Justice For Girls Corporate Office Headquarters

Justice For Girls Corporate Office Headquarters
Ascena Retail Group Inc. (Tween Brands)
8323 Walton Pkwy.
New Albany, OH 43054-9522 USA
Corporate Phone Number: 1-614-775-3500
Fax Number: 1-614-775-3938
Email: info@tweenbrands.com
Customer Service Number: 1-866-246-5822




40 comments:

  1. where the f do you get off firing someone for giving the 50% discount to people that they live with when it was said they could?

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  2. could you make longer tops

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    1. no they are too busy being rude to customers to attempt to assist any of us.

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  3. I attmepted to buy my granddaughter an outfit at the Justice store in Winchester VA and your store has a 40% off sale, however when you attempt to use your other coupon you earned for the fun bucks, your associates decide to charge the the most. What a rip out, you can't use the fun bucks, or the clothes cost more or you can do the math at check out and be denied the sale price. Your assoiates are very rude and untrained. I have shopped at your store for 15 years when it was limited too. but never again. You failed to meet anyone's expectations.

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  4. I am Extremely sorry for the service you received. I am assuming you were trying to use both the Fun card/J Buck and the 40% coupon at the same time. You cannot use to coupons at the same time. What the associate should've done was break up your transaction. For example, If you was using one Fun card they would ring up your merchandise and stop when you got to $50 before tax or close as possible then use the fun card. Any additional items would be rung up in a second transaction using the 40% off coupon. This will all you to use both coupons, save money, and earn more fun card/J bucks! :)

    - A Justice Brand Rep!!!! :)

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  5. Hi, my name is Beth and I have recently had an awful experience at the Justice store in Valdosta,GA. two young girls were working over the weekend while I was shopping for my niece. while I was in the store, these two girls were extremely loud and were saying crude things about other people. when I tried to get assistance, I couldn't get either of them to get off their cell phones,in order to help. I hope something is done about this, I have spoken to many of the teachers,and parents I work with at a local private school, and they have decided not to shop there also.

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  6. My granddaughter was hired to work a Justice stop in Michigan City Indiana at the Light House mall. The first day she worked she had a very good experience and her manager was very nice to her even when her shift was over the manager told her to call her when she got to her car so she knew she was safe. The second day she worked was Black Friday and the head girl she worked with was horrible. She kept yelling at my granddaughter and when a mom gave into the store with her son, the mom asked she they had a restroom she could take her son to because he had to go to the bathroom very bad, my granddaughter asked her boss if they could use the restroom and her boss told her NO. The mom was in tears and told them she would give them her bags to hold onto while her son went to the bathroom and the boss once again said NO, my granddaughter then told the mom as the mom was pleading for her son that she would ask her other boss and that boss got snotty but let the child use the bathroom, then both bosses yelled at my granddaughter for trying to show kindness to the mom and child. My granddaughter got very upset and told them that she quit because they were not nice people. Then when she went to the back to get her purse and coat she could not find her keys but noticed that her purse had been rumaged through and her coat moved slightly. She called her mom to come help her. She went out to the car to make sure she did not lock them in there. He mother and I arrived and walked back to the store for her to once again take a look in the back for her keys. The boss who had been so mean to her came out of the back shoving food in her mouth very unappropriate in front of customers with a very rude tone of voice and very unprofessional.My granddaughter went into the back and suprisingly there set her keys on top of a TV they have in the back. The rude boss told her that they is why they put things in lockers with a key, however the employees were told they don't get a locker because they are new and don't get one. We left the store, made a complaint with the mall security because someone had taken her keys. I am calling the Better Business Bureau and reporting them and placing a report with the police. My daughter asked for the manager's phone number because she wanted to talk to her the boss on duty gave her a false number. What a horrible way to treat an employee. It was also told to us that these bosses were talking about how they would make it hard on the new employees so they would quit. YOU SHOULD BE ASHAMED OF YOURSELVES. This store owes my granddaughter an apology and THEY SHOULD BE FIRED!!!!!! I can not believe what mean people you hire. This young lady was very excited about her first job and came home after her first day very excited and couldn't wait for the second day and then you have these wicked people who destroy everything for her. What a horrible place you have. I will call who ever I have to call to make it known what a horrible place the Justice for Girls store in Michigan City, Indiana is and how rude and disgusting the people of Justice are. Hope you are proud of your bosses in that store because they have done a horrible thing.

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    1. I too have had similar experiences at the Justice in Michigan City-Lighthouse Mall. I have spent thousands of dollars at that store. The first several times, I just assumed the manager was having a bad day. Today, I was in the store returning an obviously defective item. I asked if there had been others that have had the same problem with that particular item. She gave me absolutely no eye contact and was rude and unprofessional. I am sure this is the same "manager." I too am a manager, and if I ever treated my employees or the public as she has (multiple times), I would be fired instantly. I am calling corporate first thing in the morning and I will continue to call until something is done with the unprofessional demeanor.

      I have heard her talk to the employees like they are dirt. This behavior is totally unacceptable!

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    2. My daughter is having a similar experience with the head manager she works with in OH. All the other managers at her store are sweethearts but the head manager is rude and nasty. My daughter has worked with Justice since Nov 2012 and has never missed a day of work, called off, or been late. Last night she came home in tears. She was scheduled to work 5:30 - 9:30 but the manager wanted to do some additional cleaning. She never asked her if she could or would stay just told her to. My daughter complied and began doing what she was asked. When 10:45 came around and I hadn't heard from my daughter I called. The manager (who knew she was talking to her mom) promptly told her that she was on HER time. Excuse me, but after 9:30 my daughter is on MY time. When my daughter went to talk to the manager about her availability for July and August due to her upcoming sport season, the manager was rude and threatening. My daugter offered to work everyday prior to 4pm as needed and anytime on Saturday and Sunday until school started. My daughter, in the spirit of being flexible even offered that if the manager needed a night closer for one or two nights a week that she would work something out with her coach. The practices are 6 - 8pm Mon - Fri. The manager told her angrily that those hours "do not work for her" and they are going to have to "discuss" the issue with her sports the next time she works. Im sorry but my daughter has done this sport since 7th grade, she is not giving it up her senior year. Also, Im having a hard time understanding why, since my daughter offered her 50 hours of availability per week that the hours would not work for her. After a few more snyde and rude comments they left the store at 10pm. Its understood that its policy that the manager walks out with her girls to the parking lot (they all park in the same place) and in the spirit of safety make sure they are in their cars and drive off before the manager drives off. Well apparently last night the manager could have cared less since she walked 20 feet ahead of my daughter, got in her car and drove off before my daughter was even in her car. I can tell you it would have been and insurance and HR nightmare if anything had happened to her. Since Justice typically employs students as their part time workers they need to learn to be flexible with scheduling hours. My daughter showed a willingness to be flexible and work with her manager but the "adult" in this situation was anything but flexible.

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  7. After an unfortunate experience in the Woodbury MN store, I'd advise everyone to double check your refund price.

    Yesterday (11/27/12) I was cheated out of over $4 when returning jeans with the tags still on them, and the receipt showing the price I paid.

    Also, denied a refund on 2 tops with the tags still on them, because I'd mistakenly brought the "gift receipt" instead of the original receipt. The reason stated "we don't know how much you paid for them".

    I will be calling customer service today to attempt a resolution.

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  8. After speaking with 2 customer service representatives and the store manager, all problems have been resolved to my complete satisfaction.

    My granddaughter and I will be shopping at the Justice store in Woodbury.

    Thank you!

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  9. My daugther had bought some thing for Justice for girls and then decided to return them cause I her mother thought it was to much because she had a j-buck card but was told she could not use it on sale items will everything was on sale so how do you even use j-bucks nothing but a rip off,anyway when she went to return with the receipt,andtags all still on the clothes she was giving a gift certificate witch is crap cause she paid with her bank card but was not any asked if she wanted a refund back on her card,just because she look young don't mean you can asume she didn't buy it.Now she has a certificate that she can't use.crap.

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  10. trying to get through to the corporate office to get clarification on why they promote the store at 40 percent off and they don't let you use it when you have your J bucks. nowhere on the signs or on back of the J but cards does it state that you cannot combine the two. trying to get through to corporate they have their 1866 number but doesn't even register then when you call the headquarters they put you on hold which transfers you to someone who will call you back in 24 to 48 hours. sorry to say but I think they have it set up where the customer have to do all the leg work in order to get a deal I think justice for girls will be losing another customer today because I will not be shopping at a store that is very unclear for the . if the customer does not call in or complaining that they have these policies it will never get changed it another customers will get screwed out of the deal just like I didcustomer

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    1. It is clearly stated on the back of each coupon that the two cannot be combined.

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  11. oh now you have to approve my comment before you will post it so everyone else can see it. yeah save your own skin.

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  12. I purchased a pair of justice headphones for my daughter. price was blacked out on tag. took to register with about 8 other items. asked sales girl how much, and she said 65.00, and she told me I could use my J bucks on item to reduce to 40. brought home, they were defective. Had husband return, but at a different location. He got new ones, which were the same, however price was NOT blacked out and were only 40.00.so not only did I loose my 25.00 jbuck on the return, I feel like I was ripped off. Amazing how the 40% and j bucks cant be used together. So u raise your prices during the jbuck promotion and take advantage of your customers. Very unhappy customer.!!

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  13. I have to say that I, too, am very disappointed with the way Justice promotes rewards and discounts that cannot be combined. Unless you are purchasing exactly around the $50 range, then the J-Bucks/Fun Cards are absolutely useless as they cannot be combined with the concurrent 40% storewide sale. Also, when recently purchasing Justice clothing online, several items that were shown to be available and added to my cart were, in fact, sold out. I only find this out by email notification which arrives in the next day or two AFTER the incomplete order has already been shipped and is making its way to me. The frustration is only receiving a skirt with no matching top or sweats with no matching shirt. The website should be exact on the quantity of items available so customers don't end up ordering 2 or 3-piece outfits and receiving only 1 piece of it which will end up causing the customer the hassle of returning the item(s). Finally, the latest promotion of "buy one, get 1 free" ended up cheating me out of the discount when a $44.99 item became unavailable AFTER completing an order, taking my cart total down from 6 items to 5 items, thus leaving me without an opportunity to purchase another item for "free" in its place. Really, how hard is it to keep track of the quantity available on a computerized website? If an item is not available, the program should immediately recognize it as sold out and prevent the customer from placing it in the cart for purchase. Very frustrating and leaves me with the sense of some underhandedness taking place with the way JUSTICE stores are handling their marketing. Not certain I will feel comfortable making future purchases with this company.







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  14. I gave a gift certificate to someone. She went to the Justice store to use it and nothing was on the card. Plus the staff at the store was rude. Justice was certainly quick to bill my credit card for the empty gift card. I was totally embarrassed, and will never do business with this company again.

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  15. This store in Town East mall Dallas tax has the rudest young ladies! I was visiting from E. Texas and the ladies in Tyler and Longview are nice and helpful! First of all I took 5 pair of pants to the counter to lady just to get a price!! Nit my fault! She had an attitude the whole time! Then I don't care why but I was talking to my daughter about an issue and age decided to bust in! Rude!! Then she ran my card as credit never asking to, abs said that was automatic? SCAM!! Overall that store is ridiculouse! The only person working that day was the manager and she was non caring about her RUDE EMPLOYEE!!

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  16. I recently was in the Justice store in Merrillville,IN The Westfield Shoppong Mall. Tuesday March 5th during a snow storm and two of your managers were standing around talking about the other employees and on their cell phones. I felt like I was intruding they never pay attention or asked if I needed anything. I will not shop there again and i will make sure i let us know how rude your employees are.

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  17. terrible customer service and ridiculous return policies if you ever try to return anything you've purchased online.

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  18. My daughter loves Justice but I'm running out of time! I purchased a sleeping bag for my daughter as a present got it home to wrap it and it had a huge snag. Took it back and got a new one. The 1st time my daughter goes to use the sleeping bag the zipper falls off the track on the bag that the sleeping bag goes into to store or carry it. Now of course the bag doesn't close. My daughter loves the sleeping so much I decided not to return it. Now my daughter goes to use the sleeping bag this past weekend for the 3rd time and the zippers on the sleeping bag fall off! This is CRAZY! I call the corporate office and the women tells me I can't talk to a live body that I need to leave my information on a message and someone will call you back in 24 to 48 hours.

    I shop at 3 Justice stores and they don't have customer service! I'm tired of going into the dressing rooms and them having stacks of cloths on the floor on the hangers and draped over the sides. If you need to get an item up high that you can't reach you have to go and track someone down. Then they only have two employees working at the entire store and the line is out the door to pay. You have a great store but you need to get your act together! Again, this is CRAZY!

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  19. I first started working for justice 5 years ago. I worked for Limited Too in 2008 and continued to work for the company when it turned into Justice. I have worked my way up the chain from being a sales associate to an assistant store manager. I got pregnant in June of 2012, was denied a raise in Nobember of 2012. This led me to believe to that my district manager was discriminating against me. Then when I cam back from maternity leave the district manager demoted me and cut my pay without my acknowledgement. I was working as an Assistant store manager at a sales associate pay. I tried to get my pay fixed as having a baby is not cheap especially being a single mom. Instead the company fired me.

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  20. I received a card in my mail several days ago promoting a BUY ONE GET ONE FREE sale at Justice. The card stated that the sale was going on for 4 days only, so on the first day of the sale, I took my daughter. Needless to say she was very disappointed when we learned from the sales associate that Justice corporate office had decided to not go through with the sale. Considering that I spend thousands of dollars on these clothes every year, the least that Justice could do would be to honor a sale that they promoted!

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  21. how do i properly resign from justice?

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  22. Former Justice EmployeeAugust 20, 2013 at 12:43 PM

    I would say that some stores have better customer service than others. Anyone from Michigan I would recommend the Great Lakes store. I worked there for about 7 months and it was amazing. All of the employees there were super friendly and fun. The managers were fun but also always helpful. It is at the Great Lakes Mall in Auburn Hills MI. I am not biased because I have also gone to the Somerset location in Troy, MI and the staff there did not greet me at all. Did not even ask if I was finding anything and then only spoke to me at the check out. That was so not like the great lakes store at all. At my store we were instructed to always greet the customer right away. I think it depends on the manager at that store. But if you are from Michigan go to the great lakes store in auburn hills, worth the trip for great customer service and nice people.

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  23. Horrible company. Won't shop here again. *anything* mt daughter wants can be found elsewhere.

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  24. This company charges extremely high shipping and the more you spend the higher the shipping costs. The orders take longer than anywhere else to receive and forget trying to get a hold of customer service. Would not recommend Justice for girls at all.

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  25. Where do I begin...I placed an order on line. Justice charged my bank card twice totally over $500.00. I went in to review my order and there was no order. So not only have they received 500.00 from me I have no clothes for my daughters. I have spoken to about 6 representatives at Justice after waiting literally for over an hour just about each time I called the Customer Service phone number and nothing has been done. I have heard ever lie possible, we dont have any supervisors, there is no supervisors on the floor and the one that really took me over the edge on Saturday at 1130 I was on the line with Mark at 12 midnight the phone line went dead. I called back and they were closed. Do you think his tail even called me back...absolutely not. Justice needs to do something before they go out of business for poor customer service. They are to darn high to be treating people nasty. Not to mention when I began this ordeal I kept getting a message that they were having trouble with the phone system. Basically I have had a horrible experience with the Call center. I do not recommend anyone placing orders on line with Justice ever again. It has been 4 days and I am still waiting on someone to call me back. I am currently sitting on the line waiting for someone to pick up based on my timer... 54minutes... Ridiculous!!! I have spent thousands of dollars at Justice and to receive this kind of poor customer service I dont think I will ever go back. My girls will just have to find another store to fall in love with because mommy is done.

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    1. WOW... I TOTALLY AGREE I JUST HAD A BAD EXPERINCE WITH A ON LINE ORDER AND CANCLED IT. IF THEY CHARGE ME I WILL BE AT MY BANK TO REVERSE THE CHARGES. I WILL NEVER SHOP AT THERE STORE'S AGAIN.

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  26. Using a debit card is the same as paying cash. So why won't you refund cash when using a debit card? Ridiculous! I hardly ever shop at Justice and probably never will again. Your clothes and jewelry are a rip off anyway. The jewelry breaks within a few weeks and the clothes shrink like nobody's business.

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    1. Did you forget your debit card?

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  27. Can someone tell me who the DISTRICT MANAGER is at the store in Orange City, Florida? Also, is there a policy in writing about social media for the employees?

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  28. As a parent of a young girl who loves the Justice clothing, I am upset that most of your clothes are inappropriate to wear to school. The shorts have to be finger tip length and as your new line shows the pockets coming out the bottom, you can guess that they are not long enough. Why should I pay way too much for clothing she can't wear to school? Please think about these things when you design your clothes! I don't care to see their butt cheeks hanging out of their shorts! Longer shirts would be nice too to cover their bottoms when they wear the leggings! Thank you!

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  29. Hi, Justice Headquarters! I need clarification on your policy on returns. Today I had to return an over-priced nail salon kit for my daughter. She spent her bday money at Justice and I saved her the J-Buck so she could use it. The polish ended up being old and gloppy and the nail dryer did not operate after two sets of new batteries. When I brought it into the Tulsa Hills, Tulsa store, the associates were understanding and were going to refund her money. I asked if I could have the J-buck back so that my daughter could come in this weekend and spend the money, and the manager said that wasn't possible. Why should we lose the opportunity for a discount you offer when a valid return is made? Will you make a policy change to make it fair?

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  30. WOW..... PLACED AN ON LINE ORDER ON JULY16TH 2014 IT IS NOW JULY 23RD AND GUESS WHAT MY ORDER HAS NOT EVEN LEFT THE BUILDING ACCORDING TO THERE CUSTOMER SERVICE. AND I ASK WHY??? AND NO ONE KNOWS. WAS SUPPOSE TO HAVE SHIPPED MONDY THEN TUESDAY AND NOW THEY ARE SAYING IT WILL SHIP TODAY I SAID OH I DON'T THINK SO CANCLE MY ORDER AND WILL NEVER DO BUSSINESS WITH THIS COMPANY AGAIN. THIS ORDER WAS FOR MY GRANDAUGHTERS BIRTHDAY...VERY DISPOINTED AND HAVE READ ALL THESE REVIEWS. SOMEONE SOON NEEDS TO GET THIS UNDER CONTROL OR THE COMPANY WILL NOT SURIVE. THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. YOU JUST LOST ANOTHER CUSTOMER.

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  31. Recently, while shopping at the Grand Rapids (Alpine) Justice store, for my granddaughter's 9th birthday, I heard music playing ("I Know What Boys Like"). When I paid for my purchases, I mentioned how displeased I was with the music. The salesgirl told me "corporate headquarters" decided what was to be played and understood how customers felt, but could do nothing about it.
    Please change the music to be more appropriate for our "tweens". We can NOT shop in a store catering to young girls with such music.

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  32. J-bucks are not a reward when you take off the 40%discount. I have always gotten all the justice clothes i needed for all 4 of my girls at my local thrift store for 3-5$ an item. they wanted new backpacks for school so i thought i would splurge and get them justice stuff for school. when i saw the j-bucks i thought awesome rewards..... until i went to use them to get them each a brand new outfit for school. the 40% came off and i could not believe it! this is not a reward ! i see several other people are pissed about it as well . i suggest to keep customers happy since the prices are marked up 80% anyway that you make the j-bucks compatible with the 40% sale. i am glad that i never have to set foot in a justice store. i guess what made me the most angry was when i called customer service to ask why the 40% was taken off she said nothing and just hung up on me. bad customer service all the way around!!

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    1. so this morning i get a "follow up call" from some lady saying she is sorry for my bad experience but all she can do is forward this feedback to corporate. really ?!?!? then why did you even waste my time trying to call me? j-bucks are a complete rip off! why would i use them when i can get the 40 & additional 20% off?? it is so not worth using them if you jack up the prices. like i said earlier, i will continue to purchase my justice clothing at the local thrift store! i will never pay retail for them again.... anyone want some j-bucks or justice what ever they are ? i got three of each!

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