JoAnn Fabrics Corporate Office Headquarters

JoAnn Fabrics Corporate Office Headquarters 
5555 Darrow Rd.
Hudson, Ohio 44236 USA
Corporate Phone Number: 1-330-656-2600
Fax Number: 1-330-463-6675
Customer Service Number: 1-888-739-4120




22 comments:

  1. I really need to speak to someone at corporate headquarters regarding a situation. Customer service representatives keep throwing me around in circles. Please help! Both of the phone numbers listed above only get me to customer service. Thank you

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  2. Good luck jo_ann is. The sorriest company to. Either talk to or work for. Belive me I work at the one in north little rock ar and. It is shady. Just like their corp office. So good luck with this. You won't get any help at all..... they are dumb at running a buisness.... hell my manager. Tracie is a drunk and does drugs and they let her get away with it. Another manager. Lori commented to me she ain't SMOKING. So that is what's wrong with her. And. All around it is just a. SHITTY COMPANY.

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    1. My store manager is lydia and shes a bitch she doesnt care about her employees, shes rude, very very unorganized, even if we switch shifts and make sure theyre covered its still a problem, shes an idiot and hope that headquarters realize that she really isnt doing her job right, please get rid of this heartless person!

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  3. 330 656-2600 is Corp. headquarters

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  4. Sorriest company to work for, and to shop at. They treat their employees like shit, belittle them in front of customers. They are liars and thieves. There is very little customer service, if any at all. I hope Jo-Ann goes to hell and dies for all the misery they cause their employees and customers. Michaels and Hobby Lobby are the best. They should take some lessons from them.

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  5. Hi, I hope someone from Corperate reads these posts. Jo-anne built a new store in Sherman, TX. Its a nice store except in my opinion the way the store is layed out its confusing. It takes too long to find the item you are looking for. What happened to "Notions" being on the walls around the store? They were easy to find and shop, now "notions" are on different rows and it takes too much time to find what is wanted.
    I go in the store because there is a specific item I am looking for, I am not there to shop up and down the isles like a grocery store.
    The store in Sherman, TX is short-handed, there is no one to ask if you have a question. People are lined up to get fabric cut or lined up to get checked out. I waited to get my fabric cut and then I waited to get checked out. I probable spent 30 minutes trying to get these things done. I did not see a "For Help" sign. There was 1 person checking out and 1 person cutting fabric and this was on a Sunday and Monday, when I asked if they could get help at the checkout I was told everyone was busy. Where were they? I only saw 2 people working in the store, finally another person came to the checkout and helped. You need someone or 2 persons that can be available to help people and to answer questions.
    There were other people in line griping about the service also. So to sum it up, Nice store (difficult to find things) poor customer service ( waiting times too long)
    Would I recomend-------No Would I go back----Only if I had to. I would check Hobby Lobby first to see if they would have what I would be looking for. Thank you.

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    1. Why that sounds exactly like the new store in Toledo, Ohio. I too only go there now when I absolutely cannot find what I need elsewhere.

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    2. Same thing for Cedar Hill, Texas store. There were over 20 people in line to pay yesterday and only one employee checking - I left my purchases there and walked out. The cutting line wasn't any better. Scads of people waiting and only one employee working. I feel sorry for those employees - Hobby Lobby will be my store of choice from now on.

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  6. At the JoAnn store near me, in Centennial Colorado, there are signs posted on EVERY pattern drawer, "All patterns 40% off." Recently, the pattern I HAD to buy at full price (long story that was equally frustrating) was a Butterick pattern (4842) that was marked on the pattern envelope
    USA $10.95. The cashier rang it up at $9.99 and when I asked how $9.99 is 40% off of $10.95, I was told, "Oh, you never go off of the price on the pattern envelope."
    My question is, exactly WHAT price do you go off of?. Nowhere on the pattern do I see the words 'suggested retail price'. $10.95 is the posted price. I consider this 'bait and switch' or at the very least, false advertisting. I've contacted the corporate office, and although they helped me with other issues (Thank you Carol Sakata in customer service) they were unable to answer this question for me. My next call will be to the Better Business Bureau.

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  7. Who is the IDIOT who is in charge of the Sales Goals? You need to bring the Number's back down!! The Economy is still bad it has not gotten any better. You are comparing it to last year's sales and the reason why we did better is because you lowered the number's. Two year's ago we were in this same situation that we are in now, all of the Store's here on the West Coast are struggling the number's are way to high please lower the number's so that we can get more hours and have more employee's on the floor working, we have had people walk out because of hardly no help we have had a lot of theft because of it too. We have people coming up to us at the register that have been waiting in line and getting angry at us, asking us if we can call for more back up and we say that we are sorry but this is all that we have, and when we do call for backup either we get no response or they say they will be up in a moment and the line starts to grow longer and the customers get even more angry, even the manager's are the one's that say they will be up in a moment and end up taking a long time, it is really frustrating, it needs to get better, And not to mention we are barely surviving with our hours being cut some of us can not afford to buy food and on verges of having things shut off. So Seriously let there be a little light bulb go in someone's head like it did the last time figuring out that the economy is still bad and bring down the Sales Goals Numbers!!! A Very Concerned Employee who actually does care about the company, sometimes we feel that we can go in there and do a better job than what you are doing, i have been with Jo-Ann's for a long time now. Please do us all the favor and bring down the Sales Goal Numbers you will see an improvement in sales. Anonymous Employee

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    1. Sounds like a southern california store if you ask me. Just think, the competition has better deals that us, and customers come in wanting a price match, no wonder they go to Michael's. At least at that store, you find employees that will help, and are willing to help. Unlike a Joann store, where you get 5 employees all day, and people running around looking stupid.

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  8. In the WA area the service sucks. There is always lines to check out. And if you don't get coupons they are not going to help you out if you ask for one. You would be better off going some where else.
    They could care less to help you. I waited 10 min for a MGR. and never got one to answer my complaint.

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  9. I live in Arcadia , Calif and there os a Jo Anns accross the street ftom me. I hate these stores & they all would go out of business! Rude, stupid, brainless, every excuse to not help me. Never going back there & telling all friends not to go. Go downtown los angeles. Or The Fabric Shop, 17407 Valley blvd
    . La Puente, 91744, CA. Phone is 626-964-6300. Lets get jo ann stores to go out of business! They have no idea how to help people & don't care. Corpate office doesn't care either. Stop shopping there Please!! Force closures!!!

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  10. Close down all jo anns stores. Stop buying from them!

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  11. Dear Mr. Haverkost,

    I was recently at your Pewaukee, WI store where there were two people on staff on MEMORIAL DAY!

    I have been to many stores in my life where the facility was obviously understaffed and the employees were running around madly, trying to satisfy all of the customer needs. But I have very rarely been to a store where the employee at the register was actually to the point of crying after being berated by so many customers for the lack of help in the store.
    The problem was obviously not the employee's fault and there was nothing she could do to solve it.
    I left the store and felt compelled to write this note.
    I find it hard to believe that a company as large as yours would turn a blind eye to such troubling conditions.
    You are doing your customers and employees a great disservice by not providing enough staff to suit customer needs.
    As a professional that deals with many customers at a team management level, I would never allow my people to be to be subjected to such conditions.
    I feel sorry for your staff and you as an employer.
    I will no longer shop at Joann's.
    If for some unlikely reason you would like to take this complaint seriously I can be reached at jrtest@charter.net.

    Regretfully yours,
    Jason

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  12. I work for a store in Indiana & the service is absolutely terrible. Our head manager is one of the biggest bitches I've met. Not only does she walk around like she's top shit, but she also talks shit about all her employees. She told me today I could get fired for trading someone shifts. Which isn't true, I've never had a write up or anything. I'm the only surviving team member she has. She talks shit about every employee she has. But she denies it to your face. She's a coward & says she can't do anything because of "corporate" people quit our store all the time because of her. Our customers are always shitty towards us cause we can only have 3 people working at a time & we get overwhelmed. Over all its shitty service & my manger needs fired. They already send her to manging classes.

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  13. I want to applaud JoAnns for giving their employees the day off on THanksgiving. I'm appalled at the recent trend to be open. Everyone deserves that day with their family!

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  14. I have purchased lots from Joanns over the years. Recently my husband bought a fabric cutting machine from them. We went to the store in Centennial, CO - on Phillips St. to find 2 dies. Of course, the store was busy. We found one, but not the other. The only person I could ask about the 2nd die was the cashier. I simply asked her if she could call another store to see if they had it. (There were 5 cashiers - so she wasn't alone) She thought I was asking for the moon. I finally gave up and decided I would complain and talk about that particular store negatively as often as I can. It certainly can't help you.

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  15. to whom it may concern at Joann fabrics in Newington ct.06111 {Berlin turnpike location] My mother in law and i go to joanns a lot to purchase material and the kind we buy is anywhere from $35. to $109. a yard well the girls on the floor or at the registers are very nice .the girls in the material dept, are so rude i walked out..i went in about 2 weeks ago to price a sewing machine not cheap about 3000.to 5000. i went home to figure out which one i wanted the lady was a great help well i went in there tonight purchased expensive material and i was gonna go back over to most likely purchase the machine but the lady at the cutting counter was so mean and rude i did walk out after i got my material and i feel bad because the lady lost a large purchase of a machine because i didnt want to deal with joanns anymore whats wrong every time we go there they are like that if they dont like there jobs then quit and find another one even a lady in line said something to the material cutting lady ...its like i cut your material and dont ask me questions ......they need to get people that know what they are doing and are nicer to the public ....will i return not sure most likely not just in the last year we spent at least 4500. alone on just material but i will be going else where ....

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  16. I have never been as disappointed in a company as I am with Joann's! Good luck to anyone who needs to speak to anything other than an automated voice. The only "live" voice that can be reached is a voicemail greeting and you might as well save your energy leaving a message because NO ONE returns calls. I've left several messages with three different people in the corporate office, plus I've sent emails, and I haven't received a single return call. I have a very urgent and serious need to speak to someone in Human Resources/Payroll and I've explained my situation to them in my voicemail messages. It makes no difference to them ... they couldn't care less!! I'm done dealing with Joann's and I'm definitely done shopping in their stores. I'm more than happy to take my business somewhere else.

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  17. I also hated working for JoAnn. I am a college student and I was hired for a new store that was opening. At the time I was hired, they neglected to tell me that everyone they were hiring at the time was temp only, and they would decide who to keep permanently when the store opened. I was kept on a while after the store opened when they suddenly stopped scheduling me for hours. I went to the manager and asked what happened. She claimed that it was a mistake and that she would pencil me in. She did give me hours the first few times this happened. After that, she would tell me that she would call me to give me hours, and then never call. As it turned out, they were letting people go without notifying them. They just stopped scheduling you. Now, I have not received my W-2 form and won't be able to file taxes without it. Thanks JoAnn!!

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  18. I have yet to receive myW-2 tax statement from the store. I called and they said to call corporate hdq. I got the phone tree when I tried to call. Then I tried customer service to get a live person. They switched me back to HR phone tree. On the phone tree about tax form, it said to mail $5 to get a duplicate! I NEVER got an original form-period! This is illegal!

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