Justice Corporate Office Headquarters

31 comments
Justice Corporate Office Headquarters
Ascena Retail Group Inc. (Tween Brands)
8323 Walton Pkwy.
New Albany, OH 43054-9522 USA
Corporate Phone Number: 1-614-775-3500
Fax Number: 1-614-775-3938
Email: info@tweenbrands.com
Customer Service Number: 1-866-246-5822




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31 comments:

  1. I work for dresbarn I used to love it. Now I hate it we get talked to like we are kids. Cant wait to get out of there.

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  2. I was at west town mall last week with my grandaughter getting her some things that she had been wanting for some time and what seemed to be a huge fight in the stock room,the words me and my 8 yo grandaugter had to hear that day and come to find out it was the store asst manager a young red headed girl she was saying the F word and many more over some guy she had a order of protection on?? We were really upset we set out stuff down and so did about 4 others cause all the workers ran to the back to calm her down! This person should not be working in a kids store!!!!

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  3. I worked for Justice for about a month, but I couldn't stand the way the managers talked about all employees behind their backs. Very childish behavior, if you ask me. I would not recommend working for the company.

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  4. I went to Justice in Algonquin on Thursday. Since it was my day off I decided to go comfortable. Let me tell you they looked at me like I was going to steal them blind. I was doing early Christmas shopping for my daughter. Not only did they look down their noses at me and watch my every move through the store,when I went to the. front to pay the girl yawned in my face. Great customer experience,not.

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  5. I am OUTRAGED that JUSTICE,which caters strictly to girls would NOT be participating in breast-cancer awareness month at the Tanger Outlet Center in Riverhead N.ew York.....What kind of message does this send our girls regarding the importance of supporting this cause !! Large pink ribbons and promotional signs, proudly displayed by almost all other stores, were blatanty missing from Justuce , and the attitude of the salesperson was one of disinterest and annoyance. when I politely expressed my concern and disappointment for Justice's non-participation. Obviously, the focus of JUSTICE is profits only!.....Disgraceful to waste what should be an exemplary forum for all women, beginning with their young customers As a parent, grandparent, and breast-cancer survivor,I suggest that you re-evaluate your policy.

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  6. When looking to purchase clothing for my preteen granddaughter I thought I would check out The Justice Store. I had seen magazines with what appeared to be adorable affordable prices. I guess the nagazines I had seen were old. I just about Passes out.. alomost $45 for a pair of jean's I do not spend that much on jeans for myself. I digreas when we walked into the store located in The Mills Outlet Mall in Ontaro CA We my 71 year old mother and I were greated with "Hey Guys" Welcome to Justice....when explaining to the young women who looked bored veyond words " I have never been nor never will be a guy. She stated its a general term. AGeneral term would be addresses us a people or customers. Then another sales associate akso agreed. I wandered through the store becoming more angry. I decided my hard earned miney will be better spent else were. I will NEVER go into or spend money in a Justice store ever. And I will tell anyone who listens not to shop there either

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  7. I recently visited the Justice in Lawton, OK. I was VERY disappointed when the associcate (Katie) followed me around the entire store, but didn't offer any assistance. Just to reassure her and the company, I will never return to that store again. AND, for the record, I am a PHD Pharmacist; therefore, I could afford ANY & EVERYthing in that store! Not all Africian Americans steal!! Most of us money to afford the things we want!

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  8. Do not ever order from Justice online.....they have the worst customer service I have ever dealt with in my entire life!! I have never had the run around and been lied from more customer service reps in my life!!

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    1. I agree and will be calling the corp. office about it.

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    2. Also...did you notice that they block your phone number so you can't make any return phone calls to customer service after your first call asking for help. I have had to use multiple cell phones to get through to their customer service for follow up calls. I'll be blogging about my experience.

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    3. Don't even bother calling customer service they don't do anything. Unfortunately since they don't know how to take care of their customers they will soon go out of business.

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    4. oh no don't bother with the customer service or corporate lol they wont help you. I am a former Assistant manager of an Oklahoma Justice and they even treat there employees like crap! I have been waiting on a check from them for almost 4 months and have called corporate several times and got no where. I am trying to have a lawsuit against them for that and numerous other things they did to me while I was employed there.

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  9. I went Christmas shopping at Justice over the weekend 2 hrs from my house. I came home and started wrapping the gift and noticed the left the security tag on a pair of pants called the store and the girl said use chicken wire to remove it well in the process it tore a hole in the pants so I called the number online and they said sorry you have to drive 2 hrs back to the store to get any help. Never again will I buy justice.

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  10. I know who steals at justice and its a manager

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  11. i cannot get in touch with the corprate office for nothing the mager at justice was horrible and i want my money back for some merchandise had orginal receipts but gave me a merchandise credit the number i did call had me on hold so long i never talk to anybody can i called the better business burearu or something

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  12. DO NOT EVER ORDER ON LINE. VERY BAD SERVICE FOR GETTING YOUR ITEMS IN THE MAIL. I ORDERED DEC 2, 2013 AND STILL HAVE NOT RECEIVED MY PACKAGES FOR CHRISTMAS AS OF YET!. LOST IN THE MAIL. NEVER , NEVER ORDER ON LINE FROM THEM AGAIN AND I SUGGEST CUSTOMERS DO THE SAME.I WILL NEVER,NEVER EVER ORDER FROM YOUR COMPANY AGAIN. YOU SUCK!

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  13. DO NOT ORDER ONLINE FROM THIS COMPANY PLEASE LISTEN IT WILL SAVE YOU TIME!!!! I have had the worst experience in my life ordering from this company. First of all I did not wait till the last minute to get gifts I ordered December 14 and I still do not have all of my items because they left out one of my items and oh yeah its Dec 23. Then someone half ass did the shipping information so fed ex does not have a pick up location to get the item that they forgot to give me in the first place. You can not get through to speak to anyone to help you. I will never order anything from this place online again they are disorganized they do not know what they are doing and need to cut out online ordering if they can not do it successfully. I hate I even ordered from this place take my advice and go to amazon I promise you will get it sooner this place sucks.

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  14. 5 THINGS I HATE ABOUT YOUR COMPANY
    1. YOU LOST MY PACKAGE
    2.YOU HALF ASS DID YOUR JOB AND DID NOT GIVE FED EX THE RIGHT INFORMATION SO NOW I DONT KNOW WHERE MY PACKAGE IS
    3.I CAN NOT GET THROUGH BECAUSE OH YEAH YOUR CUSTOMER SERVICE SUCKS
    4.YOU HAVE RUINED MY NIECE CHRISTMAS THANK GOD I WAS NOT DEPENDING ON THE OVERPRICE SHIT YOU SELL TO PEOPLE
    5.YOU HAVE THE WORST ONLINE ORDERING SERVICE I HAVE EVER SEEN LITERALLY, I HAVE SEEN APES PERFORM TASKS BETTER THAN THE DUMB-ASS CUSTOMER SERVICE PERSONEL YOU HAVE HIRED

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  15. Ordered for my Goddaughter online on the 15th of December. Confirmation email said it would arrive by the 23rd...nothing came...I have now called their customer service only to hold 30-40 minutes per call. Fist call I was told their tracking system was down and someone would call me back within 2-3 hrs. Never happened. Second call same B.S., again, no call returned. Just called for the third time, waited a total of 36:52 to speak to someone only for her to try and tell me I cancelled the order. When I said that was untrue and to give me the date I supposedly cancelled she immediately became irritable. I then told her if that was the case I wanted a refund and she claimed I was never charged. So, when I gave her the date, time, and amount from my bank statement....she replied with dead air...yup...she hung up on me.Tried to then call corporate and that was a freaking joke.....you'll never speak to anyone there. This is what you get from overpriced Justice. Never ever shop there online or in the store for that matter. Stop putting money in these greedy corporate idiots pockets! I am so not done with this...I WILL drive to Ohio. Justice....I HOPE YOU GO BANKRUPT AND I HOPE YOUR FAMILIES DO AS WELL...cause that's what you deserve. What goes around come around.

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  16. This store is junk! The Murfreesboro TN store is run by a bunch of young women who are rude. Corpoarate needs to come in and clean house!

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  17. I have about had all I can take from what is constantly happening to my daughter, its actual verbal abuse that has got to be put to an end. My duaghter always asks the customers for their email and phone# but the customers get mad and won't give them to her so she is being threatened by her Manager that she will be written up for the fact that in this day and age people want their privacy with all the scams out there no information is safe. So she is being threatened after she has had 100% till lately. I don't even get info from my customers at my work site. They are even rude about it when you ask. So she is even being told she won't get a promotion that everyone else is going to get. She come home in tears in fact her hair has even been falling out due to the stress. I will not stop till I get restitution for this abuse and aggrovation you can count on it.

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  18. unbelievable....20 minutes with customer service over their error, told a supervisor was not available to speak with me, then representative faked as if she could no longer hear me. hello? hello?

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  19. Please ask your staff take down 20% flash sale sales signs if the discount is not given. As this makes it confusing for customers. I will no longer shop in your store due to this problem. Thank you. Tasha @ tashaomega@live.com

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  20. The cooperate for justice sucks ass they don't do what their suppose to they're liars and lazy. That took my money off my card and didn't want to do nothing about it but tell me they can't get my money back they took $475 from my card unauthorized and had so many excuses why they couldn't send a letter to my bank so I can receive my money. They're a horrible company and I will never buy anything from them ever.

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  21. My wife works for a Justice store in the LA County area of California, and she has the worst DSM, a guy named Jack! This Jerk cares nothing for his employees and couldn't even do the jobs he asks his employees to do. All he does is barks orders and takes calls when he goes into the stores, and never lends a hand. A leader must lead by example, and this guy couldn't lead a thirsty man to water. If you're a manager and you go to check on a store, you should be expected help out if it gets busy, or even cover a shift if you cant get coverage. Jack would rather stress his employees out to find coverage on their own, instead of doing what a manager should be doing and get it covered for them, by ether having another store help out or doing it himself! What really stinks is corporate could care less, they would rather have a person quit and hire a new one, instead of fixing the problem, which is upper management! If a company doesn't care about their employees, which make them money, then it's only a matter of time before that company goes under!

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  22. Justice & Brothers customer service sells arrogance.

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  23. 2nd order placed online w/Justice and once AGAIN something I ordered they are "out of stock". When I placed the order it was in stock. Justice doesn't bother to send a email explaining either, I had to send one myself. Terrible customer service. - No more Justice.

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  24. I paid with pay pal they wont credit paypal only store credit .....WHAT lost a customer

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  25. I am soooo LIVID! I ordered from Justice For Girls on 11-26-2014...all of my 17 ITEMS were IN STOCK...I have been checking my receipt to see on delivery, which was supposed to be on Dec. 8-2014...my CC has been charged and PAID, but guess what JUSTICE screwed up and SO did FED EX....IF i wouldn't have called today to follow up I would not be receiving my package at all.....the best news...over 1/2 of my ITEMS are now OUT OF STOCK! And to top it off, the customer service was sub par, and the overall manager of the call center REUSED to talk to me! Way to keep your customers "Happy" JUSTICE----NOT!!!! ONE ANGRY CUSTOMER!!!!!
    BTW--- I have called your customer service call ceters..they suck your supervisor REFUSED to talk with me after I had been on the phone for 55 minutes! I have sent 3 e-mails....NO RESPONSE!
    Tiffany Jund
    17 Alcoma Drive
    McCook Lake, SD 57049
    (605)780-0571
    (712)389-1063

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  26. I have had really awful customer service on the phone and online with Justice about an order I placed. There is no other company that I know who as ever offered such horrible customer service, and I shop online all the time. Here is the chat:
    Toni: Hi, my name is Toni. How may I help you?
    Toni has disconnected.
    Samantha: Hi, my name is Samantha. How may I help you?
    AMY NEUMANN: UM, DID YOU READ WHAT I ALREADY WROTE? THAT'S WHAT I NEED HELP WITH
    Samantha: That item is no longer available
    AMY NEUMANN: THAT'S NOT WHAT I HAD A QUESTION ABOUT. I PLACED AN ORDER ON 12/10/14. ORDER #TWNW382165898, AND I REMOVED ONE OF THE ITEMS #2311329 BECAUSE ORIGINALLY I HAD TWO, BUT NEED ONE. I JUST WANTED TO CONFIRM THAT THAT HAS HAPPENED BECAUSE I HAVE NEVER RECEIVED AN EMAIL CONFIRMATION FOR MY ORDER. MOST COMPANIES REPLY WITH ONE RIGHT AWAY. SO WHAT IS THE STATUS OF THE ORDER?
    AMY NEUMANN: I HAD THE ONE ITEM REMOVED VIA PHONE CALL SHORTLY AFTER PLACING THE ORDER, AND I WAS TOLD THAT IT WOULD BE TAKEN CARE OF, I SIMPLY WOULD LIKE AN EMAIL CONFIRMATION.
    Samantha: Yes that item is no longer on your order
    Samantha: Thank you for contacting Justice & Brothers! We hope to chat with you again soon.
    AMY NEUMANN: WHEN I PLACED THE ORDER, 2 WERE IN MY CART AND WERE AVAILABLE. I ONLY NEED ONE. HAS IT BECOME UNAVAILABLE SINCE I PLACED THE ORDER?
    AMY NEUMANN: HAVE ANY OTHER ITEMS MYSTERIOUSLY DISAPPEARED ON MY ORDER?! I NEED AN ORDER CONFIRMATION PLEASE!
    Samantha: You will need to contact our call center to place a re order
    AMY NEUMANN: WHY?!!!!
    AMY NEUMANN: THE ENTIRE ORDER????
    AMY NEUMANN: I DON'T UNDERSTAND.
    Samantha: The item was canceled completely off your order, If you would like to re order this you will need to call in
    AMY NEUMANN: SO HE DIDN'T UNDERSTAND ME WHEN I CALLED. FINE, BUT THE REST OF THE ITEMS ARE STILL BEING PROCESSED?
    Samantha: Yes the rest of the order is processing
    AMY NEUMANN: CAN YOU SEND ME AN EMAIL CONFIRMATION PLEASE? OR IS JUSTICE THE ONLY COMPANY IN THE WORLD THAT DOESN'T DO THAT?
    Samantha has disconnected.

    I cannot believe it! It's the holiday season! Who is running this company?

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    1. I wish I had read all these comments before I placed my order online 12-13 and paid $22 for next business day delivery! This is 12-19 and I have called customer service everyday and no one knows why fed ex has not picked up my order!!! they say they have a couple orders waiting at warehouse for pickup and probably one is mine!!! How do you not know! Terrible company and the worse customer service ever!

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