Kay Corporate Office Headquarters

29 comments
Kay Corporate Office Headquarters
Signet Jewelers Ltd. - Kay Jewelers
Clarendon House 2 Church Street
Hamilton, HM 11 Bermuda
Corporate Phone Number: +1-441-296-5872
Customer Service Number: 1-800-527-8029

Kay Jewelers Corporate Office USA
Sterling Jewelers, Inc.
375 Ghent Road,
Fairlawn, OH 44333-4600
Phone Number: 1-800-877-8169




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29 comments:

  1. The best one yet. I purchased an Engagement ring last April and put it on my Kay's Card, it was interest Free for one year. I asked Could I pay it off early with out penality and the store representive said yes. In Aug I put my wedding bands on the same Kay's card and ask if I could still pay off my interest free amount for my engagement rings the store representive said yes theren't wouldn't be a problem. I been on the phone ALL morning today they won't let me pay off my interest free balance off early (2 months early mind you) They said i will have to pay my wedding bands off first. I'm IRATE. So know when April comes there going to hit me up with all that back interest for my engagement rings because my wedding bands are not going to be paid in full. They keep telling me it is state law. They can't let me pay the interest free balance first. I never heard of such a thing. They are the biggest SCAM EVER!!!!!!

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  2. I've just been scammed, and lied to by Kay jewelers. I purchased an engagement ring in Nov. 2011. I was told in detail by a Staff member named Lee that for every $300.00 i spent on the engagement ring, i would receive $100.00 credit towards wedding bands. Only to walk in the store today May 2012, and be told that i have to spend another $300.00 before i receive the $100.00 credit... wtf? i was lead through a hall of mirrors of words before i was told to talk to some customer service rep.... whom by the way apparently does not have the ability to fix the situation.... so why was i transferred to him? I asked both Lee and the customer service rep if this problem had occurred with other customers and both said that this is a frequent problem... I will never give my money to these scammers again... all about taking your money but you're no longer such a valued customer after that..

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  3. I purchased diamond earrings and the ESP plan. The sales woman told me that if I loose the earrings it would be replaced. I've had problems with one earring before and the same one is lost. Now I have to purchase another one because the warranty only covers if the diamond comes out of the prong.If the diamond comes out it is lost or you if loose the diamond and prong its still LOST. WTF??? This place is a scam and the sales people tell lies in order for you to buy the ESP. I will never give them my money again.

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  4. My boyfriend bought me a ring from the Kay Jewlers store in the Haywood Mall in Greenville, South Carolina and when we got it back from being resized all of the Rodium had been taken off and all the diamonds had been messed with and it obviously had not just been resized. When I took it in to ask to get it fixed the Sales Rep helping was very rude and was not willing to help with the situation at all! I ended up having to argue with her for over an hour until she would finally do something about it. Now I just got it back from being fixed again and the silver band is NOT real sterling silver. The band turned black 5 days after wearing it and when I tried to use sterling silver cleaner to try and clean the black off it completely took the "silver" off. Now I'm worried and wouldnt be surprised if the diamonds on the ring were fake also. The service at Kay Jewlers is not up to par and for having as big of a name that they have, they are an awful "diamond jewler." I will never buy from them again, and I will pass on word to others I know about their awful service so that other people dont have to deal with the awful service and quality that me and my boyfriend have had to deal with.

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  5. Kay's is nothing but a lieing piece of shit they say that your jewelry has a warranty but when you go in to get them to fix what needs to be corrected they wont. Saying that it isn't covered by the warranty. Then wtf!!!!! Why tell people that there is a year warranty on the jewelry.

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  6. Similar situation, my boyfriend bought what we thought was exclusive, "keep your heart open sterling silver pendant. It begin to peel 8 months later. I was told by assisting manger over the phone, that should never happen, bring it in and they will replace. By the time i went into the store, the manager said that was not unusual and happens all the time with silver. Etc, i didn't know i was buying costume jewelry. Every fake kiss begins with Kay. Jane rumours should be missed that they are taking her collection. Poor business, in going to contact get and corporate.

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  7. They offered to repair an engagement ring after realizing that the bridge stones where loose during a cleaning, They altered my wifes ring against her will through miscommunication between Kay and the jewelers repair shop, after over 2 months of headache, they offer my wife a one hundred dollar gift card? They have the worst customer service, non of the reps where helpful and now my wife is stuck with a ring that has been altered. Kay and Jared are both under Sterling Jewelers so beware of both!!!!!

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  8. I now only have one purpose for the remainder of my days. To make sure as many people as possible know they must not do business with Kay Jewelers! Some of you may recall my posting back in August telling about them chipping the genuine, natural ruby in my wedding ring. Today I was told my ring has been lost! Please people, share this with as many people as possible. I will never see or wear my ring again, the one I have had for 36 years. But lucky me, they insured my ring for $1,799 (no, not $1,800!) and I should come in and pick out something. Why in the hell would I ever go down that road again? And how exactly did they come up with that amount? Of course, she made it very clear they can't just give me the money. And when I demanded she credit my credit card immediately for my prepayment to have the ring resized & retipped, first she said 'no' and then she said she would have to check with corporate first. Are you F'ing kidding me, why in the hell would I pay for repairs done on a ring I will never have! Let's see, screwed me 1,2,3 times ..ya, it felt so great I think I would like you to screw me again! And it's not just Stephanie, who claims to be the manager of the Valley View Mall store, who is incompetent, but obviously their repair shop in the Cities, and the very reputable custom gemstone dealer where my ring was sent to find a suitable ruby! But, Stephanie doesn't know who that was but I can call the corporate office and they might be able to tell me! And the only reason this was learned today is because I have been hounding her to find out the status so apparently the Cities shop manager called that very reputable dealer today and was told it was lost. Hmmm, don't you think any place that handled diamonds and gemstones would have some very strict handling guidelines in place? How does a diamond/ruby ring get lost? Do you see just how many GD things are wrong with this story?! I'm beginning to think I have somehow been scammed but can't quite put my finger on how this would be to their advantage. Please educate me if you have any thoughts. My oh-so smart husband has hit the nail on the head. When they found out how much it was going to cost to replace the natural ruby, they determined very quickly that if we just tell the customer the ring was lost, then she will have to use the so-called insurance option and come back to the store to pick out some of our overpriced crap! I had a VERY interesting discussion with the manager of Zales, whose store is just across from this Kay Jewelers at the Valley View Mall in La Crosse, WI. I won't make my next decision until I speak to the district manager, who has about 24 hours left in the "promised" call back. Need even more proof of their lies ...Stephanie told me the vendor lost my ring. Amanda, with the customer care team, told me my ring never made it to the vendor! Come on, people, there is power in numbers; let's keep spreading the word.

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    Replies
    1. Hire an attorney and sue them!

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    2. Feel free to contact me, I am dealing with them right now. I am thinking about starting something similar to an anti-trust campaign on change.org. My email address is ariana_michele@yahoo.com

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  9. These people are full of it!!! Purchased my husband wedding band from them and brought the so call insurance! However my husbands ring got stolen from his job! Got the police report as requested then they come back with the lame excuse because our home was not broken into and then the ring was stolen that it could not be replaced!!! Stolen is stolen and the insurance was well over a hundred dollars and they do not want to credit my card or anything!!! Used to love Kay Jewelers not anymore!!! DONE!! AND I MEAN DONE!!! Do not purchase the insurance it is not beneficial to you at all!!!

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  10. I to have been a long time customer of kay's. Last christmas (2011) my husband surprised me with a new diamond. On my first 6 month check they told me i had a few lose diamonds and they would need to keep it for repairs...not to bad about 3 weeks it was back. In october i noticed that one of the small cluster diamonds was missing took it in on 10-6-2012 at that time they told me that the center diamond was chipped WTF!! We paid over $3500.00 for a ring and in less then a year we are haveing problems with it....but thats the least of it, the ring went to be repaired on 10-6-12 i haven't seen it since. I am done with Kay's and plan on standing in front of there store telling as many people as i can not to shop there! Oh also don't fall for there "Christmas Bonus Bucks" promotion when you by an engagement ring at Christmas with out
    reading the fine print. They neglect to tell you that you that you first have to spend at least 300.00 to get a 100.00 off. I had $1500.00 "Santa cash" when i got my ring they gave me till june to use it.....do the math i would have had to spend 4500.00 by june to use the $1500.00 bonus.
    WHAT A RIP OFF!!!!

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    1. So sorry to hear and see that Kay's is doing this to consumers. I also feel like standing outside of their store and warning all customers, but I think posting complaints everywhere you can on the internet to warn prospective customers (including fb with requests to share) and possibly flyers may be a better option. Another effective option to report unethical, bad business is to go to your local newspaper or newschannel. This would reach a large audience.

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  11. what a shame that a company like yours has employees like you do, working at your shop. months ago one of your employees had a problem at my shop, took care of it, gave her purchase to her for free. however, she continues to bad mouth me to fellow mall employees, to my employees and any body else who will listen. ashley really needs to grow up and move on from this experience, however, the child that she is this will not happen. poor danbury fair and anybody who has to deal with her. i know that this will not get solved but at least i could vent a little.

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  12. My Fiance bought me an Open Heart ring with our birth stones and our anniversary date in August. It was an online purchase. In November my one stone somehow managed to fall out of the setting. This is a ring that i don't even wash the dishes with, i place it to the side in a ring dish. So we took it to our local Kay store to send it in for a repair. While there the associate sized it to a smaller size to also be sent off with the repair. She told us it would take 4 weeks at the most. That was November 16, 2012. Today is January 11, 2013. We were told yesterday by our same associate after she called headquarters anothe 2-3 weeks. So I took it upon myself to call headquarters today and see what the whole ordeal is with this simple repair. The person I spoke with was a "Diana" EXT 1292. She apologized to me and said she was sorry and was going to see what the holdup was. She calls down to the repair department and quickly gets back on the line with me. Her answer is that the shipment box that it was shipped in still has not been opened. So I asked that since I am calling and this is 2 days in a row to see what is going on if they could please open the package it came in and start my repairs. Her reply as a trained professional was and I quote..'That is not our procedure. You are not the only person that has called this week about a repair that has taken to long.' So I said well what about I have the ring refunded. She then explained to me that headquarters does not do refunds that only in store does. Well in store does not handle online purchases was my reply. She then told me you go to the store and you tell them you want your ring refunded and if they have a problem they can call headquarters. Just Bring them the ring she says..!!! The ring that is in the repair shop for another 2-3 WEEKS!!! So I said does that make sense to you that i show up without a ring and get the refund? So she replied that they can call headquarters. I said I will make sure they call you Diana EXT. 1292 if there is a problem since you promise there will be no problem. Then she tells me well maybe I can give you a promised date of repair and back in store in 2-3 weeks. It has beeen almost 2 months and we have heard the same run around the whole time. Not only is the customer service unprofessional they also have absolutely no education. This is one customer who will no longer deal with Kay Jewelers.

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  13. On 12/18/12 I opened an account @ the Kay Jeweler store located @ 4800 Fashion Square Mall A132 Saginaw Charter Township. I purchased my daughter a Heart Charm; sent it out to her the next day (Madison, TN) for $9 and some cents. Well she returned it back to me on 1/3/2013; majority all the stones were out of the charm. Yes they exchanged the charm, but I feel you should have paid for the return as well. She had the charm maybe six days when u calculate the days it takes to receive it and mail it back. This is the 3rd time that Kay & their sister store Osterman's has really disappointed me. I will not support this change anymore and I have shared this information with family and friends. The Store Clerk's, Asst. Manager and Manager was Rude and she be fired along with the Customer Service Rep. If it wasn't for the customers spending their money, would your business be open; then you should treat your customers with respect and do what's RIGHT BY THEM!!!!!!!

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  14. March 17, 2013
    I NEVER WROTE A NEGATIVE REVIEW - BUT KAY JEWELERS WARRANTS ONE - This was the first time ever at a jewelers, that I requested a refund. The piece of jewelry broke two times in one month. They rudely replaced it the first time and wanted to replace it again and refused to give me a refund. It has lost all sentimental value (I received it from my daughter) and instead represents my frustrations and dislike of the low quality, unethical company that does not stand by it's products. Their claims are untrue. In conclusion, I never had this experience, because I always purchased and received quality items and they weren't from Kays. My daughter had a lesson learned - don't believe everything you hear, especially if it's Kays.

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  15. Recently I went to Kay's in my hometown and asked them to reset a diamond that had been my mother's. I also asked for a quote for having my diamond studs placed in a ring with a garnet in the middle. For my mom's diamond, they quoted me $550.00 and I told them to do it. For the other one they quoted me $750.00 and I told them I had to think about it. When I came back about two weeks later to pick up the diamond, one of the ladies told me, that she would work on the price for the other ring. Since I was a more than once a year customer, they could go a little lower than the $750.00 quoted. When I came back, they had an event with jewelers on site. They quoted me $1,396.00 and I told them, absolutely not. We chose a different setting and the price came down to $950.00. I don't know what happened, but neither price was to my satisfaction. I left and went to a family owned jewelry store. For the same setting as the $1,396.00, they quoted me $664.00. How did this happen? I will never go to Kay's again.

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  16. My local store used to have a manager who exuded customer service and the staff were polished and friendly. In the last 5 or 6 years I have watched the store go downhill with staff who act like it's an annoyance that you've walked in. I was there yesterday and 3 different staff interacted with me and each one was rude...no smiles, no "how can we help you?"and were accusing in tone because I'd come to see if my jewelry would happen to be back from repair two days early than the date on my slip. I had asked the question nicely. (The repairs were indeed back so this was not an unreasonable request.) Needless to say, I will not be back. I will drive out of my way the next time I need to have my 6 month check on my diamond ring and I will not purchase from Kay again. I don't see how this store (or company) is going to survive in this economic climate It is just not a pleasant experience to go in. My local store is in the capital City Mall, Mechanicsburg, Pa. I am DONE with Kay Jewelers.

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  17. My husband bought a one karat solitaire ring for my 50th birthday, six years later they see on an exception it has a fracture through the diamond and makes it valueless. Great a $3000 ring down the drain. I had bought the warranty to have it checked every six months then our local kays leaves town the nearest is over 30 miles away. Then we move and when I finally find the nearest store it has been way past the six months and they say I can have it replaced for a little over a thousand dollars. I say I was ripped off, first how does a diamond fracture that easily?

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    1. I'm having the problem now...we move a lot (military family), this last move was September 2013. I took my ring in Dec 2013 to get it cleaned. She inspected the ring and said a diamond was cracked/chipped. I said ok. Then she told me I was 2 months past my 6 Month Inspection that I would have to pay for the repairs. I told her, i knew i took the ring in, in August. She said no it down for April. Well they call me back with an estimate of $968. What??? That's half of what my husband paid for the ring. She also said it was 3 of the 6 diamonds that were cracked/chipped. I'm not paying that. I don't see why they can't just fix it under the warranty it's not like it was years. 2 months...really?? They brought the amount down to $468 +tax. I'm still fighting this, I shouldn't have to pay a dime. And this ring was replaced 6 months after the original purchase because the center piece that holds the 6 diamonds wasn't holding them in correctly. I should've known from that one issue this was going to be a life long problem. Thanks Kay Jeweler's for ruining a dream that my husband had accomplished, giving me a wedding ring he felt proud of me wearing. Now it's a piece of crap since we don't have the money you are asking for.

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  18. I got married June 12th 2013 in Las Vegas. We had bought a ring at the Kays in Dothan Alabama. For some reason we had the most unfortunate experience with that ring repeatedly the ring was sized but came back either too small or too big. On the week prior to leaving for Vegas we stopped by the mall and asked if the ring could be stretched just a bit since it still just didn't fit right. The manager said sure and took the ring to the back; when he returned he said he would need to send it off to be resized. At that point my fiancé told him that that was not an option because we were leaving in just a couple days. He then revealed that he had broken the ring trying to stretch it! Needless to say we were upset. The plan ended up being that he would send it off, have it fixed and sent back to his location and overnight the ring to a location in Las Vegas and we would pick it up there. All of this came about except instead of overnighting it another employee sent it regular mail. We were married on Wednesday. That Monday we called Kays in both locations and finally figured out what had happened. The arrival date for the ring in the Las Vegas store-Thursday morning!! Okay here is the part where excellent customer service kicked in when we talked to C.C.. after getting the whole story she had us come down. She had looked up what our ring looked like and located options for us to view that were similar. We found one that actually almost completely matched my set, better than the original purchase. We fell in love. She worked magic in allowing us to purchase it by helping me open an account until the other ring could arrive then refunded that back. Sent us all the paperwork in the mail. She took the ring and had it sized while we waited and worked late to get it to us. She helped negotiate the price to get it to the same price as to what we had paid for the other one. She basically worked several miracles to avert this tragedy. We had a ring for our ceremony. More perfect and beautiful than the one we had gotten in Dothan and we owe it all to C.C. at the Kay Jewelers in Meadow Mall Las Vegas. Thank You C.C. you saved one of the most important days in our lives and we really appreciate you!!!!

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  19. I have had the worse experience dealing with Kay's ever. I will never buy anything from them again. I would not recommend them to anyone. I have been dealing with my ring losing stones for 3 years now and have been without my ring for longer than I have been able to wear it over the last 3 years that it has been in and out of the repair shop. Now they are giving me the option to swap out the ring but it is like pulling teeth because Kay's will not work with you at all, I have been without my ring now for 10 weeks and cannot exchange my ring now until Dec 13th. My story is much more complicated much more detailed but it's not worth giving the time to Kay's because I have already put in too much time and effort driving back and forth to the stores trying to get all this resolved. Never will I buy anything from Kay's, stay local.

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    1. THIS WAS A WEDDING RING/BAND SET AND ALMOST DIDNT HAVE IT FOR MY WEDDING ON 6.01.2013 BECAUSE OF THE MANY REPAIRS AND REPAIR TIME. I HONESTLY THINK THAT KAYS WILL BE GOING UNDER SOON. SUCKS FOR ME B/C THE WARRANTY I HAVE WITH THEM.

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  20. When my husband bought my engagement ring they spelled his last name incorrectly. Now when I go every 6 months to get my ring inspected, it takes about 2 hours, because like the idiot that spelled our last name wrong, they cant fix their mistakes either, and find my information. I called corporate and they are just as helpless. They told me that they rely on the receipt not their computer systems. PLEASE NOTE IF YOU ARE IN TO JEWLERY SCAMS, MAKE A FAKE KAY RECEIPT BECAUSE THEY DONT EVEN RELY ON THEIR OWN INFORMATION!!! HA WHAT A JOKE! I plan to be married for 50 years, so I will have to go through t his hell 100 more times! Perhaps I should just trade my ring in somewhere else and get the reputable customer service I expected from the beginning.

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  21. I bought a Bulova watch for my Wife for Christmas at our local Kay's. In less then a year the band broke. We sent it off for repair. It took 3 months to come back. She had it for a few months and it broke again.Back to the repair shop for another 3 months. Since that time I have had to send it off about 9 more times for the same reason and the same broken pin.I just got off the phone with Kay's Corp. Office. They told me that it's normal wear and tear on the band. I asked them to please explain how it can be normal wear and tear for the same pin to break after a few weeks. I also told them that I have bought watches at Wal-Mart for less then $20.00 that are now 15-20 years old that have never broken. I gave over $300.00 for this watch and in 5 years it has been in the shop more then on my wifes arm. The lady on the phone asked me what I wanted them to do about this. I told her all I wanted was for them to fix the watch right. She told me it would be yet another $21.00 for them to fix it. I'm really getting sick of Kay's Jewelry and there BS about normal wear and tear. SHAME ON YOU KAY'S JEWELRY.

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  22. I"m so pissed off. My husband and I have been with Kay's since 2006. In 2010 he bought me the open heart 14k necklace for mothers day. I've taken it in a couple of times to get fixed. A couple of weeks ago it broke again and I took it in so they can fix it. The lady tells me the necklace was silver and not gold and she couldn't fix it. WTF I told her there has to b a mistake this what you guys gave me from the last repair. She kept assisting I go home and look. I don't own or wear any silver necklaces I told her. So I left the store and emailed customer service. She told me to take my chain back to the store so management can look at it. So i did just that today. She and her assistant were on the phone with home care. I can hear the manger kept saying (trying to say it low) This is clearly not the the gold necklace she should of noticed that. I felt like some kind of lair. She finally turns to me and says you can clearly notice it wasn't the gold chain didn't you notice the difference?I told her no I never owned a silver chain and I never thought twice about making sure it was my gold chain when I got it back. Like really Kay's a big corporate company and I've been doing business with them since 2006, why would I even think twice about it. After phone calls were made and the manger stating over and over I should of noticed to people she was phone with, I was told there was nothing they can do about it. I'm not the one to make a scene in the store, so I left. But never am I doing business with this company again. And as for the credit account we have, that's going to be closed really soon. I'm so disgusted with they way the manger handled it and made me feel. $625 of our hard working money just went to waste because I ended up with a silver chain instead of 14k my husband purchased. Now I'm questioning if my diamonds in my wedding ring are real. I've had it sent out twice already.

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  23. For the last couple of weeks "Gold Rush" has had a problem with the show stuttering and breaking up... It's pissing the shit out of me and many other views and we were wondering if this is some sort of a game you assholes are trying to punish us for, but the tech problems are making it impossible to watch. Currently I am listing all of your sponsors and boycotting them for the foreseeable future til this game of drones is over and all of these shows are replayed in full without any tech problems. This is intolerable. We have been faithful viewers and don't deserve this kind of disrespect.

    Volkswagen,
    IPod,
    Home Depot.
    Polaris,
    Geiko Insurance,
    Yellow Tail Wine,
    Absorbine Plus,
    Vizio,
    Fast and Loud
    and all discovery channel programs.
    Alaska tourism,
    Horrible Bosses,
    Honda,
    Walmart,
    Kay Jewelers,
    Call of duty..
    X box 1,
    Zulily.com,
    Reverse Mortgage Connection,
    All discovery channel programs.
    Zales, (Unstoppable Love),
    Toyota,
    T Mobile,
    Bosch Wiper blades,
    JBL Charger,
    Ensure Active,
    Disney and Marvel characters games,
    Subaru,
    Seiko Watches,
    Fast and Loud, All Discovery Channel programs.


    We are getting 1 word out of 8, if we're lucky. I endured the entire program to compile this list of sponsors to contact about your shoddy broadcast. None of the other channels on my channel selectors were having any problem... I think your sponsors should think again about airing their commercials on The Discovery channel. They aren't reaching the consumer and worse they are causing frustration and I would think that that would hurt sales.

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