tire replacement out of their establishment while I have already been here for 2 in a half hours and counting while I am seriously thinking of venting my frustration on the top member of management here before calling their coperate phone number.

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    2. anonymous June 11, 2013 at 1:29pm
      I agree about the deplorabel and unprofessionalism with Kia's staff whenever you take their car in for repairs and maintenance. It is unbelievable on how they proud themselves on the 10yr warrenty on their transmission when the warrenty was up in less then five years. OH and get this even though my kia optima is 8yrs, ended up having to drop a transmission in anyway. I dont know what it is about these workers at the dealership but they really need to learn how to treat their customers. No wonder I ended up looking for a personal mechaninc. I presented a coupon for work I would like done and got such a cold shoulder and also there is a recall about some switches with the airbag and brake light. My came on and I was told that my car was too old to be considered. Corporate Kia cant just send out notices on this to just newer models what is this. I will be sending in my request to them about this matter!

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    3. I Bought a used Soul upon checking the oil it had been over filled when i took it back for them to drain some of it out the service writer acted like I was waisting her time and treated me like a complete idiot went as far as lying to me to get out of fixing their screw up haven't been back since

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  3. We just bought a new 2012 Kia Optima and during the final "walk thru" AFTER ALL PAYMENTS WERE MADE, we were informed that there is no spare tire, nor do they provide the "donut" either. We decided to buy a tire and rim THEN...realized there is no jack or lug nut wrench. I have been trying to contact Kia headquarterswith no luck.
    can someone tell me how you can spend so much on a new car and they could get away with something like this. I am totally beside myself. My husband is going to the dealer tomorrow, which won't be pretty!!

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    1. I am very upset about the Kia Optima not having a spare tire kit and, no one informed me of it during purchasing. I got a flat tire and found out that I have no spare. I complained to Kia about it and was told that the Optima does not come with a spare and I should have been informed and, I could purchase a spare tire kit for $250.00. I have never, ever purchased a car new or used that did not come with a spare. Stupid ass Kia.

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    2. Same thing here. We had no idea that no spare or jack to change it. Was told "salesman should have told you".

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    3. most of the cars now being sold are like that, they will provide you with a kit to fix the flat tire and a compressor that you can plug to 12volts outlet to pump air to the tire after you inject the tire with some sealer which is included with the kit. this should be included with the car and they should explain this when you bought the car. I know they did this when I bought my 2013 optima ex.

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    4. I just experienced that same problem, I ran over a nail and put a whole in my tire. I looked for the "donut" and there wasn't one. The "fix a flat" and compressor was useless in this situation. I had to be flat bedded to a garage to have the whole plugged. If there was a donut it could of been changed and I would of been on my way. I went to the dealership to complain and to order a donut and it was going to cost $250. I wouldn't pay that. I was told it has to due with cost and weight of the spare. This is ridiculous!!!!!!!

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    5. I sell Kia. I have run into this as well. As a sales person I DO address the spare tire issue. Many models have a temporary spare in the sx model line, ex on some. It has been researched that a great many flat tires are punctures through the tread. It is safer to seal and reinflate with the compressor than to have to change a tire on the side of a major highway. Not suprisingly, about 1/2 of my customers don't know how to change a tire. That is one reason we have a great roadside assistance program. Call 1-800-333-4KIA and they will come take care of it. One other thing about the spare tire, jack and lug wrench...Although it may seem like a small thing, you cut anywhere from 40 to 80 pounds of dead weight from the car= better milage. Not defending that you were not informed. A good sales person should have told you this during the initial walk around. Shame on him / her.

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  4. I am interested in buying someone a car and would like to get a "ball park" idea of cost - but NO!!!! I can not at your site and it is really a turn off. I can't even send a message of feedback without registering and send my full contact info to some dealer. Why can't you give me a simple ball park price . . I can go anywhere and buy a car anywhere. You clearly are just too damned hard to deal with and you want no feed back - I cannot even send an email without my registering with my contact info to have some idiot salesman calling me. If you cannot give a ball park price - I can buy a car from another mfg. I have alotta money. Screw KIA!!!!

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    1. Do not buy a Kia

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  5. What a turn off . Kia definitely wants to comment from customers. I want to buy a car for someone and can not get a ball park price without giving all kinds of info so some idiot salesman will call me. I cannot even send a message to KIA without giving contact info so an idiot will call me. What a turn off. I can buy a car from alotta dealer - and KIA has just defeated so many TV ads that got me here - what a turn off. Kia is a big turn off. I will buy a car - all cash - elsewhere. KIA is al big drag!!!!!!!

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  6. I left my kia sedona 2005 at the service shop on july/3/2012 at west colonial kia, 3407 W colonial drive 50, Orlando Florida,32808 terminal 0229247 - I left it in good faith to fix the Drive belt and the Timing Belt. I gave them 3 days to replace those parts; however, they replace them but they forgot to put everything back, missing screws from the engine cap, missing screews from the Air filter, and they bended the Oring where the Air flow front pipe sits on and holds in place to get fresh air. moreoever, many wires under the engine cap were loose.. I paid $1,230.00 dollars for the service and thats what i get. Who knows if they doing the same with many others custumers.. I have proof and images that i want to make public cause this is the third time this happens to me and im sure had happen to many others custumers. Today 7/7/2012 i went to let them know and take a look on what they did and they said thay they were short on peple plus even watching how things look like no one tight in place what it was loose. I came home to put everything in place for myself but i make an appoitment for next friday so they can fix everything else. I was planning going out today morning so i open the front cap to see the oil and than i noticed all my car messed up badly.. I couldn`t go out because of them and no one help me. They all looked against me when i went to ask and all i get Bad faces against me. just for corporate info... invoce is c70679 Adv: AHV Luis D Pavon. contact me by email.. cause i have many pictures that i wish to share with corporate.. Might be only one person not doing his job. just think about it... what if i trust them and make my trip without taking look to the engine? i could have cause an accident and kia would be responssible for the damage.. do they care about their custumer safety? I don`t think so.. they debit my card so quick and work so bad and no one wants to be respossible. the true is i let my car in good faith and all i got is more problems. contact me at ... [email protected] i would love show images on what they did..

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  7. kia (as i was told after i purchased a 2009 spectra new) finds a way to NOT uphold their 10yr 1000,000 mile warranty . we now have a campaigne to let any & everyone know .

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  8. kia is not upholding their asdvertisment but sponsoring quite a few sporting events . the word is getting out

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  9. i have 2011 kia optima with 14000 miles on it and the engine blow up on it. kia is not covering the warranty becouse spousable i put 5w20 oil in it instade of 5w30 wich is not true even when you show them the recipts and acousing me for taking the car for the oil change at the different place than kia dealer. im trying to get to corporate office but no luck. very disapointed and i would never get a kia again i rather pay litlle extra for the lease and get it from a desante car company.

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    1. look up the Better Business Bureau Auto-line. They helped me and my 2008 spectra. My engine also blew right after tranny blew at 17,000 miles.
      I am waiting now for them to repurchase my car. They refused to honor my warranty over a fram oil filter. Went to arbitration and had car checked by a certified master mechanic and he said the oil filter was fine and rods and bearings were defective and caused engine failure. I was just asking to have the engine repaired and gave me a hard time to replace engine. Arbitrator ruled for kia to repurchase my car. I've been without a CAR OVER 6 MONTHS NOW.

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    2. LMAO APPROVAL WONT HAPPEN

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  10. I was ready Friday to buy a new Kia (with trade-in and title in hand). I went to BIG RED KIA IN NORMAN, OK. It came down to a decision between a Sorento and a Sportage. The salesman told me there were rebates for the Sorento, Finders fees for the Sportage and several other "fees"...I told him I wanted a ball-park figure for both vehicles to make my decision easier - I truly liked both cars equally and it came down strictly to cost. He told me their "policy" was not to tell a price until I committed to buy just 1 and he couldn't tell me even a ball-park price for BOTH vehicles, only 1 and I couldn't change my mind. I asked to speak to his manager. His manager was RUDE and stated the same policy. He kept asking which vehicle I liked better and he would tell me the price of that ONE. After he stepped closer and raised his voice at me (I'm 5'4" - he is about 6'4") I told him his "policy" cost him a sale, that I would not buy from them now. He said that was fine he "didn't need my business!" So I bought a Sorento from MORITZ KIA IN FT. WORTH, TX with no problems...they obviously do NOT have the same policy as BIG RED KIA in Norman, Ok! I will NEVER do business with Big Red and will discourage anyone and everyone I know to not deal with them either! I have never been treated so rudely in my life...and still do not understand how that "policy" could make sense to anyone...I wasn't there wasting their time, they knew I was ready to buy THAT DAY!

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  11. Finlay Kia in Las Vegas missplaced my part that I returned to them.My invoice #12461 for rear brake adjuster kit(0K56A-2636Z and 0K56A-26349 spring-RET.I talked with Mark on Aug 21,he stated that my parts was received back and sitting by him as we spoke and that he would send out the correct part and let Chris and I handle the paperwork(because the new part cost less(0k58) )I waited for 4 days and no part came,so I called back on Aug 25 and was told that only a spring was in the box and they could not do anything about them.I called back today and spoke to Scott Crockett and he got mad.I would like to continue be a Kia customer because I have a 2005 Sedona,but I can not use them again.

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  12. Bought a 2010 Kia forte. It was great for two years. It started acting up and it would refuse to start. We have taken it to the Kia dealership six times and every time we leave they say they have fixed the problem. They don't seem to know what is going on with my car. I gave Kia a chance to prove to me that they make better cars these days, but I have been proven wrong. It's hard going into a dealership and explaining to them what is going on with the car, along with them checking the check engine light that has the same code coming up each time. They also need to tell their customer service department to be nicer. They don't seem to think that they have to do anything for the six times that we have been inconvenienced by this problem, it's ridiculous.

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  13. I just wanted to let you know about my experience today at the valley high kia in victorville.ca. I was in there several times in the past few weeks, today I saw a forte in the paper for 13,995 and wanted to see about qualifying for it.I was there at 10am, Isaihn and Jimmy was great help and with in 20min told me I needed a co-signer in order to qualify. Well with a few hours my dad came back with me to co-sign. We did all the paper work and waited to hear anything back for over 4 hours. finally we just got up and left- my daughter, father and I was starving and hurting in the butt and back from sitting so long waiting to hear anything.
    After getting up and leaving- NO ONE trying to stop us, I got down the road- then guess what My phone rings its Jimmy- saying ";I am sorry its taking so long". he told me that he will call me when he gets numbers back, well it is after 8pm, and I left at 6pm and have not heard anything.
    I AM SORRY YOU LOST OUT ON A LOYAL CUSTOMER, and I will be telling every one about my disappointing experience. I also will be calling the head office to let the know how this dealer ship is run. Also I will be writing the Daily press letting them know about my day long experience and how they treat their potential customers.
    Many of my friends own Kia's And I see why they went down the hill to buy.


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  14. On 3 September 2012. My wife and I went into the Kia Autosport dealership in Pensacola, Florida to hopefully purchase a vehicle. The floor manager Chris Jenkins while friendly at first, about an hour later of attempting to make a deal on a vehicle turned into an all out yelling match that spilled into the parking lot. Chris, my wife and I could not come to a deal so my wife and I thanked both associates that worked with us and and attempted to get up and walk to our vehicle. Mr.Jenkins proceeded to tell us how he was trying to save us money on a vehicle and so fourth. He then told me to follow him to the new vehicle we were interested in and told us he would sell it to us 2000 dollars under MSRP. At this point tensions are high between myself and Chris and he proceeds to tell my wife and I and I "I can tell by your body language you are struggling to make payments" This is when I told Chris have a nice day and again my wife and I attempted to walk away to our vehicle and drive away. Mr. Jenkins still insisted on getting his point across about how much money he was trying to save us. I told him that I was done with him and did not want to talk to him any longer as I could tell he was getting upset. I again told him to leave my wife and I alone and he replied" This is my dealership and I do not have to go anywhere" By this time there are about 8 car sales people standing in the parking lot observing there floor manager harassing me. I realized Mr. Watts the other associate had not given me my keys to my old vehicle, so while I asked Mr. Watts for my keys, he had to go back into the dealership to get them. While waiting Mr. Jenkins is still attempting to talk to me, so again I told him to leave me I told him he was being very unprofessional. I even had to walk from around my car to yell at the associates standing around observing to come get Mr. Jenkins away from me. Mr. Watts finally returned my keys and while super frustrated I blurted out towards Mr. Jenkins " So this is how you treat a U.S. Soldier" and my wife and I got in my vehicle and drove away. Mr. Jenkins embarrassed my wife and I and totally insulted us in the parking lot of a dealership. He was totally unprofessional and should have realized if the sale wasn't going to be made to walk away himself and not get into an argument with a customer because we were trying to walk away.

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  15. We purchased a 2011 Kia Rio last November 2011. It had about 14000 miles on it. We had the oil changed on July 20, 2012 and 6 weeks later the car died needing a new engine. They told me that it had no oil in it. No check oil or check engine lights came on and there were no puddes under the car in my driveway. They said they would not honor the warranty because we used an after market oil filter. Then when I went there they told me to be careful because oil was dripping and there was a quart in the engine. After trying to speak to different reps and getting nowhere, my husband went to get some stuff out of the car and it was completely dead and the service mgr told him the battery must be dead. 2 days late my mechanic went up to look at it and the car started right up and made tons of noise. I told the last rep about this and he said maybe they hooked up the battery! My question is why are they even touching my car???? Then I was told that the check oil and check engine lights don't need to come on to indicate a problem. Are you kidding me??? So I filed a complaint with the consumers affairs department and am in the process of contacting the PA Attorney Generals office because this is ridiculous! They sent me an email stating that my 5 year 60000 mile warrant is still in effect but they won't fix the engine! Unbelievable!!!

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    1. i am interested in buying the 2013 kia optima sxl. It appears because they build lower end cars, they think they can abuse everyone. They are in for a shock!!!!

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  16. I have tried to contact you through your web site bu before accepting my post, it required me to specify a subject. The box does not have a list of subjects or a place to specify the problem. PLEASE fix this so I can email a copy of the letter I wrote to your dealership in Johnson City TN. I have yet to receipt a reply.

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  17. -i recently 08/27/2012 purchased my first car a 2003 used pt cruiser from legend kia,with only 40,018 miles on it.i financed the car through my bank so i had a 8,000 loan with 25 percent equity.the car had a bent fender and hanging bumper the manager agreed to get it fixed but when i picked the car back up on the fender and passenger door was fixed,confronted the manager about my bumper and he stated he only agreed to fix the fender and door...so i asked why would you sell the car if you were'nt gonna fix every thing...before i dropped the car off the part of the bumper that was missing was in my trunk..now the bumper is missing and i have to deal with the body shop...havent got to enjoy my first car not one bit.tiodat 10/17/2012 i picked up my car After the engine light came on twice the first time i picked up my car within 30 minutes the next day my engine light was back on!!so i called up there again and told them.so they fixed my car the service man reggie was cool and down to earth.but i went to put gas in my car and the gas is pouring right out the other side of my car!!!!so i have to miss school and head back to legend kia first thing tomorrow morning..over all San Antonio,TX legend kia,BAD BUSINESS!!!

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  18. so big red kia has had my car for six weeks now and still have not fix it. they said i need transmission but not covered because warranty expired even though took car in when it was still in warranty. the first time i was told needed tranny so took it back for them to fix,then they say i dont need one because they misdiagnosed problem but car was still doing same thing,took it back third time they say i need fuel pump,did not get fuel pump because they wanted to charge about 1500.00 for pump,is it gold plated or what.fourth time around now they say i need tranny but not covered under warranty because warranty expired so now they want 4000.00 to replace tranny.if you want to buy kia i tell you now dont bother because they dont care about you all they want is money to fix problems that car has in the beggining.

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  19. if I have purchased a 2012 Kia Soul and was told that I would get good mileage.that was a lie and that was the main purpose why I bought the car is because of the so called good mileage now I want to know what my recourse is to get rid of the car?

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    1. Hey dude, I get a big fat check from Kia for driving the Kia Soul. You need to look into their KiaMPG program and get your big fat check as long as you own the car.

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  20. I BOUGHT A 2011 KIA SORENTO ON 9/3/2010 AND I BELIEVE IT MUST BE DEFECTIVE. IT BEGAN ABOUT 8 OR 9 MONTHS AFTER PURCHASE. IT WOULDN'T START BACK UP AND I'VE HAD IT TOWED TO THE KIA WILMINGTON AND JUMPED BY KIA ROAD SIDE SERVICE SEVERAL TIMES. I'VE LOST COUNT, BUT I DO HAVE RECEIPTS FROM THE ROAD SIDE SERVICE AS WELL AS KIA OF WILMINGTON, CONFIRMING THAT THE PROBLEM WAS FIXED. IT'S BEEN OVER A YEAR AND STILL THE SAME PROBLEM! I GET A BAD FEELING FROM THEM, LIKE THEY ARE NOT TRUTHFUL WITH ME. I JUST HAPPENED TO BE ON THIS WEB SITE AND SAW THE NUMBEROUS COMPLAINTS. KIA SEEM TO HAVE SHALLOW SALES PEOPLE AND WHEN IT COMES TO TELLING THE TRUTH ABOUT THE VEHICLE. I AM GETTING MY RECEIPTS TOGETHER TO FORWARD COPIES TO THE BBB AS WELL AS THE CONSUMER FRAUD DEPT WITH THE DE AG OFFICE. THIS IS FRUSTSTRATING...TAKING THE SUPPOSEDLY BRAND NEW OFF THE SHOWROOM FLOOR 2011 KIA SORENTO TO THE KIA OF WILMINGTON DEALER EVERY 16 OR 18 DAYS!!!!!!!!!!!!! DO YOU EVEN CARE! I'M ALSO GOING TO START MY FB BLOG AND WRITE AND COPY THE RECECEIPS THAT SUPPOSEDLY CONFIRM THE PROBLEM HAS BEEN FIXED. THE WORST WAS WHEN IT DIDN'T START AND I HAD TO MAKE PREPARATIONS FOR MY SISTER'S FUNERAL AND THEY HAD ME GET THE CAR TOWED AND TOLD ME THEY COULDN'T GIVE ME A RENTAL. I HAD TO LET THEM KNOW THAT I NEEDED A VEHICLE RIGHT AWAY AND I WAS NOT PLEASED WITH THEIR NON SHALANT ATTITUDE. THEY ARE HORRIBLE AND I HAVE ALREADY SENT THEM A SALE AND RECEIVED A CHECK, BUT I HAVE SENT OTHERS TO OTHER DEALEARS BECAUSE KIA OF WILMINGTON ARE NOT TRUTHFUL...

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  21. I purchased a 2010 Kia Soul in March 2012. Tokk it for an oil change and multi point inspection. Was told that it needed over $500.00 worth of work. I was also told that this should have been done at 25,000 miles. I purchased the car with 28,000 miles. Also the car dose not have a spare tire. There is a space for it. The dealership refuses to give me one. They tell me it's an option at $200.00. I am not paying for any of this work nor the spare tire. If I I can;t get this taken care of I m going to my local news station and having a crew sent up there, maybe then I can get something done about this problem.

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  22. I went car shopping last weekend. Test drove the Forte and fell in love. I wanted one loaded so had the dealer search for what I wanted. I was paying cash so he was happy to jump right on it. But when I got home sadly I called and cancelled. Kia is from Korea and due to the fact they slaughter dogs and cats for consumption I will be boycotting anything made in Korea. And will also telling my family and friends to do the same. Sorry Kia you lost out on a paying customer.

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    1. Get a grip....American's slaughter 10s of thousands of innocent "babies" by abortion every year no one boycots that! I love dogs and cats but they see them as food. Quite different than the American's who see babies as a imposition to their lifestyle. The whole world has problems. I love my Kia....to bad for you that you didn't get one.

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  23. I WOULD LIKE TO INFORM SOMEONE OF HOW A NIGHTMARE THIS HAS BEEN TRYING TO PURCHASE A KIA OPTIMA FROM NORTH COUNTY ESCONDIDO AND HOW SO UNPROFESSIONAL THIS WHOLE EXPERIENCE HAS BEEN. I HAVE NEVER HAD THIS HAPPEN IN MY LIFE AND I AM SO DISAPPOINTED IN THIS DEALERSHIP AT ESCONDIDO NORTH COUNTY IN SAN DIEGO, CALIF. THEY STARTED OFF FOR OVER 3 WEEKS GOING BACK AND FORTH WITH ME ON INCENTIVES THEY DIDN’T EVEN KNOW WHAT QUALIFIED OR NOT. THEY WANTED TO PUT ME IN A OPTIMA WITH 18.8% INTEREST AND LIED TO ME ABOUT MY CREDIT SCORE RATING THEN AT THE END OF THE WHOLE DEAL 3 WEEKS LATER AND 20 TEXT MESSAGES LATER I WAS TOLD THAT I WAS FINANCED WITH KMF WITH 2.9% AND $2500.00 IN INCENTIVES SO I COULD PURCHASE THE KIA OPTIMA SXL I WANTED FOR 1,000 UNDER DEAL COST IS WHAT I WAS ALSO TOLD. WHICH WAS ANOTHER LIE! THIS WHOLE DEAL WAS A LIE TO GET ME IN THE CAR AND THEN TOLD ME 3 DAYS LATER TO GIVE IT BACK! WHO DOES THAT? I HAVE THE PAPERWORK TO PROVE THIS BIG LIE TO ME WHEN NONE OF IT WAS TRUE. THEY NEVER HAD ME FINANCED OR COULDN’T EVEN APPROVE THE REGISTERED CAR I GAVE THEM FOR INCENTIVE. HOWEVER, THEY SURE DID TAKE MY DOWN PAYMENT OF $11,200.00 AND EVEN THE CAR REGISTRATION THEY TOOK FOR INCENTIVE. THE SALESMAN JESUS TOLD ME I WOULD QUALIFY AND HE NEVER VERIFIED IT WAS THE RIGHT COMPETITOR VEHICLE AS IT WAS A LEXUS SC COUPE! THE GM MIKE AND FINANCE MANAGER CAMILLE SANTORO WOULD DO NOTHING TO MAKE THIS RIGHT WHEN ALL OF THIS WAS MISCONCEPTIONS ON THEIR PART BECAUSE AS THE CONSUMER I KEPT MY PART OF THE DEAL.. JESUS SOTO WAS THE CAR SALESMAN AND NOW I AM BEING INFORMED AFTER 3 WEEKS OF NEGOTIATIONS AND FINALLY GOING DOWN AND PURCHASING THE VEHICLE THEY TELL ME THROUGH A TEXT MESSAGE THAT I NEEDED TO RETURN THE CAR! THAT WAS UNPROFESSIONAL AGAIN! THEY SHOULD OF CALLED AND EXPLAINED THIS EVEN IF THEY WERE LYING STAND UP AND TAKE CREDIT FOR THE BEHAVIOR! IT HAS BEEN A NIGHTMARE DEALING WITH THIS SITUATION TRULY AND I GAVE THEM $11,000 CASH DOWN PAYMENT. THEY WROTE UP A COMPLETE CONTRACT SOLD ME $1100.00 EXTENDED WARRANTY THAT WAS SUPPOSE TO BE 10/100,00 ML EVERYTHING AND LIFETIME POWERTRAIN! I WENT FOR IT AND IT AND WAS SATISFIED WITH MY OFFER. I AM NOW TOLD FROM ANOTHER DEALERSHIP WHO IS TRYING TO HELP ME THAT THERE IS NO SUCH THING AS LIFETIME POWERTRAIN AND THE WARRANTY THEY ARE SELLING IS NOT EVEN A KIA WARRANTY BUT YET THAT WAS NOT DISCLOSED TO ME. WELL, TO TOP IT ALL OFF THEY WANTED ME TO RETURN THE CAR ALL OF A SUDDEN BUT DID NOT HAVE MY MONEY TO RETURN TO ME!!! WANTED ME TO TAKE A PAPER RECEIPT THAT THEY WOULD GIVE ME MY MONEY AND DRIVE 30 MINUTES AWAY FROM HOME TO KEEP COMING TO PICK IT UP AND DROP OFF VEHICLES DURING MY VACATION WEEK. MY CHILDREN ARE OUT OF SCHOOL FOR THE HOLIDAYS MY HUSBAND IS OFF OF WORK AND I AM GETTING BOMBARDED WITH LIES FROM ESCONDIDO NORTH COUNTY RUINING MY VACATION! THIS HAS AFFECTED NOT ONLY ME BUT ALSO MY WHOLE FAMILY AND THEY DON’T CARE THEY ARE RUDE AND JUST CALLOUS ABOUT THE WHOLE SITUATION. I WOULD LIKE THAT YOU PLEASE DON’T LET THEM HAVE ANYTHING TO DO WITH MY NAME OR REQUESTING ANYTHING ON ME AND THEY CAN HAVE THIS CAR BACK WHEN THEY GIVE ME MY FULL REFUND OF 11,200.00 I REALLY LOVE YOUR CARS BUT THIS DEALERSHIP IS AWFUL TO YOUR CUSTOMER REPUTATION. I DEAL WITH THE PUBLIC ALL THE TIME AND HAVE NEVER BEEN TREATED IN SUCH A MANNER THAT HAS EFFECTED ME IN SUCH A WAY. PLEASE CALL ME FOR FURTHER INFORMATION ON THIS SITUATION. THANK YOU SO MUCH!

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  24. I think KIA needs to look into the complaints customers are reporting. I personally know 4 other people with the same 04 KIA Sorento and we all have the same problems! There needs to be a recall. I had my vehicle at the dealership before 100,000 miles and they failed to tell me the TCM was bad, so my car isn't shifting correctly. Oh and this is a $900 part, how convenient! The customer service is a joke and I doubt I'd ever buy another KIA. It seems they want to brag about the 100,000 mile warranty but don't want to back it up! Shame on you KIA.

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    1. My 2008 does not shift properly either and they claimed to have fixed it. Never again...and all dealerships only get 30 minutes to get the paperwork right the next car I buy

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  25. I traded my car in for a new 2012 kia optima oct.23,2012.
    Today is dec. 4,2012 and just found out my existing loan on the car I traded in hasn't even been paid off yet?
    I'm not a happy camper about this mess!!

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  26. I bought a 2011 Kia Sorento preowned certifited 2 days ago, the night after I brought it home the brakes failed & I hit another car. When the fire dept inspected it at the scene the brake caliper was gone. So far my calls to Kia have been no big deal at all to them. "CERTIFIED 150 POINT INSPECTION". Don't look like they stand by what they say at all.

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  27. Does anybody also have issues with a KIA SPORTAGE, model 2009? I have purchased a brandnew one in January 2010, which has now a leak and they do not want to have it run under warranty because allegedly the bumper was damaged why -allegedely- the seal turned around. Who is the General Manager at KIA HQ?

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  28. I bought a Kia Optima 2013 on December 8, 2012 and have already brought it in for service TWICE. THE BRAND NEW 2013 OPTIMA NEEDS A JUMPSTART TO START! We drove it to the car service department, they ran diagnostic tests and "recharged" the battery and then indicated they could not recreate or find an issue with the car. "Recharging" the battery of a new 2013 vehicle sounds insane doesn't it! We took the car back home, two days later the car would not start again. We had to jump start it again and drove it back to the car service department. It's now December 19th (close to Christmas) and we do not have a car. I WILL NOT DO BUSINESS WITH KIA EVER AGAIN. I'M CANCELLING THE AGREEMENT! GOOD RIDDANCE!

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