JoAnn Fabrics Corporate Office Headquarters

41 comments
JoAnn Fabrics Corporate Office Headquarters 
5555 Darrow Rd.
Hudson, Ohio 44236 USA
Corporate Phone Number: 1-330-656-2600
Fax Number: 1-330-463-6675
Customer Service Number: 1-888-739-4120




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41 comments:

  1. I really need to speak to someone at corporate headquarters regarding a situation. Customer service representatives keep throwing me around in circles. Please help! Both of the phone numbers listed above only get me to customer service. Thank you

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  2. Good luck jo_ann is. The sorriest company to. Either talk to or work for. Belive me I work at the one in north little rock ar and. It is shady. Just like their corp office. So good luck with this. You won't get any help at all..... they are dumb at running a buisness.... hell my manager. Tracie is a drunk and does drugs and they let her get away with it. Another manager. Lori commented to me she ain't SMOKING. So that is what's wrong with her. And. All around it is just a. SHITTY COMPANY.

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    1. My store manager is lydia and shes a bitch she doesnt care about her employees, shes rude, very very unorganized, even if we switch shifts and make sure theyre covered its still a problem, shes an idiot and hope that headquarters realize that she really isnt doing her job right, please get rid of this heartless person!

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    2. If you don't like your job....go find another one!

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    3. And your comment is exactly what is wrong with companies...don't do anything about the problem, just tell people to go somewhere else. That is pure and plain ignorance.

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  3. 330 656-2600 is Corp. headquarters

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  4. Sorriest company to work for, and to shop at. They treat their employees like shit, belittle them in front of customers. They are liars and thieves. There is very little customer service, if any at all. I hope Jo-Ann goes to hell and dies for all the misery they cause their employees and customers. Michaels and Hobby Lobby are the best. They should take some lessons from them.

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    1. At the omaha nebraska store there's an employee named Melissa M. who is a drunk, who abandoned her 3 kids, thinks she's superior now that she is taking and on line coarse, and robs Joann's blind! Her place looks like a craft store now!!!!! Guess a leopard doesnt change her spots! Arrest records are not important for Joann's i guess. They deserve a top notch employee like that.

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    2. To the person who said go to *ell.rot and die..really..bit much..also Michael's..again,,REALLY..They have no customer service..most corporations are run that way..it's about less hrs, less money out..more for shareholders & corp.big wigs..

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  5. Hi, I hope someone from Corperate reads these posts. Jo-anne built a new store in Sherman, TX. Its a nice store except in my opinion the way the store is layed out its confusing. It takes too long to find the item you are looking for. What happened to "Notions" being on the walls around the store? They were easy to find and shop, now "notions" are on different rows and it takes too much time to find what is wanted.
    I go in the store because there is a specific item I am looking for, I am not there to shop up and down the isles like a grocery store.
    The store in Sherman, TX is short-handed, there is no one to ask if you have a question. People are lined up to get fabric cut or lined up to get checked out. I waited to get my fabric cut and then I waited to get checked out. I probable spent 30 minutes trying to get these things done. I did not see a "For Help" sign. There was 1 person checking out and 1 person cutting fabric and this was on a Sunday and Monday, when I asked if they could get help at the checkout I was told everyone was busy. Where were they? I only saw 2 people working in the store, finally another person came to the checkout and helped. You need someone or 2 persons that can be available to help people and to answer questions.
    There were other people in line griping about the service also. So to sum it up, Nice store (difficult to find things) poor customer service ( waiting times too long)
    Would I recomend-------No Would I go back----Only if I had to. I would check Hobby Lobby first to see if they would have what I would be looking for. Thank you.

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    1. Why that sounds exactly like the new store in Toledo, Ohio. I too only go there now when I absolutely cannot find what I need elsewhere.

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    2. Same thing for Cedar Hill, Texas store. There were over 20 people in line to pay yesterday and only one employee checking - I left my purchases there and walked out. The cutting line wasn't any better. Scads of people waiting and only one employee working. I feel sorry for those employees - Hobby Lobby will be my store of choice from now on.

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  6. At the JoAnn store near me, in Centennial Colorado, there are signs posted on EVERY pattern drawer, "All patterns 40% off." Recently, the pattern I HAD to buy at full price (long story that was equally frustrating) was a Butterick pattern (4842) that was marked on the pattern envelope
    USA $10.95. The cashier rang it up at $9.99 and when I asked how $9.99 is 40% off of $10.95, I was told, "Oh, you never go off of the price on the pattern envelope."
    My question is, exactly WHAT price do you go off of?. Nowhere on the pattern do I see the words 'suggested retail price'. $10.95 is the posted price. I consider this 'bait and switch' or at the very least, false advertisting. I've contacted the corporate office, and although they helped me with other issues (Thank you Carol Sakata in customer service) they were unable to answer this question for me. My next call will be to the Better Business Bureau.

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  7. Who is the IDIOT who is in charge of the Sales Goals? You need to bring the Number's back down!! The Economy is still bad it has not gotten any better. You are comparing it to last year's sales and the reason why we did better is because you lowered the number's. Two year's ago we were in this same situation that we are in now, all of the Store's here on the West Coast are struggling the number's are way to high please lower the number's so that we can get more hours and have more employee's on the floor working, we have had people walk out because of hardly no help we have had a lot of theft because of it too. We have people coming up to us at the register that have been waiting in line and getting angry at us, asking us if we can call for more back up and we say that we are sorry but this is all that we have, and when we do call for backup either we get no response or they say they will be up in a moment and the line starts to grow longer and the customers get even more angry, even the manager's are the one's that say they will be up in a moment and end up taking a long time, it is really frustrating, it needs to get better, And not to mention we are barely surviving with our hours being cut some of us can not afford to buy food and on verges of having things shut off. So Seriously let there be a little light bulb go in someone's head like it did the last time figuring out that the economy is still bad and bring down the Sales Goals Numbers!!! A Very Concerned Employee who actually does care about the company, sometimes we feel that we can go in there and do a better job than what you are doing, i have been with Jo-Ann's for a long time now. Please do us all the favor and bring down the Sales Goal Numbers you will see an improvement in sales. Anonymous Employee

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    1. Sounds like a southern california store if you ask me. Just think, the competition has better deals that us, and customers come in wanting a price match, no wonder they go to Michael's. At least at that store, you find employees that will help, and are willing to help. Unlike a Joann store, where you get 5 employees all day, and people running around looking stupid.

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  8. In the WA area the service sucks. There is always lines to check out. And if you don't get coupons they are not going to help you out if you ask for one. You would be better off going some where else.
    They could care less to help you. I waited 10 min for a MGR. and never got one to answer my complaint.

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    1. Umm i work at joanns and everytime im working i always get through the line quick and were busy and i always try to get customers coupons always.

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  9. I live in Arcadia , Calif and there os a Jo Anns accross the street ftom me. I hate these stores & they all would go out of business! Rude, stupid, brainless, every excuse to not help me. Never going back there & telling all friends not to go. Go downtown los angeles. Or The Fabric Shop, 17407 Valley blvd
    . La Puente, 91744, CA. Phone is 626-964-6300. Lets get jo ann stores to go out of business! They have no idea how to help people & don't care. Corpate office doesn't care either. Stop shopping there Please!! Force closures!!!

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  10. Close down all jo anns stores. Stop buying from them!

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  11. Dear Mr. Haverkost,

    I was recently at your Pewaukee, WI store where there were two people on staff on MEMORIAL DAY!

    I have been to many stores in my life where the facility was obviously understaffed and the employees were running around madly, trying to satisfy all of the customer needs. But I have very rarely been to a store where the employee at the register was actually to the point of crying after being berated by so many customers for the lack of help in the store.
    The problem was obviously not the employee's fault and there was nothing she could do to solve it.
    I left the store and felt compelled to write this note.
    I find it hard to believe that a company as large as yours would turn a blind eye to such troubling conditions.
    You are doing your customers and employees a great disservice by not providing enough staff to suit customer needs.
    As a professional that deals with many customers at a team management level, I would never allow my people to be to be subjected to such conditions.
    I feel sorry for your staff and you as an employer.
    I will no longer shop at Joann's.
    If for some unlikely reason you would like to take this complaint seriously I can be reached at jrtest@charter.net.

    Regretfully yours,
    Jason

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  12. I work for a store in Indiana & the service is absolutely terrible. Our head manager is one of the biggest bitches I've met. Not only does she walk around like she's top shit, but she also talks shit about all her employees. She told me today I could get fired for trading someone shifts. Which isn't true, I've never had a write up or anything. I'm the only surviving team member she has. She talks shit about every employee she has. But she denies it to your face. She's a coward & says she can't do anything because of "corporate" people quit our store all the time because of her. Our customers are always shitty towards us cause we can only have 3 people working at a time & we get overwhelmed. Over all its shitty service & my manger needs fired. They already send her to manging classes.

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  13. I want to applaud JoAnns for giving their employees the day off on THanksgiving. I'm appalled at the recent trend to be open. Everyone deserves that day with their family!

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  14. I have purchased lots from Joanns over the years. Recently my husband bought a fabric cutting machine from them. We went to the store in Centennial, CO - on Phillips St. to find 2 dies. Of course, the store was busy. We found one, but not the other. The only person I could ask about the 2nd die was the cashier. I simply asked her if she could call another store to see if they had it. (There were 5 cashiers - so she wasn't alone) She thought I was asking for the moon. I finally gave up and decided I would complain and talk about that particular store negatively as often as I can. It certainly can't help you.

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  15. to whom it may concern at Joann fabrics in Newington ct.06111 {Berlin turnpike location] My mother in law and i go to joanns a lot to purchase material and the kind we buy is anywhere from $35. to $109. a yard well the girls on the floor or at the registers are very nice .the girls in the material dept, are so rude i walked out..i went in about 2 weeks ago to price a sewing machine not cheap about 3000.to 5000. i went home to figure out which one i wanted the lady was a great help well i went in there tonight purchased expensive material and i was gonna go back over to most likely purchase the machine but the lady at the cutting counter was so mean and rude i did walk out after i got my material and i feel bad because the lady lost a large purchase of a machine because i didnt want to deal with joanns anymore whats wrong every time we go there they are like that if they dont like there jobs then quit and find another one even a lady in line said something to the material cutting lady ...its like i cut your material and dont ask me questions ......they need to get people that know what they are doing and are nicer to the public ....will i return not sure most likely not just in the last year we spent at least 4500. alone on just material but i will be going else where ....

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  16. I have never been as disappointed in a company as I am with Joann's! Good luck to anyone who needs to speak to anything other than an automated voice. The only "live" voice that can be reached is a voicemail greeting and you might as well save your energy leaving a message because NO ONE returns calls. I've left several messages with three different people in the corporate office, plus I've sent emails, and I haven't received a single return call. I have a very urgent and serious need to speak to someone in Human Resources/Payroll and I've explained my situation to them in my voicemail messages. It makes no difference to them ... they couldn't care less!! I'm done dealing with Joann's and I'm definitely done shopping in their stores. I'm more than happy to take my business somewhere else.

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    1. Nobody returns phone call, that is the truth. Everybody thinks some else will return the call. The quality of customer service has gotten way down......

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  17. I also hated working for JoAnn. I am a college student and I was hired for a new store that was opening. At the time I was hired, they neglected to tell me that everyone they were hiring at the time was temp only, and they would decide who to keep permanently when the store opened. I was kept on a while after the store opened when they suddenly stopped scheduling me for hours. I went to the manager and asked what happened. She claimed that it was a mistake and that she would pencil me in. She did give me hours the first few times this happened. After that, she would tell me that she would call me to give me hours, and then never call. As it turned out, they were letting people go without notifying them. They just stopped scheduling you. Now, I have not received my W-2 form and won't be able to file taxes without it. Thanks JoAnn!!

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  18. I have yet to receive myW-2 tax statement from the store. I called and they said to call corporate hdq. I got the phone tree when I tried to call. Then I tried customer service to get a live person. They switched me back to HR phone tree. On the phone tree about tax form, it said to mail $5 to get a duplicate! I NEVER got an original form-period! This is illegal!

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  19. Some one needs to make a surprise visit to the Joanns store in Belmont,NH. They had the store redone a couple of years ago. I have never seen a more disgusting ladies room in my life. Totally filthy. I have complained before, and the girl tried to blame it on the night crew. Joke, joke !!!! That thing hasn't been cleaned in ages, day or night. Maybe a revamp of help would help.

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  20. I currently work in the Joann Fabric store in Middletown, NY. All of the managers are great, except for one. She's absolutely horrible, and it's not just me that thinks this. She interrupts customers to tell them they're wrong about something they're making & she interrupts employees to "correct" them in front of customers. It's so bad that I've had customers ask me if she's really my manager. I've heard several complaints about her from customers, and there's still nothing done about it. She's recently started to make our schedule because the GM is on sick leave, and didn't bother to ask anyone's availability. So when she schedules someone on a day they aren't able to work, and the employee asks about it, she has us sign sheets that says that we've called out even though it's her mistake and not our fault. In fact, i've signed about 9 of these sheets due to her scheduling errors and after all of that, she had the nerve to have a talk with me about my "excessive callouts" Every time I try to bring up an issue with her, she completely shuts me down and will not let me finish what i'm saying to her. I'm completely over this, and I don't know if I can continue to work here if this doesn't stop. For all I know, she's trying to use the callout sheets she's had me sign to easily get rid of me in the near future. I'm hoping to have this issue resolved by speaking to HR, but from what i'm reading on here, it doesn't look like it will solve anything. Has anyone else had the same issue with the callout sheets??

    As a disclaimer, i'm not trying to badmouth anyone. I'm posting this in the best interest of everyone that I work with & I don't believe she's actually following company policy.

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  21. Bad customer service at the Alhambra branch CA.!!!!!!!!!!!!!!! Somebody from corporate should go check it out. I don't think this is how should be. Crafting should be enjoyable not stressful because lack of organization!!!!!

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  22. I have worked at the new Joanns store in Tullahoma TN since they opened since the first day. But for the past two weeks I have not been given any hours. I guess that is their way of getting rid of me. After putting up with a very disrespectful, obnoxious woman named Michelle being in charge of the setup of the store, now I am dealing with an arrogant manager named Nick. I thought that this would be a great job for me since I am a crafty person and I love to scrapbook and sew. But it has been a nightmare for me since day one! I thought that this company had to be a great company to work for and it may be. But with the people that are in charge of the stores, there is no way that anyone can put up with it. They treat others like crap and cuss and swear in front of everyone. With only 2 or 3 people working on a shift at any given time at the busiest times of the day and week, it is bad for business. I do not see how they have gotten as many stores open as they have. I guess it doesn't matter what I think or say on here because it is obvious that nothing is going to be done about it after reading all of the posts above. I guess they don't care about anybody since they are just in the business of making money and that is all they care about. I am a Christian woman and I also feel like Joanns is no place for anyone who loves the Lord. I am greatly disappointed in my experience with this store and I will continue to say these things to whoever I have to say them to until I get some sort of satisfaction of why they do the things they do....this is just the first step in my endeavor to right a wrong.

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    1. Hello, I also worked at this store and was treated the same way.Did you ever get in contact with anyone who listened? I had such high hopes working for this company. Recently ran into another "former" employee who also experience the same treatment we did.The manager is very disrespectful. They need to at the very least hire a manager with enough integrity to call you in the office and tell you that you are no longer needed. This was also done to the other person I saw a few days ago. I also had a bad feeling from the beginning but ignored it because I was hoping to be wrong or things would just improve. The manager NEVER followed thru with one thing he told me he would do.NEVER, I actually think the stronger employees that showed dedication, integrity and drive intimidated Nick, THE MANAGER. When employees are treated in this manner they not only lose great, hard workers but customers. I would like to talk to you in person. REPLY and we can work out a way to meet. I know employees that are still working DO NOT like how we were treated but are afraid to voice their opinion for fear of retaliation. I think this was NICK's plan to make examples of us so other employees will go along with whatever goes on in the store. P.S.

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  23. Hello, I would very much like to speak with the Baking Buyer, we used to be in your stores and want back in. Please call me at 800-826-8982, Pelican Bay LTD-Barbara

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  24. DRAT! I was looking for the address for corporate offices(I found it) as I was hoping to get a resonable person to listen to my problem but after reading all of the above comments it looks like a lost cause and a waste of my time and money. So I'll just have my say and forget about it. I went to the store in Gainesville, GA to purchase some muslim and zippers for a idea I had to make changes to a Simplicity pattern for a baby tummy pillow so the mother's could wash the outer cover. I took the bolt of muslim to the cutting counter. The employee started unwrapping it to measure for the 1 and a half yards I told her I wanted when one piece fell off. I thought I'd do JO-Ann's a favor and buy that piece as I wasn't sure how much I needed anyway and it looked like it was over a yard. The employee agreed but she didn't measure it. I started to ask her about it but figured she was probably the one who put it back on the bolt and knew it was a yard and a half. After getting it home and trying to decide the best way to change the patten into a removeable cover, I decided it was more trouble than I was willing to go through. For the first time in all my years of shopping at Jo-Anns, I decided to return something to the store, the muslim and zippers. The total cost was $13.04 and normally I'd just put it away but, I've been trying to stop buying things I don't need so I make myself return them. I hate returning things and feel this will help me think about what I'm buying if I'm not sure I really want it. The person at the counter said I would have to get the muslim okay'd by the cutting employee. That was understandable so I went to the cutting counter. The same employee was there. I explained that I had changed my mind and wanted to return the muslim. She took it out and unfolded it. She said it had been "cut" and they don't do that. Since they always cut material I figured she was flustered and wasn't saying what she meant as I could see one end was torn, not cut. I DID NOT CUT OR TEAR it! She measured it and said my receipt said it was a yard and a half but the piece was only a yard and eight inches! I felt it was my fault because I didn't ask her to measure it when I bought it so I told her to just credit me with the one yard and eight inches. She kept saying she had to call the manager and so I waited. When the manager came she never listened to me either when I told her to just credit me with the one yard and eight inches. It bothers me that they think I cheated them when I didn't. I didn't try to remind the employee that she was the one who waited on me and she had not measured it the day I bought it. She is hard of hearing and I didn't want to point out her mistake and possibly get her in trouble. They gave me credit for the amount they charged me for it. I wanted to give JO-Ann's back the money for the 10 inches that was missing because I didn't want them to think I was cheating them. Obviously someone who orginally tore the fabric did cheat them(?) and somehow it got back on the bolt without the torn part being cut off... But after reading all the comments I guess I'll just drop it as no one at Jo-Ann's would care anyway. I too will shop other stores(even if it's in another town) first and only go to Jo-Ann's if I have no other choice. Maybe it's time to stop my craft hobbies. I have so many supplies now I could go a long time before I'd run out. There! I feel better...

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  25. Joann's in Plantation, FL (suburb of Ft. Lauderdale):
    The store is disorganized, employees cannot answer questions or guide customers to the correct isles. Average wait time to check out = 20 minutes my last 3 visits and that's w/ 2 employees at registers. They are slow, slower, slowest. But the WORST part is in S. Florida it is SUPER HOT 8-9 months of the year. Between June & November, it hits the 90's almost every day w/ a "heat index" of 100 or close to it. For you northerners or mid-westerners, a heat index is similar to your wind chill factor--the way the temp feels and affects your body. Joann's keeps the store a/c in the 80's in the summer...the employees are soaked and the customers walk around fanning themselves. I asked an employee why they don't fix the a/c (it's in a big strip mall and the stores on either side of Joann's have perfect a/c). The employee stated they've been contacting corporate and they cannot get "permission" to reset the a/c temperature. I researched and Corporate is located in Hudson, Ohio. How can some exec in Hudson, Ohio make a decision about the a/c setting in a tropical climate w/ soaring temps and high humidity every day?!?! Hudson, Ohio will have falling leaves in 30 days and we will still be in the 90's and getting sunburnt when it turns "fall". I am never shopping and I am never waiting forever to pay in this hot store again!! I truly hope the Hudson execs see this post.

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  26. I usually overlook the snide comments and "hate my job" attitude that comes from this store.. but decided this review will help to warn people not to use your credit or debit card here! On Sept. 13th, during the afternoon, my boyfriend and I decided to peruse the aisles of this store to get material..I come up with some simple, bad butt dresses, and he modifies jeans, so we picked out material accordingly. We usually run into the snarky one-liners and crass bluntness while they cut, but they have the freedom to choose to have a bad day, I'm not going to. The receipt for the cut material was totaled and we proceeded to the register to pay. Upon checkout they were obviously having problems with their "New system", which looked to be a touch screen/computer based model, which was evident in remarks from customers on other registers beside me. My boyfriend decided to pay this round, but after two swipes timing out and a "contact cardholder provider" message (odd because he's definitely more loaded than me) we used my card, which took some time, but finally went through. After leaving we decided to call the bank to make sure his card had not been charged, which the bank's customer service rep said hadn't, and we were good and continued to skip along our merry way. The next day my boyfriend went online to check again and saw a charge for the same items, a reverse, a charge again, a reverse, and then a charge. I checked my account to find a charge as well. We figured it would be a simple solution and went back to the store. The manager was very rude to start. Asked me why there wasn't two receipts? Sorry but why would there be? There was only one transaction! And included at the bottom it showed the time out transactions and my subsequent charge. Only they know what happened after that. They refused to help us, said they couldn't and that corporate had to reverse the charge, corporate said they had to do it, the store said the bank had to do it and the bank probably thinks they're nuts. But you get how this process pretty much went for the next three days. Finally, fed up with my poor boyfriend slaving over the phone (why was he left to handle it anyway?? Wasn't it their mistake??) I went into the store to handle business. I demanded to see the person that handles the batch at night's end and cash drawers (I wasn't in my ninja gear so there was no need to be afraid and it was in polite way, of course) was asked what do I want with her? Was told they couldn't do anything about it. I refused the answer. Tried to explain empathy..told her if she ate dinner with a friend at a bar I worked at and I charged both their cards I would be fired, never mind around to give the customer attitude. At this point she walked back to the drawer, refunded me the cash but did a return slip with no merchandise in hand and that action in itself conjured up some insecurity...two days later a new charge for the same amount appeared on his card...again. (This charge was made from their store after they gave me the cash) I went back to the store, with my boyfriend, asked how are they charging a card they don't even possess, that what they are doing is THEFT and of course, again, I was told we would have to call corporate, and the card would be refunded in a couple weeks. Or "we should just get it from our bank"..Someone should be fired for submitting an unauthorized charge and I'm going to make sure that every time you do a Google search for that Saugus store, you see me in shining lights. With all of the complaints regarding this store Corporate and the branches need to do a complete re-haul and move back onto this planet..Horrible, and ridiculous. Don't say I didn't warn you. ZERO STARS

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  27. I too have been going to JoAnn's for many years. They have "reorganized" the store in Portage, Mi. and now it is a nightmare. The store is small to begin with, the material is stacked 2 high and smashed together. I am average height and cannot get the fabric down to check the price. People have to pull at the ends of bolts so they get dirty and look used. They also fall on the floor a lot. Forget using a cart, there is only room for one person to walk. When I cashed out and wrote a check, the "new" system would not read my check. I had to pay with cash, lucky I had enough. The check out person said that it happens all the time with the new system. There used to be a lady that ran the store, who did an incredible job, what happened to her?
    I am going to write a letter to Corp., let's see how far I get.
    I have visited the Hudson Ohio store, and it is the "perfect" store, what is the problem with the rest!

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  28. I am a new hire I worked two days and have yet to know when I am scheduled again. My first day the store manager said she was going do things differently ok no big deal but what it turned into being was basically no training and not being given a number and password to punch in or out and so on. Called yesterday to speak with the STL was told she with a customer and she would call me back in few minutes well still no call back and I still have no idea when or if I am scheduled to work again. Never in my life have I been so in the dark about a job. Every other job I have had I my schedule for my first week of work and so on.. Baffled to say the least...

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  29. I recently worked at the Stratford ct store and was treated so badly that I quit. They did not train me and were horribly rude and didn't want to help me with anything. It's been about a month since I stopped working for them and I was never paid for the days I did work. I have no idea how to get in touch with anyone who can help. The people who work in the store are extremely rude and won't help. Please someone help!

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  30. Can't seem to get anyone in the Steubenville, Ohio office to wait on you. Everytime I go in there and need help, they send you around in circles. They need to find people to work there that want to help people, these people don"t want to help anyone. I would not recommend this store to anyone. I am looking for another fabric and craft store to do my business in. Very bad store and people that work there need to be fired!!!!

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