JoAnn Corporate Office Headquarters

JoAnn Corporate Office Headquarters
Jo-Ann Stores, Inc.
5555 Darrow Rd.
Hudson, OH 44236 USA
Corporate Phone Number: 1-330-656-2600
Fax Number: 1-330-463-6675
Customer Service Number: 1-888-739-4120




4 comments:

  1. We have been at our closest Jo Ann's store and every time we go it always seams that no one is ever there to help us they are only staffed with two to three people at a time. We weight In line for 15 to 20 minis if not longer at a time and then when we get up to check out the ladies don't really know what try are doing. W have had forgotten product and we paid for stuff that we did not even want and sent home with that. this is a problem because we live 45 mins away and when we called they said we could not return it because it was a magazine that we did not even want in the first place.
    We are getting pretty upset that we have to almost ham them one item at a time so we know that each thing gets put in the bag and it is the things that we want.


    Thank you for your time
    Rose an Sarah Thissen

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  2. Save mart for sale your takin our business

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  3. I had a very bad experience at your Overland Park Kansas and thought you might want to know about my experience. 1st I went there on a Sunday to buy some lace for a project that I was working on....10 yds each of 2 different eyelet lace. Each was a full bolt...... according to the label a 10 yard bolt. and 10 yards is exactly what I needed for the project. the 1st girl measured and started to cut it at 9 yds. then when I stopped her from cutting Abby offered to remeasure and measured it the same way getting the same results! When I tried to explain that she was getting ready to cut it at 9 yds she excused herself and turned me over to someone else because I was so difficult "she needed to step away". The next person Annette measured the same way .....much more professional but with the same result. I told her that I needed the bolt (the 10 yard bolt) and she should charge me for what she thought was fair.She charged me for 11 yards. The girl that checked me out mentioned a questionaire on the receipt. When I got home I talked to my neighbor and she agreed that had she cut it I would have been a yard short.she suggested that I talk to the manager.....the problem with that was that I would have to wait on my project. I decided to fill out the questionaire and in a day or 2 talk to the manager when I was close to the store again.
    Today I talked to Margaret and she said that she was there on Sunday and was aware of the situation. She went on to say the Abby was week-end help and could have made a mistake. She also said the Annette was a floor manager and that she would have not made a mistake. I am in a threaders group at my church and we meet tomorrow, there are usually about 30 quilters there. I intend to ask them how they would have measured it. and to point out how I could be wrong. We are closer to the Shawnee store anyway. I need to put this behind me ......i just know that I am not wrong. I am only one unhappy customer. ....not going to put you out of business.....I AM going to pass the word. believe it or not I have been a Joann's fan. My visit today was a gift.As a retailer I know that if someone comes to complain that is your opportunity to win them back.Margaret did not win me back....At the end of our conversation I asked her how many yards are on a 10 yard bolt she said that she did not know how many yards the manufacturer put on a 10 yard bolt . You will not hear from me again

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  4. Your customer service is a joke! I suspect that no one from their company reads these, but I assure you that customers do!

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